Hey @craggy parrot! Could I have you generate a support link so that I can have a look at the panel? 🙂 I'll include steps for this here: https://www.bisecthosting.com/clients/index.php?rp=/knowledgebase/2274
#Help
sacred cradle
craggy parrot
Hey <@754256228204675092>! Could I have you generate a support link so that I ca...
did that and now what do i do?
sacred cradle
Send it here please 🙂
teal hill
@sacred cradle Bot caught their link. Here you go 🙂
craggy parrot
oh
sacred cradle
Thanks, taking a look now. 🙂
craggy parrot
thanks
sacred cradle
It looks like you have a few instances to pick from in the instance manager. You may be able to get the files back as I see another Vanilla instance. Could I try swapping it to that instance?
craggy parrot
sure
sacred cradle
I've got it swapped to the other vanilla instance and the server is restarting. Could you log in and check that this is the world you were looking for?
craggy parrot
yes
craggy parrot
I've got it swapped to the other vanilla instance and the server is restarting. ...
the world had some houses and i was in a underground base
idk if thats usefull
sacred cradle
hmm, unfortunately I only see the one world on this instance. If you'd like, I can try swapping your server to the Forge instance?
craggy parrot
ok sure
have you found a world with builds?
and can you find the backup i did? sorry for being annoying
sacred cradle
The server is swapped to the Forge instance. Unfortunately I did not see any backups on the panel.
craggy parrot
and the others?
sacred cradle
Others?
craggy parrot
Others Jars
sacred cradle
Sorry, i'm not following. There were two vanilla instances, and one Forge instance. I've swapped through the vanilla instances and you said the world was not there. I've just swapped to the Forge instance. Could you check if the world is there?
craggy parrot
i dont have the world i lost everything
all the builds all the items and the backup
i log in a world that is not the one that i had
sacred cradle
Right, that's why we were checking the instances to see if somehow that's where the files are, since the 3 instances were all created today.
craggy parrot
But idk what world are the files, i think i swaped my world to the fabric
my world was created like 1 month ago
not today
sacred cradle
Could I have you create a ticket with us in support? We may need to get this to our system specialists.
craggy parrot
ok
sacred cradle
Thanks much! 🙂 Will chat with you there.
craggy parrot
how do i do that
sacred cradle
craggy parrot
ok
sacred cradle
You can create a conversation, just make sure you're logged into your account. 🙂
craggy parrot
You can create a conversation, just make sure you're logged into your account. �...
can i do that tomorow or will i lose it? because i got baned for misclicking a few times
sacred cradle
The timeout should only be a few minutes,but you're welcome to contact us whenever you have time! 🙂
craggy parrot
oh ok
sacred cradle
I was able to find a backup from 1 day ago that is currently restoring on your server.
Just in case you don't have time to chat today. 🙂
craggy parrot
REALY? thanks
sacred cradle
Sure thing! Was hoping to find the files from before the backup, but I think this will have to do. If there's anything else we can help with, please let us know. 🙂
craggy parrot
tnx
sacred cradle
Anytime!