I am receiving this message on all platforms where i log in with my jagax account. in the launcher and also in the web browser.
Does anyone have an idea why this is the case, and how to access my account again?
#Sorryy, your account has been disabled
olive yoke
elfin crystal
I am receiving this message on all platforms where i log in with my jagax accoun...
That usually means you had characters on your Jagex account that didn't belong to you, and the owner of the character recovered it.
If you think that fits your situation there's likely nothing you can do. 🙁
You can try opening a ticket here https://support.runescape.com/hc/en-gb/requests/new?ticket_form_id=360000062689 (choose I think my account's been hijacked on the form)
It's very rare for a Jagex account to get re-enabled
olive yoke
But I've never had any accounts on there that didn't belong to me. It's also my entire jagex account, there are about 5 accounts on there?
olive yoke
I also got this message, but only a few times
uncut bobcat
I also got this message, but only a few times
Think that happens if you make too many requests on the site - try incognito browser or another browser OR wait a bit I'd say - clear cache etc.
olive yoke
I already tried multiple browsers, my mobile phone and another ip address, but than i still get the error that the account has been disabled.
elfin crystal
But I've never had any accounts on there that didn't belong to me. It's also my ...
In that case you'll need to open a ticket using the link I provided to get more info.
The Sorry, you have been blocked error is a different issue which can be caused by many different things, it's just cloudflare blocking your connection for some reason.
Sorry for the late response, I had a power outage
olive yoke
The ticket is submitted, but have you any idea if it is possible to talk to someone directly? I am getting very concerned about this issue, there's thousands of hours put into these accounts, I would even fly to England to prove my identity and ownership over these accounts.
ripe crane
There is currently no official way to talk to the support jmods directly outside of the ticket system...
There are a few possible reasons where Jagex would disable a Jagex Account, and it is possible to find out the reason(s) why after the support jmods reach your ticket in the queue.
olive yoke
Do they respond in weekends or only during working hours?
ripe crane
They work on the weekends, with probably less staff than the weekdays.
olive yoke
In the weekdays aswell, it's a shame.. Wiping 5 accounts without a single message.
ripe crane
Your ticket was successfully filed though yeah?