Shutdown

[elfin dome]

My server isnt shutting down even after trying to kill it

[somber current]

Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.

[midnight cliff]

!support ⬇️ If it isn't responding to a Kill request, staff will get someone to look at it and see what's up.

[somber current]

Need help? 👀 You can open a chat anytime right here: https://www.bisecthosting.com/clients/submitticket.php

We'll be happy to assist you! 🥰

[tawdry orbit]

Same thing for me.

Been waiting for support to contact me for over 20mins.

The latest.log for me is outdated. Nothing past 2 hours ago.

So idk.

[rocky ledge]

support times last night where 1-2h not sure about now

[midnight cliff]

They have a bunch of support staff in training to get the response times down again.

[tawdry orbit]

I miss the old ticket system. The live chat window this is eh.

I think it might be an actual server issue. Like my server's in NJ, US if I recall correctly.

This is all I got to work off of:```
[Panel]: Server marked as offline...
[Panel]: Error Event [4cecf92f-c45c-4568-b6f6-e3cff20dbec6]: another power action is currently being processed for this server, please try again later

[misty prawn]

Just to throw some info out here, while staff adjusting to the new support system accounts for some of the longer replies, a majority of the issue has been understaffing right now.

As Ceridwen already mentioned, they intend to bring the reply times back down once they get the new support staffed all trained up.

As for your error, this is something you'll need to wait for the support staff to help with if it doesn't clear up on its own.

[tawdry orbit]

16h later and I still can't turn on the server.

[tawdry orbit]

!support ⬇️