hey there, this line is just a result after the crash. We'll need some logs to see why it's actually crashing
#Every time we try loading server, it crashes.
solid geode
start the server, then let it crash until the server status on the panel says "stopped". After that, send the latest.log file here
!llogs
low oliveBOT
Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:
1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.
solar kayak
is this the correct file?
trying to avoid having to backup, but if its only solution so be it
solid geode
it seems to be the right file, but you didn't let the server go to the "stopped" state first. So this log file is incomplete
please wait for it to fully turn to "stopped" so that it can have a complete log file
solar kayak
okay sorry, let me try again, there's 3 of us managing it trying 😆
thank you so much for trying to help
solar kayak
it seems to be the right file, but you didn't let the server go to the "stopped"...
my friend "integrity" is going to come try and fix it with you, as he has more clue than i do 😆
fringe turret
Hey, I apologise if this ends up being an easy fix haha. Just waiting on the server to enter a "Stopped" state.
solid geode
iirc there's an auto restart function in the panel which kicks in after a restart, but if it restarts it multiple times in a short amount of time that wil stop the auto restart as it's seeing "this is a crash loop so this won't work"
that just means it might take some time
fringe turret
Yeah, This instance has been on the "Stopping" state for the last 7:30 minutes. This is where I dont know whether this is a normal length of time or if we're about to get a massive log file its trying to compile.
solid geode
the "stopping" means that someone pressed the stop button, which isn't what we wanted
in that case the "stop" button turned into a "kill" button in case it doesn't want to stop
I would just press kill in this case, let it forcefully come to a halt, then press start and just let it be and press nothing until it either it's online or it turns to "stopped" on its own
fringe turret
Alright, It's starting up. if it does what its done the last couple of times, It has popped up with this at the end of the start up sequence and then remains unchanged.
How long would you say on average should it take to auto restart? because it gave me the same error message as before, but is still telling me the server is "Starting"
solid geode
Could you possibly share the latest.log for what it contains at this point?
fringe turret
solid geode
yeah that's already giving enough info
your banned player list is corrupted/unreadable, causing the server to crash on startup and then getting stuck
how exactly did you unban your friend?
fringe turret
Stefan removed the ban from the banned player list file.
solid geode
as in you went into the banned player file and then removed the line?
that likely explains then, too much data was likely removed causing the file structure to be invalid
fringe turret
Well, Stefan did. I tried to find what the file should look like and rewrote the file as it is shown on the bisecthosting support page.
solid geode
You really shouldn't be manually touching those files and just using the commands instead
fringe turret
I told him that to be fair
solid geode
just run pardon USERNAME in the console
Could you show me what the banned-players.json file looks like? I can probably see what's wrong
fringe turret
solid geode
yeah that's why, there doesn't need to be a "bans" part
it's just [] for an empty file
solid geode
just this
fringe turret
Fixed.
solid geode
If you know anything about JSON file structure, it's just a JSON list of UUID strings
fringe turret
My script knowledge is LUA and basic C haha
solid geode
what you were trying to add is a JSON object called "bans"
JSON isn't a script but just a storage method. JavaScript Object Notation
fringe turret
ahhh fair enough.
solid geode
anyways, changing that should fix it. Just hit "save" and restart the server
it likely won't stop normally, so you'll have to press "stop" then "kill" after
solid geode
seeing as it started after the unban stuff, and assuming you didn't touch anything else, it should work
solar kayak
thank you very much man will close the thread now
solid geode
thank you very much man will close the thread now
No problem. There is no need to “close” or anything