#Farming Simulator 25 "starting"

36 messages · Page 1 of 1 (latest)

hidden flame
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So earlier today i got error and it disconected me from the server. Since restart server is in "starting" phase. It has been 5 hours and nothing happened. I cannot click "stop" nor "restart" and not "reinstall". Does anyone know what is happenning? I dont want to lose my savegame since i dont have access to download it.

sonic ruin
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!ticket if it's been 5 hours a ticket is long overdue as the team might need to poke it with a stick to make it behave again, they can also access your save to recover if need be

long yarrowBOT
hidden flame
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And when can they do that?

sonic ruin
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they're available 24/7 and the response time depends on the ticket load but generally around 5min

hidden flame
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I contacted support on site and after 2 hours nothing happened

sonic ruin
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check your mail for a reply incase you had the page closed

hidden flame
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They just said i need to wait and i have been waiting for hours and nothing happened.. I am getting little impatient since I dont want to lose savegame and i want to play

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its been like that for hours

timid hamlet
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If their advice doesn't work, they'll need to be told, so they can look into it further

hidden flame
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Yeah they just say "at this time there is no update"

hidden flame
timid hamlet
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When was the last reply?

hidden flame
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6min ago

timid hamlet
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Sounds like they're looking into the issue then, sometimes issues have to be put through to the level 2 support and they aren't on shift 24/7 or are still working on other issues.

hidden flame
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They have been working on other issues for more than 2 hours and they dont have 5 min to "poke it with a stick to make it behave again"?

timid hamlet
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I'm not sure what you mean? If something can be resolved by 'poking it with a stick', support staff would. Seems like your issue currently requires more than that to fix it.

hidden flame
timid hamlet
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I see. I've asked staff if there's a more detailed update they can give, so they might send another reply in the ticket.

hidden flame
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Which ticket?

timid hamlet
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You contacted staff on the website through the chat, yes?

hidden flame
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Yes i did

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I am texting with third guy atm

timid hamlet
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well, there you go, thats your support ticket

hidden flame
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Yeah the one that has been ongoing for 3 hours

real bane
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Our devs are looking into this to see whats going on, though until a fix is out best bet is just patience as Docker pulls it. I do apologize for the delays though

hidden flame
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Are you talking about this download or update or whatever? So first half downloaded in 10 min but the other one didnt in 3 hours?

real bane
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Yup! Our devs just pushed a fix which should make sure it goes through all the way, but it'll take about an hour to hit every machine

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Would rec watchin a movie or somethin, should be situated by the time you're done with it!

real bane
hidden flame
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Alright.. I really hope this works.. Thank you and sorry for my impatience. If this still doesn’t work I will come back here.

real bane
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No worries at all! A long wait understandably will throw some red flags to you haha