#..please help. Account locked.

45 messages · Page 1 of 1 (latest)

warm sparrow
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I have been locked out of my iron man account for almost 2 years now.

The email for account got accidentally deleted, and the authenticator was lost. I was playing on account years ago, and for some reason my authenticator stopped working. When I went to disable it I realized I had accidentally deleted email.
I know thr account email, and password. I can sign in, but cant disable authenticator. I have tried to 'recover' account several times, and get denied.

I put so much time into account. Please help.

quiet olive
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Jagex account or legacy account

warm sparrow
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Legacy

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I have tried to recover it but get denied everytime. I've tried at least 5 times.

quiet olive
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Well that recovery is what you need to do

warm sparrow
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I've tried 5 times. The account was created 2021. How am I suppoe to remember the location of where account was created, or what internet provider i had. I cant remember that from 5 years ago

quiet olive
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Unfortunately that's how it works.

warm sparrow
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I know my sign in, is there seriously nothing that can be done? I've spent ao much real money and hours on account

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I paid for memebrs for awell over 2 years

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The account hasn't logged in. I know my sign in

quiet olive
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The thing that can be done is that recovery form. You have to be able to prove that you created the account, that means providing information like where it was created and the Internet provider you had at the time

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How long does it take for you to get the denial back?

warm sparrow
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I didn't even know id have to remember that when I created it

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Why cant I talk to someone from jagex? I dont get why their support is so limited?

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Takes a day or 2

quiet olive
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If its taking that long, then you definitely are getting it manually reviewed. Which is a good thing.

warm sparrow
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Yeah thats what I thought too

quiet olive
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Theres no real punishment on submitting multiple requests while you try to figure out what the answers could be

warm sparrow
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Alot of the info I am 100 percent sure is correct

quiet olive
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Are you leaving any of the fields blank?

warm sparrow
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I have submitted like 5 times.

No

quiet olive
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Then respectfully jagex doesn't think that they are 100% correct

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The only other thing I could suggest is seeing if the live chat support could help at all

warm sparrow
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Respectfully? I've spent 100s of dollars on member on that account

quiet olive
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Idk if they handle legacy account recoveries, but it cant hurt to try

warm sparrow
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It is so crazy I cant talk in-person to someone

quiet olive
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I'm literally suggesting that you try that

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Its still relatively new

warm sparrow
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Try what?

quiet olive
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Jagex has a live chat support through their website

warm sparrow
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Oh there is live support?

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Oh okay

quiet olive
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Its new

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Idk if they handle this scenario

warm sparrow
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I didn't know that!

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Okay I will try thank you

quiet olive
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Blue button in the middle of the page

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Its only staffed during certain hours of the day, but it should be available now

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If they are able to help you, come back and let us know

crisp rune
warm sparrow
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I got to talk to a mod!! They are gunna try and help me!

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Ty! Wow if I could get my account back i would @#%$ my pants

winged harbor
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Bro how I get back my lock acc