#Black screen upon app launch.

28 messages · Page 1 of 1 (latest)

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Hi all, I have a new pixel 9 and when trying to launch the OSRS app i am met with either a black screen, or a launch splash just displaying the app icon, which never goes away. The app won't boot up or crash, just sit in this state. The phone heats up as if the game is running though. Both app and android version fully up to date. Tried reinstalls and reboots in all kinds of configurations.

Date last experienced: 23/10/25

Device & operating system: Pixel 9, Latest Android

Which client version is your app showing: App wont get far enough to show me

Do you have the new renderer force disabled on your login screen?: As above

What content is primarily affected: All

Do you know of a current work around?: No

iron solar
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iron solar
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I don’t have an Android but probably clicking on the OSRS Mobile App in the app store

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iron solar
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I’m afraid someone else had this issue and I don’t know of a fix yet, especially if you’ve rebooted your phone / uninstalled and reinstalled. We may need to wait for the next app release. Hopefully Jagex is aware of this issue.

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Rough, ok thanks

tawny lynx
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What software version in your phone?

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last mirage
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Well this time it actually crashed after 30s~ instead of black screen forever. So progress I guess 😅

last mirage
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Thanks! I will pass that back!

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Thank you 🙂

last mirage
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Can I check, is this a first-time install on a new device? or did the game used to work on this device and now it doesn't? Or has it never worked?

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my worry is that the bug might be associated with the fact that it was installed as part of the moving data across from the old phone. But I don't know how that process works, and maybe it is as simple as the old phone prompting the new phone to download from app store

last mirage
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OK let me pass this on as well and see if I can get any advice!

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Thank you 🙂

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Sorry to reopen this! Do you know if there is any advice on this? New update doesnt seem to have changed it 🙁

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@last mirage Do you know if anything ever came of this? Ive seen silimar reports in the app reviews on play store, looks like pixels are the culprit

tawny lynx
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You mean factory reset?

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I won't be doing that sadly

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Is what it is I suppose

tawny lynx
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Nooooooooooo

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I mean power off the phone 😂

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