I believe those responses from Mod Bones end with "If you still need help, reply to this message", did you reply to them as requested?
#Bought membership on the wrong character.
wintry sail
wintry sail
It may take a while to hear back, support is very busy
I think about a week is the norm currently 🙁
devout dove
I have the same issue as the previous person who posted a thread on here so thought I'd also try
And it looks like they were able to sort it through this discord support
devout dove
I think about a week is the norm currently 🙁
Also my first ticket is 8 days old
wintry sail
We're just players here, we can't speed it up unfortunately
You should hear back soon
wintry sail
I can't see support's ticket queue, so I have no idea. Their ticket was also 8 days old, so I would imagine your ticket must be approaching the front of the queue