#My friend keeps disconnecting from my vintage story server

9 messages · Page 1 of 1 (latest)

pearl latch
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I pay for a vintage story server and one of my friends keeps disconnecting almost immediately after joining the server. I have four other friends in this server who are connecting just fine and I am pretty sure that it’s on his side, but I don’t know what the issue is specifically.

sage cave
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Heya @pearl latch! Sorry to hear that your friend is encountering this issue. Has your friend had a chance to power cycle their modem and router, then restart their PC?

pearl latch
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yes they said that they've reset there router several times at this point

sage cave
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Does your friend get any error messages when they attempt to connect to the server?

pearl latch
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no, he connects into the server then loads in we see the "say hi" message tellling us hes in the server. then he disconnects seconds later

sage cave
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Could I have you send us a message via support? I'd like to take a look at the panel to see if there are any underlying issues. Please feel free to ask for me directly so that we can get the issue expedited. 🙂 Definitely want to get things up and running for your group ASAP!

pearl latch
sage cave
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Awesome. Looking forward to chatting with you soon! Thank you. 🙂