weary shuttle
Hi,
When trying to run The Coma 2B through Epic Games Launcher it's hanging on a black screen, I checked the logs folder and there is a text file "epic_errorlog.txt" and inside of that I can see this
Login failed. ResultCode: AccessDenied
AuthLogin: unused
fickle gull
Hi Jonathan, I will forward this to our tech support! 
fickle gull
Hi,
When trying to run The Coma 2B through Epic Games Launcher it's hanging on ...
Hi Jonathan. Sorry for the delay. This is what our Support came up with to try and help you:
It seems that Epic is blocking your account from accessing the game. To clarify - when starting the game, your Epic user from the Epic Games Launcher gets logged in automatically which basically should always work as the login is simply passed over from the Epic Games Launcher. The error log is showing that this is not working and "AccessDenied" is returned instead. We're unsure why this happens to your account, but please check the following:
• Make sure you're using the same Epic account that also purchased the game - have that same account logged into the Epic Games Launcher when trying to start the game
• Logout from the Epic games Launcher and log back in and try again
o If this does not work, maybe even try uninstalling and reinstalling the Epic Games Launcher
• It might be the case that some Malware/Virus blocker is falsely blocking something here, but that seems unlikely. But if you have one running, please check if you see something that could be it.
Unfortunately there is not much we can do from our side as this seems to be an issue on Epics side as you get a false AccessDenied for your account.
If the problem persists, please reach out here again.
weary shuttle
Hi Jonathan. Sorry for the delay. This is what our Support came up with to try a...
Hello, I tried all of this and it's still not working. I think you might be using the wrong Sandbox ID in your Epic Online Services (EOS) config, might still be using the Staging version which production users won't have access to
fickle gull
Hello, I tried all of this and it's still not working. I think you might be usin...
Forwarding this immediately. If all this doesn't help, would you care for a Steam Key in the meanwhile?
fickle gull
Hello, I tried all of this and it's still not working. I think you might be usin...
Our Tech-Support told me that they changed something (else) in the backend. Could you check if it works now and get back to me?
weary shuttle
Our Tech-Support told me that they changed something (else) in the backend. Coul...
Hello, yes that fix has worked and I can now launch the game. Thank you for following up on it and please pass on my thanks to the tech-support for their work too ❤️
