Download very slow from the server

[strong turret]

Hey for some reason the download from the server is really slow do you happen to know why ?

Like people can't download updates from the server everything is slow

[strong basin]

This would definitely be something to shoot a ticket to our tech team on! They could restart the node that you're connecting with and/or ask for an MTR Report to check the network connection to see if it's anything within our power to assist with!

!ticket

[gritty marlin]

Need assistance? Our support team is here for you 24/7/365! You can easily create a ticket by clicking this link 🥰 https://help.bisecthosting.com/hc/en-us/requests/new

[strong turret]

That's what i did, apparently "we can't do anything"

So for people having this issue during clogged hours, too bad for you

[weak ocean]

where are you getting the idea that it was during clogged hours?

[sacred steeple]

!mtr just reposting the instructions

[gritty marlin]

How to provide an MTR:

1. Download the following MTR software: https://bisecthosting.com/clients/downloads/WinMTR.exe
2. Where it says 'Host' type in your server's IP (without the port)
3. Click the 'Start' button
4. Wait for the very first number under the 'Sent' column to reach at least 500
5. Click Stop
6. Click the 'Copy Text to Clipboard' button and paste the results into a Pastebin (http://pastebin.com/) and provide us with the link.

[strong turret]

This morning (time in france) i downloaded a backup at around 40mo/sec, but starting at 5/6pm in france till late at night it breaks and gives 100 to 300ko

[sacred steeple]

Also just a quick question: what did you mean by downloading an update from the server? :) Users shouldn't need to download anything from the server files, If mod files are being updated it would be much faster to just replace those on the local files

[strong turret]

Other admins, and i also use automodpack for minecraft which downloads my own RP from the server

[weak ocean]

so you are downloading to yourself and the uploading to the server?

the server has a 1Go connection

[strong turret]

Currently my issue is that i try to download a backup from the server and i have 300ko/sec downloading the archive

I can figure out other ways to make my players download datas

[weak ocean]

if the pack is publishjed on curseforge or modrinth, updating it is easy and painless via the swap jar menu

ok, so you are downloading the backup whic is quite huge likely, likely it contains the world. are you downloading it as a zip?

[strong turret]

yes as a zip, an archive

[sacred steeple]

Yeah even making a private collection on a mod launcher to share with your friends using a code to share updates with them would be 1000x faster than downloading the full backup of all the server files everything single time

[strong turret]

it's just some RP pack once in a while, everything else is directly downloaded from curseforge or mr

here's the MTR

https://pastebin.com/HMXz0N7d

[weak ocean]

one way to get top speed all the time is to use a host that you can ssh into, and download to there. i suspect you're grabbing the backup for extra safeguarding. BH I believe allows you to have 6 backups in reserve

[strong turret]

TBH im just trying to download my server backup just in case

[weak ocean]

there is definite packet loss at the server, please get this mtr report into that ticket you opened

it's indicative of a node issue

that shouldn't exist in normal operation

you can copy this whole chat if you don't want to explain it again to them

[strong turret]

I have 47mails of answer with them haha, will send them right away thanks a lot for the help

[weak ocean]

47 back and forth emails on one ticket?

[strong turret]

Yes

[weak ocean]

did they ever escalate it?

or ask for an mtr report?

[strong turret]

it was indeed very difficult to make them understand my issue and get a link for my actua latest backup (it took 3 links on their side to finally understand that they where not giving me the latest backup of the server while i was raising the issue that it wasnt the good one (just have to open the log files...)

Never

(for the story i asked them for a link to download the backup because i explained the dl issue and thought that if they pull the backup and give me another link to download it maybe it would be better, which was not)

[weak ocean]

I'm sure that as soon Santa starts his shift, he'll see this and get on to further investigating, he's gonna ask for that ticket number should could provide it if you like, not a link just the number.

that honestly probably confused them asking for a link to the download.

as they're most likely "but you're in the panel, there's the link, click it"

in reality, there's a node issue going on.

not with the server but with internet in the data center around the rack.

[strong turret]

Yeah but since the backup is 70go, the download preparation was really slow (took about 1h hour between when i click download backup, and when the dl actually starts)

[weak ocean]

so with mtr reports, the first 2 hops is you and your router, and the last 2 hops is the router for the blade and then the blade itself.

all other loss data inbetween doesn't matter.

[strong turret]

If the REAL Santa take the case i guess i have nothing to worry about haha

jokes asside here's the link #47551

[weak ocean]

I think he's more like Sanda from the Amazon Anime by the same name.

so with an mtr report, if either of 2 hops on either end show loss, that shows where the issue is. your mtr report shows you and your isp are not at issue and puts the ball in BH's court, because it's happening on their end.

ie the last 2 hops.

so in the future, if you can remember, i often forget, and I'm a 59 year old nerd, do an mtr report to see if there an end point issue with internet.

I'm sure the ticke staff will be like "oh poop, my bad, i see what to look for now"

[strong turret]

Kind of the same, they both have great powers. Anyway i sent the report to them and am waiting for an answer, thanks again for the quick and precise answer in despite of my angriness (which im sorry about, im losing my head since yesterday trying to fix an issue and downloading my backup)

[weak ocean]

they probably didn't evne pursue if you were insisitng on a valid external link to your most recent backup, so they are trying to figure that one out instead.

[strong turret]

I'll look forward to it !

[weak ocean]

oh, didn't sensse angriness from you at all. you're remarkably calm.

I commend you for it.

[strong turret]

[strong turret]

Ok apparently it's my fault

(it fixed nothing, my download is still fine for any other download but apparently its on my end....
Will let you know when we have a fix if it can help other people aswell

[strong turret]

Ok so the guy on the support said "i tried it on my end, its working its on your side"

No help from support gg

[weak ocean]

that's so odd. tell them you want the next level of support. and they'll tell you that support works on a different schedule so the wait could be longer. just tell them you've waited this long. We need systems level. I can't believe support is acting like that. the mtr showed nothing wrong with your side. @strong basin

I feel like he's off today

[strong turret]

people on their side tells that download is fine, other people around me can download it, but on my end, can't and that's the only file i can't dl, this morning it was fine, there's no issue on my end i don't understand

"it works on my end" ok thanks for the support you're not the client bro

i tried changing browser, clearing cache

still nothing

Tried with a VPN, and it's working

idk what to say

[weak ocean]

are they refusing to escalate?

@wanton berry

[sacred steeple]

Hi friends, instead of pinging a bunch of random staff guessing whether they're on or not, I'll ask for some clarification behind the scenes, one moment :)

[weak ocean]

can I ping you or message you when I think we need to pull a bh staff that watches the discord?

this is odd as heck that the staff is not acknowledging the issues around his node despite the mtr showing he's not at fault.

[sacred steeple]

Even staff that watches the discord only does so when they have time, they also work tickets. Myself, other mods, or them are active enough to catch most of these cases where we can ask about through one of our channels without a bunch of pings

[weak ocean]

areyou downloading both at the same time?

[strong turret]

i tried yes

[weak ocean]

i recommend 1 at a time.

[strong turret]

but most of the time i try to download everything separately

[weak ocean]

are you downloading via the web browser or using an ftp program like winscp or filezilla?

[strong turret]

i tested both especially to show there's no issues

[strong turret]

i tried both

[weak ocean]

i use filezilla myself, being a linux user mainly because I can tell it to use 10 threads to get my zips.

[strong turret]

the first image i sent in this channel was a winscp screen 🙂

[sacred steeple]

Is 47551 still your current ticket number Stapz? :)

[strong turret]

Yes

in the end i can use a VPN to download it, but still its very weird to me

[weak ocean]

does using a vpn somehow speed it up for you?

because if did that would tell me that your government is doing something evil.

[wanton berry]

Checking that MTR, it looks more likely the link your ISP is getting to our DC with has the issue ~ Rather than it being the server on our end, or your end. A VPN would get around that as it would force you onto a different route/link

[strong turret]

from 300 ko to 30mo with a vpn

[wanton berry]

Would make sense, yeah - the issue here isnt your end or ours, its the ISP <-> Datacenter

I'll mention it internally for our admins to holler at the DC and see whats what ~ But this is just good ol' routing being hit or miss. Many apologies for any confusion caused on that front; I'll ensure our leads give this a review so the staff in the ticket get some updated info on how to handle these 🙂

[strong turret]

Thank you !

[cinder tangle]

I meow w it lowk

[neat marsh]

Just wanted to chime in and say that one of our systems guys is having a look over it now.

[strong turret]

Thanks a lot, sorry i moved the entire planet for this

[neat marsh]

It's no problem at all. 💙

[weak ocean]

don't forget that I moved some celestial objects around too. 🙂