#🆘︱support

1 messages · Page 111 of 1

plain jay
#

Hello @harsh harbor I just received a message from Facepunch telling me that the user i reported yesterday was banned. You told me you found no evidence to ban him. GG

harsh harbor
#

Congrats

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Sorry we missed one of hundreds we ban

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GG

leaden timber
#

Hey Killa, is the map for EU Main tomorrow already decided?

#

I can't find it on "map voting"

harsh harbor
#

No map votes start in about a hour

leaden timber
#

Thank you! If I bought a VIP for me and my friend last wipe, for 30 days, it will work tomorrow as well, right?

harsh harbor
#

Yes

tough heath
#

Pog

fossil plank
#

Actually Full Team of Blatant cheater on Rusticated.com EU 2x Vanilla THE BOSS KKS KSS WOONSEN KSS VISITY

neat totem
fossil plank
#

done

dense whale
#

uh @harsh harbor

#

i’m chat perm banned for some reason

#

can i maybe not be

#

❤️

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i think it’s cause i made a “racist joke” but i think perm ban is a little unnecessary

#

and i don’t think the admin liked my name either

#

so he may or may not have abused his power or whatever

crystal pebble
dense whale
#

hey

neat totem
#

?

dense whale
#

oops

#

wrong chat

drowsy falcon
#

Rusticated Main is 1x vanilla right?

elder kraken
#

@young marten hello there. We’re going into the third month since I’ve been banned is it possible for me to be removed from that this month thanks 🙏🏻.

young marten
#

uhh

#

ima say no but I dont work here

elder kraken
#

Oh that’s terrible what should I do

cloud seal
#

maby you should make a ticket

elder kraken
#

I would love to but I’m unable to i’m banned from making tickets on the website

young marten
#

yea theres a reason for that

elder kraken
#

Yes I made another ticket after you closed mine

young marten
#

damn

#

unlucky

elder kraken
#

@young marten Why do you treat people with zero respect

young marten
#

I dont work here men, and I dont respect cheaters

elder kraken
#

Yeah well clearly you didn’t do your job right or you would’ve seen that it was not me

young marten
#

damn was it your brother

elder kraken
#

No it was actually a friend

young marten
#

ah ok

#

close enough

elder kraken
#

Dude when he got banned we were both playing at the same time give it a break bro

young marten
#

unfortunately I have work to do but have fun appealing

elder kraken
#

Had nothing to do with me he was just on the same network as I and at the time the other admin‘s that were here knew that and they understood so they banned him not me

#

I mean the evidence is there bro you just didn’t care but thanks for your time

young marten
#

bro I dont work here

elder kraken
#

Ok thanks

#

#🆘︱support i’m trying to create A ticket on the website but I’m unable to because it says that I have been ban Can someone help by removing that so that I can submit a ticket

fluid thicket
elder kraken
#

What admin went by the name taco man?

rapid cosmos
#

Tacoman

elder kraken
#

That’s what I thought

#

What happened to him

young marten
#

got eaten

keen pasture
#

by a taco of all things

elder kraken
#

Didn’t you say that was you @young marten

young marten
#

unfortunately I have never said I was taco man

elder kraken
#

OK maybe I’m confused

young marten
#

However im now tempted

keen pasture
#

You've already gotten your answer on your appeal which was looked in to by multiple admins. Nothing else to discuss here, sorry.

young marten
drowsy falcon
#

when is server wipe for main and its 1x right?

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10:45?

fluid thicket
lyric barn
#

admin??

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pls

#

in a pickle rn

keen pasture
#

what kind of a pickle?

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if it's something that you'll need help with in game make a ticket here #🎫︱create-a-ticket as all admins currently able to be in game helping with that kind of thing prioritize tickets

lapis magnet
#

admin

limpid tulip
#

Player

dense whale
#

does an open ticket mean it will get responded to again?

#

cause the admin just stoped responding

#

@supple shoal can you respond please 🙂

unkempt ermine
dense whale
#

ok

#

thanks

#

i just dont wanna leave my computer for tool ong and get it closed again

cold seal
#

i need help i can't use my claim

ionic walrus
#

is there any possible way someone can retrieve my m2 I dropped at outpost

#

it went into the rail roads

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I have the video

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I'll give server details and everything

dawn jungle
#

is there a way i can check when my q skip runs out

harsh harbor
rare shard
#

Yo, theres 2 blatent cheaters in Bedwars, the two peoples names are "lofine" and "MU D C O O K I E". Ones 360 multi gun spamming and lofine is just blatentnly aimbotting.

unkempt ermine
hexed oxide
#

au creative is being lagged out right now

#

person with 1 million camp fires

unkempt ermine
hexed oxide
#

i did, the first time i tried the screen when white, the second time i hit report and it got stuck on 0% so dw about it someone else will report him

brittle island
#

How much work would it be to make the rsc.td links show upkeep?

stray kernel
#

If I cancel my subscription for queue skip, do I lose the 30 days I just bought?

unkempt ermine
fluid thicket
brittle island
#

@harsh harbor sorry for the ping. Do you think it's possible to add base upkeep to the rsc.td links?
Build cost doesn't really tell much and can be deceiving even (a base that ud think is very hqm heavy might just have a bunch of random turrets, workbenches, vendings, that aren't intrinsic to the build etc)

neat leaf
#

How fast should I expect my account to receive the queue skip I purchased

fluid thicket
#

to check the current status of your purchased package log into the store website - rusticated.com/vip - and open your account profile (top right)

neat leaf
#

It says I haven't purchased anything, should I just give it a few hours since wipe is still a good amount of hours away?

fluid thicket
#

are you sure that you bought the package for yourself and not a gift package for someone else?

neat leaf
#

👍

fluid thicket
#

I've notified the owners, please be patient

gusty wave
#

hi any admin here??

#

i have a problem

stray kernel
#

How do I check if the vip package has made it to my account?

gusty wave
#

i hiding 3 small stash and it don't want to come back

fluid thicket
fathom sentinel
#

Hi, Where can we find the Map info for the EU MAIN

fluid thicket
patent bramble
#

when wipe?

neat totem
fathom sentinel
#

Hi, Sn4ke. When the EU Main got wipe~

neat totem
#

It's above your message

fathom sentinel
#

Oh I see

light spade
#

how do I turn on symmetry in the build server?

patent bramble
#

At 19 00 wipe or not

blazing dirge
#

Hi! When wipe Trio Thursday?

halcyon tinsel
#

how to get white list?

neat totem
cold scarab
#

can I talk to an admin in voice?

fluid thicket
neat totem
#

Neither we offer dm support @cold scarab

novel roost
#

how to check when is wipe ?

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is there cmd ?

light spade
neat totem
novel roost
#

tnx

fluid thicket
cold scarab
#

Just submitted a ticket, will it get looked at before force wipe?

novel roost
#

is this vanila or 2x ?

neat totem
#

It depends on the server

light spade
fluid thicket
#

Did you unbind it via console or menu?

cold scarab
ionic walrus
#

can i play on the server when i have152 old game ban on unturned?

neat totem
#

Yes

faint anvil
#

It’s wipe at 2 or 3

#

Is

neat totem
#

In 8 minutes

surreal panther
#

I just got banned by anticheat but im not cheating?? Just spawned in and ran to outpost and got banned

fluid thicket
#

just be aware that we can't do anything about EAC bans

surreal panther
#

Its an eac ban what the fuck

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Im so confused tf could i have done

fluid thicket
#

what's the steam alert message saying?

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could just be a temp ban

surreal panther
#

Where can i see it again?

fluid thicket
#

or did you get a 15 minute ban? that would just be a 15 minute timeout due to connection issues

surreal panther
#

It definitely said eac - cheating

fluid thicket
surreal panther
#

I guess im fucked for playing wipe today :\\

fluid thicket
#

are you playing on your own hardware or are you using a streaming service such as nVidia GeForce NOW?

surreal panther
#

My own

fluid thicket
#

Exit Steam, relog into your account

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and check the Steam Alert notification

worthy swallow
#

hi, can u tell mi how fast are u replying to tickets?

surreal panther
granite wyvern
#

I am using shadow its similiar to geforce now for a cloud gaming virtual machine and it says I am banned, how would I go about this?

surreal panther
#

Is there like a facepunch support thing that can unban me? It just says "Bans applied by the game devloper"

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According to their support page EAC bans cant be lifted? So im just fucked for not even doing anything?

fluid thicket
granite wyvern
fluid thicket
fluid thicket
granite wyvern
#

on the website correct?

surreal panther
fluid thicket
#

you will have to try and appeal with EAC support

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there's nothing we can do for you

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good luck

fluid thicket
#

rusticated.com/create-ticket

granite wyvern
fluid thicket
#

you're welcome

granite wyvern
#

I dont see the server im playing in the list on the right side of the screen, for example i dont see Rusticated 2x eu vanilla

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it just showed up for me 😄

surreal panther
#

Any info on how long eac ban appeals take? just submitted

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I was so hype to play this wipe and then this lel

young snow
#

hello can i please change my vip from server real fast please? i bought it for the wrong one

fluid thicket
fluid thicket
maiden aurora
#

Hello
When i try to join a rusticated server i get blocked, because it says i am using a vpn, which i dint have, and never have done. This is only happening to rusticated servers, so i dont know what to do.

  • Bob
fluid thicket
#

please open a ticket and an admin will help you

maiden aurora
#

alrighty

coral wolf
#

are you going to add wipe pass for eu trio thursday??

fluid thicket
#

though you should always be able to purchase a wipe pass

coral wolf
#

it says out of stock

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can you control it please i need it 😦

fluid thicket
#

sorry. nothing I can do about it

coral wolf
#

^Who can add stocks if its possible?

fluid thicket
#

try !killa

coral wolf
#

I dont want to tag him he doesnt like that XD

fluid thicket
#

it's not a tag

coral wolf
#

sssh XD I figure it out thx btw big luv pUwu

upper sand
#

is there any admin?

stoic lark
vestal haven
#

Any reason as to why there are so few lobbies for the bedwars gamemode?

tawny sleet
#

hello trio eu thursday is down

stoic lark
regal coral
#

its not kicking players but its frozen

cosmic halo
#

paying for queue skip to and server is going down, glad to know my money is being used well 😄

lavish cradle
#

yah

woeful gulch
#

it can be all any server blyat

frozen pebble
#

eu trio thursday is down

limber wind
#

Should we leave?

frozen pebble
#

i just leave

tame marten
#

yo eu trio thursday crashed, can fixed?

short crane
#

some one can fix ?

fluid thicket
#

the server owner is looking into it. calm down guys CreepySmile

lavish cradle
#

kk

woeful gulch
#

admin probably fix in nex munites

lavish cradle
#

boys type in chat when it fixed

short crane
#

@fluid thicket but Its not first time, I play often this server its happends after couple times.

fluid thicket
#

yeah Pablo it can happen to any server

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just be patient

obtuse robin
#

eu trio thursday is broken?

dense fractal
#

cant u just read the chat? lol

sand matrix
#

eu trio thursday

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not working

obtuse robin
#

no, i asking

fluid thicket
#

it's being investigated

frozen pebble
#

np

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just wait

short crane
#

ddos ?

fluid thicket
slate plume
#

I would like to report someone, where do I do that?

fluid thicket
#

on our website

lavish cradle
#

@fluid thicket any idea how long will it takes ?

fluid thicket
#

no ETA. sorry.

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seems like it froze on start again

teal mauve
#

just full wipe it again

lavish cradle
#

bruh

teal mauve
#

i had bad start

obtuse robin
#

this is dds

short crane
#

@fluid thicket Im wonder how long start process takes in this server? if no exceptions are thrown.

fluid thicket
teal mauve
#

so it can take like 2 hrs? 😦

fluid thicket
#

probably Rust AI borked again

teal mauve
#

can we atleast get our queue skip refunded 😦

obtuse robin
#

not cool

half vale
#

Hi! Any admin can help me?

regal coral
#

oxide problem 100% or some other plugin

fluid thicket
teal mauve
#

ok thx

obtuse robin
#

tell me pls. how many time need for w8?

smoky jetty
#

when will the server be up?

short crane
#

Tommorow xD

smoky jetty
#

nice)

short crane
#

or not

obtuse robin
glossy sierra
#

when will it turn on? EU trio thursday

obtuse robin
short crane
#

what

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😄

obtuse robin
#

smart okey

short crane
#

ok stop, not spam

frozen pebble
#

gonna be reset today?

woeful gulch
#

ı hope

woeful gulch
obtuse robin
#

Killa — Сегодня, в 1:38
Seems to be a issue with the new tracks still looking
what? why any serv working okey?

mystic trench
#

I bought VIP for rusticated main and there is a queue for me?

dawn mist
#

dude trains in tunnels don't move?

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on US Main

fluid thicket
#

hmm that's new to me

dawn mist
#

yeah we just tried both

fluid thicket
#

loading in

dawn mist
#

check under mil tuns

fluid thicket
#

monthly update probably broke some stuff

lavish cradle
#

the server is back online

upper sand
dawn mist
fluid thicket
#

not really. hopefully they release a hotfix today

devout sedge
#

SNAKE

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sry caps

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ive a problem bro

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was crafting like 400 of fuel

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and i dont have the fuel and i dont have the cloth and animal fat

teal mauve
#

i also lost 700 scrap

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please just full wipe it tomorrow or something

frozen pebble
#

turn back de fuel

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from @devout sedge

fluid thicket
frozen pebble
#

ah

fluid thicket
#

and certainly are not allowed to spawn in items

frozen pebble
#

he lose 400 low grade

devout sedge
#

dude

frozen pebble
#

for the restartar

devout sedge
#

i was crafting

frozen pebble
#

lost

devout sedge
#

and i lost it

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not my fault

fluid thicket
#

that's Rust 🤷

devout sedge
#

wtf

fluid thicket
#

they don't save items in Q

devout sedge
#

np

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i guess

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ty anyways

fluid thicket
#

F7 feedback to Facepunch PepeKing

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but I guess it's not saved for a reason

short crane
#

@fluid thicket why I dont have base no more ? ??

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ok nvm 😄

fluid thicket
covert terrace
#

wHY ARENT TRAINS MOVING ON RUSTICATED SOLO DUO TRIO

uneven island
#

Trains in EU trio are Bugged

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Doesnt move

fluid thicket
#

maybe they will release a hotfix

twin fern
#

Anyway an admin can help with something?

fluid thicket
#

what's up?

twin fern
#

is there a way we can get in the vc and talk ab what i have to do with switching someone out on a team in trio server

fluid thicket
#

we don't offer VC support. just follow our swapping #📃︱rules for team limited servers and you should be fine

#

TLDR -> remove bags -> change all codes -> wipe all auth (TC / turrets)

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and a player that left the team can't come back during the same wipe

rose vine
#

Hey i tried to connect to the server for the first time and i had nordvpn running and now it says im banned from the server? i turned it off and now i can join other servers fine just not this one

#

Can i get unbanned please? And Is there a way for me to play with my vpn running or do i need to turn it off every time im gonna play rust?

ionic walrus
#

can i refund a vip

twin fern
#

thanks father snake'

rose vine
#

please

wraith fulcrum
#

how do I redeem my vip+ package? anyone know?

fluid thicket
rose vine
#

@fluid thicket When i try connecting now it says "Banned - hacking" But i dont have an eac ban, it had to have just been from my vpn

unkempt ermine
rose vine
#

I tried submitting an appeal and got "Unfortunately your account does not meet the requirements for a whitelist".... i dont need to play with my vpn up but id like to be able to play

limpid tulip
#

If your account does not meet the requirements for whitelist there is nothing we can do. 😦

rose vine
#

bruh

#

banned for literally nothing. ok....

mortal reef
#

hola llevo todo el dia intentando entrar al server y me manda al final de la cola de nuevo tenia a 22 delante y de un momento a otro ya tenia a 41 delante se puede saber si el server puede hacer algo al respecto por favor mis amigos ya entraron y yo sigo esperando

#

Hello, I have been trying to enter the server all day and it sends me to the end of the queue again I had 22 in front and from one moment to another I already had 41 in front, can you know if the server can do something about it please my friends already They entered and I'm still waiting

vale yacht
#

whats wrong with build server

harsh harbor
#

?

ionic walrus
#

i boosted and it didnt link

#

my twitch one aint working either

harsh harbor
#

sir you must follow our twitch

ionic walrus
#

I DID

#

its linked it just wont let me do it

#

@harsh harbor

harsh harbor
#

You have to manually follow our twitch

ionic walrus
#

send link again

harsh harbor
#

Fixed

ionic walrus
#

yep thanks

vale yacht
harsh harbor
#

REEEEEE

#

ill fix it now

vale yacht
#

ok ❤️

harsh harbor
#

its loading

vale yacht
#

tysm lol was wondering why it wasnt up

midnight aurora
#

i need an admin

light hearth
#

cap

midnight aurora
#

a men counter my heli with god mod

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i have the vod

vale yacht
#

cant use the UI

harsh harbor
#

It takes 5 mins to load

vale yacht
#

and it doesnt come up with a UI to select grass and stuff

#

oh ok

harsh harbor
#

Yes it takes a bit

#

Has to load all the images into memory

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and download them

vale yacht
#

ahhh i see

midnight aurora
#

can i talk with an admin please ?

#

there is an admin here ?

#

and now there is the same cheater with god mode at the bradley

#

@harsh harbor

spring sable
#

I keee p gettting caleed the n word by someone who should i talk to?

#

is racism not a ban?

crystal pebble
spring sable
#

how to create

dense zenith
#

can yall help me if my minicopter is stuck?

ruby hazel
#

how do i get verified

coarse bison
#

oy ur servers dog shit lost 600 fucking scrap cause ur server lagging even tho its pop is at all time low rn

sage slate
#

2x Thursday

#

Just cope it sucks but it's whateva

#

shit game

coarse bison
#

shit ladder leading up to zipline cucked me bro

sage slate
#

Bro I'm telling you this to your surprise. I have 10k Hours in this game

#

You are playing it at the most stable it's ever been

#

Imagine what used to happen back in the day

#

Oh god.

quasi edge
#

is the server down

karmic mural
#

trio monday

#

where the monday at?

spiral hound
#

yeah its down

quasi edge
#

eta?

spiral hound
#

i meant to join thursday

#

and didn't realize i was on monday for the last 5 hrs

#

and now the servers down rip 😦

quasi edge
#

😳

karmic mural
#

any estimate

#

poopy

quasi edge
#

uhm

#

admin?

#

server honestly not good if admins cant fix a problem in 30 mins

#

simple restart

#

nobody on

#

not cool, took off work on wipeday to play

#

since ive been working 6 days a week

#

and admins cant restart server

magic scarab
#

bro how tf is server not up yet

raw birch
#

when is it gonna be up?

stuck ivy
#

fr, its been a while

magic scarab
#

shitty ass admins

stuck ivy
#

just wanna grab my shit and go to bed at this point

magic scarab
#

ong

karmic mural
#

bro this shit still down

#

bradd

#

linkari someone

#

pretty pls

raw birch
#

can an admin in training even fix this?

stuck ivy
#

probably not lmfao

magic scarab
#

shit clearly no one can

karmic mural
#

ugh

#

buns

stuck ivy
#

shit server

magic scarab
#

shit admins

stuck ivy
#

shit everything

magic scarab
#

ong

#

server was 120 players and crashed

#

like wtf

stuck ivy
#

yeah idek

rich musk
#

Cmon FIX IT please

stuck ivy
#

ive never seen it down this long

rich musk
stuck ivy
#

atmost like 10 minutes

rich musk
#

i never see this server down

raw birch
#

up?

magic scarab
#

no

raw birch
#

no way .

rich musk
#

dude iam so mad about this

karmic mural
#

fr

ionic walrus
#

Rusticated.com - US Trio | Monday Wipes Server failed to respond to query3 minutes ago
Server failed to respond to query8 minutes ago
Server failed to respond to query13 minutes ago
Server failed to respond to query18 minutes ago
Server failed to respond to query23 minutes ago
Server failed to respond to query28 minutes ago
Server failed to respond to query33 minutes ago
Server failed to respond to query38 minutes ago
Server responded to query44 minutes ago
what about the server? it is not in the list of history and favorites, although it was added there, it is not in the list of official servers, when will it be fixed?

stuck ivy
#

never

magic scarab
#

ong admins are shit

stuck ivy
#

honestly

raw birch
#

up?

stuck ivy
#

no

raw birch
#

whyyyy

rich musk
#

Let me play PLEASE

night pivot
#

@ionic walrus ??

chilly willow
#

@ionic walrus

stuck ivy
#

@ionic walrus

ionic walrus
#

I am an AIT, I cannot restart servers

magic scarab
#

tell someone too

karmic mural
#

dam pain no good

#

for anything

night pivot
#

Can you get someone who can please?

karmic mural
#

cant even play

ionic walrus
#

I already have....

night pivot
#

@ionic walrus You're our only hope, mate. Who do we gotta spam @ to wake up?

magic scarab
#

call them

ionic walrus
#

No one, itll only get you banned from discord

rich musk
#

peepo sad

magic scarab
#

someone take one for the team

raw birch
#

@ionic walrus are you good at rust?

spiral hound
#

is server back?

magic scarab
#

no

quasi edge
#

this would not happen on any other offical server

magic scarab
#

ong regret playing this one when it wiped now

stuck ivy
#

deadass

#

shouldve played thursday

magic scarab
#

ong

raw birch
#

up?

rich musk
#

no

raw birch
#

wow'

#

admin arent true rust players

fervent citrus
#

great servers

#

its unfortunate that nobody can play them

#

good job admins ur doing great

raw birch
#

damm

neat totem
#

Admins can't do anything about it

fervent citrus
neat totem
#

Yeah, they're aware of the problem

raw birch
#

any context other than that?

neat totem
#

Not yet

ionic walrus
#

what kind of disrespect, stupidly they can’t restart the server, the community is tinny, I’m shocked

fluid thicket
#

Not sure how a server can disrespect you

#

We can't do anyrhing about it, only the owners have full access to the servers

fierce fog
#

is there a minimum hour requirement to play this server?

raw birch
#

yes 3k

fierce fog
unkempt ermine
#

No hour requirement to play our servers.

fierce fog
#

kinda sus that theres a kid on the thursday trio with 24 hours, claiming he has multiple accounts, probably dodging a ban

unkempt ermine
fluid thicket
midnight aurora
#

an admin is here please ?

#

i have a vod with the biggest cheater of my life on the x2 thursday eu

abstract vale
midnight aurora
#

i do it but no response

#

and he steal one brad and one patrol heli

#

worse admin, i never see it

fluid thicket
#

well, you're the one missing all L96 hits and crying about godmode hacks

midnight aurora
#

5:16

#

check it

fluid thicket
#

ah nice, let Discord take part in this

#

no offence dude, you're making a fool of yourself

#

even your own combatlog shows that you missed him

#

so please stop bitching about the staff team and don't make public cheater accusations that you can not back up at all

midnight aurora
#

combatlog is not the center of the game men

#

open youre eyes

fluid thicket
#

my eyes are fine, thank you

midnight aurora
#

i can back up i have a fucking vod

fluid thicket
#

you can't back up anything because you are not willing to accept that damage is not calculated on your own client

#

and you clearly missed your L96 shots

spare solar
#

is trio Thursday down?

flint bobcat
fluid thicket
#

but it was pointless to discuss with him CreepySmile

flint bobcat
#

Yeah I should've guessed

flint bobcat
fluid thicket
#

sorry, but I'm not familiar with that Discord

#

we're not affiliated with Sanctuary, all we do is share the build codes?

flint bobcat
#

They have a link on their website but it's invalid, there it said you guys have joint project and I thought I'd ask on here

#

But thanks anyways 😉

fluid thicket
#

you can create a ticket to get in contact with Killa

#

but for all I know we're just sharing the builds, there's no affiliation besides that

#

@flint bobcat

north flame
#

I cannot ceate a ticket due to circumstances but less than 10 minutes ago a guy was flying around in the air at launch, Saw him clear as day getting shot at by bradly going from one side of launch to another zooming past. Just informing someone of what i saw. No name to give was kiled before i could reach the guy

#

this was on the EU 2x vanilla thurs server

fluid thicket
spiral walrus
#

admin

#

why cargo and heli in us servers not working

fluid thicket
dawn mist
#

Hey @fluid thicket sorry for ping. Do you know if fp acknowledged the trains bug?

fluid thicket
#

No, but we did

#

@hearty tapir might be able to share some info on a possible fix. No promises though

hearty tapir
#

Trains not moving was an issue on our end which we fixed yesterday, if they’re still stuck let me know what server and I’ll get it fixed

river warren
#

my friend is stuck inside an oil cart train

#

can an admin come and help?

fluid thicket
river warren
#

nevermind

slate plume
#

Hi @fluid thicket I have an opened ticket and they told me a few hours ago that I had to wait for the admin that issued the ban.

Do you know who I am waiting for and when the admin will be available approximately?

fluid thicket
#

what's the ticket ID or your Steam64ID?

slate plume
fluid thicket
#

ok

fluid thicket
slate plume
slate plume
lunar dune
#

trying to make a ticket, and upload a clip. when i submit the ticket its just stuck on 0%

fluid thicket
#

then attach the clip within the ticket

lunar dune
#

alright

#

cant attach anything, i pick the clip and press open and nothing happens

#

the clip is vital evidence tho ;z

lunar dune
fluid thicket
#

which browser are you using? are you using any script blockers?

#

try using the website in a privacy tab (no plugins enabled)

lunar dune
#

just chrome, and without any addons what so ever

#

not even adblocker

#

i'll try

lunar dune
fluid thicket
slate plume
#

Hi @fluid thicket I would like to be presented with evidence for the #18119 ticket that you closed.

fluid thicket
#

just upload the clip to YouTube

fluid thicket
#

just read up on your ticket, I responded ~2 minutes ago

slate plume
cyan grail
#

Hi all Admin here please ????

fluid thicket
fluid thicket
#

then I mixed you up with your buddy

#

my bad

fluid thicket
#

@slate plume the responsible admin is now around

#

feel free to open a new ticket and discuss it with him

north flame
#

@fluid thicket yoo i mentioned a flying hacker earlier, just so you know your system does not allow people to create TICKETS without a username to tag. I had no username so that = no ticket 🙂

fluid thicket
#

just chose reason "Other" and explain what happened CreepySmile

tawny wasp
#

@fluid thicket Thanks for the follow up. I'm "Daddy" on Steam. I just reopened a ticket...

zenith cape
#

a cheater just got banned but he still has a big team running around

hexed shell
#

Im confused. Game chat yesterday said 2x Rusticated solo/duo/trio 5/5 was going to wipe tomorrow? Does the schedule change on force wipe weeks? Some people had said next Thursday or Saturday. Sorry if its the wrong thread.

zenith cape
fluid thicket
keen pasture
# zenith cape can someone look into that?

already being looked in to. whether the whole team gets banned depends on some things especially on a non group limit server where teams are large collections of randoms most of the time

zenith cape
keen pasture
#

np, yeah we're working on looking through it. thanks for the report you sent in

fierce quest
#

spectate mike on 2x thursdays, he has default rust pfp. tripling me and my team from 200+ w ak

#

available to provide 2 clips

unkempt ermine
royal zinc
#

why did i get kicked for anti cheat integrity?

tiny sapphire
#

can't send a message in create-ticket

fluid thicket
#

64 ID ?

royal zinc
tiny sapphire
#

I'm not sure what 64 ID is

royal zinc
#

nvm its working now

fluid thicket
tiny sapphire
#

actually can if you didn't get that can I dm it?

fluid thicket
#

we don't offer DM support

tiny sapphire
#

submitted ticket.

vernal atlas
#

pleas help

fluid thicket
delicate lava
#

I know about a guy getting banned on all rust servers atm thats cheating. he's currently playing here. what would be the best way to get him banned?

drowsy mauve
#

how do i cancel my vip+ on 2x duo

hoary linden
#

my buddy is trying to connect to the thursday server but it connects him to the monday server

#

any ideas?

#

he types connect 199.231.233.244:28015 (thurs ip) and it connects him to the monday server 💀

#

if u guys dont want us to hop on the server and #control just say that 💯

unkempt ermine
#

If he was connected to the monday server before he joined the thursday one, it will say that he is joining the monday server but actually is actually on the thursday one.

hasty pike
#

yo any admins can talk to

fallen narwhal
#

yo for the past almost 2 hours oil hasnt spawned on US 2x 5/5

quaint spire
#

yo

#

why do i keep getting kicked from my bedwars lobby

hasty pike
#

@harsh harbor can i get your help again

fleet folio
#

who do i text to get the kit

deft kiln
#

🎫

#

it wont let me make ticket

nova cloak
#

I think someones impersonating an admin

#

ohzAqua

#

unless he got removed as admin

keen pasture
#

nah, not an admin and never has been. Probably just some wannabe loser talking shit trying to piss people off. Admins have green names in chat and aren't allowed to play on our servers

pulsar nimbus
#

Hey guys, I just got muted on US medium for no reason all i said was "good" and was insta muted

wintry creek
#

So on the minigame server every time I try to play bedwars it kicks me out of the server but anything else it lets me stay am I banned for some reason?

#

It would say : World file outdated: BedWars_V1.0.17

humble siren
#

i need help please
we had a body drop through map
full ak metal bolty set
trio server

tough shadow
#

admins can i get url perms on boom box? im not gonna play racist songs. just some baby keem

unkempt latch
ionic walrus
unkempt latch
#

lozl

south lichen
#

Any admin able to hop on Trio 2X and tp to me

#

something you may wanna seee

fluid thicket
slate plume
#

@fluid thicket ticket #18147 when is the responsible admin coming on, its been two days now.

fluid thicket
#

I told you to open a new ticket

#

and as far as I'm aware your appeal has been reviewed

slate plume
#

The last thing you told me was "I'll notify you whenever the banning admin is available"

fluid thicket
#

but I doubt that he is around now

slate plume
#

Didn't see that notification

#

This whole event feels very dodgy to me, I'm sure you understand my frustration.

fluid thicket
#

so open a ticket, I'll assign it to our system, ticket won't get closed until you wish so or there is no point in continuing it

woven flare
#

Bro. i just lost all my shit cuz of the server restart.

#

Base

#

team

#

bags

#

everything, is gone.

#

unless im on the wrong one idk

#

nevermind, im dyslexic

cloud seal
woven flare
#

this time im not tripping

#

bruh i cant upload a file

#

none of my tools are visible

#

like i can use them

#

but cant see them

fluid thicket
#

restart your client

woven flare
#

ok

fluid thicket
slate plume
#

@fluid thicket good treatment.

#

It has been clsoed without a single exchange.

#

We are now entering "what the fuck" territory.

fluid thicket
#

well, your appeal has been handled by the server owner

#

so either let it go or at least stop @ me for no reason

slate plume
#

So as far as I can tell, I have been unfairly treated by an admin in training. Now I am being silenced, message on this board removed and server owner simply silencing me in a ticket that was dedicated to speak with the responsible admin or him.é

fluid thicket
#

Admins in Training can't ban players

#

all evidence gets reviewed by admins and or owners

#

so please let it go, we have blatant evidence of two Trios teaming up against another Trio on our Trio limited server

slate plume
#

No one takes the time to explain anything, the only thing I got so far with all the tickets is "there are hypothetical events sufficent for us to ban you, see you next week, thanks for the 10$ USD VIP, tough luck pal, see ya."

fluid thicket
#

We don't share ban evidence with players

tawny trout
#

i nned help

#

like admin please

fluid thicket
buoyant oriole
#

How do I cancel the queue skip payment?

keen pasture
atomic stag
#

how do i check event timers on medium vanilla

#

help

#

me

#

plz

keen pasture
#

on the front page of the site, just scroll down and find whichever server you're looking for https://rusticated.com/

Rusticated
Rusticated

Where players meet their enemies

ionic walrus
#

i did everything right with y vip but it did not work

ionic walrus
nocturne dew
#

how do i link my nitro

ionic walrus
#

ive had it before and it says i have it but i dont have it ingame

#

and it took the money out of my bank so i dont know whats going on

fluid thicket
#

as far as I can see you purchased VIP+ and it's active

brazen jasper
#

i cant create ticket and I just lost like 1k scrap out of no where

#

i dont thinks its lag either I did restart the game

fluid thicket
brazen jasper
#

I thought I was supposed to find my steam name because the situation isn't with anyone but me and my scrap but I think I can just dodge that question thanks

#

im going to submit a ticket

brazen jasper
#

tacoman is there any way i can prove it, I have a clip but it was a little late so it didn't cut in

fluid thicket
#

and certainly won't spawn in items

rich cosmos
#

On the trio modded 2x that just wiped water level at the bottom of sewer is messed up

fluid thicket
rich cosmos
#

if you go to the bottom of sewer you have to swim

#

its messed up

wanton latch
#

is NFSW signs ban able??

limpid tulip
#

Depends on the content

#

best to report it in a ticket, include a screenshot

#

if its something racist/homophonic ect. We will change that

wanton latch
#

alr

unkempt hill
#

Thomas

#

Hoogie is cross teaming on 2x us trio

crystal pebble
unkempt hill
#

6 hour cd

proper verge
#

Hey

#

I claimed my kit on the kit screen but I had died due to cold and it didnt give me the kit

#

but set off the cooldown

#

@crystal pebble

#

any admins?

fluid thicket
#

nothing we can do about it when you die to cold (being afk)

proper verge
#

I didnt get the loot?

#

I just bought the kit 2 minutes ago

#

its not like I got it then died

fluid thicket
#

explain what happened within a ticket and the server owners will check the logs

unkempt hill
#

snake

#

i hav 6 hour cd on ticket

#

Hoogie and Poopsock cross teaming on trio 2x us

proper verge
#

made the ticket

#

I claimed it well I was dead

#

and didnt realize

fluid thicket
proper verge
#

sn4ke how long does ticket response take

#

cause like I legit just bought the kit

fluid thicket
#

don't know, one of the owners should be around

proper verge
#

and the claim didnt work cause of bug

unkempt hill
#

snake 1 hour my b

fluid thicket
fluid thicket
#

or just ingame report

unkempt hill
#

did it

proper verge
#

can u tell killa to check again

#

I want a refund if the cooldown isnt reset

#

cause thats stupid if I lose it due to a bug

fluid thicket
#

well you already actively used the package

#

and you used it while you were dead, so that's on you

proper verge
#

How is it on me that your system has a bug?

#

I purchased the kit and didnt get any of the items?

fluid thicket
#

your ticket is still open

#

please discuss this with Killa

grand kraken
#

yo

#

snake

fluid thicket
#

what's up?

grand kraken
#

it wont let me do /claim twitch

#

do i just gotta wait a bit?

fluid thicket
#

make sure to manually follow the channel at twitch.tv/rusticatedus

grand kraken
#

yeah i did

fluid thicket
#

try to claim it again

proper verge
#

How do I apply for refund @fluid thicket

fluid thicket
#

like I said. your ticket is still open

#

discuss this with Killa

#

you can dispute the purchase with your payment service, just be aware that a chargeback leads to a ban from our servers and Killa will share his point of view with the payment service

#

good luck dr3w

grand kraken
#

@fluid thicket idk what happened but the twitch drop is good now but it also gave me a nitro kit

#

and i didnt boost the server

fluid thicket
grand kraken
#

not sure why but just a heads up

fluid thicket
#

just run with the loot. all I did was resend the linked rewards, this shouldn't give you any other rewards

grand kraken
#

ok just letting you know

fluid thicket
#

Twitch link also rewards an airdrop

#

so you got two 😕 will let our dev know

grand kraken
#

ight

austere nest
#

im trying to join server and im only getting a world file mismatch error

fluid thicket
austere nest
#

ty

proper verge
#

sn4ke?

#

how do I request a refund cause this is just fucking stupid man

#

like the system is bugged and im being told theres not way to prove I didnt get the kit I bought

#

Like I didnt even die between buying the kit and making a ticket

grand kraken
fluid thicket
#

just read my response to your question 20 minutes earlier..

grand kraken
#

he told you 5 times

fluid thicket
proper verge
#

Killa doesnt respond?

grand kraken
#

so be patient omg lmao

proper verge
#

Why? their dogshit system doesn't work

#

how is it on me

grand kraken
#

its not but your gunna get your refund either way so you acting like a 5 year old if just gunna make people not wanna work with you

#

take a breath and be patient youre not the only one who plays on these servers im sure the staff is busy

proper verge
#

You are a literal child

grand kraken
#

says the one spamming chat over a kit they bought

fluid thicket
#

there's nothing we can do when you claim a kit while being dead ingame

grand kraken
#

lmao

unkempt hill
#

O meed assostamce

#

i

#

need

#

assistance

hoary linden
#

can an admin jump on us trio thurs and help me

#

i have a sar stuck under a wood external wall

#

tried to throw a rock at it to unstick it but i still cant pick it up

unkempt ermine
jovial owl
#

There can only be 3 people on tc right?

#

And if there is less can there be more then 3 bodies in the base?

#

fire

#

what good admins we have here

unkempt ermine
jovial owl
#

U agree?

#

I was asking a question

unkempt ermine
jovial owl
#

ty

unkempt ermine
#

Of course. Anytime.

cosmic lintel
#

I've got a video to submit with a ticket but it's too large, anyone got recommendations ?

unkempt ermine
#

Upload it on youtube as unlisted and send it in the ticket.

#

Send the link in the ticket.

cosmic lintel
#

ok

#

thank you. might see if I can compress it

unkempt ermine
#

No problem.

cosmic lintel
#

damn I keep getting a network error when submitting ticket

crystal pebble
#

Try submitting it without your clip first

#

Then add the clip once the ticket is uploaded

cosmic lintel
#

kk

#

yaaa nothing happens, doesnt show any uploading progress. I guess ill have to youtube it, was trying to avoid that tho

#

alright, video is now linked to ticket #18270

cosmic lintel
#

Thank you Link

kindred tundra
#

Hey I try and confirm my ticket why does it not work

#

@crystal pebble Hey dude I need help I got an RPC respawn glitch I cant load into the server.

lone field
fallen hull
#

where do I do the login thing for the kit in game?

sudden loom
warped inlet
#

i am not sure what the 14th rule means

rich musk
#

Yo i have a question. Tomorrow will be wipe on monday trio?

fluid thicket
rich musk
#

So yeah

fluid thicket
#

after forced all our servers return to their wipe schedule (except Quad as announced)

regal mortar
#

yoooo

viscid lark
#

any admins here look after rusticated au sandbox?

regal mortar
#

i cannot buy a heli on bedwars???

viscid lark
#

i cant use middle mouse button for settings menu on au sandbox

fluid thicket
#

reset your keybind for middle mouse

#

should be bind mouse2 +attack3

fluid thicket
#

@viscid lark

fluid thicket
#

what's up?

#

there's no rules against insiding

#

you have to choose your mates carefully

ebon oar
#

hello gamers
im on the rusticated 2x and it says it has bps share but my teammate is not getting the
plz help

fluid thicket
ebon oar
#

@fluid thicket i need your help

#

im on the rusticated 2x and it says it has bps share but my teammate is not getting the

#

plz help me mr admin

queen fulcrum
#

3 Cheaters on EU 2x Vanilla thursdays teleporting into our base and has codes without typing them in and changes them from distance

#

please help

neat totem
neat totem
queen fulcrum
#

already did

#

Well explain how they get into our base and can change our codes from miles away

neat totem
#

You can't change codes from "miles away"

queen fulcrum
#

they have either cheats or luckily guessed it 3 times in a row

#

not miles

neat totem
#

Maybe you got insided?

queen fulcrum
#

but they stand in core and change ladder codes

#

not possible

#

like 2 walls away

neat totem
#

There's no cheat for that

queen fulcrum
#

well can u do something?

#

3 times in a row isn't real

neat totem
#

When they know the code once, they know it for the rest of the doors assuming that you use the same code to every door

queen fulcrum
#

no they got a few codes at first so i changed all the codes

#

then they got it again

#

and then we changed it again and they got it too

#

and they have our names and can spawn in our base without bags

#

one guy has the same name as my teamate and the same character as me with the sam underpants

clever lark
#

Lmao sucks to suck shitter

outer sand
#

@fluid thicket could you PM me so i could say one thing about a ticket you closed. Ticket was done by puikko (or japax).

outer sand
fluid thicket
#

we do not offer DM support

#

please don't @staff for no reason

outer sand
#

Dont close the ticket before someone has time to answer next time then??

wintry creek
#

So on the minigame server every time I try to play bedwars it kicks me out of the server but anything else it lets me stay am I banned for some reason?
It would say : World file outdated: BedWars_V1.0.17

harsh harbor
fluid thicket
ionic walrus
#

I doubt i can get any help but i built a wall wrong in my base, is there any way i can get it removed

#

a teammate told me to build it to grief my base

clever lark
crystal pebble
clever lark
#

If it's stone it's not that bad lol

crystal pebble
#

Then you can /refund

rose vine
#

What are the requirements for a whitelist

#

The discord rules state 1 gamebanned account is allowed if you appeal your ban, so if ive appealed my ban can my ip be removed from the blacklist so i can play on an alt?

fluid thicket
#

did you make a ticket yet?

rose vine
#

Yeah i made a ban appeal but my ip is still not allowed on the server

fluid thicket
#

what's the ticket ID (#) ?

rose vine
#

Oops i just realized i didnt submit one on my main, only my alt asking for whitelist

fluid thicket
rose vine
#

Just submitted lol

#

Bruhhh i have to wait 150 days? :\ i hope EAC appeals my ban then

fluid thicket
rose vine
#

Ive submitted one, they're just slow so i was hoping to still be able to play this week. Guess i just gotta hope it works out

fluid thicket
#

well, good luck

viscid marsh
#

🤡

high mason
#

Do I have to have full video proof of someone hacking? This dudes been killling us and he’s sus af but I don’t have a recording of it. Am I able to just tell staff and they can watch him?

unkempt ermine
near forge
#

yo i can't record but im seeing a probably scripter and i think he is teaming too.

unkempt ermine
grim sand
latent sequoia
#

it wont let me claim my twitch kit

near forge
#

@crystal pebble hi! bro thx for ban the cheater from the 2x i reported, can i know where is they base? they took a lot of loot from me

crystal pebble
near forge
unkempt ermine
#

which server?

near forge
#

2x rusticated trio

#

in G12 on the right side

unkempt ermine
rose saddle
#

hi

#

im

#

im from china

#

i cant paly rust without vpn

#

idk how to connect server

stoic lark
unkempt ermine
solemn sail
#

ooof my mistake

unkempt ermine
#

All good. 👍

cosmic lintel
#

why cant you type "passenger" in chat on the servers? lol

fluid thicket
#

depending on what follows up that the filter might trigger due to the nger ending

cosmic lintel
#

ahh I see. Literally cant type just the word itself in chat though, gets suppressed. I just wanted to say something incase specific words can be white listed.

fluid thicket
#

I've put it into admin chat. maybe Killa can adjust the filters

gusty igloo
#

monday eu server wiping today?

fluid thicket
#

yes

upper sundial
#

can hear shooting in creative

wheat zodiac
#

guys

#

how do i get help by a mod or admin?

fluid thicket
#

what's up?

humble ocean
#

do u can unban me? my nick name Reinor

abstract vale
humble ocean
#

i did @abstract vale

stray kernel
#

On trio Thursdays, we were playing with one friend, then subbed him out, but the person we subbed him out for is now unable to play, are we allowed to put the original guy back in or will that result in ban

#

Well clear tc, codes, etc.

fluid thicket
#

-> you're exceeding the team limit by swapping players back and forth

unkempt tinsel
#

the wipe of US Trio Monday Vanilla is in 2 hours right?

fluid thicket
#

~1h 45mins

unkempt tinsel
#

tyty

stray kernel
uncut siren
#

My friend was playing on server with me then he got crash and second crash while joining is it possible to let him join server faster or something ? there is 150 ppls queue

#

He can even send video of this ^^^

fluid thicket
#

nothing we can do about that

#

there's a five minute grace peroid, but that only works once fully connected (joined) and even this can fail from time to time.

quasi edge
#

what are the rules when it comes to giving some1 my base on the trio sserver

fluid thicket
#

You're not allowed to give away bases on our team limited servers.

quasi edge
#

ok good to know

#

thank you

fluid thicket
quasi edge
#

do u do map previews b4 wipe

#

sn4ke

crystal pebble
#

We have map voting

quasi edge
#

where can i find the ip for trio us monday

fluid thicket
strange fiber
#

there are 2 wall hackers in rusticated eu monday trio

#

can someone check them out please

#

I made a ticket on them number 18365

leaden timber
#

on EU Main we had a chinesse zerg with 30 chinesses raiding everyone offline. The team Limit for that server is what? 16? Also, they all had thir names on dark blue, isnot VIP since i bought VIP as well, anyone knows the reason?

harsh harbor
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Blue means discord verified

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!login

silent dome
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any admin that can help me? i think that im playing againts a cheater xd

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im playing at us trio

keen pasture
silent dome
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ty! i did it!

wheat jacinth
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my ip is being banned because I'm using a game streaming platform similar to GeForce now, is there any way to still be able to join? It's working now

abstract vale
wheat jacinth
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I did and I think that's why it fixed, thanks for the help!

abstract vale
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Any time, if you ever have any issues we are always happy to help through tickets.

wintry creek
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So on the minigame server every time I try to play bedwars it kicks me out of the server but anything else it lets me stay am I banned for some reason?
It would say : World file outdated: BedWars_V1.0.17 ONLY when I try bedwars though I can join things like gun game

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please help I just want to play some bedwars

nova magnet
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Can I join sever with VPN?

stoic lark
stoic lark
nova magnet
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ty!

wintry creek
stoic lark
sudden loom
keen pasture
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the link to create a ticket is in that channel

plucky parcel
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how to ask for a whitelist

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i need use the vpn to play

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oh isee

unkempt ermine
grim frost
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I do not upload the ticket on the website

fluid thicket
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open a ticket and attach it within the ticket

grand wing
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@crystal pebble im back try to find me ❤️