#archive-user-support

1 messages · Page 77 of 1

pale fjord
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Is it this one?

weak geyser
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Sonar and Engine are two different pieces of software. Sonar works with any headphones just like any other EQ app

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If you mean most recent as in the newest one released that would be the Arcits 7+

pale fjord
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I've been looking at getting a new headset and I'd rather get the latest one for the amount of money it is

pale fjord
#

Or is it something else?

rapid tiger
#

it is something else

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and its cheaper

pale fjord
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Why would it be newer and cheaper?

weak geyser
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Look at the title. The one in the picture is the Arctis Pro Wireless

pale fjord
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I know

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It doesn't have a number though so I wasn't sure

weak geyser
pale fjord
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What's the difference of them though?

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Is the newer one worse than the one in the picture I sent?

weak geyser
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The 7+ doesn't have some of the features of the Pro Wireless like Bluetooth or the swappable dual battery system with the base station

pale fjord
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It's like $200 less so that's why I ask

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Oh

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So what's the most recent pro wireless then

rapid tiger
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the swapable battery

pale fjord
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I know

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That's why I was looking at it

rapid tiger
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is the decision making difference

pale fjord
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I'm tired of the shit headset I have

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Thing is dead half the time

rapid tiger
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if you dont need the swapable battery thing, get the 7+

pale fjord
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I'd rather get the battery

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That's the whole reason why I was looking at it

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If not I would've just got the more expensive Corsair headset

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Virtual or something like that

weak geyser
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The 7+ has better battery life and uses USB-C for charging + has quick charge. The Pro Wireless has less battery life (10 hours per battery, comes with 2 batteries), but also has Bluetooth connectivity if you want to pair it with your phone

rapid tiger
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get the pro one

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steelseries is comfy ad

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af

pale fjord
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I mean with the pro I don't really have to worry about charging it overnight then right?

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Since the extra battery is always charging

weak geyser
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Correct, you can have one battery in the base station that will always be charged

pale fjord
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I currently have the Corsair Void Pro and I've only had them for maybe 2 years but lately they barely hold a charge and it's frustrating having to have it plugged in when they're a wireless headset

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So that's the whole reason why I was looking at something new

weak geyser
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Yeah I can imagine. I've been using the Arctis 9 wireless for a few months now and my only complaint about it is having to charge it so the dual battery system would be 100% worth it IMO

pale fjord
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I mean the charging isn't too big of a deal

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Just annoying when it dies so I have to have a cable running out of the side because I feel it on my shoulder

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And if I forget it's there and I get up I then yank the cable with me

weak geyser
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Yeah, unfortunately the 9 doesn't have quick charge so it takes around 4-5 hours to charge from 0-100. That's why I say if you don't have the money to drop on the Pro Wireless then the 7+ is the next best option because of the longer battery and the quick charge function

pale fjord
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I mean if I have 20 hours on a headset I'd be fine

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Probably more assuming the battery in the dock charges in 10 hours

weak geyser
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Yeah, both batteries are 10 hours

pale fjord
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I meant like how long it would take for it to charge

glossy seal
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I have my old keyboard with a broken volume wheel and cut cable, the warranty is done and it’s been claimed as RMA, so if I were to fix the wire so that I could turn rgb on and mount it on my wall, that wouldn’t get me into any trouble like steelseries app seeing the keyboard serial number as RMA’d and they ban my account? @weak geyser

pale fjord
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I'd assume it can recharge in the dock in under 10 hours so you never really run out

weak geyser
pale fjord
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That'd be fine

glossy seal
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Wait mb for the ping alanhm just saw rules

pale fjord
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I just wouldn't really use the bluetooth part of the headset

weak geyser
glossy seal
pale fjord
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I'm honestly surprised that other companies haven't thought of the double battery thing

weak geyser
pale fjord
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You just pinged them again with the reply 😂

weak geyser
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Pings and message replies are two different things lol

glossy seal
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I’m such a dumbass I’m sorry

pale fjord
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I'd mostly get it for the double battery part

weak geyser
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We had to update the rule a bit when Discord added that

glossy seal
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Ion use discord that much and forgot replies ping

pale fjord
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I was just joking

glossy seal
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Ye thought I was finns get banned 😆

weak geyser
glossy seal
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Ah understandable

weak geyser
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Yee

pale fjord
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I love the reply feature

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Easier for when multiple things are happening

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But thanks for helping me out with the headset thing

weak geyser
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Np

pale fjord
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Didn't want to spend that type of money and get the older model

cloud haven
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so like

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just got apex pro and gamesense not working in dota2

weak geyser
pale fjord
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Alright

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It will probably come out when I buy it

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How it always works 😂

weak geyser
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Probably not because of the global chip shortage but maybe in the next couple years. We'll just have to wait and see

pale fjord
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True

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Not that it matters too much but is the port that has the Playstation icon also compatible with others like Xbox and Nintendo Switch?

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This btw ☝️

weak geyser
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No, Xbox and Switch don't have an optical audio port

pale fjord
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Oh okay

weak geyser
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The PS5 doesn't either

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Because Sony dumb

wide kraken
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uhm am i the only one who cant see the offers, says on steelseries app there are tons of offers but once i click on it i get full price

pale fjord
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It says PS5/PS4 in the title

cloud haven
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so like

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how can i fix gamesense for apex pro?

pale fjord
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I don't have a playstation anyways so it doesn't matter to me

weak geyser
# pale fjord It says PS5/PS4 in the title

The PS5 doesn't have an optical port but the console does support USB headsets so for the PS5 you would just set the base station up like you would for a PC and just set it to PS5 mode

pale fjord
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I just have a Switch but I have it connected to my PC through a capture card so I can hear it through that

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I was just curious

cloud haven
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@weak geyser

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gamesense is broken what can i do?

weak geyser
pale fjord
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😂

cloud haven
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what rule 8 i need support

weak geyser
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Read the rules

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And read the banner of this channel

wide kraken
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does anyone know where i can get live support from steelseries?

cloud haven
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so no support?

pale fjord
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They're called topics btw (confused me a bit with banners)

weak geyser
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I don't use gamesense so the only thing I can recommend is just turning the app off and back on and try restarting GG and or the PC

cloud haven
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did both...

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where can i get support?

wide kraken
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reinstall the app then

weak geyser
weak geyser
wide kraken
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yeah i see them there

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but not on the website

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but yesterday i could see all the offers so i added it to my checkout but when i was gonna pay it was full price

weak geyser
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Go to the website home page and click on the Black Friday Sale banner

wide kraken
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so i contacted support and he said they would honor but now i cant see the offers so i dont wanna buy unless i get the offers

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there is non for me

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not anymore

weak geyser
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Try clearing your cookies and disable your VPN if you're using one

wide kraken
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can try again

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didnt do anything

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but it says "cyber sale is here" on the website but i dont see anything on sale, lol

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i just wanna buy my mousemat xD

weak geyser
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Which one?

wide kraken
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xl 5 rgb one

harsh skiff
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Trying to remove the spacebar from the apex 100 and i have no idea hoe to do it

wide kraken
harsh skiff
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Noone has an awnser on google

weak geyser
wide kraken
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full price

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170 dollars ish

weak geyser
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That is very weird

wide kraken
harsh skiff
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Ye idk how to remove the spacebar

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Yanking it out doesnt do anythinf

wide kraken
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yeah idk what to do, they told me they would honor the deal but if it dont say the price i dont think i wanna go spend 200 dollars and then have to pay the full 400 dollars in the end :3

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i mean i just bought a 5k pc and 3k monitors xD i ain't got no money left

weak geyser
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I can't tell you anything else other than follow whatever directions support gives you to get the sale price

wide kraken
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yeah but i cant get a hold of them today

weak geyser
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Support doesn't work weekends so earliest you'll get a response is Monday

wide kraken
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but it says they have 24/7 support

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in some countried

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i have a vpn so i could just use that to get the live support

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but i dont know how to find it

harsh skiff
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Dude wtf, apex 100's spacebar is build different

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5 fking screwdrivers and dat aht doesnt move

chrome jewel
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it's just not designed for that

fringe lichen
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need help setting up steelseries gg

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wont let me clip

obsidian vapor
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No not yet. I’ve given up and hopefully someone would help me here.

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Hey looking for some help here, my SteelSeries artic 5 about 4 months old and ONLY in FPS games I can't hear behind me, like at all. Surround sound is on and i can't seem to get it to work.

loud pike
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The oled isn't showing

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But the configuration screen says it is

chrome jewel
chrome jewel
loud pike
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I don't see a brightness setting

chrome jewel
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it's in the keeb, not in Engine

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see if you can access the menu on the keeb at all

loud pike
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When I turn off visualizer it starts then stops

chrome jewel
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visualizer...?

loud pike
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The audio visualizer

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In mods

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I had it on the I turned it off

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It started then it went off

chrome jewel
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oh yeah that will mess with it too. in fact, a couple of the engine apps will override the OLED, make sure none of them are on

loud pike
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Non?

chrome jewel
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yeah just to be sure

loud pike
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AH thanks

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It was the discord one

chrome jewel
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you can turn them back on one by one if the screen starts working again to see which (if any) are causing the problem

loud pike
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It was discord

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The visualizer wasn't doing anything

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Thanks for the help :D

chrome jewel
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perfect, now we know. and sure thing

plucky thorn
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Would anyone be able to help me with my arctis 3 on pc? i'm having issues getting the mic to work, windows detects that i've plugged in a mic and but it wont pick up any audio from it

midnight socket
chrome jewel
chrome jewel
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well then I'm fresh out of ideas, sorry. Did they work before?

chrome jewel
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well if they're less than a year old you can contact the official support team and request an RMA (replacement)

obsidian vapor
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What if they were bought in amazon will that still work?

chrome jewel
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yep, long as you have the receipt. You might actually be able to return thru Amazon (maybe) which can often be faster.

obsidian vapor
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Okay sweet.

teal swift
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anyone know if there's a way to get moments to not record other audio besides the game?

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bc yes, please record the game audio, but no dont record the stream i have int he back

white anvil
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Hey so I can't get my sidetone to work on my arctis 7xs. My chatmix isn't working either and I have windows 11 and I think that's the issue because it worked on windows 10 but I've messed with all my settings in windows and I can't figure it out.

pearl grove
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what is this doing?

blazing drift
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Hey, i ordered an apex pro over a week ago, estimated delivery nov 18/19 yet the order is “preparing for shipment”, what do i do

quick obsidian
vale granite
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Hi this is my first product from Steel Series and i have the Arctis 3 and i am having an issue with my mic on the headset not working, has anyone else had the same issue and if u have what was your fix

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im gonna go to bed so if u have any solutions please pm me thanks 🙂

daring dust
cold thorn
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Hello! Can someone help me?

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How can i do it?

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And what is Prim Sync?

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It also looks like I get the colorshift in history. But I want to save it.

minor cypress
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ok so i just got steelseries moments, and i came here to ask if there is a way to separate game (the game im running) and discord audio (i play with friends, and if i get a cool clip, i dont want their voices to be in it because i dont have their consent)?

cold thorn
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Help.

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How can I do multiple color presets on one configuration?

hexed crest
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Prism sync sycns the rgb across all devices

minor cypress
fathom wadi
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can someone help me. my rival 650 does not work in wireless mode and the software update always fails

tender rapids
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For the arctic 7 to turn the headset off do I just turn my laptop off?

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And is there a way to make discord notifications not that loud while listening to music

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Cause the wireless transmitter is still blinking even though my laptop is off

waxen socket
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Hi Steelseries I'm writing to you with a request. I recently bought new SteelSeries arctis 3 headphones and I have been struggling with the problem from the beginning. Ultimately, when talking to friends, all my friends hear each other twice through me, so I would like to ask you for help. Thank you in advance:)

charred geode
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Hey guys, I have the Arctis 9 but I am having issues with it (sounds really bad when im on a call, but playing games/music is fine) anyone know a fix?
Also I do have a SS keyboard (Apex 5) and I know how to use the Engine but the headphones just arent connecting

outer crypt
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both of those would be caused by using bluetooth

tender rapids
outer crypt
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no sorry

tender rapids
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waaaa

charred geode
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Do I need the new engine? Heard there was a new one i think, not sure

outer crypt
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that totally depends on what version you're using

charred geode
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Weird af, Steelseries Engine 3 just stopped working just now entirely

tender rapids
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is there a way to seperate my youtube audio settings and zoom,discord

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I know this makes it louder

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Idk what this does

outer crypt
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what headset is that?

tender rapids
outer crypt
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in that case using the chat output for zoom discord etc and game output for everything else would seperate the audio

tender rapids
outer crypt
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the dial in the second picture adjusts the balance of the chat and game outputs

tender rapids
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THATS EPIC

tender rapids
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my arctis 5's chatmix dial is inverted, if i move the dial to chat, it only plays game audio, if i move the dial to game, it goes to microphone only

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is this a sign of anything bad?

golden whale
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So I have the arctis 7 headset and I noticed that the headset doesn't work well with soundpad, that being it doesn't pick up the sounds. Is that just the application or is there something up with my headset?

shell arch
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i have a lot of questions to try answer

shell arch
shell arch
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s

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check advanced sound, check steelseries engine + headset and check game volume and also windows volume

tender rapids
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Idk what happened, it falls off my desk a lot due to it being pretty loose and just there, could be that

shell arch
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oh

shell arch
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m,yaba get a headphone stand

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or maybe put on monitor]#

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LETSGO

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err

tender rapids
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not the headphones, just the chatmix thing

shell arch
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u want 7.2

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do u mean 7.1

shell arch
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u have a dial

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?

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game dac

tender rapids
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yes, but the dial is inverted

shell arch
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oh right

tender rapids
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this thingy

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game does chat audio and, chat does game audio, idk what happened

shell arch
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well at least it works

tender rapids
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it started happening yesterday

shell arch
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sometimes it just happens tho

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okie

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err

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what headset ui have?

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okie

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go onto gg

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and on the engine section

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okie

tender rapids
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would the advanced audio thing be in here

shell arch
shell arch
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i meant in settingds

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like

tender rapids
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ohh

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windows settings

shell arch
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ye

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idk but it might be like game for games idk

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yes, i think soi

tender rapids
#

that explains it

shell arch
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nice

tender rapids
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thats why my audio quality has been crappy

outer crypt
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you don't need an account to use engine

shell arch
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oh

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soz

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i guess you dont

tender rapids
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it made me make an account to use engine

shell arch
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same i think

outer crypt
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it's hidden, but you need to say that you don't have an account and there should be an option to skip it

shell arch
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okie

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cya

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feel free to ping me

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@tender rapids did u fix it?

tender rapids
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does this work in windows 11? i dont see it in my settings in audio

shell arch
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does what work?

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@tender rapids

tender rapids
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dts headphone x

shell arch
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oh

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idk sorry

tender rapids
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nvm it showed up now

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after i opened the app

shell arch
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oh nice

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?

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oop

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same lol

shell arch
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Just a reminder my ‘fixes’ have no guarantee of working, use at your own risk

jaunty nova
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for some reason my Aerox 3 wireless 2022 rgb is not working

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when i change the color nothing happens and It stays cycling through the prism

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does anyone know what is wrong?

shell arch
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There’s a chance that it is being controller by an app

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On gg

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Try f reset

south palm
#

Has anyone encountered a constant crackling / popping while using the Arctis Pro Wireless on MacOS over bluetooth and been able to solve it? All the troubleshooting threads I can find online mention solutions (e.g. changing audio codec) that are no longer functional in Monterey –_–

hollow oracle
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When I connect my Arctis Pro Wireless to my GoXLR/Switch, I have extremely bad white noise (3.5mm to 3.5mm connection)

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Just a constant hiss

signal comet
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@shell arch any help regarding giving product ideas

forest iris
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While I was playing with my friends my arctis 1 wireless suddenly stopped working on the left side which is weird since I never dropped it or anything like that. Nothing I’ve been doing is getting it to work so I was wondering if there is something I don’t know or if I should just replace it

tender rapids
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wait what im playing roblox with audio but it keeps disconnecting for no reason

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arctic 7

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just got it today

dreamy geode
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Has anyone figured out a fix for the Arctis 9X and Xbox One connection problems?

jaunty nova
tender rapids
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How can I fix headset disconnecting for no reason

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Arctic 7

jaunty nova
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i have no idea

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for some reason my Aerox 3 wireless 2022 rgb is not working
when i change the color nothing happens and It stays cycling through the prism
it also won't even work with apps like prismsync
anyone know what's wrong?

loud pike
#

On the apex pro what's lock indicator

weak geyser
hexed crest
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Why is that not on apex 5?

weak geyser
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It isn't? As far as I know their isn't any differences in the OLEDs across keyboards. It should ne under Settings -> Display -> Lock indicators

jaunty nova
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i am having trouble

weak geyser
jaunty nova
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sorry i am brand new to steelseries gear i only got them a couple days ago

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i dont mean to bother you

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ok i will try all these other things. thanks so much :D

weak geyser
# jaunty nova how to reset the mouse

Turn off the mouse

Hold the left, Right and CPI (the top one in the middle under the scroll wheel) buttons down at the same

Plug the dongle back into the PC, turn the mouse on while continuing to hold the three buttons together for five seconds until the LEDs start to blink

jaunty nova
#

thanks so much

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oh my goodness. i'm so silly. i never had the dongle plugged in and I just had it bluetoothed to my PC

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now that I plugged in the dongle, it works.

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and before i couldn't access illumination without my mouse being off

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thank you

vale granite
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Hi this is my first product from Steel Series and i have the Arctis 3 and i am having an issue with my mic on the headset not working, has anyone else had the same issue and if u have what was your fix

real hearth
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I'm having issues with my Aerox 3. It works fine most of the time, but sometimes my cursor will stop responding. Not a full stoppage of movement, but it'll feel like it's having issues communicating its movement to the dongle, and it'll go from like, 0.35 sens to feeling like 0.12 sens. It doesn't get jumpy, just laggy.

real hearth
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It's like having cursor deceleration come on in the middle of a movement, just randomly. I checked that deceleration is off, though.

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It wasn't like this at the beginning, but I feel like the issue is getting worse with time.

real hearth
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I tried contacting support in months past but they keep sending me generic troubleshooting instructions that I've tried countless times before, when I email them back they send me another set of generic troubleshooting instructions and I never really get any resolution. So I joined the discord. Please help!

shell arch
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Have you tried resetting the mouse

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It might be some weird firmware that got corrupted but I also think it might be. Hardware issue which I cannot help with lol

shell arch
real hearth
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Yeah, I've done it all. Did a firmware update today, reinstalled Steelseries Engine (GG),

shell arch
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I thought so

real hearth
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Used it while charging because I thought it might be a low power issue, but still hops around.

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Well, no hopping, just like,,, I'll be playing Valorant and aiming left and right and sometimes it won't move as much. It'll feel like a buggy low sens.

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Tried tapping it on the desk like an old rollerball mouse, that doesn't fix it. Lol.

shell arch
#

Is this mouse charger now?

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Charged

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@real hearth

real hearth
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Yeah, fully charged now.

shell arch
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Ru able to test it

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Because it doesn’t sound a bit like a hardware issue

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Also

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Is it connected using the dongle

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Or Bluetooth

real hearth
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It is connected via dongle. On 2.4G.

shell arch
#

Okie nice

real hearth
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I thought it might be my deskmat material since it's all black so I tried other deskmats and it's the same issue too.

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It is not always, it's only sometimes.

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Currently working okay.

shell arch
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Oh

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Any patterns

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In when it works

real hearth
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No, not really any patterns.

shell arch
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Okie

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I guess

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You could check

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If anything is like in the mouse sensor

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Or obscuring it

real hearth
#

I dust it quite often.

shell arch
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Okie

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Do u take it apart?

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When you dust it?

real hearth
#

I don't.

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Should I?

shell arch
#

Okie

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Err

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Idk

real hearth
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I was afraid that taking it apart would void the warranty.

shell arch
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Yeah probably

real hearth
#

Yeah, haha.

shell arch
#

I was just asking incase u could have accidentally damaged something

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But

real hearth
#

I don't think so. Never been wet either.

shell arch
#

It does seem like a hardware issue with the mouse

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Okie

real hearth
#

Yeah. Might just have to contact support again and try to get through all the generic stuff and try to get a replacement or something,.

shell arch
#

Does it do the same thing with other computers

real hearth
#

I only have this one computer, I don't know about that.

shell arch
#

Okie

#

I don’t see why it would affect it

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Yeah

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Sounds like u might have to ask for a new one

real hearth
#

Yeah. Thanks!

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Any idea how long the warranty on this thing is?

shell arch
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I’ll check

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One more thing

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When did you reinstall engine? @real hearth

real hearth
#

Today!

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Uh, about an hour ago.

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Using a fresh install file from SS.

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And then using the fresh engine install, I saw that there was a new firmware update for my mouse.

shell arch
#

Okie

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Nvm

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Lol

real hearth
#

So I installed that too, according to the instructions.

shell arch
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Yeah

real hearth
#

Yeah, I've tried it all, lol.

shell arch
#

I saw that

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Okie

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Welll

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Where did u buy ur mouse

real hearth
#

Amazon.

shell arch
#

For warranty

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Okie

real hearth
#

I'm a filthy consumer...

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Haha.

shell arch
#

All my ss stuff is from there

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Lol

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Err

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Warranty has to be through the buyer

real hearth
#

I only have the mouse. Other things I think other companies do better, maybe. I probably shouldn't say that in a Steelseries forum though.

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Yeah, I'll reach out through Amazon.

shell arch
#

Please note: The below warranty terms apply to purchases made through SteelSeries.com only. All other purchases may need to be initiated with the original seller.

real hearth
#

Oouu.

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Okay, I'll have to contact. Maybe I'll do that now.

shell arch
#

Okie I gtg

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Bye bye

real hearth
#

😄

signal comet
#

@shell arch I'd just want the steelseries to give up on this headrest design with hinges or fix it by reinforcing speakers cups from inside... My 3rd pair of Arctis Pro (I have the gamedac version) just started cracking again on hinge... I always put them on head by grabbing headrest and they were always on stand, never stood on desk/anywhere but on stand... I kept so good care of them yet they failed me so many times, except in sound... I mean they still work but are cracking and will look bad as others did and imagine how a person who gave 350€ when they came out feels after I thought flagship will finally fix my OCD and audiophile requirements.

shell arch
#

Oh dear,wel how long ago did u buy them?

#

It would be nice to see more durable headsets especially when consumers pay a premium

signal comet
#

i bought first pair on 2018

#

each year 1 broke down

#

last one I got in 2020

shell arch
#

Wait

#

Really!

signal comet
#

and they didnt last even 1 year each

shell arch
#

That is unbelievably bad

#

Have u made a ticket

#

To talk@to them

signal comet
#

yes, every time

shell arch
#

Oh

#

What they say?

signal comet
#

each time there were no design changes

#

and i had to break working headset because it cracked

#

talk about ecology

shell arch
#

I wouldn’t expect them to change

#

Unless there is thousands of people

signal comet
#

type arctis hinge

shell arch
#

Did you get a new one/refund?

signal comet
#

in google

shell arch
#

Okie

signal comet
#

yes, I got new ones every time but had to break old one and wait for new to arrive leaving me without headphones...

#

and not to lie this is a pain already

#

to go trough process each and every time

shell arch
#

Do you think

signal comet
shell arch
#

You might get a different headset?

signal comet
#

I think this is good enough proof

shell arch
#

It is

signal comet
#

no, I ask for design change / improvement

shell arch
#

But now you have to make yourself heard

#

Oh

#

You want to make change

signal comet
#

I posted on reddit

shell arch
#

Is this yours

#

Go to steelseries
r/steelseries • 2 yr. ago
Posted by hiroller18
Additional post actions
Arctis Pro cracked at hinge repair options?
So I bought a the headset in March and the plastic piece surrounding the hinge on the eaecup broke. Anyone know of a recommended repair maybe even parts. I cannot go through support because of the place I purchased it from

signal comet
#

no

shell arch
#

Oh lol

signal comet
#

this is

#

posted yesterday

#

It’s unbelievable how many people have their headsets break with just regular use (mainly with the headsets that have a metal hinge). The entire weight of the ear cup is put on one small piece of plastic that is getting worn by the metal hinge constantly grinding on it. These pictures were from looking at Amazon for 15 minutes, there are way mor...

▶ Play video
#

the vid is not mine but it sums it up

shell arch
#

Lemme have a check

#

Wish I worked at steelseries now lol

#

Not too hard to fix either

#

I need to go tho

#

Cuz my pc stopped working so I’m disassembling it

#

Lol

signal comet
#

good luck!

shell arch
#

Good luck on@your journey for change

#

Thanks

shell arch
#

fianlly i fixed it was it was

#

idk what*

#

i just took everything out hten jammed it back in#

tender rapids
#

How do I turn off my wireless transmitter connected to my laptop when I turn my laptop off

#

It still blinks after my laptop is off

#

Does anybody happen to know how to do the usb things

shell arch
#

@tender rapids

#

Is your laptop going on sleep or fully shutting down

sour kraken
#

do y’all know what the difference is in the packaging

#

i recently bought these because they where on sale but i don’t know the difference between those and the other ones

#

like are these a worse version?

shell arch
#

please may you send a screenshot of the 'other ones' @sour kraken

#

oh i see

#

those seem to be the console edition ones

#

@sour kraken

#

hm

#

the box looks differenyt

#

anyways

#

the ones in your picture are a console edition

#

they will not work with pc

#

these one wi;ll

#

@sour kraken

sour kraken
#

ah thanks

hot sequoia
#

I wanted to ask so basically i bought a arctis pro wireless headset, the audio box broke somehow so i bought a new one and for some reason the 2 wont connect

#

It keep saying failed to pair

#

The new audio box wont connect to my old headset

shell arch
#

oh

shell arch
#

i didnt know pro wireless had a box

#

tihngy

#

kewl

hexed crest
#

The box is the transmitter

hexed crest
#

My arctis 1p wireless works perfect on pc

#

The only difference is earcup and ski band color

shell arch
hexed crest
#

It is the same price as the 7p rn so no point in buying it

shell arch
#

because for example the console edition doesnt have surround sound

#

why did u say 1p?

hexed crest
#

Yes

#

The 7p is on sale rn tho

#

Higher tier for same price

shell arch
#

can u send me a link to the 1p tho please

hexed crest
shell arch
#

okie thank you very much!

#

that is for pc...

#

the one that mc wanted doesnt support pc

blazing drift
#

i have the urge to cancel an order but support isn't replying to my ticket, how much do i have to wait...

shell arch
#

erm

#

hi

#

what order may i ask>?

hexed crest
shell arch
#

oh

#

welp

#

ggs then flare

#

u win!

#

@blazing drift

shell arch
blazing drift
#

an apex pro keyboard

shell arch
#

okie nice

#

tkl

blazing drift
#

nopw

shell arch
#

or full size

blazing drift
#

full size

blazing drift
#

yeah , thanks, i can't cancel it from the website anymore though

shell arch
#

oh

#

okie

#

copy paste this

#

soz

#

not hat]

#

If you do not see an option to cancel your order in your order history, it means your order has been processed and is no longer able to be canceled. If you want to continue with the cancelation, please refuse delivery and the package will be returned back to us. Once we receive it, you will receive a full refund within 3 to 5 business days.

#

that should allow you cancel it with a bit of a work sorry thta it take extra effort

#

@blazing drift

blazing drift
#

yup, i don't even know if i'll ever receive my order, it's still pending on "preparing for shipment" after 2 weeks lol

shell arch
#

oh oof

tulip totem
#

yeah orders shouldn't take more than a few days to process, i'd definitely wait for a reply on the ticket. the support team doesn't work weekends/holidays so the reply might be delayed since this week is thanksgiving week

cinder knoll
#

Hello!

#

Could anyone help?

shell arch
#

ill try

#

sned issuee

cinder knoll
#

well, I've just got my new apex pro...

#

and there's one key that doesnt show up in the steelseries engine

static rain
#

someone plz help

shell arch
#

which key @cinder knoll

shell arch
#

try a factory reset?

#

i think

static rain
#

ok

shell arch
#

sometimes it happens

cinder knoll
shell arch
#

k

cinder knoll
#

Oh I just realised it's placed somewhere else in the app

#

How do I fiz

#

Fix

shell arch
#

chaange language maybe

#

idk

static rain
shell arch
#

nice!

tender rapids
shell arch
#

huh

#

theres a chance that you canyt

#

if you rleally want it dark

#

try covering it in electrictal tape

cinder knoll
shell arch
#

sorry

#

im just being dumb

#

i dont think u can

full iron
#

got an apex 7 10keyless, only problem is the layout that gg has is different, not by much, is there a setting i can change?

shell arch
#

other guy had same issue

tulip totem
shell arch
#

oh

#

you can change it

shell arch
#

@cinder knoll

#

soz u could do it]

flint zephyr
#

Hai just bought a arctis 3 console for my ps5 but the volume is extremely quiet

primal adder
#

I recently got the AEROX 3 WIRELESS ONYX, problem I’m having is connecting via usb cable the mouse connects and disconnected several times for about 5 seconds then just disconnects for good

zinc vector
#

Ok so I have a weirdly specific issue and I'm hoping someone's come across it before.
I have a Steelseries Stratus Duo controller, and I have Lego Star Wars the Complete Saga on steam on my PC.
The game recognizes my controller, but most of the inputs just... can't be mapped.
The game recognizes-
Thumbstick movement
Left and Right Triggers
D Pad
The game does not recognize-
Pressing in either stick
X Y B A
Left and Right Bumpers
The three middle buttons

I literally don't have enough buttons that can be mapped to play the game, at least not enjoyably. Anyone know how this can be resolved?

hexed crest
#

steam has a controller manager thing i think

weak geyser
shell arch
#

@weak geyser how can us discord members ask for product change, for example in the arctis cracking

weak geyser
shell arch
#

Sorry I didn’t know it was a mod, just that someone told me that 3 pairs of his arctis pro hinges cracked or. Something

shell arch
tender rapids
#

if my mom sees me destroying the headphones I am dead

shell arch
#

Why ru doing that?

tender rapids
#

Why does RMA have to be like this😓

tender rapids
shell arch
#

Oh

#

So it is like protection against fraud

tender rapids
#

yes

#

but like still

#

if they send headphones 2 days after I break my current headphones then I won't have headphones for 12 days💀

shell arch
tender rapids
#

I need them bcs I do online classes bcs I have broken my leg and my mom will think I am using the headphones as an excuse to lose school

shell arch
#

Could you tell your mum

#

Or not

tender rapids
#

I told her how it works but she gave me that stare yk

shell arch
#

Oh

#

I see

#

I hate how parents always think they know best

#

Sometimes at least

tender rapids
#

Tbf I will get brand new headphones but the 12 days will be LONG

tender rapids
obtuse scarab
#

I play PS5 and want to get a Qck prism cloth mousepad. If I connect the mousepad to a laptop or pc and adjust the rgb lights will those settings stay when I plug it into my PS5 or no?

shell arch
#

I can get a answer in my morning

#

I’ll test using my own one

#

But I need to sleep now

#

I would think maybe not due to the fact

#

It doesn’t appear to have any onboard memory but I could be completely wrong

finite heath
#

My Arctis 9x headset likes to randomly mute audio when I open certain games. why?

#

it also mutes all audio when i join discord calls or record with geforce experience

shell arch
#

Welp lol

#

I’ll let some1 else take kd4n cuz I need to sleep gn

finite heath
#

idk if its broken or something because i have way too many problems with my headset

shell arch
#

You could try a factory reset

finite heath
#

how do you do that

#

i deleted and redownloaded steelseries gg client

#

and now i cant find my device

#

thats another problem

outer crypt
#

are you using bluetooth?

#

the audio muting would be caused by anything using the mic, making the headset go into hands-free mode

finite heath
#

so how do i fix that

outer crypt
#

dont use bluetooth lol

#

get an xbox wireless adapter

hexed crest
#

use the tranmitter

#

ohhhh

#

xbox

#

wait

#

its the 9x

finite heath
#

im on pc

hexed crest
#

use the transmitter

#

it works

outer crypt
#

the 9x doesnt come with a transmitter

#

if you want to use it the inteded way on pc you need an xbox wireless adapter

hexed crest
outer crypt
#

no, you just pair it with an xbox

#

or, if using it on pc with an xbox wireless adapter

finite heath
#

can someone also explain why i cant find it on steelseries gg client

outer crypt
#

because you're using bluetooth?

#

i think you need to connect it with a cable

finite heath
#

it worked before on bluetooth

outer crypt
#

according to steelseries you need to connect it with a usb cable

vale spire
#

Just got Arctis 7p how to improve sound on ps4

#

Does it sound better on ps5 cuz rn it sounds okay but I was expecting more from $150 headset

safe harbor
#

i would say use the steelseries engine

#

but i believe thats not a thing on play station at all

#

@vale spire

vale spire
#

I used it

#

And changed it to immersion

#

Idk how to tell the difference tbh

safe harbor
#

¯_(ツ)_/¯

steel sail
#

just got an arctis pro and the mic isn't working at all. I've done all the troubleshooting

steel sail
#

2nd Steel product I’ve ever bought. The mouse left click was broken out of the box, few months later I try the headset, and now that I have it working all my friends say I sound insanely distorted. Steel is the only company I have ever ran in to issues with in years of buying pc accessories - 2 hours to set up a headset and it’s still janky af. 100% The absolute last time I will ever buy a steel product.

safe harbor
#

ohhhh damn

#

prob should make a ticket tbh

mental quest
#

Hey
I have an artics 7P, is the 7.1 activate by default ? Because i got a 5 too, and i had too put 7.1 on , but this time couldnt find it on engine

zinc vector
kindred swan
kindred swan
#

Did I get banned from this channel?

#

Bruh she’s gonna work

#

QD eectronics cleaner is too@harsh right for the plastic?

#

Don’t take me off. This is for science! I swear if it doesn’t work I’m buying a new one

tender rapids
#

What are the main differences between Arctis 7 and 7P for PS5 use?

worthy river
#

After forced update (Windows 10) SteelSeries app got updated too

#

My built-in keyboard is no longer recognized

#

instead i got more bloatware ("GG Moments" and stuff)

#

How to do I get Engine only?

#
Exec: taskkill /IM SteelSeriesGG.exe /T /F
Exec: taskkill /IM SteelSeriesGGMain.exe /T /F
Exec: taskkill /IM SteelSeriesEngine.exe /T /F
Exec: taskkill /IM SteelSeriesEngine3.exe /T /F
Exec: taskkill /IM SteelSeriesGGClient.exe /T /F
Exec: taskkill /IM SteelSeriesEngine3Client.exe /T /F
Exec: taskkill /IM SSOverlay.exe /T /F
Exec: taskkill /IM SteelSeriesEngine.exe /T /F
Exec: taskkill /IM gamesense-discord.exe /T /F
Exec: taskkill /IM gamesense-discord-x64.exe /T /F
Exec: taskkill /IM AudioSync.exe /T /F
Exec: taskkill /IM  /T /F
Exec: taskkill /IM SteelSeriesCaptureSvc.exe /T /F
Exec: taskkill /IM moments.exe /T /F
Exec: taskkill /IM SteelSeriesSonar.exe /T /F
Exec: sc stop SteelSeriesUpdateService
Exec: sc delete SteelSeriesUpdateService
#

So much bloatware

#

why

#

MSI -> shit ton of bloatware (but I can uninstall most of it without losing features I care about)
GeForce -> shit ton of bloatware (but I can uninstall most of it without losing features I care about)
SteelsSeries -> shit ton of bloatware -> You can't have SSE only because why?

#

I don't have 32 GB ram to have all this shit in memory in the background

#

Also I don't want to waste battery time so your shit can work in background taking even 0.2% cpu

#

i can't imagine i could just start hating steelseries so much just for this single thing right now

#

I used to be happy with it...

#

And now I lost all settings because it's more important to make bloatware instead basic functionality of saving settings

#

👏

#

I hate steelseries

#

Just like Razer -> using like half GB or ram in the background

#

for no fucking reason, and having bloatware you can't get rid of

#

XD

#

and now its crashing while i tried to recreate my old config

#

If it will continue i will have to go see my therapist because i am getting so fucking tilted

boreal sinew
#

I just got a package and it’s missing an item what should I do?

worthy river
#

Has anyone tested new software once?

#
  1. bloatware (gg/moments instead just only SSE)
  2. high ram usage (even when closed/in the background)
  3. does not detect built-in keyboard after forced update
  4. cannot load settings from cloud (invalid/missing settings)
  5. after i recreated the settings, connot sync them up to cloud
  6. feedback have no "back" option in case you miss clicked (F5 does not work)
#

can you release source code for the software/good api for driver

#

so people can write their own stuff that isn't bugged/bulky?

outer crypt
#

lol

tulip totem
hexed crest
hexed crest
#

I do like the idea of opensourcing gg

#

Then SS doesnt have to do as much work. Win win

hollow lark
#

I've a problem

#

My device is showed as "Not connected".
I've tested EVERYTHING to try to solve this problem, but nothing to do, the problem's still here.
I'm on Windows 11

lucid verge
#

Anyone know how to fix the arctis 5's not changing in the engine? like the RGB is out of sync and no matter what I do it just doesnt work I have uninstalled the drivers and reset like 4 times

humble pike
#

Anyone else had steelseries randomly cancel their order? Been reading online that it will just happen incessantly and im out of luck

#

Any reassurance that is marketing or good image talk would be great

shell arch
#

ERR

#

yes

#

i have not had this happen to me

#

err

#

is 5.5 gb of ram fine for idle

#

or do i have a virius

hexed crest
shell arch
#

16

#

soz

hexed crest
#

Yeah thats windows

#

On linux, u only get 300mb on idle

shell arch
#

nice

hexed crest
#

Windows like using 1/3 of ram at all times

shell arch
#

oh

#

really

#

i now dislike windows

#

how ru flare

#

?

hexed crest
#

?

#

Im fine?

shell arch
#

nice

#

stay well

#

lol

#

u so confused

#

why?

vale spire
#

Can someone tell how Arctis 7P perform on Ps4 compared to Ps5 ?

sick quiver
#

help

#

it keep loading 4 ever

primal adder
#

For anyone on Windows 11 and seeing issues connecting mouse or keyboard via usb, turn of power safe option in device manager on USB ports

#

If a usb mic, mouse or keyboard was idle for a small period of time Windows would kill the USB port to save power

rain shard
#

I can't change the color of the lights of my steelseries siberia 350 model headphone, can you help me?

round skiff
#

Hello!! Can anyone help me pls?

#

I bought the other day an headset from steelseries website cuz it had 30% disccount but today I recived a email saying that my order was canceled cuz of my payment method. What should I do now?

sharp ravine
#

sonar not showing up in GG after i opt into beta? i've tried restarting but to no luck

fiery nova
#

Bruh

weak geyser
weak geyser
vital sparrow
#

I've got an Arctis 3 Bluetooth and suddenly the bluetooth has no audio at all. It doesn't even do the three beeps anymore when it's turning on and off. I've tried holding the reset pin for 30 seconds and it's definitely fully charged as it's connecting and staying connected

#

it's not like there's a separate speaker for the bluetooth, so what's going on? Any sugggestions?

cobalt lichen
#

anyone else got this?

#

Your order has been canceled

We are sorry to inform you that we had to cancel your order.

Your payment was rejected because we were not able to validate it.

We apologize for the inconvenience.

#

I called the bank and says it was accepted

tender rapids
#

whats the difference between these two

chrome jewel
#

chat I think dedicates more bandwidth to the mic. I could be wrong but that's how I understand it. I don't have the 7s but generally I set my main output to Game and then in Discord select Chat as the output, so Discord uses the Chat while everything else uses Game.

chrome jewel
#

as I said I don't have the 7s

#

mine is probably different

#

just test both and go with whatever sounds best to you

#

the Certified option is probably the Chat, Discord might recognize it differently from Windows

vale spire
#

What is sidetone Arctis 7p

shell arch
#

So basically if you turn it up it kinda feels like a weird echo, you can hear yourself

shell arch
shell arch
#

Recommendation

#

Use game

#

And if u want something on chat

#

Change that specific software to it

#

Like how echo said with discord!

shell arch
#

Or just always

#

Check that it is indeed connect with blue tooth

#

Maybe try a factory reset, I keep saying that lol (do it at your own risk)

#

Maybe a hardware issue aswelll

#

If the problem persists get a ticket on their website 🎫

carmine hound
#

hi

#

i just wanna ask is it normal since i place an order about a week ago but haven't received traking number ?

#

the status from the website always Preparing for Shipment

tender rapids
#

In game I have games and chrome and on chat I have discord, zoom, skype etc...
When you turn it clockwise you can hear your calls better like if you are on a VC with your friend and when you turn to the other side you listen the game better
in the middle there is a little stop so It is perfectly balanced so you can hear your game and your VC 50/50
@tender rapids
Not perfect explain but good enough I think

#

O_O

tender rapids
#

Mine does and it’s probably cause of the usb settings soobig

#

I don't got wireless 😅

#

I got the Artics pro

#

but it should be like this on the artics 7 too I think

#

Aaa

#

oooooooo

#

I need some help w the RMA tho

#

tf am I supposed to do?

#

except ripping off the headphones

#

it says pull out the mic or remove?

#

like rip it off as well or just pull it out

signal comet
#

just pull it out, dont need to break it out

round skiff
#

Until when is the discount available?

#

Anyone knows?

#

Or can anyone tell me pls?

twin temple
#

does the prismcaps come in a swedish version?

bleak jetty
twin temple
#

thank you so much!

round skiff
#

Anyone knows when black Friday ends?

bleak jetty
#

Presumably it begins and ends when Friday begins and ends

#

But I'm no time scientist

thorny wadi
#

Hello. There was some pretty nice backlight setup when I connected the Apex 7 to pc. But it disappeared when I installed the software. Is there some topic with setups or some way to restore this backlight mode?

quasi aspen
#

Question... I'm thinking of buying the Arctis 9x. Are they better in cancelling the background noise than the Arctis 7?
And just to be sure... Is it possible to use them simultaneously with xbox and PC? I want to game during boring Team meetings 😉

hexed crest
hexed crest
thorny wadi
quasi aspen
#

I'm now using the Arctis 7 and was wondering if it was any better?

fiery nova
#

If you mean isolation, they use the same earcups and seal, so no.

quasi aspen
#

Ok. Thanks

quasi aspen
tender rapids
#

So I just cut the wires and break the headphones?

#

also it wants a print out or a screenshot from a QR code, can I just show the QR code from the website?

#

pls @here

tulip totem
#

you need to ask on the support ticket, we're not support. i don't want to give you advice and have your RMA get declined since something was wrong.

hexed crest
quasi aspen
hexed crest
#

xbox has its own wireless system that it connects to

quasi aspen
#

So it is still possible to connect to PC and Xbox at the same time? Game sound from Xbox and sound/mic from PC?

hexed crest
#

maybe?

quasi aspen
#

Ok 🙂

tender rapids
#

if they actually cancel the RMA for the headband then

tender rapids
#

You will receive a replacement code within 2 business days to use on our webstore. If you have questions on how to use this code
IT GOT ACCEPTED

#

WOOO

vital sparrow
# shell arch Or just always

yeah it's with everything. Even the chimes to let you knoe the bluetooth is turning on, on discoverable mode etc all don't work

#

I'll put in a ticket

tender rapids
#

Your estimated delivery date is:
Dec. 9, 2021 - Dec. 10, 2021
bro thats 16 daysthump

vital sparrow
tender rapids
sick quiver
#

guys

#

help

#

it keeep loading 4 ever

chrome jewel
#

Close and restart it

#

Works for me

#

Sometimes it actually works better to open it from the task bar icon rather than the start menu or the desktop, for whatever reason

sick quiver
#

didn't work sadly

#

i just got apex pro and i need to make some profiles

lilac canyon
#

Hi, I have such a problem, I gave the mouse to the warranty, they gave a new one in the store and still the same and in other games it works normally

sick quiver
#

where can i create a ticket support?

chrome jewel
night rock
#

i got the arctis 7, my only issue is the chatmix bit; game audio is stereo while chat is mono;
i do wanna upgrade eventually and my only question is about the arctis pro, does it do the same thing or no?

#

and also is there a channel for sonar yet?

cobalt lichen
#

Need help regarding something... My order got cancelled twice now. 😦

#

the 3rd time I now used PayPal, it should go through now right? My paypal account says its on authorization still...

nocturne stump
#

So I have an Apex 7 TKL, and I don't know what happened but I can't do anything with the keyboard. F9 - F12 glow red, Windows key glows a shade of blue, but nothing else works. I know how the Fn key does this but it's permanently like this and I've tried everything I can to fix it

silver vine
#

So I just bought the Arctis Pro. Straight out of the box, brand new, the mic hasn't worked since I plugged it up to my pc. I've tried it on several devices, I've gone through every option that I could find on the internet, and I even got a friend of mind to look through all my computer options on my computer to see if I had missed something and for whatever reason it still isn't picking up the mic. The headphones work fine as far as audio is concerned but the mic isn't picking anything up. Has anyone else had this issue and been able to solve the problem. I'd really appreciate it because it's driving me nuts!

cobalt lichen
silver vine
blissful chasm
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I'm not sure if this is the right channel for this or not but what should one do if a liquid was spilled on their apex pro?

bleak jetty
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Isopropyl alcohol

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Depends on how bad the spill was though

blissful chasm
gilded thunder
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I'm trying to setup my Arctis Prime and its appearing in my device lists in my sound options but no audio is playing or being recorded. I can't find anything online about the setup or what I could be doing wrong. I followed the setup directions but still nothing.

cobalt lichen
strange sun
#

my rgb stopped working

cobalt lichen
quasi aspen
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Question,
Can someone confirm if the line in on the arctis 7 dongle is mono or stereo? Can it be used for gaming purposes?

pearl grove
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I have an issue with my Arctis 3: when I am in a call on discord my friends can hear what I am watching on youtube

bronze trout
bronze trout
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arctis 5 mic doesnt work anymore, in the sound settings thing it used to be arctis 5 chat and arctis 5 game now its just game and sonar, i no longer have the arctis chat and arctis sonar doesnt pick up my voice is there a way to get sonar to pick up my voice or to get arctis chat back?

upper solar
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Hey everyone,
I'm just reaching out for some help. I'm after some Arctis headphones that can be used interchangeably with Console and TV (prefer if the TV connection can be wireless and lossless, I think I'll have connectivity issues if it's not lossless), any products or adapters that can with that?
Thanks :)

pine mist
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how can i connect my new arctis 3 to the steelseries engine?

fiery nova
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You can't

pine mist
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o no

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ty

charred geode
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Hey guys! My sound quality on calls is really grainy/bad and cannot connect to GG Engine (Arctis 9 on Mac). Basically, whenever I am on a call on Discord everyone sounds really, really grainy and sounds disgusting. I have heard that there are different modes for it (game mode, call mode etc.) and I want to change my calls into game mode to hopefully make it sound better. However, when I got the GG Engine to change it, it has not scanned my headphones (although they are fully connected via USB) and my Steelseries keyboard (Apex 5) is being scanned just fine.

Any help is greatly, greatly appreciated as I want this issue to be resolved and be able to play comfortably with my friends while hearing them just fine. Thanks so much, and see you guys later!

vague oak
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yo guys
Is there anyone have a same problem with arctis pro wireless on discord voice fading out?
I have also arctis 7 there is no problem with that

open steppe
#

can anyone help me out with my mouse

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i have a steel series rival 310

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@shut sleet can you help me pls

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sorry for the ping

bleak jetty
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don't ping mods or staff

shut sleet
#

Sorry, busy in TV production

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Also what saucy said

open steppe
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yep sorry :\

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i jsut want to play minecraft ._.

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this sucks

bleak jetty
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so describe the issue

open steppe
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uh it's a bit long

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can i get in a vc

bleak jetty
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i'm cooking, sorry

open steppe
#

what-

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ok?

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um so

bleak dew
#

Hey i was wondering can the apex pro tkl be wireless?

open steppe
#

my mouse used to double click when i wanted it too not like a macro like the debounce time was low so i could do it but now i downloaded a software update then it stopped double clicking and it started sometimes to click and flicker on its own

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i tried clicking all 3 buttons at the same time and repluging it

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but that didn't work

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Saucy?

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well ping me once you're done

bleak jetty
#

sounds like you need to rma it

tender rapids
bleak jetty
#

doesn't really matter

tender rapids
#

Leaving it in doesn’t have any side effects to my laptop right

open steppe
bleak jetty
#

make a ticket

open steppe
#

should make a anotger one

bleak jetty
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don't make another ticket

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it'll reset your place in the queue

open steppe
#

oh okay

#

it says mondays and fridays are the times for it to respond?

bleak jetty
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it's thanksgiving so this long holiday i wouldn't expect anything

open steppe
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bruh xd

bleak jetty
#

?

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do you expect people to work on thanksgiving?

open steppe
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no

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._.

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that would be weird

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wait why don't you just tell me the fix like right now

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or do you not know it?

bleak jetty
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i don't

open steppe
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oh

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._.

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makes sense

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alright thanks for helping me out tho i have to go now cya now

mental grotto
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hello, just joined in, i need help with my laptop keyboard, i looked up videos and such, but after the windows 11 update i think, my keyboard doesnt light up anymore, and suggestions?

silver otter
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update drivers maybe?

mental grotto
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tried

still lagoon
#

my mic on my antics 7 wireless isn't working help

languid notch
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I just bought the arctis 3 bluetooth

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But when i plug it into my xbox i can only hear and not talk

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@bleak jetty

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Nvm fixed it