archive-user-support

[narrow ridge]

aight i need more help

i just did a firmware update that it said was critical

and now my headphones wont pair to the transmitter

what do i do

[dense condor]

averwhy#3899 has been warned

Reason: Posted a link

[narrow ridge]

dm me link?

[low nebula]

This started happening with my steelseries aerox 3 wireless

[narrow ridge]

thats weirdchamp

[low nebula]

wait

is that not a gif

here it is

[narrow ridge]

nope

whats going on

[low nebula]

when i move the mouse slowly, it glitches out kinda, and doesnt move precisely

Ok i fixed it

the deceleration was down all the way

i turned it back, and... bam, its working good now

[rustic valley]

Pro wireless doesn't have rgb

[gentle surge]

Oleds !!!

[rustic valley]

OLED is a screen.

[gentle surge]

tnx men

[rustic valley]

Np

[tender rapids]

Apex 5 have

Oled?

[signal shuttle]

yep

[wild gazelle]

anybody know how long it takes for a refund to process?

[crisp vessel]

Hey guys, I was supposed to get warranty replaced headset March 10-11th and got a confirmation of order on the 5th March, it’s now March 18th and on their website it still says “processing” and I have not received a single reply as off why it’s taking so long. Any thoughts?

[steep sinew]

Hey guys so I placed my order literally about a week ago but I’ve yet to get any updates.... have any of you had this situation?

[weak geyser]

There's some kind of back end issue with their warehouse right now that's causing orders to not get updated. In addition to that a lot of shipping companies are delaying or rescheduling shipments to get COVID vaccines out to people faster. If your order doesn't arrive within like 2 weeks at least then I'd make a ticket through #official-support and ask about it

[steep sinew]

.... and what I hate is how they take your money instantly.....

[wild gazelle]

i just cancelled my order

i cant be bothered with such shitty customer service

its a lot easier to get stuff from amazon

[weak geyser]

Yeah I was about to add you'll probably have better luck ordering from Amazon

[crisp vessel]

Yeah it’s been 9 days since I opened a support ticket and yet to receive a reply

[steep sinew]

Yea I’m just gonna cancel my order from them...

Sucks I’ve been with out headsets for a week and I can’t even talk to my friends while I play with them.... I literally have to use the PlayStation 5 remote to talk...

[weak geyser]

It took them 8 to respond to mine lol and now I have to wait another week probably for the next response. Just trying to get my QcK Prisim XL RMAd because the bottom right side RGB zone is super dull and faded compared to the rest of it

[weak geyser]

Order through Amazon, BestBuy or Walmart and it will probably be a smoother experience right now

[steep sinew]

Yes I most definitely will whenever they go on sale and once the other one comes in I’ll return them...

[ionic glen]

anyone know a good eq for artic 1 for music the has good bass and sound

[tough sonnet]

1, -2, 5, -3, 4

[ionic glen]

k thx il try it

what about the 6th eq slot

[tough sonnet]

1.4

[ionic glen]

thx this sound perfect

[tough sonnet]

np

[tender rapids]

Do I need to connect my wireless pros via Bluetooth on my pc or does it just connect through the dac

[signal shuttle]

through the base station

[tender rapids]

So no bluetooth?

[tough sonnet]

no

Bluetooth can be used for your phone

[tender rapids]

Ok. I can't connect the wireless to my pc for some reason

It says reconnect device but it's not connecting

[tough sonnet]

you can try this https://support.steelseries.com/hc/en-us/articles/360057365812-How-do-I-pair-my-Arctis-Pro-Wireless-to-the-transmitter-

[tender rapids]

It says that the repairing failed

It just won't connect

[fleet yoke]

Hi, can I take a moment?
I would like to buy the apex 5 and replace the keycaps with, for example, the SPC Gear KC104 Pudding. Apparently they match apex pro but I haven't found anything about apex 5. Is it possible?

[tough sonnet]

Yes I believe so, since the apex pro and apex 5 use the same key caps

[wild gazelle]

i literally ordered from Amazon and am getting it in 2-4 days time now, and cheaper. Its much more efficient

[austere venture]

Arctis 7 headset is £60 cheaper on Amazon lul

[rocky fable]

is there any way to make the audio visualizer go vertical instead of horizontal

[wild gazelle]

my only concern is whether or not i got my refund

I cancelled my order, which means I should have gotten the refund, right?

[weak geyser]

If you don't see a refund show up on your credit card in a day or two then contact your CC company directly and explain what happened and they'll issue the refund immediately

[wild gazelle]

gotcha

[wraith musk]

I got some reply on Facebook from steelseries. Asked for the ticket and order number. I'll let you all know what they come back with. If anything.

[fresh spoke]

I've been waiting since the 24th for my 7X 😮

[tender rapids]

I've been waiting since 5th this month for the 7, idk ill it ever arrive? Support doesn't even answer after 4 days lol

[soft fern]

Same boat order placed 05/03 no answer on tickets since 8/03

They stoped responding on reddit as well

[tender rapids]

There was a article, that they send out the products at the 16th, but there is still no tracking number or any information. That is really retarded supportservice

[obsidian aspen]

Hey Guys I need help
My 1 year old Steelseries arctis Pro + game Deck only just work on the right or left side
Don't know what is wrong 😕😐😔

[royal drum]

A few days ago, the rgb on my Apex Pro stopped working, and just yesterday the OLED screen stopped working too. I noticed that when I turn the pc on, the right arrow key flickers, but that's it. Does anyone know a way to fix it?

Better picture

[signal shuttle]

while its supposed to be on, hit the steelseries logo key to the right of the space bar

[stable patrol]

?

[signal shuttle]

the f9-12 keys and windows should glow red

[stable patrol]

and windows key too

[signal shuttle]

"the f9-12 keys and windows should glow red"

[stable patrol]

why am I blind

[signal shuttle]

as for your lighting effect issue I believe that it is because there is a certain amount of color shifts/breathe profiles that the device can save but that is a pure guess

[stable patrol]

I deleted every profile on the device except for the default

[signal shuttle]

huh...

no idea then sorry

[stable patrol]

ok

[signal shuttle]

maybe someone else might know or you could check with support

[stable patrol]

k

thanks anyway

[austere venture]

If they don’t refund you then it’s a legal issue. Idk where you’re from, but my refund should take 3-5 working/business days (I’m from England)

[bold skiff]

I bought an Arctis 9 headset last week. I was connecting to the phone via bluetooth while playing games on the computer, but currently I cannot connect to my phone via bluetooth at the same time. Is there anyone who can help?

[tender rapids]

is there anything I can do when the support doesn't answer my ticket even after 5 days?

[unique quarry]

I've been waiting since the 4th for my arctis 3

[topaz marten]

It’s been 15 days for me @tender rapids . Same exact date for me @unique quarry

[tender rapids]

that is just bs

[unique quarry]

Getting on my nerves
https://c.tenor.com/VScGwyalDGkAAAAM/super-saiyan-blue-shouting.gif

[topaz marten]

I disputed it on PayPal. They won’t answer tickets or Facebook messages. They have yet to answer PayPal.

[unique quarry]

I know

It's so stupid

[tender rapids]

I should just be able to refund instantly if they didn't even send it out already

[topaz marten]

What’s shitty is my local best buy has them in stock now.

[tender rapids]

same and even cheaper

[topaz marten]

I can’t put in a refund ticket. The link doesn’t work and takes me to faq.

[unique quarry]

Amazon has everything steelseries

[topaz marten]

I was also told it shipped the 8th which was a lie.

[unique quarry]

I don't know why I didn't buy it from there

[topaz marten]

I wanted the 10% off coupon which is why I bought directly.

[unique quarry]

Oh yeah

That's why

But they're sitting there with my near $70

And I'm sitting here with nothing

[tender rapids]

same haha and amazon has it now even for less

[unique quarry]

I'm just going to buy it off of Amazon and just send the 3 for a return

If it ever comes

[topaz marten]

Honestly if I get a refund I am buying another brand. I would never get a warranty claim with SS.

[unique quarry]

Steelseries isn't very strong

[tender rapids]

I mean I have no problem if it comes late but just not answering a support ticket is just bad supportservice

[unique quarry]

They're more like

Aluminumseries rn

[tender rapids]

There isn't a phoneline or something

[topaz marten]

Especially when they promise a date.

[unique quarry]

And I hate that

[topaz marten]

The only phone number I found was for the ceo? Of Denmark.

[unique quarry]

This is less a user support channel and more of a

[dense condor]

Marty McFly#1861 has been warned

Reason: Bad word usage

[topaz marten]

Chicago better business website has a long list of complaints btw.

[unique quarry]

Rant because Steelseries is butt rn chat

[topaz marten]

If you go on their Reddit page it’s the exact same sorry.

Story

[tender rapids]

actually I just want to know if someone who ordered from steelseries got it already

[outer crypt]

damn thats all pretty crazy

[topaz marten]

Looking at the reddit posts the answer isn’t good.

[tender rapids]

well maybe I'll wait 30 days and they will just refund because it's of out stock or something xd

[topaz marten]

Lots of people from the same time period are complaining. The worst I saw was Feb 26th I think but that might be a special case.

[rustic valley]

This channel is user to user support, so you won't get a response from support staff.

[tender rapids]

Well it's more to write something somewhere because that supportservice is pretty disgusting

[austere venture]

Mines ‘shipped’ with no tracking # 😂

[obsidian aspen]

Hey Guys I need help
My 1 year old Steelseries arctis Pro + game Deck only just work on the right or left side
Don't know what is wrong 😕😐😔

does some body know what to do ?

[tender rapids]

you got yours already @austere venture ?

[austere venture]

So my ticket was raised one the first, then replacement should’ve been sent the 5th, then it was stuck in processing until I got very salty with them and yesterday apparently it’s now shipped and my refund should be en route

That being said, with how many people are having issues and how poor they’ve been recently. Who knows 😂😂

[soft fern]

Are you going to wait for the 20 days on paypal before escalating?

[topaz marten]

@soft fern don’t have a choice at this point. I gave SS one day to respond and they didn’t. The more I read about the issues I just escalated it and they have until the 28th to respond then PayPal will make a decision.

[soft fern]

I will prob escalate directly as well they are not replying there either

[austere venture]

Why isn’t there a telephone number? Literally, all our problems would be solved with a 30 second phone call 😂

[rustic valley]

I think on some manuals there is but I've always been told that the ticket system is the only way they deal with it. So I would advise against calling lol

[soft fern]

https://tenor.com/view/unemployment-unemployed-laid-off-coronavirus-corona-gif-17130533

[obsidian aspen]

hey Guys I need help
My 1 year old Steelseries arctis Pro + game Deck only just work on the right or left side
Don't know what is wrong 😕😐😔
does some body know what to do ?

[wise root]

My Arctis Pro Wireless won't pair anymore since the PS5 firmware update today, tried on multiple devices..

[gentle surge]

me 2

got the same

[wise root]

Guess I'll just go back to the store and send it for "repair" cause Steelseries will take like 2 weeks to respond to a ticket so thats not worth waiting for...

And "repair" as in I wait 3 weeks and get a new one because they cant fix it, happend before because I had to send the Wireless Pro for repair before...

250 euros of sound drivers, 50 euro's for the metal, 25 euro's for the cables and dumb transceiver, 25 euros for the rest of the headset. For a total of 350 euros of garbage that sounds good...

[outer crypt]

.........what?

[wise root]

Had to send the first ones I got back after a week, because out-of-the-box one of the ear cups was almost falling off , that's how cheap the plastic is on them. And now theses one are also not working anymore after just 4 months. I've also been talking with support nonstop since I got these with a range of other issues I got...

I've seen lot's of other people complain about the build quality of the headset over on Reddit.. So unfortunately I'm not the only one...

[outer crypt]

my apw has broken 3 times, i feel that

[gentle surge]

guys my arctis pro wirless can not be connected anymore to my pc

hwo can i do this

im stuck ....

there was a update and then didnt worked anymore

[outer crypt]

did you re-pair the headset?

[gentle surge]

no

i cant reconnect it anymore dont know why

i tried everything

[outer crypt]

like did you pair the headset to the transmitter again?

you need to do that after updating

iirc

[gentle surge]

hwo can i do this ?

[outer crypt]

select the re pair option in the transmitter settings and hold down the volume wheel on the headset

from the manual

[viscid shard]

dunno if is the channel for it but what headset is good for someone with bad hearing in one ear?

[gentle surge]

tnx men its work

[north bay]

Since today for some reason my Arctis Pro Wireless started being static, Tried updating, re-pairing, everything. Still got no idea. Never dropped / scratched / damaged them, So I'm pretty sure its not something physical: Any idea on how to fix or what to check?

When Bluetooth is connected, any audio coming from the bluetooth device is not static Yet the regular device is still static

(Bold for text thats edited in)

[outer crypt]

are you the real elon musk?

[north bay]

Unfortunately I am not

Do you think a system Reset might fix it?

[pseudo bolt]

have you tried clicking "Critical Update?"

[north bay]

I have, I've updated and re-paired them, nothing.

[pseudo bolt]

is your device hooked to any library games?

[north bay]

If you dont mind me asking, what do you mean by that?

[pseudo bolt]

in your engine, go to your library. do you have any games hooked to your headset?

[north bay]

~~ even the screenshot noise was static lmao ~~

[north bay]

I do not.

[pseudo bolt]

oh god

[north bay]

New screenshot without account name this time

[pseudo bolt]

here is what i use if you need any type of reference

[north bay]

Should I try to system reset it?

[pseudo bolt]

maybe

[pseudo bolt]

suggestions: reinstall steelseries gg, check on updates

[north bay]

Reset system, still static ._.

b r u h

[pseudo bolt]

oh good god

i dont know if i have any more suggestions

[north bay]

Yeah, I dont know either

Seems like my best bet is trying to contact customer support on their website maybe?

[pseudo bolt]

i dont know how to work arctics pro wireless because i use a hyperx kingston cloud 2

[north bay]

Ah, yeah I've tried a bunch of headsets lmao

Sennheiser, Razer, Steelseries, HyperX

The list goes on and on

[pseudo bolt]

and none of them are worth keeping?

[north bay]

Yeah they are, just got a bunch of electronics, so I got a pair for each depending on which

Like a Razer Thresher Ultimate for Xbox, Steelseries Arctis Pro for Mobile / Laptop

[pseudo bolt]

using the hyperx kingston cloud 2 works, the only problem is its microphone is terrible after 1 year

[north bay]

yeah

I mean the audio base / hub has had some problems before too lmao

Search by my name in this channel with images and you’ll see what I mean lmao

[pseudo bolt]

wait have you tried corsair headsets yet?

[north bay]

Dont think so yet

A more recent example

It just

Doesn’t

[oak hollow]

whats that?

[pseudo bolt]

is it trying to reload?

[north bay]

The audio hub/base screen saying "oh boy time to say goodbye"

[north bay]

Nope, each time I load up the computer it happens.

Maybe 40% of the time its normal, the rest is all random lmao

[oak hollow]

nvr heard of an audio hub (gets curiouser)

[pseudo bolt]

wait what? me spitting

[north bay]

dont know if thats the proper term

like the base that the headset connects to

It’s always random

[pseudo bolt]

so thats what is connected to your computer correct?

[north bay]

That is correct.

[pseudo bolt]

how high speed is that

[north bay]

Wdym by how high speed?

[pseudo bolt]

i mean like, is it 2.4GHz?

[north bay]

I believe so yeah

Either 2.4GHz or 5GHz

[pseudo bolt]

idk how to help

[north bay]

Understandable lmao

Atleast you tried helping lol

[pseudo bolt]

thank you

[north bay]

Kinda reminds me of one video I took a while back, lemme send it RQ

Being able to view videos from the keyboard lmao

(had to compress, sorry bout that)

Speed up 400% to look semi-good, normally its 120x40 at 10fps I believe

Dont know if this helps with the problem or not

[wild gazelle]

I use the HyperX CloudX and it’s been fine even after over 1.5 years of use

I highly recommend it, it’s not that expensive either

What happened to it?

[north bay]

Entire headset snapped in half within six months due for an unknown reason

Never dropped, scratched, anything

just over usage decided to snap

[wild gazelle]

Rip

The CloudX is made with an aluminum skeleton so that it doesn’t break so easily

I’m also pretty sure I got it for only $90 CAD

Lmao

That’s just pain

That picture just looks like it shifted over and broke lmao

[north bay]

yeah lmao

Cup just snapped right off one day

[north bay]

Original problem linked here for anyone coming into this channel

[austere venture]

have you tried resetting

i know on the arctis 7 theres a pin hole you can press for ~1 to reset

[north bay]

Yeah, there is no Pinhole on the Arctis Pro ._.

[austere venture]

Ah sorry fella

[hollow vine]

Are you serious? He says “I”

[rustic valley]

Bruh. I'm sure thats just a typo.

[last shale]

Bruh just cancel your order if you can’t wait for a tracking number to arrive in your mail

[burnt silo]

Okay about the issue on the Arctis Pro Wireless with the constantly adjusting Bluetooth volume, there is a fix for it, but with a trade-off. If I go to Bluetooth settings, and tap the gear next to Arctis Pro Wireless, I can disable the setting called "Media Volume Sync". That said, disabling that also means that while away from the transmitter, you lose the ability to control the media volume on the phone using the headset. Not a big deal, but important to know.

[austere venture]

my tracking number worked as soon as i got the email today. So might just be bugged

just wait the 24 hours

i assume they're only america, so it's stil like 4/5 hours of business time today

[burnt silo]

Okay I totally just ordered a Y Splitter cable I don't need because I thought my existing one didn't work, only to really I was just plugging it in the wrong way 🤣

[rustic valley]

Bruh

[austere venture]

Avoid Jayrod for all cable related issues lol

[burnt silo]

LOL Right

[feral drift]

(mac) Got my Rival 3 mouse today, but having a hard time connecting it to the engine. Where can I get help? 🙂

[rustic valley]

So, as was in my previous message before bot deleted my message because "bad word Ree" we've all made mistakes when it comes to emails and texts, and sent them before they're finished. I understand the frustration with customer support delays as I've had terrible problems with support for other companies and been on the side of bad support (I'm useless in retail don't hire me) but a couple of things to note; 1) the staff are in the server and can read your messages, if you're absolutely blasting someone because you don't like their reply and response and belittling for making a mistake; remember that support agent maybe in here, so yes. Make your grievances known, in a polite way as blasting them is gonna do nothing for them, and more than likely stress that agent out. 2) this channel is for user to user support, although staff can read this chat it's their discretion as to whether or not to message you asking your ticket number. 3) if you see a staff asking for a ticket number and it's not you, don't dm them. Let them approach you.

You gotta remember there's people behind these emails, screens and messages. Yes they're buried under tickets, yes it can be frustrating when you feel like you're being ignored, but believe me. Youre likely not being ignored. But don't cause them any more stress, and frustration than they already have on. All you're going to do, is make it harder for them to do their job, and you to get the outcome you want. I hope you get the outcomes you guys want and need, but don't be a douche to support. This is just of a gentle reminder. 😅

[rustic valley]

What kinda help do you need bud?

[feral drift]

Engine client doesnt detect my product.. 😦 Its a MacBook 2019 running macOS Big Sur 11.2.3. Updated everything, reinstalled engine client several times.

Connected via a hub since its all USB-C on the MacBook itself

[rustic valley]

Lemme just look into it for a second.

[rustic valley]

On your Mac, try checking System Preferences > Security & Privacy > Privacy > Input Monitoring > add permission for SSE.

[feral drift]

YEY! It worked! I changed the language to english so I could follow the instructions haha

Thank you so much!

[rustic valley]

Yw!

[tender rapids]

Have you try to uninstall the engine and all drivers. And reinstall the engine but a older version. Like 3.13.4 and try to connect and update your apw again. After my headset starts ti begin his own life…. This did for me the trick. Maybe it work for you also. Download link … https://engine.steelseriescdn.com/SteelSeriesEngine3.13.4Setup.exe

[north bay]

So I would just going to "Uninstall a program" then uninstalling the Engine, reinstalling an older version, uninstalling again, and reinstalling the newest version?

[tender rapids]

No…. Uninstall the engine. Reinstall the older version. Try to connect your pro wireless again and see if it can update. If it does? Then install the new engine. I don’t know if it works for you. But it works for me. So maybe you can also give it a try.

[north bay]

Alright, ill try it out, thanks man!

[frosty willow]

My mic resets randomly all every day, any solutions?

[short marlin]

the power button just doesnt respond at all on my arctis 9 anymore

its absolutely ridiculous

its 2 months old

wasting money on shitty products like this

[austere venture]

just submit a ticket and get a new one then

[rustic valley]

^

[short marlin]

yes cause i like wasting time

wait 3-4 weeks for headphones

thats what i like

thats what everyone likes

[austere venture]

lul

enjoy sitting there with ya broken headset then mate

[rustic valley]

Youre occasionally going to get a dodgy product these things happen, but you can go to the support staff and get it sorted with either a refund, or replacement OR you have a broken product and lost money.

[short marlin]

ive had two "dodgy" products from steelseries by now

first was steelseries 7

usb charging broke

then 9

now

thats not some odd

its 100%

[rustic valley]

That's just crappy luck

[austere venture]

^

[short marlin]

nah its just shitty build quality

[rustic valley]

Well if you've got a problem.

Raise a ticket.

You're not goin to get anywhere being salty in a chat that's for user to user support.

[short marlin]

yeah

[rustic valley]

I hope you can get the outcome you want whether it's money back or replacement.

[last shale]

It’s probably not wasting time you expect products to be always 100% it may have been unresponsive for a second but then work fine

[last shale]

That’s your fault as the product doesn’t break rather the charging usb used to charge it

[short marlin]

yeah this is not a second, and the product broke, not the charging cable. either way thats not the issue right now

but thats what i get for buying steelseries product

i mean its to be expected

i was warned the first time

[rustic valley]

I've had no issues with my products but that's my experience, the problem is. You won't hear any feedback unless something goes wrong with the product, if you're that upset and frustrated over it. Talk to support and get it sorted.

[short marlin]

im glad you had no issues, but my track record with steelseries is not very nice

i dont know what the hell is going on, the power button clicks but it clearly doesnt work, connecting usb will make it either yellow/red but thats just charging indication

every time i'd click the power button i'd hear a sound and it'd turn blue but not anymore

[tender rapids]

yo so ive got audio visualiser going on my two keyboards (msi rgb per key + apex 3), and i wanna find a way to turn off audio visualiser on my apex 3, but not on my rgb per key keyboard. how can i do that?

[rustic valley]

@short marlin It sucks that you've had crappy experiences with the products, but I'd definitely advise contacting support and getting in touch, they're lovely people and will do their upmost to get you sorted, I'll see if there's anything I can do to find some answers for you as well.

So it's the arctis 9 and there's power button issues?.

[short marlin]

yeah, its just loose but if you like try harder it clicks, but nothing happens

[rustic valley]

Try this

[rustic valley]

Not quite sure of your question, so what are you trying to do with audio visualiser?

[short marlin]

so this works when turned off right?

[tender rapids]

so in a nutshell i want it to work on only one device

but im not sure how to do that

[rustic valley]

Should do!

[rustic valley]

Try turning off audio visualiser in engine 3

[tender rapids]

I turn it on via engine 3, so if i turn it off on engine 3 it disables the entire thing for all devices

i dont think theres any other way you can turn it on without using engine 3

[rustic valley]

Sadly it looks like all on or no on for AV

[tender rapids]

f

[rustic valley]

@short marlin lemme know how it goes my dude!

[short marlin]

didnt change a thing unfortunately, seems ill have to deal with the retailer

[tender rapids]

wait @rustic valley what if i mess with its code?

theres gotta be a list of compatible devices the app uses

what if i remove my keyboard from it?

[rustic valley]

I'm... Not sure of that side of things. 😅

[tender rapids]

f

[rustic valley]

I'm just a consumer. I'm afraid and don't really know the background on this stuff.

[tender rapids]

oof

[rustic valley]

Sorry to hear mate, hope you get it sorted. :)

[short marlin]

yeah, unfortunately ill probably end up getting dt770 or something like that after this, as simple as using steelseries arctis series is, the build quality - at least for me is not safe.

[rustic valley]

Sorry to hear, I'm sure you'll get something you'll enjoy, that won't cause any issues. I know the pain of buying something and it going belly up within warranty, it's a pain. But it happens. Hope you can get something that suits you!

[echo surge]

I'm looking at getting an Arctis pro with the desktop DAC thing. Is there a way to set it up to easily switch between using PC and a PS5 without unplugging anything? I don't need to hear sounds from both at the same time. Just switch quickly.

My computer does not have any optical audio I/o

[rustic valley]

You don't need the optical for the PC or ps5 just the USB, and I will admit, I don't think you can switch without unplugging anything but I'll try it tomorrow after work.

[echo surge]

Yea, the USB can only plugged into one thing of course. Unfortunately there is just the one port that, but there are many i/o options on the DAC

[steep lynx]

I am trying to download the engine 3 but when i do it tells me to upgrade to GG but then GG never boots up hen i click on it

[rustic valley]

Have you downloaded moments?

[steep lynx]

i dont know what that is . This is the first time i have tried to download these programs sorry

[rustic valley]

No worries

So to use GG. You'll need to uninstall engine 3 afaik

[steep lynx]

i do believe it did that for me

also when i go to moments ( i found it ) it just sends me to the same link i already downloaded for GG

[rustic valley]

Moments is the same as GG my bad.

Are you getting any error messages at all when you try to run it?

[steep lynx]

no

nothing

[rustic valley]

Only thing I can advise is, uninstall it and reinstall it and see if that helps.

[steep lynx]

i have

twice

[rustic valley]

Have you opened the system try in the bottom right

[steep lynx]

yes

[rustic valley]

There should be the steelseries logo if it's working

If not, idk.

[steep lynx]

its not there but its in my task manager

[rustic valley]

See if you can kill it in there.

I honestly don't know.

[steep lynx]

eh thanks anyway

[rustic valley]

Sorry mate.

[steep lynx]

actually i got it to pop up even if its not in my system tray however its at a forever loading screen now

[eternal quiver]

My steelseries clips do not work.

[inland anvil]

thats unfortunate

[eternal quiver]

Yeps.

[steep pagoda]

How can i stop moments from controlling my OLED Screen???

[fresh spoke]

anyone get any headset deliveries today?

[silk crow]

No headset, got mine locally but having a huge problem with my direct order for my mouse and mat. Ordered Monday the 15th w/ 4 day shipping. Still sitting in "preparing shipment" status though everything was in stock. They made sure to get my money though. Created a support ticket, no response. I've done live chat and he escalated it, which did no good. The day after they post a notice about orders taking 3 days to process, well its been 4. Found vague info in the forums about orders placed (US) before 5pm CST are shipped that day. Also found another post saying they are aware of an issue with orders staying in prep status but be assured that those orders are fulfilled and shipped even though there is no tracking info.

Sorry for the book

[wanton geyser]

I don’t want to be that guy but it’s been 15 days since I ordered my mousepad. No update? No arrival? Support tickets and Reddit posts getting no response? Order #1901381. What is the status on it? This is getting infuriating.

[glacial grove]

Can anyone help me with my headset rn?

I just got it

[fresh spoke]

we doing some measuring here? lol. well i ordered on Feb 24th! i have a little chuckle when people say they are flippin out after 4 days haha

[wanton geyser]

damn you've been waiting even longer

[dense condor]

Redbow#3556 has been warned

Reason: Bad word usage

[fresh spoke]

This shit aint coming i'm pretty sure

lol

this "fabulous headset" is not coming

[silk crow]

Wow! Now I feel little, 😜

And live chat doesn't want to do anything but "escalate" the ticket bc "it's not in their ability" to check on an orders status and provide basic info...

Has anyone tried the "start a refund" button? Curious as to how long they make you wait for your own money...

[fresh spoke]

i never saw live chat or a start a refund button

when i get a chance i'm going to call my bank and dispute the charge

i made a new ticket monday after they lied in reply to another one march 8th saying it was on a truck. still no response to that one

[silk crow]

If you ordered direct from their site, go to your order dash board. Should be right there in the orders page, the refund button. If I waited as long as you I'd go to my bank too.

Made a new ticket asking for a phone number

Ha! That'll never happen

[fresh spoke]

yeah i dont get that option. it says start a return and the button goes to the support page and you cant really do anything from there

i love this new support article https://support.steelseries.com/hc/en-us/articles/360058319751-My-order-is-stuck-in-Preparing-for-shipment-for-a-few-days-now-when-will-I-get-my-order-

ok my order was before march 3rd

[silk crow]

Yea mine was the 15th

We are both effed

[fresh spoke]

i wonder if they purposely broke the start a return button

[steep lynx]

The eq only lets me go to even numbers on the wireless pro is that normal or is there a way to change that

[cobalt cradle]

Hey all, just recently bought the Arctis Pro + GameDac and i'm having a few interesting issues with it that i was wondering if any of y'all might have an answer for.

So i love this headset, but out of the box i could not for the life of me get the chatmix to work. Like the dac does everything i want it to do EXCEPT two channel audio

I've talked to SS support about it already and am still working with them, but i was wondering, is there any way the chatmix function just won't work with my hardware?

I've tried updating all my drivers, I've uninstalled and reinstalled SS Engine several times

tried USB 2.0 and 3.0 ports

no matter what happens one of my devices doesn't work

either my communication device, audio device or mic craps out

so if i want to use the headset properly i need to set discord to Gamedac Game, thus defeating the purpose of chatmix

Has anyone else had similar issues? Please advise.

[wicked lark]

so I recently got a artics 9x for my pc and went, I paired it up and tried the quality it was muffled and when I open discord everything else goes silent and it is weird and glitched, I tried to restart my computer but it still is weird and glitched, I dont know what to do, and it has sound delay

[outer crypt]

are you using bluetooth?

[wicked lark]

yes

[outer crypt]

that would explain the delay

and bad sound quality

[wicked lark]

they say I need a windows 10 xbox adapter

[outer crypt]

if you want the best quality, yes

[wicked lark]

I dont know how to fix my problem with discord

[outer crypt]

if you want to use the mic and hear anything at the same time, you need to switch to the "hands-free" output on your pc

[wicked lark]

how do I do that

[outer crypt]

you're using windows 10?

[wicked lark]

yes

[outer crypt]

just click on the sound icon and click on the name of the output

that should allow you to switch over

it just won't sound good but that's the best you're gonna get if you want to use the mic

[wicked lark]

so the only way to make it the best is for the adapter?

[outer crypt]

yes

[wicked lark]

okay good

I was worried

thank you for your help

[eternal quiver]

I need help....

my Steelseries moments do not work :(,

[finite sandal]

how do i add Minecraft java to Steelseries moments?

[unique quarry]

searches up how to receive package faster

[rustic valley]

Is it in the hands of couriers?

[austere venture]

Realised why there’s a discrepancy between customer support and warehouse. The customer support is America and the warehouse is in Denmark

(For European customers)

^ my printing label was from Denmark so I assume that’s correct

[rustic valley]

Yeah the EU distribution and HQ is in Copenhagen or somewhere near there, and it goes through Germany to arrive to the UK

[austere venture]

That’s why they take a long time to get info, all makes sense.

Hopefully clears up frustration for the Eu people here 🙂

[rustic valley]

Hopefully! It's never good to be left in the lurch

[austere venture]

I fully understand how awkward it is gettin info from other continents (work fun!!) so everyone just stay calm 😂

[void elk]

Hey guys, I have some issues with GG. The app doesn't launch and it makes the loading circle circle of my mouse flashing. How can I fix that ?

[past torrent]

Yes I need help someone message me please

[eternal quiver]

I need help....

[rustic valley]

What kinda issues you guys having?

(I'm finishing up my lunch break now, so I won't be able to respond until 1700GMT. so if you need me; ping me or dm me)

Just don't do it constantly that'd be great. 😅

[compact nexus]

Uhh hi there I ordered a steel apex pro tkl on the 5th of march when it came back in stock. It was supposed to come on 9-10th of march by UPS standard delivery. It's now 20th of march and haven't heard anything of it, I made a ticket and they haven't responded yet I understand as they seem to have a lot of tickets coming in. Is there reason why my delivery is taking longer than usual? Any help would be great thanks

[last shale]

Same issue here it’s almost 4 business days where I haven’t had a tracking order sent to my email

[dense condor]

TheWayfinder#0778 has been warned

Reason: Posted a link

[rustic valley]

As the link was banned thought I'd post this instead.

@compact nexus @last shale @unique quarry I know you lads are waiting on deliveries and stuff but the above image may help you.

[compact nexus]

Oh ok thank you

[rustic valley]

Hope that helps!

Was just browsing FB when I saw the post so I thought I'd post it in here. As it's handy to have!

dont mind me just supporting the users here

[sinful rock]

does rival 3 have onboard memory

[rustic valley]

Yes mate, it does.

The Rival 3 Wireless has onboard memory to store up to five profiles for CPI, polling rate and RGB.

Hope that helps

[sinful rock]

does the wired also

[rustic valley]

Which mouse?

[tulip totem]

I think the wired rival 3 can save the same settings except RGB

[sinful rock]

ohk

[last shale]

yeah thanks man was wondering

[rustic valley]

No worries! Sorry you're under delay mate, I'll keep my ear on socials for any update

[last shale]

thanks again yeah ive got a replacement to last me until it arrives 👍🏼

[rustic valley]

Sweet! Glad to hear that mate!

[austere venture]

Poor Robert

[rustic valley]

He's gonna get a lot of emails

But to be fair, its on the social media and I posted it here to help consumers out,..

[gray island]

Does anyone know if the red switches on a apex pro keyboard are hot swappable?

[tulip totem]

nope they're soldered on

[wraith musk]

You'll have to let me know if you get anywhere @austere venture

I'm hoping Monday to hear something. But that's just me being hopeful

[austere venture]

ah i actually heard back mate

i kicked off about my lack of headset, they gave me a warranty code for a new headset. Got shipped Friday

so it was the day after the issues

[rustic valley]

Glad you got it sorted!

Bet you're looking forward to the replacement!

As long as it works

[austere venture]

yeah will see how i feel after the second charge lol but yeah definitely glad i can actualyl listen to audio during coursework/gaming haha

[wild gazelle]

Got my Apex 7 TKL from Amazon within two days, shits dope

[weak geyser]

Noice

Anyone wanting to order stuff right now should try to do it through Amazon, BestBuy, Walmart or any local shop that has the product in stock because of the issues SteelSeries is having with their own warehouse

[rustic valley]

^

[royal summit]

Hey everyone, after upgrading the Firmware on my Wireless Pro, my receiver loops between connect and disconnect. Did someone saw/had this issue bevore?

[heady mirage]

I need help

i don't know how to install the programs for my rival 3 and arctic 1

[fiery nova]

Ok

[heady mirage]

which programs are they

[fiery nova]

The steelseries engine?

[heady mirage]

ok thx

i have another question which keyborad has many mac ros

[rustic valley]

https://steelseries.com/engine

[heady mirage]

i play many legue of legend

[fiery nova]

You can set up as many macros as you want

[heady mirage]

ok

[tender rapids]

My Apex 7 Keyboard the 1 key is blinking red but on the engine it shows it as blue on the steelseries engine

[heady mirage]

okay

[tender rapids]

Dude that isn't helping

Ah there i just had to turn off discord gamesense

[heady mirage]

i haven't got my steelseries mouse and headset yet

[thin rivet]

Hello how do I update my 7P headset?

[rustic valley]

Via the engine

[fiery nova]

You can update the firmware if theres a banner prompt beneath them in the engine

[rustic valley]

^

[thin rivet]

but its showing its not in supported product in that engine

[rustic valley]

To upgrade the Arctis 7 you have to have both the dongle and the headset itself connected to USB ports on your computer. You can use the included microUSB charging cable for this.

If you already have both plugged in then you might have another issue. Please file a support ticket in that case.

[heady mirage]

are the acrtic 1 and rival 3 supported

[rustic valley]

Yeah!

[thin rivet]

I mean when Im looking on supported product for that engine on website, there is not 7P

I dont tried it yet, bcs still waiting for delivery

so it will work for 7P as well?>

[heady mirage]

do you mean 7p equals acrtic 5

or arctic 7

[rustic valley]

Yeah the 7p should be supported.

[heady mirage]

oh i look it up

unless you have the xbox x or the ps5 versions

[thin rivet]

I have PS5 version, 7P

[rustic valley]

The 7p is engine compatible.

[tender rapids]

my oled display is blank on my keyboard but shows up in settings, how do i fix

[rose flare]

reset?

[tender rapids]

ive done it 3 x

its just blank

[heady mirage]

that might work but it is the oled scrreen?

[tender rapids]

yes the small screen on the pro tkl

no image, it says my moments is using it.

[heady mirage]

oh i tought you were talking about your monitor

[tender rapids]

but i turned everything off in my moments

that had oled

[rustic valley]

Odd. Lemme look into it

[heady mirage]

might be a software bug?

[tender rapids]

i just got this today

yeah, idk, it shows up then its gone

now its just blank, like i canscroll through it to mess with settings on the screen

but no gif

[heady mirage]

yeah it might be a software bug

[rustic valley]

Only thing I can think of is the age old trick of unplug and replug. Lemme do some digging

[tender rapids]

thank you

so i unplugged and plugged in, it workjed on desktop. then i started a game and its blanked

[rustic valley]

So the gif shows up in engine?

[tender rapids]

yup

but not keyboard unless nothing is opened

then it goes blank

[rustic valley]

You haven't got any apps like prism sync running?

[tender rapids]

no

[heady mirage]

whcih keyborad is it

[tender rapids]

the apex pro tkl

all the apps are turned off

[heady mirage]

that keyboard is on my wishlist

[tender rapids]

ya, i feel you. but i dont like this bug

[heady mirage]

just wait while wayfinder tries to find the problem

[tender rapids]

forsure

[rustic valley]

Must admit I can't find anything on it. Seems odd that it's dropping out in game, do you use moments at all?

[tender rapids]

yes for clips

[heady mirage]

must be the gif

[tender rapids]

i got it from steel series

ive tried 3 differnt ones

[heady mirage]

try it without the gif

[tender rapids]

none stay

[heady mirage]

nothing on it

[tender rapids]

the steelseries stays

[rustic valley]

I'd raise a ticket to support tbh, see if they can help you with that. I'm afraid I'm not sure.

[tender rapids]

thank you!

[rustic valley]

Sorry mate. I hate not being able to help :(

[tender rapids]

no worries! i sent a ticket out

[wraith musk]

Nice! Surely won't be long for me now 😂😵‍💫

[austere venture]

I believe 😂👏🏼

[worthy quarry]

Dude I didn’t even request a refund. I just started a ticket asking where my stuff was. No reply, the ticket is still open, and my orders dashboard still says “preparing for shipment.” Yet last night PayPal emailed and said I got a refund from them. I don’t get it. I can still order another black arctis 7P but at this point I have no idea whether my headset is cancelled, on the way, or at my door as I type this. What a mess.

[thin rivet]

So I got my 7P wireless headset, how do I know they charging? there is a red flashing light on the microphone that means they are not fully charged?

[worthy quarry]

Just curious, when did you order and how long did it take to get to you? I ordered over 2 weeks ago and have had almost no response and without any notifications or changes to my order status (still says “preparing for shipment”) I got a refund issued.

[fresh spoke]

i only have the 3 right now till the 7X might come in the next few months. when i plug in, the LED button on the power button flashes red. it's a weird choice because it also does that when the battery level is critical. maybe it's similar for the 7P?

[thin rivet]

I ordered it from Argos same day delivery, I dont ordered them direct from steelseries store

[fresh spoke]

i emailed too. it's hilarious because now all the angry support emails that a support team can't be bothered to catch up on are now all going to one guy, lol.

[kindred echo]

Blessed Day has come, i have a query. I have a Playstation 5 and a Arctis Pro + Gamedac headset. what should I know about its compatiblity with 3D Audio or output of DTS Surround Sound. also can I mix in audio from two sources, ie a music streamer and game audio.

[river lichen]

I have technical issues with my steelseries rival650 wireless. The LED's are not working how they should. Is there any E-Mail i can contact?

[kindred echo]

https://support.steelseries.com/hc/en-us

@river lichen hope that helps

[river lichen]

@kindred echo no but thanks

[little pebble]

#bot-commands

[heady mirage]

how do i add games to the steelseries engine

[unique quarry]

It's not the matter of it processing. It's the matter of the delivery date being absolutely BS

[pulsar shell]

I assume the LED unit that is on prism mousepad getting hot is not normal?

[hardy jackal]

GG

will not work for FSX

anyone got any ideas?

[weak geyser]

Define hot lol. Like actually hot when you touch your finger to it or just a bit warm? The RGB controller on my Prism XL gets warm after extended periods of time, but it definitely doesn't ever get hot to the touch

[pulsar shell]

let's say that I can't hold my hand on it longer than 15 seconds

[rapid raptor]

I don't know if this is where I can ask something like this, but is there a good quality headset that is PC, PS5, and Xbox One compatible?

[weak geyser]

Yeah that's probably not normal. Mine gets warm but never really hot to the touch

[weak geyser]

Arctis 9

[rapid raptor]

Ty

[mossy sonnet]

yo guys my arctis pro wireless disconnected during a firmware update

and now it has no audio and is pretty much useless

anyone know a fix?

[tender rapids]

my engine 3 software is not working on discord

[bronze perch]

how can i make the light on the keyboard to light up the pressed keycap

[radiant thicket]

how do i add spotify songs to my apex keyboard display

[rustic valley]

There used to be a Spotify app in the engine but they pulled it due to bugs

[radiant thicket]

ah

[fiery nova]

Theres an app you can use to get Spotify on the oled, I can send you the link if you want

[long kernel]

Does anyone else here have issues with their Arctis Pro Wireless? Even tho the battery is full, as soon as it it loses a little bit it disconnects... It's super annoying as I have to take the battery out and in again, because otherwise it won't turn on again. It always happens after a max of 30min...

[long kernel]

Update: happens with both batteries, even if they are shown to be full. I have to remove the battery and add it again in order to turn it on aigan.

Firmware is up to date.

[last shale]

Battery could be possibly loose

[icy condor]

Well, I see there are a lot of issues with arctis wireless pro. I am so disappointed, I think I will return them

My headset won't start at all, after leaving it without a battery, it works all of the sudden. After it works, I cannot power off the headset. If I'll remove the battery, it won't start anymore. It's like the power on/off isn't responding. I tried reinstalling drivers and everything else. Dosen't work.

300 euros headset. Awesome!

[long kernel]

I didn't had this issues before they just started to occur.. I also paired them again. And I can deffo say, the Battery is NOT lose..

[last shale]

Honestly there could be underlying problems to these things anything can happen when something isn’t calibrated or done properly

[cosmic walrus]

can i get a apex 7 ykl english red switches?

[rustic valley]

https://steelseries.com/gaming-keyboards/apex-7-tkl?language=english&switch=

you'll have to pay for it 😛

[long kernel]

@last shale the unfortunate thing is: it just started to happen. I did a full trouble shooting on it already but nothing solved the issue. But sending it back after just 2 weeks of usage seems off?

[austere venture]

i had to get new arctis 7 after two charges, sometimes ya just get a dud product

[bleak jetty]

@gray locust ^^

[narrow trellis]

Question about Arctis Pro Wired + DAC --- occasionally when switching aps or switching channels in discord, the DAC will enter a cycle of connecting and disconnecting every few seconds and rarely fixes itself. I have to disconnect and reconnect its power to stop the cycle and fix it. I am also using the RAM and Discord plugins. Any recommendations?

[gray locust]

aight thanks

[tender rapids]

im having trouble with steelseries moments idk why. Im pressing alt+s but its not working when im in game. it does a sound and says on my oled screen that it captured it but still nothing.

[fiery nova]

#moments-report-a-bug

[rugged talon]

for some reason i just get a white bar when i go to enter the competition :((

[twin kiln]

hello! can i connect my ARCTIS PRO WIRELESS to a bluetooth speaker instead of the headset?

[drifting igloo]

I've had that happen too, but there was a firmware update this past week that seems to have fixed it; did you download that one too?

[tough flume]

K all I need to know, is how to get white rbg on my arctis 5

I dont like it as a light blue

[drifting igloo]

Seems like you're adding extra steps unnecessarily; why not just connect the Bluetooth speaker to your PC directly?

[warm delta]

Or even your phone

[twin kiln]

The PC is a work desktop that doesn't have a bluetooth

its one of those that are built from parts for specific purposes 😄

[warm delta]

Then plug in the box thing to a USB port

[drifting igloo]

Ahh, so you're looking for a work around that doesn't involve an aux jack?

[warm delta]

And connect it that way

[twin kiln]

exactly

what Netrok said

[drifting igloo]

Yeah, I think you're out of luck using the Arctis Pro Wireless DAC to stream to a bluetooth speaker unfortunately

[twin kiln]

Alright, no problem. Thanks!

[drifting igloo]

np! Good luck on your search!

[tough flume]

Is it possible to have white rgb on the arctis 5

[fiery nova]

Yes. Although there's no true white on any of the products that I use if that's what you're asking

[tough flume]

Yeah cuz when I set the rbg to white it’s just a light blue, but if it’s not possible to get a true white thats fine

[fiery nova]

I also find it annoying, just tweak it to what looks most white.

[steep cobalt]

how do i assign something onto button 6 on a rival 710?
it wont work for some reason.

[fiery nova]

If the most obvious ways don't work, try a reinstall.

[steep cobalt]

ok

[subtle ginkgo]

I have Arctic Pro Wireless w/DAC and wondering if anyone else is having to reconnect the DAC constantly to fix the display? Sometimes the display is out of sync by a few lines, like some lines that are supposed to be at the top are showing at the bottom, sometimes the screen is just dark (I have screensaver set to dim the display). This happens pretty much every day when I come back to the PC after it being on over night or something. PC is set to never go to sleep, just turn off the monitor.

[slim elk]

Anyone know how to make the Arctis 9x louder on the series x?

Just bought them today and no matter what I do, I can't seem to get them louder?

[subtle ginkgo]

With Apex Wireless Pro DAC before the update I was able to select what to show when clicking the wheel on my headset, so I could only show the chat mix and not the eq preset or input as well. Now I can't even find where to change that setting, in GG or on the OLED. Has it been removed?

[subtle ginkgo]

Is the volume limiter turned on?

[slim elk]

I don't think it has one

The 9x doesn't seem to have that

@subtle ginkgo I tried everything. Maybe the eq settings?

[subtle ginkgo]

How about the chat mix? Did you make sure it's at 50-50 or try to turn the game up to see if that helps.

[subtle ginkgo]

This is really bothering me. I'm sure I was able to choose what to display when I click the wheel before, but now I can't find it anywhere. If that feature was removed, I don't understand the decision making at Steel Series, makes no sense at all. Why would I want to cycle through my inputs and the EQ setting, every time I just want to change the chat mix?

[tulip totem]

Is it not on the transmitter screen itself?

Options > Headset

[shut sleet]

I can't see any differences after updating my APW?

[slim elk]

I made sure of it but no matter what I do it doesn't make the game louder

[subtle ginkgo]

Thanks, that's it. I wasn't reading the small print on the screen and I thought it was same as pairing a headset. My bad.

Still having an issue with having to reconnect the DAC every day to get the OLED screen to work right. It's either out of sync or turned off most of the time after being left alone for a while. I connect with USB directly to the motherboard.

[tepid sphinx]

hey, any idea where profiles for hardware are stored? GG won't start up (SteelSeries Engine process keeps opening and closing while the GG process is idle/doing nothing) so I'd like to uninstall and reinstall it, but I don't want to lose all of my macros, RGB profiles, etc for my Rival 600

[subtle ginkgo]

Yeah, sorry I figured it out. Turned out to be user error. LOL

[shut sleet]

That happens - no worries :)

[subtle ginkgo]

Did you ever sync your profile?

[tepid sphinx]

dunno, but before GG, profiles were stored in some folder I could just save

was hoping I could just do that again

[subtle ginkgo]

Sync is manual in the settings and it seems to work between GG and Engine 3, at least for me.

[shut sleet]

Maybe here?

%AppData%\steelseries-engine-3-client

Put that into your run thingy

(win+r)

[tepid sphinx]

can't find anything that looks like the profiles i had extracted beforehand

they usually had a "migration" folder and some databases

[shut sleet]

sorry no idea then

[last shale]

Look up how to force close discord and follow the same steps for any app you want to do (i say discord cause there’s in depth tutorials)

[tepid sphinx]

https://i.imgur.com/a5RxFuY.gif

any idea of how to fix this?

just closes, opens, closes, opens

which won't let me switch profiles on my mouse

[tepid sphinx]

taskkill /F /IM "SteelSeriesEngine3.exe"

i can computer :>

[last shale]

Yes precisely that should fix the issue

If not the uninstall fully and reinstall

[tepid sphinx]

as i said, i can use a computer

did not fix the issue

and as i said before, i'd like to uninstall and reinstall, but don't want to lose my profiles

[tender rapids]

is there something new about the problem about shipping from ordering from the main site?

[last shale]

Well then that’s just something that you’re probably gonna have to live with then, not being able to open the program, or losing your profiles but then later being able to fix them

[last shale]

They have a bad backup currently and just finished a maintenance on the 12th so it’ll take a bit longer than expected to get your product to you

[tender rapids]

thanks and I know that already just asking for something new

[opaque smelt]

Hi all. just picked up the arctis 9x's and was trying to use them to connect to the iOS xbox companion app (so I can join the xbox party chat and still hear proximity game chat on warzone) and for some reason after a few minutes it just cuts out where I can't hear anyone in the party but I can see they are talking, and I think they can also hear me while game audio still comes in fine.. any solutions or thoughts?

[tepid sphinx]

great, uninstalled GG and installed legacy engine, and now that crashes too, meaning I'm stuck with the stock profiles, which I hate

is there any way to use profiles without Engine? maybe some fancy program to inject whatever i got as the db folder into my mouse?

[ripe viper]

so uh, just got an arctis 1 wireless and i seem to be having some trouble getting it paired with my pc.

anytime i unplug the microusb cord the app tells me to reconnect the headset. correct me if i'm wrong, but uh, i want to use it...wirelessly lol. unless its not compatible with wireless on pc?

but yeah, any ideas?

[gray condor]

steel serial rival 3 rgb I am having a stuck problem help me

[narrow trellis]

I believe I did, ill check again and thanks for answering

[native creek]

Is there any outlook for when the arctis series will instate better ear piece connectors? I have bought 2 arctis 7s and both (after never dropping) have broken at the connection point of the headband and the ear piece

and man is it sad because I love the quality otherwise :/

[simple swift]

is there any ways to turn off water marks for the steel series moments

[weak geyser]

Settings ---> Capture and Sound --> scroll to the bottom and you'll see the options to remove the watermark for both shared and exported clips

[simple swift]

even if i press that option

i still get it

even after restarting my computer and all tha

[jovial quail]

I've already tried re-installing both the SSE and Driver. I still have to re-plug my headset everytime to make it shows connected in SSE. It works properly with mic working, rgb working and the chat mix dial's light is normal too, i just can't adjust the headset's settings through SSE because it keeps showing not connected.

help me please

the Arctis 5 shows connected in Win10 Devices

and i can use the DTS:X

it just wont show connected and i'll have to re-plug it

i have to do this everyday :D

[jovial basin]

Hello. I am facing a bit of a tricky issue with my Arctis 7

they are turning off out of the blue every now and then while gaming

[weak geyser]

Try reinstalling GG by downloading the newest install file from the website

[tardy chasm]

Anyone else having issues with Steelseries Arctis 7 randomly cutting out discord sound while in a call?

I have this issue where my steelseries A7 just randomly cuts out the discord sound, i can still hear the games im playing, but i have to go into discord audio settings and click on output and choose steelseries everytime for the sound to come back? And it happens like after a couple of seconds to a couple of mins, totally random, i have even tried reinstalling my whole pc, deleting the steelseries engine and reinstalling it, but still not working

[fiery nova]

Have you tried a factory reset of the headset?

[tardy chasm]

I might try that, how do i do it?

[fiery nova]

Think theres a button behind the earcup, you can probably find info online

[tardy chasm]

Ok will search it up now

[tender rapids]

i

have question

I have

This

Is problem with dont working rgb

[kindred gale]

What can i do if I dont get any ticket feedbacks ? im waiting 2 Weeks for my money after a refund...

[shut sleet]

When was the last time you sent a message?

[kindred gale]

13.02
i only got 2 "Bot messages" but no real respons

[shut sleet]

The 13th of february?

[kindred gale]

13.03*

[shut sleet]

Gotcha

Can you DM me your ticket number please? :)

[river summit]

1st pic isnt used. the 2nd pic is used (voice)

in 3rd pic, the 1st slider is for notifications.

the 2nd one isnt used

how do i make it dissapear

[fiery nova]

Not the mixer settings, try devices menu

[cobalt epoch]

hey ... does somebody can help me
my arctis pro wireless dont pair anymore since yesterday ... reinstalled sse 3 .. i even installed windows today new still dont pair

at sse3 it always say there is a important update when i press it ... it wont start and give me a error at 0%

already tried the 6sec wheel pair .. dont work

[austere venture]

Take off the left ear cup, there’s a tiny hole you can poke for like ~1

[storm geyser]

my arctis9X wont turn on

[simple swift]

alright i just redowloaded the GG and when i tried sharing a clip, it still had the water mark

[austere moss]

hi i have an arctis 3 bluetooth and i hear some like interference sound a weird one when i use bluetooth idk if it is the phones bluetooth or not but does anyone know what it is?

[last shale]

you likely have low quality audio settings

[austere moss]

do i need to change it in that program that steelseries has or is it the phone?

[weak geyser]

Did you turn off the overlay options in settings when you reinstalled?

[thick temple]

I have 3 month trying to have help with my headset.

[simple swift]

yeah its disabled, and i try putting a clip to discord it still shows

[tardy chasm]

still not working -_-

dissapointed in the headset now its really discord certified and randomly falls out of discord xD

[wraith token]

Hallo bei meiner neuen Apex PRO geht immer die numpad Beleuchtung aus woran liegt das???

[tardy chasm]

Read the rules Player

English.

[tardy chasm]

2. English only, please. Continuing to type in another language after being warned will result in a mute and/or ban.

[wraith token]

ok... ni cant good english... i translate... Hello with my new Apex PRO the numpad lighting always goes off. Why is that ???

[tulip totem]

does it turn off when you enter a game, or just at random times?

[tender rapids]

My steelseries windows button doesn't work. When pressed the key lights up, but doesn't open the windows menu. Other keyboards work

[tulip totem]

did you accidently turn on windows key lock? Try SS Key + left Windows key to toggle it on/off

[tender rapids]

Had zero clue that was a thing

Thanks lago

[wraith token]

this usually happened after a notification on the display

random...

as soon as I open the app and adjust the colors again, the numpad is illuminated again

can i make an video?

[tulip totem]

I'm guessing there's an App that's overriding the lighting, so I would say to turn off any apps like Discord integration and see if that helps?

[wraith token]

i have the dicord app

[tender rapids]

How many time update firmware?

[wraith token]

öhm... moment

and moment

discord vers. from last week

[tender rapids]

Steel

series

Give new update to firmware in arctis 5

Yep when I had discord app on my illumination pattern wasnt working, I recommend turning it off.

[tender rapids]

same

[sudden forge]

Been having problems with connectivity to my Xbox.

It’s been doing this all day. No connection whenever I turn it on.

I have the Arctis 1 Wireless Headset for Xbox btw.

[tulip harness]

Try a hard /factory reset?

[sudden forge]

And how do I do that exactly?

[tulip harness]

Oh wait Arctis 1, no reset available my bad sorry

Um

[sudden forge]

It’s fine dude.

[tulip totem]

arctis 1 wireless does have a reset button, but there's no public support article about it, but support will know where it is

[tulip harness]

Does it work with another device?

If it works on your phone, say, that might mean the issue is with drivers maybe.

[tender rapids]

how factory reset

arctis 5?

[last shale]

thats a windows setting i believe you can change it through the properties settings

[icy rose]

Does anyone here know how the Arctis 3 Analog sound compares to the Arctis 5 Analog (via adapter) sound?
According to the Steelseries website it sounds like the Windows Sonic surround sound on the Artcis 3 would function, while you would lose the DTS Headphone: X v2.0 surround sound on the Artcis 5 entirely when using the adapter.

[tulip totem]

they'd basically be the same headset when plugged in over 3.5mm, since they use the same speaker drivers

they'll both have access to windows sonic

[icy rose]

Ohh, they will??
Great, cause I'd love the usb connection on pc, but I didn't want to lose any quality when i switch to my xbox.

[weak geyser]

I'm using the 5s with the 3.5mm adapter right now on my laptop since I'm away from my desktop and they still sound great + I can turn on Windows Sonic if I really wanted surround sound

Although I generally just use the regular stereo profile when I'm using the adapter because I don't really like Windows Sonic too much. The DTS surround through SSE is a lot better IMO

[icy rose]

So I'm hearing that the 5 is worth the upgrade from the 3 if I'm willing

[weak geyser]

Definitely

[icy rose]

Okay cool!! Thank you

[tulip harness]

What is this adaptor you speak of?

Do they exist for the Arctis 1?

[weak geyser]

It's a micro-b to 3.5mm adapter that comes in the box

[tulip harness]

Oh that. I thought you meant something that would let me plug in the USB dongle into a 3.5mm jack and listen to stuff wirelessly.

[tulip totem]

the arctis 1 wireless just comes with a regular headphone 3.5mm male to male cable to wire the headset in

nothing that coverts a wired signal into wireless though

[tulip harness]

Oh well. Pity. I have loads of things that have 3.5mm analog sound outputs on them that would be great to listen to wirelessly.

I guess it would need power n'stuff.

3.5mm input to USB-C (of even B?) output perhaps? Wonder if they exist in some form.

Doesn't look like it ⚰️

[velvet hamlet]

I have a problem with my arctis 5 headset, if i put the volume scroll wheel on the back of the headset around the middle the sound on my left ear is louder than the right ear. Only if i have the volume wheel on ''loud'' i hear both ears even. Is there a fix for this?

[tender rapids]

Help

Me

?

How to

Get this factory arctis 5?

But i have new chatmix

And steelseries is 200iq dont get for chatmix firmware

[cobalt nimbus]

my arctis 9 is locked to 16000Hz when in headset mode

but under headphones mode it lets me change it up to 44000Hz

[tulip totem]

in bluetooth mode?

[cobalt nimbus]

yeah

[tulip totem]

that just how bluetooth be

[cobalt nimbus]

Bluetooth can be used to share files, a few kilohertz should be well within its capabilites

[tulip totem]

the headset uses an older bluetooth profile that's compatible with lots of systems, but is limited in bandwidth

[cobalt nimbus]

It should still support at least 22000 HZ

40KHZ <- should allow for 20KHz <->

also, if I can buy a $300 headset.... why does it need to support computers on a really old bandwidth?

[tulip totem]

I'm finding articles that say the profile only supports 16khz

[cobalt nimbus]

angry valkyrie noises

Is there a way in software to force it to use a better codec?

[cobalt nimbus]

[thick anchor]

my arctis 7s' left earmuff rotates more than usual and im worried
theres also a rattle
like something is loose

[cobalt nimbus]

Is there a way in software to make the arctis 9 use more two-way bandwidth?

[minor mason]

Why does Apex Pro take up two USB ports and I need one for keyboard and one for mouse?

[tulip totem]

one of the USB plugs is a pass-through to the USB port on the back of the keyboard. If you don't plan to use that plug then you don't need to plug it in.

[minor mason]

How long is GG in beta for?

what does GG DEV in the sidebar stand for?

[weak geyser]

It's on version 0.18.0 currently and it will stay in beta for as long as it takes for the devs to work out all the major bugs and add most of the features they're looking to add like better compatibility and more editing tools

[humble python]

where do i report bugs

for the engine not moments

[last shale]

your pc doesnt have 6 usb ports in the back?

[outer crypt]

Not every pc has 20 usb ports

Also, laptops exist

[last shale]

no i mean like thats what most pcs come with thats why

[marsh surge]

i recently updated my pro wireless transmitter and now my headset won't pair... has anybody experienced this? i've been holding the volume button down and trying to go through pairing repeatedly

[last shale]

how do you upgrade the transmitter

[marsh surge]

Through the steelseries engine

[last shale]

idk then i didnt know you could update the transmitter itself

[marsh surge]

Oh I mean the DAC box that you connect via USB. It said after the upgrade to repair the headset but it just keeps saying pairing failed

[tulip totem]

lemme copy over the steps I got from support, I think I was doing something wrong and I followed the steps and it was fixed.

[marsh surge]

Thank you!!

[tulip totem]

As a precaution, please reset your transmitter by clicking in the wheel on the transmitter, and going to Options > Reset.
Once the transmitter is reset, please go to Options > Pairing on the transmitter.
Click "Next" to start the re-pairing process
Click "Next" again. The transmitter should now say "Pairing in progress...."
Turn on your headset, if it is not on already
Push in the volume wheel on your headset until you feel it click, and hold it in for 6+ seconds. The headset will beep twice to say it is in pairing mode, and the white LED on the headset will blink faster. (Note: If you have "Beeps" turned off on your headset, it will not beep when entering pairing mode)
Once both the transmitter and headset are in pairing mode, they should locate each other and pair correctly.```

[marsh surge]

Yeah, no matter how long I hold the wheel down, the headset never enters pairing mode - weird

[tulip totem]

did you ever use that button before?

[marsh surge]

no, i don't think so

[vocal belfry]

My Apex 3 Keyboard F key is not working

And I have no clue what the issue is

Keyboard is brand new

[fiery nova]

Tried a factory reset?

[vocal belfry]

Yep

Doesnt work

[fiery nova]

Possibly a faulty switch then

[fiery nova]

RMA then

[vocal belfry]

What is rma

[fiery nova]

return merchandise authorisation

Basically send it back for a replacement/refund

[vocal belfry]

Ok

Welp. That sucks

[fiery nova]

Yeah, unfortunate

[vocal belfry]

Not sure I'm doing the factory reset correctly

[fiery nova]

How so?

[vocal belfry]

When I do step 3

The keyboard doesnt flash

It just turns on

[fiery nova]

I can't really help you there if that doesn't work

[vocal belfry]

Shoot

[last shale]

same thing here, id ask someone whos done it before cause it never ended up flashing (dont know if it was because of prisync or what)

[rose pewter]

Hi guys hru

[vocal belfry]

I fixed it

[rose pewter]

Hi hru @vocal belfry

[vocal belfry]

I'm good. But #💬-general

[rose pewter]

Ok sorry

[vocal belfry]

@last shale I pushed the F key while doing the factory reset. Didn't flash. But it worked

[last shale]

while also pushing the scroll wheel and other button?

[vocal belfry]

yes

fffffffffff

lovely

[upbeat bolt]

Is anyone able to help or experienced the issue im having with the arctis pro wireless?

Im using it on the ps5 but have been unable to get discord to work on my android phone over Bluetooth

I can connect to my phone ok and when i go on the test mic menu within the discord options i see the green bar move and all seems well, but whenever i join a voice chat my mic dosent work

It kicks innthe odd time and people hear the odd word otherwise its like its not even detecting my voice, ibe emailed support back and forth but its taking a long time to get any advice or feedback

[tulip totem]

have you tried messing with the audio settings in discord, like automatic mic gain? they may be messing with the mic sensitivity/input

[last shale]

but how did you do that and unplug it and replug it at the same time lol

[vocal belfry]

i put the keyboard on the floor. pushed those two buttons with one hand, and used my foot to push the f key. and the other hand to replug it

[dark pewter]

big brain

[upbeat bolt]

Ill try and turn all options and post processing off and see if it helps, it just seems strange how on test mic it picks up fine but stops when i join a chat

[tender rapids]

With longer order processing times should I just cancel my order and wait?

[cedar badger]

I've just been given two options:

Break my product and get a replacement sent out (I need a keyboard and don't have any spare)
OR
Have a £115 hold on my card until I break the current keyboard (I don't have that much money)

What do I do? I can't do either of these...

[rustic valley]

Can you not borrow a cheap keyboard as a temporary measure?

[cedar badger]

I don't have one anywhere in my house, this is the only one and nobody that I know has a spare one as far as I'm aware

[weak geyser]

Yeah I'd cancel the order from the website. You can try to find the same product from Amazon, BestBuy, or Walmart and order from one of those because it doesn't seem like the warehouse issues are affecting 3rd party sellers

[tender rapids]

Okay thank u

[tender rapids]

Hello

How to reset arctis 5 to factory stan

[robust hawk]

Looking for some good footstep EQ settings for Warzone, Arctis 7?

[austere venture]

footsteps are p clear on arctis 7

i've also changed my warzone audio settings and even better now

but to save ££ don't order off their site

[vocal belfry]

Yeah my F key is faulty. Keeps stops responding and comes back to life every once and a while

[outer crown]

Anyone know what is going on with orders ?

[tender rapids]

is this official?

i'm having connection issues with my arctis pro wireless. suddenly. it worked fine for almost 2 years and now i get ultrashort disconnections with only 1 meter distance from the sender.

i tried changing the battery, no diff.

[ripe viper]

so i contacted support but still hadn't heard back, anyone have any ideas?

[vivid sage]

Looking for artic 7 warzone footstep preset

[wild gazelle]

Hey, is there any way to match the Apex 7 TKL colours and the Sensei Ten colours so that they change at the same time?

[tulip totem]

you can turn on prismsync in the apps tab in engine

[tender rapids]

hm now it works again. i fokken love my arctis pro wireless ❤️

[peak cradle]

I have such a problem, I bought apex 7 tkl and it appears on the monitor that moments conter strike globl ovensive and someone knows how to turn it off

[icy dew]

Anyone know why my arctis 7 transmitter has stopped working? booted up my PC today and the light wont come on and it also wont connect to my headset. have tried using different USB ports and rebooting, have also tried reinstalling steelseries engine but nothing has seemed to work. the website says it could take 3 days to get a response from steel series so i decided to come here to see if anyone had any ideas. any help is very appreciated!

[austere venture]

For those who are waiting on a new headset via refund - there is hope.

[forest cove]

I had problem when I uninstall SSE3 and install back then I login to my account back my of my preset is gone. Only option of force sync to cloud(Ping me if you can help me)

[limpid spade]

I ordered a headset 18 days ago and its still in processing. Anyone else have this problem/ any tips?

[austere venture]

Email [e-mail]

[limpid spade]

I already made a ticket but got no response after 10 days

[austere venture]

Yes, I know. But steelseries said to email that guy

It’s quicker

[limpid spade]

Oh ok

[last shale]

yeah robert is quick to respond and im at ease now

[austere venture]

Me and @last shale both at ease. What a sight I never thought we’d see 😂

[last shale]

Exactly 😂‼️

[wild gazelle]

Okay, I’ll try that

[last shale]

"The actual delivery date may be drastically different from the estimated delivery date shown during checkout. As such, do not dispose of your product until you have received a replacement." My mind skipped over this lol cause i never saw it

[thick temple]

Does someone know a phone number to call technical services in the US
I have like 4 tickets and no answers. they made me cut my headphones order new ones and the order was cancel after a week or so. and still waiting for an answer

[tender rapids]

Does he?

[last shale]

Did you cancel the order yourself?

[last shale]

He does just make take some time

[thick temple]

no, the order was processing until they cancelled.

[tender rapids]

Okay

[thick temple]

I can't use the RMA code they gave me either. I have opened 4 different tickets and no answer

[last shale]

Try emailing Robert directly as the tickets are a lot harder to solve than someone who specializes in the orders and if they get cancelled or whatnot (and I assume they’d take ownership as they cancelled themselves)

[austere venture]

Does the arctis 7 charge without the light on?

dont worry just neede to link to pc to get battery correct

which is very dumb, but glad it works. Refreshing change

[rustic valley]

Glad it's working though!

[lofty flame]

I have the actris pro wireless i just updated the firmware it supports ps5 now... But it said i need to pair... pairing wont work... it fails.

But i do have the ps5 symbol on my transmitter now.

Can i leave it like it is or do i need todo something to fix the pairing?

[tribal marlin]

Hello. I bought my arctis 1 wired on amazon, and so I need to buy the 3.5 splitter for pc because it isn't included. But there are 2 different audio 3.5 pins format, which one is used on the headset? OMTP or CTIA?

[tulip totem]

CTIA

[tribal marlin]

Thank you!

[gentle mist]

Hi, not sure if this is the place but Im getting zero communication from support for the past 10 days other than confirming my ticket was created, is there any steelseries staff on here that can lend a hand?

[limpid spade]

I had the same thing

Its been 18 days for me

They said to email robert

[gentle mist]

Well thats promising...

[gentle mist]

robert?

[limpid spade]

[e-mail]

Email him

[gentle mist]

Thank you, did you get anywhere after you did?

[limpid spade]

I sent him an email 2 hours ago or so

No response yet

[gentle mist]

ah lol

Well thanks for the tip 👍

[limpid spade]

Np

[rustic valley]

Provided it's order related, email Robert. If it's product related then ticket.

[gentle mist]

Tickets seem to do absolutely zero in the way of providing any support... Mine is order related so ill give robert ago

[austere venture]

lol, i said the wait time is 24-48 hours.

[halcyon quarry]

I just bought a Rival 3 Wireless. I cannot hold Keyboard buttons when assigned to the side buttons. I can do so on my Rival 110. How to correct this?

[last shale]

what do you mean, the keyboard buttons wont work when they're assigned to the mouse buttons?

as in the same letter

[halcyon quarry]

Like if I hold the button down on the mouse, it simply presses the button once and releases it instead of holding it down while I hold it.

[lofty flame]

Wat denken jullie?