#Cycle of login, verification, and logged out state

13 messages · Page 1 of 1 (latest)

glossy umbra
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Closed the app at some point, it logged me out by the time I came back to app. Needed to fully log in again.

Went through the process to sign into mg Jagex account, using my Google Authenticator code, and select my character. It loads, and then puts me back at the login screen logged out, instead of the signed in state of the login screen. Cycle repeats 2 or 3 times after uninstalling the app and reinstalling, and after restarting my phone. Can't see any other obvious issue and have had no issues all weekend using the app.

Device OS: Android (15)
App version: 234.3
New renderer: Not selected
Selected "Freezing/Crashing" as its most appropriate but the app isn't freezing or crashing, just looping.

glossy umbra
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Seems to happen with both Samsung internet and Chrome, before and after clearing browser history, cookies, and cache

carmine ridge
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Can you try with a vpn

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I don't think it will make a difference, you have done the normal checks allready tho...
Any chance you can test on a seperate device?

glossy umbra
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No other mobile devices to try on though. I'll check my desktop later but I assume it's not an issue with my jagex account, but maybe my phone? Not sure

marble nebula
glossy umbra
glossy umbra
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Opens in the full browser fine, but the same exactly cycle :/

marble nebula
glossy umbra
marble nebula