Friend is having trouble joining | BisectHosting.com | Page 1

oak marsh Jan 30, 2025, 9:06 PM

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i have a friend who isn't from where i am and is having trouble joining. any ideas?

pliant night Jan 30, 2025, 9:21 PM

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Does he have the same modpack? same version? is he entering in the correct IP?

cerulean thistle Jan 30, 2025, 9:23 PM

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!moreinfo

mild narwhalBOT Jan 30, 2025, 9:23 PM

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Due to the nature of servers, this can happen due to dozens of reasons. When asking for assistance in Discord, it's best to provide as many details as possible—providing information such as what is running on your server, errors in the console, logs, any recent changes, etc.

If you are not familiar with any of that, it's then best to create a support ticket. Once you create a support ticket, our staff will be able to take a look at your server and see what's going on. You can create a support ticket at any time at https://bisecthosting.com/support

cerulean thistle Jan 30, 2025, 9:24 PM

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We need more info on what you mean

oak marsh Jan 30, 2025, 9:30 PM

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they have the same everything

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they got in once, but they can't get in again

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they just can't connect and i don't know why. it worked once but it won't work again

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running mc eternal, and my other friend got in just fine

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if you need logs tell me how to get those and i will

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tell me the info you need and i'll provide

pliant night Jan 30, 2025, 9:44 PM

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!llogs send over the servers logs, make sure he has attempted to join before sending them

mild narwhalBOT Jan 30, 2025, 9:44 PM

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Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.

oak marsh Jan 30, 2025, 9:45 PM

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they're offline right now

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so should i wait to try tomorrow when they try to get on?

pliant night Jan 30, 2025, 9:47 PM

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You can send the current ones now, but if it doesn't show that they attempted to join then we will have to wait until they get back on

oak marsh Jan 30, 2025, 9:48 PM

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how do i find the server's file manager?

pliant night Jan 30, 2025, 9:49 PM

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its the servers file tab

oak marsh Jan 30, 2025, 9:52 PM

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📎 2025-01-30-4.log.gz

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think this is it

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their name is FlareBolt

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i can send an older log if needed

pliant night Jan 30, 2025, 9:53 PM

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Can you send that over as a text file plz

oak marsh Jan 30, 2025, 9:56 PM

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how do i do that?

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i'm sorry, i'm new to hosting a server

pliant night Jan 30, 2025, 9:57 PM

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On those logs we need the last one, the latest.log

oak marsh Jan 30, 2025, 9:58 PM

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how do i send that as a text file?

pliant night Jan 30, 2025, 10:01 PM

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Easy way, download it, open the zip file and send the log in there

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if its a log.gz rename and delete the .gz

oak marsh Jan 30, 2025, 10:04 PM

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📎 latest.log

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i might have done that wrong?

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opened it in notepad

pliant night Jan 30, 2025, 10:05 PM

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Thats correct

oak marsh Jan 30, 2025, 10:05 PM

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alright good

pliant night Jan 30, 2025, 10:07 PM

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It shows he did attempt to join in the log, what launcher is he using?

oak marsh Jan 30, 2025, 10:08 PM

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they're using an illigetimate copy

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is that why?

pliant night Jan 30, 2025, 10:08 PM

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tl?

fervent flame Jan 30, 2025, 10:08 PM

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oak marsh they're using an illigetimate copy

!cracked

#Friend is having trouble joining