bright fossil
Have been playing for years just started back up and now after a month of zero issues or prompts I am locked out requiring a jagex acocunt to play through the launcher. When attempting to do a merger I am met with these two prompts and then when i get through i am fully unable to login to merge any way.
this is the final prompt when trying to merge. 100% verified correct login credentials.
<@&747420753972166707>
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minor mica
Hmm. You'll want to wait for a support volunteer to assist. No need to tag them further.
remote snow
this is the final prompt when trying to merge. 100% verified correct login cred...
How did you verify you have the right login info? Did you successfully log in somewhere?
bright fossil
How did you verify you have the right login info? Did you successfully log in s...
it is the same way i have been logging in on runelite and mobile this whole month
remote snow
What does it say when you enter your login name here? https://jgx.game/Recover-
remote snow
It goes straight there without saying "An email has been sent"?
remote snow
When you were logging in earlier this month did you log in using email+password, or with username+password?
bright fossil
email+passowrd
remote snow
Okay, you'll need to enter the email on this page https://jgx.game/Recover- to get a password reset email
If you don't receive the email then it's likely it was changed by a hijacker. In that case you'll need to click "contact Jagex support" and fill out the form
Make sure your email is secure, and check for any rules or filters that may be blocking or forwarding your email
bright fossil
its weird i can get all the way to here but then when i try to log in it says this
where is the contact jagex support
remote snow
the link at the bottom of this image after you enter your login email here https://jgx.game/Recover-
bright fossil
okay and i tried that a nd was denied
remote snow
Did the denial email have your character name in it?
remote snow
that's probably a good sign, it means you entered correct information (enough to get past the automated checks) and it will be reviewed by support
bright fossil
it is weird when i am on this login page and i do the correct info and pass word it pops up like its loading something the screen goes white and then it just takes be back to that same screen
but when i do the incorrect info it doenst do that
remote snow
That does sound a little weird, but this screenshot says you're entering the wrong login info too so I feel that going through account recovery is going to be your best bet
bright fossil
none of it makes sense
becuase ive been playing all week
not a single issue
didnt chance my login
remote snow
It's possible you were hacked :/
bright fossil
any kind of recovery system for stuff stolen?
or is it tike to delete and move on lol
remote snow
Jagex does not return items lost to hijacking unfortunately
remote snow
we can work with that, what login method did you use to log in on mobile?
bright fossil
first off i still have everything
and i used my saved loggin on apple
shouldi log out and try again and see if i can direct myself to the login its actually using
remote snow
can you go talk to count check in the lumbridge graveyard and ask him for some tips?
his third tip will tell you if your character is on a Jagex account or not
remote snow
what did he say?
remote snow
"check my account", i think
i swear there was an option that said "give me some tips" 🤔
remote snow
Are you able to click the "View Inbox" button on the account management tab?
I'm guessing you can't because apple is annoying
bright fossil
i feel dumb
wheres teh account managemnet tab
oh i found it
cant access link on this platform
remote snow
yeah, thought so...
bright fossil
should i log out and try and see if i can see the login apple is using
i dont think im hacked i have everything still
bright fossil
i can see saved login info on apple
yeah its the same passowrd i have always used to login
turbid ledge
what browser are you trying to log into?
bright fossil
operagx
turbid ledge
one time i was helping someone trying to login, using a chromium based internet browser was breaking login for legacy account
bright fossil
so
turbid ledge
but client side like runelite shouldnt be doing that since it doesnt need browser
however legacy passwords also do not support case sensitive passwords and special chars like #$&
turbid ledge
especially if the password you had is working on a diff device like mobile as the mobile client uses webhook to login
hence why i think might be worth checking
bright fossil
yeah its still not working
remote snow
when you log in on mobile are you using the game center button, or typing your email + password?
bright fossil
email and passowrd
remote snow
I'm completely out of ideas :/
turbid ledge
something is interfering thats for sure...
remote snow
I would wait on your account recovery and see what happens there... at least you still have access on mobile
bright fossil
because i made mine before jagex accounts/launchers
remote snow
Yeah, and count check said you don't have a Jagex account too
bright fossil
no way to link to one in game?
turbid ledge
you need website access
but you also made a support ticket, i recon might cause some issues with a recov and then an upgrade could maybe flag something
id say though if its accessible on mobile but not pc, id do the process there
bright fossil
how do i do through mobile?
turbid ledge
via website
bright fossil
i know yall are trying to help, this is my depression game and it's just upsetting
turbid ledge
when logged in on mobile, you should have a quick link to manage your account, pressing it should open browser, and can click the upgrade banner on that page
remote snow
i don't think any of those links work on apple devices, it just says can't access link on this platform
bright fossil
ive tried everything man
all of the "forgot passowrd" options are for jagex acocutns
which just seem fair if you do not have a jagex account
remote snow
the one for legacy accounts is here https://jgx.game/Recover-
remote snow
that means you're entering the wrong login name
bright fossil
but im not though
thats the problem
i have type it as slow and accurate as as possible multiple times
capital and lower case
remote snow
Do you receive an email if you enter your email here? https://jgx.game/FindAccount-
bright fossil
this is from the passowrd reset attempt from earlier
remote snow
wrong login name for that one too, if it was the right login name it would have your character name in the email
remote snow
Try opening a forgot login ticket here https://support.runescape.com/hc/en-gb/requests/new?ticket_form_id=360000062689
bright fossil
every single thing ive tried is telling my my character name unavaiable in the email i get
unfortunatly nothing is working and ive wasted my time plaything this game. not any of your faults but ive just gonna uninstall at this point
remote snow
unfortunatly nothing is working and ive wasted my time plaything this game. not ...
Did you try opening a ticket using the link I posted above?
bright fossil
i dont even know which email to use because they both say i dont have a character
remote snow
I'd use whichever email you're using on mobile
bright fossil
omg
im a genious
not really because it took yalls help so it is really yall
but however i figured it out
if anyone ever encounters this issue tell them to change the email on there account and then change it back to the one they were using
brb ima go intoxicate my stress away i appreciate it guys
