#Farming Simulator 25 "starting"
36 messages · Page 1 of 1 (latest)
!ticket if it's been 5 hours a ticket is long overdue as the team might need to poke it with a stick to make it behave again, they can also access your save to recover if need be
Need assistance? Our support team is here for you 24/7/365! You can easily open a chat by clicking this link 🥰
https://bisecthosting.com/support
And when can they do that?
they're available 24/7 and the response time depends on the ticket load but generally around 5min
I contacted support on site and after 2 hours nothing happened
check your mail for a reply incase you had the page closed
They just said i need to wait and i have been waiting for hours and nothing happened.. I am getting little impatient since I dont want to lose savegame and i want to play
its been like that for hours
Have you responded since to tell them nothing happened after waiting?
If their advice doesn't work, they'll need to be told, so they can look into it further
Yeah they just say "at this time there is no update"
If "waiting" counts as their advice then no. It didn't work.
When was the last reply?
6min ago
Sounds like they're looking into the issue then, sometimes issues have to be put through to the level 2 support and they aren't on shift 24/7 or are still working on other issues.
They have been working on other issues for more than 2 hours and they dont have 5 min to "poke it with a stick to make it behave again"?
I'm not sure what you mean? If something can be resolved by 'poking it with a stick', support staff would. Seems like your issue currently requires more than that to fix it.
i was quoting your fellow mod friend
I see. I've asked staff if there's a more detailed update they can give, so they might send another reply in the ticket.
Which ticket?
You contacted staff on the website through the chat, yes?
well, there you go, thats your support ticket
This is from the image for the new update still being downloaded - nothing its doing will affect your save data as thats a seperate part of how the server runs. As of now, its a known issue some machines are taking a long time to get the latest build fully downloaded; but it will finish in time
Our devs are looking into this to see whats going on, though until a fix is out best bet is just patience as Docker pulls it. I do apologize for the delays though
Are you talking about this download or update or whatever? So first half downloaded in 10 min but the other one didnt in 3 hours?
Yup! Our devs just pushed a fix which should make sure it goes through all the way, but it'll take about an hour to hit every machine
Would rec watchin a movie or somethin, should be situated by the time you're done with it!
and technically not (on the 1/2 downloaded in 10min; the other didnt in 3 hours) ~ Essentially the download was taking so long the panel went well.. this must be broken, clearly and decided to restart itself incorrectly
Alright.. I really hope this works.. Thank you and sorry for my impatience. If this still doesn’t work I will come back here.
No worries at all! A long wait understandably will throw some red flags to you haha