#🆘︱support

1 messages · Page 117 of 1

zinc silo
#

Is there no white list on this server?

#

Can you give me a link?

neat totem
solar stone
#

um i built a base on the build server and every time i load in my base loads up and i cant move

#

like im frozen in my plot and only in my plot

harsh harbor
#

Not sure about that one

ivory swallow
#

Is the nickname color of vip different in the chat?

harsh harbor
solar stone
#

its super weird

nova vale
#

anyone know if or when they restock on wipe pass

crystal pebble
#

When old ones expire

odd halo
#

Just had a large furnace eat 14k sulfur with the sort feature on who do we contact about that?

crystal pebble
#

You create a ticket with clip proof

mint beacon
#

ban this dude

#

he is hacking

#

we have 2 clips

#

or even 3 vids

harsh harbor
hardy flint
#

any reason I cant access the store page from the rusticated website?

#

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

harsh harbor
#

Hmm maybe just try refreshing?

storm tangle
#

@harsh harbor why arent crates in mili tuns respawning? been down here for like atleast 15 minutes

#

2x thursdays

#

and not 1 crate

harsh harbor
#

They dont respawn if u are at them

#

that was added like a few months ago in a rust update

storm tangle
#

we arent standing near them

harsh harbor
#

Well they will respawn eventually

storm tangle
#

alright

rugged zodiac
#

yo admin part of my building seems to be bugged do u think u could try placing this rq

#

its saying the door im trying to place for my airlock is too close to launch site but the doorframe is already placed with the rest of my base so?

harsh harbor
#

We cant place what u cant place

rugged zodiac
#

damnnnnnnn

#

this is the worst bug ever

harsh harbor
#

You most likely have a bag or something in the way

#

Typically its something in the area

rugged zodiac
#

no its empty lol

harsh harbor
#

just gives the wrong error

rugged zodiac
#

hm ok

#

thank u

#

smh then i got a game security violation

#

rip that base anyways lmao

upper vine
#

hey, i got banned for harassment, how long is the ban?

crystal pebble
#

Usually perm

odd halo
#

You said I needed to have a clip of disappearing ore to create a ticket is that correct?

harsh harbor
#

Yea if possible

#

We been trying to figure out how to reproduce it

digital oracle
#

can anyone help me

#

i bought vip and i havent got it after a hour

crystal pebble
odd halo
#

I mean I dont have recording software active is there another way to provide proof. There were multiple people on server at the same time who said it happened to them at the exact same moment.

#

I could try to give you time frames to check chat logs.

harsh harbor
#

Even if we know its happening we need to see what items were lost

#

we cant just go off peoples words

odd halo
#

So who can I talk to about the issue thats a major bug, and if im paying money monthly for a service thats failing thats a problem. Would it be best to submit a ticket and go from there?

harsh harbor
#

The issue rarely happens we only had it happen to someone who complained 1 other time

#

we cant fix something we cant reproduce

#

We need a solid way to reproduce the issue so it can be fixed

odd halo
#

I understand that but clearly if multiple people in chat had it happen at the same time and you already knew about it as well its definitely an issue I just wanna talk with someone about it further. Who can I go to about that? Creating a ticket or another avenue of support?

harsh harbor
#

Sure if you wish create a ticket

meager bridge
#

lumber jack quest not working on tro thursday i have to vodka

#

help

harsh harbor
#

Hmm not sure if we can do anything about that

#

I think there are 2 Lumberjack venders at outpost

#

maybe try the other one

meager bridge
#

thers one

harsh harbor
#

Did u run out of time

#

i just tested it worked fine

meager bridge
#

na fam its broke

#

u wanna join vc an ill show u

wheat violet
#

Hi killa

#

Why don't you ban the friends of the person you banned from PWC, they fooled themselves.?

#

@harsh harbor

#

I am writing using translation please tell me if you misunderstood

harsh harbor
#

His teammates are offline

wheat violet
#

Nope

#

they are here

#

they are still killing us :D

harsh harbor
#

Everyone in his team is offline

#

That person is offline

#

as well

#

Also banned as well

wheat violet
#

He is still fighting with us in the impossible game and this person played with him, isn't that the reason for the ban?

#

I'm not talking about the cheater, I'm talking about the cheat's friends, won't they eat pwc?

harsh harbor
#

he isnt online

#

gone 4 mins ago

wheat violet
#

Hmm

#

I'll go die and get ss for you

harsh harbor
#

Dude i can see everyone on the server

#

that account is not online

#

the are banned

wheat violet
#

hmm okay i gonna

#

if they are still in the game i will send you a screenshot

oak kestrel
#

yo these kids on 2x thursdsays cheating and screaming racial slurs lamo

#

anti cheat go crasy

harsh harbor
oak kestrel
#

i did

#

@harsh harbor

#

bunch of kids

harsh harbor
#

thats what tickets are for

oak kestrel
#

loves the N word

harsh harbor
#

so its not public

oak kestrel
#

alr

#

my fault

stiff ledge
#

heli is broken on us rusticated medium

crystal pebble
stiff ledge
#

circled for 5 minutes and then left map

#

didnt agro on anyone

crystal pebble
#

It spawned 18 minutes ago, it leaves after not being taken down within 15 minutes

ashen fjord
#

Do I report NVidia filter abusers with a ticket?

#

Definitely have a kid on thursday trios with it right now

#

Shot me 50m away in the dark on a flat road in the woods

#

Ticket 20973 if it matters

supple tangle
#

bought a mini and it disappeared

#

guessing you cant help me though

#

can anyone help me?

harsh harbor
#

its on the roof not the heli pad

#

maybe u looking in wrong spit

supple tangle
#

i bought it from the one down low

harsh harbor
#

Hmm right those ones arent working atm i forgot

#

I can load in soon

supple tangle
#

im on us main

native pasture
#

can i talk to an admin?

oak kestrel
#

BRUH

stray crag
#

is there any way an admin can destroy a few things for us

#

its part of our base we messed up

harsh harbor
#

Modded Possibly depending on situation, Official no

sudden sparrow
#

yo we used an airworf vendor and it didnt give us the scrap heli

#

trio thurs

hushed pulsar
#

pls helo

#

help

harsh harbor
sudden sparrow
#

its not there, its the one actually outside outpost

#

...may or may not have been covered in rocks

harsh harbor
#

Well thats why its covered in rocks its currently broke >_>

sudden sparrow
#

we thought it was a funny easter egg

hushed pulsar
#

it was still accessible

sudden sparrow
#

^

harsh harbor
opaque mesa
#

yeah lol

sudden sparrow
#

put more rocks on it

hushed pulsar
#

can we get our scrap heli

harsh harbor
#

I'm loading in.

sudden sparrow
#

i love you

opaque mesa
#

i will stoke one in your name

harsh harbor
#

Ok now im no longer loading in

opaque mesa
#

i meant like stoke a firre

#

typo ya know

hybrid tiger
#

/whitelist

neat totem
grizzled mural
#

how do i get help from an admin in a server

neat totem
#

Sup?

grizzled mural
#

there is a glitched scientist in game

neat totem
#

What do you mean by "glitched"?

grizzled mural
#

its under the map

#

right outside my base lol

#

and its been over an hour and it hasnt despawned

arctic burrow
neat totem
#

Sim, qual é o # do ticket?

neat totem
arctic burrow
#

20999

neat totem
#

Afinal não consigo, tens algum botão a dizer para dar Re-open ao ticket?

arctic burrow
#

infelizmente não

neat totem
#

Tens que esperar o timer acabar então

arctic burrow
#

Ok

nimble crest
#

any admin can help me

#

?

paper venture
#

CAn an admin help me

nimble crest
#

sry to bother you but there is a bug on the airwolf vendor I bought a heli but it didnt spawn and it took the scrap

paper venture
#

I have the same problem

nimble crest
#

server name EU vanilla 2x thursday

neat totem
#

It should spawn

paper venture
#

it hasnt spawned

#

i clipped it

neat totem
paper venture
#

its too big to send i can come in a call and screenshare?

neat totem
#

I'm sorry but we do not offer voice support

nimble crest
#

@neat totem it didnt spawn I use the outside Airwolf

neat totem
nimble crest
#

outside the outpost

neat totem
#

Outside?

#

it should spawn inside if I'm not wrong

#

On a roof

nimble crest
#

I run inside to the second and still nothing

paper venture
#

its uploading right now

pseudo iris
#

how do i report a cheater on your servers?

neat totem
pseudo iris
#

submitted

glossy quest
#

hi

neat totem
#

Hey!

glossy quest
#

anyone knows if my team can change a member without open a ticket? i mean change codelocks, desautorice TC, break bag of the member who left etc?

neat totem
#

If you follow the swaping rules, yes

glossy quest
#

where i can read the swaping rules?

neat totem
#

How To Swap Players
1: Remove all bags/beds for the player(s) leaving.

2: Change codes & Clear TC (If you do not change codes you can potentially be banned automatically).

3: Player that is leaving can not return to your group for the rest of wipe.

glossy quest
#

thanks 😉

toxic pewter
#

yoo

neat totem
#

Sup?

toxic pewter
#

we bought a helicopter but we got scammed, we paid 750 but we didnt get a helicopter

neat totem
#

In what server?

toxic pewter
#

eu trio

neat totem
#

Do you by any chance have evidence of that happening?

toxic pewter
#

no bcs we thought it worked, be bought the heli outside the outpost bcs there is also a place to buy but it didnt work. my friend is streaming but afk so we have just an audio when when it happen

harsh harbor
#

When was this? And what server

toxic pewter
#

maybe 10 mins ago eu triop

#

trio

#

ingame name: amelie and bepis

harsh harbor
#

Looks to be working fine, we gonna need some kind of proof to return the scrap

toxic pewter
#

pls show me that it works im standing here

#

bcs i dont think so

#

can i post a twitch link ?

harsh harbor
#

A clip?

#

Yes

toxic pewter
#

nvm he muted us

#

the heli guy inside works

#

but the guys outside not

harsh harbor
#

Is he covered in rocks?

toxic pewter
#

no

harsh harbor
#

Outside of outpost?

toxic pewter
#

outside of outpost but still in safe zone

#

i mean not the main area of outpost

harsh harbor
#

Can you send a photo

toxic pewter
#

sure

#

cannot post it here

#

can i send it to you private ?

harsh harbor
#

Post it in random

toxic pewter
#

done

harsh harbor
#

Interesting he should be covered in rocks

#

Give me a few mins

toxic pewter
#

kk

#

thanks

glacial harbor
#

hello

covert herald
#

hi

obtuse plover
#

I need help on US Trio Thursday, I had 289 scrap in my research bench and when it finished researching it just bugged and now the item is glitched and cant pick up the research bench

#

@unkempt ermine

covert herald
#

ill look in a sec

#

try not to @ admins pls

#

making a ticket or just typing in here easier

obtuse plover
#

i need help now i literally am stuckl

covert herald
#

whats ur name ig

#

@obtuse plover

obtuse plover
#

Mr.Rager

solemn spire
#

hello, i was joining a rusticated server for a first time, and it does not allow me to connect, telling that i'm attempting to use an ISP as VPN. i have a regular internet connection and not using any vpn, what could be the problem? thanks in advance

harsh harbor
#

Open a ticket and we can take a look

empty veldt
#

how do I appeal

#

?

thorny comet
#

Hello @unkempt ermine So i have a heli in my heli garage and it just exploded out of no where while i was trying to build my base. i have upkeep so it should not have decayed and just wondering if theirs anything to do about it

unkempt ermine
#

Nothing we can do about it.

thorny comet
#

ok thats finew

rugged edge
#

Is there ateam limit in the EU main server?

harsh harbor
#

No

ionic walrus
#

How can I get whitelisted?

frozen anvil
#

Just bought a mini on rusticated 2x thursdays and we didnt get the mini is there anyway we can get one back? we have a clip

covert herald
#

@frozen anvil did u get it figured out already

frozen anvil
short crane
#

admin here ?

cosmic moat
#

need an admin, blatant hacker using flyhack, speed hack and firing full auto bow

#

i cant create a ticket but if u watch this guy for 5 seconds hes flying around shooting a bow faster than an M2

harsh harbor
cosmic moat
#

cant

#

your server hates my discord name and wont let me change it

clever tiger
#

I just got banned on eu thursday trio for staff disrespect when i havent event written to them. I were muted how i could write something to you?

crystal pebble
mighty flint
#

do fishing villages have recyclers?

carmine verge
#

@harsh harbor yo killa how do i cancel my subscription for 3x quads

wet apex
#

ive been constantly getting connection failed like id just randomly get kicked

fierce nova
#

how can i apply for a whitelist

wise mulch
#

u got korean teamers on US trio fyi- same as last wipe, why arent they banned

#

is it just a SUPER coincidence everytime they're all at the same fight no matter the spot. I guess so!

harsh harbor
wise mulch
#

did.

#

and complained a whole lot in chat

#

🙂

harsh harbor
#

Chat can complain all they want we need PROOF

wise mulch
#

kk if they dont see discord

#

just watch them

#

notice how 6 at the fights

harsh harbor
#

I dont see a open ticket on them

wise mulch
#

sec

harsh harbor
#

o maybe one

#

admin is already on it

jade depot
#

Hello

#

there is a spinbotter at outpost

#

legit spinbotting and firing at ridiculous fire rates

#

now at oxams

#

EU trio rusticated

harsh harbor
carmine verge
#

how do i cancel my subscription for 3x quads

north kindle
#

i have a clip of someone cheating

harsh harbor
north kindle
#

on us thursday wipe

#

just did thank you

#

i have a clip but wont let me upload

harsh harbor
#

Is it to large?

#

maybe upload to youtubes

#

and then in the ticket

north kindle
#

okay hold on

#

still wont let me

#

could you join vc and watch?

#

i stream it\

toxic pewter
#

heyy

#

we have an issue with a bugged bag

#

its under the floor in the underwater lab, we can see it but we cant loot it

#

is there any possibility that an admin come to us ?

#

eu trio

misty sage
#

Please fix the hotairballon at the outpost

#

Eu trii

#

Trio

dull gorge
#

nightnight and nighty night are both blocked by the chat filter 3: i was just trying to be cute

covert herald
#

:3

unique bronze
#

i just bought heli at outter vendor at outpost and it didnt spawn 2x vanilla eu

covert herald
#

u have clip?

unique bronze
#

no, how would i expect it to happend

covert herald
#

that vendor should be covered hold on ill look

#

@unique bronze log back in

unique bronze
#

I am

#

Give me 1 sec

#

Im in

#

@covert herald

carmine sundial
#

is the wipe behind for the 12pm wipe?

frank vigil
#

yes veery behind been 20 mins

#

whats happeneing with the trio tho fr

shut bone
#

whats happening with the trio

frank vigil
#

fr dude its been 30= mins

shut bone
#

king pin

#

u looking for a duo or trio?

frank vigil
#

i got a duo waiting on our trio to get on

shut bone
#

fuck

neat vector
#

whats going on with the server

#

why hasent it wiped

harsh harbor
wicked dock
#

hey um...

#

the server is down

wispy osprey
#

I was suspended from the server for no reason, can you help me?

neat totem
reef harbor
#

/report

buoyant shard
brisk sand
#

Hi do you guys allow people to download maps of wipes with buildings and all after the wipe has finished for cinematic purposes?

brisk sand
#

Oh sick cheers

frank vigil
#

my teammate did all the twitch steps for the /claim and it wont let him claim

fallen spear
#

@harsh harbor check out my ticket please cant play with this cheater on 3x

#

2x*

frank vigil
#

Noelle

crystal pebble
#

KingPin

frank vigil
#

how does his twitch claim work on modded servers

#

he linked twitch to disc and followed now what

crystal pebble
#

Which teammate

#

Cheese?

frank vigil
#

yes

crystal pebble
#

He doesnt seem to be following the Twitch

frank vigil
#

he said he just did it

crystal pebble
#

Alr then wait a few

frank vigil
#

ok. just trying to get the airdrop so was just wondering if it took a few mins or what

crystal pebble
#

Should be good now

fallen spear
#

@crystal pebble i made a ticket

#

like 10 mins ago

#

dude is still cheating his ass of at exevator

buoyant shard
#

Please be patient. Tickets are done in order they are recieved and when an admin is able to look into it.

glad robin
#

how do you claim your steam community? It won't show linked

oak stirrup
#

HOW DO i get the kit

#

how do i verrify

unkempt ermine
ionic walrus
#

do u get to keep the vip+ forever

crystal pebble
#

No

#

VIP is for 30 days, unless you buy a wipe pass

ionic walrus
#

what’s a wipe pass

crystal pebble
#

5 days pass

foggy abyss
#

admin

#

i ordered a mini on the new air wolf on thursday trio server vanilla and it didnt come

#

my tm8 was standing kinda iin the middle of it

#

and now we used 750 scrap

harsh harbor
#

Stay there ill come take a look

foggy abyss
#

thank u

terse portal
#

my mate is gonna join the team on eu trio we cleared all the doors and destroyed bags from old player but the warning still pop up is there something i missed ?

crystal pebble
#

tc?

terse portal
#

same

#

we are playing fine now, duo

#

just dont want to get ban for no reason

sinful gorge
#

How do I stop paying

stable cape
#

yo @harsh harbor

#

can u come call rq

#

its important g

harsh harbor
#

No not even home and we don't do calls either way

#

Make a ticket

stable cape
#

I have recording

#

I killed 6 kids on rig total

#

and we lost so much because of the crash.

granite dust
#

i got kicked from vanilla server eu main but i havent used any cheats or vpn so can someone explain why i am kicked?

#

and how do i get un kicked from the server??

harsh harbor
dire sedge
#

wherw do i go to report someone who is roaming weith 4 people on the server which max is 3

#

?

harsh harbor
vale prawn
#

How do i connect disc to steam @harsh harbor

raw wren
#

Anyone I can get an admin

vale prawn
#

HELP PLZ

raw wren
#

@harsh harbor can I please get help someone’s got me blocked in at sz

harsh harbor
#

what?

vale prawn
#

How do i connect disc to steam @harsh harbor

harsh harbor
#

!login

vale prawn
#

bs

#

didnt work

harsh harbor
#

u type it here

fierce thicket
#

We spent 1250 on scappy on rusticated medium on this heli pad but it did not spawn a scrappy?

#

(The one on east side)

#

@harsh harbor

#

i have video proof aswell

#

thank you. disregard

crystal pebble
deft raptor
#

hi

#

need help 1 cheating in rusticated x2 trio

#

hi plz

#

need help

#

@crystal pebble

#

hi

#

plz men

#

@covert herald

#

@hazy sand

#

plz men 1 cheating an team friendlis

hazy sand
#

Make a ticket and stop tagging people

deft raptor
#

what a good help

#

this is a support answer that's good

hazy sand
#

Got you a link too

deft raptor
#

3 days from now they respond or better thanks

hazy sand
#

Well considering our response time is within an hour of creation most times I doubt that

deft raptor
#

pñ

#

ok

shut nebula
#

if you have a game ban how long b4 you can play on one of rusticated servers?

harsh harbor
#

All depends, you need to make a ticket and we can check

#

but dont bother if its under 150 days

#

but Even if its over you still need to make a ticket

fickle trail
#

my mate cant see any buildings in the sandbox map

#

any reason this is a thing

harsh harbor
#

Middle mouse, build assist tab, networking tab

#

he turned networking off

fickle trail
#

tyty

opal ivy
#

i think theres a cheater on

harsh harbor
opal ivy
#

done

ionic walrus
#

guys i got banned for saying nothing

#

i was just trying to build a base and drippin came over and said a naughty word and got mad when i said shut up and spam reported me

tribal bay
#

is 2x-vanilla-thursday down ? cause i cant connect

neat totem
#

From what I can see the server is back online

ionic walrus
#

can a admin pm me plz

neat totem
#

We don't offer dm support, sup?

paper kraken
#

Hey just a question. You cannot be friendly at all with neighbours? on the EU Trio Thurs,

#

Since I saw the rule "No making deals of any kind with another team to not kill each other/work together"

#

Specific cases would be like, "Can they come up to my base for a trade?" "Can we talk naked and chill"

#

Ect

compact tendon
#

is the server down/

crystal pebble
crystal pebble
clear linden
#

How do I put the code of a base?

hearty sierra
#

Where do I do the login

clear linden
limber spire
#

Hello I would like to make a report on US Trio / Thurs I keep pvping my neighbors and everytime I kill them some guy named Spike* comes and kills me geared , from my understanding there is no teaming or helping other teams ? ( my neighbors are in z8 Beach base and spike* lives y9 beach compound being built) thanks and sorry reporting these guys just getting annoying helping each other I can't get my W in peace !

neat totem
limber spire
#

@neat totem thanks sorry I didn't know

#

Do I have to type it all again ?

neat totem
#

No, you need to press the link that you find on that channel and write there

frank vigil
#

just letting you guys know to change server info for 2x-trio to saturday and tuesday wipes

crystal pebble
vernal ivy
#

i need an admin rn

crystal pebble
vernal ivy
#

3 players trapped in a sewer manhole at outpost and refuse to let me out lmao

crystal pebble
barren briar
#

Hey I got bugged can I get any help?

#

(Bugged meaning I'm kinda stuck)

#

Nvm

mighty oriole
#

we have a hacker in our lobby rusticated creative us bedwars

harsh harbor
mighty oriole
#

i did f7 hes destroying the entire server

#

wen i try and submit all it does is unselects it

vernal python
#

I purchased a minicopter at outpost and it took my scrap but no mini appeard

#

Im on rusticated us main official

harsh harbor
fast needle
#

yo i created a ticket on the website could someone look into it, theres a blatant cheater

#

ticket #21204

#

whoever banned him ty

#

but his friend is on the server and i cant submit another ticket

harsh harbor
#

Hit teammate was banned

fast needle
#

opshit?

harsh harbor
#

yes

fast needle
#

awesome ur a legend

#

can we get our stuff back?

harsh harbor
#

no we can not do that sorry

fast needle
#

can i get his base cords

harsh harbor
#

no we dont do that either 😛

fast needle
#

lmao thats ok thank you for the help

paper spruce
#

got killed by a cheater want my stuff back

hazy sand
#

We do not give items back due to dying to cheaters or bugs/glitches. If you feel the person who has killed you is a cheater, please make a ticket on the Rusticated website

#

@paper spruce

rain grove
#

is there any way i can talk to a admin in vc about this ban appeal because i try stating the situation in ticket and yall disregard what im saying and just close the ticket

rain grove
#

hello?

upbeat marten
#

How do you report a player?

wispy osprey
#

I was banned from creating a ticket
؟؟

#

I'm banned from the server without any reason

neat totem
neat totem
true hawk
#

When I go to try and create a ticket to report a cheater with evidence I can not find the players name in the search, what should I do? I have his stream Id

neat totem
#

Select someone else and then put his steam id on the ticket

wispy osprey
neat totem
#

You lied on the ticket, don't lie CreepySmile

turbid wadi
#

Hey, we're stuck in the ground and cant get out

#

Can any admin help?

#

Like glitched I mean

neat totem
#

In what server?

turbid wadi
#

Au hapis

hazy sand
#

Can you give me your in game name or steam id

#

@turbid wadi

turbid wadi
#

Ozy is my in game name

#

76561198216042737

#

Or that's my steam id

hazy sand
#

@turbid wadi That was by airfield yeah?

turbid wadi
#

near site a

#

Around W6

hazy sand
#

Alright thank you

wispy osprey
neat totem
#

So you're telling me that the other Steam account with the same name that got gamebanned is not yours?

wispy osprey
#

Ban for no reason

neat totem
#

I see a reason here

wispy osprey
#

I don't know the account

neat totem
wispy osprey
#

This is an injustice

neat totem
#

I agree

wispy osprey
#

Injustice and poor management

unkempt ermine
wispy osprey
#

I tell you this is not my account and you say my account

neat totem
#

Because it is

wispy osprey
#

And you gave me a ban for no reason

unkempt ermine
#

There is a reason

neat totem
wispy osprey
#

not my account

unkempt ermine
#

¯_(ツ)_/¯

wispy osprey
#

no reason

neat totem
neat totem
unkempt ermine
wispy osprey
#

What is the reason, tell me

neat totem
wispy osprey
#

I only have one Steam account

neat totem
wispy osprey
#

This is not my stupid account

unkempt ermine
neat totem
#

I don't think that writting me dms is going to help @wispy osprey

unkempt ermine
#

Of course it is. Cmon now xd

frank hazel
#

can i ask about building questions here?

neat totem
#

Sure, go for it

frank hazel
#

do you know how i can make disconnectable tc's as externals?

neat totem
#

There quite a lot of options for that

frank hazel
#

i can send you a picture of what i did

#

its supposed to disconnect but it isnt

neat totem
#

Sure

frank hazel
#

i did i tagged you 🙂

gloomy wren
#

am i allowed to get admin to remove my compound wall?

neat totem
#

Nope, if you are in a modded server you can try to do /refund. besides that we do not interfere with the gameplay

wind yarrow
#

hello HELP me PLS Bay VIP ((RUSSIAN)

neat totem
left wing
#

can i get whitelisted for using a vpn

neat totem
elder whale
#

what time dose us trio monday wipe

neat totem
#

It wiped already

ionic walrus
#

where do i report a hacked discord account?

wheat narwhal
#

Hey is there someone who can help me with my subscription?

neat totem
#

Sure, what's up?

wheat narwhal
#

I thought I had cancelled my subscription over a year ago because my profile shows no subscriptions when I go to the account page and I have seen the $10 charge every month over the last year

neat totem
wheat narwhal
#

Sure thing

#

I created one on the website does that help?

#

#21260

neat totem
#

I've re-openned the ticket

wheat narwhal
#

Okay thank you

#

Because I saw it says to go to Account and then scroll to subscriptions but mine has never showed that option

neat totem
#

Keep it in the ticket please, it's easier for us to keep record of everything CreepySmile

primal tundra
#

Is there kits on the us main x2 ?

#

I hope not

blazing sandal
#

i made a ticket for a 4 man on trio server

neat totem
#

An admin will get back to you as soon as possible

light sand
#

I need to report teamers

neat totem
dense slate
#

Any admin right now to take action on teamers before they split?

neat totem
dense slate
#

I did @neat totem

neat totem
#

Check your ticket then :)

dense slate
covert terrace
#

my buddy restarted his computer and 5 minutes later he has queue, another mod told me it was 10 minutes

neat totem
#

It's 5 minutes

covert terrace
#

he restarted his pc because he was literaly running 3 fps on oil rig and now hes q locked

#

damm

dense slate
#

@neat totem They are teaming again, I cannot create a ticket for 60 minutes..

#

Upper rigth lighthouse, they are going home at y3

#

They play in 2 groups, 2 and 2.

cloud zenith
#

I created a ticket, when will it be back?

vale prawn
#

pp

edgy yew
#

can i join the server using noping 'vpn'?

#

me and my friend are having ping problems on the server, we already restarted the internet and it's still bad

harsh harbor
edgy yew
#

ok ty

onyx vortex
#

Hello is there anyone on the administrative team that can answer a couple of questions I have regarding creating a rust community / server? I am just looking for information regarding the matter and if yall are willing to share id love to hear whatever information you can share.

#

preferably someone who administrates the coding, funding, and promotion, of rusticated. Thanks!

#

I also sent yall an email

deft raptor
#

off server x2 trio us

#

hi

harsh harbor
#

2x Trio loading back up <_>

lucid owl
#

ty

deft raptor
#

ty

#

ready good

onyx vortex
#

Killa if you have any free time id love to ask you a few questions

crystal pebble
#

Good luck

full light
#

can i restart my pc without being back in q

crystal pebble
#

There should be a 5 minute rejoin timer but use at your owk risk

full light
#

ok thank you

crystal pebble
#

You have to be fully connected to the server though for it to apply

full light
#

ok

vital cliff
#

How long till a ticket is normally looked at.

harsh harbor
#

All depends how many we have open etc

#

we do them in order asap

frank hazel
#

hey guys i have a question with buildings. so if say you take heli and your building's get damaged will tc eventually heal the places that were/are damaged? or do you have to manually do it?

unkempt ermine
#

The TC will eventually heal all the places that were damaged.

#

You just need to have upkeep of the material your building is made out of.

frank hazel
#

aight cheers 😄

ionic walrus
#

https://steamcommunity.com/id/Klewx/ this kid is blatantly cheating on rusticated monday 2x vanilla esp aimbot etc him and his whole team need to get banned asap, ruined the area we based up in. Where do I send evidence?

neat totem
ionic walrus
#

I have to sign into my steam and shit, sheeeesh thank you

neat totem
#

No worries

ionic walrus
#

does anyone know why the junkyard crane isnt spawning on the AU Hapis - montly server?

#

is it bugged out or disabled?

neat totem
#

Most likely bugged

ionic walrus
#

oh 😦

#

is there a way it can be fixed or do i have to wait till wipe?

neat totem
#

Facepunch is still fixing bugs with Hapis

#

have you looked around in junkyard for the crane?

ionic walrus
#

yeah everywhere

#

oh well

#

thx

ionic walrus
#

Hey admin help me

#

Im create ticket

#

Because: Banned EAC Gamebanned (and id ban)

#

Im doesnt have ban

#

I have onli vac ban at cs:go

#

Noellerp
WIFE
6/16, 9:16 PM
The IP you are currently playing on is blocked due to someone else for hacking on it

Noellerp
WIFE
6/16, 9:16 PM
I suggest getting a fresh IP

#

I was told this, but how should I change the IP if you have a VPN banned and there is no other way!

neat totem
ocean jewel
#

is Eu main wiping next Thursday ???

neat totem
#

Yeah

ocean jewel
#

lets goooooo

#

map wipe right ?

neat totem
#

Oui oui

round moss
#

Good afternoon, if I have a teammate out and no longer comes to the server, what should I do to find a new team and not get blocked for 3+?

outer pasture
ionic walrus
#

Hey admin help me
Im create ticket
Because: Banned EAC Gamebanned (and id ban)
Im doesnt have ban
I have onli vac ban at cs:go
Noellerp
WIFE
6/16, 9:16 PM
The IP you are currently playing on is blocked due to someone else for hacking on it

Noellerp
WIFE
6/16, 9:16 PM
I suggest getting a fresh IP
I was told this, but how should I change the IP if you have a VPN banned and there is no other way!

#

admin plz doesnt ignore

neat totem
ionic walrus
#

Here is the answer but how can I change the IP?

ionic walrus
#

Noellerp
WIFE
6/16, 9:16 PM
The IP you are currently playing on is blocked due to someone else for hacking on it

Noellerp
WIFE
6/16, 9:16 PM
I suggest getting a fresh IP

ionic walrus
#

Im send you invite to the friend im give you sreenshots

tidal mulch
#

i have reported cheater plz investiage my ticket

neat totem
#

There's no open ticket to respond to at the moment

#

You have no open tickets

swift imp
#

i have all evidence you need

tidal mulch
#

thank you for banning them

#

can we get any loot back or can i know where they where when they where banned as we took heli and got m2

neat totem
#

I'm sorry but no, as it would be unfair for the other people that the cheater killed.

frank vigil
#

whats up with the trio??? did it crash or what?

crystal pebble
#

Correct

frank vigil
#

like people are laoded and stuff and now its down

#

rollback ior no

crystal pebble
#

Most likely

hushed spear
#

crash....

frank vigil
#

how much rollback you think

crystal pebble
#

idk shouldnt be longer than 5-10 mins unless heli is out

primal stream
#

what if 5-10 mins ago i was in the middle of the ocean on a boat?

quick dirge
#

died

primal stream
#

no way lmao

quick dirge
#

only if the server gets back up

primal stream
#

watch me rush oil and slap everyone with my rock 🥲

frank vigil
#

i hope there is rollback cause if not im gone be pisses

primal stream
#

i hope server just resets

#

lmao

frank vigil
#

i wouldnt mind that and new map lol

primal stream
#

true

ionic walrus
#

sorry yall are bad

primal stream
#

hows that being bad?

ionic walrus
#

when will it be up

analog slate
#

admin why we cant make python??

thick torrent
#

why wont 2x trio work

primal tundra
#

server crashed

#

gotta wait for reboot I guess

#

gonna do 10 mins im waiting

analog slate
#

because I can't produce anything

#

and ı get angry

normal vector
#

Wait lol you're still in game?

analog slate
#

ye

ionic walrus
#

um admina when is it gonna be up

analog slate
#

idk

thick arrow
#

is any admin available?

#

heavily racist individuals need banned, i have clips

crystal pebble
thick arrow
#

can an admin join a discord call of mine? it would be much easier

crystal pebble
#

Sorry, no

neat totem
#

I'm sorry but we do not offer voice support

thick arrow
#

got iut

#

it

brave bridge
#

Uh oh, get ready for 2x trio to be mad

frank vigil
#

@crystal pebble sorry to bother but my steamgroup kit wont work

analog slate
#

why I can't produce anything

crystal pebble
analog slate
#

2x vanilla sv

crystal pebble
#

Do you have the bp?

analog slate
#

yes

#

but ı cant make

narrow wave
#

any admins?

neat totem
#

Sup?

narrow wave
#

do you guys time people out for greifing? like this dude built a tower to roof camp outpost lol

neat totem
#

Nope, it's part of the game

narrow wave
#

okay lol

thick arrow
#

my friend submitted a ticket for racism almost an hour ago and no response

neat totem
#

Is your friend "dan"?

thick arrow
#

yeah

neat totem
#

I've been waiting for him to respond to the ticket for 40 minutes dumb

thick arrow
#

ill tell him

#

our bad bro

neat totem
#

No worries lol

thick arrow
#

i know you don't do voice support, but it would be a lot easier just to skim over the raw footage and show it quick

#

we're trying to get clips

#

for the online thing

neat totem
#

I'm sorry but we need to have everything logged, that's why we use tickets.

thick arrow
#

understandable

#

working on getting you clips now

neat totem
#

Sure, thanks

thick arrow
#

does the entire group get banned or just the one saying it?

#

if they're guilty

neat totem
#

Depending on the case it can be a ban but usually it's only a mute.

native coyote
#

How do I get the discord kit? I'm new still

neat totem
#

Type !login

native coyote
#

In game yes?

neat totem
#

No, here

native coyote
#

Your a gem thanks

flat gazelle
#

i need to speak with an admin

neat totem
#

Sup?

flat gazelle
#

i just bought vip kit 2 days agao and now its saying i dont have priv

#

perm

neat totem
steady basalt
#

Myself and my duo partner were both banned for a week for association and have no clue why?

harsh harbor
static kelp
#

he flys

#

and shooting diving

harsh harbor
static kelp
#

ty admin but we i got muted haha

ionic walrus
#

2x trio i dont have any of my kits i bought on the 25th

#

it says it is supposed to last a month

outer pasture
limber palm
#

attempting to use isp as an vpn not allowed?

gaunt gale
#

i jus got fucked over

#

in labs

#

it used my red card but respawned right after i swiped it so i never got tje loot

#

@outer pasture can you help me out

outer pasture
#

We do not interfere with gameplay. There is not much I can do.

gaunt gale
#

ggs to my red card ig

burnt rain
#

bro

#

support rn

#

we got banned for no reason

turbid locust
#

same here

outer pasture
turbid locust
#

already done

burnt rain
#

i did create

turbid locust
#

we were in the middle of a big run

#

and we are gonna lose it all

outer pasture
#

An admin is already looking into it. Please keep it in the ticket.

oblique rampart
#

Yo me and my team got banned for no reason

#

Zinc, Relik, Kuso

burnt rain
#

can i hop in a call with an admin or sum

outer pasture
#

We don't offer VC support. If you made a ticket it will be handled there.

burnt rain
#

Was anti cheat even checked?

oblique rampart
#

Can an Admin message me

outer pasture
burnt rain
#

This is absolutely insane

#

I need to speak to an admin dawg

#

What got us banned?

#

when we killed everyone on oil with the camera system?

#

please explain

#

@outer pasture

turbid locust
#

we have clips of all the calls on oil

oblique rampart
#

Lets be honest, you guys didnt go through any of the anti cheat through any of us. you based it on player reports,

#

and we also arent allowed to use cameras on Oil to tell each other where the enemies are?

oblique rampart
#

then why are we banned if thats not how it works?

burnt rain
#

Could you please provide reasoning

harsh harbor
#

Make a ticket

turbid locust
#

we have made a ticket each

#

its gone no where

oblique rampart
#

We all made a ticket

harsh harbor
#

Then you know why you are banned

burnt rain
#

We have and all i got was "we dont provide reasoning

oblique rampart
#

nah we dont

turbid locust
#

because people think im cheating without checking anticheat?

#

is there anyone else i can talk to above you? or are you the official owner

oblique rampart
#

Lets be honest man, whats the reasoning behind our bans

harsh harbor
#

We have multiple clips on the situation I've already looked over the evidence myself. You are banned to believe to be cheating. We do not handle appeals here

#

You got your answer.

oblique rampart
#

Exactly

harsh harbor
#

We have the right to remove you if we believe you are cheating

burnt rain
#

Please provide clips

oblique rampart
#

You didnt check anti cheat

burnt rain
#

We were on cameras at oil

harsh harbor
#

No we will not provide clips.

turbid locust
#

"believe" there is no physical evidence thats what makes no sense to me

oblique rampart
#

you checked clips from other peoples perspectives

harsh harbor
oblique rampart
#

Thank you

burnt rain
#

PLEASE

oblique rampart
#

show us the clips

#

that we are apparently "cheating"

turbid locust
#

i understand you have the right to ban as you please but its ridiculous that i get banned for cheating without hard proof

harsh harbor
#

We do not disclose how we collect evidence. Then cheaters bypass our works in the future.

#

You can appeal in the future. At this time you are not welcome to play here.

turbid locust
#

will this affect my status on other servers?

oblique rampart
#

Were not asking for anti cheat were asking for the clips u used as evidence

turbid locust
#

and how long is my ban? im not sure where to find that

harsh harbor
#

You are believe to be cheating you are banned perm. You can appeal in the future if you arent EAC gamebanned eventually. How long you will have to wait all depends.

turbid locust
#

cool ill be back 🙂

burnt rain
#

i have a clip dawg

oblique rampart
#

Killa, could we get in a call together

neat totem
burnt rain
#

We were on cameras if you suspect us of cheating its wrong

oblique rampart
#

We all have no VAC bans on any account, we wiped a few groups, they send in clips and mass reports of us cheating and u dont bother to check anti cheat or our perspective. Now if u tell us what the evidence is, we can clear it up to prove 100% we arent cheating

harsh harbor
#

You clearly don't know anything about how things work

#

I'm not gonna argue

#

That is what tickets are for

burnt rain
#

I have a clip

oblique rampart
#

I clearly dont know huh

harsh harbor
#

This is over.

oblique rampart
#

u closed my ticket?

sick whale
#

hi there, i tried to make a ticket for US odd

neat totem
#

We don't have an US odd server, this is Rusticated

unkempt ermine
hazy sand
ionic walrus
#

Hello admins online?

neat totem
#

Sup?

ionic walrus
#

Please add me at friend

#

Im write you problem

#

because im doesnt can send ticket

neat totem
ionic walrus
#

No

#

im doesnt can

neat totem
#

Why can't you create a ticket?

ionic walrus
#

Because i send all 3 ticket

neat totem
#

?

ionic walrus
#

My IP was banned 2 times not from my account

#

Фвьшт гтифт ьу

neat totem
#

What is your steam id?

ionic walrus
#

This

#

Admin unban me account for ip for im join im was a ban whata is it?

#

yesterday in the evening

#

From my IP the creator is some kind of shit

#

I didn't do anything, I just went in and got banned

#

No

#

173days old

#

Only im play

neat totem
#

Well from what I can see you have an ALT that is gamebanned, we already talked about in 3 different tickets.

ionic walrus
#

ALt?

#

whata ALT

unkempt ermine
#

Alternative account

neat totem
ionic walrus
#

I dont have anothing account for have ban

#

Rust im have only at this account

unkempt ermine
#

Well you have another account linked to you.

deft coral
#

I want to buy a vip for rusticated 2x thursday, I wanted to know which vip has the skinbox

ionic walrus
#

?

#

only at this account im have rust

unkempt ermine
ionic walrus
#

up to this point I had an account Vasilko7777

deft coral
#

thanks

unkempt ermine
neat totem
#

Did you changed your mind? I mean, you only had 1 account yesterday

ionic walrus
#

How is it because I had a different account that didn't have the Rust I have to suffer from?

unkempt ermine
#

¯_(ツ)_/¯

#

You tell me

#

We don’t care about VAC bans

#

Only rust gamebans

ionic walrus
#

The very fact that I'm not a cheater

ionic walrus
neat totem
#

We have enough evidence to keep you banned for having an ALT account with an eac ban. if you wish to, come back in 150 days and try to appeal once again.

ionic walrus
#

Okay...

#

send link for me second account

#

Send

neat totem
#

First of all, we don't share our evidence, second, I've already sent you the link yesterday

ionic walrus
#

150 days ago I played quietly on your servers and this shit was not

unkempt ermine
#

You can check your tickets on the website.

ionic walrus
#

Are you holding me for a clown?

unkempt ermine
#

Posting it here wouldn’t change anything

ionic walrus
#

Its no me account

#

Him from USA

#

Im from UKRAINE

neat totem
#

Well in my Steam profile I'm from North Korea but I'm from Portugal

#

I think that we were pretty straight foward when we blocked you on the tickets. there's no point in continuing this conversation.

deft coral
neat totem
#

In each package it says what perks you get

unkempt ermine
ocean jewel
#

when will map voting start for eu main ?

neat totem
#

Map votes start 24 hours +- before the server wipes

round snow
#

Help

neat totem
#

Sup?

manic jackal
#

I cant join 2x duo. Can you help please ?

neat totem
#

Try to connect using the ip

#

connect 192.223.30.207:28018

manic jackal
#

i tried

neat totem
#

Do you get any message when you try to connect?

unique raven
#

i have same problem

#

i wanted to find some bps but server is off

neat totem
#

From what I can see the server is online

unique raven
#

can you join it ?

neat totem
#

I'm currently not home so I can't check it but on BM it shows up as online

#

What message do you get when you try to connect?

manic jackal
#

i sent you scr in dm

neat totem
#

Yeah, weird

unique raven
#

and just 1 player is joined

neat totem
#

I mean, the server seems fine from here

unique raven
#

maybe restart ?

neat totem
#

Daily restart was 2 hours ago

unique raven
#

maybe something fucked up

#

during restart

neat totem
#

Server owners are now aware of the problem.

unique raven
#

okok

manic jackal
#

is there any progress Xaninha ?

neat totem
#

From what they saw there's nothing wrong with the server, it seems just fine

#

More people joined the server after that

#

So it's most likely a problem at your end

unique raven
#

so Czech Republic is blacklisted ???

neat totem
#

Hamm no

unique raven
#

Do you think it will work after wipe ?

manic jackal
#

we tried trio and quad and no problem but only on duo we cannot join

neat totem
#

Weird

#

Do you get any message besides that one when you get kicked?

unique raven
#

nope

manic jackal
#

no :/

ionic walrus
#

How do i link my twitch i followed but nothing happened

unique raven
#

Soooo

#

very good support there

#

you sent us wrong ip address

#

@neat totem

neat totem
#

Are you sure?

unique raven
#

connect 205.178.177.8:28015

#

yes

#

this ip adress work 🙂

neat totem
#

well the bot is fucked then lol

unique raven
#

yes but you should know it when u are support

#

nevermind

#

thank you

crystal pebble
#

No need to be rude

#

Mistakes happen

neat totem
#

You want me to memorize every ip? Jesus

unique raven
#

its ok

ionic walrus
unique raven
#

@neat totem I appreciate you answering so fast

neat totem
ionic walrus
ionic walrus