Issue: Profile showing as [Unknown] / Progress not saving | Holdfast (Official) | Page 1

sacred token Mar 7, 2026, 3:16 PM

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Whenever I log in, my name is shown as "Unknown" and my progress/rank never saves. I have already tried the standard fixes (IPv6, DNS flush, Firewall, Steam file verification), but the log indicates a persistent failure to retrieve my profile data from the backend.

Log Location: %userprofile%\AppData\LocalLow\Anvil Game Studio\Holdfast NaW\Player.log

Technical Findings from my Log:

Authentication Failure: The log shows a successful Steam login, but the backend returns empty profile data.

Daily Orders received from the API was Empty or Null!

[OnPostLogin] PlayFabId: B1E423AFC6A2BE88, PlatformId: 76561197961434244, DisplayName: , DiscordId: (Note the empty DisplayName field)

Azure API Error: Repeated Azure API Error Response - Code: 5 when the client attempts to fetch daily orders or sync data.

ICMP Issues: Persistent Ping: Error performing ICMP transmission. Possibly because of a timeout messages.

Steps I've already tried:
Verified Steam game files.
Disabled IPv6 and flushed DNS.
Confirmed Inbound Firewall exceptions are in place.
No VPN
Online in Steam

System Specs:
GPU: RTX 3070 Ti
RAM: 32GB
Game Version: 4.0.9559.30848

Since the log specifically flags a Code 5 Azure Error and a blank DisplayName, is this a known backend sync issue for my specific PlayFabID, or could it be an ISP routing problem to the authentication servers?

Anyone seen this before?

Thanks!

limpid turtle Mar 7, 2026, 9:25 PM

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The same thing happened to me. I've had the game for over two years and played it for 62 hours, but I hadn't played it in a while. When I reinstalled it, I found that my level was 0. Great.
I can't join any regiments or create one either.

I reinstalled the game and it's still the same.

limpid turtle Mar 7, 2026, 9:57 PM

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Platform: PC Steam
Date/Time of Occurrence: 6/3/2026 20:00
AGS ID: 3717E2F09E4A239C

sacred token Mar 7, 2026, 10:00 PM

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Seems like something that only the devs can fix. Hopefully one will take a look into it.

If we all provide our player.log files they should be able to figure it out.

brazen venture Mar 8, 2026, 12:13 AM

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Can you provide your AGS ID

limpid turtle Mar 8, 2026, 12:55 AM

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brazen venture Can you provide your AGS ID

3717E2F09E4A239C

brazen venture Mar 8, 2026, 12:57 AM

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I am escalating your case directly to the AGS team for a deeper investigation. The team will review the details you have provided, and you will be contacted here as soon as we have an update or need further information.

We greatly appreciate your patience and your report while we look into this! @sullen girder

limpid turtle Mar 8, 2026, 12:58 AM

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Thank you for your attention. I hope you can resolve this soon.

zealous geode Mar 8, 2026, 10:44 AM

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I'm also having this same issue

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Haven't played in a few years. Profile on the right just says "unknown' and Feats and Orders are not tracking

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BC3ADCB24A0B7ECB

sacred token Mar 8, 2026, 10:55 AM

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I also came back after a few years like you guys, my ID is B1E423AFC6A2BE88.

brazen venture Mar 8, 2026, 11:35 AM

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This is being investigated.

obtuse siren Mar 8, 2026, 10:01 PM

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I'm having the same issue ID 384E979B31FAB18B
no progress, cant join or create regiment, changes name to Unknown on menu

modest elm Mar 9, 2026, 2:57 AM

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Im having this issue as well. I just got it for my wife and shes making progress but i continue to get reset and cannot complete any missions nor gain daily missions. "[1] [08/03/2026 22:54:32] Azure API Error Response - Code: 5, Error:
Failed getting new set of daily orders"

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AGS ID B9495A7BFD8D9020
Steam ID 76561198067551087

brazen venture Mar 9, 2026, 5:21 AM

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👍🏻 Soon as I have an update for you I'll let you know.

limpid turtle Mar 9, 2026, 4:48 PM

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I just saw that this problem was reported 25 days ago and still hasn't been solved https://discord.com/channels/306195621373542400/1471232000764547072.
I guess we'll have to wait until more people are affected or until they find a solution.

limpid turtle Mar 9, 2026, 5:45 PM

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For the record, I have also done what is suggested here https://discord.com/channels/306195621373542400/1474568040808185967 , but it has not worked.

brazen venture Mar 9, 2026, 5:53 PM

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The team are working on it.

zealous geode Mar 9, 2026, 6:12 PM

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limpid turtle I just saw that this problem was reported 25 days ago and still hasn't been solv...

Damn, guess i'll refund until they fix this

sullen girder Mar 9, 2026, 6:23 PM

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It's something we are hoping to have fixed by the end of this week/early next week 👍

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We're a small team and there was a big rush the last month to get Age of Sail and all it's features complete. Apologies if this is still effecting you pepepray

modest elm Mar 9, 2026, 7:04 PM

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sullen girder We're a small team and there was a big rush the last month to get Age of Sail an...

if i could provide some additional details that might be important

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i can also add screenshots. but this bug seems to be account bound. My wife who just got the game does not have this issue. were both wired, similar spec systems (purchased in a pair) and she doesnt' have this issue.

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i went as far as to log out of hers and log into mine to replicate the issue on her pc, and it stands.

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if i sign her into my pc, she has no issues.

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I hope this narrows down your issue. Account migration over version issue perhaps.

modest elm Mar 10, 2026, 10:26 PM

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zealous geode Damn, guess i'll refund until they fix this

The most recent update has fixed my issues.

modest elm Mar 10, 2026, 11:22 PM

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well, im still unknown, but its trackinb everything

sullen girder Mar 10, 2026, 11:37 PM

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@brazen venture this is the same issue as https://discord.com/channels/306195621373542400/1475132641165709352 which is resolved

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@zealous geode @limpid turtle @flint hedge this is now fixed chaps

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@modest elm did you say your name still isn't working bud? if so can you go into game settings and just change your display name (so it doesn't use your steam name) and see if that works

modest elm Mar 11, 2026, 12:00 AM

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sullen girder <@1256403326723948620> did you say your name still isn't working bud? if so can ...

perfect

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im all squared away here. thanks for taking care of this so quickly. been a supported for the last 6ish years.

sullen girder Mar 11, 2026, 12:01 AM

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Happy days

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Nice one mate, glad to be able to assist 👍

zealous geode Mar 11, 2026, 12:30 AM

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sullen girder <@488426010753105931> this is the same issue as https://discord.com/channels/306...

Cheers! Appreciate the speedy fix

brazen venture Mar 11, 2026, 2:14 AM

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Closing the ticket.

#Issue: Profile showing as [Unknown] / Progress not saving