#Can you fix these import bugs?

1 messages · Page 1 of 1 (latest)

wise tiger
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Sansar won't load my object for no reason. Everything is in perfect order with the glass. The problem is not in it. I checked everything possible, everything is fine with my glass. Can you finally fix Sansar so users don't get these problems?

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azure stone
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could you drop me that fbx along with textures for checking?

wise tiger
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The problem is not with my glass. The problem with Sansar.

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I've checked loading that item in other virtual worlds and only Sansar is responding problematically.

azure stone
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that's why I wanted to look at the file, to see what might cause Sansar to not like it

wanton ore
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You could try exporting the object in a different file format. FBX has implementation issues / edge cases on most virtual platforms / 3D software, actually.

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I always suggest gltf / glb 😄

azure stone
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If only Sansar understood gltf... 🙂

wanton ore
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You implemented FBX but not GLTF? xD

azure stone
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The file seems pretty fine, when I checked on my machine it loaded without problems. Could be something with the user's machine, but we need a larger test base for a definite conclusion.

azure stone
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we are looking into the newer formats, but it's not a super quick process 🙂

wise tiger
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After many attempts, the glass loaded.

wanton ore
wise tiger
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However, more formats are really needed. And it is also necessary to specify exactly what errors occur during loading.

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Because "Upload failed" does nothing.

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I'm used to reporting one or another error so that it's clear what exactly went wrong. Therefore, more details in this direction will be able to clarify the necessary details.

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Before loading items, I make sure that there are no extra points, because they cause various problems. I also apply all the settings and clean the scene from extraneous files, especially from unnecessary textures.

wanton ore
azure stone
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More verbose error messages would definitely help, no argument here.

wanton ore
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I'm just saying from experience once non-technical users are faced with a stack trace they tend to get overwhelmed xD

azure stone
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Well, maybe a checkbox for a "verbose errors" would be nice? 🙂

wanton ore
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Fair! Or just a button "open log file" perhaps?

azure stone
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or that, might even be easier 🙂

wanton ore
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Would be easiest to introduce and make it comfortable without having to browse to the install folder

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(Or wherever Sansar's logfile is at)

wise tiger
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Sansar refuses to load items for a long time. And then only with 10-50 attempts it downloads this or that thing.

azure stone
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If we write it in the logs, we can certainly pull it up into the window 🙂

azure stone
wise tiger
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Unfortunately, other users are not as actively creating products as I am to find out about this. Perhaps they could have the same problems.

wanton ore
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Did you check if the log has any info on what went wrong?

wise tiger
wanton ore
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Ah that's not good

wise tiger
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I tried to invite my friend to Sansar, but he ignores me about it.

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although he hasn't been an active creator for quite some time... if there were a few people like me who were constantly uploading and testing something, there would be more information about it.

azure stone
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To be frank, you're far from being the only one constantly trying new things, uploading and putting onto the store 🙂

wise tiger
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I would like to see this more often in the browser on the Sansar marketplace itself.

undone needle
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There's some pre-upload validation checks, if it fails any of those, it outputs a specific message to that window and the log. If it passes validation and fails at that point, it possibly could be related to network conditions.