Auth Server (Yggdrasil) timeout getting public keys | BisectHosting.com | Page 1

thorny storm Jan 5, 2025, 6:57 PM

#

Hello! I'm unable to connect to my server and it gives me the authentication error. I understand that it's handled on Mojang's end. (I've dealt with this since BETA). But for whatever reason it's only my server. I'm able to connect to everything else. I've tried clearing account cache, restarting, using a second Minecraft account, etc. Saw the post with the Dallas thing and was wondering if it had any correlation?

lavish terrace Jan 5, 2025, 6:58 PM

#

Correlation, yeah - any issue over the last 2 days has correlation.

But you know what they say - everyone who confuses correlation with causation dies.

#

So the auth situation is a network of the client saying "this server generated my auth token" and the game server saying "this server verifies auth tokens for me" and often it's not the same server.

#

Restarting the server, it reaches out and gets assigned to a new auth server for validation.

#

Restarting your launcher (usually) or logging out and back in (always) will get a fresh connection to an auth server to get that token.

#

Can you restart your server to clean out any cruft from the log, then try to connect and grab a log so we can see if there's any info there?

#

!llogs ⬇️

wooden templeBOT Jan 5, 2025, 7:02 PM

#

Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:

1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.

thorny storm Jan 5, 2025, 7:02 PM

#

Gotcha, yeah I've tried the restarting of both the server and my launcher. I didn't notice anything server log out of the ordinary. The only errors I'm getting are the ones when i attemp to join "Authentication servers are down. Please try again later, sorry!
[13:58:38 ERROR]: Couldn't verify username because servers are unavailable"

lavish terrace Jan 5, 2025, 7:03 PM

#

Let's grab that log anyway. 🙂

#

Sometimes there's a little clue right above or below that. Sometimes.

thorny storm Jan 5, 2025, 7:03 PM

#

Sounds good.. give me a minute I'll grab it.

#

I'm definitely not of the keen-eyed.. just saw this:

#

📎 message.txt

lavish terrace Jan 5, 2025, 7:07 PM

#

Yeah, I also get timed out trying to ping it from my home PC.

#

That server be havin' issues.

#

It does work in the browser, though.

thorny storm Jan 5, 2025, 7:08 PM

#

Yeah odd. Do you know of a solution? Or just gotta wait it out.

gusty lodge Jan 5, 2025, 7:09 PM

#

I am also following this situation. My buddies and I are also having this same problem.

lavish terrace Jan 5, 2025, 7:09 PM

#

I'd wait it out a little bit. If it still isn't working in, say, 30 minutes, then a ticket might not be a horrid idea.

(This is the server getting the timeout in the log snippet, right?)

#

Those chiming in "same", can you include what datacenter your server's in, and what home ISP you use (if it isn't so small as to dox you, of course.)

thorny storm Jan 5, 2025, 7:10 PM

#

Gotcha, I know Yggdrasil is a mojang auth server, but no where does it seem to be "down" per se outside of DownDetector having higher than average replies

sharp mantle Jan 5, 2025, 7:10 PM

#

new jersey home ISP google fiber

somber hare Jan 5, 2025, 7:11 PM

#

Im on Jersey servers and have Xfinity

lavish terrace Jan 5, 2025, 7:11 PM

#

Also, if you can get a response hitting https://api.minecraftservices.com/publickeys in your browser, might not be a horrible bit of data.

thorny storm Jan 5, 2025, 7:11 PM

#

Dallas and I have COX

#

I get a response on it.

gusty lodge Jan 5, 2025, 7:12 PM

#

Jersey and breezeline

lavish terrace Jan 5, 2025, 7:12 PM

#

Auth Server (Yggdrasil) timeout getting public keys

sharp mantle Jan 5, 2025, 7:12 PM

#

We also get a response

somber hare Jan 5, 2025, 7:12 PM

#

I put in a ticket for this exact issue and got a instant response from support saying it was out of their control

lavish terrace Jan 5, 2025, 7:12 PM

#

Because 99% of the time it's a problem at Microsoft.

#

And they're swamped with the Dallas outage, so playing the odds and kicking the can on it helps them focus on things that are definitely issues.

haughty agate Jan 5, 2025, 7:13 PM

#

Yeah (no hate on support) but I also submitted and got that same response (I'm on the same server as WINK)

thorny storm Jan 5, 2025, 7:14 PM

#

I haven't submitted one yet, but seems like you guys got it covered. Please reply in this if your guys server comes back up or you find a fix! Thanks 🙂

somber hare Jan 5, 2025, 7:15 PM

#

just went thru my logs and am also seeing the Yggdrasil timeout

lavish terrace Jan 5, 2025, 7:17 PM

#

Since we've got multiple datapoints here, I dropped this thread on the back channel for someone to take a look at between Dallas craziness.

thorny storm Jan 5, 2025, 7:17 PM

#

I wish I could react to you!

#

insert thx react here

somber hare Jan 5, 2025, 7:17 PM

#

thorny storm *insert thx react here*

ditto haha

sharp mantle Jan 5, 2025, 7:18 PM

#

lavish terrace Since we've got multiple datapoints here, I dropped this thread on the back chan...

thank you!

grand whale Jan 5, 2025, 7:37 PM

#

was anybody able to fix this

#

or is it a waiting game

somber hare Jan 5, 2025, 7:38 PM

#

widespread issue the fix is wait

grand whale Jan 5, 2025, 7:38 PM

#

ok

#

damn that sucks

somber hare Jan 5, 2025, 7:38 PM

#

yeah not great but out of these guys control it seems

thorny storm Jan 5, 2025, 7:40 PM

#

Not yet, but I am noticing a few things. I have a few plugins that connect to the outside and none are currently connecting. Errors being check firewall, check internet connection, etc.


[13:33:03] [Craft Scheduler Thread - 21 - FastAsyncVoxelSniper/ERROR]: [com.thevoxelbox.voxelsniper.VoxelSniperPlugin] Unable to connect to api.curseforge.com to check for updates. Improper firewall configuration?

[13:33:18] [Craft Scheduler Thread - 13 - Oraxen/WARN]: org.apache.http.conn.ConnectTimeoutException: Connect to atlas.oraxen.com:443 [atlas.oraxen.com/5.135.152.216] failed: Connection timed out```

#

Just a few examples. Makes it seem like it's not just the auth servers.

lavish terrace Jan 5, 2025, 7:42 PM

#

thorny storm Not yet, but I am noticing a few things. I have a few plugins that connect to th...

Datacenter?

thorny storm Jan 5, 2025, 7:43 PM

#

Dallas

#

:laugh:

#

damn

somber hare Jan 5, 2025, 7:44 PM

#

seems like multiple issues stacked with yours lol

thorny storm Jan 5, 2025, 7:44 PM

#

Unfortunate lol

somber hare Jan 5, 2025, 7:44 PM

#

im not getting anything like that in my logs

thorny storm Jan 5, 2025, 7:45 PM

#

Do you have similar plugins?

somber hare Jan 5, 2025, 7:46 PM

#

no but my buddy is checking his right now he has multiple plugins on his

lavish terrace Jan 5, 2025, 7:48 PM

#

I've got staff taking a look at this. Thanks for the extra hard data, Zor!

sharp mantle Jan 5, 2025, 7:50 PM

#

ours is back up and running

gusty lodge Jan 5, 2025, 7:50 PM

#

i restarted my server just to test it out and mine is working

somber hare Jan 5, 2025, 7:51 PM

#

same i am aslo back in

thorny storm Jan 5, 2025, 7:56 PM

#

Seems like I'm up as well! Thanks all!

modest jetty Jan 6, 2025, 12:00 AM

#

Are your servers still running well now? I was having the same issue since yesterday but I'm still having the

Authentication servers are down. Please try again later, sorry! [18:58:41] [User Authenticator #1/ERROR]: Couldn't verify username because servers are unavailable

issue still.

rich bronze Jan 6, 2025, 1:13 AM

#

modest jetty Are your servers still running well now? I was having the same issue since yeste...

what location are you hosting from if you dont mind me asking. im still having the same issues in Virginia

#Auth Server (Yggdrasil) timeout getting public keys