#archive-user-support
1 messages · Page 56 of 1
about 2 months ago i bought a rival 3 but now the scrol is giving a weird noises, do you something about it ?
someone can help
?
what scrol
the button of scrol
for volume right?
for scroling pages
o a mouse
yeah
i tought arctis not rival xdd
XDDD
ok thanks
ive heard it happening wih rival mice bfore but never found a way to fix it
i see
Does dac(dac + acrtic wrieless pro) have extended functionality with wired earphones, because for me it plays the sound, but I can not change the audio profile nor control the volume.
@radiant thicket thx
Np.
Hello is it okay to use a phone charger to charge Aerox 3 wireless ? like plugging it in a wall outlet ?
hello, couple months ago my steel series arctis 1 wired started to become distorted on my computer but on other devices it isnt distorted what do i do
please help
Okay so I've had this headset. The Arctis Pro + GameDAC and I've had issues with it ever since.
For playing $230, this shit is dysfunctional.
I contacted support shortly after getting it because there were several different problems all at once.
FIrst, GameDAC Game. The audio channel didn't show up unless I unplugged the device and plugged it back in.
Second, open first booting up the device. The mic quality would just be bass boosted to hell and back.
Third, talking into the mic after getting Speakers (GameDAC Game) to show up would result in all audio from the headset completely going silent.
I'm still not done.
Fourth, I would have to unplug this headset 3 to 7 times for it start working as advertised.
And now my fifth and final problem. It is now not responding to options I change in Steelseries Engine.
Also sixth.
I've factory reset it, I've turned off "Fast Startup" and I've uninstalled drivers.
My return window closed as I finally got the damn password for the Amazon account.
I'm stuck with this headset and I just want it to work.
Is it possible to display the battery status from the arctis 7 headphones on the apex 7 keyboard?
RMA
Okay. Thanks
this happened a while ago but i cant find a fix even now, but when i try to install the steelseries engine or steelseries gg engine thing, it just refuses to load after ive installed it, anything i can do?
Hey so im having a problem where steelseries gg detects my rival 110 mouse however the drivers arent working properly and my mouse shows up in device manager as HID-Compliant device so any modifications i make to for example what button is mapped to the side mouse button it has no effect
The scroll on my Rival 300 is twitching back and forth
For example if I scroll up it sometimes twitches down
Hey 😄 I got a problem with OLED screen with my Arctis Pro Wireless. I thought I have setted everything okay but still I do not see on OLED information about for example who joined server 😦
I'm having a problem with my Arctis 9x. Whenever I try to play RDR2, the audio is perfectly fine. But if I join a discord call with some of my friends, I can't hear any audio at all. I can hear the audio from the discord call, but not the game. This is the only game I have this problem with, and I've been unable to find a solution anywhere else.
I'm assuming you're using bluetooth?
If so, that's bluetooth for you.
You can't use the mic and get high quality audio at the same time. If you want to you need to get an xbox controller adapter.
hi i just got arctis 1 wireless today and when i connect it to my computer with dongle my pc lost connect with wifi how can i fix this i cant use it wireless on my pc
Hello i've got a problem with my headsets. Its new but the microfone dosent work. Its arctis 3 what ca I do?
Hello, do i have to talk in english to the support ? The shop page is in my language but when i'm going to the support this is only in english 😦 Do i must create a ticket in english?
the support team will use google translate i believe
Does anyone use Arctis Pro Wireless and Blue Yeti mic? Did you solve how to have monitoring from Blue Yeti? I do not want to be loud when speaking in the middle of the night 😄
in the engine i was looking for spotify so i could sync the oled in my keyboard to it and i could not find it what ever happened to it
Got removed
oh wow
You can use a third party integration
Any reccomendations for that
i want a non sus third party integration
gamesense ultimate
Or gamesense essentials
tldr
Then no wonder you're confused
yes
can you connect artics 1 to mac?
https://steelseries.com/gaming-headsets/arctis-1 scroll to connectivity
hey i bought a steelseries apex 7 keyboard yesterday and was able to use the passthrough usb, but today it's not recognizing anything i plug into it
i need help connecting my artics 3 bluethoot i just got them today but im not sure how
they blink green (not rapidly) and when i try to connect it they dont appear
when i first connected them they blincked rapidly
Hi I received my Apex pro around christmas and the tab key has not been working well since day one. I have to smash to make it work every ten minutes. What should I do?
rma it
rma ?
return merchandise authorization
Okok thanks a lot
i mean, you could pull off the keycap and check if there's anything stuck there
outside of that i would not recommend disassembly unless you know what you're doing
and you're going to void the warranty that way
oh forgot about that yeah ://
i was searching for this cause thinked maybe someone else got this problem and got an answer but i find it its en engine bug that charges the headset but shows it like the last amount you got at the headset im charcing it again whike the pc was open for 1 sec and its fixed
Hi, I've recently got a brand new Arctis 5 (2019).
It seems to have a really bad USB connectivity with my Acer Nitro 5 (AMD Ryzen) laptop. The sound appears fuzzy and drops out.
I've tested with other laptops and it seems to work fine.
Went to send the laptop in for service thinking maybe it's the I/O Board problem.
They've done several test such as changing the motherboard and formatting the SDD, still can't fix.
So they managed to get the same exact laptop model as mine to test, it had the same problem as well. But when they tried with the same laptop using an NVIDIA, it works fine.
- So it may have been a software/firmware compatibility issue??
Is there perhaps some SteelSeries-AMD support that isn't iron'd out yet?
hi i just got arctis 1 wireless today and when i connect it to my computer with dongle my pc lost connect with wifi how can i fix this i cant use it wireless on my pc
I was using my Arctis 5s with my laptop (Ryzen 7 3750H and a GTX 1650) for a couple years without issues, and now I'm using them with my desktop system which has a Ryzen 9 5900X and an RX 6800XT and have never had any issues with audio on either system
So I probably have the unluckiest rare chance that the Arctis 5 was just somehow incompatible with my specific version of Acer Nitro 5 then...
Probably. Honestly I would be willing to bet it was some glitch on Acer's side of things (rather than AMD or Nvidia) that caused the issue. Especially since up until very recently (and especially with first gen Ryzen mobile), laptop manufacturers were still treating AMD chips as the cheap alternative when it comes to buying laptops
What utter disappointment, after drooling at the Arctis 5 ever since it first came out way back then.
Finally got the courage to treat myself with something expensive and it just so happens I can’t use it.
Anyways, they’re still trying whatever they can to figure out a fix despite almost 2 months now.
Who can say me an good Grip Tape for the Rival 3? ^v^
Hello
I recently bought the 7x headset and love everything about it except for the microphone. My friends all complain about the quality of the mic on Xbox. So I decided to test it with a friend and without telling him what headset was in he thought my old headset sounded much better. This is really disappointing as my old headset was a very cheap pair of Turtle Beaches. They say that the mic has static sound whenever I speak.
I tested my headset with a friend over Discord on my laptop and he said it was crystal clear. So the microphone issue seems to be solely to do with the xbox. I have tried different USB slots and even tried it on my old xbox and there was the same issue. I appreciate that wireless mics may not be as good as a wired mic, but they said my mic actually sounded worse when wired straight into the controller compared to wireless.
Can anyone give me any tips or feedback on how to get the best microphone quality out of 7x on the Xbox?
guys where can i get a return ticket so i can send my package back?
From official support
but can someone explain it to me because i dont get it
What don't you understand
so i wanna send my package back to steelseries and in germany you need a sticker for it so they know that its a return. but i dont know where to get it. i googled and some websites said they would send it in a mail but i dont know which email address i must contact
or could someone explain if i can just swap the keycaps from american to german or are there any diffrences in the number of keys
anyone there?
Hello, my pc isnt syncing the profile to my arctis wireless pro
This is what happening to me
Whats an good Grip Tape for Rival 3?
pls help
Sorry i am Bad in Tech stuff
Better said what you need rather than asking not specific help
What should i do? i have ARCTIS PRO + GAMEDAC head set but it broke down in less than a year i tried to return it to the shop i bought it from and they said that i damaged them on purpose but the funny part is that i have never dropped my head set! what should i do now ?
hey i got the artics 7, and yesterday it stoped working. it only works if i go to sound and turn on ( disable all enchansments )
Anyone have the issue with the arctis 7 only charging if its turned on? Ive tried different ports and it only charges if i leave the headset on.
Unless you want some custom keycaps like HyperX puddings, you can purchase a keycap set for Apex keyboards directly from the SteelSeries site and replace them yourself. If you don't want to do that, SteelSeries may offer a 30 day return policy for products but I'm not entirely sure. Best thing you can do is to contact official support on the website and see what they can do for you.
Contact SteelSeries support and see about RMAing the headset. As long as you have your proof of purchase (receipt/order number) and bought it from an official reputable retailer and some random dude on ebay then you get a 1 year warranty for the US and any country outside of the EU and a 2 year warranty for countries inside the EU from time of purchase.
any good replacements for the default ear cushions for Arctis pro? they're uncomfortable, lol
how come
Brainwavz
Dumb question is incoming
How can i add macros? I know that i just have to replace the usually function with the new function. But if i set the new function, the old one isnt working anymore. https://i-am.alone.gg/aUwuu9N8_ (this keys - i used insert as ex.)
Comfort is subjective though
Yeah, if you set a key to do something, it's not going to do the old thing anymore
But why this macro is set as default and insert just if i press shift?
it would be good so u could do so it would do something else when "FN" is pressed
or shift
Not quite sure what you're asking maurice
its okay. I got my answear. I just thought its possible to use both functions like "insert" and "new macro"
Hello, I'm downloading steelseries engine 3 but it won't turn on, it gives an error, I click, click, it won't open.
@fathom patrol
@bleak jetty
how ?
@runic geyser best bet is to create a support ticket and reach out to the CX team
who is CX team ?
customer support
My knowledge on the engine program is fairly limited so I wouldnt be much help ☹️
dm pls
Just contact support
it's cuz u need to disable all enhancements to make the arctis 7 game work as default audio device
@tiny wharf do u have a big head btw? kinda similar to an oblong head?
hello I bought the rival 3 mouse but the steelseries engine software does not detect it could you help me on this subject?
doesn't sound like it's double clicking, just maybe a bit creaky
What will that do?
they'll send you a code for a replacement if it goes through
which store
Elgiganten
contact them first then
Okay :(
guys if i get the arctis 7 with leather 50mm ear cushions instead of the airweave 40mm ones will it be comfortable? or will it only reduce clamping force and make it breathable?
well the Leather or Pleather actually
it reduces more sound may heat your head more when gaming
teh Only reason why Steelseries uses tehse Airwave ones is because of airflow and breathing for your ears
anybody in here using the arctis pro wireless with a GoXLR?
I’d be a bit surprised lol because that’s very expensive
Yeah for sure it is.
What mic?
This is my setup. It's weird because I was using the wired pro before and no problems. I get a weird effect in the headset when I talk into my xlr mic
Why would you use a goxlr for a headset
sound board man
streaming
tbh the airweaves are the worst ear cushions i've ever tried on a headset, im planning to buy the arctis 7 again but with leather ear cushions this time with it to test if it's gonna be any better
if he was planning on using the soundboard you would have to route your headset through the sound board itsself in order to actually use the mic
I think it’s a waste of money if you’re just using a headset mic
The airwaves are the default cusions right
I'm using an xlr mic. The headset mic is diabled
I use the goxlr for streaming
they arent bad so far for me
they are comfortable
but this also depends on the person and how they like them
See now that makes sense
lol
I'm getting a weird echo in the headset like I have an effect on to mod my voice but nothing is on
ohh
thats in settings
something called mic talkback or something
theres a low, medium, high, and off setting
i use off idk who would use it
sidetones?
the thing is the arctis 7's are the best wireless headsets i've tried alongside the void elite but the arctis' clamping force is too tight and the void elite is a bit loose so that's why i think imma try to expand the headband a bit and try them with leather ear cushions
yes sidetones
Yeah
I have them off
Kinda beating my head against the wall on this. Thought maybe somebody might have experienced this.
yes
I use voice mods with the goxlr when I stream and it just sounds like i'm using one
Hi, I have a stall problem when moving lightly or just after I lift my mouse to reposition it, I thought it was from my mouse (a rival 110) so I bought a new one (rival 3) and become what? Same problem ... Finally, I have a basic Lenovo mouse which has no bug, so it only comes from my steelseries mouse and I wonder if the problem will not come from the steelseries engine 3. I have installed and reinstalled it but nothing has changed. Need help plz.
btw guys if anyone has the arctis 7 with leather ear cushions or any other comfortable ear cushions please tell me if u'd recommend it
my mic is making a small buzzing noise
anyone know how to fix this or would i have to get a replacement mic
My new artic 7 wireless mic isnt working in VCs, works in the discord settings thing check thing though
Just turn the mic volume down a bit
Ah well you might wanna go in setting and make your mic the default mic
So go to Control Panel
The sounds
And in recording go to your Arctis 7 and make it default
Or right click the speaker on the bottom of your task bar
Press Sound settings
And in the Microphone make Arctis 7 Chat your default
try adjusting lift off distance
@split crane if u can help
what seems to be the issue u have?
"Illumination"
configs
i want to bind it
and make a new config
rate this keyboard 1-10, thinking of buying it soon
the apex 3 i have?
this is my mouse, but same idea
you go to launch configuration -> select a different profile
yeah create a new one
the problem saucy here is
and save your new color settings
the steel series key
ye i love red RGB lighting on my gaming peripherals
its good quality, i would recommend buying it if you are looking for RGB lighting, I would rate it 8/10 based on the price of it
i clicked the plus
but it took me here
You don't need to do that
the plus is for adding applications which will automatically cause the keyboard to switch to that profile
so you can have a profile that automatically launches when you open spotify, for example
ah..
so uh i dont think its bindable
if i point my cursor to a key
it does this
but if i put it towars the steel seires logo
it dosent highlight
it's probably hardcoded as fn key
oh
Works for me
might not be possible on the apex 3, i don't know
you'd have to ask official support for that
sure
Then do what I've shown in the picture - Press the key, go to apex 3, launch config and choose the respective profile
Great
scroll up
so the mic works on discord only but nothing else basically, i had kinda the same issue when i 1st got them, what do u have the default communication device as? game or chat?
mic not working in discord VCs
it works in eveything
including discord
but not discord VCs
u know the "Lets Check" inm settings
it works there
ok u need to make the arctis 7 chat as default for communication
and on discord select "arctis 7 discord certified" with a checkmark next to it
in settings?
its game on output and chat on input in teh PC
also make sure when u make arctis 7 game ur default audio device u go to properties and disable all audio enhancements
so u've got arctis 7 game as default for audio and chat for communication and mic still doesnt work?
can u hear anything u play or ppl on discord VC?
what about when u put both output and input as "arctis 7 discord certified"?
wait how can I bind them all in one profile
i want to like
every time i plress F8
all diff profiles are played diff
i just did a is deafult, same with b and what not
nvm i fixed it
have profile 1 link to profile 2 link to profile 3 etc.
headset works, mic dosent
that's actually pretty weird, when i had mine mic didnt work and i couldnt hear anyone on discord but it was cuz i had arctis 7 game as default audio w/o disabling audio enhancements and i always had "arctis 7 discord certified" as output and input as the same or as chat
my mic is buzzing when i speak
@dusty thicket 1 question, do u have a fairly big head or oblong shaped head?
@gentle sorrel no
hey i have a rival 110 mouse and my scroll wheel has been jumping to the opposite side of my scrolling and its very tough to scroll down some pages because of this any fix?
My apex pro tkl keeps flashing and not connecting to my computer, is there something wrong with it?
my ge66 raider keyboard light went out last night lmao is it becuase of update?
In my arctis 5 headset
all the sound is going into my left ear and not my right,
Can some please help me?
unplug the headset from the computer and unplug the chatmix from the headset, restart the computer and plug it all back in
I've also deleted and started to download steelseries gg
@weak geyser That didn't work sadly
Saucy its working thx you very much the best support in the world
Hello I happen to have lost the registration code for my Rival 3 mouse, what should I do?
What do you need it for?
And how did you lose it, shouldn't identification be on the mouse itself?
Can someone help me with my led? Every button works normal except of the enter button. It changes his color always to green
in fact when I try to authenticate the site tells me that:This is a Rival 3 serial number. If there was no registration code in the box, your device cannot currently be registered.
what should I do
iirc the only device you can register is the arctis 3
you don't need to register your devices. (well, you just can't)
ahh okay
but the steelseries engine software does not detect my mouse (rival 3)
could you help me
my steelseries gg won’t open can I have help pls
hi i need some help guys i have a Arctis 5 Black Legacy that i bought some years ago and they are fine but i just saw now that they updated the steelseries engine and its now stellseries gg and eveything there is good to but on the website my Arctis 5 Black Legacy are not registered but in the past i remember registering them and i lost the box and the code so i only have the serial number on the set so is there any way i could maybe register it ?
you can't register the arctis 5
oh cant because i lost the code or in general?
ok ok tks didnt know
my arctis 9x are oddly broken
i use the xbox dongle to connect it to my pc
recently its been somehow just messing up all the audio to the point where i cant even load youtube videos and twitter videos until i disconnect and reconnect the headset
help?
Steelseries dac (arcitc pro wireless + dac) doesn t give bass to wired earphones, so the sound feels flat
Equalizer settings don t work on wired earphones somewhy
sensei 10 mmb LED doesnt change
guys ı use arctis 5 and when ı stream on twitch they can only hear the sound of me and the game the stream cant hear the friends talking on discord
Doesn't sound like an issue with the headset
ı cant mix the game and chat voice
i think thats not a issue with the headset
something with the streamlabs
you need to set up two audio inputs for game and chat
thx man
i didnt saw them
thanks for help
np
Hello all I have a question
I own a steelseries rival 300 but it is double clicking. Anyone have a solution please or advice?
Left click double clicking
RMA, contact support
Thanks
I tried mass clicking but no success (Should I try again and more?)
And Im afraid about to use a software to prevent it because it will add delay to the click and Im playing FPS games so..
I cant RMA because its more than 2 years I own it
I tried to search to buy another Rival 300 but I dont know why Steelseries does not sell it anymore.. :(
Do you think that the HP Omen 600 is similar ? I heard that they made it with Steelseries so..?
Sorry I know Im asking a lot but you guys are my final hope.. I love this mouse so much..
Thank you, you are really nice !
The HP Omen 600 is the closest mouse I found so Im asking your opinions
lemme take a look
Ok thanks
I heard that 310 not same
I will look at rival 3
Why there are differents dimensions of Rival 3?
One is like the 300 and another smaller
Oh no sorry the rival 3 is smaller
I have the Logitech G502 but feels so heavy dont know why
I want same shape of Rival 300 cause with smaller I cant :/
And same acceleration (50G)
That's why I saw HP Omen 600
Do you think I should buy it ?
looking at it I'd say its a good fit
Its a good replacement of Rival 300 right?
ley me double check
Okay
maybe one of the steelseries senseis would work
cant change the colours on the omen 😉
it uses a very good sensor
tis incredibly light so youre taking a risk with the omen
but ultimately up to you
Why taking risk with Omen 600?
Because its lighter than Rival 300? Same weight no ?
But the Sensei is smaller than Omen 600
allot of the reviews suggest the weight is off
I want a light mouse so I think its good @amber sage
check for dust under your keys
This is the closest mouse similar to rival 300 shape and acceleration (G)
Id say its your best bet then yes
how? i removed the keycaps
Okay I will test it thank you @amber sage you are great man!
if you can get to the switches themselves dust them of with some compressed air
thank you, best of luck!
Thanks !
Hello. I have made a macro on my keyboard and I have set the delay to 0 ms. When i play the macro there is like a 50ms delay. Why is that? The same macro works fine on my mouse
anyone know why my arctis 1s play things like youtube so low but games are fine?
does anyone know why my steel series arctis 7p keeps cutting out
hey does anyone know what it means if my rival 3 wireless blinks a yellowish green and then disconnects?
My mic randomly stopped working on my Pro Wireless, i can still hear through the sidetone and if i connect with bluetooth the mic works fine, i have reinstalled the steel series engine twice and rebooted atleast 5 times now and still can't get it to work.
In windows sound settings where you can test your mic, theres no sound.
Nevermind, it was just windows updating and it 'unset as default' even though i made it default multiple times...
unfortunate
Just spent the last hour trying to fix this, then i actually tried the windows trouble shoot button that never works
and it fixed it
Yeah a lot of the time if a device just randomly quits working it's because Windows decided to change a setting somewhere
hello guys, i need some help
having some issue with Steelseries GG
since i downloaded SS GG, my arctis 5 wont changing the setting (equalizer, bass boost, i hear no different) and even the RGB wont change
anyone know how to fix? thank you
My Arctis 5's audio is only coming out of the left ear while using the game channel, but comes out of both while using chat .
hello, does anyone know how to fix a static noise with the arctis pro wired when the volume slider on the ear is on 100% (when i slide the volume down i dont hear it anymore) but i never want to hear it
Go to this part
and then select the Arctis 5 (Game)
then click Levels > Balance
choose 1 or speaker 2, make it 50%, then make it 100% again, both
@rain walrus
YouTube is loud full stop
Ensure that the wire is connected properly
Check your wires are connected good
anyone know why my arctis pro wireless keeps switching to a different source
from pro wireless game to like chat
So I need some help with my Stratus Duo
Don't ask to ask, just ask
Hello, is this the right place to ask questions about a product?
I have the Stratus Duo and the home button doesn’t seem to do anything in Steam
Hey I Get This Every Time I Clip Something On Fortnite With Moments Anyone Know How To Fix?
Nvm it works now lol
guys anyone knows how to adjust the headband of the arctis 7 correctly to reduce clamping force and make it comfortable for my head/ears? cuz im gonna buy them soon with replacement leather ear cushions
just pull or loosen either end of the velcro until it's comfortable
Yo so I got a question
I just got a steelseries arctis 1 wireless headset and I can't download the app on my phone or computer
Is there any other apps that can do what the steelseries app does?
there are EQ apps available, but you won't really be able to get the other features without engine
why can't you download the app?
I am thinking about buying an Arctis 7 or 9... I want to use it for some years and I think I might have to replace it's earpads or that headband thing. I went on the SteelSerier website and I saw that there are replacement pads. It says currently unavaliable... Will it be avaliable in the future?
but they are not always the best quality
brainwavz is pretty reputable
Hello everyone, can someone help - I have an arctis 9 that I have not used in a while and now when I switch it on - it keeps disconnecting after a few seconds. I have tried everything I could think of Reset the headset, update the firmware(no new on available); repaired the device; adjusted the power options on the engine; disabled 7.1; switched off wi-fi at home; switched off bluetooth - nothing works.
Alrighty so I have a Arctis Pro Wireless and its reading out as an avnera av6301 on my computer and I cannot find a factory reset button on the headset does anyone know where it would be or any other work arounds to get it to work correctly and reconnect to its transmitter station?
Hi, I have a problem with my rival 310 mouse, since the last software update I can't drag click on it, do you know how to fix it?
hello people i just ordered my new mouse im curious to see where it all goes like when its shipped or being delivered to my house
is that possible?
If they gave you a tracking number
are there apex 7 tkl keycaps?
when you say drag click you mean the weird thing minecraft people do where you click a bunch at once?
hey guys i got a steelseries arctis 1 wireless the mic is not working any help?
Contact official support if you've already tried the obvious solutions
okay
Any apps I enable on my Apex 7 TKL keyboard, are disabled when i reboot windows. Anyone else experiencing this?
Have you ever used Google? 😉
https://steelseries.com/gaming-accessories/keyboard-keycap-set
Or just about any other keycap set on the market
are they compatible?
nope
Just about any other keycap set on the market will be compatible
ok
It's a very useful website. My grandson told me about it.
ok i never use my browser
huh
how else do you find hot single girls in your area?
😉
sigh
Indeed
Back on topic. The issue above, anyone?
Not for any first party apps
im talking discord
hello guys, i have scroll wheel problems with my rival 600. Tried to fix it with wd-40 (might be stupid tho) but now it get worse, any ideas how to get it fixed?
hello! are there anyone experiencing this glitch on gg app? It occurs when i move my cursor to adjust settings on app. I tried to install a new version but this still occurs. Truly grateful for any help to get it fixed.
Never had that, and you've already tried a reinstall then?
yes, reinstall the old installer and the new download, even restarted the laptop but it still occurs. Im wondering if it doesnt support the laptop I have but it does work before with no problems at all until yesterday to now.
What's the spec?
asus a15, ryzen 7 4800, nvidia gtx 1660ti, 16gb ram
Could it be because I use a second monitor that is why it glitches? I will do that, Thank you!
hey so i see this icon on this gg engine... and when i click convig see this.
even tho i have a hedset wirelesey conected
ive pluged it in with the cable that comes in the box to charge it to the computer and conected to the hedset. and it still does not work what should i do?
OR does it only work for keybords?????
it only works with things that can display...stuff
so rgb on your mice, the oled screen on some keyboards, etc.
arctis 7 has no rgb
if you want to configure discord stuff, you do that inside the discord settings
wow thanks for a way of telling me im stupid without telling me im stupid
that was not what i was going for but ok lol
what is the newest mouse that has it?
rival 5 has rgb and is the newest mouse from steelseries
and the AEROX 3 is also?
yeah, that has rgb
or the comparable setup for whatever device you're on
Like, when I turn my headset on, it turns on then turns off after a couple of seconds.
charged it enough?
Hello, so i cant change my Arctis 5 settings from SS GG, even the LED or Equalizer not changing
My headset is blinking blue and the adapter is blinking white. What do I do?
re pair maybe
i don't own those headphones but a brief google search says you might need to re-pair them to the transmitter
also try turning off bluetooth if you have it on, on your computer
@BSense#7013 activate windows.
Reason: Posted a link
guys i need some help i have the steelseries artic pros and i want to use dolby atmos should i disable the steelseries software to use dolby atmos ?
discord sertificed what ?
i have an apex pro, it worked a few weeks ago. The screen is still working
Reinstall?
i did
Reset the keyboard?
Anyone know Why my Rival 310 is blinking red. Its only B3 not the logo, i have restartet it and chanced the color But it didnt work.
Low battery?
Mine is still working, ensure it’s plugged into usb3
It is
Well I gave Steelseries another shot, After a broken headset that I returned as I couldnt be bothered going through the returns / warranty process with steelseries I have them another shot and ordered directly from them. Big mistake. So far 6 days has gone by and my order still has not shipped. Wtf
stupid question.... Do I want Arctics Pro Wireless Game or Wireless Chat as my playback device. Chat sounds better but randomly fades out then back. It also doesnt work well with the DAC mixer controls. Game works better with the DAC but doesnt sound as nice as Chat... ha
you'd use different outputs for different applications
for example, you might set discord to chat and csgo to game
and then the chatmix will take care of volume levels for both
is that in the advanced sound options panel i need to make that distinction
yeah
ok cool
the first image i posted
I only have 1 option in the discord settings for input/output
so i was a bit confused
in discord i would set output to wireless chat
the input would be whatever the mic is called
i only have this option
that looks right
output i have game but its not certified
probably put it to chat
if you want to be able to use the chatmix, i believe so? I'm not actually sure
thank you for your help @bleak jetty
@tender tundra for Discord set the output to "Arctis Pro Wireless Certified". It's the same as the Chat channel, it shows up as certified inside of Discord. I usually leave my Game channel as my default output on my Arctis 5s, but I also don't have external speakers that I use often. Like Saucy said you should set the Game and Chat channels for different applications so you can control the volume levels with the ChatMix on the base station.
^listen to the guy that owns arctis headsets
Hi all I need you please
My Omen 600 mouse by HP is not recognize by Steelseries Engine 3 Driver. I dont found the driver of the HP Omen 600 mouse
Can you help me please?
^^
Why would the steelseries engine recognize an omen mouse
hello
i need help with my steelseries arctis pro wireless.
today i woke up and they were not working. i checked my engine i have a firmware update here but i cant make it

is there any aftermarket or official padding or something for the inside of the artic headsets? Only thing holding me back from buying them is that my ears touch the drivers
What is the reason ?
update ur engine to gg 3.0
current now
@tender rapidshttps://steelseries.com/gg
Ok thanks @fiery nova !
I installed the same error again
does anyone know how long this sale is on for https://steelseries.com/gaming-headsets/arctis-5?color=white
its some member discount but doesnt tell me how long its on for
guys someone please help me my arctic 7 2019 edition mic wont work iv tried a lot of stuff and it still wont work i don't know why the mic wont work
i did everything i can EVERYTHING the only way i could talk is using my webcams mic to talk and my friends are getting annoyed very annoyed of my voice being soo bad and i cant mute fast when i need to so its kinda bad for me i live in a small house so its hard to mute fast when discord is banned 😭
the only way i can use it is from google chrome or anything else please help im getting sad
On my rival 600 I’ve had it for a year I’m wondering if I should replace the mouse feet
If you can find good aftermarket ones, sure
my arctis 7 wont connect to the transmitter, it randomly disconnected while i was watching a video and wont connect now, tried reinstalling SSE and re-paring but doesnt connect
If it didn't work to re-pair them, probably contact official support
i sent a ticket and now my transmitter isnt lighting up...
My Steelseries GG Isnt Opening Does Anyone Know How To Fix
might just be me, but anyone else getting sent to website for standard prime mouse when looking at the prime+?
restart worked for me. sometimes happens to applications.
Oh Ok Ty :D
Hi folks, using SS Arctis 7 pro. Suddenly not getting any sound output from Arctis 7 game playback device. Any ideas? Have been using for years without any issues. Arctis 7 chat is my default comm device and Arctis 7 game is the default device
I assume you've checked the game chat balance and outputs? Same thing happened to me, but was solved by a reset so give that a go.
also those are my other settings
and yeah i checked the buttons on my headset
if i switch to arctis 7 chat i get output
I reinstalled the SS engine and uninstalled the drivers under device manager as well
and restarted my computer
unplugged the usb hub
You can reset the headset itself, button under the earcup
I'll give that a try
that also did not work =/
sigh
ok i think its working now - I restarted my computer again after using the reset button on the headset and it seems to be cooperating now
that was bizarre. Occasionally after booting from sleep things get messed up and I have to do a hard restart of my computer to fix it, but ive never had anything beyond that happen
My fiance is working from home she has been unplugging the usb hub to plug into her laptop recently, wonder if maybe that did something
At least it works now
Hello, I've installed The latest engine and I have a problem because it didn't launch can anyone help me with it?
my dongle is being detected as Avnera AV6201 does anyone know what that is
No, contact official support.
My apex pro’s visualizer setting won’t turn off
Can anyone tell me why my macros are not working on my steelseries rival 310?
i saved everything on steelseries engine and configured everything
but even after i saved it, they are not working:/
I need help, when I turn my headset on it turns an and then turns off right away... My headset is fully charged. Please help me, I always get ignored when I need help
Someone help my I spent over 300 on the headset for it not to work!!!!
i would contact official support
it's also pretty late in the US so people who might be able to help may be asleep
hmm
Steelseries support take like 1 week to respond.
If not more
@bleak jetty Do you know what the issue might be? Since you are a moderator...
nope
don't own the headset
also, you should post more specifics
what headset it is
ah ok lol
" apparently helpful," lol
Why did you say apparently? lol
we can talk more in #💬-general
Heyo still got this problem?
Alright.
100% sure they are charged and the USB port you are using is outputting enough power?
When you wake up take off the ear padding stuff on the side of the headset that doesn’t have a mic, there’s a reset switch in there you can press down for 20 seconds and then reconnect and try again
Yes
Alright, if you can try press down the switch mentioned above
Should reset it all
You’ll need a pin or paper clip
No worries, let me know how it goes
probably not
F
I’m guessing you’re not on a computer?
im am on a computer
but my os still windows 7
can someone help me when im trying to download steel series gg for the clipping software it says extract error writing to file c:users/memph\app\local\temp\nsi6c38.tmp\system.dll
Yep they do a free upgrade thing
and when i tried to do the customer support it didnt show up an option for that
idk i thought it would help why the steel series gg wouldnt work
Moments is supported by windows 8.1 and above. If you install an os in that range, moments will work.
i have windows 10
found out why didnt have enought space on my c drive so it i couldnt download shit and now i watched a yt video that actually helped me and i had an hour long video of my playing val that was worth 30 gbs of space deleted it now i have 30 gbs free
Yeah that was for the other guy
oh mb
i need help with opening a ticket, apprently ive duplicated a profile on the engine, and came across a bug im unaware of how to actually reproduce it 😂
I cannot open a ticket tioo steelseries, i only get to talk to a bot on their website?
Rival 650 Wireless stopped left-clicking. Anyone know how to fix it?
My steelseries moments wont record ingame clips, it will detect the game and it recognizes when i get 3+ kills in a round on csgo, it just records my desktop instead of my game, any fixes?
for me it doesnt record csgo at all
not even desktop for me
It recognizes when i get the kills, but the clip is just my dekstop
oof
It doesnt record your desktop, your music, your chrome or anything?
are you on faceit
no thing
not right now no
faceit ac will block it
outside of that, just display capture + elevated perms works for me
Any devs here? Asking for how long until SSE support for the new macOS version released yesterday
Macros/remaps are broken again ._.
nvm a restart fixed it for now
hey. since i download GG my mic has gone weird. keeps cutting in out and while recording and the audio just shuts off at random. everythings up to date, and they are charged .i have artic 7's. anyone know the problem?
Hello everyone, I was told by customer support to Reset my frimware on my keyboard as the lighting on a few keys is very off, how long is it supposed to flash for during the firmware reset?
I have a problem with setting up my new arctis 7 headset and any help would be appreciated :) I have linked it and it is confirming it is picking it up wirelessly but my steelseries GG isnt registering it and neither is my computer? Any ideas/or help?
Anyone get moments to work with Black Desert Online? Would not auto detect tried manually adding both the launcher and blackdesert64.exe and still can’t capture any moments
some games arent captured unfortunately
hit the hardware reset switch and try re-pair it
on the artics 7s it should be here
underneath the left earcup
should I turn the pairer off in the mean time?
yes
so unplug it
@amber sage Are toy grinding for mod?
Also what should I do once I rest my headset? If you remember me from yesterday.
yup
try following the steps to repair it again
and if you have the same problem let me know and ill do some more trouble shooting
Ok
@amber sage Still doesnt seem to be showing up :/
yea
well the good news is I know how to fix your problem on mac
lemme look up something rq
thnx :)
have you paired it to the dongle thingy?
yea
hmm
noted
but I think it needs drivers in order to do so?
firs tprobably a good thing to check if your pc actually has bluetooth capability
Embeds work?
Its not Bluetooth its wired
but its a wireless connection
oh
if that makes sense
yeye
and you did everything there?
hmm
hmmmmm
very interesting
im going to be honest im not sure
you may have to open a ticket with them
Yea tried they are not responding :(
But thanks for your help anyways have a good evening bro :D
Thanks
hi, i have the steelserie 600 and recently my right click is bugging. I'm not sur but i think that after a minecraft session where i used a lot my right click, i noticed that it dont work weel anymore, for example when i'm using the scoop, with fps game, the scoop do not appears and also with minecraft if i put a block, sometime it put twice. It's eally annoying, do you have suggestions ? And i bought my mouse less than a year ago
did you tried pressing the button at transmitter?
im using the headset as well i can help you
and i think it can be about your motherboard
in what way?
lemme check
Nope
doesnt work :/
I mean
wait
no
Wait yea it still doesnt work
oh than its about transmitter i think
np
than you can change your headset or get a new transmitter
i dont think its about the headset
the transmitter can be broken
everypart
😂
but you cannot chance the usb at transmitter just can buy a new one
but for making my teory be right can u try to use your headset at your phone is it works its %100 about transmitter
like plugged in?
with the phone cable yes
np i hope it works
i wanted to know if i can use GG can clip stuff from lunar client
i don't see why not
it doesnt come up
it just says ready to capture
but when i go on the regular minecraft it captures
the launcher that triggers it
is the default one
so when you launch it through another launcher it doesnt begin the capture
use display capture, elevated perms?
@rapid mason ^^
how do i do that
Is anyone else having trouble redeeming the apple arcade offer on their phones? I tap the redeem now button and the site just refreshes and doesnt change
this was stupid but does the arctis 1 wireless mic break when blown into
No
oh well i cant hear anything but blank sound from my mic
Are you using a usb hub? Could be the issue.
wat that
nah i was just blowing in it to shut ppl up and now when i go into live prev it doesnt work
something that plugs into a usb port and gives you more usb ports
Contact official support
kk
Anyone know how to get arctis 7p headphones mic to work in game?
Mic seems to work during setup in my ps5 settings, but once I'm ingame I get nothing
I have the arctis pro wireless setup and they sound like crap when watching youtube vids and really any vids on the internet as a whole. I'm curious if any others have encountered the same problems and if so would be willing to guide me in the direction of a fix? If not I see myself going back to the Astro A50's tbh.
I download GGs yesterday and it was working perfectly but today every time I tried to open it, it did this 🙁
Just does that endlessly
Google kinda dumb so I’m here
So for Christmas I bought myself a arctis 1 wired and then I tried it on my Xbox and then it took a wile for sound to load in but then it was fine but then mic doesn’t work at all well maybe if you twist it around ur controller it would pop but overall it doesn’t work and it’s to late to refund and now I’m stuck with it and it doesn’t work got any suggestions. Also I realized that there’s a bit of room in the headphone plort on the Xbox controller so does it not fit? I think it’s poorly made and isn’t compatible with my thing
is anyone active in here rn?
don't ask to ask, just ask
Sorry, I was told by customer support to reset my Keyboard firmware because some of the RGB lighting on a few keys is completly off, and I was curious how long the blinking during the firmware should last?
i have no idea, have you tried replying to support with your question?
Yah, I guess they have a heavy influx of tickets rn
yep just give it some time
Alright, thanks, sorry. Do you have any reccomendations for lighting on certain keys being off?
Like when I go to turn RGB off, some of the keys stay a dark dark blue
hmm
yeah, no idea still
unplugging and plugging back in does nothing?
temporary fix at least
Unplugging does it, the RGB on some keys is wayyy off.
Its just frusturating because I cant even set no RGB on to make the keyboard look nice
Like when some keys are supposed to be pink, theyre red, when theyre supposed to be white, theyre yellow
it started with only one key then spread
thats with all the keys set to white
Weird
is this warranty worthy?
The customer support said to reset firmware, but it took a very long time and I eventually had to stop it because I had a Zoom meeting
yeah, you can let them know it's taking forever
Yah I let them know, it took about 30 mins, Its just frusturating because I love this keyboard but it is annoying that everything is off
Its also weird because it started with one key then spread
Aye Sausy
Know of any fixes for my problem above? Should I uninstall and reinstall?
Obviously I’ve already tried restarting the software and the pc
Could the firmware update taking forever be due to anything?
anyone know why the macros on my mouse aren't working?
Thx bro
yo how do u guys clean your keyboard? like mine gets dusty very fast and i dont have any key cap tools making hard clean between the key caps
You can buy kits on Amazon, otherwise compressed air
i dont have an air compressors, isnt there simpler ways
why does the rgb on the qck prism cloth mousepad look so bad
like i can barely see the rgb in most spots
May just be a connection issue
What is a good way to clean your keyboard and wrist rest?
what diiscord certıfıed ?
i think it just says it's a good mic
i dont think it will do anything in discord
it just sounds good
Hey, so I'm thinking of buying a Steelseries Apex 5. Do they come in TKL form? If so, please let me know as my desk isn't very big
why does the rgb on the qck prism cloth mousepad look so bad
like i can barely see the rgb in most spots
thanks!
hey what are all the lighting effects for the rival 3?
?ticket
hey
whats the problem yo seem to have
Can anyone tell me why new steelseries GG software might NOT launch when system starts?
Because you haven't set it to open on startup?
flip your keyboard upside down and shake
you can also make a keycap puller out of a paper clip
dude if it would be that much easy to solve i would figure this out by using google. it has permissions to run in windows 10 task manager, also startup checkbox in settings is activated. but still, program won't run automatically, i'm starting it from shortcut. oh btw adding shortcut to system startup apps folder doesn't work as well
Not sure then, works for me. Contact official support maybe.
They will eventually
the first time i contacted support they said try startup shortcut folder, task manager, program reinstall, etc. when i said all those basic things didn't help they just ignored my next response. like, they did sent something, their work was done, ticket closed, go ahead to next one 😦
search up "startup" in the windows search bar and "startup apps" settings option should appear. click that and check if the app is there. if it is, enable it. if it isn't, i'm afraid you'll have to get help from somewhere else as i don't know what other options to use. good luck!
why does the rgb on the qck prism cloth mousepad look so bad
like i can barely see the rgb in most spots
Should I get the arctis pro+gamedac or artcis 7P. Im not sure what to get but at the moment Im gonna get the pro
It doesnt help, Ss GG is enabled in there
you can start it after yeah?
I just got my SteelSeries arctis 5's and I plugged everything in but the headset wont turn on. pls help.
oh...
krycek, i have an idea that sounds stupid,
I can, but it would be better if it work correctly. It is very unpleasant to figure out Overwatch profile I made doesnt work because of non-working app