Am i just stuck ?

[urban latch]

You can try using this picture as a guide if you are getting your requests denied instantly

@dark oak Use this thread.

I see you’re opening duplicates

[dark oak]

yeah my discord kept saying could not send then i reset my discord and i see it opened alot my apologies.

so for example this would be the username on the jagex account yeah ? not the email thats linked to the jagex account

[urban latch]

You can use the email for the jagex account or the username of your account

[dark oak]

alright and if he changed both of those is that just game over ? because the email is now saying no account found

[urban latch]

https://support.runescape.com/hc/en-gb

You can use this form and talk with a J Mod if you’d like. Their live chat is available

Tell them you believe your account has been hijacked

Please note that STRONG ownership details are required to recover a Jagex account. Use that picture I sent to guide you

[dark oak]

ok thank youi

[dark oak]

am i doing this wrong ?

[urban latch]

Probably. You’ll want to just try different options until you’re offered to speak with a J Mod

I’ve deleted your picture as it contains very sensitive account information. Use dashes instead of slashes

[dark oak]

ok

[urban latch]

@dark oak I saw a transaction ID as well in your original post so I deleted that as well. That is also sensitive information. Please be careful as this is a public forum.