Hey, I am playing on mobile, Google pixel (if curious), and I am world hopping in-game or in the login screen and it signs me out of my account, sometimes after 1 world hop or a few. Only was happening once a day and now it's almost every time I hop worlds. Not using a VPN
#Constantly logged out of Jagex Account on Mobile
unkempt karma
dim oasis
Hey , the correct section is #1334483887451013120 . But we can still try to get you sorted here aswell. Can you fill this out for us.
Please fill out the following template when posting your bug report:
Date last experienced:
Device & operating system:
Which client version is your app showing:
What content is primarily affected:
Do you know of a current work around?:
Include a screenshot/video where possible.
Lastly are you on a stable wifi connection or using cellular connection?
unkempt karma
Date last experienced: 04/02/26
Device & operating system: Pixel 8, android 16
Which client version is your app showing: Version 236.1
What content is primarily affected: Unsure what you mean? It seems to be random at the moment — constantly logged out of my jagex account
Do you know of a current work around?: not yet
Include a screenshot/video where possible. I can upload a photo if it occurs again. Aren't I supposed to be logged into my account for a certain amount of days on mobile just like on desktop? i.e 30 days
Lastly are you on a stable wifi connection or using cellular connection? I am using cellular data
molten briar
What's the default browser you're using on your Mobile?
You may also need to see if you can let your App allow Background Usage in Battery settings - there should be an option to Allow Background Activity - Do not restrict background acitivity for this app.
sturdy dock
You can also try clearing the cache and disabling battery saver/optimization if it’s enabled. Go to Settings > Apps > OSRS > Battery and set it to unrestricted. Try everything mentioned in this post and see if anything helps.
unkempt karma
Sorry for not getting back to you guys, thanks for the support. I already changed those settings a while ago so thanks. I currently haven't had the issue since yesterday so it's ok but I find it strange being forced logged out. Is there an option to stay logged into a device for a month on mobile? How or why would I be logged out?
brazen knot
Sorry for not getting back to you guys, thanks for the support. I already change...
Your connection on mobile isn't maintained in the same way that it is on PC. Your network changes often.