#Setup Issue after payment

9 messages · Page 1 of 1 (latest)

spiral cobalt
#

i just bought a preloaded BMC4 mc server and during the setup process it says "your server will be ready soon, please try refreshing in a few minutes." after 30 mins it says to try again later. what could be going on?

toxic kelp
#

Hi! Unfortunately this is most likely related to the current AWS outage as it seems to be affecting our installer, I'm very sorry about that. Once the outage has been resolved you should be able to restart the installation, or reach out to us in a Support chat and we'll get that fixed up for you!

atomic stirrup
#

Hi Zach, could you DM me the email you used to set up your account? I'll take a look for you.

spiral cobalt
#

@atomic stirrup sent!

atomic stirrup
#

Thanks. So yea, currently the installs are broken while AWS servers are down.

Until Amazon fixes their services, it's unfortunately out of our hands.

#

I'll see if I'm able to try manually putting the modpack on for you.

spiral cobalt
atomic stirrup
#

I've been unable to do this for you so far unfortunately. It looks like AWS has rolled out a fix so things should start coming back up soon hopefully!

#

Managed to get it installed for you! Let me know if there is any issues with it starting up.