Windows randomly crashing while playing the game | Cosmoteer | Page 1

rustic light Nov 24, 2023, 9:41 PM

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game freezes at random and then windows crashes, at first i thought it was something on my part but then it also happened to my friend

📎 log_2023-11-24_19_24_50.txt 📎 log_2023-11-24_19_40_43.txt

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happened two times all of which were in a different time, it's not like save bound or anything since it happened in the menu when i tried to close one of the notifications, then second time when spawning a ship, also when i looked in the event viewer after rebooting the pc it had some app runtime errors near the time of the crashes and it still crashes after i did a file integrity check which had to instal around 126 files

cyan beacon Nov 24, 2023, 9:54 PM

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Nothing obvious in the log files. Can you show the errors in event viewer?

rustic light Nov 24, 2023, 9:55 PM

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this is one of the app protocol errors

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this one says something about a faulty app
| translation of the second picture:
Faulting Application Name: GbtCloudMatrix.exe, Version: 22.9.21.1, Timestamp: 0xf4734db7
Faulting Module Name: KERNELBASE.dll, Version: 10.0.22621.2715, Timestamp: 0x10f6a783
Exception code: 0xe0434352
Error displacement: 0x000000000006565c
Faulting Process ID: 0x0x2BE4
Faulting application start time: 0x0x1DA1F05F958B1F5
Faulting application path: C:\Program Files\GIGABYTE\Control Center\GbtCloudMatrix.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Message ID: 3a16ae10-2110-420b-ba66-b59cac8c5843
Full name of the failing package:
Application ID related to the failing package:

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both of these happened at the same time

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i wish i could put the event viewer into english yet i don't know how

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this error is from the system protocols, it showed up few seconds after the first two ones

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translation: The AMDRyzenMasterDriverV22 service failed to start due to the following error:
Cannot create a file that already exists.

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📎 message.txt

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mind that in both crashes the errors are all same

cyan beacon Nov 25, 2023, 12:49 AM

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rustic light this is one of the app protocol errors

I don't know what GbtCloudMatrix is but it's definitely not related to Cosmoteer.

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A quick Google search tells me it's related to gigabyte control center.

rustic light Nov 25, 2023, 1:07 AM

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i'll try to update all the stuff or reinstall gcc

rustic light Nov 25, 2023, 1:26 AM

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cyan beacon I don't know what GbtCloudMatrix is but it's definitely not related to Cosmoteer...

i reinstalled AMD ryzen master and after some testing the game is not causing my os to crash anymore

cyan beacon Nov 25, 2023, 2:28 AM

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Good to know. Hopefully it stays that way!

#Windows randomly crashing while playing the game