#Epic Game Store - Stuck on the HLL Splash Screen

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glad hearth
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-# Epic Game Store - Cannot load past the initial splash screen(s) at game launch, especially "Press any button..".

-# - ⬇️ [General & More](#1324513094055231569 message)

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-# In no particular order:

1️⃣ "Allow Access" during the first-time setup process of HLL (see image below)

-# - If you accidentally close out of that prompt before accepting - simply relaunch the game.

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2️⃣ Those without the initial ALLOW screen or ACCEPT screen - try the following:

 2.) Press Windows key + R and type %localappdata%
 3.) Open the Epic Games Launcher folder
 4.) Open the Saved folder
 5.) Click the webcache folder and delete it
 6.) Restart your computer and open the Epic Games Launcher ```
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### 3️⃣  Windows System Clock Sync (NTP)

-# **1)** - Click your **Time and Date** in **Windows** and make sure it's synchronised with the internet.. 
-# -  Select: **__Set Time Automatically__**. 
-# **2)** -  Under the **Synchronise your clock** setting, select the button that says "**Sync Now**":
-# - If this doesn't work, please sync it manually *if* the time is off. 
-# **3)** -  **After** correcting/checking your system's clock and date, retest the game to check if the issue is fixed.
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### 4️⃣   [Firewall/Defender]([#1324513094055231569 message](/guild/316459644476456962/channel/1324513094055231569/)) 

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### ░░`〚Additional Support〛`░░
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### -# - ![emojiT_Team17](https://cdn.discordapp.com/emojis/580683071888818196.webp?size=128 "emojiT_Team17")  [Team17 Support Troubleshooting Links (PC) & Contact Info](https://discord.com/channels/316459644476456962/1317236664174645309)

### -# ⤷   ![emoji_Encouragement](https://cdn.discordapp.com/emojis/868604542789496893.webp?size=128 "emoji_Encouragement")  [Ask the HLL community for technical help & solutions](https://discord.com/channels/316459644476456962/1271718922734796865)
Screenshot_20250102_194419.png
glad hearth
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➡️ General & More:

-# - ▶️ Some have suggested installing to the C Drive & launching from Epic (intead of shortcut)

-# - ▶️ Do you use any third party AV\Firewall software. May need to be removed.

-# - ▶️ If game is on regular HDD move to Internal SSD. Do not install on anything external.

-# - ▶️ Go to easyanticheat folder and run the easyanticheat_EOS_setup.exe by right-clicking & selecting "Run as Administrator"

-# - ▶️ Be sure system is fully patched\updated including "Optional Updates" + toggle enable "Other Microsoft Products"

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How the initial game launch should appear:

glad hearth