❓-casual-support

[storm orchid]

good luck

[obsidian gull]

Hello, my C key bugs out wqhen i hold it in, Apex pro mini

Have updated software and stuff so idk

[fickle gyro]

Hİ

Steel Series Arctis Nova 3P wireless users, could you please share your microphone settings? This is important for me 🙏

[hallow carbon]

Hi i have a big problem i bought my Nova 7 Gen 2 3 weeks ago and my headset has an System freeze i think it dont react to any buttons it donts power off after a few minutes i cant turn it off and i also cant connect to an device (sorry for my english i from germany)

@fallen locust

@fervent flame

[loud blaze]

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936 or write a message in #❓-casual-support for quick questions or tips.

Please be aware that community members posting in our help channels are all volunteers! Please be kind and patient to those who offer to help, and please do not break this community's rules on harassing or spamming if community members are unable to assist.

[strong light]

Hello, I just bought the Arctic GameBuds and the microphone sounds terrible. Do you have any settings recommendations to remove the echo effect? My friends say it sounds like I’m talking from inside a bathroom when I speak. Thanks.

[storm orchid]

Is this the response for just LOOKING for support? Bc thats outrageous

[wanton kindle]

yup lmao

[storm orchid]

That's obscene. Why are we being treated like this by them? This feels like a long-con at a certain point

[wanton kindle]

Been needing help for a week or so now, asked multiple times (and while I greatly appreciate the volunteers who help out when they can, its kinda crazy there isnt a single person whos actual job it is to help with support). It really does suck though

I ended up getting help from someone else who needed a problem fixed, they just happened to know what I was talking about

Every once in a while, someone will get in VC and just chill trying to help as many people as they can, but thats kinda rare. Ik someones in VC rn but idk if they are helping with support or just chillin

check #1047622297382567936, theres a search option and you might actually find the answer there

[ruby crag]

asking here is probably a long shot, but I've already submitted a support ticket with steelseries and just want to get to the bottom of this issue and maybe someone here knows what my issue is.

I have an artis nova 3 mic and whenever I try to join a discord voice call my mic stops working, with steelseries sonar saying something went wrong with my mic and to select a device. however selecting my arctis nova 3 mic doesn't actually activate my mic again, the error just persists. The only solution that works is unplugging and then plugging in my mic again. However this only works until I power my computer off, the next time I power on my computer and join a discord voice call I need to unplug/plug in my mic again.

I've tried messing with my usb ports, steelseries sonar setting, discord setting, device drivers, but nothing has worked. If anyone else knows what might fix this it would be greatly appreciated

[fierce shuttle]

M8 thats just a bot command to inform this aint official support server and ss can be contacted on their website

[fierce shuttle]

You would have to contact ss directly not here if you need their assistance

[slow temple]

hello every one im new here and just came here to try if some one can help me about my nova 3p wireless headset. apparently it automatic shut off every 20sec whenever i use it

[proven depot]

Hi, does anyone have Valorant sonar settings for the Arctis Nova 1? I need help.

[bold ore]

Hello! Also a new user here and bought a new Arctis Nova 1 wired headset. The mic tends to stop working after a few hours (I don't know how, but usually I AFK for dinner and by the time I come back after 30 minutes, the mic is no longer working). I tried restarting my PC, plugging the headset in and out but it doesn't work. A recent fix I found is uninstalling the device from Device Manager but it feels like a hassle to always have to do that... Any help would be appreciated :(

[fierce shuttle]

Perhaps in gg engine you could change that?

[slow temple]

i did i set it to "never" still turn off after a few second's

[fierce shuttle]

hmm id maybe try to just set to the highest time possible before timeout and see if that works, if not then id contact official support for this

[stable token]

is it possable to fix that long lasting bug with 0.1mm rapid trigger where some imputs dupe itself

[edgy palm]

when ever i share screen on discord my friend listen there own voice

any fix for it?

[loud blaze]

Due to a bug in Discord's screen capture, Discord may capture Sonar outputs as part of the desktop audio, which can lead to echoing when screen sharing.

This issue can be fixed by setting Discord's capture to only capture a specific app. Application capture will only play audio from the selected app, and will not erroneously capture Sonar audio.

Alternatively, if you'd still want to capture the full desktop, you can use Sonar's streamer mode to manually choose what audio to send over your mic, and mute the stream sharing audio. More information on how to do this is in the links below.

If you're still getting an echo, or if your echo is happening even without screensharing, please contact SteelSeries Support at the link below.

[round holly]

That's a lovely Discord feature, check the FAQ message above

[edgy palm]

thx bro. same happen with fxsound...“I thought this was a Discord bug.”

[round holly]

You're welcome :)

[hot glade]

hi im bought Arctis Nova 1 and i have muffled sound what could be reason (before that i was using headphones on usb and i didn't have any problems like that)

[jaunty sky]

Hi, is there anyone who can respond me to my problem. My problem is that i just turned on the PC, and the steelseries gg app isnt opening, i just have a grey screen and a loading icon. I reinstalled app and still it doesnt work and i looked up on steelseries website about my problem but it isnt helping. Can someone please help me because my headsets isnt working and I have Arctis 5

[gilded jolt]

try closing GG from the taskbar or task manager and try opening from the launcher in the program files? ("C:\Program Files\SteelSeries\GG\SteelSeries GG Launcher")

[untold minnow]

my arctis nova gen 7's just disconnected by themselves and now they won't reconnect. not really sure what to do here

[jaunty sky]

Done that and still doesnt work, dm?

[gilded jolt]

no DMs, use #1047622297382567936 if you want to make a more contained thread.

[jaunty sky]

Alright, whats the response time and can you maybe help me with this

[gilded jolt]

this is just a user support channel, response times are "if anyone is able". if you need official help try #official-support

[loud blaze]

Please be aware that SteelSeries support staff does not actively monitor this Discord server.

For assistance with your SteelSeries product or software, we strongly encourage contacting SteelSeries directly via their website. For help from official support, please check out the information in the #official-support channel, or click the link below.

If you'd like support from other community members, please make a post in #1047622297382567936 or write a message in #❓-casual-support for quick questions or tips.

Please be aware that community members posting in our help channels are all volunteers! Please be kind and patient to those who offer to help, and please do not break this community's rules on harassing or spamming if community members are unable to assist.

[pseudo lily]

Why does my SteelSeries GG not work? It just stays loading
Uninstall and reinstall works but it then breaks when i restart my PC

[normal anvil]

i think gg 111 is broken

so many people are experiencing this trouble

only way to use it for me is download an older version but it is updating itself daily, 111 isn't opening. why is there no option to turning off auto updates???

[round holly]

There'd be hundreds with the same problem here if there was something affecting everyone

[round holly]

You can block it in the firewall or change the version.json file

[normal anvil]

I’ve been seeing a lot of threads about this recently in the community support section

[normal anvil]

I’m adding a rule through the firewall right now hopefully it fixes it.

[round holly]

It's not impossible that there's a subset of users affected by a problem, my point was about a widespread issue affecting everyone on that version.

I feel like I've avoided a ton of problems by using Windows 10 personally

[normal anvil]

I’m also using Windows 10, but I’m planning to switch to Windows 11 at some point. I even considered switching earlier, thinking maybe GG isn’t very compatible with Windows 10 anymore

[round holly]

I haven't had any issues with GG in Windows 10 but I also haven't tried v111 yet

[round holly]

That was a lie actually, it's working just fine for me

[austere palm]

guys idk why discord isnt pickig up my mic now any help? ive tried anything i thought about

no updates, sonar seems fine, audio works fine, mic is fine while testing, just mic on calls doesnt work on discord

[void canyon]

How do I make Discord an authorized app ond GG?

[dreamy moon]

Already opened a support ticket, Windows 10, weird issue that has now occurred twice for me. Essentially GG/Sonar eventually stop updating the output device when i manually switch it for Game/Chat. Just no sound. If I change my windows output device to my speakers, it works fine but specifically through sonar it doesn't. Last time it was a slow building thing where a restart of GG would fix it, but it's gotten to the point again where it doesn't react at all. My previous solution (and probably what I'll do here shortly) is just fresh install SteelSeriesGG, but curious if anyone else has seen this issue, really.

[zinc rain]

Hey, can anyone with the Nova Elite or Omni test something for me - with the headphones turned up play a song in spotify or something else with the volume set to as close to mute as you can inside the music player. Is it crackling/staticy?

This is happening to me on 3/3 steelseries headsets I've tried with multiple PCs; it's noticeable when you're on calls in teams/etc. since it's transmitting near-silent audio between people talking

[sage field]

yo guys my left alt aint working but the right alt works

how do i fix it

[hybrid violet]

hello im in need of assistance of my steelseries gg sonar, i want to ask about my sample rate on the microphone once gg sonar recognizes it if, it can change the sample rate, because apparently its greyed out, and its by 24 bit 48000hz i wanted it to change to 16 bit

[shrewd ember]

I'm having issues opening the app, it's been bugging me a couple of days now, deleting and reinstalling the latest version was annoying but ok

Now when I reinstalled the latest version, it doesn't even detect the audio and I have no idea what's wrong with it

@ with reply please and thanks :)

[sacred fern]

Hi, sry my english is probably bad, i'm a french guys. Is anyone has news of the competition of the new headphone ??
pls reply me with @

[earnest geyser]

hello i have issues with my box from the arctis pro wireless. The oled Display buggs a lot, I tried unplugging it and it worked for 1 day. after that the display is flipped on the Head. I realy dont know why its like that. please reply me with @ and thanks 🙂

[wheat ledge]

hi. when I stream on Discord using SteelSeries Sonar, the audio is duplicated/echoing in the stream.
Does anyone know how to fix this?

[fierce shuttle]

yes stream app only or mute the stream and use sonars streamer mode to stream all sound from your mic

[loud blaze]

Due to a bug in Discord's screen capture, Discord may capture Sonar outputs as part of the desktop audio, which can lead to echoing when screen sharing.

This issue can be fixed by setting Discord's capture to only capture a specific app. Application capture will only play audio from the selected app, and will not erroneously capture Sonar audio.

Alternatively, if you'd still want to capture the full desktop, you can use Sonar's streamer mode to manually choose what audio to send over your mic, and mute the stream sharing audio. More information on how to do this is in the links below.

If you're still getting an echo, or if your echo is happening even without screensharing, please contact SteelSeries Support at the link below.