archive-user-support

[fickle grove]

pls @fickle grove whne ur avialble

when

[tiny garnet]

I could maybe help? @fickle grove

[fickle grove]

ye @tiny garnet

[tiny garnet]

Whats up?

[fickle grove]

i hear a static noise from artics pro wired

idk why

i hear sound but i hear static

is this normal

[tiny garnet]

Like the sort of vibration sound?

[fickle grove]

idk ig kinda

[tiny garnet]

Just looked up the static sound your talking about, your headset shouldn’t do that

[fickle grove]

rip my headset

[potent tree]

what port do u have it plugged into

[tiny garnet]

Is it plugged in all the way and in the correct port? (Sometimes you have a green and red one)

[potent tree]

because it can be ur pc

[tiny garnet]

Ye

[fickle grove]

its i n USB PORT

[tiny garnet]

Huh

[fickle grove]

usb

[potent tree]

in the back or the front?

[fickle grove]

im on laptop rn

side

[potent tree]

oh

[tiny garnet]

It should be USB and the AUX port then right? Because the aux makes the noise

[potent tree]

that might be why idk

is it a good laptop

[fickle grove]

im getting a new pc

[tiny garnet]

Ye what year the laptop from?

[fickle grove]

its a 2019 laptop asus

[potent tree]

because it could be that

[fickle grove]

gaing

ok

[potent tree]

oh

[fickle grove]

its laptop

then

[potent tree]

oh idk

ummm

try using the headphone jack see if that gets rid of it

[fickle grove]

rip artics prro wired only have usb

i think when i get a good pc

[potent tree]

oh

[fickle grove]

it will fix it

maybe

[potent tree]

yea maybe

[fickle grove]

maybe its an old asus TU F gaming laptop

TUF

fx504

its shitty

[potent tree]

is it only when ur headset is on max volume

[fickle grove]

no

[potent tree]

ok

idk then

[fickle grove]

rip thx for trying guys

[potent tree]

laptop isnt that bad

[fickle grove]

@potent tree

thx

tho

[potent tree]

yes

are u using the little thing it comes with

the gamedac thing

[fickle grove]

it didnt come with a dac i tthink

[potent tree]

did it not?

[fickle grove]

ye

[potent tree]

oh

u could try getting that

that will probs help

[willow lance]

Mic on arctis 3 not working. Help pls

[humble sentinel]

I don't use surround, so I still need Engine as they are the drivers for the headset right?

Specially because I use the music profile in the EQ.

[trail spruce]

rival 3 when scrolling pages up or down it bounces up or down

[upbeat jungle]

has anyone here had problems with an RMA before?

[opaque cedar]

Can anyone help me? I'm using the arctis 9 headset and the 7.1 surround isn't applying in the ss engine

[tender rapids]

f

[grand anchor]

why i dont see ( arctis 5 game ) there

[buoyant hedge]

where can i create a ticket?

i was on the website but i dont find it

[humble rose]

Hello I've just received my Arctis 5 headphones. When I connect them to my pc via USB the mic is not working. I've checked all the online tutorials with no success. I thought to try with connecting the headset directly to pc with 3.5mm cable and mic is working perfectly. So somehow the problem is when I connect them through the chat game volume nob. Any ideas?

[restive dock]

how do i know when the product i ordered will arrive?

[grand anchor]

you will get a message on your mail

[dense condor]

Quinnbonnes#6488 has been warned

Reason: Posted a link

[small swan]

oof accident i wanted to post it in an other chat

[signal shuttle]

?

[flint pilot]

sorry

wrong server

[silk spire]

Hi, Steelseries Siberia Elite Prism in 2021 is good idea?

[half pumice]

im having audio issues with the Arctis 3 Console, It wont play audio for some reason can i get some help

[tulip totem]

if you really like the look/feel of it you can go for it, but SS doesn't support it anymore, so if it breaks you're on your own

[silk spire]

The seller gives a 12-month warranty, How about the sound quality?

[tulip totem]

I would check that the seller is actually giving a 12 month warranty and is not just copy/pasting the warranty info from SteelSeries, since SS would say it's not under warranty.

I think the whole Siberia line had solid sound, but it never made headlines, y'know? I think it was just totally normal/acceptable.

[silk spire]

Thank

[high valve]

Today I was doing the new firmware update and i got an error in the middle which stopped the update and disconnected my headset from the AMP, i cant reconnect it/re-pair it anymore as my sound wheel button never tended to work in first place as it was not opening chatmix like it was supposed to... What should i do?

[last shale]

in the middle of one rn what step you on

[tiny garnet]

Could anyone help me?
I have an arctis 3 and when in a discord call the mute doesnt work on the headset

(please ping me when your helping me so i know.)

[modern sonnet]

Does anyone know how to turn off dolby 7.1 on a steel serie 7X ?

[tulip totem]

7X doesn't have dolby on board, so if it's on then it's on the console/system it's plugged into, so you need to find where that is on the console and turn it off

[modern sonnet]

Wauw...

[craggy dagger]

Hi, just received my Arctis Pro Wireless. The headset I think works fine, it's the Transmitter. When I plug it into my PC there's nothing. I've tried different cables and have tried plugging it into the wall just incase and nothing has happened

Any help?

[chrome wyvern]

Hi folks, can anyone point me to UK support channel via social or ideally voice? Just acquired an issue with an arctis pro wireless headset that I rely on for work - no t in a position to wait for a ticket reply (its suggesting 3 business days). Issue is the mute constantly toggleing on and off for 20 seconds plus randomly mid conference calls. Headset is about 8 months old, previously working fine. physically toggling the switch multiple times 'fixes' it at random until it does it again a few moments later.

[stable ingot]

Hey guys :)
I got my new Arctis Pro wireless today and it seems like the bluetooth doesnt work
whenever bluetooth activates i can only hear it on the left earcup, the right one either doesnt work or it shows the computer sounds
i already reinstalled the software and i also tried using bluetooth without the computer just my phone and the headset and the problem persists

what is also odd: whenever bluetooth turns off i get a loud BUMP in my left earcup

Does anyone know what might cause this issue?

[glossy tide]

hey guys i just got the acris 3 console from argos and it doesent work with pc.I used a audio stripper what do i do?

[upbeat jungle]

i actually finished mine, but then my order i had placed was cancelled 6 days later..

[tiny garnet]

Does anyone know why my arctis 3 cant mute on discord?

[dapper radish]

Arctis 3 just tends to start crapping out a bit after a while

[last shale]

try it again or open another ticket showing proof of the rma done and then the order being cancelled

a screenshot of the code before you check out would've helped too

they also had warehouse maintenance to do from march 3-10 so they might have had to cancel it or re schedule it as it was an rma order

[simple swift]

Hey guys, does anyone know why once in a while the steel series moments captures the same clip each time? Like i have several recordings of clip i didnt even take. And it misses out on the actual clip i was trying to take.

[tender rapids]

Quick question, Arctis Pro WIreless should work with a Go XLR right?

Have been looking for a wireless headset with a base station that takes 3.5mm input, and i think this is it but just want to confirm

[upbeat jungle]

i already did that, but i haven't received a response yet

[blissful umbra]

Ok so i'm using the Rival 3, I want the logo to glow red when im muted on discord. I connected everything and I set it up to glow red, it still didn't work so I restarted both programs but it still didn't work any idea how i could make it work?

If it helps im using a MacBook Air from 2017.

[tender rapids]

Hey guys i need help with my arctis pro
ALways wenn the sound stops and starts again it makes really really weird noises for like 3 seconds

[tiny garnet]

I have it for 1 week

Nobody wanna help tho

[tender rapids]

I need help There are white lines above the SteelSeries logo why its Like that? (Im not good on English sorry)

Also i can see some mechanics
😦

[rose flare]

that is because the oled is toobright

[rose flare]

you can turn down the brightness or just invert the gif/image

[opaque cedar]

Can anyone help me? I'm using the arctis 9 headset and the 7.1 surround isn't applying in the ss engine

[tulip totem]

are any other settings applying? like EQ changes?

[opaque cedar]

No, the only thing that's working is the live mic preview

[tulip totem]

do you have a VPN installed like NordVPN? there's a bug right now that 7.1 surround and EQ changes won't apply when there's a VPN installed

[opaque cedar]

I do, damn is that true?

[tulip totem]

try uninstalling it and see if it works i guess, other people have had the same problem with the same solution

[opaque cedar]

gotcha, i'll let you know if it works

[tulip totem]

just disabling it doesn't work, gotta fully uninstall it

[opaque cedar]

Oh my god, thank you so much. I've been struggling with this for a few months

[tulip totem]

np. I've heard that other users have had luck keeping the VPN installed but going into Windows and disabling some VPN feature, but I don't know if I can find those posts again, so if you wanna keep the VPN you may need to do some more digging.

[opaque cedar]

I'm not entirely sure why I even had nordvpn, thought i uninstalled it a while ago. Thanks again!

[last shale]

hmm do you have the code are or are you able to use it again at checkout

[upbeat jungle]

i already tried to use the code, but it said it had already been redeemed...

[last shale]

hmm yeah show proof of the emails and where you got the code specifically try to do it in one ticket and make sure it doesnt reach someone who works in gaming tech or something like that (correct field) bc they'll mark it low priority

[upbeat jungle]

i made the ticket in the order help one, since it didn't really apply to the warranty tab anymore since my warranty has technically been fufilled..

[last shale]

i think warranty would still be more appropiate as it wasn't fullfilled properly

[mild comet]

I got offered to replace my Rival 700 by SS once but I couldn't get over the fact that I had to peel back the buttons like fingernails and didn't have a replacement mouse (still don't have a worthy replacement, the €5 cheap mouse is not usable for gaming)

So Meh, attempting to fix the thing myself, but trying to figure out how to get the oled cable back in its socket

I wish I could take up the offer once more because bleh, don't think it's fixable without desoldering the rotary encoder for the scrollwheel

And getting the exact same model

[torpid sapphire]

Did you eventually get your order? I'm in a similar situation where it's been "preparing for shipment" forever. Support tells me it has been shipped, but Fedex tells me otherwise.

[fathom kayak]

Hi guys, anyone had issues with their Arctis headset and windows? I'm trying so hard and it doesn't work, most of the time the "Arctis 7 Chat" doesn't work.. sometimes it only works if I set communication on it, sometimes it works normally, sometimes just nothing outputs from it.. I don't know how it works. And sometimes it makes my games crash because there's no sound correctly configured or something

In fact right now no sound comes out of the "Game" part, and if I try to launch a game with my sound set on "Game" It'll make the games crash

[mild comet]

Completely uninstall the driver via Device Manager

[fathom kayak]

thanks! After unsuccessfully doing it, I realized by restarting my computer that voicemeeter was likely causing some crap interfering with the steelseries engine.. it works now! Now my only issue is getting the Peace APO EQ thingy to work with Game, I installed it for both Game and Chat, and in the GUI I'm applying it to every device, but it only works on the Chat one

[vagrant jolt]

Hi can ı ask something? my arctis pro wirelesses one of the ear cups make noises (Creak) when i turn it how can i fix it? if i use oil will it fix? İll be happy if someone helps.

[tender rapids]

Can someone help me figure out why my mouse(rival 650) has a delayed click?

[high valve]

guys has anyone ever had an issue of their audio devices non stop flickering /disabling enabling themselves

and cause of that i can get no audio output

[carmine relic]

How do I clean my keyboard and my mousepad? Both from steelseries.

[signal shuttle]

https://steelseries.com/blog/how-clean-keyboard-189

[carmine relic]

Thanks

How do I clean my mouse pad?

[signal shuttle]

https://steelseries.com/blog/how-clean-cloth-fabric-mousepad-191

[carmine relic]

Thanke

[tender rapids]

Same here wondering myself

[signal shuttle]

you want the good news or the bad news about that

[tulip totem]

no, IIRC Xbox/Microsoft requires USB headsets to be licensed to be able to work on Xbox

[signal shuttle]

^

[tender rapids]

I’ll take both

[signal shuttle]

there wasnt good news, lago answered it better above

[tender rapids]

Ok that’s understandable/it blows

[plucky smelt]

Hey, is there a way to remove System Monitor notification after every startup ? I'm using system monitor on apex 7 and every pc boot it asks me for permission to make changes on my pc. I don't want to disable all incoming notifications from windows. Only system monitor one. Thanks in advance.

[tender rapids]

Well guess I’m buying a wireless headset specifically for the series x then

Jesus that’s weird

Didn’t Astro make theirs forward compatible

Via a firmware update

[tulip totem]

was the previous one compatible with xbox one? the APW was never offically compatible with the XB1 either

[signal shuttle]

It wasnt

[tulip totem]

either they already had the license and updated the device, or they sold optical audio extractors like the did for the PS4/PS5 conversion

[signal shuttle]

all of the console headsets are forwards compatible

If ever curious about what headsets work on what platform, navigate to here on the homescreen of the website

[tender rapids]

Correct. APW wasn’t certified.

[tulip totem]

sorry, I mean the astro headset. I just woke up

[rare swift]

Is steelseries usually this bad with customer support? They wont let me issue a return within the return window, I havent seen the package I ordered and they never message me back.

[fathom kayak]

Anyone had issues with Arctis 7 having audio cracking/popping? And Audio imbalance. My discord call is popping and cracking like crazy and is much louder than my games. Even when I set it to 50% it still cracks and pops and I don't know what to do.

Actually it seems like it's only on the "Chat" side, so just Discord

[tender rapids]

What is the point of the headphone share jack on Arctis headsets

Is it different than the 4 pole cable thing

[tulip totem]

the headphone share is an output, so someone else can plug their headphones into yours and share the audio

[vagrant jolt]

???

[novel orbit]

Hey I need some help with my keyboard and mouse

Sometimes they both cut out when I'm playing and it's really annoying

It's not my game because It's happening on everything and it's not my keyboard or mouse because I tried others and they're doing the same

Idk what I've done

[tender rapids]

Bro I've had the arctis Pro for 2 years now and it broke so I bought a new one and ever since getting the new one the top of my head has been so so so painful like almost a burning pain, to the point where it's even hurting 2hrs+ after wearing it. I've tried tons of different tightness configurations on the ski band and regardless of how i have it, it ends up hurting after around an hour. Had it for a month now and can't figure out what's happening. I thought I could get used to it but it's still hurting.

[last shale]

anyone who still sees "preparing for shipping" on their order dont fret the order is on the way and that never changes for some weird reason but the order does comew

[vagrant jolt]

i have too but its not hurting me so if you want you can buy new ear cushions they will make problems

[tender rapids]

Ear cushions are not the problem, it's on the top of the head where the band rests

[vagrant jolt]

oh

it sometimes hurts me too

but i set it than its not hurting

[tender rapids]

Yeah I can't find the best way to have it

I tried everything

[vagrant jolt]

but sometimes when i wear it itll make some headache

if you want come to voice chat

ill try to help ypu

[vagrant jolt]

are they wireless

[novel orbit]

Nope

[vagrant jolt]

do you use multiper

[novel orbit]

Nope

[vagrant jolt]

bec it cuts off when i use multippier

do you use laptop ?

[tender rapids]

(konu yok)

Oz Corporation

alıcı help
13 saat önce

Ayrıntılar

Hello, I have an Xbox Series X game console. I would like to ask questions about Arctis Pro and Arctis Pro + Gamedac model headsets, I would like to sort my questions.

1. Is there any difference between the headsets in the Arctis Pro and Arctis Pro + Gamedac boxes? As the working principle.

2. I know the Arctis Pro model works as (Mic + Audio) on the Xbox X game console, can I operate the Arctis Pro + Gamedac model only with the Headset itself (Microphone + Audio) without using the Gamedac device?

3.I know the microphone cannot be used with the Xbox X when using the Gamedac device, but the sound can be heard, right? I want to use this device while listening to music and use the Hi-res feature. In short, when I want to listen to music as Arctis Pro (Microphone + Sound) in games, can I connect the Gamedac apparatus and listen to High Definition Music?

I want to know how Gamedac reacts. I know the microphone is not working. He writes on forum sites where the sound is working. What I am most curious about is that sound can be transmitted in high resolution without a microphone.

I will be buying the product soon. This information is very important to me, if I can listen to music in high resolution, I will buy the product model that includes the Gamedac apparatus.

Thank you. Have a nice day

[tulip totem]

There are better headsets that work with Xbox, the Arctis Pro will only work when wired into the controller, which bypasses any headset features

[tender rapids]

I want to listen in music in high quality at Xbox X, do you have any suggestions, you can write in private

I will be glad if you help, unfortunately I cannot use every headset, I returned the Sennheiser 450bt headset because it did not work on Xbox, I started to ask questions about it.

[boreal geyser]

Hey. My keyboard isnt working (LED) after it shows ALT+NUM+0.
What did this mean?

[tender rapids]

Hey I updated my pc and after that my mic stopped picking up my voice I already unplugged it checked to see if it’s still connected on discord and my pc and on valorant and it was my friends say they hear my voice but very faintly

[fathom kayak]

Does anyone have presets to fix the EQ on the Arctis 7? The EQ sucks soooo much by default, the bass is so heavy I can't hear ANYTHING else when any kind of bassy sound plays

[tender rapids]

Idk about y’all but every since I bought this mic I’ve been having nothing but voice problems my voice is staticy my game volume is way to low my friends can’t hear me my mic not setting up to my pc and randomly disconnecting

And I’ve only had it for about 2 months

I have the steel series artics 7

wired

[fathom kayak]

Same! And I had them for 2 days!

They highkey suck in every domain coming from my bose that died

[last shale]

delete and redownload your drivers for the device

[last shale]

^^^

that should fix all problems and restart your device as if it was neew

[tender rapids]

Would that fix mine to?

[last shale]

yeah those problems all point to the drivers just needing to be reinstalled

so long as the device wasnt thrown, dropped multiple times, etc i doubt a hardware problem would be the source

[tender rapids]

is there a link that shows how to do it

[last shale]

just look up how to reset drivers for my device its a windows tutorial that you can see as well

[tender rapids]

Ok thanks so much

[last shale]

np np i forgot to mention it should be delete driver not reset driver once you delete it reset your pc and replug the headset and it should work again

[tender rapids]

Ok ✍️ me ✍️ writing ✍️ all ✍️ this ✍️ stuff ✍️ down

[fathom kayak]

imma reinstall em

but idk if that would fix the EQ/Bass, no harm in trying I guess

[last shale]

these headsets are kinda meant more for gaming than handling high bass sound, for those i recommend bose or something of that nature as they're alot more tailored to handle taht

[fathom kayak]

yes.. but the point is being good for gaming.. which it clearly isn't. How am I supposed to hear footsteps when my ears are being blasted by the bass of gunfire and explosions?

[empty wasp]

My replacement Arctis came in today

And I'm not sure if it's just the headphones breaking in or an issue with the drivers

But they sound louder on the right side

[fluid shore]

I need help

[tulip totem]

don't we all

[fluid shore]

You probably have not seen this problem before

I'm not doing anything

[last shale]

the pc doesnt know which one is activated and i dont think drivers were installed properly

also why is there audio coming out of a monitor

[fluid shore]

Because the monitor actually has speakers

I had to restore my PC due to a window update screwing my PC up

So many settings have been reset

[last shale]

"Pesky Analog attenuators.

Analog attenuators are never going to be perfectly matched. At low volumes (when the resistance is high) the difference between channels can be slightly more noticeable.

The recommendation is to have the system volume set in such a way that your headset volume is above 50% most of the time." I forgot to mention this is from the steelseries website and you should ensure that the headset scroll wheel is set to max and then accommodate with the windows volume settings to fit preference instead of messing with the wheel because thats what makes it sound louder on one side

[last shale]

thats probably your reason, try reinstalling the drivers because after an update or complete rework alot of devices can stop functioning

also the monitor audio should probably be turned off to cancel out any possible interference

[last shale]

then thats a problem with the game settings, right in steelseries engine you can change the bass and aqi settings if they're too loud or low

[fathom kayak]

that is defo not a game bug.. as I said, I had a good pair of bose before and the game sounded crisp and nice in every range of sound. And I'm really not an audiophile, so for me to notice it that bad it's not some light changes.. and it happens with everything too, not just a localized game thing
And I'm trying to find good EQ settings for them, but every thread I find talk about how trash the steelseries engine is to deal with audio and that the Equalizer APO is way better (Disclaimer, I don't know how EQ's work), issue being that for some reason, the EQ doesn't want to apply to the game side of the headset, only to the "Chat" output.. so I'm trying to find a solution.

[empty wasp]

What an oddball reason

The only difficulty with this is that the volume on desktop is permanently set to 100

[fluid shore]

It seems to be a software issue

I reinstalled the drivers and the Steelseries Engine

Got everything installed again and it worked fine

Then there is a update for my Arctis Pro Wireless that it wants to download, just after I downloaded it, the problem I once mentioned is at it again

[empty wasp]

As well as that, this wasn't an issue with my previous pair

[last shale]

Then do what you did but don’t update the firmware you could even bug report it and they’ll work on it quickly glad it got fixed

[last shale]

So it’s not changeable? And yes that’s the reason I’ll dive deeper into it and give you a more in-depth response if you’d like lol

[empty wasp]

absolutely, im more than willing to learn about how audio works

[last shale]

So in simple terms the signal level and signal type of the headphone cups have to be different even in the slightest to protect the headphones and provide the best quality

This is rarely noticeable on higher volumes because you don’t hear it as much as you would if it was lower

[native condor]

so rn im on a mac and i have a arctis 3 is it possible to use a older steelseries engine to use the features

[tender rapids]

Please help ! I'm using Xbox X and I'm torn between two Steelseries models. Arctis Pro Gamedac and Arctis 9x. Can I listen to high definition music on Xbox x with Gamedac? (Mic is not important) Please help me buy the best music performance model for Xbox X

😇 🙂

@last shale I deleted all the drivers for the steel series and updated my windows but I still sound like I’m hella far does that mean my mic is broken? if it is it never buying this mic because I’ve never broken a mic in my life except for wires bitten by my dog never in my life so I will definitely not be buying this mic brand anymore

[last shale]

The mic is plugged into the correct hole for the headset correct?

[tender rapids]

yes I have the dial thing plugged into my headset and then plugged into my pc

This is the only thing that came with the headset besides a headphone Jack

[tender rapids]

Sheeesh all I’m saying is boys @last shale is the best no cap 😘

[polar ravine]

Anyone having an issue with the arctis pro wireless only having one output?

just this 4 some reason

@Doggmann#1337

Previously had game and chat

but now I have no idea wtf is going on

Not a huge deal since I don’t care much for chatmix

Just wondering what this is as it happened after the update and ignores OS volume

Personally I actually kinda like that

Since I’ve now got an excuse to use the knob

[polar ravine]

Resetting the DAC fixed it

[iron thorn]

Hi, I hope that this is the correct place to post - I have an Arctis 5 and every time I startup my system I get this in SSE3

If I disconnect it and plug back in it works perfectly, but it's every time I boot up my system

I've tried a fresh install of drivers and SSE3 but no change. Anyone know of a fix?

[woven knoll]

You might want to try and use Steelseries GG instead of Engine 3, for most people that had problems with their things it usually worked and it might work for you too. The download link is https://steelseries.com/gg
Let me know if the problem still continues.

[fluid shore]

I just have so many critical problems with my Arctis Pro Wireless software wise it's pretty crazy

and it's driving me crazy

Activating the playback/recording devices will start conflicting between devices (by switching device standard back and forth, deactivating and activating)

Steelseries Engine 3 and Steelseries GG acts differently, somehow when ever I go to Steelseries GG there is a firmware and additional update, but the firmware update takes forever

I did reinstalling, troubleshooting, uninstalling drivers and nothing fixes it

Right now I have installed the

Now I have changed to Steelseries GG, reset the adapter, unpluged it and plug it in again. I do not want to activate the devices because it will cause this conflicting issue again

[proud raft]

Hi All, anyone got any ideas of how to fix a failed firmware update for an Arctis Pro Wireless?

Headset will now not pair to the transmitter

It failed at about half way, and the transmitter now appears as the Avnera device etc

Ive tried multiple computers, reinstalling, removing drivers. no success

[fluid shore]

I think I got a similar issue. I don't have a fix sadly

My issue is that it's stuck

I have checked anti-virus softwares and checked so they boot up as admin. But it aint working

[fluid shore]

So we are on the same boat?

[proud raft]

yep, sounds like it, though my headset is currently refusing to pair with the transmitter

hence the "Reconnect Headset". from my googling, this is a common issue

but unfortunately, device is essentially bricked

[fluid shore]

I don't have that issue, but I have an issue where my playback/recorder devices starts conflicting and deactivating and activating non-stop when i activate one of the steelseries audio devices, if you have seen the video I have posted

[proud raft]

yeah mine is post a failed firmware update, so i think mines a bit worse.

if your headset is working, and can be used, i wouldn't try to continue with the firmware update

[fluid shore]

Yeah It can be used, but I am afraid about my other issue

[proud raft]

if you end up in my state, headset is useless

won't work

issue should be fixable, because both my headset and transmitter are connected and detected by the computer, so it can redo the firmware.

[proud raft]

In my case, I think what happened is the firmware has been updated on the transmitter, but not the headset, so they arent communicating now.

Yeah thats weird

something else is going on

[fluid shore]

Funny thing is that I fixed it when activating one and restarted my PC after activating one device and it fixed itself

[proud raft]

hmmm

[fluid shore]

So I activated one device, restarted my pc and activated another one and restarted it again

It's so weird

My computer got completely screwed by updating it to Windows 10 20H2, got a unfixable inaccessible boot device bluescreen error which forced me to reset my PC

Everything was fine after the reset except with the steelseries headset

So is this new firmware update a known issue? And is Steelseries aware of this? Because I fix would be lovely

[proud raft]

I think they would be, there is plenty of commentary on the net, and their own support FAQ contains steps that can be taken to fix the issue

unfortunately though, it doesnt work for me.

and my support ticket hasnt had any responses at all, since the first copy pasta from a standard help doc

Sounds like i'm sending it back for warranty

[tender rapids]

I only hear on one side on my headphones for a few days after 4 or 5 months of use. I would like to have a refund or a repair thank you. My headset is the wireless arctis pro

[rustic valley]

Contact support via the ticket you won't get a refund or repair on this channel it's user to user support.

[ornate cliff]

Hey, does the Apex Pro have a guarantee? If so, how long? A button no longer works. Thank you

[rustic valley]

https://support.steelseries.com/hc/en-us/categories/202951887-Warranty-Returns

[slow warren]

Hello I have a problem with my rival 650 Wireless the right grip comes off what should I do or how should I do

[exotic thunder]

Hi anyone know where I can buy a DC Power Cable (UK 3Pin) for the Arctis Pro Wireless ?

[pure arrow]

where can i ask is CS:GO skin worth money?

[vale silo]

does anyone have a problem with the wired aerox 3 randomly disconnecting so you have to un plug and plug it back in before it works

[native forge]

Any ideas what happened today here? Don’t mind my dust xD

Had to unplug and plug it back to get it working right

[proud raft]

Wow that's funky lol

[upper drift]

Guys rip to the rival 600 after 2.5 years of use😭

[paper furnace]

Got a pair of Arctis 7 headset for my birthday. For some reason either the device or software is causing a conflict with Arma 3 which causes it to crash.

Why?

[frank drift]

i just got a pair of arctics 1 wireless that work on ps4 ps5 android switch and PC and i am trying to use them on PC, the sound comes through fine and i have downloaded the drivers but when i try to talk into the microphone it will not pick up any sound at all. This is my second pair now and i had the same issue with the first ones. So if anyone has had the same issue as me or knows how to fix this please let me know thanks.

[iron thorn]

@woven knoll Thanks for taking the time to reply. I have tried GG but I have the same issue as SSE3 - Arctis 5 shows as NOT CONNECTED until I've unplugged nad plugged back in. I've tried multiple USB ports, both USB 2 and 3. Has anyone else had this issue?

[tender rapids]

Hello, I have an Aerox 3 Wireless and I can no longer connect the mouse with 2.4G and Bluetooth and I don't know how I can use it again with 2.4G please answer I need help

[timber ingot]

Ive had a pair of Arctis 9x for a labout 4 months now, yesterday all of a sudden the light on my Artcis was a frozen blue when its normally blinking and I couldnt hear sound. Saw that I needed to reset them and did just that and was able to get them unfrozen BUT now my left ear headphone plays no sound only the right ear. Any solutions?

[wet anvil]

I have a Steelseries Arctis Pro Wireless and a Xbox Series X. How do I listen to game audio while chatting on Discord over phone/PC ? Xbox Series X does not have Optical port

[wraith sky]

Heya, i have a Arctis Pro Wireless (PC).

I've been playing on it normally as always and out of nowhere the right side stopped working, is there any solutions for this problem?

[timber ingot]

Crazy how this seems to be a CONSTANT problem^^^

[last shale]

You do not have the proper mic drivers for your headset

[last shale]

The arctis pro wireless has one dongle that can be used on one device and all of such function, but cannot be used on both a pc and Xbox

[young jolt]

Hello every one!

I desperatly need your help with my Arctis 7 that keeps shuting down every 30 minute even with the power option to "never"!

Did someone experience the same problem ?

[frank drift]

How? I downloaded the steel series engine is that not the right one?

[fiery nova]

No i'm sure you're fine, you cannot download headset specific drivers from anywhere...

[frank drift]

Oh ok thank you for the reply, does anyone have any suggestions on a possible fix for this?

[fiery nova]

Not really, I assume you've checked in the engine if there are any available firmware updates available? It would show up as a bar under the headset in the gear menu.

[frank drift]

Yeah there is no update option so I guess they just don’t work, thanks anyway

[fiery nova]

Not really, self promotion is not allowed.

[last shale]

Right but sometimes the drivers may not install properly the engine is fine hopefully

Also it could be a firmware update problem

[frank drift]

Ahh ok I have no idea on how to fix this so I think I’ll just email support

[last shale]

Yeah they’ll give you better instructions on how to reinstall the drivers and such

[fiery nova]

Not really lol, feel free to promote steelseries on your stream, just not your stream here.

Great for razer then

They'll be lucky to have you, i'm sure,

[last shale]

It’s a discord rule that they don’t want links in the server that could be easily rerouted to something much more malicious, if you wanna go to literally any other server and promote your stream go ahead but here nah

[fiery nova]

Unfortunately for us, he has left

[icy blade]

If you are experiencing FPS Drop due to using a mouse on old model computers, set the Polling Rate value to 500 and save.

[last shale]

Better for us

[silent plaza]

would anyone know why a macro through steelseries 3 wouldn't always work?
i have my pause/break button set to delete and it only seems to activate like 20-30% of the times i press it

i use reactive keys and it's lighting up every time i press it, regardless of if it does what its supposed to

[crude oak]

This is unfortunate.

[humble kestrel]

what did u do my gu

[last shale]

It’s meant to be like that lol

[floral flicker]

What does this mean

[forest cove]

me straight turn it down to minimum for the sake of fps

[oblique rock]

Ok so I need some help. So I have a series x. I was going to buy the articus pro wireless. Been told they won’t work. Then I was going buy articus pro with game dac been told they won’t work. Then I was getting articus 9x been told they won’t work as it’s wireless.

[warped hollow]

i don't see why it wont work

[forest cove]

I need help...Is there a way to reset my Steelseries Rival 3?

[acoustic ibex]

Hi i just got the steelseries arctis pro with gamedac and realized that they r so many features that i can only use in PCs not in my PS5 is their anyway i can use those high end features on my PS5

And do u guys have any good eq settings for footsteps in call of duty warzone and cold wat

War*

[icy blade]

man we can not use it in the office. The reason we decreased this value is that the scanning speed in mice is higher than the speed of the pc, so the slightest movement means -10 FPS. Those who have 60-75 Hz monitors and use old generation graphics cards can set the Polling Rate value to 500.

[icy blade]

1. Unplug your mouse.

2. Hold down the left, right, and CPI (the button directly under the mouse wheel) buttons together

3. Plug your mouse back in. Continue holding buttons for 5 seconds until the LEDs on the mouse blink.

[tender rapids]

Any advice for removing key-caps on the Apex Pro as mine desperately needs a clean on the chassis?

[forest cove]

I hold down my left, right, CPI and the (scroll wheel button) and plug in back nothing happened. Mouse led just go normal and mouse just work normal...

But only when I only hold down left, right and CPI. Mouse LED go blue then ask for firmware update. If i never update, I plug out and plug in back it goes normal.

[acoustic ibex]

Y’all just ignored me🥲

[forest cove]

i would recommend max out treble and pre-treble of you want to maximize opponent footsteps more loudly without increase volume

[acoustic ibex]

How can i do that

[forest cove]

use some software for eq or see on yt hou to use nahimic driver like me so it's way easier

[acoustic ibex]

Can i do it thru gamedac coz my brother use my laptop most of the time

[tender rapids]

Can you change the color of the oled on the wireless dac?

[forest cove]

idk but you have to try it

[rustic valley]

No, i'm afraid.

[tender rapids]

Ok np

[acoustic ibex]

No u cant but u can change the colour of ur earcups n mic using game dac🙂

[tender rapids]

I have the wireless lol

Switched to it from the wired

[acoustic ibex]

Why

Wired has a better sound quality then wireless

[forest cove]

not only quality also latency.... which what I am very sensitive in game

[acoustic ibex]

Yup i have tested both and i play a lotta call of duty and i think wired are pre sick for me with optical cable on PS5 without optical cable they sound worse than wireless ngl

[forest cove]

it really depend on situation what going on

[acoustic ibex]

Yup

Wat do u play on?

[forest cove]

laptop...

[acoustic ibex]

…..

Well i mean its not bad if u good cooling system

Have*

[forest cove]

nah got a cooling pad

[acoustic ibex]

Yep thas

And an external mouse as well

I guess

[urban jackal]

I just got home and my arctis pro wireless no longer shows up in my pc devices and the steelseries engine has decided it is not connected. The transmitter still shows the icon for the headset with a fully charged battery, I've made sure all my drivers are updated I've reinstalled the steelseries engine, removed the transmitter and done a full reset and then paired it again.

[lusty drift]

@anyone here with a detachable Mic for Arctis 1?

[tender rapids]

why i have this

and rgb dont working

[reef loom]

Has anybody else experiances the volume wheel on the apex TKL to stop working]

[inland crow]

day 90 of praying that my arctis pro wireless getting a firmware patch to work with the xbox series x/s

[tulip totem]

it won't, xbox requires all USB headsets to pay for certification and SS won't buy one for a 2 year old headset, especially when they're already doing so for the 9X and 7X

[inland crow]

but they sale this thing for £300 😦

[supple tiger]

some plastic broke off the stabilizers on my apex pro. any recommendations on how to get this fixed?

[zinc saffron]

My arctis pro keeps getting turn off randomly by itself wtf is happening?

[bitter wyvern]

Can someone help my apex pro actuation is moving to 5 on its own when I leave it on 1

[bitter wyvern]

Is there any fix?

[narrow citrus]

yeah, good luck with that, steel series is not known for its customer service anymore..... even if they get back to you it wont be with a fix.
they know there is a quality control issue and they wont bother with support , they will have you just send it back and hope you get one that works,.. welcome to the new normal.

[tulip totem]

are you setting your actuation on the keyboard screen or on Engine?

[bitter wyvern]

both

@tulip totem

but mostly on the screen

[bitter wyvern]

okey thx

[tulip totem]

so you set it in engine and when you save it it doesn't save? or it saves but when you close and re-open it's not saved?

[bitter wyvern]

yea I save it then I close it and goes to 5

and then I need to put it on the screen

Is the actuation on 5 the default actuation or something like that?

[tulip totem]

i think 5 is default, yeah. is engine working at all? like does changing lighting or keybinds work?

[bitter wyvern]

yes

[tulip totem]

and when you update the actuation do you see your keyboard flash when it tries to save the settings? you're changing the on-board profiles right?

[bitter wyvern]

yes

[tulip totem]

and you tried the reset in the menu?

[bitter wyvern]

Do you mean reset all?

the switches

[tulip totem]

if you do a factory reset it'll clear the memory on your keyboard and then you can try engine again and try saving the profiles again

[bitter wyvern]

let me try

I did it but still it goes to actuation 5

Its the same I put actuation on 1 then save it says Config 1 on the oled display and then goes the the 5th actuation

[tulip totem]

what about the other on board profiles? do those work?

[bitter wyvern]

nop they go to 5

[tulip totem]

the actuation on the oled screen works when editing it right? so you open up the setting and change it to a lower thing and it works while the screen is up, but as soon as you press the wheel in to save it goes back to five?

man i wish i had my apex pro still, I'm trying to do this by memory 😩

[bitter wyvern]

no on the oled display works but in the software when i click save it goes to five

[bitter wyvern]

what happend to it

[tulip totem]

gave it away after i got the apex 7 for christmas, i like clacky keys

[bitter wyvern]

dam

[vagrant heart]

What kind of cable the QcK Prism Cloth series use? Do they work for consoles?

[tulip totem]

dumb question but if you re-name your on-board profile, does it have the new name on the screen once you hit "save"

[bitter wyvern]

idk

[tulip totem]

it's just a normal USB plug on the end. you can plug it into consoles if you want but since Engine isn't on consoles you won't be able to customize it

[vagrant heart]

If I customize it on a friends pc and plug it into console would it save the customizations?

[tulip totem]

no, it doesn't have any memory on board

[silk ore]

I have a rival 600 and it not connecting

also engine just keeps loading and loading

[vagrant heart]

Thanks

Is there a desk similar to this that doesn’t cost $1500?

Like same size, and color, just not brand?

Because I am thinking about getting the 3XL

[tulip totem]

the 5XL is the exact same size as an ikea desk

it's probably the same desk as in the product render photo

[lapis ether]

how do i clean my steelseries arctis 5 headset it has a lot of dandruff on it

[vagrant heart]

Ewwww

Lol, I am kidding

[tulip totem]

https://steelseries.com/blog/how-clean-headset-185

[vagrant heart]

Any advice on a good monitor?

Sorry for all the questions, slowly turning my room into a setup, because I don’t have a ton of money to do it all at once.

I started with headset and mouse and keyboard... now I am looking at desk, and cloths... figured might as well look into monitors

[last shale]

ss have some good mousepads and as for monitors depends on if you want speakers, high quality, etc etc for me a good asus monitor never does me bad and are relatively cheap

[fossil eagle]

ive got a question my left shift in apex 7 is i dont know how to explain it its "harder" to click than other keys

is that normal ?

[tulip totem]

no

[fossil eagle]

should i take my keyboard to repair

?

it sounds like something is wrong with the stabilizers

but im not sure

[lunar torrent]

Did you ever get a response from them?

[solid fiber]

bit of a b;ast from the past but did you ever get a response to this? same as you, bit hacked off a £300 headset gave me 3 months use because of optical. They've updated the Astro, so not sure why not the Arctis

[tender rapids]

i took out a key on the apex 3 and then i got off then got back on then put it back on the lighting stopped working and i’m on xbox so..

[tender rapids]

Im playing minecraft

and i cant hear the in-game sounds

im using an arctis 7 wirelss

[rose flare]

hmm

un plug it and plug it back in?

[tender rapids]

still

i did that

dosent work

[rose flare]

uh sorry i can't help then

[tender rapids]

oof

[forest cove]

try resetting your keyboard....

[tender rapids]

how do i do that

[forest cove]

https://support.steelseries.com/hc/en-us/articles/360043313811-My-keyboard-is-experiencing-software-issues

[tender rapids]

that didn’t help

[coral harness]

idk if im stupid or sum, but on my apex pro keyboard, the number pad won't work, even if i press the num lock key

[forest cove]

have you doing it then update the firmware back on SSE3?

[tender rapids]

huh

[forest cove]

have you reset it then go to SteelSeries Engine 3 and updating it back?

[tender rapids]

no

[forest cove]

try doing it then

[tender rapids]

nvm

figured it

my friend

came over lol

[forest cove]

ok

[copper peak]

Recently my Arctis Pro Wireless stopped outputting audio on the Game output and now only works on the Chat output. This is really annoying as the chat output is only mono making playing games very hard. I am on the newest firmware

Side note: Whenever I change my output device to the game output, the windows settings options to change app volume individually flash in and out of being there for about a minute, alongside videos just won't play, not on youtube/twitch, or even local videos.

Ive tried;

Repairing headset to wireless receiver

Resetting wireless receiver

Changing a bunch of different sound settings

Changing Sound Control Panel Settings (Which device is Default device/communications device, checked the default format etc.)

Resintalling Steelseries Engine 3

just thought i might see if anyone here has ideas while i wait for a response from official support

[signal storm]

I've had my arctic 7's for about 3 years and they also just stopped outputting audio yesterday for no reason, nothing has worked for me

[carmine relic]

Are wireless keyboards ever gonna come out im not a good wire person

[tender rapids]

yay

[stable ore]

icantgetmyspacebarbackon

ineedhelp

[outer crown]

Anyone have a steelseries artic 5 gaming headset need some help with one

Anyone on

[halcyon raft]

my arctis 7 hub line out has hissing sound.. how do i fix this?

[vagrant cloak]

Since my last experience for support here was so great perhaps anyone of you can help with my current problem. Is there any way to support the engine sortware with finding relevant games and software on the system? Mine doesn't find any apps on my system and adding them all manually is a big hassle.

[unique quarry]

My arctis 3 has been preparing for shipment for the past 2 weeks

[shadow star]

can Anyone tell me why my artic 5 is not working on the R side plz its a bit scary i have not dropt it ever

[tender rapids]

Hey everyone, I just got myself the bluetooth model of the Arctis 3 and I'm curious why the microphone isn't showing up as a device I could use. Sound works phenomenally but microphone isn't available. Is there anything I could do to fix this?

[cloud finch]

I ordered a Arctis 1, 2 weeks ago. And it still hasn't processed, what's going on? My support tickets regarding this haven't even been answered either.

[tulip totem]

are you in US/Canada?

any orders in US/CAN are delayed https://support.steelseries.com/hc/en-us/articles/360058319751-My-order-is-stuck-in-Preparing-for-shipment-for-a-few-days-now-when-will-I-get-my-order-

[upbeat jungle]

my order was eventually cancelled after it was stuck that way.

[unique quarry]

Their shipped today

They better arrive soon

[tender rapids]

i was wondering what speaker config is best for arctic 7

I have forgotten what arctis 3 2019 comes with it's box. Does it include a jack for pc? Not just a 3.5mm?

[cloud finch]

Yep, I'm in the US. I didn't see this and ended up cancelling my order 😦

[charred totem]

Is the apex 7 tkl able to swap key caps?

[fiery nova]

Yes, for pretty much all keycaps.

[charred totem]

so the escape key is possible?

The small escape

[fiery nova]

Yeah, of course

[charred totem]

Awesomeee

[native forge]

Hello, anyone knows what causing that problem?

[tulip totem]

I'm guessing something is blocking the app from sending information? you can always just download the latest version from the website https://steelseries.com/gg

[native forge]

Can i overwrite it with downloaded version?

[tulip totem]

yes

[native forge]

Alright, thank you

[trim shuttle]

my k key feels really scratchy compared to my other keys on the keyboard any tips? Can i even return it for that fact? I Have the apex pro tkl

[forest cove]

Guys, I just wanted to ask... If Steelseries Rival 3 Preset will it save to onboard memory or the DPI settings only will save to onboard memory?

[hollow socket]

does anyone here help with technical support?

[weak geyser]

Don't ask to ask. Just ask your question or explain your problem and if someone knows how to help you then they will.

[hollow socket]

hm ok, so i have the steel series pros with the mix amp, havent played my pc in a few days, last time i did they were fine, turn it on today and the mix amp is flashing from the steel series logo to a clurry line, its connecting and disconnecting from my pc, i have unplugged it moved usb ports etc, nothing works, uninstalled drivers tried uninstalling and reinstalling steelseries engine but it wont install properly now

[burnt silo]

Okay so I just got the Arctis Pro Wireless. Sound is overall great, but there's one problem. When I connect it via Bluetooth to my phone (LG G8 ThinQ running Android 10), it keeps turning the volume up and down on phone at random. Is there a fix for this?

[waxen gate]

No fix for something that's intentional, as long as the headset is turned on & connected to the transmitter while also being connected to your phone via Bluetooth, this will happen. It's from the transmitter & the bluetooth volumes communicating. Whenever there's any kind of volume change from your phone, notification, YT video changing, it's going to readjust itself.

[burnt silo]

Okay thanks for the response. These also have a volume limiter on the transmitter that can be disabled though, correct?

[abstract vigil]

It saves all of it. Pooling rate, keybinds, and 5 different sensitivities to toggle through. That’s what it says on its site.

Your presets also save automatically if you have a SS account I believe

[forest cove]

If is save, do i need SSE3 on another PC that i need all the preset back?

[forest cove]

yea and we can auto sync and force sync

[abstract vigil]

I believe so. I just downloaded and signed in and all my stuff was there

I personally don’t have a rival 3 so I’m not sure about the process

[forest cove]

Oh ok thanks, because last time I try plug on another PC with SSE3 without account it didn't work

[abstract vigil]

Yeah I’d create an account if you haven’t already, make sure your settings are right, then download SSE3 on the other computer you want to use, sign in, and it should work

I had the same problem with my 310

I didn’t have an account and my sens was sky high

[forest cove]

Thanks for help and effort

[abstract vigil]

No problem

Feel free to ping me if you need anything else 👍

[lime galleon]

Steel series pro wireless the left ear keeps cutting in and out. 👀

Problem only started today

[forest cove]

@lime galleon have you try disconnecting and connecting it back?

[lime galleon]

Yes

Sorry I ended up finding the issue, (I think or it’s another problem altogether) but where it holds the ear cup feels partly broken to much give.

[vagrant jolt]

how can ı open clear cast on my arctis pro wireless

[forest cove]

oof

[native fern]

My steelseries rival 3 USB cable doesn't work, Is there any reason why this happerns?

[forest cove]

You mean like you plug you Rival 3 but it never work nor led turn on?

[native fern]

the rgb is on but it isnt responding

[vagrant jolt]

can you help

[forest cove]

1. Unplug your mouse
2. Hold Left, Right and CPI button together and plugging it into PC/Laptop for 2-5 till you see led flashing
3. Go to Steelseries Engine 3 and do firmware update

[forest cove]

Sorry i don't have arctis or arctis pro

[native fern]

doesnt work

[trim shuttle]

my k key feels really scratchy compared to my other keys on the keyboard any tips? Can i even return it for that fact? I Have the apex pro tkl

[forest cove]

dm me

[vagrant jolt]

bruh my arctis pro wireless es battery died i dont changed the battery ı closed and opened it and it was fully charged what is happening

and ı can use it

[tender rapids]

Sidetone doesnt work

[split radish]

Uh

So weird glue thing is comming from my rival 600

And the sides come off

Its supper annoying

And looks so ugly because of that

[signal storm]

I ended up fixing my issue, do I post how I fixed it here or a different channel?

[split radish]

uh idk

think you can post here

Oh wow

I just realized my serial number is gone for some reason:l

[potent tree]

rip

[split radish]

:(

[split radish]

so how did you fix it?

[signal storm]

My issue was that my Arctic 7's randomly stopped outputting audio, I fixed it by going into the searchbar>device manager>sound,video, and game controllers>uninstall device (I uninstalled Arctic 7 Chat)> restart computer, starting working instantly but you have to re apply all your settings for it

[split radish]

oh

i thought you mean that you had an issue with the mouse and fixed it

my bad

sorry for ping

[signal storm]

maybe it will help someone else, no worries

[tender rapids]

does arctis 3 have 7.1

[tender rapids]

is 7.1 good?

are they good on the arctis 7's?

[split radish]

yes

[proud raptor]

hey i have a steelseries apex 5 and the scroll wheel just broke - would this be under warranty

i was just turning up volume and now its loose

[tender rapids]

Hmmm

Try sending it back to steel series

Probably fix it for like 10-40-50 dollars

[lapis stream]

Hello, I have a Question. I have 2 Arctis 9x 1 from Amazon and 1 from the side directly..
Maybe anyone knows how I can identify who is which?

[wild gazelle]

I ordered a couple of Steelseries items a while back and it was supposed to have been shipped out by March 15th. It’s the 17th now and I still have no tracking number. Anybody know what’s wrong?

[keen plume]

Is this where I ask for help?
Edit: it's related to software and hardware compatibility.

[signal shuttle]

Here will get you answers from other users but yes

[lapis stream]

https://steelseries.com/dashboard/orders

Choose the items who u buy there and u can write to the Steelseries directly

And if its shipped u see tracking numbers

[wild gazelle]

What if I didn’t sign up as a member? Cuz it wasn’t me who ordered it, my parents did and they didn’t sign up

[wild gazelle]

It also said in the email that I got that I was supposed to get an email with the tracking number whenever it shipped

[severe widget]

I spilled water on my apex 7 and now it doesnt get detected as plugged in when it us btw im typing this on the on-screen keyboard

[lapis stream]

Ma,be this Alert help u too.

[wild gazelle]

so i'll wait until tomorrow before i panic lol

[lapis stream]

Maybe anyone can help?

[signal shuttle]

wdym by that

like you are trying to see if there is a difference?

[lapis stream]

Which is the new one

Dont know where I can find the big number who is over the left ear on the headset

[signal shuttle]

Uhhhh

I dont think there is a way to be honest

unless your talking based on when they were manufactured, not purchased

[lapis stream]

Damit

[polar spruce]

Hi, i just bought an Arctis 9 headset, and the mic quality is really bad on discord
On the SteelSeries Engine its really good tho
i don't understand why

[austere venture]

anyone know why my order hasn't gone past processing? Order placed on the 5th of March, and its replacement for faulty Arctis 7 headset

[austere venture]

i ordered something on the 5th, and still in processing. Goodluck!

[wild gazelle]

pain.

[austere venture]

they also haven't replied to me in a week, so again, goodluck.

[wild gazelle]

this is pain

[austere venture]

honestly - their customer support is the worst I've ever experienced.

[wild gazelle]

yikes

[tulip totem]

i know the warehouse went under maintenance for two weeks so the delays are probably related to that https://support.steelseries.com/hc/en-us/articles/360058319751-My-order-is-stuck-in-Preparing-for-shipment-for-a-few-days-now-when-will-I-get-my-order-

[austere venture]

wow

that is bs

[wild gazelle]

the 16th was yesterday though

[tulip totem]

clearly things are still wonky then

[austere venture]

LOL mines still only processing

not even preparing

First and last steel series product

[wild gazelle]

Honestly, same

The wait time is horrendous

[tender rapids]

does the rival 3 wireless work with an xbox because on the page for the mouse it says compatible with xbox, but i dont see it saying it has the xbox proprietary wireless thing

[last shale]

Sorry you got to order your product in the first maintenance in a while honestly idk what to tell you

Other brands have the same thing happening especially with the pandemic lol

[austere venture]

Yes other brands have issues, BUT other brands actually talk to their customers.

[hot tulip]

my microphone isnt working

[wild gazelle]

Exactly lmao, I’ve got so many people saying that their tickets aren’t even be answered or anything

[vagrant heart]

Having issues with pressing down on mouse wheel, it’s not registering. (Aerox 3)

Only when I press towards the front will it work

Wait apparently I have to push super hard

[violet wigeon]

Yeah, I placed my order Feb 25th and have not seen any update so their excuse is complete bs

I’m still “preparing for shipment”

[wild gazelle]

goddamn

im really never gonna purchase anything from steelseries anymore

this is just stupid

[violet wigeon]

Yeah, I won’t be ordering from the site anymore

The other 2 times I did I had no issues but this is insane

[rustic valley]

Have you raised tickets with them to find out what's happening?

[violet wigeon]

Yep and have not gotten any response

Submitted a ticket 5-6 days ago

[rustic valley]

I'm sorry to hear it my dude, I hope you get your product or your money back.

[violet wigeon]

Thanks man and not ur fault. Just live and learn I guess

When ur customer service is just an automated bot, I should have known these things could happen

[wild gazelle]

rip

[haughty olive]

So the order I have been waiting on for the past two weeks was just randomly canceled because "transaction authorization has expired in out system". Ordered when it was in stock and eagerly waited for two weeks while it was stuck on processing. now the item is out of stock and my ordered is canceled. So now im stuck with broken headset and a canceled order. They said they have a lot of orders but you cant just cancel someones order after they have been waiting two weeks. And because it expired on your system because it took too long you cancel it?? you can just ask me to confirm my order or something idk. What am I supposed to do now wait 2-3 months untill its back??? this is unacceptable if I get my item I am never using this site again.

[tender rapids]

same dude

[haughty olive]

so everyone is having this problem?

[torpid sapphire]

Yes. Ordered March 3rd, no response from support, still showing preparing for shipment, no trace of a package with Fedex.

[haughty olive]

at least its not cancelled

[vital lava]

Hey. (arctis 7) when I turn my Arctis 7 Game down, it makes the Arctis 7 Chat louder. How do I make it so that it is just two different knobs that dont affect each other

[austere venture]

Idt you can

[forest cove]

Idk how are your guys order is taking 2-3 months my Rival 3 come after the day I order on Lazada... Last month just bought it.

[austere venture]

Well that’s good to know

Also irrelevant if you didn’t buy it via steelseries.

[wraith musk]

@haughty olive had you paid for it?

[austere venture]

Mines also paid for and been processing for two weeks

And customer support have said nothing 🤐

[wraith musk]

Yeh 5th of march. I was on a twitch stream. They said it'll be sent on the 16th. But that came and went. It's real bad.

[austere venture]

I understand delays, but no reason to just ghost. They’re a massive company, not someone on a dating app 🤷🏼‍♂️

[wraith musk]

Exactly! They're acting like a cheap Chinese eBay store 🤷🏻

[austere venture]

I leave a new message on my ticket everyday, just asking for an update and reminding them how shocking their customer service/customer retention will be

Back to Corsair for me

[wraith musk]

It's a waste of time. Ordered the rival 710 from Amazon.. Wish I'd done the same with the keyboard.

[austere venture]

I’ll let you know if I get anywhere mate. God speed

[wraith musk]

Likewise. Take it easy.

[haughty olive]

yup

i was stuck on processing, also ordered march 5th but now it says cancelled

[wraith musk]

@haughty olive what was it can I ask?

Just thinking it's the same. The APEX PRO keyboard is now sold out and what I'm "processing" on.

Waiting for the cancellation

[unique quarry]

STILL waiting for my arctis 3 to move out of "preparing for shipment" phase. after promised ship-out date.

[haughty olive]

yea i ordered the Arctis 3 white

[wild gazelle]

same, its so stupid

whats worse is the fact that i ordered numerous things and its taking forever

[austere venture]

If I don’t get a response by Friday, I’m cancelling, getting my money back and buying a Corsair headset

[wild gazelle]

well thats totally reassuring

I ordered 4 goddamn items and its still in processing

[unique quarry]

If I don't see this crap by the end of the week

Like

On my doorstep see it

[wild gazelle]

when did you place your order?

[unique quarry]

March 4th

I saw about the 3rd through 12th thingy

[wild gazelle]

goddamn man, thats pain

[unique quarry]

Yeah it's pissin me off

[wild gazelle]

I can cancel my order

I might just do it

[unique quarry]

I might as well. I bought my qck prism and apex 7 from Amazon
https://c.tenor.com/VScGwyalDGkAAAAM/super-saiyan-blue-shouting.gif

How do I cancel it again?

[wild gazelle]

if it isnt processed it should be next to processing

[wild gazelle]

rip

[unique quarry]

So I cant

Damnit

[unique quarry]

Shit

[forest cove]

Every gaming accessory you have is Steelseries?

[wild gazelle]

rip

[wild gazelle]

most of my stuff broke and a friend recommended steelseries, I regret everythign now

[unique quarry]

Same

[forest cove]

Lol

[unique quarry]

I regret buying it thought the site

[forest cove]

Because of Covid-19 Season

[unique quarry]

Amazon was able to deliver

[forest cove]

oof

[wild gazelle]

I'm checking to see if i can get this stuff from amazon, if i find everything i'll most likely get it from there

[austere venture]

Covid is not the reason for this horrendous shipping f**k up

[unique quarry]

RAZE energy got their stuff to be in a week. Don't see why steelseries couldn't

[austere venture]

It’s not like covid happened last week. It’s been a full year, every other company is coping. Yet steel series are being slack

[unique quarry]

I ordered a RAZE energy sample pack last week on this day. Got it today

[forest cove]

idk

[unique quarry]

That was said wrong

Steelseries with all their customer service inquiries

[wild gazelle]

this is just pain of the highest caliber

[unique quarry]

Indeed

[wild gazelle]

I wish there was a way to spam @ anyone from Steelseries here

Wanna know the worst part about all this? My order has been done for over a week now and it still hasn't even been processed, let alone prepared for shipment

[austere venture]

It’s annoying there’s no telephone #

Also their customer support seems to be American

So times are shite for eu

[wild gazelle]

imagine being a big company and not even having a telephone #

God Steelseries is miserable

[unique quarry]

indeed

[vagrant jolt]

how can ı open clear cast in arctis pro wireless

please someone help :(

[rustic valley]

What do you mean open clear cast?

[vagrant jolt]

stealsereis headsets have clear cast but i cant open it on my engine

so i aske

d

like makes the bakground sound get yeeted

makes the sound more clear

if you want ill send here my engine

[rustic valley]

Thr mic needs to be placed at the corner of your mouth, and I'd suggest using the mesh mouth piece too, as for engine settings I'm not sure without opening it up which I can't do for another 10/11 hours

[vagrant jolt]

and ı cant set my mic loud

so i have to

in discord it makes too much noise

[austere venture]

Zzz

[rustic valley]

At least you got some form of result even if it's not great you've still got money back 🤷‍♂️

[meager arrow]

i got charged a second time today

a 220$ charge again from my debit like wtf

[rustic valley]

Contact support via the ticket system. This channel is user to user support not official support from the company. Create a ticket for that.

[meager arrow]

I know, i already did that and havent gotten a reply for my previous ticket too but im just ranting here

[twin solstice]

Wondering if i could get a faster response here, my transmitter for the Arctic 7 stopped working just now, windows says its in unknown usb device

[past island]

How rule my problem ?

[brave zephyr]

Any reason the transmitter might think the headset is out of range even tho I can stand up and touch it from my seat at the pc?

[forest cove]

Broken?

[austere venture]

Reset it?

The headset I mean

That’s the advice support gives out for everything judging from their website 😂

[brave zephyr]

Not broken, it's fine now but there are moments it's beeping at me and the audio is fading in and out in quick succession

[forest cove]

try uninstalling the driver and reinstalling back

[past island]

Me?

[forest cove]

Yeah you too

[past island]

Merci

[forest cove]

?

merci?

[past island]

Thanks in French is Merci

[forest cove]

ooo

[forest cove]

did it work back??

[past island]

I will do it tonight

[forest cove]

O ok

[outer crown]

Do steelseries ship to freight forwarders

?

[unborn vigil]

is there a way to stop double clicking on a rival 3?

when i click it sometimes double clicks

[eternal quiver]

how do i setup a new Aerox 3 Wireless? i need help.

@here

[forest cove]

try resetting it

[unborn vigil]

how?

[forest cove]

dm

[bold skiff]

I bought an Arctis 9x headset last week. I was connecting to the phone via bluetooth while playing games on the computer, but currently I cannot connect with bluetooth at the same time.So i need help

[tender rapids]

hello

can you help me with this

[trail canyon]

hi

i need help with my mouse

it says that there is a critical firmware update but when I start updating my mouse dissapears

and I cannot update

I got the Rival 3

[honest minnow]

guys, i cannot connect my arctis pro wireless by optical cabel to tv

[lethal crown]

I got a similar problem, i got rival 650

[trail canyon]

@lethal crown hmmm

[honest minnow]

i connected it into input port in wireless dock but i just isnt working. Anyone know how to fix it?

[trail canyon]

nah sorry dude I dont know

[tender rapids]

can

they help me pls

[upbeat jungle]

how behind are they with the support tickets? i put one in on like the 4th, and i haven't even gotten a confirmation that they received it..

[woven knoll]

A lot of people are complaining about their support tickets not doing anything, it's most probably because of Covid and not enough staff working

[upbeat jungle]

my thing is that i've had like 3 support tickets over the past month. on one of them, i managed to be able to talk to someone and get an rma code, but then they cancelled my order 🤦

[trail canyon]

and when the mouse dissapears the lights start flickering and I gotta unplug then plug the mouse back in

[upbeat jungle]

so now im stuck with broken headphones just sitting on my desk cause i was told to keep them till i received my new pair

[hollow trellis]

Can you send me your ticket number?

[rustic valley]

Probably best In a DM there mate.

[tender rapids]

help me

[last shale]

what seems to be the problem

[blazing ridge]

just got my rival 3. any tips or interesting things to know right away?

[tender rapids]

new chatmix

[blazing ridge]

looked on the engine and it seemed pretty straight forward

[tender rapids]

+firmware

[lethal crown]

I tried to do what was suggested on this site and it worked to my rival 650

https://www.reddit.com/r/steelseries/comments/agolbf/rival_650_update_failed_please_help/

[stiff umbra]

evenning guys, i was just wondering, does anyone know if steelseries are taking on sponsors/affilliates?

[wild gazelle]

Steelseries ain’t doing shit rn lmao

[rustic valley]

I've never had any issues with their stuff.

But honestly if you are having issues raise a ticket, and keep trying.

[wild gazelle]

I sent in like two tickets, no responses, and my order is still in processing after over a weeks time

I’m actually gonna cancel it today and order from Amazon cuz this shit is ridiculous

[rustic valley]

Then do it.

Complaining in here knowing it's user to user support won't do much good for you.

[wild gazelle]

Lmao true

Just everyone else here seems to be having the same problem

[rustic valley]

It sucks that they are but I imagine the company is trying to get it together to get their products out.

There could be many reasons why

Supply issues for parts, system issues, warehouse issues. We don't know but if you're not interested in having patience and waiting take your money elsewhere.

[tender rapids]

help me pls

[rustic valley]

Unfortunately I can't as I don't know the product.

[tender rapids]

😦

[warped wharf]

The support team is extremely busy right now. If you don't send any messages and leave it for a few days you should see a response.

We're also running into some issues with orders but it will ship.

They are doing their best to get to everyone

[rustic valley]

Patience is a virtue as they say.

[upbeat jungle]

i left mine for almost two weeks... not even a confirmation message that my ticket was recieved 😕

[crisp cypress]

for this update: #gg-updates message will the update for arctis pro be delivered from within steelseries GG?

[rustic valley]

@upbeat jungle You still managed a response when klexos asked for your ticket number, did you dm her? Or just leave it in chat?

[upbeat jungle]

i just left it in chat. should i dm her?

[rustic valley]

Yeah, I'd delete the message in chat too

[warped wharf]

Yes, Engine is inside of GG so you'll receive product updates still

[crisp cypress]

i feel like i havent had a wireless pro update in months

[warped wharf]

I'm not sure how often product updates are but is there something specific you're trying to fix?

There should just be a button that pops up that says "update available" or something along those lines.

[crisp cypress]

id like the display on the wireless hub to stop glitching lol

thats it

[warped wharf]

Try disabling game sense and see if that fixes it

[crisp cypress]

i want to use game sense but i dont want it to say moments is capturing on the screen

im pretty sure thats the issue

[vague kelp]

How do I update my steelseries pro on a Mac book?

This is all I get

[warped wharf]

What do you mean by SteelSeries Pro?

[vague kelp]

@warped wharf the new update for the attics pro wireless

I can’t find it or it’s not letting me updated it

[unique quarry]

I've send 3 tickets, all one week apart

[rustic valley]

Your latest ticket will go the back of the queue they'll respond to the oldest ones first, please be patient. As welshy said, they're working hard to catch up and they're snowed under with tickets

[tender rapids]

welshy

[warped wharf]

Try completely closing engine in your task manager and opening it back up

[tender rapids]

are you know what is the problem?

with arctis 5?

[warped wharf]

I'm not sure sorry. Maybe try reinstalling GG

[unique quarry]

First ticket I sent was 3 weeks ago, still have yet to get a response. This is making me impatient

[tulip totem]

if you're on mac, make sure that Engine has access to your input monitoring in your security settings

[unique quarry]

It's hard to believe there are THAT many inquiries

[tender rapids]

ok

[warped wharf]

I would close your 2 newest tickets and just leave your oldest one open. You'll get a response soon

[vague kelp]

@warped wharf I have done that

[rustic valley]

I get the impatience, but there are loads of tickets for them to run through.

[vague kelp]

Do I have the right download for my Mac book pro

[warped wharf]

Try what Lago said above

[vague kelp]

@tulip totem @warped wharf just turned it on and nothing

It’s the steelseries engine 3 that I’m supposed to be using right?

[tulip totem]

yeah. what headset was it again? it's connected over USB right?

[vague kelp]

@tulip totem attics pro wireless

[tulip totem]

and the USB transmitter is connected and set to PC mode?

[vague kelp]

Wait it’s not the headset lol

[tender rapids]

@warped wharf

how to force firmware download?

[vague kelp]

@tulip totem wow HAHA your the best thank you both @warped wharf

[tulip totem]

if engine/GG isn't prompting for one then it thinks you're up to date and won't allow you to force an update.

[tender rapids]

And recently, an error displayed to me that critical update was not downloaded because the download was frozen

and rgb

dont working

[tulip totem]

if that's an arctis 5 i'd try replugging into a different USB port and seeing if it'll let you try again

[tender rapids]

I did so and unfortunately nothing helped

[oak orchid]

Guys i spilled milk on my steelseries rgb mouse pad what should i do???

[weak geyser]

@oak orchid https://steelseries.com/blog/how-clean-your-rgb-or-qck-prism-mousepad-199

[vernal ember]

Hi, all, I'm searching for this issue, but I haven't seen it from the search terms I've used. I have both Arctis Pro Wireless headset and Apex Pro KB, and am using SS GG (just updated to v18). Only 1 Engine app added, System monitor.

After a clean install, SM app displays correctly on both OLEDs. But after a while, the display on the Arctis OLED doesn't display SM info correctly (everything else in Arctis OLED displays correctly). SM Info displays correctly on Apex OLED.

Things I've tried this far:

Removing and re-adding SM app
Removing GG and installing older SS engine app
Enabling Beta versions of GG
removing all items from SM individually for arctis and re-adding them in

Anything else I can try?

[tulip totem]

what CPU do you have?

[dense condor]

JohnLGalt#7818 has been warned

Reason: Posted a link

[vernal ember]

me? Ryzen 9 3950X

[tulip totem]

Ryzen systems have a lot of trouble with system monitor, like crashing or not displaying correct info, so it's probably related to that

[vernal ember]

Bah. Just weird that it works perfectly fine on the Apex adn not the Arctis lol

Guess I'll turn it off for the Arctis and leave it on for Apex and roll with it. Thanks for the heads up.

[tender rapids]

@tulip totem
what should I do next

[tulip totem]

I do also know if that if you have other apps turned on in GG it can cause issues with the APW screen, so you can check that as well

[vernal ember]

All off - only SM is on - that's what I meant when I mistakenly wrote "installed" above.

And apparently I can't turn it on for individual OLEDs - it's either on or off. Bah. I'll just start looking a the KB OLED.

[vague kelp]

So no chat mix for ps5 lol?

[austere venture]

i just message my ticket every day asking for an update

[tulip totem]

nah, on PS4 it worked because you were able to output game audio over optical and chat audio over USB, but now that the PS5 doesn't have optical there's no way to do it natively.

[vague kelp]

RIP😭

[weak geyser]

Spamming your ticket just resets your place in your agent's response que with each message so you're basically just putting yourself at the bottom of the list every day lol

[rustic valley]

Was about to say this ^

[austere venture]

well i didnt get a reponse for 2 weeks

so i started doing it, and got a response after two days

then when they finally responded you're talking to a bot and not a real person, so

[weak geyser]

You were also one of the people Klex offered to help with your ticket so that's why you got a response. The spamming doesn't help anything

[austere venture]

hopefully a person responds next time, and not a bot

[tender rapids]

😦

my chatmix

eh

[rustic valley]

the only automated reply you should get is an acknowledgement

[austere venture]

well, they're not reading what I send them. Then giving me a very generic response

then again its okay, I have a £160 sitting here doing absolutely nothing so 🙂

[rustic valley]

🤷‍♂️

[austere venture]

oh well, just need my refund then i can move so

[tender rapids]

Anyone know how to fix the headset saying Reconnect?

[rustic valley]

Unplug and replug if needs be try a different usb port or delete the drivers and reinstall them.

[tender rapids]

I deleted the drivers, I did a New USB port and if you mean unplug and replug the charger from the headset or the wireless port I did that as well.

[rustic valley]

Then, I'm outta ideas lol. Lemme look into it

Which headset do you have?

[tender rapids]

Yeah this is out of the blue, I was listening to spotify, go away and now I can't even turn it on

Arctis 1 Wireless.

[rustic valley]

https://support.steelseries.com/hc/en-us/articles/360039293712-How-to-pair-the-Arctis-1-Wireless-dongle-to-your-headset

[tulip totem]

it probably says to reconnect since the headset isn't on. if the item isn't greyed out then it's detecting the dongle but not the headset.

in this photo my APW is turned off so it says reconnect

[tender rapids]

Yeah but I have everything in,

and I reinstalled the drivers

even trying to turn it on no light shows up

[tulip totem]

if the headset light isn't turning on that sounds more like an issue with the headset, not really with the drivers. the headset should still turn on even without a dongle nearby or anything.

[crisp cypress]

so i updated my arctis pro and I cannot get it to reconnect to the base FIXED

[tender rapids]

Mhm, it's just weird this happens in the span of 30 minutes when it hasn't been touched

like I was listening to stuff on it 1 hour ago

[tulip totem]

I think the A1W has a hardware reset switch somewhere, can't find any support articles on it tho

[native umbra]

Im having an issue with the surround sound on my arctis pro (wired) regular dial dac, ive tinkered with tons of settings to try and get the surround sound to work, but no luck, would i need the gamedac to get the true surround sound out of it?
Edit: Trying to get directional sound

[tender rapids]

i have this same problem

Yeah idk whats happening

i to

[tender rapids]

i think with firmware problem

[tender rapids]

Yeah tbh I tried everything I have no clue

i too

i have arctis 5 and i buy new chat mix and i have all time

reconnect headset

this is getting on my nerves trying to fix

[tender rapids]

uhuh me too

I replugged everything, reinstalled everything, updated my pc

[tender rapids]

same

eh I hope it can be fixed

Yeah I dont feel like buying a new headset

I spent PLN 700 on arctis 5 in Poland

euro-175

[rustic valley]

Have you tried engine 3 instead of GG?

[tender rapids]

yes

and dont help

[rustic valley]

Im not sure then, other than reinstalling the windows drivers I'm not sure

[tender rapids]

one secound ok?

[rustic valley]

I don't know tbh

[tender rapids]

I can't update

[rustic valley]

Then I don't know and I can't help

Sorry.

[tender rapids]

ok

[nova shard]

Don't ask how i managed this one i dunno either

[narrow ridge]

my steelseries engine is proper broken

i got that new software that combines engine and moments

and now i cant uninstall or open it

what do

nevermind its just magically fixed itself