verbal wasp
I’ve tried every possible route except this and Reddit, so here I am.
I’ve got multiple characters tied to my Jagex Account.. most importantly my maxed main with a 20+ year cape on RS3, a character I’ve had for over two decades. Recently, I managed to recover an old account that wasn’t linked after it was hacked years ago. I finally gained access through an old email and submitted an appeal because that character was banned.
Less than 12 hours after submitting that appeal, I received an email from Jagex Support saying that my main, GIM, and Ironman accounts.... yes, the ones actually linked to my Jagex Account ... weren’t mine. They said they were locking everything to “secure the account” so the original owner could reclaim it.
Now I can’t even log into the Jagex website. My entire Jagex Account is disabled, which means I can’t access the message centre or submit appeals**.** None of my characters show as banned, they’re still on the highscores, but I’m completely locked out.
Any real manual review of my accounts would show that other than a few trips to Mexico and work trips over the last several years, I spend all of my time in two places - one in the USA and one in Canada, and that the accounts are mine. So it's very concerning that I'm being accused otherwise.
To make it even more annoying: Today - seven days after they locked my entire account, they approved the appeal on the hacked character, stating that it was not in my control when the offences occurred and unbanned it… yet I still can’t access any of my actual main accounts.
I’m out of options. If anyone has been through something like this or knows how to get a real escalation, I’d appreciate any advice.
The last reply I've gotten from Jagex Staff says that they have the right to no longer reply to my emails because "I am not the owner of the account"......
lofty lark
slender flame
idle chasm