#🆘︱support

1 messages · Page 120 of 1

cosmic arch
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@neat totem please

neat totem
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check your ticket, chill

cosmic arch
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why not man

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its stuck

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please help us out

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😦

neat totem
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Keep it in the ticket please

proud tapir
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bedwars is honestly becoming unplayable its every other game that i run into a greifer and they ruin the entire thing its got to the point i wont even play unless i got a quad thats in a discord call with me

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idk why all of a sudden there r so many weirdo trolls on bedwars

harsh harbor
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play some skywars

proud tapir
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i did when i saw the noti in chat it only had like 5 ppl tho

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seems like a cool idea but not enough ppl in it

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holy shit i got alot of hours now on bedwars XD i got 906 on bedwars alone

harsh harbor
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Well its been broke and not playable for months

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we finally fixed it

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:))

proud tapir
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hopefully ppl will start joining it but also can u pls fix the leaderboard on ur website for rusticated minigames lol with how much i play this server it would be funny to see what place im at

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@harsh harbor sorry to bother u but can u pls look at my ticket the greifers r greifing the other team now they just keep joining teams and greifing them #22497

proud tapir
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@harsh harbor wtf is this shit ive restarted my game 3 times and it wont go away it keeps happening its like the 5 time this week

harsh harbor
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Dude stop @ me

proud tapir
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the shop is completley gltiched

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like all i see is oupost shop

harsh harbor
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Its a bug after u leave and rejoin

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we are aware

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its on our list

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u gotta go to a different game

proud tapir
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ye ik i was in the call with pheonix when he found it but normally when u leave the server complety and join back its fixed but now all the matches dont work

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the bug is getting worse it seems

proud tapir
# harsh harbor Dude stop @ me

my bad sorry about that its just this shit is so annoying and i dont feel like making another ticket lol but ill do it

harsh harbor
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We cant just magically fix the bug

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it takes time

proud tapir
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what is even causing it bc lately it seems the server is buggy asf did u switch providers or sum i got killed eairler today and when i was about spawn it kicked me and my tm8 said it was bc there was a terrian something violation and when i tried to join back it just did the same thing

harsh harbor
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no nothing has changed

hoary creek
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@harsh harbor why does my teammates lag and i am not lagging

harsh harbor
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because the ISP or Area is having issues

hoary creek
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but we live in the same area

harsh harbor
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idk its not the hosting, they believe its a issue with the interent provider

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as its only 10ish players all around the same area

hoary creek
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can we get a server restart ?

harsh harbor
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A server restart wont fix the issue

hoary creek
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to see if it fixes it

harsh harbor
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its happening on multiple servers

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Everyone its happening to is around that same area or on the same ISP

hoary creek
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its so unplayable

harsh harbor
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I'm sure but out of 500 players its 10 people lagging

wise wadi
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Me and my teammate are lagging too 😦

topaz crater
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i have 4 people in clan countering my team. Its trio server

neat totem
spare hill
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where do i go to get unbanned

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i got false banned

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how do i get unbanned

crystal pebble
foggy sage
crystal pebble
foggy sage
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sent a friend request

ionic walrus
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how long does it take for admins to go over cheating tickets?

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cant really play on my server while getting aimboted stepping outside

faint lagoon
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Am I being trolled that force wipe is tomorrow on US 2x trio modded? i thought force wipe happened already

crystal pebble
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Youre being trolled

faint lagoon
hoary creek
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@crystal pebble

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@harsh harbor

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need to check tickets asa[

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@neat totem

crystal pebble
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No need to @ us all

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All tickets are looked into in order

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whenever someone is available they will look into it

faint lagoon
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what does /sil do for vip +. i am having a hard time finding some info on it

keen pasture
faint lagoon
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nice thats, sick

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thank you

keen pasture
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np

faint lagoon
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I also have another question real quick. For the US Modded 2x Trio server. Does it wipe every Tuesday also? So Tuesday and Saturday?

neat totem
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▸ Tuesday wipes at 3PM EST and Saturday wipes at 1PM EST (or @ Force Wipe)

faint lagoon
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Ok thanks

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omg this server wipes twice a week lol

neat totem
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Yeah

faint lagoon
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my bad that was to my friend who didnt know either

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i think its cool tho haha

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Do the /kits reset and /claim on wipe or are those one time things?

crystal pebble
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But the timers reset on wipe if that was your question

faint lagoon
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Okay I was aslo wondering if I can use the /claim youtube again after wipe. I just did all the follows and in game its telling me to /claim but id rather save it for tomorrow if i can only use it once.

crystal pebble
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I believe that's once per wipe

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Not 100% sure

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Timed kits show in /kit

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others are once per wipe

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So you should be fine claiming it now and after the wipe tomorrow

faint lagoon
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Okay nice, thank you very much 😄 I believe that is everything I was wondering. Thank you

crystal pebble
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No problem, feel free to come here if you have any more questions. Any in game support would be done with #🎫︱create-a-ticket (:

fossil jackal
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is us trio going down?

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my duo and i keep on getting dc'd

faint lagoon
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Also one more question please. What exactly does /skin do ? I see a new, empty, inventory pop up.

neat totem
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You put there a skinable item and you can choose a skin for it

heady trellis
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admin look tickets pls

faint lagoon
fierce plinth
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i made a ticket if a admin can have a look please

fierce plinth
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how long roughly will it take for a admin to look at my ticket

outer pasture
fierce plinth
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thank you

woven tangle
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hi

neat totem
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Hey!

woven tangle
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anyone knows how to add white list!

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my man

neat totem
woven tangle
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thanks!

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any rules here?

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like time played or some

neat totem
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Yes, we have some requirements to be whitelisted, open a ticket and we can check if you fulfill them

woven tangle
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cool!

frosty gate
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i am in the discord and cant get my discord kit

harsh harbor
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Type !login

frosty gate
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type that where

valid cave
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how often can u claim the nitro and twitch kits

snow ruin
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Is there a eu 2x like the 2x us trio

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??

harsh harbor
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Not currently

ionic walrus
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yo i unbinded my middle button to do sum

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and i cant bind it back

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to open up settings

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@harsh harbor ?

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need help\

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@crystal pebble

harsh harbor
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Don't remember the command no need to @ staff

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Use discord search to find the answer

snow ruin
crystal pebble
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bind mouse2 +attack3

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@ionic walrus

harsh harbor
snow ruin
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Is there any chance you could

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Cause me and my mate played the us 2x trio and we actually enjoyed it but the downfall we are eu

harsh harbor
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Don't know if we have a big enough EU footprint for that

snow ruin
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Try it might bring more people

neat totem
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No need to spam

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Let me repeat

wind yarrow
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HElp SERVER

ionic walrus
wind yarrow
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vauxhal Это ДРУГ ЧИТЕРА! которого только что забанили barry ZS. м еще 1-н игрок имя не помню,могу наити на видео

neat totem
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He's also banned

wind yarrow
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You did not ban his timeites for playing with a cheater. I have a video!)

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name vauxhal

neat totem
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He's banned

wind yarrow
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Love you

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They took a lot of resources from us. You can tell the coordinates of the house or where they live there. It's not fair, I've been playing on your project for about 3 years,0,,

neat totem
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I'm sorry but we cannot

wind yarrow
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Bead(

green patio
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hey I can't join creative on sandbox

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@neat totem

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????

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hello

harsh harbor
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We are working on fixing it

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stop @ staff

sly tide
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How do I get the Steam group kit?

south wigeon
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where we enter discord kit

hollow sable
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Is this where I can ask admin for help

fierce plinth
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which ever admin tried helping me last night with my issue i fixed it if u want to know how to fix it lmk. also great support team!

hollow sable
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hello?

crystal pebble
crystal pebble
hollow sable
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Hi are u admin

crystal pebble
crystal pebble
hollow sable
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yo

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can u help me on Rusticated 2 x US Vanilla

crystal pebble
marsh lion
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yall should make a rule against door camping people for entire days at a time man, not only have we had people build a base literally as close as possible just to camp our doors but i know multiple players on the server who are having the same thing happen to them. Door camping is part of rust obvi, but there should be something agaist doing only that for entire days at a time cause thats just toxic lol

ancient saffron
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can yall plz do smt about him

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@buoyant shard @covert herald

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@outer pasture

crystal pebble
ancient saffron
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it wont let me sign into steam from ur site so i cantr

crystal pebble
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Why wont it let you sign in?

ancient saffron
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yea im currently tryin to fix my steam account i used my new debit card on my steam account and its saying fraud so im waiting for them to verify my card

crystal pebble
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Ask your teammates (if you have any) to create a ticket, else just f7. We do not handle reports publicly

ionic walrus
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guys

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there is a guy hacking in the sever rusticated us 3 player monday sever

hybrid spindle
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there is a spin botter on rusticated 2x

ancient saffron
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why not just do smt instead of linking a fuckin ticket

harsh harbor
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Tickets are our fastest way of tracking and seeing exactly who and where they are and what they killed and a bunch of other data!

foggy torrent
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login

ancient saffron
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yall are so dogshit bruh fucking ban him

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countered both our raids

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knowing exactlly where we are

unkempt ermine
# ancient saffron knowing exactlly where we are

Because we cannot see who you want to report without making a ticket. Making a ticket is the fastest way to get in contact with an admin. Just tell a friend/teammate of yours (if you have a teammate) to create a ticket on our website

ionic radish
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/claim twitch

unkempt ermine
ionic radish
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ite

lunar needle
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Think i'm being stupid but where do you input a base code on Rusticated?

unkempt ermine
lunar needle
little agate
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Yo this wipe on the monday 2x us in fishing village there was a shark next to the fishing village and when you are in the safe zone it still kills you so if you can fix it would be nice i cant show proof didnt record it but would be nice if yall check it out.Tysm

heavy viper
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Yo I need to be able to make another ticket but im on a 60 min cooldown

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two major griefers

severe pasture
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hi, just joined the server and I am trying to redeem the discord kit, where du i type !login?

harsh harbor
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Anywhere in discord

prisma reef
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can some admin reply to my ticket pls?

unkempt ermine
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nvm looks like you already got a response.

thorny mortar
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Hello do we complete a ticket regarding a wrongful ban?

harsh harbor
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press ban appeal?

wooden wedge
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idk why we just got bann we didnt talk to a admin or anything

empty escarp
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Eu 2x vanilla full wipe or not?

unkempt ermine
wanton chasm
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where is the map for Eu main??

deep pivot
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when does the 2x eu thursday wipe what time?

snow ruin
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We need 2x trio like the us one for eu

forest meadow
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what does wipe pass do?

unkempt ermine
forest meadow
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thank you

austere lichen
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Good night! I want to join the server, but it says that I am banned. I have never used cheats. Why can this be so?

unkempt ermine
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We can look at the situation as soon as you make the ticket.

unkempt ermine
graceful mantle
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New admin

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hello

unkempt ermine
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thats mean 😦

graceful mantle
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...

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just a new face to get to know

unkempt ermine
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hello to you also 🙂

graceful mantle
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but how are you liking the admin life

neat totem
unkempt ermine
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i love it PES3_Smile

opaque cloak
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How do I get the streamer tag?

keen pasture
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You'd have to go to the link in #🎫︱create-a-ticket and request it from killa or noelle. Not 100% sure on the requirements but I believe it's not just given to anyone and requires a decent sized account. Idk if there's a specific follower requirements or if they just look at your account and decide overall but they can check it out when they're free

turbid locust
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Hey, I got banned for cheating on suspicion, it has been over 3 weeks and I was told to appeal around this time because if my account hasn't been EAC banned by then, then its HIGHLY unlikely that I was actually cheating. I've been playing the game daily since my ban on rusticated on dozens of different servers and still haven't gotten EAC banned thion . How should I go about the official appeal process?

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Im also clipping my gameplay and have been recording all of my clips since the incident

keen pasture
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go to the link here #🎫︱create-a-ticket and one of the owners can take a look, or the banning admin if it wasn't one of them

turbid locust
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👍

little hull
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I am pretty sure I appealed this server and played on it how can i check if im allowed to?

keen pasture
little hull
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do the appeals delete after a while?

keen pasture
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no it should be there even if it was a long time ago

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if not then it probably wasn't this server

little hull
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I made another appeal how long will it take to be checked?

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I want to play todays thursday wipe, and Im sure I will get accepted since this account has been clean for 200+ hours of gameplay and over 250 days from last gameban.

keen pasture
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It depends on how busy we are and how many of us are available, I'm not currently checking tickets as I'm busy with some other stuff but some people are. It looks like one fitting what you just said was already responded to, you'd be able to see it at that link I sent and can go respond to the admin handling it.

little hull
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Ok thanks

keen pasture
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np

woven steppe
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i buy vip in a modded sv, how long does it take ?

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to upgrade my account and skip the q

crystal pebble
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Should be instant

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Unless you bought the wrong package/wrong account

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You bought perks, which does not include skipqueue

woven steppe
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yeah i bought that

crystal pebble
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see the four DOES NOT INCLUDE SKIPQUEUE

woven steppe
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how can i get the skip q

crystal pebble
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it does not include skip queue

woven steppe
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yeah ive not read

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how can i get the refound

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i want to skip q

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im so sad

keen pasture
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As stated in the TOS you agree to on purchase we don't offer refunds. It's the players responsibility to read through, select, and purchase what they want. They can move an unused package to another server if it was bought on the wrong one but I'm not sure there's anything they can do in this instance, sorry.

woven steppe
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😦

little hull
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Xaninha did you see my messages

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an admin was contacting me but he suddenly stopped?

keen pasture
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He may be busy with other things as well, we can see when new messages are sent, he'll respond as soon as he's available

little hull
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sorry just want to play asap

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take your time though

keen pasture
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I'll send him a message letting him know as well he may be tabbed out of it currently

little hull
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Thank you very much!

keen pasture
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np

ionic walrus
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Staff I got banned for playing with cheater when I just met the guy I didn’t know he was cheating wtf

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I Can send proof but can’t make ticket

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Dm me

crystal pebble
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We dont offer DM support

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You will have to make a ticket, but cheater association is usually 7 days (or rest of wipe)

ionic walrus
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Yeah wtf for real I met the guy on a lfg discord I played 2 hours went to supermarket in real life then come back and got banned

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And he doesn’t respond anymore witch I understand now

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-.-

little hull
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Are animals broken in vanilla thurs

crystal pebble
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They could be turned off to prevent Rust crashes from last wipe

little hull
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oh ok, so will it be enabled again after pop dies down or not at all

crystal pebble
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They will be enabled again on daily restart tomorrow

ionic walrus
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Noellerp I can’t connect my steam account cause my phone broke with mail on it and The password Is on there

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I forgot it

crystal pebble
ionic walrus
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What is cheater association

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I don’t fk cheat I don’t know that guy

crystal pebble
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Associating yourself with (a) cheater(s)

ionic walrus
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I met him 2 hours ago man now I get payed for what he does wtf

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How tf can I know

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That’s mad ngl

buoyant shard
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It was your choice on who you played with. Only help i can give you is to say you may wanna look into random people next time

tidal mulch
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how do i find out how long left i have on vip?

crystal pebble
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But yours is valid till 7/25/22

tidal mulch
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ok thanks for the response

fading violet
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@crystal pebble think ive encountered something weird? our trio on Rusticated EU trio thursday just crashed while on Oil Rig, conveniently after killing someone there, just got booted of the server?

harsh harbor
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Was due to a network issue

fading violet
harsh harbor
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sorry ):

fading violet
fading violet
devout trench
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Is anyone else having issues with the build server?

crystal pebble
haughty zinc
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Open server

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now

unkempt ermine
haughty zinc
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😭 🇧🇷

alpine jay
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up

devout trench
sage geyser
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can we do somthing about this cheater on vanilla 2x vanilla thuirsdays

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MIMI is his name

unkempt ermine
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When an admin is available they will look into your ticket as soon as possible.

crystal pebble
tight zephyr
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can i talk to a adin?

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admin*

crystal pebble
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Sure

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Whats up

tight zephyr
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my team lost two minis when the thursday 2x server crashed

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can we get them back

crystal pebble
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Unfortunately not

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Crashes are out of our control and we do not give back loot

tight zephyr
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damn alright thx anyways

crystal pebble
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Sorry!

tight zephyr
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its all good ig you cant help us delete bad placed foundations either?

crystal pebble
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Nope, sorry

tight zephyr
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lol all good

devout trench
crystal pebble
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Sometimes lobbies crash, you will simply have to select another lobby

west kelp
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Uh

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I am stuck under a boat

livid stag
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Hey admins, just for reference. are staff applications still being processed?

grim gyro
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Hey can someone message me about a report

outer pasture
grim gyro
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I already did I was just wondering if u guys needed any more info

outer pasture
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Ticket #?

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I see, Please communicate through the ticket.

ionic walrus
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someone is hacking on 2x vanilla thursday wipe

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i dont know the name but i have it clipped

unkempt ermine
quartz turret
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Anyway to get support with a cheater through discord?

unkempt ermine