Outage in Dallas (Atlanta and Seattle now fixed)

[stuck wyvern]

then whats the issue

[eternal galleon]

Setting up your own datacenter in every single location and running it yourself is way more expensive than doing it this way

[brisk minnow]

Does this apply to VPS as well? I had just setup something right before the outage, they would probably be gone then. Unlucky I guess :/

[plush ridge]

Backup engineer here! 😄

[eternal galleon]

Moving thousands of servers over somewhere else isn't exactly a 3 minute job....

[plush ridge]

So the backups are tied to your server - which has an ID, pointing it at the datacenter, device, etc.

[gritty hatch]

^

[urban dove]

Fair, but as a company whose sole buisness model relies on this its just surprising they don't have their own.

[eternal galleon]

They own the hardware, just not the datacenter.

[plush ridge]

For security reasons, you can't just restore that backup to a different server. Support can do it manually, but they've not had a reason to do bulk, automatic backup redirection before.

[stuck wyvern]

dont they have a warehouse though

[urban dove]

Can you explain that?

[surreal storm]

This has been the thing that I've been wondering! That clears it up.

[plush ridge]

Most companys who aren't ISPs or network hardware providers don't own their own datacenter.

They rent rack space with a company who does that as their primary business.

[stuck wyvern]

so if i asked for you to change me to buffalo with my most recent back up im allowed to do that

[eternal galleon]

No, they currently cannot do that.

Unless you can provide the file yourself.

[plush ridge]

If you have a copy, yes.

If you want Bisect to restore their backup, they're working on tooling to redirect that restore.

[urban dove]

So in other words they own the equipment, but don't have access to it because they store it in a building managed and owned by another company?

[plush ridge]

A LOT of smaller companies don't do their own warehousing of goods either - they use a logistics company that rents out pallet shelving space and fills orders for them. You probably know the biggest providing that logistics service - Amazon.

[urban dove]

I'm just clarifying the situation because I'm unfamiliar with the process.

[stuck wyvern]

you are both contradicting what im trying to say. @plush ridge your saying that I need my own backup in order ot trasnfer the files, but @eternal galleon said that you guys keep your own personalized backups through bisect. So are the backups that you have connected to qudranet or not?

[eternal galleon]

We are not, you just aren't understanding what we said.

[quaint heart]

dawgs, its times like these when we need to watch squid games season 2

[plush ridge]

No, we aren't.

If you want to transfer now, you have to have your own backup.

Bisect is working on a tool to help with bulk transferring their backups to a different system from whence they came.

[eternal galleon]

^If you want to move over your server right now you need your own backup.
Bisect is not manually pulling backups and transfering people over, because they are doing that when the big overhaul happens. When that DOES happen, they will use their own off site stored backups.

[stuck wyvern]

so you do have the backups but your waiting to do a full transfer rather than just dragging the folders to a new service 😆

[plush ridge]

Like, when you sign back up after a couple month break and ask for your last backup to be restored, someone in support has to go in, grab the files from the old server's backup, and hand-cart them over the network to your new server.

For three full datacenters worth of customers, this isn't tenable - they need to automate. But they've not had to do this at scale before, so those tools aren't ready for this.

[snow cedar]

Why i hate data centres 😂

[stuck wyvern]

chat gpt the code fr

[plush ridge]

I've seen ChatGPT code. 🤮

Not trustworthy for anything important without almost as much review time as it would take to write it in the first place.

[gritty hatch]

Ai wont sovle everything correctly

[plush ridge]

It still likes to use "libraries" that don't really exist.

[gritty hatch]

sounds about right lol

[timid monolith]

I feel stressed the only budget server I can host is not working. Like any ping that is 200+ ain’t it

[stuck wyvern]

but anyways, do they know how much longer estimate its going to take to get the code finished? I feel like if they know they are going to be finished and people request to be put onto a different server location that would be possble by the end of the day, assuming they have a big coding team that is able to do that at a decent pace.

[timid monolith]

Is this a joke :c

[scarlet nova]

sorry i had a professor farnsworth moment

[gritty hatch]

lol

[eternal galleon]

If they have an ETA they will post an update.

[manic thicket]

When bisect is finished programing their tool for mass backup transfers, is a ticket gonna need to be made for the people wanting to transfer or is this something that will automatically be done when the time comes?

[stuck wyvern]

but tbh you would think a big server host would have stuff like this already finished just to be safe. Hopefully after this none if this will ever happen

[eternal galleon]

Automatically.

[mild thorn]

Zombie apocalypse has begun

[mossy scarab]

It hasnt been needed before, its a "oh we should have had this specific tool ready, that we never anticipated needing before now" kinda deal

[plush ridge]

You'd think a big datacenter provider wouldn't just have an outage and go incommunicado with 0 warning or notice.

[gritty hatch]

^

[stuck wyvern]

yes I understand that but you always have to be ready for everything. Thats why you have automatic backups

[eternal galleon]

Also, its easy to say after the fact 'Well its obvious that this could have maybe happened some day in the future and they should've prepared!!' but that's just...not how things work in reality. You cannot prepare for every single situation and often something needs to happen for system of prevention to be put in place. Which is what this is.

[stuck wyvern]

well yes but this is like the major thing that affects every single user on those servers. You would think that over the past 5 years surely someone has though about one day we might need to do a transfer of files

Im not trying to fight you im just saying

[gritty hatch]

rules and preparations cant happen until the problem happens once

[timid monolith]

All people can do is learn and grow and keep moving forward..

[eternal galleon]

I understand, I'm just saying you've been making that point a lot since we started this thread and it isn't working to a solution just people arguing back and forth so i think its fair to just put it to rest.

[young basin]

Not the news I was looking forward to waking up to. What is disgraceful company Quadranet is, I hope they meet their faith their company deserves. I certianly wouldn't want to be the person from Bisect that has to fly to their Dallas location, not too sure I'd be able to keep my cool 😆 . It's unfortunate a good company like Bisect has to take the hit for the incompetence and unprofessionalism of another company.

[mossy scarab]

I have a perfect example of why thats impossible...
I managed to backspace a digit in a customer ID once, by shift + ctrl + backspace when said digit was selected.
Backspace was disabled in the system, but not THAT specific combo situation.
Essentially crashing a customers database, cuz we couldnt add numbers to the CID before we went into backend to fix it..

Its near impossible to imagine such kinda bad situations without "planning to do it" you know

[eternal galleon]

In 10 minutes somebody else will come in and ALSO go 'why didnt they prepare for this!!' and its not getting anyone anywhere lol

[stuck wyvern]

ctrl z

[mossy scarab]

Not possible in a locked system like that, where that is disabled.
Thats the issue. A fix for an accident can sometimes cause an issue for another fix

[stuck wyvern]

im obviously trolling. Im just honestly thinking about building my own home server so these issues dont happen

[sullen ledge]

Wonder if any other hosting services were affected by Quadranet. This situation is wild. I’m in IT and I cannot imagine not communicating with a customer/client after a critical issue like this.

[silent terrace]

To the staff team, just got to say you guys are awesome with how you are trying to deal with this all.

[mossy scarab]

Yes there are from what I can see

[faint spoke]

Home servers have different issues... a good DDoS, and you lose all internet connectivity in your house. Netflix, Smart thermostats, internet, ring cameras, etc, etc.

[sullen ledge]

That’s extremely unfortunate. It’s obvious but they really should have handled this more professionally by immediately responding to those affected.

[stuck wyvern]

just dont get ddos

[plush ridge]

This would get off-topic, but that's just trading issues.

Now you need to worry about your own home internet, what someone could access if they find your server, whether or not it's against your ISP's ToS and if they'd boot you if they found out, battery backups, a second ISP for redundancy...

[mossy scarab]

I'd say that fits more into its on thread or #💾tech-and-games :p

I hope you're kidding 😅 cuz if not, I'll direct you to #1324875512052449382 message and down

[silent terrace]

why are you trolling again?

[gritty hatch]

^

[sullen ledge]

Not to juxtapose, but seriously good job and best of luck to the staff at Bisect. Sucks this happened over the weekend but I appreciate the transparency on your end.

[signal crypt]

has there been any update?

[gritty hatch]

no update yet

[mossy scarab]

Work is being done in the furthest of backend to remedy the situation 🙂 But thats the kinda stuff we arent privy to see details of. But Andrew (one of the ceo's) is traveling to fix it 🙂

[signal crypt]

thats something i suppose

[mossy scarab]

It means they're working the process of fixing things 🙂
Its deeper than a simple "unplug and stick it back in", so the process also takes longer 🙂
Patience is the solution atm

[surreal storm]

Hey BH Staff, do you happen to know when the backup yall have off-site would be from? Like, what's the schedule for when that is moved off site?

[silent terrace]

I read the last part , and all I can think is , " Mortal Combat! "

[snow cedar]

He's going to the data centre himself?

[chilly snow]

Unfortunately, at this time, there are no significant updates regarding the overall situation.

However, our emergency backup system has mobilized, and customers now have the following options:
1. Continue to wait for services to be restored.
2. Request a fresh server spin-up at a different location without your previous data. This is the quickest option if you are okay with starting fresh.
3. Request a server spin-up at a different location with data restored from a backup.

The backup data is at most 24 hours old and newer servers that are less than a day old might not have a backup.

Please note that for options 2 and 3, your IP address will change. Most customers are currently being moved to our Virginia location, where we have the greatest capacity available at this time.

We deeply appreciate your continued patience as we work through this challenging situation. Thank you for your understanding.

[snow cedar]

W Max

[surreal storm]

How difficult would it be to check the date of a backup before committing to a restore? Don't want to waste yalls time if it's too old

[tame gulch]

How do we request to change to Virginia?

[chilly snow]

I would just ask for the backup and you can then decide if you want to keep it or not.

[chilly snow]

Submit a support ticket.

[brisk minnow]

Does the 3 options also apply to VPS servers?

[plush ridge]

FYI, we're doing our best to pin official updates as they roll in from Max (CEO).

[tame gulch]

Do we still have to provide a backup or have you guys finally tooled that? @chilly snow

[urban dove]

Would this work for my server? I noticed at the same time I was checking about why I couldn't log on that my server wasn't automatically creating backups. I'm concerned we lost several days progress since the last time I manually created one.

[plush ridge]

Answered in his post - they have better tooling for one-off, on-demand restores now. And please don't double-ping the guy.

[wheat slate]

If the problem is resolved, my server would be moved with all its data or I would have to start over.?

[plush ridge]

You'd have to ask support staff, since they can look at your specific server to see what they have.

[plush ridge]

If you relocate now, you're accepting the most recent backup or starting fresh - from what Max has said this is a one-way operation.

[urban dove]

And this would be a ticket?

[plush ridge]

Yes.

[wheat slate]

How can I start the relocation process?

[last sleet]

Send in a support ticket.

You can open a ticket here https://www.bisecthosting.com/clients/submitticket.php

[hollow rapids]

This stuff happens way to often

[kind parrot]

Will the ticket move the server or back up the save, I missed a lot

[plush ridge]

#1324875512052449382 message

[wheat slate]

Where would my server be relocated and can I later change the location to a more convenient one?

[kind parrot]

Can I copy the support link and send it to my friend who owns the server

[last sleet]

Yes, as the server owner is the one who needs to make the call.

[last sleet]

Most customers are currently being moved to our Virginia location, where we have the greatest capacity available at this time.

[wheat slate]

Virginia United States? And will I be able to move my server back to Los Angeles once the issue is resolved?

[languid wyvern]

If I were to move to Virginia with a backup, and the server comes up, I can’t move back to the Texas server if it sets me back too far?

[stone briar]

For the most recent backup does it have to be manually downloaded or can the one listed on bisects site be used?

[chilly snow]

Only option 1 and 2 are available for VPS servers as typically backups are the responsibility of the customer for more advanced services.

[chilly snow]

We’ll have backups of all the gaming servers.

[stuck wyvern]

so if i make a ticket i can access the 24 hour save that bisect does correct/

[plush ridge]

LA is not one of the currently affected datacenters.

[chilly snow]

Yes, no ETA but later down the road you’ll be able to move back to LA.

[chilly snow]

The backups in the announcement are our automated emergency backups.

[wheat slate]

Thanks

[languid wyvern]

Move back with the old data if the backup data is too far? Or is this a one way trip? Thank you so much for your help.

[plush ridge]

So you lose 24 hours now, then lose 48 hours to move back later?

I would absolutely treat this as a one way trip.

If you move back later, you'll want to take the active data and move for latency reasons, not the stuff currently behind the outage.

[stuck wyvern]

if we take the loss of 24 hours and the servers go back up will they then be updated and will have everything on it

[hollow rapids]

I've been paying for the boost that makes autosaves just incase something like this happens and shockingly there are no auto backup 🤣 can't even make this up

[languid wyvern]

Thanks, hoping it doesn’t restore the last time I made a backup myself 😅

[surreal storm]

!testservers

[cedar sage]

Budget Locations      Test Server 
=================     ============================
Montreal, Canada      montreal.bisecthosting.com
New Jersey            nj.bisecthosting.com
France                france.bisecthosting.com
Amsterdam             ams.bisecthosting.com
Los Angeles, CA       la.bisecthosting.com

Premium Locations     Test Server 
=================     ============================
Atlanta, GA           atlanta.bisecthosting.com
Chicago, IL           chicago.bisecthosting.com
Dallas, TX            dallas.bisecthosting.com
Buffalo, NY           buffalo.bisecthosting.com
Hillsboro, OR         hillsboro.bisecthosting.com
Vint Hill, VA         vinthill.bisecthosting.com
Miami, FL             miami.bisecthosting.com
Mumbai                mumbai.bisecthosting.com
São Paulo, Brazil     brazil.bisecthosting.com
United Kingdom        uk.bisecthosting.com
Germany               germany.bisecthosting.com
Poland                poland.bisecthosting.com
Seattle, WA           seattle.bisecthosting.com
Sydney, AU            sydney.bisecthosting.com
Singapore             singapore.bisecthosting.com

*Premium service also includes Budget Locations

All servers are for testing connections and reset daily. They should be on the latest version of Minecraft (no plugins or mods).

[plush ridge]

You would have moved on from the backup, so no - do not move now and expect to "merge" later.

[stuck wyvern]

okay

[manic thicket]

So just getting this straight, I can now make a ticket for a request to restore a backup at most 24hours old and transfer to a new location?

[last sleet]

That isn't how the boost/backup manager backups work. It does create immediately accessible backups that are separate from your immediate server access. If you nuke the current file directory of your server, those backups made through the backup manager are still safe and accessible.

Bisect does make complete backups that are located offsite. Those are not as easily accessible on the fly. See the above pinned messages. At the latest, the offsite backup is 24 hours old.

[cloud narwhal]

I can't connect to my instance, I think I'm in Atlanta

[mossy scarab]

If so, they are working on fixing it essentially

[manic thicket]

I'm not the most knowledgeable with server terms, What is a VPS server? I wanna make sure I can even do that option

[cloud narwhal]

My account is only a few days old, I guess I can't just move to another datacenter and start again since I have no data (minecraft worlds) of any import.

[surreal storm]

What version of MC do we need to connect to the test server with? I did vanilla latest v, but test srever refuses citing it's still on 1.21 and says paper
NVM - its 1.21.1 vanilla (so not the latest, but rather 1.21.1 specifically)

[mossy scarab]

Open a ticket and request that.
#1324875512052449382 message

[last sleet]

Virtual Private Server.

Essentially more complete access of a computer remotely. You are allocated so much space and resources and you get full control of what to install and run.

[languid wyvern]

I am requesting a change to Virginia, thankfully my ping is pretty much the same there.

[manic thicket]

Alright, So with just a normal 10gb game server I'll be good for the 3 options then

[last sleet]

Correct

[cloud narwhal]

You know, I'll give it 24 hours. I don't want to create more work for them if they're "having a day"™. I'll go hassle psychz networks who owe me access to my hardware console on my other services.

[manic thicket]

I'm also currently talking with some of my players about whether we want to go through with this depending on where this backup takes us, If we're not satisfied with the progress loss will we still have the option to return to the original progress upon the datacenter issue being resolved?

[cloud narwhal]

Although saying that - when you're hosting in someone else's cloud - let's be honest - it's someone else's computer so nothing they can really do either. I used to run an ISP with real hardware once upon a time, then it went to the cloud and it was a freaking nightmare - I left. Got sick of being blamed for outages that I had zero ability to fix.

[languid wyvern]

Not their fault at all, their support and hosting are genuinely 10x better than the other providers I’ve used.

[plush ridge]

Ask in a ticket when the available backup is from, then make your decision.

[cloud narwhal]

It's my first time not self-hosting minecraft. It's actually more expensive than the 16 core 64G hardware that I rent. But I just got lazy and their fully integrated UI that deals with all the java libraries is worth the extra $$. I hate java with a passion that I can't express in polite company ❤️

[astral kiln]

I think my favorite part of this is Google clearly has search data on this crash but quad themselves their website is like "everything's fine 🥰"
🙃Everything's fine 🙃

[plush ridge]

Funny, I feel the same way about Python and develop in Java professionally. 😉

[mossy scarab]

https://tenor.com/view/brendan-fraser-java-george-of-the-jungle-national-coffee-day-coffee-day-gif-9846662

[languid wyvern]

Good idea thank you.

[cloud narwhal]

I'm a UNIX greybeard. SunOS, Solaris, DGUX, Linux, HPUX, AIX. My first keyboard was a Creed 444 teletype machine. I'm also an anti-web control freak who loathes the cloud and java.

So if they can convice me to pay with SAAS - they've done good.

[tranquil notch]

Wait are the issues resolved? Im trying to connect to my dallas server and it sasy we are still expierencing issues

[plush ridge]

They are not.

[last sleet]

#1324875512052449382 message

😉

[tranquil notch]

Yep, thank you, my fault for looking at the wrong ticket.

[last sleet]

No problem 🙂

[surreal storm]

If I have an instanced server (Modback B for minecraft) and am requesting the backup to be transferred (currently modpack A), would I lose my other instanced server(modpack B)? Seems like the support ticket person made it seem that way. If so, would we be able to grab it once dallas is resolved(with the help of support)?

[mossy scarab]

That would be best answered by the ones in the ticket

[surreal storm]

Yeah I know.. I asked but figured i'd sent the Q here too to see if someone else had some insight

[eternal galleon]

I would ask them for clarification yeah, we don't have all the info on specifics like that here.

[chilly snow]

The instances are backed up, but we can’t retire them at this time because we can’t “move” servers. We can only stop your offline server and create a new one with the emergency backup. Doing it this was prevents it from moving instances and all

[surreal storm]

Then the old server instance might be retrievable, once the Outage is resolved? Or would it self-delete immediately upon the outage being resolved

[silver sleet]

are yall gonna fix it

[mossy scarab]

#1324875512052449382 message
Yes, it is being fixed, as we speak

[echo sky]

sucks to hear that the provider is ignoring you guys, hopefully things end up being fixed soon

[mossy scarab]

Its just that the process of fixing it is not a 3 minute fix.
Its not a 1 hour fix.
Its not a 6 hour fix even... its a process of multiple fixes to multiple minor and larger issues arising together.

[silver sleet]

just my luck idk how to get a backup and spent over 500$ on my fivem

[eternal galleon]

Luckily the post has instructions on how to get one :) Ask in a ticket if support has one

!ticket

[cedar sage]

For 24/7/365 official support, please create a ticket at https://bisecthosting.com/support
Average response time: 15 minutes

[chilly snow]

You’ll be fully compensated for the downtime. See pinned messages for clarification. We don’t hold our customers or their money hostage.

[turbid delta]

i do not envy y'all, mad unlucky this happened on a friday

[surreal storm]

If anything, the transparency and communication through this whole thing has solidified my choice in yall's service. Will continue to use this service as long as yall provide it!

[tame gulch]

Industry plant lmao how much are they paying you

[pearl hatch]

That's not shill talk at all. They've been very transparent and honest through the whole thing. Quadranet is who deserves pitchforks atm

[turbid delta]

is that the data center?

[brazen fjord]

^ also they've expressed more than once their willingness to compensate us for the issues that aren't even their fault lol

[mossy scarab]

• most of the users who comment here arent staff for Bisect, and even moderators arent staff for Bisect, so you're getting a community standing up for the company

[surreal storm]

Not in the slightest. I work in a similar industry and know how finnicky these things are. They've kept us updated and addressed questions to the best of their ability.

I can't tell you how annoying it is to get NO information whatsoever, and just be left in the dark. These people rock

[tame gulch]

Guys it’s a JOKE we all love Bisect Hosting here. Let’s all turn our anger and hatred to the real enemy here, communism.

[fickle raptor]

I don't remember being asked where I wanted my server loacation when setting it up. Do you have servers in other locations that are not affected by this outage and if so can I swap to one? I would prefer east cost (Chicago, New York, etc..)

[mossy scarab]

!testservers

[cedar sage]

Budget Locations      Test Server 
=================     ============================
Montreal, Canada      montreal.bisecthosting.com
New Jersey            nj.bisecthosting.com
France                france.bisecthosting.com
Amsterdam             ams.bisecthosting.com
Los Angeles, CA       la.bisecthosting.com

Premium Locations     Test Server 
=================     ============================
Atlanta, GA           atlanta.bisecthosting.com
Chicago, IL           chicago.bisecthosting.com
Dallas, TX            dallas.bisecthosting.com
Buffalo, NY           buffalo.bisecthosting.com
Hillsboro, OR         hillsboro.bisecthosting.com
Vint Hill, VA         vinthill.bisecthosting.com
Miami, FL             miami.bisecthosting.com
Mumbai                mumbai.bisecthosting.com
São Paulo, Brazil     brazil.bisecthosting.com
United Kingdom        uk.bisecthosting.com
Germany               germany.bisecthosting.com
Poland                poland.bisecthosting.com
Seattle, WA           seattle.bisecthosting.com
Sydney, AU            sydney.bisecthosting.com
Singapore             singapore.bisecthosting.com

*Premium service also includes Budget Locations

All servers are for testing connections and reset daily. They should be on the latest version of Minecraft (no plugins or mods).

[plush ridge]

You were asked, you had to click a spot on a map.

Info on relocating is here:
#1324875512052449382 message

[surreal storm]

Test server for MC is on 1.21.1, not the latest! Figured that out just 30 minutes ago

[fickle raptor]

Can I change it now? I do not mind paying if it costs something different.

[plush ridge]

Read the linked post.

[golden grove]

i just submited a request per the linked comment and im waiting to get help but they confirmed i can switch and they will use an emergency backup @fickle raptor

[fickle raptor]

Do I open a ticket to request the server swap?

[mossy scarab]

Yes
Also to @crystal otter

[crystal otter]

I submitted a ticket to have my server transferred to CA with my data is that ok?

[golden grove]

yes you can do on the website open a support ticket im working on it right now with an agent

[plush ridge]

Ticket agent will let you know if LA is okay.

[woeful niche]

this is the most people i have seen in 1 thread🤣

[crystal otter]

So what is the estimated time for them to pick up a ticket?

[mossy scarab]

1k+ messages.
@crystal otter avg 5-15 min, under situations like this, can expect a bit more

[coarse geyser]

I'm not sure if I'm stupid, but its not letting me login to submit a ticket? and when i try to change the password I'm not getting an email for it, I also checked spam

[golden grove]

been about 15 min per response with my agent

[plush ridge]

Tickets are the same account credentials as paying your bill, which is different from the control panel.

[urban dove]

If we take the option to move to a different area, can we move back to Dallas after everything gets resolved?

[golden grove]

i would make your ticket as descriptive as you can and let them know you authorize the move of your service in the message because my agent keep trying to confirm with me if they can do things when i just want it done.

"Hello, the Discord let me know i could restore an emergency backup of my service at an unaffected location. can you please initiate that backup at the Virginia node. you have my authorization to perform these actions no need to check in with me"

[mossy scarab]

Been asked already, but ask ticket staff 🙂

[tame gulch]

how long is the server switch gonna take?

[mossy scarab]

Emergency switch or the whole shebang?

[tame gulch]

Emergency switch, and they already responded to my ticket. just wondering how long till its gonna take

[crystal otter]

Yes they are pretty fast at reply’s

[mossy scarab]

Impossible for us to say, ask them 🙂

[errant mason]

they already switched mine and it took 20 minutes with 3 replies

[mossy scarab]

Cuz you are asking in a community driven community discord...

[errant mason]

how are you going to get mad at someone actively trying to help you 😭

[woeful niche]

keep it civil please

[mossy scarab]

Eh, in my life he matters as much as a mayfly, so why be mad at him being mad at me for telling him who can answer his question

Behave. Dont stoop, he is mad, and entitled to be mad.
If I do not mind it, let staff handle it

[last sleet]

There have been numinous comments directing questions to the tickets. If you're asking here, expect a mix of community thoughts and some official info when it becomes available.

Its an unfortunate situation, but if you can't be nice take a step back please. Everyone is helping the best they can 🙂

[tame gulch]

mfw he told me to do the very first thing i thought to do; support didnt reply so i came here durrrrr

[chilly snow]

Shoot a message directly to [email protected] from the same email that’s on your account and we’ll help you get back in

[coarse geyser]

Will do! thank you

[last sleet]

Everyone be nice please.

[mossy scarab]

Doesnt matter if you already did.
You are aware it is an exception to norm with responses in tickets?
A reply comes best and quicker from official staff than us assisting here

[last sleet]

"Support didn't reply" and "Support hasn't replied yet because they are working ASAP to get through the many many tickets" are two different things. If you have a ticket in, they'll get to it ASAP 🙂

Otherwise, we're sharing whatever info we have here.

[languid wyvern]

How far were you set back?

[mossy scarab]

Leave it. He is allowed his feelings and staff said to drop it 🙂
I am not insulted, so lets drop it

[snow cedar]

[woeful niche]

stop and lets move on, we get that there is confusion, people are mad, but drop it

[worthy rover]

Who wants to play a nice calming game of league of legends while we wait for the server overlords

[mossy scarab]

We're all in this, even if we arent affected.
We care for eachother and want to see Bisect grow more.

And people defend when someone attacks, thats normal 🙂 but, dropping it requires you to too.
So drop it

[gilded whale]

Some of yall need to use this time to really reflect LOL

[chrome hazel]

Is there a general timeframe for a resolution? Don’t want to be that guy but I’m going to want a refund if this isn’t resolved soon

[snow cedar]

Its out of Bisects control

[turbid tapir]

They did say there will be refunds after it's fixed.

[worthy rover]

LOL

[tame gulch]

O Captain, My Captain! Just say it so and I shall abide, my lord. Sike goofy, I can keep saying what I want.

[woeful niche]

Welcome to the yellow team

[mossy scarab]

Refund or compensation is 100% fair.
Do reach out in a ticket about it when resolved and they'll fix that.
For now: #1324875512052449382 message
This is last message from Bisect

[brazen fjord]

ignoring the people that are being rude af and ragebaiting, is it possible to get world files from the backups to possibly be able to play singleplayer/host my own temp server? i know they can move files over but just wanna know if i can get my hands on them

[last sleet]

Not exactly. It sounds like those who are requesting the backup and transfer are getting back going fairly quickly.
#1324875512052449382 message

[chrome hazel]

Thanks guys

[mossy scarab]

Rooders last message says how

[dry vapor]

I've returned. Has QuadraNet broken their silence yet?

[last sleet]

I don't have an update on that. See the latest update here: #1324875512052449382 message

[mossy scarab]

Not yet 🙂 welcome back Agent 🙂

"Stuff is happening, its just a process that takes time 🙂
#1324875512052449382 message "
Copy paste this for replies to users asking for progress 🙂

[cedar sail]

bro

[dry vapor]

Thanks! 🙂

[brazen fjord]

yea i think that message just talks about bisect moving the server themselves (unless i misunderstood), i meant more like providing me the files/backup and me hosting it on my own. i put in a ticket about it tho so we'll see

[mossy scarab]

Easy, you did exactly what needed 🙂 made a ticket :p

[brazen fjord]

yes i just wanted to see if anybody here knew that way i don't waste time if it's not possible..

[stuck wyvern]

just to clarify - I can test the auto save to see if its good, but if I find that it wiped to much of my progress, im willing to just wait till the service is back up to get all my progress back? I would just use the autosave as a solo world of course, so that you wouldnt have to switch the files multiple times.

[last sleet]

I'm waiting for a reply on this question.

[stuck wyvern]

Also, what time do the servers auto save? because my friend was on at 1-7am , and then i got on around 12pm, so would his progress be gone? he was grinding and so was I, so if it autosaves at 12am, thats kind of tragic.

[sage magnet]

u guys got me tweaking bro how is ts still down

[mossy scarab]

Stuff is happening, its just a process that takes time 🙂
#1324875512052449382 message

[red egret]

@last sleet @gaunt swift yo can yall like respond to @astral cypress

[hazy drift]

So should I just move on from my server or is it going to be back eventually

[eternal python]

it'll be back eventually, just probably not any time relatively soon

[last sleet]

Why must you troll us 😦

Their last message was from days ago, I'm sure they got it resolved by now 🙂

[hazy drift]

Thank you @eternal python

[frigid eagle]

if the backup says its from today will it somehow work to move it to virginia

[stuck wyvern]

!support

[cedar sage]

You can open a ticket here https://www.bisecthosting.com/clients/submitticket.php
Average response time: 15 minutes

[sage magnet]

ik yall said this just the discord but yall have any idea why its happening or how much longer this could be

[last sleet]

May I suggest smoking a brisket? They are quite yummy.

[stuck wyvern]

if you have a backup it will work

[sage magnet]

real

[dry vapor]

I wish I had more to tell you, but it appears that at least something is happening in the process now. We just don't know exactly what quite yet.

[stuck wyvern]

@last sleet are the auto saves from bisect now accessible for download?

[mossy scarab]

Sadly no, we aint staff with Bisect 🙂 Thats just people with BH in their name.

We're just community members

[last sleet]

I don't have an anwser yet- I'd assume they would be able to provide you their latest backup on hand without closing down the existing server first.

Please send in a support ticket asking this though, they'd have the official answer 🙂

[sage magnet]

you dindt have to type allat lmao, i said "ik yall said this is just the discord"

[dry vapor]

Typing is all I can do to help you at all right now, and sadly its not massively helpful, I know that.

[frigid eagle]

what do i need to do to move my service to virginia. can i just send a ticket asking for a move using the latest backup or do i need to provide more?

[last sleet]

#1324875512052449382 message
Yes, send in a support ticket.

[frigid eagle]

Okay i sent mine. Thanks

[dry vapor]

I really hope Bisect kicks QuadraNet to the curb for this radio silence on such a wide scale issue.

[frigid eagle]

Is there a large queue or might i expect a response sometime soon?

[plush ridge]

Max said earlier that they are.

[plush ridge]

I would expect a large queue, but it sounds like most people are still getting 20 minutes between responses.

[tranquil notch]

If we submit a ticket to switch servers, do we have an ETA on a response or a complete server switch?

[dry vapor]

Music to my ears.

[mossy scarab]

Others have had a rough 20-30 min resolution 🙂

Make the ticket as "hi, this is me. Please go ahead with a server switch to unaffected node. I give permission to do it, please and thank you" ish as possible 🙂

[plush ridge]

See right above you.

Also, I just had to delete a lot of rudeness. Don't make us up the slowmode again, please.

Be kind, no name calling.

[mossy scarab]

Sure.
But first...
You absolute amazing moderator! ❤️ :p

[dry vapor]

😄

[cursive spoke]

We lose our save if we switch to another data center right?

[mossy scarab]

Not if you wait

[last sleet]

Bisect will provide the latest backup they have, but any current files will be gone if you transfer now.

[tranquil notch]

done! Thank you

[inland pike]

My server admin said that he's only being given the option for the Virginia location

[woeful sinew]

Gd morning, how its goin?

[mossy scarab]

Might be some reasons for that, I recommend asking him to clarify with ticket staff on why that is 🙂

[quaint heart]

Not real great, cold sweats, starting to shiver, ive got Palworld withdrawals

[frigid eagle]

i have a backup from just a few hours ago despite the server having been down for a day (i could be misunderstanding how this works to begin with) will they be able to relocate my service using this one?

[last sleet]

Staff has informed me that they are able to provide you the backup file if you send in a ticket. You can open the zip and see the timestamp and determine if its recent enough for you to have a new server set up at a different location.

[dry vapor]

Good morning, its still a process.
Stuff is happening, its just a process that takes time.
#1324875512052449382 message

[last sleet]

Your automated backups in the backup manager are different than the daily one Bisect was making. Bisect's backup would be between 6-24 hours, from the time of the outage I would assume.

[frigid eagle]

ah

[red egret]

how long are we thinking for a ticket to get processed and moving the server to a new location to start from scratch?

[plush ridge]

Most people have said 20-40 minutes to get started restoring the backup.

If you're not restoring the backup, then that should be it.

[hazy drift]

I would feel dumb restarting my server and then not much later they find a solution. IM IN TOO DEEP

[cursive spoke]

Would you guys be able to tell me how soon the backup was before it went down?

[plush ridge]

He cancelled his server 15 days ago and hasn't commented in Discord since.

[plush ridge]

6-24 hours.

[faint spoke]

Sometimes... on specific occasions... I miss being able to mute people. 😄

[round field]

why you delete my message

[woeful niche]

Yea i bet it feels a little weird

[hazy drift]

It’s a support channel

[sharp ledge]

Community* support

[faint spoke]

Nah, I remember that I gave it up and peace and serenity wash over me cus I don't have to deal with it anymore.

[sharp ledge]

Also, behave

[round field]

what gave that away

[quaint heart]

what are games yall hosting on your servers?

[plush ridge]

Because it was in response to something else that was getting deleted and made no sense on its own.

[mossy scarab]

Off topic chat to #👋general-no-support 🙂

[round field]

Ok thank you.

[sacred heath]

how long for ticket to be addressed

[mossy scarab]

Stuff is happening, its just a process that takes time 🙂
Should you want to move your server with the emergency solution, there is no eta on solution, but other people report 20-40 minutes solution.
#1324875512052449382 message

[woeful niche]

15 - 30 mins, might be a bit of a line though so could be a bit longer

[glacial walrus]

my ticket is currently sitting at 57 minutes

[plush ridge]

Then he can do so - but his last message doesn't support any of your claims, so please stop pinging him - we have no way to verify you know each other or if you're just trollin'.

[faint spoke]

Just announced:

[eternal galleon]

^ Expect ticket times to be up, many people will be making tickets in regards to the outage and potential transfers.

[sleek epoch]

Hey there!! were answering tickets in the order we receive them, im sorry for the wait buddy!

[red egret]

he asked me to ping him so dont delete this @astral cypress

[astral cypress]

Hi

[faint spoke]

Deleted or not, he still gets the ping.

[plush ridge]

Most recent statement from Max:
#1324875512052449382 message

[astral cypress]

I sent a ticket to move server location

[sharp ledge]

You can just... Dm them

[latent vale]

I sent a ticket 2 hours ago and I have not received an answer...

[gritty hatch]

I'm literally itching my skin at work rn cause I couldn't grind the MMC server last night hope the data center as the issues resolved by the time I get home tonight

[sharp ledge]

Don't spam tickets. Order they arrive is how they answer

[woeful niche]

Make sure to keep refreshing your page and keep an eye on it

[vernal notch]

Please check our latest #📢announcements - there may be a delay in getting a response to tickets at the moment.
Our team are working through them as we speak! 💙

[plush ridge]

Dallas was one of the most popular locations, and where some services were exclusively offered for a while, so there are a LOT of customers to relocate. Tickets may take time from sheer volume.

[gentle canyon]

Okay I had to check out for 4 hours did I miss anything new or are we still waiting for Max and Andrew to put the smack down?

[dry vapor]

Still awaiting for now.

[plush ridge]

#1324875512052449382 message

When in doubt, check the pins.

[woeful niche]

Still waiting for Max and Andrew to RKO the entire building

[hazy drift]

Same but worked all week looking forward to weekend to not be able to play it’s tough out here

[plush ridge]

I picture more of a Mankind and Socko situation...

[terse lintel]

Our provider continues to ignore us, and we believe this is tied to our plans to leave their services.
I see that provider is Quadranet, which you also use for New Jersey. Are there plans to leave Quadranet in NJ?

[chilly snow]

After many persistent follow-ups with our provider, we’ve learned that our services were shut down based on false information that they claim to have received verbally from a third party. The provider believed we had requested to cancel services, which is absolutely untrue. We’ve repeatedly clarified that we never requested any cancellations and that all our invoices are fully paid.

We also believe they are acting in bad faith due to our expressed plans to move some of our equipment to another provider. This decision to transition equipment is part of our growth and restructuring strategy and should have no bearing on the active services we have already paid for.

Despite this clarification, the situation has caused significant disruption. However, after our most recent communications, we are now seeing progress toward a resolution. We are pushing to have services restored as soon as possible and will continue to advocate for our customers.

We deeply regret the impact this has had on you and appreciate your continued patience as we work tirelessly to resolve this issue. Thank you for your understanding.

[dreamy swallow]

For some reason every other Minecraft server thingy has god awful UI/lacks features so switching over is not an option for meh v_v

[gritty hatch]

I work all 7 days of the week with 2 jobs

[dry vapor]

Oh my LORD that's so unprofessional of them!! Mods please pin this message! ❤️

[gentle canyon]

Cheers Ceridwen. If we just wait for everything to resolve will we be current to right up until the outtage? Instead of going back 24 hours?

[gentle canyon]

Max, you guys are amazing. Thanks for all the hard work.

[silent terrace]

based off of what a third party told them ? Wow,...

[chilly snow]

Thank you all for your patience and sticking with us. This situation is absolutely insane.

[livid ermine]

have the providers given a time it may be restored to normal?

[dreamy swallow]

Yeah I'd like to mine my craft

[chilly snow]

They basically said they are working on restoring our services. I didn't want it to be part of the update because until we see things online I have no trust in them

[silent terrace]

You think they would want to confirm with you guys directly rather then shutting things down without proper confirmation.

[dry vapor]

Yeah I'd say you are ABSOLUTELY justified in that lack of trust!!!

[woeful niche]

are you working with the same provider in other areas aside from the areas that are down?

[sleek epoch]

stop thats to good

[chilly snow]

We're famous

[sleek epoch]

https://tenor.com/view/penguinz0-yeah-baby-meme-gif-18635064

[silent terrace]

I wouldn't have trust in them either.

[chilly snow]

We use several providers, and we're working to reduce our reliance on those we can no longer count on.

[stone briar]

Wait so a business shut down your service before asking yall on anything? That sounds entirely unprofessional

[woeful niche]

ok good 😄

[terse lintel]

New Jersey uses the same one (Quadranet). I asked above if BH plans to move away from them in NJ.

[chilly snow]

Getting the word that Dallas should be coming back online now.

[silent terrace]

WOOT!

[frigid eagle]

since this is resolved for my area can i cancel or delete a ticket (nvm found it my apologies)

[dry vapor]

You're a soldier, Max.

[livid ermine]

so you're telling me that the average joe could just disguise as "John Bisect" or a higher up and say "ah yes we're done with your service you can cancel us" then this would happen

[woeful niche]

1/3 hopefully 2 more to go

[chilly moon]

I went ahead and moved my server to another location based on the unknown amount of time it was going to take to come back online.

Under the impression that it would be a 24 hour backup. Losing data is not an issue, but I wasn't expecting to lose everything. ;.;

I made a ticket, my old server terminated. Is it at ALL possible to get that data? Or am I completely SOL. D:

[livid ermine]

what kind of employees are over there 😭

[plush ridge]

I once had to deal with the phone company having added $2,000 worth of extra services to the company bill because they contacted someone else with the same name as the company's CEO...

We switched phone companies.

[chilly snow]

It wasn't even like that. It was more like John Shockbyte saying "Hey, I heard BisectHosting cancelled or wants to cancel some services with you" and them shutting our paid for services down.

[sleek epoch]

https://tenor.com/view/spongebob-squarepants-computer-start-burning-not-working-office-gif-5611019866811860182

the datacenter rn

[dry vapor]

Yeah its catastrophically insane that they could fall for this level of half-hearted social hacking

[chilly snow]

We're literally all paid for the entire month of January...

[mossy scarab]

Sounds like a lawsuit coming their way, with the customers from Bisect going off on em 🤣

satire

[livid ermine]

mega class action coming right up

[silent terrace]

I see they are wearing the brown pants too. A good thing.

[woeful niche]

Along with BH themselves

[chilly snow]

It's not social engineering. They knew what they were doing it.

[dry vapor]

!?!?!?!?!? !!!!!!

[stone briar]

@chilly snow we'll depending on how many customers you might have lost from this. BH might have a case for damages

[lethal radish]

Man, I joined the discord just to see if there was any eta or anything. Did not expect this level of excitement haha.

[gritty hatch]

It's sad that a company didn't confirm this with the higher ups of Bisect

[gritty onyx]

Can I get your ticket ID please?

[livid ermine]

should probably update the panel error message to say that the issue is being fixed right now and servers should be up relatively soon

[chilly moon]

694669

[mossy scarab]

Sounds like a massive breach of contract, based on no verifiable reasons and accounting for damages your reputation has taken, (not from us ofc, but by default) and loss your customers experienced... this should be quite bad for QN

[gritty onyx]

Looking into it now!

[mystic sonnet]

I hope we will get some compensation, this is absurd.

[chilly moon]

Thank you. I appreciate you guys and your patience. ❤️

[torn dove]

at risk of sounding impatient, how long does this typically take for a data center to pull off large scale?

[last sleet]

There will be compensation. Once services are restored, send in a ticket 🙂

[mossy scarab]

Yep, make a ticket with bisect staff

[woeful niche]

with over 100 people in here now, its not surprising🤣

[stone briar]

joined for the outtage, staying for the fun

[chilly snow]

If your server is in Dallas, it should be back or coming back shortly (5-10 minutes). If it's not please create a support ticket.

[livid ermine]

free +20 gigs to every dallas node

[sleek epoch]

https://tenor.com/view/family-guy-woah-hold-up-wait-gif-5693923

lol

[dry vapor]

XD

[last sleet]

Err- I think not.

[chilly snow]

You don't need to hope, you will get compensation. See pinned messages please. 🙂

[mossy scarab]

Sounds a bit low yeah? Should be 128GB

[sleek epoch]

https://tenor.com/view/test-gif-27464430

[errant mason]

i just swithced to virginia an hour ago and it never was working lol, i can switch back to dallas right...lol

[livid ermine]

sounds like I should change nodes soon by the looks of it, I don't think things over there and with bisect are going to be smooth going forward since everyone is reasonably mad at the providers

[silent terrace]

Truly , the BH team is awesome. Not many server rentals would be so transparent with what's going on. And able to keep a cool when the trolls come rolling in. Mad respect.

[chilly ravine]

so we will be back up shortly

[gritty onyx]

Are your files loaded now?

[mystic sonnet]

Its alright even if theres none just that y’all are working to resolve it. I understand outages and such had the same experience with my ISP quite a few times. I wont cause unnecessary drama at all since I bet you got better things to do right now. Take care and thanks for the response.

[tropic plover]

how do you change regions? I picked VA because TX wasn't available, but if Dallas is back, I'd rather use that

[chilly moon]

I just want to say that the support staff have been absolutely wonderful to work with, fast acting despite the many tickets I'm sure they have received, and way more transparent than other services I have used.

I appreciate the help in getting my server up and running with minimal loss! You guys are amazing!

[dry vapor]

Right???

[chilly ravine]

there nice people but at the end of the day i just need it back up before i lose people

[livid ermine]

I was here for the node crisis of 25

[mystic sonnet]

Just a quick question, if I want to change my server egg I need to open a ticket right?

[chilly snow]

It's no drama for us. Thank you for the kind words

[dry vapor]

🤣 bruh, same

[chilly ravine]

i was here for both the 24 and 25 lol

[sharp ledge]

[livid ermine]

oh yeah dallas was out for a bit a while ago too

[errant mason]

about the same time give or take

[dry vapor]

Same x2 lol.
It was because QuadraNet's network switch died last time.

[silent terrace]

The server I help with is still down at the moment, but I am sure it will be back up shortly, I am keeping the owner in the loop of it all. Hopefully its just one of the last in the Dallas location and we won't need to make a ticket.

[gritty hatch]

I wish I could @ all of the staff to say thank you at resolve the issues as fast and as transparent as possible

[quaint heart]

Is anyones dallas based server up yet, mines still down

[chilly ravine]

lost people then to but i do wanna switch locations tho and with how nice they have been i don't wanna switch company's just wanna be moved to the Atlanta one

[lethal radish]

Yea, last time it wasn't as long, and compared to other hosting services I've used, Bisect is still way better (and easier for me to mess with custom modpacks), so I'm perfectly willing to wait through problems like this. Especially when I'm kept in the loop as to why it's down. Should have joined the discord ages ago haha.

[gritty onyx]

We see you!

[frigid eagle]

mine is not yet

[stuck wyvern]

how long would you say it should take for BH to respond? ive had my ticket to get my autsave file and its been and hour

[dry vapor]

Don't worry, mine is still down right now too, you're not alone bro. I am sure it'll be back up here soon.

[chilly ravine]

same im still down to

[sharp ledge]

Atlanta has a cat café

[woeful niche]

It will just be a little longer, normally the servers just come on 1 by 1 and then everything can resume to normal

[ornate hearth]

so to recap, and sorry if you have to reiterate information: servers are coming back online now? Is it only Dallas or are Atlanta and Seattle also coming back online?
is there currently an ETA(I don't think so)?

[quaint heart]

Agent you the man dawg, im not worried now after your reassurance

[dry vapor]

❤️

[silent terrace]

Ours might be one of the few that's not Minecraft. lol We run a Path of Titans server.

[chilly ravine]

i run a fivem server

[quaint heart]

Im living that Palworld life dawg

[woeful niche]

If your server is in Dallas, it should be back or coming back shortly (5-10 minutes). If it's not please create a support ticket.⬅️ maxes last message

[dry vapor]

Hahaha same boat yet again. We run a Left 4 Dead 2 server.

[sage magnet]

day 2 no minecraft:
starting to hear things
the twitches are getting worse
the spiders wont leave me alone

[gentle canyon]

Atlanta and Seattle coming too?

[ornate hearth]

^

[tropic plover]

Sorry to bother folks, but can someone link an article on how to switch datacenters? I'd rather be in Dallas, but it was showing as unavailable when I was setting up my server

[dry vapor]

Oh my god I am so in, lets gooooo

[stuck wyvern]

wait so i dont need to do the autosave stuff?

[woeful niche]

🤷‍♂️ not sure, could be, max hasn't said otherwise but i am hoping for the best

[mossy scarab]

Send in a ticket to bisect with desire 🙂

[lethal radish]

Man, I tried playing singleplayer to scratch the itch but it just wasn't the same.

[crimson root]

+2 on this, looking to move mine to Virginia. Thanks!

[ornate hearth]

lmao yeah

[tropic plover]

Copy all and thanks

[mystic sonnet]

I will just wait dont wanna lose the spot in atlanta

[granite forum]

Mine is in Houston, Still showing its down.

[chilly ravine]

day 2 of no fivem

[sage magnet]

me and my friends just made an old server on version 1.6.4 to try and make it like legacy edition for nostalgia, and i was playing non stop

[pale topaz]

same

[dry vapor]

🤣 😂 🤣

[cursive spoke]

Hey don’t swap mine if Dallas is back up I’m not home

[dry vapor]

Just to re-iterate Max's last message for visibility:
"If your server is in Dallas, it should be back or coming back shortly (5-10 minutes). If it's not please create a support ticket." ⬅️ maxes last message

[woeful niche]

need a mod to pin this

[silent terrace]

@dry vapor, btw . which Agent are you ,. 007, or 47?

[tropic plover]

oh, thought that was "peed a mod" for a sec and thought that was an odd way to phrase it

[sleek epoch]

got u

[ocean needle]

Anyone knows when Dallas servers are back? I want to play Palworld with my friends.

[cursive spoke]

Ticket Created #018975

[sleek epoch]

check pinned

[chilly ravine]

how do i make a ticket lol

[sleek epoch]

!ticket

[cedar sage]

For 24/7/365 official support, please create a ticket at https://bisecthosting.com/support
Average response time: 15 minutes

[sleek epoch]

^^^

[dry vapor]

007 🙌

[sage magnet]

YAY OMG I LOVE YOU MR AGENT MAN

[dry vapor]

❤️ 💯

[stiff grove]

@woeful niche Thank you and all the staff for diligently working on all this for us on a weekend!

[ornate hearth]

^^^

[frigid eagle]

is anyones up? going on 20 minutes and not sure if i should submit a ticket or keep waiting

[woeful niche]

appreciate that thanks 😄

[sleek epoch]

yall are the real heroes here

[ornate hearth]

I really really hope y'all found the time to get some sleep!!! IT workers are god's strongest soldiers, especially when bad faith actors launch attacks on Friday afternoons-

[sleek epoch]

its not an exact, just an estimation (the 5-10 mins) but they are coming online slowly! please continue to be patient and thank you!!!

[frigid eagle]

👍

[sacred heath]

eta for atlnata yet?

[stuck wyvern]

i could have sworn you guys said multiple companies were having this issue?

[tropic plover]

I had an issue with another host

[last sleet]

Someone threw that out randomly. Azure was having some issues at the same time.

[woeful niche]

I appreciate all the mods working hard during this too, would be hectic without them managing this discord

[dry vapor]

That was hearsay, I do believe. It was all guesstimation based on 3rd party down reports on downdetector, it was all speculated way before we started getting concrete information to work with from Max.

[tropic plover]

fwiw... I'd tried standing up a server at the other host, which failed, so I swapped over to bisect thinking it was the other guys. Kind of like the bisect ui better, so planning to stay. Assuming I get my stuff moved to Dallas.. hint hint 😛

[stuck wyvern]

you want to not have it in dallas though, they said that buffalo has never had issues

[tropic plover]

Better than VA. The servers are bigger in Texas

[stuck wyvern]

although i do have to say to the owners, thank you for taking this seriously, other providers would blow it over and just have us wait without coming up with a solution. Thanks for all your hard work.

[sharp ledge]

Who cares about Texas? Get a dog little longie, get a dog~

[sleek epoch]

https://tenor.com/view/spongebob-squarepants-sandy-cheeks-wanna-go-home-guitar-gif-10525159

[livid ermine]

everything is bigger in texas

[queen magnet]

any compensation for outages longer than 48h?

[tropic plover]

^^

[ornate hearth]

even power outages!

[kind parrot]

do we have news about atlanta servers?

[last sleet]

See the pins, there will be compensation. Send in a support ticket after your service is restored.

[woeful niche]

#1324875512052449382 message

[tropic plover]

Do we have the option of declining compensation?

[sleek epoch]

i was looking for the link nice one legend

[livid ermine]

true.. so true.... freeze on monday.. please no outage

[sleek epoch]

TAKE THIS DISCOUNT AND LIKE IT

[woeful niche]

😄

[tropic plover]

I'm not in the Army anymore and you're not the boss of me. I do what a WANT, mom. 😛

[livid ermine]

so the compensation is a refund for people who don't want Bisect anymore?

[graceful badger]

Too lazy to submit a ticket, guess I'm declining. 😛

[sleek epoch]

LMAO

[dry vapor]

[sleek epoch]

fair fair.. the navy doesnt tell me what to do anymore either, its a beautiful thing

[sharp ledge]

True true.... A lot of army are flying out to go back to duty this week....

[kind parrot]

no news about atlanta servers at this time?

[ornate hearth]

They'll post once they have news. safe to assume not yet

[sleek epoch]

we are waiting on more information before giving you an answer buddy, sorry!!

[tropic plover]

ooo Prior service and IT... Would I get banned for poaching folks from Discord?

[sleek epoch]

probably, so i wouldnt lol

[chilly snow]

While the Dallas location is mostly restored, we have identified some issues with some of the IP ranges which are causing some servers to still appear offline. We're actively addressing this.

[kind parrot]

well in that case im sorry for being impatient. Thanks!

[tropic plover]

lol dang. Got some openings we're trying to fill.

[sleek epoch]

dont apologize for wanting to game bud!! your golden! we will update everyone here with all the info we have! 😄

youre*

[sharp ledge]

Army. Navy. Mhm. You need to take your shoes off before crossing this checkpoint. 3.4 ounce limit on LGAs

[tropic plover]

Joking aside, great attitudes, folks. Really impressed with how well everyone is handling this outage.

[dry vapor]

Hear hear!

[woven charm]

how long do you think it will take for these IP ranges to be back up? i'm pretty sure my server is one that's affected

[scarlet nova]

im at the dallas location and my server still isnt up, i put in a ticket like jull said to

[cedar tangle]

My dallas server is still down, do I put a ticket or just continue to wait it out, thank you 😊

[dry vapor]

Oh, just looked back over to my alt monitor and saw this, please pin Max's comment, Mods <3!

[chilly snow]

If you don't mind for now it's best to wait since we know what the issue is with the IPs

[sleek epoch]

got u

[tranquil notch]

LETS GO MAX!

[tall cargo]

we got an ETA 😏?

[sharp ledge]

Within six months

[mossy scarab]

I aint staff.
I am a normal member who has access to plenty of IT tools, most of which pointed to a, funny enough, coincidental downtime for Azure, Google and Amazon, that was centered in same general locations.
I reported, that while they are down, they arent the same, but could be connected, as it was not at that time known where or what the issue was

[ornate hearth]

someone pushed to prod on a friday afternoon-

[mossy scarab]

As my boss loved to say, within the next 2-3 decades, but most likely soon :p

[tropic plover]

pushing to prod on a Friday ought to be a jailable offense

[dry vapor]

You're all good bro, we all know you were just doing what you could with the tools provided to you. I was also saying the same thing because I noticed the pattern as well right alongside you. We had no information to work with at the time, and so we were just trying to do any ground work we could in order to help give the good people in this thread something to work with while BH was still doing their best to bring more information to the table.

[graceful badger]

Whoopsy, got timed out for sharing a funny GIF. lol

[sharp ledge]

Gifs are blocked from the discord button

[sleek epoch]

lol perms are fun

https://tenor.com/view/i-totally-can-i-can-do-it-i-got-this-red-danny-mcbride-gif-17059186

[dry vapor]

HACKER!

[sleek epoch]

https://tenor.com/view/hacker-man-hacker-cyber-gif-26053963

[somber orchid]

Just read through all the messages. I have a server based in Dallas, just waiting on getting back up. I want to say that it's very refreshing to see the transparency. I've always had excellent experiences with customer support and I'm not at all surprised that this isn't Bisect's "fault". So thank you guys!

[graceful badger]

Hey sometimes I update domain controllers on a Friday... I'd rather not do it on a Monday to avoid getting calls.

[tropic plover]

Brave or crazy? Only the Patch Gods will ever know

[brisk minnow]

Would that be the reason for the connection error turning improving from a "timeout" to an "unreachable"?

[mossy scarab]

https://tenor.com/view/hacking-alert-spam-gif-16494201

[woeful niche]

https://tenor.com/view/cat-computer-typing-fast-gif-5368357

[dry vapor]

Hey look, its my mom's PC circa 2006.

[tropic plover]

I kid you not, I troubleshot one of those old all-in-one PC-monitor things at my coffee roaster's shop just this morning. They were having printer issues when I walked in, so I offered to help

[gentle canyon]

Max is this in regards to all locations or just Dallas?

[ornate hearth]

Just dallas. Nothing for the other locations

[plush ridge]

Just Dallas - no statement has been made for Atlanta and Seattle yet.

Wait

Sorry, Atlanta and Seattle are down for the same reason, but an ETA for them coming back up has not been stated.

[mossy scarab]

Back in 2010-12 ish, I used a program called "GameMaker" to make a "game" that was a transparent screen so you saw all your stuff in background, it laid itself behind the browser and "hid" there.
It removed any way to force close it except restarting the pc or giving a password. I think I gave it the browser icon used as default browser and set it up on school network... took out half my school as IT was messing around and restored shortcuts to users and thought they missed that...
Jesus that wasnt a fun day at the principals when they discovered I did it... but my IT teacher was crying laughing too much lol

[scarlet nova]

i put a ticket in about 30 min ago nothing yet

[chilly snow]

No ETA as it's not 100% up to us unfortunately. I don't want to pull a number out of a hat when we truly don't know.

[graceful badger]

Response times may vary due to the amount of tickets being submitted...

[stuck wyvern]

bro they are still working on it. Although, i ahve tried to load in and its not working. Im assuming its going to take around another hour

[dry vapor]

LMAO

[fleet schooner]

Any chance we could have the problematic IP ranges? My Dallas dedi isnt back up and wanted to see of its in that range or something else is going on with it

[mossy scarab]

All it did was refuse them to use their desktop, anything in front of it worked, but issue was if you closed anything down, then it fullscreened itself and did.... nothing

[dry vapor]

Absolutely devious. I love it.

[graceful badger]

Terrible time to run out of coke... the soda.

[tropic plover]

lol

[mossy scarab]

Time to order more :p
And order a few litres extra to make ice cubes outta to not water out your soda!

[sage magnet]

dallas still down? dashboard doesnt work

[chilly snow]

Mostly likely. If your Dallas server is no online, you're probably on the problamatic IP range.

[plush ridge]

Please keep separate issues to their own threads.

[graceful badger]

If you have the infamous red banner saying "We're having some trouble connecting to your server, please wait..." then you are still affected.

[sage magnet]

bruhhhh

[mossy scarab]

Hey at least they are working on it! 🙂

[chilly ravine]

dam

[dry vapor]

I love being a problematic IP range. Makes me feel special.

[tranquil notch]

it is reassuring its in bisects hands now, i have faith ill be playing soon!!!!

[graceful badger]

Same, does this mean I get a better discount that I'm going to be too lazy to put in a ticket for? (I'm declining it regardless.)

[dry vapor]

Lolol ❣️

[woven charm]

sooo... i'm a partner and I get my server for free, does this mean that bisect will be paying me lol

[graceful badger]

Lucky. LOL

[ocean needle]

i'm just reading new things so, what happened with Dallas servers? Just still waiting, or submit a ticket? idk what are saying, there is a lot of messages.

[dry vapor]

Please, I know this is a silly question but... How do you pronounce your username? I keep seeing it and trying to say it out loud to myself and I've come up with my 7 different ways to say it and its driving me nuts. My best guess is: Serid-When

[woeful niche]

#1324875512052449382 message

[cloud narwhal]

Looks Welsh to me. Cymru am Byth!

[plush ridge]

keh · ruh · dwn

[plush ridge]

It is Welsh in origin! My Scots-Irish friend recommended it when I was looking for a new handle.

[chilly ravine]

if i didn't have bad luck i wouldn't have any luck

[dry vapor]

WOW I was extremely off, but the relief is palpable all the same, thanks!

[graceful badger]

There is a lot to read through the pinned messages, but here is a summary for you:

January 3, 2025, 4:40 PM ET: Network issues reported in Atlanta, Dallas, and Seattle. The team is aware and working on a resolution.

January 3, 2025, 7:09 PM ET: One of the data center vendors became unresponsive, causing operational issues. Efforts to communicate with them are ongoing.

January 4, 2025, 12:47 AM ET: The vendor remains unresponsive despite multiple attempts to contact them. No updates on service restoration.

January 4, 2025, 9:39 AM ET: The issue is linked to the provider deprioritizing services, possibly due to the company’s plans to switch providers. Backup mobilization plans initiated.

January 4, 2025, 12:16 PM ET: Backup systems are active. Customers can either wait for restoration or request server spin-ups in Virginia with or without data, noting IP changes. Backup data is up to 24 hours old.

January 4, 2025, 2:43 PM ET: Communication established with datacenters, and services are beginning to come back online.

January 4, 2025, 3:03 PM ET: Restoration efforts underway in Dallas, with Atlanta and Seattle to follow.

January 4, 2025, 3:37 PM ET: Most services in Dallas are restored, but some IP range issues persist, keeping certain servers offline. These are being addressed.

[frigid eagle]

i wonder how long this will take....

[cloud narwhal]

I like it. I would have pronounced it slightly differently, but accents tend to do that kind of thing. I love the name. I went to school with many a Ceri (C always makes a K sound in Welsh)

[plush ridge]

Being a native US English speaker, I just found the first two pronunciations that agreed with each other. (This is going into #👋general-no-support territory now, though.)

[latent vale]

What about LA servers? 🥹

[mossy scarab]

At best, I can offer you a hug on behalf of us other partners and a loving community on behalf of everyone here :p

[plush ridge]

Dallas first (Bisect has some of their internal tools there, and AFAIK it's the largest) then Atlanta and Seattle.

Any issues in LA are unrelated.

[woven charm]

thank you :)

[scarlet nova]

they said dallas was up though

[graceful badger]

So strange because I was thinking about transferring my server to LA before I heard that Dallas was coming back up.

[idle summit]

When is Dallas coming back up?

[woven charm]

dallas is mostly up although some servers are still down

[dry vapor]

Check the pinned messages. From Max:
While the Dallas location is mostly restored, we have identified some issues with some of the IP ranges which are causing some servers to still appear offline. We're actively addressing this.

[ocean needle]

Ok, so, i have another question. The worlds like palworld, does not be affected? My friends and me can play normally without losing our advancements?

[plush ridge]

There have been no reports of lost data.

[woven charm]

as long as you wait for your server to be back up and don't spin up a new one, no data should be lost

[arctic kestrel]

Hey y'all is the outage done yet?

[mossy scarab]

Pinned messages.

[cloud narwhal]

Do we know what the root of the issue was? Peering problems? Backhoes? SAN fabrics? did they say?

[plush ridge]

Check pinned messages, but basically the provider shut off Bisect's account because someone told them a rumor.

[dry vapor]

In the pinned messages, from Max:

After many persistent follow-ups with our provider, we’ve learned that our services were shut down based on false information that they claim to have received verbally from a third party. The provider believed we had requested to cancel services, which is absolutely untrue. We’ve repeatedly clarified that we never requested any cancellations and that all our invoices are fully paid.

We also believe they are acting in bad faith due to our expressed plans to move some of our equipment to another provider. This decision to transition equipment is part of our growth and restructuring strategy and should have no bearing on the active services we have already paid for.

Despite this clarification, the situation has caused significant disruption. However, after our most recent communications, we are now seeing progress toward a resolution. We are pushing to have services restored as soon as possible and will continue to advocate for our customers.

We deeply regret the impact this has had on you and appreciate your continued patience as we work tirelessly to resolve this issue. Thank you for your understanding.

[chilly snow]

Checked the pinned messages and the status page for full info: https://www.bisecthosting.com/clients/pmchadmin123/networkissues.php?view=Reported

[woven charm]

that links to a sign-in page lol

[frigid eagle]

is there any update on dallas since last

[chilly snow]

Correct, it's for customers.

[mossy scarab]

Nope

[errant mason]

i switched to virginia right before dallas got fixed, can i switch back to dallas and still have all my data?

[shut ermine]

I submitted a ticket #603480 to move from Atlanta to Virginia. Hope this gets resolved soon!

[woven charm]

oh so is it just my bisect sign it? i misunderstood

[red egret]

sorry if i sound stupid but do we know if Atlanta will be up tonight?

[plush ridge]

You need to ask the ticket rep - they know where you're at in the migration.

[plush ridge]

The ETA for Atlanta is officially "Soon™" with all the vagueries that comes with.

[chilly snow]

We hope so, but without having information that we trust, we can't give an ETA.

[chilly ravine]

what about the ip thing

[red egret]

ok thanks for the help yall r the best i wont bug yall anymore ik yall are swamped rn

[cloud narwhal]

Oh wow. They better have that in writing "or else"™. I wish you all the best in resolving that and the contract nastiness that will likely follow.

[errant mason]

okay! just waiting on reply from rep

[red egret]

i rlly hope ATL is up b4 7 cuz im tryna play

[faint spoke]

Go have a nice sammich, or pet your dog while you're waiting.

[errant mason]

tell Harry O. to reply faster lol

[ocean needle]

Ok, I have a last question... Will I have a discount regarding the server payment? I imagine, because if it takes too long there won't be a bigger fee for not using it.

[graceful badger]

Sorry paying attention to other things and didn't reply right away... As long as your server/world is saved. Which with Palworld they have interval save or when a player disconnects is automatically saves player data. Network issues COULD just mean a network issue meaning only the switches or the routers are affected and not the hosted server instance. However if the server/box needs to be taken down to resolve the network issue then they will need to reboot those as well.

Like @plush ridge said there is no report of data loss.

[mossy scarab]

Tell him to take a breather! They're working hard 🙂
Harry is amazing ❤️ so is rest of staff

[eternal galleon]

You will be compensated for downtime, make a ticket and ask support about it

[plush ridge]

After your server comes back up, open a ticket and they'll put X days on the end of your current billing period.

[dreamy swallow]

dallas is still down >:

[empty wave]

^

[woven charm]

   / \
  / | \
    |
    |
    |

[graceful badger]

I think I'm making it mad...

[normal vortex]

If my server is in Dallas but still not available, should I put in a support ticket because it's probably in the problematic IP range?

[silent terrace]

Personally, the way that the BH team has been working on things and with the transparency, I don't mind if there is compensation or not. To me , the way the staff has handled this all is more then enough.

[chilly ravine]

i made it mad to

[empty wave]

XD

[plush ridge]

They know which servers are in that, wait until they say they have that issue fixed first.

[dry vapor]

LMFAO

[normal vortex]

Thanks, will do!

[dry vapor]

Agreed. 🙂

[chilly ravine]

im scared if my server is down any longer I'm gonna lose more members

[woven charm]

someone at the datacenter took these words seriously 😬

[last anchor]

Damn I was going to enjoy my Minecolonies today

[woven charm]

same lol

[empty wave]

been messing around with my modpack in singleplayer cant wait to get back in and have a goal in mind

[scarlet nova]

minecolonies is a fun mod, build a super city with 1000 residents

[graceful badger]

Is this a good time to advertise...?

[cedar sage]

kloppy._ has been warned

Reason: Capital letters

[last anchor]

I just bought this server a day before the crash as well. And the premium one.

[plush ridge]

Oof. Rough timing.

[woven charm]

as a partner myself, always!

[sacred heath]

has anyone whos server gone down lost any data?

[plush ridge]

Nobody has said anything here if so.

[last anchor]

Time to play my new 9GB ultra speed serv- oh. Gone. Rip 😭😂

[dry vapor]

I am just glad I've had 5 years with Bisect without issue and can attest personally to how reliable their services normally are. I have faith they'll get this fixed as soon as they can.

[woven charm]

i've had about one and a half years and i can say the same

[last anchor]

So far the constant communication and support makes me believe you. Alot better than my last provider

[cloud narwhal]

I've been a customer for four days, so I'm only a few days ahead of you.

[chilly ravine]

i guess my timing has just been bad since i have had them its been down twice but ill still have faith

[coarse geyser]

yeah , I'm always in their corner , just hoping stuffs back up and running soon

[woven charm]

yea i don't know what caused the outage in december but that was the first time it had gone down for me

[silent terrace]

Personally , I copy all changes I make on the server I am with , and have it saved on googledocs so even if ours lost any data as far as setup goes, I can go back and do a copy and paste.

[shut ermine]

I submitted a ticket #603480 to move from Atlanta to Virginia. Hope this gets resolved soon!

[boreal turtle]

So Should I Open A Ticket If I Have A FXServer In Dallas That Is Still Offline

[stuck wyvern]

ive waited 30 mintues for service to be back up and its not

[plush ridge]

Not yet - wait for an update on the IP range issue.

[graceful badger]

for that one tech finding the range of IPs missing...

[coarse geyser]

Still waiting on my password thing to be fixed

[boreal turtle]

Alright Sounds Good I Missed That Message Apologies

[errant pumice]

I read your comment and then looked closer at ur pfp and saw the coke bottle omg so cute

[stuck wyvern]

ill drop my ip in the chat and let me know if im in the range

[woven charm]

i don't believe that they've told us the ranges

[graceful badger]

Aw thanks, play FFXIV. Little Lalafell drinking coke. 😛

[woeful niche]

Dont do that

[plush ridge]

They have not made the range public - nobody here will know except staff - and they're focused on tickets and fixing things until they have new info to share.

[last anchor]

dont get yourself doxxed mate

[errant pumice]

Whats FFXIV?

[mossy scarab]

My ip is: xxx.xxx.xxx.xxx:xxxxx

[plush ridge]

Lala! 😄

[plush ridge]

My IRC NickServ password is hunter2

[graceful badger]

Lol Google it, not the place to advertise FFXIV. But it's Final Fantasy XIV.

[woeful niche]

HA I GOT YOUR IPPPP ima send over some rich tea biscuits

[woven charm]

My ip is: xxxx.xxxxxxxxx.xxxxx

[last anchor]

Seeing the updates on resolving the issue is every few hours it seems like, and BH is resolving the last of the dallas servers, is it worth switching with my world and all to a different server for the time being? or do you guys think it'll be up today.

[silent terrace]

[stiff grove]

My IP is 127.0.0.1

[somber orchid]

lmao

[woven charm]

probably up today, up to you

[plush ridge]

That's a personal call, but if you think you'll miss the last 6-24 hours of work, waiting is probably the call to make.

[woven charm]

my ip is play.luminance.games plz send me free vbucks lol

[pale nexus]

Is Atlanta supposed to be back up soon? My servers still down

[graceful badger]

Why are there statues of Ariana Grande on this Minecraft server?

[sacred heath]

@pale nexus same here my server is down as well

[woeful niche]

While BH staff are in this chat and i know you want to know, now its in the chat, people can just connect to this if you dont have a whitelist on 🧐 so I recommend removing any messages with real ips in

[woven charm]

no info on atlanta yet

[dreamy swallow]

:v

[strange arch]

so i just got back i see some people saying dallas is apparently back up. is this true/ my dallas server still is showing down

[tranquil notch]

still working on some IP's,

[woven charm]

January 4th, 2025 3:37pm ET
While the Dallas location is mostly restored, we have identified issues with some of the IP ranges which are causing some servers to still appear offline. We're actively addressing this

[plush ridge]

Most of Dallas is up, some are having IP/routing issues

[torn dove]

any ETA on remaining IP/routing issues?

[last anchor]

Including me. haha

[plush ridge]

Not yet.

[strange arch]

10-4 apricate yalls hard work

[ornate hearth]

do we have an eta on an eta for atlanta

[woven charm]

no but the eta on the eta on the eta is about 15 years

[weary flax]

We are still having issues with IP ranges so your panel will still appear offline until this issue is fixed. We are working to get this resolved as soon as possible

[last anchor]

is this implying the mc server is actually up but the panel isnt? orr did I misinterpret that. My apologies if so

[torn dove]

Thank you!

[plush ridge]

The server may be up or down, but the panel and outside world cannot reach it to know for sure.

[woven charm]

servers are probably up but the network is disconnected

[lethal radish]

I haven't bothered to send in a support ticket since it seems to be a known issue, and I'm assuming there's no reason to correct?

[plush ridge]

Probably best to wait for a "IP Range issue is fixed" notification.

[graceful badger]

Imagine all those Palword servers... Server still up and running while all those Pals are starving... A moment of silence please for the lost Pals.

[last anchor]

Yes the panel says to not submit a ticket regarding this issue, since it is something they already know about.

[woven charm]

yeah unless you wanna spin up a new server

[tender hare]

Sorry to ask, some conflicting info in the pins. If we are in the Dallas region should we open a ticket about the Ip issue or no? You guys are obviously aware of the issue. I dont want to add to the crazy.

[plush ridge]

No.

[weary flax]

No need to open a ticket we are aware of the issues currently as it is affecting a majority of Dallas

[plush ridge]

Not until we get the "okay, any remaining issues in Dallas should open a ticket" from Jakob here. 😉

[weary flax]

If you are still having issues after the IP ranges issue has been resolved then you can reach out ofc.

[tender hare]

Perfect thanks for the clarification. The pined message from Agent triggered the inquiry.

[dry vapor]

❤️ there was an update not long after about the IP ranges, sorry for the confusion

[slate pier]

I have put Support ticket to be moved any eta on response?

[ornate hearth]

why has only dallas come online so far? do y'all know/can yall tell us?

[weary flax]

We are still working to get other locations online soon.

[ornate hearth]

no, yeah, of course, I trust y'all with that, just curious

[dry vapor]

The systems are currently quite slammed and they're answering tickets in the order they were recieved, please just give them a little more time.

[last anchor]

Oh I just saw the pin message that was there hours ago. If my server is in dallas I should s end a ticket then correct? since it should be up and resolved

[plush ridge]

You missed the newer pinned message that Dallas is only half-back.

[slate pier]

Thats why i asked to be moved they said it was up but i cant use my server

[plush ridge]

They know the rest are down and working on it.

[dry vapor]

No not yet, they're working to resolve an IP range issue with some of the Dallas servers. Please wait to submit tickets until they give out an announcement that the IP range issue is fixed.

[weary flax]

Atlanta is coming online but we are having issues with IP ranges with that as well.

slowly getting there 🤞

[ornate hearth]

yikes. Good luck! thank you so much for the constant updates and clear communication through this all! I hope your weekend gets better!!!!!!!

[gaunt swift]

major outages are always great fun

[slate pier]

So is having a server for 3 days then it crashing rip

[weary flax]

Make a ticket please

!ticket

[cedar sage]

For 24/7/365 official support, please create a ticket at https://bisecthosting.com/support
Average response time: 15 minutes

[mild kernel]

do i still make a ticket for the Ip range issue?

[slate pier]

my ticket is in

[weary flax]

No as this is something out level 2 team is working on. If you are still having issues after the IP range issue has been resolved then you are welcome to make a ticket.

[mild kernel]

k yeah i was just confused

[weary flax]

You're fine we want to get everyone back to gaming as soon as we can 🙂

[slate pier]

ticket number #704462

[chilly snow]

Services in Dallas and Atlanta are only partially restored due to both locations seeing similar issues with IP ranges mentioned in our last update. We are still waiting for Seattle to come back online.

[snow cedar]

I Come with snacks 🍿

[gritty hatch]

awesome my group is getting exited to play, ive kept them updated because you all have kept us update thank you so much

[weary saddle]

Havent been here in a bit any word on seattle?! thx guys

[weary flax]

We are still waiting for Seattle to come back online.

[empty wave]

Is texas up?

[frigid eagle]

We can make tickets about our Dallas servers not being up now?

Oh sorry I misread

[weary flax]

We are still having issues with Dallas at this time due to IP Ranges. We are aware of the issue so no need to make a ticket. If you are still having issues after the IP ranges issue has been resolved, then yes, please make a ticket.

[gentle canyon]

I have told my buddy its his fault that we have no server as he picked Seattle instead of the clearly superior Buffalo. Please help me forgive him by fixing Seattle lol

[latent vale]

Is there any problem in LA? Since yesterday my server is offline

[weary flax]

I know we have a few nodes with issues but the location as a whole is fine

[tall cargo]

is it possible to change location

[weary flax]

If you haven't already do make a ticket and we can check for sure.

[slate pier]

I've been waiting to see

[mild kernel]

i also need my server to change locations to be closer to me

[weary flax]

We can't per say move your server until everything is working sadly.

[merry wigeon]

is dallas the best location for missouri

[weary flax]

Chicago Virginia or Montreal would probably be best

[rain token]

hi, me & my friends run a server together and we have been experiencing extensive outages on a normal basis since ~2023. this has gotten increasingly more annoying as it has been going on for over a year... is there any eta for our server to be back up, and is there any way to migrate our datacenter or should we just move to a different provider

[mild kernel]

what is the best location for Utah?

[merry wigeon]

cool, is there a process for making that move once everything is up or do i gotta rebuy

[weary flax]

Well, since Dallas is having issues, I would say LA. We do have maintenance this week for that location though.

[weary flax]

Once everything is back up, you can make a ticket requesting a location change so long as the locations you want are available.

[rain token]

we also had to move critical infrastructure off of bisect because of these issues happening so often

[mild kernel]

yeah i would be fine with it

[chilly ravine]

is it still down my guys are starting to leave

[weary flax]

What location?

[weary flax]

just fyi info for LA maintenance:
Start Date: Monday, January 6th
Start Time: 7:00 AM PT
Duration: 20 hours
Expected Downtime: Up to 8 hours during this period

[plush ridge]

!testservers ⬇️ for those asking "what's best" - it depends on your ISP more than your geographic location. Test them all!

[cedar sage]

Budget Locations      Test Server 
=================     ============================
Montreal, Canada      montreal.bisecthosting.com
New Jersey            nj.bisecthosting.com
France                france.bisecthosting.com
Amsterdam             ams.bisecthosting.com
Los Angeles, CA       la.bisecthosting.com

Premium Locations     Test Server 
=================     ============================
Atlanta, GA           atlanta.bisecthosting.com
Chicago, IL           chicago.bisecthosting.com
Dallas, TX            dallas.bisecthosting.com
Buffalo, NY           buffalo.bisecthosting.com
Hillsboro, OR         hillsboro.bisecthosting.com
Vint Hill, VA         vinthill.bisecthosting.com
Miami, FL             miami.bisecthosting.com
Mumbai                mumbai.bisecthosting.com
São Paulo, Brazil     brazil.bisecthosting.com
United Kingdom        uk.bisecthosting.com
Germany               germany.bisecthosting.com
Poland                poland.bisecthosting.com
Seattle, WA           seattle.bisecthosting.com
Sydney, AU            sydney.bisecthosting.com
Singapore             singapore.bisecthosting.com

*Premium service also includes Budget Locations

All servers are for testing connections and reset daily. They should be on the latest version of Minecraft (no plugins or mods).

[chilly ravine]

dallas

[weary flax]

Dallas is coming online but we are still experiencing issues with IP ranges that is currently being worked on and hopefully resolved soon 🤞

So you won't be able to access your server until that issue is fixed but we are working on it

[chilly ravine]

ok i dont know what im going todo i have already lost 200 members to other servers i dont know how im gonna keep the rest i feel like my work is going down hill

[rain token]

i may be mistaken but, do you have any actual authority over the datacenter? quadranet being your upstream provider and max's message makes it seem like we are basically just playing a waiting game :(

[frigid eagle]

Seems not. Is a shame. I also don’t think I’ve seen anyone so far saying their never is back up

[rain token]

it does not seem like this is a loss of power but rather a loss of networking, im willing to bet your servers are safe

[graceful badger]

slides a $20 bill to BH Staff with a note reading off my server's IP...

[plush ridge]

I would be surprised if many don't come back.

[plush ridge]

It was neither - it was an account mistake on the part of the datacenter.

[rain token]

what does "account" entail

[sharp ledge]

Sounds like they're impulsive or addicted to the game. They'll be back

[vital robin]

u think i will be able to get someone respond to my ticket from 7 hours ago

[plush ridge]

The datacenter was told Bisect was cancelling services and didn't verify before shutting everything off.

[chilly ravine]

im trying my best to keep them at bay by offering free give always but i can only do so much

[plush ridge]

If you haven't had a response in 7 hours, send a reply to make sure it's in the queue.

[rain token]

soo is there a reason that our server has just been shutting itsself off since 2023 and regardless of how many tickets we make we can never seem to get a solution

[plush ridge]

Sounds entirely unrelated to this situation.

[rain token]

our ip goes entirely offline and stops responding to ping requests, as well as the KVM panel going entirely offline 😭

[unborn swan]

does it shut off at the same time every day?

[chilly ravine]

i just need it to come back online

[rain token]

no, it's at entirely random times on random days... we've made tickets and they have always just said "we're working on it" but it has gotten exceedingly annoying...

i do not have like a "stop everything" cron job running or something, also wouldn't explain why vps2.bisecthosting.com stops responding entirely

[ornate hearth]

Could it be crashing? Have you changed your server's jar or mods or world at all?

[rain token]

it's a VPS. we run like websites and small servers on it and i'm a sysadmin/software engineer, it's not crashing 😭

[slate pier]

I love getting an hour response time to have my server moved and then staff telling me the stuff is working and there is no need to be moved

[rain token]

to be fair i dont blame the staff for this, it seems pretty unavoidable for them, and theyre probably very swamped with tickets rn 😭

[terse breach]

People really be upset for something out of everyone's control

[livid ermine]

it absolutely was in control

[mossy scarab]

Still not related to this issue.
If you want to have us look at it, make a separate thread and link the crash logs

[granite forum]

I just want to know how much longer on Dallas..And if i have to do anything to get the server back up

[errant mason]

not in bisects control lol, what are you smoking

[sage magnet]

no it wasnt lmao, one of their data providers stopped providing for them or something lmao, aside from all that this is just the discord

[slate pier]

Yeah but why tell me i can move my server then tell me I #704462 need to when i'm trying to play.

[livid ermine]

I'm talking about the providers? they shutdown the nodes because a random "third party" who wasn't associated with Bisect told them they were done with it

[rain token]

there are no crash logs.. the server stays up and when it comes back up everything is running, please see these two messages: #1324875512052449382 message

[mossy scarab]

#1324875512052449382 message
No eta due to the complexity of issue

[cedar sage]

grumpygills has been warned

Reason: Capital letters

[sage magnet]

lmfao

[crimson root]

Soon ™️

[mossy scarab]

My best guess on it is conflicting information internally.
I recommend requesting once more in the ticket to be moved regardless due to lack of trust in current location to give a good reason.

[slate pier]

Don't forget we gave our money top these guys for a service and now i get to wait another hour to maybe get a response and maybe get my server moved

[granite forum]

Thank You...all i said was Thank You in caps..stupid bot things

[silent terrace]

Patience is a virtue.

[gritty hatch]

i told my group that earlier today

[sage magnet]

a virtue we dont have

[crimson root]

I'm just memeing lol

[mossy scarab]

Make a new thread, I'd be happy to talk with you on this and see if I can help you 🙂
You can tag me there with what has been said so far

[silent terrace]

We? Speak for yourself ? Some of us do. lol

[stone pelican]

Our server worlds weren’t affected is my main concern

[sharp ledge]

[soft atlas]

Will there be an announcement when Dallas servers are up again?

[sage magnet]

im fiening for minecraft you dont understand, its like a fent addiction

[coarse geyser]

Fr i have 5 palworld addicts up my butt rn might go nap

[mossy scarab]

As I recommended above, request it again and give trust as reason.
If anything then is denied, make a new thread in here and maybe have one of BH staff personally review it.

And do remember that ticket staff has been working hard on I am sure thousands of tickets on the issues for a day now

[sage magnet]

its not even my server its my friends lmao, but i manage it a bit

[weary flax]

There should be yes. And I or someone else will say something here Ofcouse

[slate pier]

My tickets are in

[soft atlas]

Thank you! 😄

[cedar tangle]

Just waiting for my beloved Dallas server to come back

[mystic sonnet]

Hey, just a follow up for the status update with Atlanta location. As far as I see and the message suggests that both locations are partially online. This means that all the servers are slowly coming up and that y’all are working to resolve the issue with ip ranges?

[coarse geyser]

I had chatgpt write a Haiku to remember these moments

Server’s silence falls,

Dallas skies hold back the code,

Palworld waits in vain.

[sage magnet]

that was beautiful

[faint spoke]

You needed an AI to write a haiku?

[coarse geyser]

Drop one rn then, show me up

[weary flax]

Had Aria do one for me
Dallas server sleeps, Data flow halts, a dark void, We wait, hope returns.

[coarse geyser]

[empty wave]

Dallas come home please we miss you

[errant mason]

here’s one for minecraft lmao
Server silent now,
Blocks and worlds in darkness wait,
Peace in still pixels.

[faint spoke]

Dallas cries in despair
customer's they don't know why
datacenter woes

[sage magnet]

😭, everyone just writing haikus

[stone briar]

Still having issues in Dallas T-T

[dry vapor]

I still like yours better.

[chilly ravine]

Bulldogs' hope fades fast,
Dallas hosts, dreams turned to dust,
Silent night, hearts cast.

[coarse geyser]

I treasure all of them

[graceful badger]

Backups hum with hope,
Dallas wakes, yet some still sleep,
Clouds part - soon, restore.

[weary flax]

Gotta describe our sorrow somehow

[silent terrace]

Servers cry in silent pain,
Virtues gone without patients,
Trolls roam the support chat.

[sage magnet]

will there be a ping when servers for dallas are back up, or do i just gotta keep checking this

[eternal galleon]

Maybe if all of them are back up, but since it usually goes in waves, checking it yourself would probably be faster.

[weary flax]

The notice should be updated and I or another staff member will make sure to say something here once we are sure

[frigid eagle]

Do we know if any of them have been cleared so far or like what % or are we completely in the dark

[graceful badger]

Send the techs our haikus for inspiration.

[weary flax]

Send them to QuadroNet

[ornate hearth]

are we just waiting on them now?

[weary flax]

We are just waiting on the IP ranges to be fixed

[frigid eagle]

I’d feel more reassured if I had yet seen a single person say theirs is working 💀

[graceful badger]

looks for 1-800 number for QuadroNet

[ornate hearth]

mine in Dallas are working

[frigid eagle]

How long have they been

[silent terrace]

screen shot or its not true , with todays newspaper. lol

[faint spoke]

hah

[chilly ravine]

yeah i wanna see it to

[ornate hearth]

since the rist announcement

[keen isle]

is there a way to swap your server location?

[lethal radish]

yea, i figured anyone who's server was up and working was no longer hanging out in here

[weary flax]

If your server is down then no we cannot do a node move until everything is resolved 😦

[chilly ravine]

dam you been online for 3 hours no fair

[lethal radish]

some people have all the luck haha

[errant mason]

need jacob v to move my server back to dallas lol

[weary flax]

Don't think we are moving anyone to Dallas, either. Atleast not until everything is fixed.

[errant mason]

it wasn’t working when i moved it to virginia

[little mural]

My mumble server is up. Thank you!

[stone pelican]

It just sucks i just paid 50 bucks for a server 2 days ago and this happened

[keen isle]

Can i delete my server and make a new one in a different location?

[wintry current]

lol dont worry me and my buddies are in the same boat

[gritty hatch]

they said they will refund people

[woven charm]

you can spin up a new server

[faint spoke]

2 days ago, you should have had them start you up a new server elsewhere. You couldn't have done too much on the server.

[graceful badger]

If you want to move your server to another location you can submit a ticket rather than canceling your server. Keep in mind that the IP will change.

[stone pelican]

We got so much stuff in the one we got now it would suck to loose it

[keen isle]

the server is 2 days old im ok with losing progress

[gritty hatch]

then wait patiently like the rest of us

[frigid eagle]

this is good news for those of us who are still waiting

[tranquil notch]

Will more Texas servers be slowly opening
up? Or will it be ALL fixed at once?

[woven charm]

you can spin up a new server with backup data, although it may be up to 24 hours old

[stone pelican]

Ahhhh ok

[mortal jungle]

on my ticket for that, they said that's on hold too

[chilly ravine]

same

[woven charm]

odd

[gritty hatch]

probably cause they are close to having it fix in dallas

[eternal galleon]

Since the servers are slowly coming back up, i assume manual moves might be on pause but ill check

[frigid eagle]

im feeling antsy

[woven charm]

same

[little mural]

I was Atlanta

[cursive spoke]

Yep still down in dallas ticket #018975

[tranquil notch]

I’m itching to play this DAMN GAME.

[weary flax]

I do see more and more stuff coming back, but it's just a matter of time, sadly.

[shut ermine]

Ticket #603480: Told Hunter M I would wait for Atlanta to come back til 6pm est, and then requested to transfer the most recent back up to Virginia

[scarlet aurora]

I have a ryzen dedicated server should I be making a ticket if my services arent up or waiting? (Please @ with reply)

[faint spoke]

Dedi's are in Dallas. They know.

[weary flax]

Most stuff is still down so until everything is back up and an announcement is made theres nothing that can be done.

[empty wave]

My minecraft month has come back and the server is down after being up for two days

[silent terrace]

Personally, I am waiting for the all clear to see if our server is back up or not before putting in a ticket. After all, till it hits that point, there is no reason to put one in at this time.

[keen isle]

i Got a support ticket saying my server was back up but it is latched on a Installing server screen is there a easy fix for this?

[ornate hearth]

mmh, thats the right approach. I'm still hanging out bc the server I WANT to play on is in Atlant -_-

[weary flax]

Reach back out in the ticket please

[mortal jungle]

the latest update says that there is no update or change, will that get my request for a fresh server to be put up re-evaluated?

[real girder]

it says dallas is mostly restored but some ips are still experiencing issues. is the only thing i can do for now is to wait and see?

[frigid eagle]

gwen...

[frigid eagle]

off topic but i love your soul fighter gwen art

[real girder]

oh thanks lol its my fav of her skins

[cedar tangle]

Yeah im just waitin, dallas network issue server with an infinite loading

[honest star]

any eta on the still broken IPs?

[plush stag]

For anyone still having issues with their server and received a response to their ticket stating the servers were coming online. The option is still available to move your server using the latest backup of your files that we have in the emergency backups. Please respond to your ticket letting us know that you would still like to proceed with the move. Please remember that this option will remove access to any backups for your current server, any instances that you had set on your server, and any setting changes that were made through our panel.

[dreamy venture]

If my server is based in Dallas but has not yet been restored, what do I need to do?

[ocean salmon]

They don't even answer tickets

[plush ridge]

They're backed up with the outages, but they are answering as fast as they can.

[eternal galleon]

^ Support is currently swamped, they are replying to every ticket but it might just take a while at the moment

[weary flax]

We are really backed up with tickets currently and are doing our best to answer them as soon as possible

We do apologize for the delays

[real girder]

thanks for the transparency

[oak timber]

so have i just lost my whole server completely? is there anyway i can save the progress that was made?

[patent cave]

when your server does it scheduled restarts does it backup the progress at the same time

[silent terrace]

I stand by my Haiku,... lol

[weary flax]

Once your server is online all files will be there.

[eternal galleon]

You should not have lost anything if you wait for the server to get up.

[plush ridge]

The only way you would have lost everything is if you asked for a clean-slate transfer.

[oak timber]

havent done anything but wait and join this discord. so thanks for the info

[silent terrace]

That Haiku deserves a pin! lol ( joking of course. )

[wintry current]

is dallas back up yet?

[eternal galleon]

Still slowly coming back up.

[stuck wyvern]

when do you think all servers will be restored? by midnight, for example?

[real girder]

i dont think we have an eta

[stuck wyvern]

its not an eta its a guestimate

[sharp ledge]

[eternal galleon]

That is the same thing, we've been over this, please just take no for an answer for just once 😭 We have no ETA, support cannot realistically give one at this time. If they can, they will.

[shut ermine]

Ticket #603480: Now just waiting on word that our emergency back up is transferred to Virginia. Other than the IP change is there anything else I'll need to do on my end?

[plush ridge]

Shouldn't be, but ticket staff will mention it if so.

[silent terrace]

An educated wish? 😆

[stuck wyvern]

exactly

[ornate hearth]

thank you all so much BH people! you are so so swamped and people are (of varying degrees of justifiably) annoyed. good luck!!!!

[pine urchin]

Thanks for the hard work, y'all

[real girder]

mustve been frustrating getting ghosted by the networking company
"our provider continues to ignore us" reads like a toxic relationship lol

[eternal galleon]

1. believes rumors about you without checking with you
2. ghosts you

Sounds like a toxic ex indeed

[warm gull]

1979 messages is wild

[crimson root]

This is definitely one of those "this is a bad day" type of days for BH staff lol

[mossy scarab]

1977* :p

[warm gull]

Erm actually I counted mine and the others

[sharp ledge]

Just remember that you are now breathing manually

[gentle canyon]

Can ya'll confirm that there is talks with the Seattle DC so we know that we are moving to a resolution as well? There has been mention of Dallas and Atlanta, but Seattle is getting the fightclub treatment lol

[mossy scarab]

And your eyes arent evenly moist, so you'll have to blink unevenly to remoisturize them to be correct

[crimson root]

Support told me that essentially EOD is the timeframe for getting Seattle up and running

[grand wave]

my server is based in canada but still seems to be offline, anyone have any idea if there’s correlation to the current outage or if i just have some troubleshooting to do myself ?😅

[eternal galleon]

If its not in the listed locations its unrelated and you will have to send a ticket yes

[gentle canyon]

Thanks Stratos, I appreciate the info. Just want to finish breeding the perfect Orserk

[grand wave]

Thought so, thats good 2 know for certain though that definitely saves me some time thank youu ! 🙏💯

[dusty condor]

So dallas is coming back soon?

[slate pier]

I tried to get them to swap my server to Virginia and they said to wait so it better i could have been playing

[warm gull]

Virginia peak, I think that’s where mine is

[sharp yew]

Does anyone know if minecraft worlds could get corrupted from the outage?

[slate pier]

Your data is fine

theres a 24hr backup as well as far as i know

[worthy rover]

Is this for the Dallas folks or can the Seattle folks move their server from the last back up? @whoever is important

[plush stag]

Anyone who is affected due to the outage (Dallas, Seattle, Atlanta)