#Star force safeguard does not persist during star force session

66 messages · Page 1 of 1 (latest)

wild carbon
#

In the previous UI, if you ticked the safeguard option, it would stay ticked even if you went beyond 17 stars or got a chance time.
Now it seems that whenever you hit a state where safeguard is unavailable (e.g. 17->18, chance time), the option is unchecked when you get back to a state where it would be applicable (e.g. 15->16, 16->17 without chance time).

Steps to reproduce:

  1. Star force starting at 15 stars.
  2. Enable safeguard.
  3. Get to 17->18 or more, and then back down to 15 or 16.
  4. The option will be disabled when it should still be enabled (as it was in the previous UI).
patent inlet
#

my eternal cape boomed from 16 > 17 after dropping from 18 because the safeguard button unticked itself

craggy shard
#

surely doesnt happen because they copy pasted kms 30 star version where stars dont drop anymore, thatd be a silly assumption because itd clearly be too obvious to get through any testing !

wintry lily
#

To add to this. Sf room from guild castle doesnt auto sf past the first roll. Maybe deserves a seperate thread

raw basin
wintry lily
tight panther
#

Yup boomed arcane shoes cuz the safeguard went away. Great patch...

brave pebble
#

just happened to my friend

#

also has a vid of it

undone depot
#

Same for me

#

do we need to send email?

severe gate
#

im sending a ticket. my cfe boomed 16-17 and i knew i wasnt trippin when i had SG checked the whole time

undone depot
old laurel
grave zealot
#

@dusty narwhal

severe gate
urban mantle
old laurel
#

the message is super contradicting too, says they cant restore the items but theyre looking into a resolution for players that were effected

undone depot
#

Same email. Once again, when there is drop rate error about Arcane and Absol, they do patch immediately but this kind of erros, they take a week or so to fix it

arctic canopy
#

Best part about this is that we got a SF event tomorrow and this is still broken…

tight panther
#

@hot panther hey, big new bug causing people to lose their gear within a new unfamiliar system AND no player support before 30% off on starforce, while the same bug persists in the game. I was fine with booming my arcane shoes but is there any urgency to fix?

cobalt blaze
#

boomed my eyepatch bc of this

violet nimbus
#

They haven't even acknowledged it in 'known issues'post yet either

exotic basin
#

Bump

tight panther
#

@lofty dew @hot panther can the known issues be updated to have these 2 problems included?

  1. safeguard checking off after falling back to 16 stars
  2. guild starforce room not auto catching the star whilst starforcing
#

there's been many casualties and annoyances because of these issues the past sunny sunday

raw basin
tight panther
#

new ignore : #1420982020506652713

#

not a stab at you, @raw basin

#

2nd day that gms office is open and no additions made to known issues or any acknowledgement of bug reports since the weekend is over

raw basin
old laurel
#

@lofty dew sorry for the ping but any clue why this isnt getting fixed this update? unless it just hasnt been added to notes by mistake

violet nimbus
#

@lofty dew second this ^ why is it not being acknowledged at all. At least post it in know issues. HornyMush

torn cargo
#

bump hope they just forgot to mention this in the notes since if they fix sf room they must surely not forget this

vital yarrow
#

The way the worded the enhancement alter fix made it sound like star catching was applied but the mini game wasnt disabled? meaning if you failed the game it didnt matter?

#

either way, I think the real stress is the safeguard bug unticking itself...

old laurel
#

i 1. think 95% of players are aware of it now 2. think both this and the starcatch are both annoying but atleast the sg there is a way around it albeit also kind of annoying just by having to retick it and 3. concerns me that if theyre not even acknowledging it i also doubt any of us are gnna get compensated for loss of items and that we will most likely have it until we get sf changes as the theory is that it unticks itsself as KR got the new SF ui with the changes where stars wouldnt drop so there would be no going back below 17 anyway if we had the 30* changes

tight panther
#

I have no clue what the point was of posting the known issues if that post doesnt get updated at all

#

Also safeguard not working properly and booming items should be a high priority

#

Wtf are nexies smoking man

subtle cave
old laurel
#

its now been added to notes

image.png
#

did send an update to my ticket earlier asking if we are getting our items back but was still basically a "we get youre frustrated but cant say anything rn" response

#

guess its a wait and see if we somehow have our items back after maint lol

violet nimbus
#

They are just going to quietly patch it and not do anything.
Scammers

tight panther
#

How did they even break safeguard and starforce room in one copy paste patch

#

And they wont compensate boomed items, very unprofessional nexon

undone depot
#

is it fixed?

old laurel
# undone depot is it fixed?

its fixed but judging from the ticket responses anyone who actually got fkd over by it is seemingly left in the dark

urban mantle
#

it is kinda sad they are getting away with this without any acknowledgment of the bug other than "we fixed it"

tight panther
#

very sad, no sane player would NOT safeguard their only copy of what boomed by not safeguarding.
all nexon gms side's fault for having these items boom and they get away with these mistakes/incompetent actions just by ignoring the fallout

old laurel
#

did anyone actually manage to get there items back? finally got escalated 2 weeks later for this response, basically acknowleding that they can see sg unticked itsself but because i didnt reapply it my item is just o7 when for the past 2 years i wouldnt of had to check sg had unticked itsself

image.png
craggy shard
tight panther
# old laurel its now been added to notes

@lofty dew How does this not warrant a return of item from support? The issue is that the safeguard option unchecked without volition after failing 17>18. I was initially fine with this but the way support is handling this situation is absurd

#

Nexon should take responsibility, come on now

undone depot
#

imagine booming eternal cape which you grind for 10 weeks

tight panther
old laurel
#

but it is fr so stupid, theyll happily give your item back if you accidentally drop it but not bcos they bricked the game

old laurel
#

so i also asked why they wont reinstate the items. is this not super contradicting? being told there was no issue with safeguard then immediatley after saying there was an issue with safeguard

image.png
violet nimbus