#Account recovery question

7 messages · Page 1 of 1 (latest)

exotic rapids
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I submitted a ticket via chat and provided any and all details for the recovery. I was able to connect with a Jmod to submit the ticket. They asked for the code from the email they had just sent, and I was advised it was passed to a team and I will hear back within 72 hours. I’m feeling very hopeful and wanted feedback based on anyone else’s experience recovering their Jagex account.

jovial tusk
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I would say it's a good start, it sounds like you've verified to them that you have access to your account's email.
The live chat is relatively new and I'm not super familiar with the new processes yet, so it's hard to say for sure.

exotic rapids
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I assume they’re reviewing chat instead of email. When I submitted a ticket through the site previously it never made it this far. The interaction with the Jmod seemed very positive as well.

opaque mortar
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Are you trying to recover a jagex account? Or a legacy one?

exotic rapids
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I waited for new player support to resubmit a ticket. I basically was hijacked and the account was locked after I submitted a ticket about 10 months ago

opaque mortar