How would you all feel about implementing a forum channel for modding support, as we've done with #1019653041982537879 ?
#Modding Support Forum Channel
formal mica
I think bug support has seen an uptick in off topic messages since the forum was introduced, but hopefully that's just a novelty thing
It seems... Okay. I'm not sure, but some cons:
- on mobile, you can't swipe to see channel list from a forum, you have to use the back button. Minor inconvenience for me but potentially an accessibility problem. The same is true of threads, unfortunately, but it's possible that this could be changed by discord in the future.
- searching is bad
There is a post in the bug support forum about DLLs (although OP seems to call them DDLs), it's not shown in search
When you're actually in a forum POST on mobile, you have to press back twice to get out of the forum
zenith junco
my biggest worry with using forum posts for this channel is that due to the frequency of people coming in here with issues, it might be more cluttered. And 90% of issues are resolved after glancing at the exceptionlog once, so creating new forum posts just for those feels gluttonous.
There would be advantages to the format, like maybe having the common-issues thread being more visible, as well as tutorials for specific stuff. And maybe after forums get better search options it could be a more convenient way to see other related bugs. But for the aforementioned reasons, I'm not sure it'd be worth it
also, what would happen to pinned messages if the channel type is changed?
formal mica
Yeah, I agree with the comment about clutter
It would be easier to track what has been solved and what hasn't, but it relies on people reading X number of different posts
Rather than just being able to scroll through
I feel like it would be quite a different thing to approach as a "regular"
gusty tulip
That makes sense, the biggest change would definitely be for regular responders
gusty tulip
also, what would happen to pinned messages if the channel type is changed?
The standard is to have a pinned forum post with a bunch of resources in, like so
Obviously there would be a little work in transferring everything relevant over, which could provide an opportunity to streamline resources a little?
gusty tulip
There is a post in the bug support forum about DLLs (although OP seems to call t...
Oh on mobile?
Moderators / modding helpers are able to edit post titles and add tags etc, which is quite nice for setting up proper tutorial/reference cases :D
formal mica
Oh on mobile?
"ddl" is a typo and that's what's in the post title. "dll" gives no search results, which may suggest that search (on mobile, currently) only looks at post titles, since there is a mention of "dll" in the post comments
formal mica
Obviously it may be changed in the future by discord but imo searching is a pretty integral part of modding support
If you haven't seen a particular issue before, searching for it sometimes brings up useful results
gusty tulip
So you're saying the issue is that searches only return based on titles, not contents?
So you are obvs able to search manually regardless;
one thing staff could do is rename popular / common issue posts, add more keywords etc, after the issue is resolved for future reference?
formal mica
Last example is interesting
Maybe a mobile thing
Nope, seems to work
Maybe discord search doesn't like words it doesn't recognise, idk
In that case disregard my point about searching
formal mica
a forum allowing the common issues, regionkit support, etc threads to be pinned would be nice
gusty tulip
We can only have a single pinned forum post, but could obviously post (and internally pin up to 50) resources etc
formal mica
Only one pinned post??
formal mica
That's a bit silly
gusty tulip
yes :S
my main thought is that a forum channel would posters and responders track issues more effectively?
like you say, the search function is a little lacking but it does strike me that it'd get used more than it does now
not sure how many users bother searching up issues in #modding-quick-support at the moment, right?
zenith junco
there are a few people who do, when nobody who knows the code is online they'll use search to try to find solutions to similar issues
gusty tulip
gotcha- well that shouldn't change too much in the long run :D
ig the main thing is that users creating new posts have a chance of seeing an older post about the same issue
Want to give it a go? I can set it up so only modders can see it at first, if you wanted to experiment/add resources etc
zenith junco
I think it's worth trying, maybe for like a month and if nobody likes it we can switch back
(I assume this channel would be archived, and restorable)
gusty tulip
oh definitely :D