#Server page says server is online, but in minecraft luncher its visible as offline
1 messages · Page 1 of 1 (latest)
!moreinfo
Due to the nature of servers, this can happen due to dozens of reasons. When asking for assistance in Discord, it's best to provide as many details as possible—providing information such as what is running on your server, errors in the console, logs, any recent changes, etc.
If you are not familiar with any of that, it's then best to create a support ticket. Once you create a support ticket, our staff will be able to take a look at your server and see what's going on. You can create a support ticket at any time at https://bisecthosting.com/support
Sounds like you've got the wrong address somehow or a networking issue.
!ticket staff may be your best bet.
For 24/7/365 official support, please create a ticket at https://bisecthosting.com/support
Average response time: 15 minutes
We checked ip several times
And 4 people tried to join
Everybody has same problem
So its not network problem
I can tell that when the server was starting
I was refreshing server list in launcher
And server was online for few seconds
If the address is right, that is kind of the definition of a network problem.
But not from our side
I didn't say from your side. 🙂
So u cant help me here yes?
If the problem is at Bisect, ticket staff would have to help you anyway.
They'll likely ask for an MTR to see where along the route it may be failing.
!mtr ⬇️
How to provide an MTR:
- Download the following MTR software: https://bisecthosting.com/clients/downloads/WinMTR.exe
- Where it says 'Host' type in your server's IP (without the port)
- Click the 'Start' button
- Wait for the very first number under the 'Sent' column to reach at least 500
- Click Stop
- Click the 'Copy Text to Clipboard' button and paste the results into a Pastebin (http://pastebin.com/) and provide us with the link.
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
okey i will try to create ticket and seek for help there
even when im trying to make vanilla server problem is still there