civic thistle
We’re running Better MC - BMC4 -1.20.1. I am not even slightly code or computer literate. This is the second time it’s happened for no apparent reason where last time it seemed to resolve just as randomly by itself.
This causes the server to crash. Restarting it doesn’t fix the issue and I don’t want to wait for it to resolve by itself just for it to pull this crap again lol. Please help?
gentle zealot
We’re running Better MC - BMC4 -1.20.1. I am not even slightly code or computer ...
Partial errors are never too helpful figuring out what's going on. Logs please! :)
!logs
digital matrixBOT
Please send some logs over so we can help resolve your issue. To access logs on your Minecraft server, please navigate to your server panel's File Manager and take the following path:
1. Open the Server's File Manager
2. Navigate inside the 'logs' folder
3. Click on "latest.log" to download it and send the file over Discord to this channel.
(Do not send over any logs ending in .gz or we will not be able to assist you)
If your server is in a crash state (the server stops itself), please also attach a crash report, which can be found at the following path:
1. Open your server's File Manager
2. Navigate inside the 'crash-reports' Folder
3. Select the latest crash report by date/time and send it over Discord to this channel.
These files are required for debugging so, please send them over before requesting further assistance. No assistance can be provided without the files. If you have any questions about how to find these files, please take a look here: https://www.bisecthosting.com/clients/index.php?rp=/knowledgebase/136/How-to-find-and-view-Minecraft-server-logs-and-crash-reports.html
civic thistle
Partial errors are never too helpful figuring out what's going on. Logs please! ...
Thank you kindly for the instruction <3
the latest log. There was no modern crash report, only that my users are unable to connect to the server
this being what they see
gentle zealot
Thank you kindly for the instruction <3
Sorry, which way did you download the file? I always forget which is the right one, but basically one way downloads it as an individual file and the other one turns it into a zip like here (which I cannot download)
civic thistle
Sorry, which way did you download the file? I always forget which is the right o...
I did so via this way. Discord won't let me upload the file if it's not in the zip. Is there another way I can get you the details you need?
magic sand
I did so via this way. Discord won't let me upload the file if it's not in the z...
You should just be able to take the latest.log and drag it into the chat box to upload it
civic thistle
You should just be able to take the latest.log and drag it into the chat box to ...
this is what happens when I try, I'm afraid
magic sand
Don’t drag it from the downloads pop up in your browser. Click the “open in explorer” button and drag it from there
The download pop up is not the actual file but more of a link to the file which discord can’t handle
civic thistle
Don’t drag it from the downloads pop up in your browser. Click the “open in expl...
I am so sincerely sorry for my illiteracy, but where can i find the “open in explorer” option please?
magic sand
Depends on your browser
civic thistle
Chrome
magic sand
Or just open your file explorer and go to your downloads folder
civic thistle
Or just open your file explorer and go to your downloads folder
i think that's what i've been trying to do
civic thistle
okay 🤞
Same result I'm afraid. Gotta love faulty tech,,,
Is there a line or a few of code that I can look for in the file itself, and paste here, that might help?
magic sand
The neat part is that errors are often cascading or have causes appear earlier so we need the entire file
civic thistle
ty discord 😒
lemme see if i can find a much more reliable means
through a different, hopefully useful site, lol
... okay so pastecode is a blacklisted site apparently 😭 omfg these complications are so stupid and frustrating
i don't know what else to do :(
civic thistle
https://pastecode.io/s/07fhepcc
thank you for retrieving that 🥺 ❤️
I'd forgotten pastebin's name too, so if needed will try that next
magic sand
... okay so pastecode is a blacklisted site apparently 😭 omfg these complicatio...
Just for safety we set up the discord to block all links unless we specifically allow it
civic thistle
Just for safety we set up the discord to block all links unless we specifically ...
Thats fair enough. Apologies for my expressions of frustration ❤️ this server’s been a pain with its issues on multiple occasions
magic sand
There is no error in the log. I assume the server restarted, which clears the latest.log
At this point maybe make a ticket. Staff can directly tap into the server and see the files themselves. They can see the errors more easily
!ticket
digital matrixBOT
For 24/7/365 official support, please create a ticket at https://bisecthosting.com/support
Average response time: 15 minutes
magic sand
No need to upload any files or links just tell them your server is crashing and they can take a look
civic thistle
Okay. I’ll do so. Thank you so so much for taking the time to help me through this. I appreciate the time and effort wholeheartedly
Happy holidays if you celebrate ❤️
