Account issues.

[honest ingot]

I am looking to get my particular situation with my account looked at, i am also trying to use the new ai, scaper chatbot, but it just sends me to a page that doesnt exist. Am i doing something wrong?

[wooden kiln]

What exactly is your issue

[safe bison]

Hi there, you can let us know what kind of issue you have, usually the scaper bot will lead you to a ticket (or live chat on available times)

[honest ingot]

id like to get an offence looked at for my account but when i type in "account issues" and click the link the bot sends me i get this error page.

[safe bison]

You can just log into the Account Status page to appeal an offence or go through the process here

https://support.runescape.com/hc/en-gb/articles/115002238729-Appeal-an-offence

[honest ingot]

in order to write my appeal, it is necessary to know why i was muted in the first place. How can i go about finding this information out? When i click "show evidence" there is none.

[slate steppe]

The best you can do is appeal based on the type of ban issued. For example if its for Botting , you can appeal based on what you believe happened / did not happen. Often evidence will not be shown as Jagex does not disclose info that could be used by bot makers ( not to say you are botting).

[barren marlin]

jajajaja

gg karma

[oblique swan]

In the message you are replying to OP specifically mentions a mute. For a mute evidence is always given. OP also mentions the 'show evidence' functionality not showing anything. Clearly something is malfunctioning.

I would expect better from a community helper.

@OP try to go through the chatbot, tell it you want to talk to a human and choose some options that will lead you to an actual conversation instead of to some help page.
Please note that for mutes Jagex specifically states that appeals based on 'better behaviour in the future' or 'weak moments' are not granted.

[honest ingot]

ty, what are appeals based off of then?

when i click "yes i want to see the evidence" it says
"we have sent a message to your message centre explaining this permanent mute" but i dont get anything in my message centre, and or email address., and the evidence states "Jmod moderator comment"

[warm sparrow]

Hello @oblique swan,

I understand that you may be trying to help. But first, please refrain from insulting our Support Volunteers. We don’t work for Jagex. We do our best to help, support, and guide folks here through their Account Issues, Payment Issues, and Technical Issues.

I’ve also noticed some misinformation (including in this post) and generalizations in other posts that you have added comments to, that simply aren’t true. When helping others through these topics, it’s important that the information provided is correct, non-exaggerated, factual, and in many cases, can be cited. This will serve as an official warning.

If you have any further questions or concerns, please feel free to DM @candid willow rather than posting here. Thank you in advance for reading.

[honest ingot]

sorry i really didnt mean to cause problems between anybody, i just wanted more information on my current problems

[bright nebula]

Sometimes evidence isn't given for mutes unfortunately. You can submit an appeal here https://jgx.game/OffenceAppeal-.

[honest ingot]

what exactly does submitting an appeal do?