#Outstanding Balance after phishing scam

21 messages · Page 1 of 1 (latest)

quaint loom
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I am a returning player from many years ago, who was never a member before and who upon return purchased a 1 year membership and 3 bonds.

A few days after purchasing through Jagex store by PayPal, I went searching for information online and I fell for a phishing scam that used a page looking exactly like RuneScapes website and then led to the RuneScapes forum that I remember from playing before (now learned has been deactivated in 2024).
I logged onto the forum to ask questions, logging in similarly to Jagex account, thinking all was dandy. I attempted to log-in to play shortly after and found my account was already logged into.
Freaking out, I changed my passwords and went to check my bank account to see if they did anything and surely enough, I have a 179 USD charge for 20 old school bonds and an email receipt to my email. I don't live in USA. I couldn't pay for things in USD, even if I wanted to, as everything defaults to local currency.

I have since contacted PayPal regarding the charge and my bank to report the fraud and remove the unauthorized charge from my account. However, I now have an 'outstanding balance' on my account that I have contacted Jagex Support about and have had radio silence for over a week.

The 20 bonds and the 3 bonds I purchased with my 1 year membership are gone from my account, as I last checked when last logged on and truly I don't care if I don't get the 3 bonds back. I truly, just want to enjoy Runescape again.

My problems compounded when Runescape added not only the fraudulent purchase as outstanding balance, but then proceeded to add the authorized purchase of 1 year membership and 3 bonds to the outstanding balance as well. Photo of outstanding balance attached

I thought it would be helpful to reach out to the discord for guidance on if anyone has been in the situation, timelines and what to expect.

Thank you.

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I want to add that the USD charge has been removed from my credit card and the 1 year membership & 3 bonds have been charged to my card

steel garnet
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On your ticket, are you able to see if it's been looked at when you're signed in on your Jagex Account?

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There's been delays recently with the response team, and I know this would follow under said issue:

image.png
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The chargeback/refund is what probably caused the lockout if Paypal proceeded.

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But you would have to see on your ticket if you needed to reply back to an email

steel garnet
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Going to edit some things here, my apologies - But the Account unlock link will not be needed.

steel garnet
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Timelines have been wonky lately with responses back from the Support team, but if you've filled a ticket using Scaper's conversation with Get help from Support option and following through with the ticket, they should see what's occuring.

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Rough estimate has been lately 7-10 days, if not some more.

quaint loom
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I issued the ticket through the Chat Bot and informed them of what happened. My only response was on August 25 asking for further information on the payment method used, the date it occurred and how much.

I have followed up with the email that came through. Thank you for telling me to check the ticket that is on my account. I didn't realize I could do that.

I am locked out because of the outstanding balance and the outstanding balance occured because I told paypal that I had fraudulent activity and they charged Jagex back, so my account is on hold until they determine what occurred and wipe the outstanding balance.

It has been a week, so I will keep patient.

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Thank you for your assistance!

vernal patio
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I hope you get your account back man this f’ing blows :/

quaint loom
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Agreed. It has now been 10 days and only the initial outreach. If runescape has a growing population of users, they really need to improve their support to resolve issues quickly.

harsh kindle
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Same, this actually just happened too me as well

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Been 5 days and still waiting

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You can contact them on twitter/X

quaint loom
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Reached out to RSBans on Reddit & Oldschoolrunescape & JagexSupport on Twitter

harsh kindle
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Great thanks man

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Good luck with everything!

quaint loom
quaint loom
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Confirming I have access to my account again