Did you change the support on the website?

[severe pond]

i can only acces this website and cant find the chat on the bottom right anymore .. wich is bad bc i cant read the answer now

it only tells me to make a Ticket where is the AI chat?

[edgy dagger]

I have the same question and want to know where the human chat room window went

[severe pond]

y its gone since today right?

y i was awaiting an answer that i probably got and now i cant see it

[edgy dagger]

I was just using it to chat with customer support, but after restarting my device, it disappeared.

[paper timber]

Our systems were swapped to using Zendesk for support! Any past chats you guys had can still be replied to via your email, alternatively you can create a fresh ticket and we can go reference the old support query 🙂

[soft totem]

Hello, and thank you for reaching out! I’m Matt, the Customer Support Manager here at BisectHosting 👋

Yesterday, we launched our new support system, which now focuses primarily on ticket-based support. While it may feel a bit different from the chat widget you’re used to, our response time goals haven’t changed, and you’ll continue to receive the same fast, 24/7 support you’ve come to expect!

[hexed sierra]

Guys just click on "my tickets" at the top right, and then "new request" on the next screen.

[severe pond]

yes but i had a running request already xd

[severe pond]

y i already sayd in the ticket itd be nice if you could note that on the Website that its new 🙂

[soft totem]

That's something we're hoping to push out soon in an email/blog/panel post. I apologize that we didn't have that out there today but we definitely want to make sure we don't leave folks in the dark on how to use the new system.