archive-user-support

[fiery nova]

1 side louder than the other is something that happens automatically, and not just on the 7 series

Easily fixed in windows/mac settings

[ancient musk]

never had that happen to me whats so ever

[fiery nova]

happened to 1 of my headsets but not the other

very minor issue

[ancient musk]

i love my Arctis 1 Wireless, they worked properly out of the box and Sonar has Expanded them So Well

[elfin saffron]

Engine is not detecting mine Arctis Prime, i can't ear with the Steelseries Sonar Chat option on audio. Can someone help me?

[slow echo]

To be honest, I've only really had issues with it on the PS5. On PC I haven't had a single issue.

The only thing I don't like about my Arctis 7 is that the Arctis 7+ with the new USB-C dongle came out right after I bought it :/

[bleak jetty]

arctis prime isn't available in engine

it's an analog headset

[elfin saffron]

So what can i do?

[wintry thicket]

You route Sonar to your analog audio out, and analog in for mic.

[elfin saffron]

I do not have Sonar

[wintry thicket]

You just said that you couldn't hear with the Sonar chat option.

[elfin saffron]

Yes i can't, with my headphones i only have 1 audio options:
1- SteelSeries Sonar Chat
2- SteelSeries Sonar Gaming

On my Steelseries GG it do not appear Sonar Early Access option. I already have signed up to the beta.

[ancient musk]

have you disabled the other driver in windows by chance?

[elfin saffron]

What driver?

[ancient musk]

do you have a motherboard that has built in audio or a Dedicated Soundcard?

[elfin saffron]

I don't think so

Oh

i do actually

[ancient musk]

well then, that is the device you may have disabled in windows 🙂

device driver

[snow mural]

how to make my arctis 7 wireless sound better

[ancient musk]

Xain, using Sonar or just the headset?

[snow mural]

just the headset i think

[elfin saffron]

it doesn't even appear the option...

[elfin saffron]

Use Sonar, it improves the audio on headsets.

[ancient musk]

go and check Device Manager to see if the built in audio driver is even installed 🙂

[elfin saffron]

Which one?

if i use the first ones i can hear, but bad quality.

[ancient musk]

the first one i dont understand, second one however should generally never be used from my understanding

[elfin saffron]

k

What i do now?

[ancient musk]

something in sonar to fix bad audio i found was to turn ON Virtual Surround and Restart My PC

[elfin saffron]

But, Sonar don't even appear to me

[ancient musk]

outside of sonar im not sure

also Sonar Chat Does Not Work For Discord

[elfin saffron]

Idk why i do not have access 😦

[elfin saffron]

Ehh?

[zealous knoll]

I just bought my arctis pros today with the game dac and the audio quality sucks on pc, but somehow when i use it on my phone without the dac it sounds extremely good

[snow mural]

how can i use it

[elfin saffron]

Idk, im trying to use it too.

[ancient musk]

recently installed or updated GG application?

[elfin saffron]

Yes i installed 30 mins ago GG app.

[zealous knoll]

Could i get some help tho

I've tried messing around with the equalizer but no results

Still sounds bad and huge lack of bass

Cant tell the diference between them and those free headphones you get with an iphone upon purchase but somehow it sounds really well on my phone

[ancient musk]

if i could post links i would, however Google Steelseries Sonar and it Should be the first link, you will be installing another version of GG that will overwrite the current one i guess

[elfin saffron]

I have nothing in here, idk why i do not have access.

[zealous knoll]

go to engine

and update your thingy

[elfin saffron]

I have arctis prime, its not compatible with engine.

[ancient musk]

Analog Devices Do Not Show Up In The Engine

[zealous knoll]

oh damn

[hexed crest]

Sonar is early access

[elfin saffron]

Yours too, since you have Arctis 7

[hexed crest]

You have to enable it

[zealous knoll]

it does show up in the engine tho lol

[elfin saffron]

I already have enabled beta.

[hexed crest]

Arctis 7 uses engine

[elfin saffron]

Oh didn't know.

[zealous knoll]

flare could i get some help

[hexed crest]

All wireless headsets use engine

[zealous knoll]

here

it's not the wireless version

[hexed crest]

Probably eq?

I dont know the pros, i have a 1 wireless

[zealous knoll]

i did try to mess around with the eq

no results tho :/

just a huge lack of bass

[elfin saffron]

Do you have access to sonar ?

[zealous knoll]

whats that

[elfin saffron]

Sonar Early Access

[zealous knoll]

i dont think so?

where can i find it

[elfin saffron]

Thats why you have that bad sound

Probably like me

[zealous knoll]

where can i find it

[elfin saffron]

Does it take time to get access to Sonar?

[zealous knoll]

as i said i have absolutely no idea what this sonar thing is

[ancient musk]

googling Steelseries Sonar gives me the Sonar Early Access Webpage 🙂

[zealous knoll]

ohh

alright will do

but it's kinda late rn so im gonna go to sleep

1 am here

i'll try it in like

8 hours

[elfin saffron]

i have done that SO MANY times

[ancient musk]

thats a google webpage not a Steelseries webpage 🙂

OOHHHH, also System Tray Is Bottom Right

[elfin saffron]

Basicly the same

[tender rapids]

My artics 7 wireless headset keeps disconnecting and reconnecting over and over again

how do i fix it

[zealous knoll]

got no idea BUT

i just got my arctis pros today and

they sound like shit

but they sound well on my phone

[ancient musk]

steelseries(DOT)com/gg/sonar

[zealous knoll]

if u've had this problem how did u fix it

[tender rapids]

Must be your pc audio

[zealous knoll]

yeah ik that

but like what do i do

[ancient musk]

so you have not gone to the System Tray And Properly Closed GG

[elfin saffron]

lol

I just restarted my PC now

And still nothing

[elfin saffron]

And what is system tray?

[ancient musk]

Bottom Right Of Your Task Bar -> Arrow Pointing Up

[elfin saffron]

Bruh

Literally everytime i closed GG was in there

I have done it correct then

[ancient musk]

if thats the case then it may not be working properly

[elfin saffron]

Should I re-install GG?

[ancient musk]

recommendation at this point, as it sounds like the beta-Opt-In Beta Installer Has Broke

i recall having to "install Sonar" by downloading the software from the sonar webpage 😄

[elfin saffron]

I did that 😦

[ancient musk]

okay, no im officially no help if thats the case

[elfin saffron]

You tried your best, ty 😄

[ancient musk]

glad i could TRY to help, failed tho which makes me hurt just a bit

[elfin saffron]

Not your problem, is steelseries problem.

[autumn barn]

why tf wont my discord oled work?

ive set it all up

i also got it connected with my discord acc

[tender rapids]

Hello today i got arctis 7 wireless but i can't choose in windows surround sound please help me

i can't choose any other

[autumn barn]

have you downloaded the steelseries GG software?

[tender rapids]

yeah of course

GG engine ?

somethind like this?

[autumn barn]

yee

[tender rapids]

so what do i do

[autumn barn]

click on arctis 7

configure it

[tender rapids]

yeah what next

[autumn barn]

idk

[tender rapids]

men i already configure them

i have many configures but i can't choose surround sound in windows settings

and this mean i can't even heard it

and i have only stereo

[autumn barn]

have you read the manual that comes with the product?

[tender rapids]

yeah but there wasn't any info about this problem

please help me

they were very expensive

[lilac hinge]

anyone else have problems with micro adjustments? I just got this mouse and i move it just a little and the sensor doesn't track it

[autumn barn]

yall the discord oled and keyboard light is not working at all

[tender rapids]

Please help me

[spiral sparrow]

same here

[tender rapids]

you have same problem as me?

[spiral sparrow]

no no no

I need help fixing my headphones

[tender rapids]

what problem do you have?

[spiral sparrow]

can we get in a call I can show you

[tender rapids]

ok np

[pulsar nimbus]

i have problem with keyboard

[tender rapids]

My artics 7 keeps disconnecting and reconnecting

[restive hazel]

I got my 7p+ but theres no sound. my mobile can detect the dongle but there is no sound in the headset

light is blinking yellow. . .

[tender rapids]

my artic 3's dont have sound

[trim smelt]

my arctis 3's microphone isn't recognized

[tacit granite]

Anyone know how to fix an Arctis 7 transmitter? Mine suddenly stopped working, tried fixing it with the engine and now it thinks it's a transmitter for a different type of steelseries headset (pro, i think?)

[tender rapids]

quick question after you factory reset your headset do you plug the transmitter backin?

[wary blaze]

Do the Arctis Prime wired headset work with the steel series software download? When I have the headset plugged into my pc and I pull up the software and go into engine, it doesn’t show up.

[weak geyser]

The Arctis Prime doesn't have software support. None of the 3.5mm analog headsets do

[wary blaze]

Ok ty

[broken lake]

Hello! I need help with my Arctis 5 and setting up the RGB so that I can also hear and talk

[fickle lodge]

i seem to be having issues with my recently bought arctics 5 it keeps saying that it needs to be reconnected on the software engine and wont show any rgb on the headset

[broken lake]

Are you on xbox Adam?

[fickle lodge]

no, pc

ok i figured out what the problem was, i feel so dumb right now

[bleak jetty]

so what was the problem

[fickle lodge]

i had had the phone adapter connected to the part that connects to the headset which was canceling out the fact that it was connected to my computer, i feel so dumb

like i had the usb part all setup but the part that was supposed to go directly into my head set was connected to the phone jack piece

[bleak jetty]

eh

it happens

[fickle lodge]

sure does

[gilded shard]

Just bought the apex pro keyboard and rival 5 mouse. It’s not letting me change colors in the app and my keyboard won’t type after doing so. Any fixes for this ?

[tender rapids]

i just got steel series artis pro wireless for xmas and i wanted to know if it was safe to charge the batteries overnight

[tender rapids]

its not really support but a question

[bleak jetty]

read the rules

[tender rapids]

ok

[bleak jetty]

that wasn't directed at you, there were some deleted messages

[tender rapids]

oh ok

[bleak jetty]

it's better to not charge overnight

you reduce battery health

[tender rapids]

ok

thank you

[gaunt sigil]

could i get some help please
my keyboard lighting has gone all dull and weird
no matter what i change the rgb to it doesnt change
even when i set the keyboard to single colour it doesnt change

sorted it had to uninstall and re download it

[glossy flume]

Can someone help with something please

[zealous knoll]

I also need some help, i talked here yesterday night and i've solved my issue partially

My audio is great on spotify now, but it sucks in any game

[tender rapids]

I need some help too. I tried installing the steel series engine 3 on my Mac. But it led me to the gg client so when I go on engine there is nothing.

[gusty basin]

pls help

[tender rapids]

How

[elfin saffron]

Which headset do you have?

[tender rapids]

I have a mice but like how do he/she has the engine working

I tried for 2 hours

[zealous knoll]

i downloaded sonar

as u told me yesterday

but it doesnt show up in the steelseries app

like

i opted in

[elfin saffron]

Go to home

There will appear an "ad" about sonar

You click to Learn More and you'll get access to Sonar

[elfin saffron]

I do not have my headsets option in there, is that normal?

[zealous knoll]

did u click on "select"?

[elfin saffron]

Ofc lol

[tender rapids]

Can anyone help me ?

[zealous knoll]

I would, but i don't know how

OK so i fixed almost all of my problems; just one still stands. When i use the sonar output i can't hear behind me, and if i try to select windows surround sound it says "something went wrong while trying to enable surround sound". Please help.

[autumn barn]

discord oled apex 5 not working

[elfin saffron]

How do i disable 7.1 on analog headsets?

[zealous knoll]

i can't change the sample rate on my arctis pros

and no surround sound option

also no 7.1 surround sound option

[zealous knoll]

• aren't the arctis pros 7.1 surround?

[noble hamlet]

I got a Artic 5 but the mic isnt working

its fixed

but now i can only hear music in videos and it sounds distant

[buoyant spade]

I have an Arctis 1 wireless and the microphone won't work in discord, and im not sure why

it works when I test it in Voice and Video settings

but it will not work in a vc

im also able to hear myself

for some reason

[zealous knoll]

You hear yourself because sidetone is most likely enabled in the gg app

[noble hamlet]

Cosmic

I have the artis 5 but i cant hear anything

the mic works, the lights dont

[buoyant spade]

thats not the main problem

[noble hamlet]

it shows theirs audio going

but theirs not any

[zealous knoll]

Well i mean im not that good i just got my headset yesterday and i've got problems too, waiting for someone to help

uhhh

go to the steelseries app

engine

click on ur headset

go to the illumation thing or whatever it's called

click on ur mic

and select ur colors

[noble hamlet]

The drivers are gone now

[buoyant spade]

when the headset is plugged in is the led supposed to flash green?

[noble hamlet]

okay i fixed my stuff

[spring patrol]

My arctis 7s microphone apparently sounds pretty bad, i have tried changing hz and updating drivers but it's still not working properly.
Could you help me in spare time?

[zealous knoll]

yeah i have 7s pro

they sound ass too

u need to get sonar and it'll sound better

but i cant hear behind me when using sonar

so i need some help with that

[rigid arrow]

how do i make audio visualizer work

[hexed crest]

Mic is not rgb

[frigid panther]

Hiya, so I got the acrtic 3 bluetooth, and when I go wireless on my PC the audio goes really choppy and laggy - anyone got any ideas?

[urban ridge]

i just got a arctis 3 for christmas can u use it as a wired headset?

[hexed crest]

Yes

Plug the 3.5 wire into the headset

[urban ridge]

i did it isnt working

[frigid panther]

it sounds like this

wait a sec let me convert that to mp4

[rigid arrow]

did anybody else have this issue with audio visualizer and does anybody know how to fix it?

the graph or whatever it is literally just stays all the way down and doesnt effect my keyboard or mouse at all

my volume is at max on spotify and on my computer overall i literally am going deaf and its still not going above that

[tender rapids]

hi zeuss i cgc

I got the arctis pro wired headset for Xbox but I don’t know how to use the rgb? Anyone help?

[plush kiln]

Hello, and i had just gotten the artic 5 for christmas. Although when I plug it into the game chat mixer and plug the usb in the chat mixer gets power, but the headset does not. My headset is "getting audio" although I can not hear it. As well the same thing happens when I plug it into the headphone jack. I installed the software too and tried everything got no clue what to try

[urban ridge]

i had the same problem with the arctis 3 like a minute ago try the buttons on ur headset

[rocky mason]

i cannot enable moments in steelseriesgg in my macbook

pls help

[plush kiln]

literally just kept unplugging and replugging

[urban ridge]

lol if my tip didnt work try turning around the cable a bit

[tender rapids]

Does yours light up

[plush kiln]

yes

[tender rapids]

How did you light it up?

Through engine?

Because mine won’t light up, I’m on Xbox but can’t find where to do so

@plush kiln

[zealous knoll]

in sound properties, windows

can't change my sample rate/press the configure button outside of this menu

arctis pros wired+dac

[bleak jetty]

please read the rules

[zealous knoll]

sorry

[bleak jetty]

and in the future, don't delete pings once you've done it

you also ghost pinged me in general earlier

makes it harder to figure out what people want

[zealous knoll]

i did and then i deleted it because i saw u were offline so i thought i messed uo

up*

my bad

[bleak jetty]

it's all good

[zealous knoll]

but uhh how do i fix my headphones

[bleak jetty]

is it explicitly broken?

most people shouldn't need to touch the sample rate

[zealous knoll]

the problem i'm experiencing is that i can't hear behind me when using steelseries sonar

also no spatial surround sound option appears here

[bleak jetty]

you can't do it through engine?

[zealous knoll]

i did, still can't hear behind me

you're talking about DTS, right?

[bleak jetty]

yeah

[zealous knoll]

yeah it's enabled

i'm suspecting my headphones are on 5.1 surround sound instead of 7.1, but i can't click configure here to select it

[bleak jetty]

configure it through the sonar device maybe

[zealous knoll]

can't

[bleak jetty]

properties

not the configure button

[zealous knoll]

still can't

do i return them and get new ones?

they're good headphones so i wouldn't want to

[bleak jetty]

you can hear behind you when not using sonar?

[zealous knoll]

i can, but the audio quality is significantly worse

[bleak jetty]

i'd ask the sonar team then

[zealous knoll]

where can i ask them?

is there a different server, channel or perhaps a site?

[bleak jetty]

making a ticket on the website, #official-support

[zealous knoll]

they're on break

wait

do i need the dts app?

or maybe dolby atmos?

[autumn barn]

bruh that gamesense stuff does not work with anything

[bleak jetty]

wrong channel

[tropic cedar]

hi I'm sorry to bother you but I have a bug with my apex 7 the oled screen does not turn on someone to help me

[tender rapids]

Pls?

[wary blaze]

Can someone help me fix my arctis prime mic? When I try to talk, I don’t hear anything go through and I checked everything and the mic was on and available. I checked if it was muted or not and it was unmuted also.

[pliant robin]

I have the same issue but it sometimes works but very quietly

[wary blaze]

I just got it yesterday and I tried everything

[pliant robin]

I just got it today and its turned all the way up in discord and in windows

And I can't access sonar

[wary blaze]

Arctis prime doesn’t work with the engine thingy

[pliant robin]

It's because I didn't opt in to the early access

[wary blaze]

Ye

When I do try to test the mic in discord it makes this noise that isn’t my voice and it’s kinda staticy

[pliant robin]

Figured it out

the quietness is solved by using sonar

and you just have to set it as your mic in discord for it to pick up your mic

[wary blaze]

I did

[south mulch]

yo i got the arctis pro and am trying to set it up but the illumination is not working. could someone help please

i can screenshare if it helps

[quartz obsidian]

is the 3.5 extension needed to use the arctis 3 on pc?

[tender rapids]

Okay so I finally got the rgb on my headset but it’s connected to the mixer through a hdmi port and was wondering how to use the mic since it’s already being used

[tender rapids]

You need to connect the mixer into a hdmi port

But the problem is I can’t use both the lighting and the mic at the same time

[south mulch]

oh fr?

ill try that rn

its without a gamedac btw

just the mixer thing

nvm i figured it out im just an idiot lmao

[versed pike]

endless loading,Windows 7

[tender rapids]

How to fix double-click in rival 3???

[gilded shard]

Still didn’t work for me

Anyone else having issues changing the color through engine? Mouse and Keyboard are stuck on default

[zealous knoll]

I can't hear behind me when using sonar on my arctis pro wired + DAC

[grand creek]

I'm having issues with the Apex 3 keyboard. The left CTRL, letter p, and letter k does not work. Following the guide to factory reset doesn't work either. The keyboard never flashes while holding the requested keys down. Any insights?

[tropic cedar]

hi I'm sorry to bother you but I have a bug with my apex 7 the oled screen does not turn on someone to help me

[zealous knoll]

yo i have arctis pros too how do i connect them to a hdmi port

mine didnt come with hdmi ports

adapters*

[tender rapids]

Because you have a dac

[zealous knoll]

cables whatever u wanna call them

i do have a dac

but i can't hear behind me

so i was suspecting that was the problem

(i still need some help on that)

[versed pike]

Pls help

[zealous knoll]

press ctrl+shift+esc

end task

[tropic cedar]

who have the apex 7 here ?

[tender rapids]

Jest silnik

a czy sterowniki to nie wiem

nie mam arctisa

[dapper spade]

just got an arctis pro wired w/o gamedac and my headset is not lighting up nor is it detecting mic at all. headphones work fine

i have no idea whats going on

[pure geyser]

Hey I just installed Steelseries GG, any reason why it doesn't detect my Rival 100?
It used to work fine with the old software

[tender rapids]

login

[pure geyser]

So you have to create an account to change your mouse DPI, the mouse you bought and you physically see bruh this era is f*cked every software is pure garbage with adware and forcing users to do stuff all the time

Thanks for the answer I'll just refund the mouse then

[dapper spade]

nvm figured it out lmfao

[rigid arrow]

this was happening to me as well just with my spacebar and p and i fixed it by changing the keys actuation

[rigid arrow]

it literally just makes it easier on the user its not that big of a deal

[tender rapids]

im just thinking like that lol

idk

[pure geyser]

Yeah create an online account to change the DPI of your mouse you bought 60$ is easier for sure, especially when it used to work without it and when all non garbage companies don't do it

[tender rapids]

im not a fucking specialist i just tell you what im thinking

[pure geyser]

Just give one reason why you're forced to create an online account to change the OFFLINE DPI of your mouse

Just non sense garbage software

[rigid arrow]

ok i can

[tender rapids]

and also what's a problem with creating an account?

[zealous knoll]

dude resxt no one cares

stop being an asshole

[rigid arrow]

it can keep the profile saved with your account so if you ever use the mouse on another device you'll have your dpi and lighting and all already configured

[zealous knoll]

u asked for help

[rigid arrow]

its not that big of a deal dude

[zealous knoll]

he answered ur question

[rigid arrow]

you make it seem like you're forced to buy an account or something

it literally took me 5 seconds to make an account

[pure geyser]

He pinged me back so I answer

[tender rapids]

bro creating account is free

and fast

[zealous knoll]

ok no need to be an asshole lol

[pure geyser]

Yeah and have your data stolen by trash companies just to change your DPI that's pure trash

[zealous knoll]

2neg

i can't hear behind me

on my arctis pros

[pure geyser]

Stay blind idc shitty generation filled with non sense

[zealous knoll]

works fine on the chat output

[rigid arrow]

shitty boomer with anger issues

[zealous knoll]

doesnt on the game

output

[rigid arrow]

might be something with your surround sound

[lapis basin]

dose anybody have SteelSeries Arctis 7 wireless headset

[tender rapids]

you are being mad on reality lol

[rigid arrow]

does anybody here know how to fix audio visualizer?

[bleak jetty]

chill out guys

english only, sorry

[lapis basin]

do you have SteelSeries Arctis 7 wireless headset

[tender rapids]

i dont think that it would make sense to companies to steal some average incel data

[rigid arrow]

below average incel data

[bleak jetty]

no and don't ping mods please, dm us if it's a server emergency

next person to continue this gets a mute

[rigid arrow]

okay saucy can you please help me

with audio visualizer

[zealous knoll]

yeah i know that

[rigid arrow]

the VU meter goes up to the top

but it doesnt do anything with the graph

[zealous knoll]

but i can't figure out how to fix it

i know the surround sound is on 5.1

[tender rapids]

average person computer data is like 5$

[zealous knoll]

but i can't press configure to change it to 7.1

[rigid arrow]

well personally im not really sure then as i dont use a steelseries headset and have never touched a steelseries device before a couple hours ago

im just here to try to get my audio visualizer to work

[tender rapids]

also can someone tell me what to do with my rival 3 double clicking

[rigid arrow]

change your debounce time

[tender rapids]

I installed gg client why can't i see my mouse?

[zealous knoll]

disconnect it and reconnect it

should fix it

[tender rapids]

disconnect and reconnect or click that missing device button

[zealous knoll]

i've had this probvlem

since yesterday

[dapper spade]

my mic isnt being picked up when i speak?? everything is plugged in correctly; usb > chatmixer > headset

[zealous knoll]

can anyone experienced get to me please?

[tender rapids]

how did u fix it

[zealous knoll]

not ur problem

my problem is that i can't hear behind me

[tender rapids]

ohh sorry

[bleak jetty]

which mouse

[tender rapids]

disconnect and reonnect doesnt work

[tender rapids]

which mouse

[tender rapids]

Rival 650 wireless

oh ok

[bleak jetty]

if you plug it in directly, does it recognize the mouse

[clear helm]

why wont my new rival 600 mouse not turn on when i plug it in to my computer

[tender rapids]

click missing device

[tender rapids]

wdym?

[bleak jetty]

use the cable instead of the dongle

[rigid arrow]

is it turned on?

[tender rapids]

like my mouse works very well

[tender rapids]

is my mice turned on? if yes yes it is

[nimble drift]

for some reason the 9 key and the 'y' key on my new apex 5 keyboard sometimes dont register

[tender rapids]

ok i'll try

[rigid arrow]

check your actuation time

[nimble drift]

how do i do that

[rigid arrow]

you have the steelseries program downloaded yeah

[nimble drift]

yeah i have Steelseries GG installed

[rigid arrow]

go into it, go to engine, go to gear

click on your keyboard

and you should see like 5 things

should look similar to this

[nimble drift]

yep i've got it open

[rigid arrow]

and actuation i would say bring to like 3

1 seemed abit too sensitive for me personally but you could use it if you want

[nimble drift]

i see no option for actuation

[rigid arrow]

oo well then personally idrk

[clear helm]

why wont my mouse turn on it is plugged into my computer

it is the rival 600

[zealous knoll]

I can't hear behind me

[versed pike]

😭

[tender rapids]

i think you should reinstall engine

[versed pike]

This gg

[rigid arrow]

help fix audio visualizer

[grand creek]

How do you change the actuation? (Thanks for replying too)

[clear helm]

why

[zealous knoll]

no spatial surround format option

[tender rapids]

why isnt it working aaaaaah

[dapper spade]

i figured it out lol im pog

[tender rapids]

hmmmmmmm why wont it workkkkkkkkk

: (

[keen socket]

Hi.I have a question. who won competitions for computer gadgets?

[rigid arrow]

whast keyboard

[zealous knoll]

i don't have windows sonic as a surround sound option

please help, i've asked for help since yesterday and still no one has actually given me any help :/ genuinely considering refunding these since i can't hear behind me

[grand creek]

Apex 3

[rigid arrow]

dont think u can

[tropic cedar]

please help my Oled screen dont turn on

[rigid arrow]

do you have both the usbs plugged in

on the wire

[tropic cedar]

wait

[elder panther]

you have to do both?

that explains a lot

[vivid ocean]

Yo, just got a rival 3 and got the steel series app set up and everything. The mouse is barely responding to movements and is just overall laggy, I've gotten the new firmware which sort of fixed it but it is still buggy. Sometimes will be slowing down a lot and sometimes it is too quick, These are my current settings

[tropic cedar]

This ?

@rigid arrow

[rigid arrow]

yur

what does it say in your settings

[tropic cedar]

nothing

its in french

what i have to do

[rigid arrow]

i have no clye it might just be brokenb

did you take the plastic off it

[tropic cedar]

Yes

Ok tanks

Thanks

[autumn barn]

you trying to use gifs in oled?

stop what?

[thin geode]

Hey does anyone have a problem with the Arctis Pro Wireless having a background buzzing or just a lot of noise

[tropic cedar]

Yeah

[autumn barn]

you uploading the gif file directly to oled?

[tropic cedar]

Yes

[autumn barn]

do you have discord enabled in the apps?

[vivid ocean]

also I have restarted my pc already, still no changes.

[autumn barn]

do you have anything like discord and such enabled in the apps?

[austere carbon]

do i disable enhancements?

the headset sounds completely different with it disabled

is it disabling dtx?

[prime sierra]

hey, I have the artics 5 headset.
my problem is that the little remote control doesn't work properly with discord because in my discord settings there is "Casque (game)" but not "Casque (chat)". (I'm using a translator so sorry for the potential mistakes)

what makes my discord sound play in the same side of the remote control as my games

@bleak jetty sorry for the ping but can you help me pleaaase ?

[bleak jetty]

have you read the rules

[prime sierra]

yes

ups

sorry

problem patched

[autumn barn]

damn you programmed a fix?

[scarlet oasis]

it works plugged in the wireless it does not

i run the update and nothing happens

[nimble drift]

ok hi the oled screen on my Apex 5 doesnt display anything when my discord gamesense is enabled

[late cargo]

Hey, need help, i used my Arctis 7P+ on my phone and now im home again and wanna paire it with my pc again but it dont wanna work every time it shows me headset need new paire

i trying it since 3 hours

[crude yew]

Hey I need help with my Articus 1 I got the headset is self connected I just need help getting the mic through voicemod

[zealous knoll]

I can't hear behind me when using my Arctis Pros

Help

[austere carbon]

Enabled Surround sound, or inversely disable it depending on what u have now.

[pulsar skiff]

mm how do i get the arctis 5 microphone to work? ive been fiddling with settings for 3 or so hours and have not been able to get it to work

[candid sand]

Hey, I'm wondering what profile keycaps are compatible with the Apex pro. I know cherry profiles arent compatible, as I just bought a pair only to find out they get stuck with each keypress

[gentle silo]

im trying to change my msi laptop keyboard color, how do i get to it on the steel series website

[tender rapids]

just got an arctis pro, i click the spot that says click here to install but it just goes to the main menu and doesnt do anything'

[austere carbon]

On the main menu

It’s say something like Click Here to install at the end of the sentence

[tender rapids]

ion see it

[austere carbon]

Oh um

It showed up for me under the headset

Try restart the app maybe

[thin geode]

anyone know how to stop buzzing sound on arctis pro wireless

[gentle silo]

is there a way to change my rgb on this msi laptop?

its the same one i have,and im wondering if i can change it to different colors

[austere carbon]

The small white noise is a part of wireless tech

It’s not noticeable once you have something playing

[thin geode]

alright

[austere carbon]

I agree it’s kinda annoying when idle

[thin geode]

very

[austere carbon]

I got mine today and thought the same thing 😅

But it sounds great so I can’t complain

[thin geode]

it does sound great

[austere carbon]

Do you have dtx on?

[thin geode]

yea but i have it going through a goxlr

[austere carbon]

Fair

Have your tried turning off audio enhancements in control panel?

I messed around with it and I’m not sure what I prefer

It makes it sound more “accurate” and synthetic, but enhancements on makes the bass more felt if that’s makes any sense

[candid sand]

Hey, I'm wondering what profile keycaps are compatible with the Apex pro. I know cherry profiles arent compatible, as I just bought a pair only to find out they get stuck with each keypress

[gentle silo]

can i change rgb color on an msi laptop

[visual ingot]

Hi i just got a apex 3

The volume scroll used to work

But now it doesn't?

Can anyone help me

[late cargo]

got annyone arctis 7p+?

its not connecting anymore

[timid light]

I have a budget of about 180-200 for a headset so should I buy turtle beach or steelseries?

[bleak jacinth]

Hi. I am using MacOS High Sierra 10.13.6, and when I open the SteelSeries GG Client, it gets stuck on a loading screen. Any fixes?

I have been troubleshooting for a while but couldn't find anything.

[crude yew]

Hey I need help with my Arctis 1 headset, I got the headset is self connected I just need help getting the mic connected t discord

[worn idol]

Go to discord settings > Voice and video, And select ur input and output @crude yew

[crude yew]

not there

I tried that

The output is the headphones but the mic doesn't show up in there

[worn idol]

Check if the mic is connected via two different jacks

[crude yew]

I am on a laptop

[worn idol]

Oh

[crude yew]

:>

[worn idol]

Try to get an adapter for it

Like one of logitech's adapters

Does it use a headphone jack?

[crude yew]

yes

It has 1

[worn idol]

Do a headphone jack to USB adapter

I tried that before (and using it)

[bleak jacinth]

Can anyone help me? ;-;

[worn idol]

it works

[worn idol]

what do u need.. I already got a second one!

[crude yew]

they are the wired ones btw

[worn idol]

Do a headphone jack to usb adapter, There is a 95% chance it will work

[worn idol]

DM me

[bleak jacinth]

ok

Hi. I am using MacOS High Sierra 10.13.6, and when I open the SteelSeries GG Client, it gets stuck on a loading screen. Any fixes?
I have been troubleshooting for a while but couldn't find anything.

actually

its that

i was trying to put the message link

[worn idol]

Try to download the latest version

[bleak jacinth]

i did

i just got my mouse

and tried to install the engine

[worn idol]

Delete the engine and then re-install?

[bleak jacinth]

it got stuck on a loading screen

3 times already

along with restarts

[worn idol]

Well that was really common with the G-Hub

Logitech Gaming Hub

It kept on freezing

[bleak jacinth]

idk what that is

[worn idol]

At my dad i got a full logitech setup

[bleak jacinth]

oh

yeah im on my 2011 imac

lol

[worn idol]

Logitech G403 (Headset)
Logitech G815 (Low-Profile mechanical gaming keyboard)
And a Logitech G502 (Gaming Mouse, 25.6K DPI)

[bleak jacinth]

but yeah, its just been on a loading screen for hours on end

but the app opens flawlessly

its super weird

[worn idol]

Maybe its the kind of CPU u got

Cuz ur iMac has an Intel CPU

Try to go to system info

[bleak jacinth]

3.4 GHz Intel Core i7

[worn idol]

Top bar, Apple logo, System info thingy

[bleak jacinth]

idk how intel wouldnt work tho

[worn idol]

What kind of intel i7

I got an Intel i7-4760K

It should need to work if u got the 4K series

[bleak jacinth]

doesnt say

[worn idol]

Ohg

Maybe it is because the graphics is rather slow, 2GB or higher will make it boot up

[bleak jacinth]

yeah, but i dont think the graphics would cause a configuration app to not work lol

[worn idol]

Well a certain amount of MB is needed to boot something up

[bleak jacinth]

yeah, 1g is still pretty powerful tho, right?

[worn idol]

1gb is not powerful, 2GB or higher is what u want to go for

So try upgrading it

[bleak jacinth]

hm, ok

[worn idol]

And try watching LTT, He has REALLY good advice on technology

[bleak jacinth]

ok

well, thanks anyway

[worn idol]

Trying to do my best

even tho i am not staff

[bleak jacinth]

yeah, thanks a lot

[hexed crest]

Macs dont tell u the cpu model??? What?! Thats dumb

[bleak jacinth]

lol

[hexed crest]

Ur system may not be supported

[bleak jacinth]

it says macos 10.12+

[candid dust]

what does the steelseries engine do?

i downloaded for my apex pro but theres nothing for it

[runic ether]

hey guys. i have a problem and i dont really know what to do. well, i was typing then my keys stopped working. im using apex 3 and keys like qwerasdfzxcv, enter, f1, f2 dont work. i have no clue what to do

[timid light]

I have a budget of about 180-200 for a headset so should I buy turtle beach or steelseries?

[candid dust]

steel series

[dense hawk]

I’m having issues with a couple of my SS products

Like the D key on my Apex 7 TKL will only show #FF0000 and no other colors

Is there a way I can replace the key’s RGB without buying a new keyboard?

[timid light]

What would be good with mic quality and audio?

[candid dust]

oi think the arctis pro

i*

[timid light]

Which one?

[candid dust]

huh

im confused

[timid light]

Which arctis?

[candid dust]

arctis pro

i think has the best everything

[timid light]

the...330$ one?

[candid dust]

no

theres a 150 one i think

[candid dust]

thats the wireless one

theres a wired one

to

[timid light]

forgot to mention

I'd like a wireless

[candid dust]

ah

i see

[timid light]

any recommendations?

it's hard trying to find a good brand

Spent 180 today on some RIG

[candid dust]

arctis 7

arctis 7 wireless

[timid light]

Pro tip,never buy rig

ever

its horrible

every series of the rig brand

sucks

so please never buy it

[candid dust]

so either the artis 9 or the arctis 7

thats for you to decide

[timid light]

in your opinion which is better?

The breaking point for me in headsets is mic quality so.

as long as a headset has surround sound or decent audio I'm good

So which of those 2 has that?

[candid dust]

i think best audio is the arctis 9 but the mic on both of them sound the same to me

[timid light]

Is there any static between the 2?

[candid dust]

no i don’t think so

[timid light]

So no static when talking?

Like in the microphone that the other people hear

[candid dust]

you can go onto youtube to hear the mic quality

[gilded shard]

Anyone else having issues changing the somit in the app?

[thorny granite]

i need help, i just got my arctic 7p wireless headset today and the mic sounds really bad for other people how do i fix it

[thorny granite]

do you know how to make the mic sound good on it? mine sounds pretty bad for $160

[timid light]

I looked it up and didnt find anything but I found a bunch of videos calling it garbage

[candid dust]

k maybe i was wrong then

[hexed crest]

Corsair HS80

Arctis 7+ for 20 bucks cheaper

[tropic cedar]

No i have Nothing enable

[feral ingot]

i just recently got an arctis 9x for my xbox but when im unmuted theres a buzzing sound. how do i fix this?

[thorny granite]

i need help, i just got my arctic 7p wireless headset today and the mic sounds really bad for other people how do i fix it

[granite orbit]

can someone help me on why there is a 6 next to my arctic 7 game and chat

[bleak jacinth]

Hi. I am using MacOS High Sierra 10.13.6, and when I open the SteelSeries GG Client, it gets stuck on a loading screen. Any fixes?
I have been troubleshooting for a while but couldn't find anything.

[dense hawk]

Don’t use Mac ig

Have you tried updating your drivers

[potent seal]

Hey! when i use audiovisualizer with my arctis 5 connected it gets laggy. i had this problem on my old pc, so i thought it was just my pc. but sinds that i have my new pc it is still laggy. the moment that i disconnect my headphones it doesnt get laggy anymore. so can you guys pls help me?

[timid light]

I have a budget of 180-200 for a headset,what's good and I'd like It to have good mic quality and decent audio

[zenith sigil]

Where is EQ settiings at

[bleak jacinth]

how do i do that lol

[dense hawk]

Go to the website from the brand of your specifications

Or if you use a Mac (btw Rest In Peace if you do) go to apple

[bleak jacinth]

ok lol

[dense hawk]

Maybe

[bleak jacinth]

and, uhhh how do i update my drivers from there

[dense hawk]

You go to the website

Go to drivers

Idk how Mac works

I just know it’s sucks

😌I hate Mac OS

[bleak jacinth]

apple.com does not seem to a section for that

yeah, but its all i have

cringe moment

[dense hawk]

🙃

Save up for a new pc ig

[bleak jacinth]

and btw if u mean OS i cant update my Os my pc is too old

[dense hawk]

You’re screwed then ig

Try reinstalling steel sites gg

[bleak jacinth]

but... it says it works with macos 10.12+

im on 10.13

ive already done that like 4 times

and restarted my computer

[dense hawk]

Anyone here more qualified for this??

[modern gulch]

Hi, I am new to steelseries mouse. Just want to check, is there a way I can wake my mouse’s illumination by moving it or clicking it? Currently with idle, disabled illumination turned on, I could only wake the mouse’s illumination by hitting the keyboard keys

[bleak jacinth]

lol it's the second time i had posted that message, i also talked to someone else who couldnt figure it out

[timid light]

I have a budget of 180-200 for a headset,what's good and I'd like It to have good mic quality and decent audio

[hexed crest]

HS80

[timid light]

Hows the mic on it?

[pliant robin]

Why isn't sonar loading on my computer? It was working fine earlier today

[opal pond]

i recently bough a artis 9x for my pc

but when i connect the audio is super bad and keeps cutting

the audio is just distorded

is there a fix

[rain walrus]

Can I play both PS4 audio and PC audio at the same time through the gameDAC?

[hexed crest]

pcgamer.com/corsair-hs80-rgb-wireless-gaming-headset-review/

[charred citrus]

hi! my arctis pro (gamedac but i dont think it matters) occasionally the left ear led turns red and it only stops when i change the led mode to something else either using the software or the gamedac. why is this happening and how can i make it stop?

[chrome jewel]

Sounds like a bug, but you can check to see if maybe one of the Engine Apps is enabled and might be doing this for a certain notification (maybe the Discord integration?)

[charred citrus]

hmmm, thanks for the input, ill check

[grand musk]

My arctis 1 headset is playing all of my computer audio through my mic to friends on discord. I have tried basically everything I can think of. I am using the included splitter

[tender rapids]

how do i unpair my arctics 7 wireless from my pc

[hexed crest]

The headset pairs to the transmitter, not the pc

[tender rapids]

Still

how do i unpair it

The option doesnt show up

cause my headset keeps disconnecting and reconnecting and i already tried factory resetting it so ill unpair it then repair it

[chrome jewel]

Only way to unpair is to re-pair it to a new transmitter. They weren't ever intended to have an un-paired mode

[chrome jewel]

you might also try moving the transmitter to a different port on the device, if possible

[tender rapids]

yeah i tried that

its probably my transmitter

might get a new one

cause my headset works most of the time

it just randomly disconnects over and over again

then starts working again

[chrome jewel]

If it's within warranty you can open a ticket with #official-support and they might provide one free, otherwise you probably already know you can get a replacement on the SS website

[tender rapids]

i got it like a year ago

and it was for a birthday present

so

[chrome jewel]

Ah, righto. Well, I don't really have much else in terms of suggestions, I doubt reinstalling software would help much in this case.

[tender rapids]

worth a try

might do that rn

[chrome jewel]

if you're willing to go the trouble, I guess. best of luck.

[tender rapids]

yeah im kinda desperate i have no other headsets to use

[chrome jewel]

Worst case it will probably still work with a cable, lol. Not that that's an optimum solution.

[tender rapids]

Why does steelseries arctis 3 headset play my desktop audio through my mic if its loud enough

[lyric ridge]

Is there a reset button on the arctis 5

[limpid oasis]

Yo yall make the worst headsets of all time. Why in the hell would I spend $200 on a headset that I cant use to its full potential unless i have a laptop that costs another $500-$1000

Most retard shit I’ve ever seen

[wintry thicket]

lol only messages you've sent in here. troubleshoot before you trash talk.

[limpid cove]

any one got this?

infinity laoding gg

already tried reinstall

restart

[chrome jewel]

you'd be lucky to get a laptop as cheap as $500 that's worth much in terms of gaming. Also none of the headsets require a laptop. Many require a computer (some with GG), PS4/5, or Xbox to function to their full extent. That's because they're purpose-built. If you want a good everything headphone/headset stop looking for a gaming headset, buy "real" headphones (Hint: not gaming), and use an external mic or something like a modmic. Or, find yourself something that actually has the specs you want. If you spend $200 for purpose-built hardware and didn't read the specs to realize you don't have what you need to use them, sorry, but you didn't make a very smart choice, eh? Research before you buy. You might actually be happier with your purchases that way.

[chrome jewel]

Close the window, go to the taskbar, click the little arrow, right click the GG logo, select "Open SteelSeries GG". FOr some reason this works for me when I get the infinite loading error

[chrome jewel]

pretty sure only the wireless models have reset buttons, nothing to reset on the 5s that I know of. Might have a factory reset option in GG tho

[chrome jewel]

Audio crosstalk can be caused by faulty cables, bad wiring somewhere, or the fact that your sound is so loud it's bleeding into the microphone. Make sure your cables are fully clean and connected properly at both ends, and check your volume. If issue persists open a ticket with #official-support and see what they say. Might even get you a replacement.

[tender rapids]

How to change debounce time in rival 3 mouse?

[chrome jewel]

debounce cannot be changed, it's baked into the hardware. if you mean DPI you can use GG for that.

[maiden mica]

I bought this and the mic does not work. how do i fix?

[tawny roost]

Look up steelseries arctis pro setup guide

Can I use my apw with my xbox series s and still have sidetone?

[maiden mica]

i spent a full day trying to fix them. ive already done that

[tawny roost]

Damm

[visual ingot]

Is there a video how i can reset my Steel Series apex 3?

im so confused how to do it

[visual ingot]

How do I delete default config

[shy fable]

you can´t

[quiet badge]

when i installed the steelseries engine my arctis 5 started to creak as the sound faded anyone know why?

[stable vault]

Hey there, I recently got a SteelSeries Arctis 9 headset, and i've noticed there's little to no bass, any way to increase the bass to make the headset sound better? Right now it sounds pretty bad IMO.

[stray nacelle]

Please help me.

This is like this for 10 minutes.

[spare linden]

is this normal in rival 600 that both main buttons sound different?

[sullen vector]

i recently got a steelseries arctis 1 but it isnt wireless

the only problem is the microphone doesnt work on pc

though it works on the other supported platforms like playstation and mobile devices

[tender rapids]

there is a nob

idk how to explain it

u have arctis 1

[sullen vector]

yes

[tender rapids]

hmmm

i cant tell what i have

[sullen vector]

i tried searching up how to fix it but nothing's showing up

[tender rapids]

on the right side

do you have a sort of scroll wheel kinda thing

[sullen vector]

yes

thats the volume setting for the headphones

[tender rapids]

yes but look closely

it shows a controller

at the topo

and a person with a + at the bottom

[sullen vector]

kinda like a switch thing?

[tender rapids]

if u wanna play on ps4 and stuff move it to controller

then i think person is for pc

[gloomy veldt]

Hey guys, i buy new mouse steelseries rival 3, add the app steelseries GG, and the application prompted me to update the mouse firmware, after I click, an error occurs and the mouse turns off and starts blinking blue, and the firmware installation does not start, maybe someone came across this?

[tender rapids]

idek if we have the same headset lol

[sullen vector]

we probably dont

[tender rapids]

sorry i tried lol

maybe u will find something

[sullen vector]

its okay

[hollow yew]

Yesterday, I got the SteelSeries Arctis 5. When I was in a vc yesterday, I pressed the mute button on the headset and the led light on the mic turned on but when I spoke my friends could hear me even thought the mic was muted. Please help. Thanks.

I've fixed it. The input device on discord just wasn't set to Arctis 5. Sorry for the inconvenience.

[sullen vector]

i dont even know how to make my arctis 1 mic work

for some reason it doesnt detect my voice on pc only

[strange totem]

😉

[jolly ivy]

anybody else bluescreening when using steelseries products?

every product that I've used slows or crashes the pc out of nowhere

[tawny roost]

Did you use another pair of headphones recently and if so what were they

[tawny roost]

Nah have 4 of their products plugged in everyday and it's fine

[jolly ivy]

idk then

maybe i'll try not using the gg client

[white falcon]

anyone know why my arctis 9x only plays audio when im playing a yt vid
like i have to play a yt vid in the background so i can hear my ingame audio when im playing a game
otherwise i hear nothing
also the audio is slightly delayed but im gonna assume thats just my old bluetooth adapter lol

[stable vault]

Razer Kraken V2

[white falcon]

nvm whenever i reselect it in my device manager it works without yt but the moment i click onto a yt video it happens again

[autumn orbit]

Has the high click latency with the Steelseries Prime mice been resolved?

[pliant robin]

Anyone know why my sonar is frozen like this?

I can move the fader and change menus but the thing that shows volume is stuck

and there is no mic input being shown

now it works

[tawny roost]

Aren't they like overly bassy, the arctis 9s are a gaming headset not for listening to music with a bass booster lmao

[stable vault]

I usually listen to music while gaming

[tender rapids]

where I can find a register code on my arctis pro gamedac?

[stable vault]

and no, I also have a pair of Sony headphones for my phone which has much more bass

[tawny roost]

So do I, I spend my life listening to music but I'm not bothered about a headsets bass when it's not made for that purpose they still sound Great for my music and My game.

[stable vault]

Even in games, it doesn’t sound good

It sounds like a cheap 10$ headset, honestly

I also have some Sony headphones, not even half the price of these ones and they sound 10 times better

[vague kelp]

anyone know how long headsets on there main website take to come back in stock?

[fair girder]

Anyone else getting spammy self promo DMs from this person?? Only mutual server is this one. Just FYI mods :)

[bleak jetty]

dm a mod instead of putting it here

[vivid raven]

is there any way to bring back your backup data on ss engine?

because I just reinstalled it and cant see any of my configurations on my gear

[tawny roost]

So it's not just the bass it's the audio quality itself?

[vivid raven]

I just downloaded engine 3 and it synced my data back then I downloaded gg again and its all gucci now

[stable vault]

yeah…

[tawny roost]

Great

That's weird

[alpine oasis]

hey got a quick question, is it possible to make the lighting on my steelseries gear mirror the colors on my screen?

[tender rapids]

where I can find a register code on my arctis pro gamedac?

[crystal bridge]

so i just got the artics 7 and i really can’t hear directional sounds for example if a player is in front of me i’ll be able to hear him but i won’t be able to hear where it’s from any tips on what i should do?

[limpid tartan]

i got the arctis 3 today but the volume isnt working when i plugged it into my laptop. any help?

[tame wharf]

I got the apex 3 keyboard and it’s my first time using it and some of my keys don’t work anyway to fix it

[tender rapids]

What is this?

Virus.

???

[bleak jetty]

dm me or another mod

[inner mauve]

just got a steelseries Apex Pro and i tried to upload a file onto the OLED settings and keep getting this?

anyone know?

[quaint musk]

Ok I am having issue since I got my arctis 9 headset yesterday for christmas, I have sound in discord but no sound in any games, or on twitch, youtube or anything. I tried support but its just a revolving loop that does not assist me at all

[cursive sigil]

i have a probleme

any mod can help

[quaint musk]

you will get as much support on here as the website....NONE....good luck!

[candid dust]

what software is be used for the apex pro

[fiery nova]

bruh that's for scams

[inner mauve]

lol

[hexed crest]

Open a ticket for support

[candid dust]

where

[hexed crest]

SS website

[bleak jetty]

really

[tough sleet]

I recently bought Arctis 1 Wireless and my mic sounds... like it was taken from a telephone. how can i fix it?

[robust marsh]

Can someone tell me how to download the engine instead of the GG software.

[magic lily]

The engine IS the gg software

[tame wharf]

I can’t factory reset my apex 3 keyboard anyway to fix that

[torn flame]

ayo

could someone help me with my headset bruh

[dim geyser]

i also need help with my headset

[torn flame]

we aint gon get help bro @dim geyser

😔

[dim geyser]

i know

i need to fix if myself

[bitter plume]

The amount of people ive seen needing help with headsets in this chat has turned me off from steelseries headsets forever

[tepid iris]

My Arctis 7 is randomly unable to play any audio, but is still connected. Moving to another usb port or reinstalling GG sometimes fixes it temporarily. Any ideas on what to do to fix this?

[clear jasper]

I thought this is an official steelseries server. Question, are there actual steelseries employees, better support folks here? (And I mean in general, not active right now - it is holidays/ weekend)

[bleak jetty]

read the channel description

[clear jasper]

Great answer

knob head

[bitter plume]

Yes, they rarely seem to show tho

[clear jasper]

yea and when they do, sarky comments 🙂

[bitter plume]

(In any channel)

[bleak jetty]

first

i'm not a steelseries employee

second

you need to read the rules

AND this channel description

[clear jasper]

Then provide a decent answer, rather than make sarky comments

[bleak jetty]

literally answers your question

[clear jasper]

your reply provided no value

[bleak jetty]

really now

[digital pasture]

so i upgraded from astro a10 to steelseries arctic pro and the sound quality is way worse

is there a problem i need to fix

and what should my settings look like in steelseries engine

[clear jasper]

BTW @bleak jetty I did read the rules, under"Info channels --> Rules"

It did not mention there are no employees here.

[bleak jetty]

so what does rule 1 say

[clear jasper]

Go read it yourself

Or you need help?

[bleak jetty]

last time dude

keep it civil

[clear jasper]

Here check it

Those are the rules

Which I read

[bleak jetty]

you aren't following them

[timber crypt]

Hey guys I’m connecting my laptop to monitor and I can’t get any sound and when I click on sound I get tbis any idea of what to do?

[clear jasper]

So in that screenshot where does it say no official employees here?

[bleak jetty]

that wasn't the point of me telling you to read the rules

the point was rule 1

you need to chill out

[clear jasper]

So, my question was not in the rules. So you could have just said "no" rather than tell me to check rules, which I did - where it does not say it

See the point, how you could have prevented this mishap?

[bleak jetty]

i told you to check the channel description AND the rules

which has the answer you wanted AND a rule i wanted you to read

now drop it

[digital pasture]

is my headset faulty or sum

[bleak jetty]

change it from microphone to gaming or chat

[digital pasture]

so i upgraded from astro a10 to steelseries arctic pro and the sound quality is way worse
is there a problem i need to fix
and what should my settings look like in steelseries engine

[timber crypt]

Ok I’ll try that ty

[rain bay]

open steelseries app and go to sonar, then check what is selected under game and chat for your sound device

might be your GPU takes over as default audio device when u connect additional display

[digital pasture]

is there no solution for my issue

[bleak jetty]

it's hard to know what the problem is other than "it sounds bad"

[gaunt oasis]

I wanted to ask a question that might be related to vapor's problem?

and might help solve it

[digital pasture]

well i switched from astro a10 to arctis pro which should be an upgrade

but the sound is just worse

[rain bay]

tried enabling virtual and messing around with EQ?

[gaunt oasis]

My Arctis Pro Wireless in these sound settings can only go as high as dvd quality for some reason

[rain bay]

that's what you get over 2.4GHz

it's much faster response tho

so no delay in games

[digital pasture]

do I need to screw with anything in here

[rain bay]

in the steelseries app

not there

[gaunt oasis]

Is there a way I can raise the audio quality? maybe by plugging it into the computer?