#:BH: ModPack & Server Help

46 messages · Page 1 of 1 (latest)

frosty python
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!ticket staff get paid to assist you

midnight tangleBOT
neat rose
frosty python
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What is the error you are seeing

neat rose
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errant sluice
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:BH: ModPack & Server Help

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Removed the message because you're asking for nothing but trouble like that friend

neat rose
errant sluice
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99% of people that are going to be messaging you when you say something like that are going to be trying to scam you, not help you.

neat rose
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errant sluice
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!logs

midnight tangleBOT
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Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.
(Do not send over any logs ending in .gz or we will not be able to assist you)

If your server is in a crash state (the server stops itself), please also attach a crash report, which can be found at the following path:

1. Open your server's File Manager
2. Navigate inside the 'crash-reports' Folder
3. Select the latest crash report by date/time and send it over Discord to this channel.

These files are required for debugging so, please send them over before requesting further assistance. No assistance can be provided without the files. If you have any questions about how to find these files, please take a look here: https://www.bisecthosting.com/clients/index.php?rp=/knowledgebase/136/How-to-find-and-view-Minecraft-server-logs-and-crash-reports.html

errant sluice
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Or like Jay said, you are literally paying BH staff to help you, so you can also ask for help in a ticket!

neat rose
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errant sluice
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Security reasons? How so?

forest canopy
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Security reasons.... You aren't the person paying for the service are you?

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If you aren't the person that has the service on their account then of course support won't help---you have no right to the server.

neat rose
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forest canopy
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Bisect wouldn't prevent support for "security reasons".
You would log in to your account, pick the server as the service needing the support, then you 'chat' the ticket up.

neat rose
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errant sluice
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Yeah that specific part isn't part of support

neat rose
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errant sluice
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But if you send the logs we can point you in the direction of what youre looking for with conflicts

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So you can fix it up yourself

neat rose
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errant sluice
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Which is against our server rules - and like i said asking for more trouble than its going to solve :)

neat rose
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neat rose
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One message removed from a suspended account.