Hello, our server keeps on having major lag spikes and I am unable to submit a Support ticket. Is there an employee that can help out?
#Server lagging very frequently
blissful galleon
glossy plume
Hello, our server keeps on having major lag spikes and I am unable to submit a S...
employees do not help out here as we cannot verify ownership of a server here
could you please explain why you can't submit a ticket?
blissful galleon
When i click Support > Contact Support, it leads my to a "Text Chat" and it only allows me to message a specific employee, there is no chatbot.etc
glossy plume
bisect does not work with bots. That's not proper support
the chat box is the ticket system
just type a message which will go to whatever employee is on shift at that time and they will answer
it will not go to any specific employee unless someone sends it specifically to them
blissful galleon
I see, it only prompts me to message employees unless im mistaken. Am I allowed to put a snip in here?
glossy plume
snip?
blissful galleon
picture
glossy plume
if you're not allowed it will tell you
blissful galleon
glossy plume
that's just the name of the employee who last responded
if you send a new reply and they're not there anymore, it'll go to the next available agent
blissful galleon
Ah i understand, so the "Active 3d ago" next to the name isn't anything important?
glossy plume
no
whilst we also recommend to keep it as a single message, if it's been a very long time without any reply, giving a single message asking for an update can sometimes actually help
as it could end up in an inbox of a specific person and they aren't on shift anymore, sending a reply will kick it back to the normal inbox
blissful galleon
im a little slow sometimes, and I just want to verify
glossy plume
just keep in mind it's easter holiday and they have less staff. So responses are a bit slower than usual
blissful galleon
This message I sent should've been sent to the group?
Oh yeah I forgot about that!
glossy plume
how long ago did you send that?
blissful galleon
about 45 minutes ago
glossy plume
I'll ask if that's how it's supposed to be
blissful galleon
thank you!
glossy plume
AFAIK it would've been closed by now and prompt you to make a new chat, so i'm slightly in doubt of what's going on there
blissful galleon
strange, i saw they just changed the system so maybe i just got stuck haha
slow parcelBOT
Spark
How to provide a Spark sampler.
- Stop your server.
- Download Spark: https://modrinth.com/mod/spark/versions
- Upload the mod to your server:
Filemanager > mods (for modded servers)
or Filemanager > plugins (for plugin based servers)
(Just drag & drop the file) - Start the server.
- Use the command /spark profiler --only-ticks-over 70
- Wait 10-15 minutes.
- Use the command /spark profiler stop
- Copy the link it generates and paste it here.
blissful galleon
I'll do that first thing tomorrow, i got to head off but thank you for the help today!
glossy plume
yeah they confirmed it's fine if you send a reply like that so it'll end up with support. Once you got that profile ready from spark send it to the chat
just make sure to run the profiler as your server is encoutering lag. It needs to actually record the issue
blissful galleon
Will do! Thank you again for the help!
late kindle
Heads up, they are a little short staffed with today with the holiday. Reply times on the support messages are a little longer than normal. If you've got a message in, they'll get to it ASAP 🙂
blissful galleon
Thank you! Have a good Easter
glossy plume
just keep in mind it's easter holiday and they have less staff. So responses are...
@late kindle :p