#archive-user-support
1 messages · Page 77 of 1
Sonar and Engine are two different pieces of software. Sonar works with any headphones just like any other EQ app
If you mean most recent as in the newest one released that would be the Arcits 7+
I've been looking at getting a new headset and I'd rather get the latest one for the amount of money it is
Is the one in the picture that?
Or is it something else?
Why would it be newer and cheaper?
Look at the title. The one in the picture is the Arctis Pro Wireless
What's the difference of them though?
Is the newer one worse than the one in the picture I sent?
The 7+ doesn't have some of the features of the Pro Wireless like Bluetooth or the swappable dual battery system with the base station
It's like $200 less so that's why I ask
Oh
So what's the most recent pro wireless then
the swapable battery
is the decision making difference
if you dont need the swapable battery thing, get the 7+
I'd rather get the battery
That's the whole reason why I was looking at it
If not I would've just got the more expensive Corsair headset
Virtual or something like that
The 7+ has better battery life and uses USB-C for charging + has quick charge. The Pro Wireless has less battery life (10 hours per battery, comes with 2 batteries), but also has Bluetooth connectivity if you want to pair it with your phone
I mean with the pro I don't really have to worry about charging it overnight then right?
Since the extra battery is always charging
Correct, you can have one battery in the base station that will always be charged
I currently have the Corsair Void Pro and I've only had them for maybe 2 years but lately they barely hold a charge and it's frustrating having to have it plugged in when they're a wireless headset
So that's the whole reason why I was looking at something new
Yeah I can imagine. I've been using the Arctis 9 wireless for a few months now and my only complaint about it is having to charge it so the dual battery system would be 100% worth it IMO
I mean the charging isn't too big of a deal
Just annoying when it dies so I have to have a cable running out of the side because I feel it on my shoulder
And if I forget it's there and I get up I then yank the cable with me
Yeah, unfortunately the 9 doesn't have quick charge so it takes around 4-5 hours to charge from 0-100. That's why I say if you don't have the money to drop on the Pro Wireless then the 7+ is the next best option because of the longer battery and the quick charge function
I mean if I have 20 hours on a headset I'd be fine
Probably more assuming the battery in the dock charges in 10 hours
Yeah, both batteries are 10 hours
I meant like how long it would take for it to charge
I have my old keyboard with a broken volume wheel and cut cable, the warranty is done and it’s been claimed as RMA, so if I were to fix the wire so that I could turn rgb on and mount it on my wall, that wouldn’t get me into any trouble like steelseries app seeing the keyboard serial number as RMA’d and they ban my account? @weak geyser
I'd assume it can recharge in the dock in under 10 hours so you never really run out
It's probably about the same time it takes for my Arctis 9 to charge so assume about 4 hours
That'd be fine
Wait mb for the ping alanhm just saw rules
I just wouldn't really use the bluetooth part of the headset
A) Rule 8
B) I already answered your question a couple days ago. It's fine.
Yeah mb bout ping, and I wasn’t clear about that last answer so I just wanted a double check thanks and sorry!
I'm honestly surprised that other companies haven't thought of the double battery thing
If you don't think you'll use the bluetooth then personally I would save the money and get teh 7+ but it's ultimately up to you. Audio quality is more or less identical when in wireless mode between the two
You just pinged them again with the reply 😂
Pings and message replies are two different things lol
I’m such a dumbass I’m sorry
I'd mostly get it for the double battery part
We had to update the rule a bit when Discord added that
Ion use discord that much and forgot replies ping
I was just joking
Ye thought I was finns get banned 😆
These are fine, we just don't like random pings
Ah understandable
Yee
I love the reply feature
Easier for when multiple things are happening
But thanks for helping me out with the headset thing
Np
Didn't want to spend that type of money and get the older model
As far as I know there isn't a refresh of the APW on the horizon anytime soon so you're good with that
Probably not because of the global chip shortage but maybe in the next couple years. We'll just have to wait and see
True
Not that it matters too much but is the port that has the Playstation icon also compatible with others like Xbox and Nintendo Switch?
This btw ☝️
No, Xbox and Switch don't have an optical audio port
Oh okay
uhm am i the only one who cant see the offers, says on steelseries app there are tons of offers but once i click on it i get full price
It says PS5/PS4 in the title
The PS5 doesn't have an optical port but the console does support USB headsets so for the PS5 you would just set the base station up like you would for a PC and just set it to PS5 mode
I just have a Switch but I have it connected to my PC through a capture card so I can hear it through that
I was just curious
Rule 8
😂
what rule 8 i need support
does anyone know where i can get live support from steelseries?
so no support?
They're called topics btw (confused me a bit with banners)
I don't use gamesense so the only thing I can recommend is just turning the app off and back on and try restarting GG and or the PC
reinstall the app then
Try restarting the app. I just opened my GG and I can see the sales listed on the home page
yeah i see them there
but not on the website
but yesterday i could see all the offers so i added it to my checkout but when i was gonna pay it was full price
Go to the website home page and click on the Black Friday Sale banner
so i contacted support and he said they would honor but now i cant see the offers so i dont wanna buy unless i get the offers
there is non for me
not anymore
Try clearing your cookies and disable your VPN if you're using one
can try again
didnt do anything
but it says "cyber sale is here" on the website but i dont see anything on sale, lol
i just wanna buy my mousemat xD
Which one?
xl 5 rgb one
Trying to remove the spacebar from the apex 100 and i have no idea hoe to do it
usually just yank it out but google first
Noone has an awnser on google
What happens if you follow this link? Also make sure you're signed into your SteelSeries account https://steelseries.com/gaming-mousepads/qck-prism-series?size=5xl
yeah idk what to do, they told me they would honor the deal but if it dont say the price i dont think i wanna go spend 200 dollars and then have to pay the full 400 dollars in the end :3
i mean i just bought a 5k pc and 3k monitors xD i ain't got no money left
I can't tell you anything else other than follow whatever directions support gives you to get the sale price
yeah but i cant get a hold of them today
Support doesn't work weekends so earliest you'll get a response is Monday
but it says they have 24/7 support
in some countried
i have a vpn so i could just use that to get the live support
but i dont know how to find it
Dude wtf, apex 100's spacebar is build different
5 fking screwdrivers and dat aht doesnt move
it's a membrane keyboard the keycaps aren't meant to come off, like, ever
it's just not designed for that
No not yet. I’ve given up and hopefully someone would help me here.
Hey looking for some help here, my SteelSeries artic 5 about 4 months old and ONLY in FPS games I can't hear behind me, like at all. Surround sound is on and i can't seem to get it to work.
try turning off surround and any extra sound processing programs, and also check your settings in-game. Sometimes the programs will interfere with each other
check the screen brightness setting (if possible)
I don't see a brightness setting
When I turn off visualizer it starts then stops
visualizer...?
The audio visualizer
In mods
I had it on the I turned it off
It started then it went off
oh yeah that will mess with it too. in fact, a couple of the engine apps will override the OLED, make sure none of them are on
Non?
yeah just to be sure
you can turn them back on one by one if the screen starts working again to see which (if any) are causing the problem
perfect, now we know. and sure thing
Would anyone be able to help me with my arctis 3 on pc? i'm having issues getting the mic to work, windows detects that i've plugged in a mic and but it wont pick up any audio from it
What does SS have against VPN's
Can't properly use any of their stuff if you have one.
they don't have anything against them, they just haven't bothered to figure out how to make anything play nice with them
didn’t work.
well then I'm fresh out of ideas, sorry. Did they work before?
Yes
well if they're less than a year old you can contact the official support team and request an RMA (replacement)
What if they were bought in amazon will that still work?
yep, long as you have the receipt. You might actually be able to return thru Amazon (maybe) which can often be faster.
Okay sweet.
anyone know if there's a way to get moments to not record other audio besides the game?
bc yes, please record the game audio, but no dont record the stream i have int he back
Hey so I can't get my sidetone to work on my arctis 7xs. My chatmix isn't working either and I have windows 11 and I think that's the issue because it worked on windows 10 but I've messed with all my settings in windows and I can't figure it out.
what is this doing?
Hey, i ordered an apex pro over a week ago, estimated delivery nov 18/19 yet the order is “preparing for shipment”, what do i do
When you don't touch the keyboard for a while it changes colour and then changes back when you tap it
Hi this is my first product from Steel Series and i have the Arctis 3 and i am having an issue with my mic on the headset not working, has anyone else had the same issue and if u have what was your fix
im gonna go to bed so if u have any solutions please pm me thanks 🙂
I ordered an headset last monday and it also should've been here between the 18 and 19th. Its still standing on preparing for shipment aswell.If it takes a lot longer then you should create a ticket ab your order.
Hello! Can someone help me?
I want to save this preset: https://i.imgur.com/3p74jcl.png
How can i do it?
And what is Prim Sync?
It also looks like I get the colorshift in history. But I want to save it.
ok so i just got steelseries moments, and i came here to ask if there is a way to separate game (the game im running) and discord audio (i play with friends, and if i get a cool clip, i dont want their voices to be in it because i dont have their consent)?
Prism sync sycns the rgb across all devices
eyo 3 hrs no help so im reposting
can someone help me. my rival 650 does not work in wireless mode and the software update always fails
For the arctic 7 to turn the headset off do I just turn my laptop off?
And is there a way to make discord notifications not that loud while listening to music
Cause the wireless transmitter is still blinking even though my laptop is off
Hi Steelseries I'm writing to you with a request. I recently bought new SteelSeries arctis 3 headphones and I have been struggling with the problem from the beginning. Ultimately, when talking to friends, all my friends hear each other twice through me, so I would like to ask you for help. Thank you in advance:)
Hey guys, I have the Arctis 9 but I am having issues with it (sounds really bad when im on a call, but playing games/music is fine) anyone know a fix?
Also I do have a SS keyboard (Apex 5) and I know how to use the Engine but the headphones just arent connecting
sounds like you're using bluetooth
both of those would be caused by using bluetooth
do you know what the velcro headband is for

no sorry
waaaa
I tried connecting with USB, but the headphones didnt show up in the Engine
Do I need the new engine? Heard there was a new one i think, not sure
that totally depends on what version you're using
Weird af, Steelseries Engine 3 just stopped working just now entirely
is there a way to seperate my youtube audio settings and zoom,discord
I know this makes it louder
Idk what this does
what headset is that?
arctic 7 wireless
in that case using the chat output for zoom discord etc and game output for everything else would seperate the audio
the chat output is the second picture right
the dial in the second picture adjusts the balance of the chat and game outputs
THATS EPIC
my arctis 5's chatmix dial is inverted, if i move the dial to chat, it only plays game audio, if i move the dial to game, it goes to microphone only
is this a sign of anything bad?
So I have the arctis 7 headset and I noticed that the headset doesn't work well with soundpad, that being it doesn't pick up the sounds. Is that just the application or is there something up with my headset?
i have a lot of questions to try answer
no, it shouldnt be, im not too sure about arctis 5 but maybe have a look around in advanced sound options
i dont have any experience with the application , if it works fine its proabbaly the application, you could try checking driver
s
check advanced sound, check steelseries engine + headset and check game volume and also windows volume
It used to be fine and the correct way
Idk what happened, it falls off my desk a lot due to it being pretty loose and just there, could be that
oh
yeah
m,yaba get a headphone stand
or maybe put on monitor]#
LETSGO
err
not the headphones, just the chatmix thing
oh
u have a dial
?
game dac
yes, but the dial is inverted
oh right
well at least it works
it started happening yesterday
reinstall if u want something to try
sometimes it just happens tho
okie
err
what headset ui have?
okie
go onto gg
and on the engine section
okie
would the advanced audio thing be in here
try getting it, it cant hurt
oh no
i meant in settingds
like
that explains it
nice
thats why my audio quality has been crappy
you don't need an account to use engine
it made me make an account to use engine
same i think
it's hidden, but you need to say that you don't have an account and there should be an option to skip it
does this work in windows 11? i dont see it in my settings in audio
try reverting your headphone settings on gg if you can but i might just be that your mic is too close to the speak or something
does what work?
@tender rapids
dts headphone x
try to f reset it or revert to default on engine make sure it has charge aswell i guess
Just a reminder my ‘fixes’ have no guarantee of working, use at your own risk
for some reason my Aerox 3 wireless 2022 rgb is not working
when i change the color nothing happens and It stays cycling through the prism
does anyone know what is wrong?
Has anyone encountered a constant crackling / popping while using the Arctis Pro Wireless on MacOS over bluetooth and been able to solve it? All the troubleshooting threads I can find online mention solutions (e.g. changing audio codec) that are no longer functional in Monterey –_–
When I connect my Arctis Pro Wireless to my GoXLR/Switch, I have extremely bad white noise (3.5mm to 3.5mm connection)
Just a constant hiss
@shell arch any help regarding giving product ideas
While I was playing with my friends my arctis 1 wireless suddenly stopped working on the left side which is weird since I never dropped it or anything like that. Nothing I’ve been doing is getting it to work so I was wondering if there is something I don’t know or if I should just replace it
wait what im playing roblox with audio but it keeps disconnecting for no reason
arctic 7
just got it today
Has anyone figured out a fix for the Arctis 9X and Xbox One connection problems?
how to do that
i have no idea
for some reason my Aerox 3 wireless 2022 rgb is not working
when i change the color nothing happens and It stays cycling through the prism
it also won't even work with apps like prismsync
anyone know what's wrong?
It shows symbols for windows key lock, caps lock, and scroll lock like this
Why is that not on apex 5?
It isn't? As far as I know their isn't any differences in the OLEDs across keyboards. It should ne under Settings -> Display -> Lock indicators
please help me
i am having trouble
Uninstall the software, uninstall the drivers through device manager, shut down the PC, unplug the mouse dongle for 30 seconds, plug it back in, turn the PC back on, reinstall the software
If that fails, factory reset the mouse
If that doesn't work, create a ticket through #official-support
how to reset the mouse
sorry i am brand new to steelseries gear i only got them a couple days ago
i dont mean to bother you
ok i will try all these other things. thanks so much :D
Turn off the mouse
Hold the left, Right and CPI (the top one in the middle under the scroll wheel) buttons down at the same
Plug the dongle back into the PC, turn the mouse on while continuing to hold the three buttons together for five seconds until the LEDs start to blink
thanks so much
oh my goodness. i'm so silly. i never had the dongle plugged in and I just had it bluetoothed to my PC
now that I plugged in the dongle, it works.
and before i couldn't access illumination without my mouse being off
thank you
Ooh thanks
Hi this is my first product from Steel Series and i have the Arctis 3 and i am having an issue with my mic on the headset not working, has anyone else had the same issue and if u have what was your fix
I'm having issues with my Aerox 3. It works fine most of the time, but sometimes my cursor will stop responding. Not a full stoppage of movement, but it'll feel like it's having issues communicating its movement to the dongle, and it'll go from like, 0.35 sens to feeling like 0.12 sens. It doesn't get jumpy, just laggy.
It's like having cursor deceleration come on in the middle of a movement, just randomly. I checked that deceleration is off, though.
It wasn't like this at the beginning, but I feel like the issue is getting worse with time.
I tried contacting support in months past but they keep sending me generic troubleshooting instructions that I've tried countless times before, when I email them back they send me another set of generic troubleshooting instructions and I never really get any resolution. So I joined the discord. Please help!
You want me to give a product idea? Or like refine others
Have you tried resetting the mouse
It might be some weird firmware that got corrupted but I also think it might be. Hardware issue which I cannot help with lol
Ping me if u need some help ( Ik what I said is a bit generic but if we have a conversation I think I may do better at fix )
Yeah, I've done it all. Did a firmware update today, reinstalled Steelseries Engine (GG),
I thought so
Used it while charging because I thought it might be a low power issue, but still hops around.
Well, no hopping, just like,,, I'll be playing Valorant and aiming left and right and sometimes it won't move as much. It'll feel like a buggy low sens.
Tried tapping it on the desk like an old rollerball mouse, that doesn't fix it. Lol.
Yeah, fully charged now.
Ru able to test it
Because it doesn’t sound a bit like a hardware issue
Also
Is it connected using the dongle
Or Bluetooth
It is connected via dongle. On 2.4G.
Okie nice
I thought it might be my deskmat material since it's all black so I tried other deskmats and it's the same issue too.
It is not always, it's only sometimes.
Currently working okay.
No, not really any patterns.
Okie
I guess
You could check
If anything is like in the mouse sensor
Or obscuring it
I dust it quite often.
I was afraid that taking it apart would void the warranty.
Yeah probably
Yeah, haha.
I don't think so. Never been wet either.
Yeah. Might just have to contact support again and try to get through all the generic stuff and try to get a replacement or something,.
Does it do the same thing with other computers
I only have this one computer, I don't know about that.
Okie
I don’t see why it would affect it
Yeah
Sounds like u might have to ask for a new one
Today!
Uh, about an hour ago.
Using a fresh install file from SS.
And then using the fresh engine install, I saw that there was a new firmware update for my mouse.
So I installed that too, according to the instructions.
Yeah
Yeah, I've tried it all, lol.
Amazon.
I only have the mouse. Other things I think other companies do better, maybe. I probably shouldn't say that in a Steelseries forum though.
Yeah, I'll reach out through Amazon.
Please note: The below warranty terms apply to purchases made through SteelSeries.com only. All other purchases may need to be initiated with the original seller.
😄
@shell arch I'd just want the steelseries to give up on this headrest design with hinges or fix it by reinforcing speakers cups from inside... My 3rd pair of Arctis Pro (I have the gamedac version) just started cracking again on hinge... I always put them on head by grabbing headrest and they were always on stand, never stood on desk/anywhere but on stand... I kept so good care of them yet they failed me so many times, except in sound... I mean they still work but are cracking and will look bad as others did and imagine how a person who gave 350€ when they came out feels after I thought flagship will finally fix my OCD and audiophile requirements.
Oh dear,wel how long ago did u buy them?
It would be nice to see more durable headsets especially when consumers pay a premium
and they didnt last even 1 year each
yes, every time
each time there were no design changes
and i had to break working headset because it cracked
talk about ecology
type arctis hinge
Did you get a new one/refund?
in google
Okie
yes, I got new ones every time but had to break old one and wait for new to arrive leaving me without headphones...
and not to lie this is a pain already
to go trough process each and every time
Do you think
You might get a different headset?
I think this is good enough proof
It is
no, I ask for design change / improvement
I posted on reddit
Is this yours
Go to steelseries
r/steelseries • 2 yr. ago
Posted by hiroller18
Additional post actions
Arctis Pro cracked at hinge repair options?
So I bought a the headset in March and the plastic piece surrounding the hinge on the eaecup broke. Anyone know of a recommended repair maybe even parts. I cannot go through support because of the place I purchased it from
no
Oh lol
this is
posted yesterday
It’s unbelievable how many people have their headsets break with just regular use (mainly with the headsets that have a metal hinge). The entire weight of the ear cup is put on one small piece of plastic that is getting worn by the metal hinge constantly grinding on it. These pictures were from looking at Amazon for 15 minutes, there are way mor...
the vid is not mine but it sums it up
Lemme have a check
Wish I worked at steelseries now lol
Not too hard to fix either
I need to go tho
Cuz my pc stopped working so I’m disassembling it
Lol
good luck!
fianlly i fixed it was it was
idk what*
i just took everything out hten jammed it back in#
How do I turn off my wireless transmitter connected to my laptop when I turn my laptop off
It still blinks after my laptop is off
Does anybody happen to know how to do the usb things
do y’all know what the difference is in the packaging
i recently bought these because they where on sale but i don’t know the difference between those and the other ones
like are these a worse version?
please may you send a screenshot of the 'other ones' @sour kraken
oh i see
those seem to be the console edition ones
@sour kraken
hm
the box looks differenyt
anyways
the ones in your picture are a console edition
they will not work with pc
these one wi;ll
@sour kraken
ah thanks
I wanted to ask so basically i bought a arctis pro wireless headset, the audio box broke somehow so i bought a new one and for some reason the 2 wont connect
It keep saying failed to pair
The new audio box wont connect to my old headset
oh
The box is the transmitter
Incorrect
My arctis 1p wireless works perfect on pc
The only difference is earcup and ski band color
please can you send me a link to that headset
It is the same price as the 7p rn so no point in buying it
can u send me a link to the 1p tho please
The Arctis 1 Wireless for Playstation is a gaming-grade wireless headset designed for PS5, PC, Switch, and Android thanks to an innovative USB-C dongle design, making it perfect for gaming at home or on the go. Its sleek and lightweight design includes the same high quality speaker drivers and mi...
okie thank you very much!
that is for pc...
the one that mc wanted doesnt support pc
i have the urge to cancel an order but support isn't replying to my ticket, how much do i have to wait...
They all support pc
?
an apex pro keyboard
nopw
or full size
full size
yeah , thanks, i can't cancel it from the website anymore though
oh
okie
copy paste this
soz
not hat]
If you do not see an option to cancel your order in your order history, it means your order has been processed and is no longer able to be canceled. If you want to continue with the cancelation, please refuse delivery and the package will be returned back to us. Once we receive it, you will receive a full refund within 3 to 5 business days.
that should allow you cancel it with a bit of a work sorry thta it take extra effort
@blazing drift
yup, i don't even know if i'll ever receive my order, it's still pending on "preparing for shipment" after 2 weeks lol
oh oof
yeah orders shouldn't take more than a few days to process, i'd definitely wait for a reply on the ticket. the support team doesn't work weekends/holidays so the reply might be delayed since this week is thanksgiving week
well, I've just got my new apex pro...
and there's one key that doesnt show up in the steelseries engine
someone plz help
which key @cinder knoll
ok
sometimes it happens
The \ and | one (it's one key)
k
Worked thx
nice!
Fully shutting down
huh
theres a chance that you canyt
if you rleally want it dark
try covering it in electrictal tape
how
got an apex 7 10keyless, only problem is the layout that gg has is different, not by much, is there a setting i can change?
other guy had same issue
go into the "settings" tab and make sure the region of the keyboard matches the layout you have
Hai just bought a arctis 3 console for my ps5 but the volume is extremely quiet
I recently got the AEROX 3 WIRELESS ONYX, problem I’m having is connecting via usb cable the mouse connects and disconnected several times for about 5 seconds then just disconnects for good
Ok so I have a weirdly specific issue and I'm hoping someone's come across it before.
I have a Steelseries Stratus Duo controller, and I have Lego Star Wars the Complete Saga on steam on my PC.
The game recognizes my controller, but most of the inputs just... can't be mapped.
The game recognizes-
Thumbstick movement
Left and Right Triggers
D Pad
The game does not recognize-
Pressing in either stick
X Y B A
Left and Right Bumpers
The three middle buttons
I literally don't have enough buttons that can be mapped to play the game, at least not enjoyably. Anyone know how this can be resolved?
steam has a controller manager thing i think
I have a Stratus Duo as well and I've never had any issue with any of the games I've tried but like Flare said you can set up a custom controller input map through Steam and every game launched through Steam should obey that map (assuming other games recognize those other inputs on the controller, because if not then you should RMA it)
@weak geyser how can us discord members ask for product change, for example in the arctis cracking
A) Read the rules. Don't tag mods
Product ideas
Sorry I didn’t know it was a mod, just that someone told me that 3 pairs of his arctis pro hinges cracked or. Something
Okie thanks
Thank you
if my mom sees me destroying the headphones I am dead
Why ru doing that?
Why does RMA have to be like this😓
they broke
yes
but like still
if they send headphones 2 days after I break my current headphones then I won't have headphones for 12 days💀
Oh you mean yourself, sorry I feel so stupid
Oh
I see
Good luck with it!!
I need them bcs I do online classes bcs I have broken my leg and my mom will think I am using the headphones as an excuse to lose school
I told her how it works but she gave me that stare yk
Tbf I will get brand new headphones but the 12 days will be LONG
ye
I play PS5 and want to get a Qck prism cloth mousepad. If I connect the mousepad to a laptop or pc and adjust the rgb lights will those settings stay when I plug it into my PS5 or no?
I can get a answer in my morning
I’ll test using my own one
But I need to sleep now
I would think maybe not due to the fact
It doesn’t appear to have any onboard memory but I could be completely wrong
My Arctis 9x headset likes to randomly mute audio when I open certain games. why?
it also mutes all audio when i join discord calls or record with geforce experience
They should
idk if its broken or something because i have way too many problems with my headset
You could try a factory reset
how do you do that
i deleted and redownloaded steelseries gg client
and now i cant find my device
thats another problem
are you using bluetooth?
the audio muting would be caused by anything using the mic, making the headset go into hands-free mode
im on pc
the 9x doesnt come with a transmitter
if you want to use it the inteded way on pc you need an xbox wireless adapter
thanks ill try that
It doesnt?
no, you just pair it with an xbox
or, if using it on pc with an xbox wireless adapter
can someone also explain why i cant find it on steelseries gg client
it worked before on bluetooth
according to steelseries you need to connect it with a usb cable
Just got Arctis 7p how to improve sound on ps4
Does it sound better on ps5 cuz rn it sounds okay but I was expecting more from $150 headset
i would say use the steelseries engine
but i believe thats not a thing on play station at all
@vale spire
¯_(ツ)_/¯
just got an arctis pro and the mic isn't working at all. I've done all the troubleshooting
2nd Steel product I’ve ever bought. The mouse left click was broken out of the box, few months later I try the headset, and now that I have it working all my friends say I sound insanely distorted. Steel is the only company I have ever ran in to issues with in years of buying pc accessories - 2 hours to set up a headset and it’s still janky af. 100% The absolute last time I will ever buy a steel product.
Hey
I have an artics 7P, is the 7.1 activate by default ? Because i got a 5 too, and i had too put 7.1 on , but this time couldnt find it on engine
How do I pull that up on steam?
Most games have no issue, it's only the Lego games it seems
Soooo… I spilled soda on my keyboard by accident
Did I get banned from this channel?
Bruh she’s gonna work
QD eectronics cleaner is too@harsh right for the plastic?
Don’t take me off. This is for science! I swear if it doesn’t work I’m buying a new one
What are the main differences between Arctis 7 and 7P for PS5 use?
After forced update (Windows 10) SteelSeries app got updated too
My built-in keyboard is no longer recognized
instead i got more bloatware ("GG Moments" and stuff)
How to do I get Engine only?
Exec: taskkill /IM SteelSeriesGG.exe /T /F
Exec: taskkill /IM SteelSeriesGGMain.exe /T /F
Exec: taskkill /IM SteelSeriesEngine.exe /T /F
Exec: taskkill /IM SteelSeriesEngine3.exe /T /F
Exec: taskkill /IM SteelSeriesGGClient.exe /T /F
Exec: taskkill /IM SteelSeriesEngine3Client.exe /T /F
Exec: taskkill /IM SSOverlay.exe /T /F
Exec: taskkill /IM SteelSeriesEngine.exe /T /F
Exec: taskkill /IM gamesense-discord.exe /T /F
Exec: taskkill /IM gamesense-discord-x64.exe /T /F
Exec: taskkill /IM AudioSync.exe /T /F
Exec: taskkill /IM /T /F
Exec: taskkill /IM SteelSeriesCaptureSvc.exe /T /F
Exec: taskkill /IM moments.exe /T /F
Exec: taskkill /IM SteelSeriesSonar.exe /T /F
Exec: sc stop SteelSeriesUpdateService
Exec: sc delete SteelSeriesUpdateService
So much bloatware
why
MSI -> shit ton of bloatware (but I can uninstall most of it without losing features I care about)
GeForce -> shit ton of bloatware (but I can uninstall most of it without losing features I care about)
SteelsSeries -> shit ton of bloatware -> You can't have SSE only because why?
I don't have 32 GB ram to have all this shit in memory in the background
Also I don't want to waste battery time so your shit can work in background taking even 0.2% cpu
i can't imagine i could just start hating steelseries so much just for this single thing right now
I used to be happy with it...
And now I lost all settings because it's more important to make bloatware instead basic functionality of saving settings
👏
I hate steelseries
Just like Razer -> using like half GB or ram in the background
for no fucking reason, and having bloatware you can't get rid of
XD
and now its crashing while i tried to recreate my old config
If it will continue i will have to go see my therapist because i am getting so fucking tilted
I just got a package and it’s missing an item what should I do?
again
Has anyone tested new software once?
- bloatware (gg/moments instead just only SSE)
- high ram usage (even when closed/in the background)
- does not detect built-in keyboard after forced update
- cannot load settings from cloud (invalid/missing settings)
- after i recreated the settings, connot sync them up to cloud
- feedback have no "back" option in case you miss clicked (F5 does not work)
can you release source code for the software/good api for driver
so people can write their own stuff that isn't bugged/bulky?
lol
what counts as "high ram usage" since mine is only using 150mb. discord is using more ram than GG is
Those games may not support controller?
There is an api for the software, not quite the driver, but open rgb may have reversed engineered it
I do like the idea of opensourcing gg
Then SS doesnt have to do as much work. Win win
I've a problem
My device is showed as "Not connected".
I've tested EVERYTHING to try to solve this problem, but nothing to do, the problem's still here.
I'm on Windows 11
Anyone know how to fix the arctis 5's not changing in the engine? like the RGB is out of sync and no matter what I do it just doesnt work I have uninstalled the drivers and reset like 4 times
Anyone else had steelseries randomly cancel their order? Been reading online that it will just happen incessantly and im out of luck
Any reassurance that is marketing or good image talk would be great
ERR
yes
i have not had this happen to me
err
is 5.5 gb of ram fine for idle
or do i have a virius
Out of?
Windows like using 1/3 of ram at all times
Can someone tell how Arctis 7P perform on Ps4 compared to Ps5 ?
For anyone on Windows 11 and seeing issues connecting mouse or keyboard via usb, turn of power safe option in device manager on USB ports
If a usb mic, mouse or keyboard was idle for a small period of time Windows would kill the USB port to save power
I can't change the color of the lights of my steelseries siberia 350 model headphone, can you help me?
Hello!! Can anyone help me pls?
I bought the other day an headset from steelseries website cuz it had 30% disccount but today I recived a email saying that my order was canceled cuz of my payment method. What should I do now?
sonar not showing up in GG after i opt into beta? i've tried restarting but to no luck
@here
Bruh
Don't do that
Contact your bank to get more info on what the error was or try reordering with a different payment method
I've got an Arctis 3 Bluetooth and suddenly the bluetooth has no audio at all. It doesn't even do the three beeps anymore when it's turning on and off. I've tried holding the reset pin for 30 seconds and it's definitely fully charged as it's connecting and staying connected
it's not like there's a separate speaker for the bluetooth, so what's going on? Any sugggestions?
anyone else got this?
Your order has been canceled
We are sorry to inform you that we had to cancel your order.
Your payment was rejected because we were not able to validate it.
We apologize for the inconvenience.
I called the bank and says it was accepted
whats the difference between these two
chat I think dedicates more bandwidth to the mic. I could be wrong but that's how I understand it. I don't have the 7s but generally I set my main output to Game and then in Discord select Chat as the output, so Discord uses the Chat while everything else uses Game.
uhhh
as I said I don't have the 7s
mine is probably different
just test both and go with whatever sounds best to you
the Certified option is probably the Chat, Discord might recognize it differently from Windows
What is sidetone Arctis 7p
It controls who much of your mic vol is directed back into your headset
So basically if you turn it up it kinda feels like a weird echo, you can hear yourself
Did payment go through?
The chat mean it will be on the chat side of the mixer dial, the game should mean that it is on the game side
Recommendation
Use game
And if u want something on chat
Change that specific software to it
Like how echo said with discord!
Is it when using specific applications
Or just always
Check that it is indeed connect with blue tooth
Maybe try a factory reset, I keep saying that lol (do it at your own risk)
Maybe a hardware issue aswelll
If the problem persists get a ticket on their website 🎫
hi
i just wanna ask is it normal since i place an order about a week ago but haven't received traking number ?
the status from the website always Preparing for Shipment
the little thingy on the cable
In game I have games and chrome and on chat I have discord, zoom, skype etc...
When you turn it clockwise you can hear your calls better like if you are on a VC with your friend and when you turn to the other side you listen the game better
in the middle there is a little stop so It is perfectly balanced so you can hear your game and your VC 50/50
@tender rapids
Not perfect explain but good enough I think
O_O
Does your wireless transmitter stay on even after your computer shuts down?
Mine does and it’s probably cause of the usb settings 
I don't got wireless 😅
I got the Artics pro
but it should be like this on the artics 7 too I think
Aaa
oooooooo
I need some help w the RMA tho
tf am I supposed to do?
except ripping off the headphones
it says pull out the mic or remove?
like rip it off as well or just pull it out
just pull it out, dont need to break it out
Yes
Until when is the discount available?
Anyone knows?
Or can anyone tell me pls?
does the prismcaps come in a swedish version?
All available languages are here https://steelseries.com/gaming-accessories/prismcaps?color=black&language=english
thank you so much!
Anyone knows when black Friday ends?
Hello. There was some pretty nice backlight setup when I connected the Apex 7 to pc. But it disappeared when I installed the software. Is there some topic with setups or some way to restore this backlight mode?
Question... I'm thinking of buying the Arctis 9x. Are they better in cancelling the background noise than the Arctis 7?
And just to be sure... Is it possible to use them simultaneously with xbox and PC? I want to game during boring Team meetings 😉
It should be a profile, change the profiles in engine until u find it
9x does not come with dongle for pc
I tried but my ones is still far away from default one. Thanks anyway
Neither are noise cancelling
I know... but it is an over ear headphome which causes some passive noise cancelling. Was wondering if it was sufficient for most background noises.
I'm now using the Arctis 7 and was wondering if it was any better?
If you mean isolation, they use the same earcups and seal, so no.
Ok. Thanks
So not possible to use Xbox together with PC. That is a bummer.
So I just cut the wires and break the headphones?
also it wants a print out or a screenshot from a QR code, can I just show the QR code from the website?
pls @here
you need to ask on the support ticket, we're not support. i don't want to give you advice and have your RMA get declined since something was wrong.
Pc only works thro bt
And how can I connect to Xbox? I thought that I could also connect wireless to xbox with the 9X?
xbox has its own wireless system that it connects to
So it is still possible to connect to PC and Xbox at the same time? Game sound from Xbox and sound/mic from PC?
maybe?
Ok 🙂
You will receive a replacement code within 2 business days to use on our webstore. If you have questions on how to use this code
IT GOT ACCEPTED
WOOO
yeah it's with everything. Even the chimes to let you knoe the bluetooth is turning on, on discoverable mode etc all don't work
I'll put in a ticket
Your estimated delivery date is:
Dec. 9, 2021 - Dec. 10, 2021
bro thats 16 days
thats pretty good considering all the supply chain issues
last time I ordered something it took only 9 days to get here
Close and restart it
Works for me
Sometimes it actually works better to open it from the task bar icon rather than the start menu or the desktop, for whatever reason
I TRIED
didn't work sadly
i just got apex pro and i need to make some profiles
Hi, I have such a problem, I gave the mouse to the warranty, they gave a new one in the store and still the same and in other games it works normally
where can i create a ticket support?
i got the arctis 7, my only issue is the chatmix bit; game audio is stereo while chat is mono;
i do wanna upgrade eventually and my only question is about the arctis pro, does it do the same thing or no?
and also is there a channel for sonar yet?
Need help regarding something... My order got cancelled twice now. 😦
the 3rd time I now used PayPal, it should go through now right? My paypal account says its on authorization still...
So I have an Apex 7 TKL, and I don't know what happened but I can't do anything with the keyboard. F9 - F12 glow red, Windows key glows a shade of blue, but nothing else works. I know how the Fn key does this but it's permanently like this and I've tried everything I can to fix it
So I just bought the Arctis Pro. Straight out of the box, brand new, the mic hasn't worked since I plugged it up to my pc. I've tried it on several devices, I've gone through every option that I could find on the internet, and I even got a friend of mind to look through all my computer options on my computer to see if I had missed something and for whatever reason it still isn't picking up the mic. The headphones work fine as far as audio is concerned but the mic isn't picking anything up. Has anyone else had this issue and been able to solve the problem. I'd really appreciate it because it's driving me nuts!
Is it the one with the gamedac? I had a similar case with a driver conflict so re installed all the sound drivers. Worked fine afterwards
It's not the one with the gamedac. But I think it's the exact same headphone you know just without the gamedac.
I'm not sure if this is the right channel for this or not but what should one do if a liquid was spilled on their apex pro?
Wasn't too bad but was decent amount
I'm trying to setup my Arctis Prime and its appearing in my device lists in my sound options but no audio is playing or being recorded. I can't find anything online about the setup or what I could be doing wrong. I followed the setup directions but still nothing.
Yeah most likely with the drivers. I mean do you have it connected via usb or the 3.5mm audio jack?
my rgb stopped working
Spilled a glass over my pro, just made sure it is dried after removing all key caps. Worked as intended stillnafterwards
Thats what im doing, thanks
Question,
Can someone confirm if the line in on the arctis 7 dongle is mono or stereo? Can it be used for gaming purposes?
I have it connected via usb
I have an issue with my Arctis 3: when I am in a call on discord my friends can hear what I am watching on youtube
go to user settings then voice & video then turn off the automatically determine input sensitivity and move the slider to the right till they cant hear it
arctis 5 mic doesnt work anymore, in the sound settings thing it used to be arctis 5 chat and arctis 5 game now its just game and sonar, i no longer have the arctis chat and arctis sonar doesnt pick up my voice is there a way to get sonar to pick up my voice or to get arctis chat back?
Hey everyone,
I'm just reaching out for some help. I'm after some Arctis headphones that can be used interchangeably with Console and TV (prefer if the TV connection can be wireless and lossless, I think I'll have connectivity issues if it's not lossless), any products or adapters that can with that?
Thanks :)
how can i connect my new arctis 3 to the steelseries engine?
You can't
Hey guys! My sound quality on calls is really grainy/bad and cannot connect to GG Engine (Arctis 9 on Mac). Basically, whenever I am on a call on Discord everyone sounds really, really grainy and sounds disgusting. I have heard that there are different modes for it (game mode, call mode etc.) and I want to change my calls into game mode to hopefully make it sound better. However, when I got the GG Engine to change it, it has not scanned my headphones (although they are fully connected via USB) and my Steelseries keyboard (Apex 5) is being scanned just fine.
Any help is greatly, greatly appreciated as I want this issue to be resolved and be able to play comfortably with my friends while hearing them just fine. Thanks so much, and see you guys later!
yo guys
Is there anyone have a same problem with arctis pro wireless on discord voice fading out?
I have also arctis 7 there is no problem with that
can anyone help me out with my mouse
i have a steel series rival 310
@shut sleet can you help me pls
sorry for the ping
so describe the issue
i'm cooking, sorry
Hey i was wondering can the apex pro tkl be wireless?
my mouse used to double click when i wanted it too not like a macro like the debounce time was low so i could do it but now i downloaded a software update then it stopped double clicking and it started sometimes to click and flicker on its own
i tried clicking all 3 buttons at the same time and repluging it
but that didn't work
Saucy?
well ping me once you're done
sounds like you need to rma it
Since my series 7 transmitter stays on after my laptop shuts down should I leave the transmitter in all the time or pull it out each time
doesn't really matter
Leaving it in doesn’t have any side effects to my laptop right
how do i do that rma
i did make one yesterday
should make a anotger one
it's thanksgiving so this long holiday i wouldn't expect anything
bruh xd
no
._.
that would be weird
wait why don't you just tell me the fix like right now
or do you not know it?
i don't
oh
._.
makes sense
alright thanks for helping me out tho i have to go now cya now
hello, just joined in, i need help with my laptop keyboard, i looked up videos and such, but after the windows 11 update i think, my keyboard doesnt light up anymore, and suggestions?
update drivers maybe?
tried
my mic on my antics 7 wireless isn't working help