Problem with a server for Space engineers

[worthy belfry]

we had a wold we wanted to tranfer to the server we rented from you, but we can't use our wold ma a world is auto Generated... how can we fix it?

thanks a lot Greetings

[nimble pier]

Hi there!

Did you follow these steps when you were uploading the world save?
https://help.bisecthosting.com/hc/en-us/articles/41843270847771-How-to-Upload-a-Save-to-a-Space-Engineers-Server

[worthy belfry]

we already done it but nothing changed

[nimble pier]

Id suggest reaching out to ticket staff in that case!
They can help you get the save transferred and everything setup correctly. They're on 24/7 and respond in <15 minutes

!ticket

[hollow heart]

Need assistance? Our support team is here for you 24/7/365! You can easily create a ticket by clicking this link 🥰 https://help.bisecthosting.com/hc/en-us/requests/new

[worthy belfry]

we tried but we cannot open an ticket

[nimble pier]

Why is that? :)

[worthy belfry]

ah ok that link worked thanks a lot