sand coral
I'm still logged in on both the game and jagex site on my mobile, but I'm trying to play on my pc and it's not sending me a code. I tried 2 hours ago and I've tried a few times in the past 30 minutes.
I was playing on my pc fine 12 hours ago.
I've tested sending emails to my email and i'm receiving them fine. It's just not receiving anything from Jagex.
edit--
just made a support ticket and it sent the email about it fine. so I don't understand why it's not sending login codes
ionic stream
Hi there, just make sure that you have added the Jagex email from previous codes to your approved senders list. I'll check to see if there's anyone else with the same issue, thank you
Please check your spam folders as well
sand coral
Hi there, just make sure that you have added the Jagex email from previous codes...
I have the email in my contacts and as approved senders but still nothing. I don't see why this is happening now when it was 2 days ago
I'm just going to play a different game and hope Jagex don't take a week to resolve a problem this small.
Just bought a month membership 2 days ago too. pisstake
frail zinc
Just bought a month membership 2 days ago too. pisstake
Hey HCLW, valid feelings, it’s frustrating not being able to login. Some email providers struggle with receiving certain Jagex emails, what provider are you using? Yahoo, Hotmail (Outlook), Gmail, etc?
sand coral
Hey HCLW, valid feelings, it’s frustrating not being able to login. Some email p...
Protonmail. I’ve tested creating a new Jagex account using another protonmail custom alias under my same email, and the code for that came through perfectly fine. So i’m having a really hard time understanding why the code to login is not going through to my primary email. I’ve checked on the site on my phone and it’s literally the correct email. I’ve made a support ticket both on Jagex and Protonmail now but it’s frustrating that i’m going to have to wait multiple days for a response. Now i’m stuck playing on my mobile.
frail zinc
In the past I’ve seen Protonmail be a bit sticky with some emails coming in, sometimes the system can just have a weird blip. What I’d suggest you try is see if you’re able to change the email connected to your account you’re having issues with, try logging in with the code being sent to your new email, and then you can go from there. I do always suggest Gmail being they’ve often been the most reliable provider with Jagex/RuneScape emails successfully coming through, but it’s ultimately up to you 🙂
Check through this link too if you’re still struggling:
https://support.runescape.com/hc/en-gb/articles/34580647516433-Not-received-email-Jagex-Account
sand coral
I tried changing it but it won’t let me without reverifying, which i can’t because it won’t send me any codes lol
just received an email from them telling me before they go through it with it, to try out the fixes which I have already tried, then said if it doesn’t work to use the account recovery tool. I just tried using it and it’s telling me to follow the link sent to my email. No email is coming through. What the actual fuck man