#🆘︱support

1 messages · Page 29 of 1

rugged tide
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You have a 5 minute grace period to reconnect without queue assuming you were fully loaded in

remote sage
#

No bro, im on queue again...

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Pls help me...

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I dont want to wait 2 more hours...

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Its the 2nd time thats happens...

rugged tide
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You will have to wait in queue

remote sage
#

Can you verify that I'm not lying, please?

brave auroraBOT
remote sage
#

Rly? Pls...

rugged tide
#

We do not skip players through queue because they run into issues, you will have to wait in queue like everybody else

prime epoch
#

For 2x vanilla monday it just days 3pm what time zone are they referring to?

rugged tide
#

It's in your own timezone

prime epoch
#

Oh that’s pretty cool

remote sage
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@rugged tide can u give me file of map?

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eu trio monday

rugged tide
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It will automatically download

remote sage
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ye but i have error with the map

#

error 'couldnt download map'

brave auroraBOT
#
Fix Map Downloading Errors
  1. Stop your rust
  2. Navigate to your Rust folder
  3. Remove the "maps" folder
  4. Start Rust and try connecting again.

If that doesn't work then verify integrity of your game files by following these steps:

  1. Close your Rust
  2. Navigate to your Steam's Library section
  3. Right click on Rust
  4. Click "Properties"
  5. Navigate to "Local Files"
  6. Click "Verify integrity of game files"
  7. Wait until the process is done
  8. Restart your PC as doing this helps to fix a lot of other Rust issues you may be experiencing

You can find this and many more frequently asked questions in the #906746902723305472 channel

remote sage
#

ye i did it

rugged tide
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I do not have the map file

mossy arch
#

My teammates and I want to play on the server, I have 1000 hours, but my teammates only have 300 hours, can we use VPN to enter the server?

brave auroraBOT
rugged tide
vagrant meadow
#

hello I have a problem its been 2 times that I queue and reach 20 player I timed out esque I can have a skip queue its been 3 hours that I am in the queue please

brave auroraBOT
scenic helm
#

need an admin about someone spreading malicious content in the disc trying to get people's accounts

sharp peak
brave auroraBOT
scenic helm
#

they should just use discord tickets tbh

rugged tide
#

Our system is much better than discord tickets for a multitude of reasons

scenic helm
#

yea no ur system is better just gotta move my mouse an extra few times with it

charred sail
#

What is the servers opinion on exploits?

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specifically running around outpost with a jackie to kill people and not get wrecked by turrents

sharp peak
charred sail
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outskirts

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just on edge of safezone

sharp peak
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I used to sit in a tower outside outpost and shoot people at the recycler

charred sail
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it just happened to me

sharp peak
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Ohhhhh

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I seeeee

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It should kill them

charred sail
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i mean if its cool its cool

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but it didnt

sharp peak
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Are you sure?

charred sail
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and the dude is just running around doing it to everyone

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yes

sharp peak
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Weird

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And he’s in range?

charred sail
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his tag is "?" so i cant even report him

brave auroraBOT
charred sail
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yes

sharp peak
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Crazy

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Idk man

charred sail
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monday trio

lost dragon
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create a ticket, if there is a turret blind spot we can take a look. But other than that if you're killed outside of safe zone nothing we can do.

charred sail
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no blind spot. I was just outside of safe zone

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dudes wearing a scuba suit doing it and banging stop signs in outpost

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obviously his play. then picked me up so i couldnt report

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his name is legit a "?"

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im just saying check that shiz

lost dragon
charred sail
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its annoying af

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its not popping up

latent snow
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Hey i just saw someone fly hacking and i have a clip but i cant find his name on the tickets

brave auroraBOT
latent snow
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so i cant report him

charred sail
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yea what do i do sweeeezy why dont yall send a mod in

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his name was a ? i cant find him.

open light
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is eu main bp wiping

lost dragon
neon current
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I created a ticket can someone please check it

tawdry wagon
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what is the pop on us thursday main 2x on wipe day?

lime spoke
#

the guy named Unit is cheating on Rusticated 2x Mondays

brave auroraBOT
scenic ermine
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rusticated eu trio monnday = 76561198365939350 = LEGIT ESP.

rugged tide
stuck moat
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Hello

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is eu trio m down?

tawdry vigil
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what happened to eu trio

stuck moat
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looks like server crashed

rugged tide
stuck moat
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thx

hot temple
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None

median zodiac
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@covert herald I can't login to the server: Failed to Download Level: rustmaps_ef0177f4c2754766bd4cc810e2a2d5eb (Failed to receive data

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@rugged tide

#

@livid linden

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it gives this error

wintry basalt
# median zodiac <@170453595488124929> I can't login to the server: Failed to Download Level: rus...

Fix Map Downloading Errors

  1. Stop your rust
  2. Navigate to your Rust folder
  3. Remove the "maps" folder
  4. Start Rust and try connecting again.

If that doesn't work then verify integrity of your game files by following these steps:

  1. Close your Rust
  2. Navigate to your Steam's Library section
  3. Right click on Rust
  4. Click "Properties"
  5. Navigate to "Local Files"
  6. Click "Verify integrity of game files"
  7. Wait until the process is done
  8. Restart your PC as doing this helps to fix a lot of other Rust issues you may be experiencing
median zodiac
#

It isn't happening

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@wintry basalt

wintry basalt
median zodiac
#

Yes

wintry basalt
stuck moat
#

Hello, is there any admin? I have some hard racist insulting me all the time...

#

i have recorded it

wintry basalt
stuck moat
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I cant because its say 60 minutes, i already reported him for cheating because he looks weird and i cant report again for toxic/racist

brave auroraBOT
wintry basalt
stuck moat
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76561199498102004

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He comes to my base and calling "fuck polska"

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etc.

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lot of russian words...

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Those people should not have access to internet for real...

wintry basalt
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You could also say in the report that he was toxic/racist

stuck moat
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I have to wait then 60 minutes for next available report

wintry basalt
stuck moat
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Yes, for cheating

wintry basalt
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Was that a ticket or f7

stuck moat
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F7 and here ticket

wintry basalt
stuck moat
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Yeah one

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Now i wanted to create new one for racism etc, with a link to YT video where he insulting me but its say i have to wait 60 minutes

brave auroraBOT
stuck moat
#

between reports

wintry basalt
stuck moat
#

Ohhh

wintry basalt
#

You're already reported the user you don't need to create a new ticket to provide evidence

stuck moat
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Thanks for that info, didnt know that!

wintry basalt
#

No worries, just know that you could type in your ticket 😅

stuck moat
#

Ok, i did it, thanks for help ! 😄

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I could also mute whole voice chat but i like to talk with other players, and people like this one does not deserve to play this game if his behavior is like that

brave auroraBOT
stuck moat
#

I dont understand why people have so much hate inside of them

autumn forge
#

i need support

wintry basalt
bright wyvern
#

Hi, I am looking to find where I can apply to be an admin.

wintry basalt
worldly notch
#

i bound my middle mouse button to ping things now i cant open the menu on build server anyone know how to fix this?

visual prawn
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why wont it let me log in to the rusticated website?

digital coyote
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bedwars server lagging like crazy

spice ferry
left bay
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On the 2x trio modded my walls wont repair themselves after being raidblocked, is this a normal thing or a glitch? I

topaz silo
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they take a while to start healing and take ages to heal i think

warm dirge
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my twitch authorize does not let me get my airdrop

brave auroraBOT
cursive kernel
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Is there a time limit for unban? 6 Months?

true quiver
cursive kernel
true quiver
#

If your tickets were blocked, you lost access to appeal so yes

cursive kernel
true quiver
hollow urchin
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Fate how can i contact you again? The ticket was closed

true quiver
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I will reopen your ticket

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@hollow urchin

green night
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trying to upload video to support and says error

true quiver
green night
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still won't let me upload

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can't I just pm it

true quiver
slow flame
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Hi, I'm on the minigames server and my middle mouse button doesn't open the menu. Any known fixes?

harsh harbor
slow flame
#

ty ty ❤️

ionic walrus
#

Hello, a lot of time has passed since the blocking, I have revised my priorities and stopped using third-party programs, as you can see, I did not get a game lock, I did not play with cheats, I really like your server and I would like to play on it. I'm clean and I don't break the rules anymore, please unblock, I'll be very grateful 🙂

brave auroraBOT
ionic walrus
#

76561199026370927

hardy gyro
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Hello, the rust link is authorizated on this servers?

brave auroraBOT
hardy gyro
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Hello, the rust link is authorizated on this servers?

sharp peak
brave auroraBOT
tepid marsh
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helo

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What do I need to do to add a whitelist on your server

true quiver
outer void
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anyone know sabbatarous

atomic cipher
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Any one know's how to close or reset this windows on Creative?

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"The raid counter" ¿

wheat skiff
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Dear Limitless/Rusticated/Rustinity Community,

I am writing this message to apologize for my previous actions and words that have caused harm and disruption to this server. I realize now that my behavior was inappropriate and unacceptable, and I take full responsibility for my actions.

I understand that my words and actions have negatively impacted the community, and for that, I am truly sorry. My behavior was completely out of line, and I should have thought more carefully about the consequences of my actions. I should have been more respectful and considerate towards other players and the server rules.

I acknowledge that my actions have violated the terms of service of this server, and I deeply regret my behavior. I realize now that my actions were wrong and that they had a negative impact on the server's overall atmosphere.

I understand that I have been banned from the server as a result of my behavior, and I respect the decision of the moderators and administrators. However, I would like to plead for another chance to be a part of this community.

I promise to behave responsibly and respectfully from now on. I will follow the server rules and guidelines strictly and will not engage in any actions or behaviors that could cause harm to the community. I want to be a positive and active member of this server, and I will do everything in my power to make up for my past mistakes.

Once again, I am truly sorry for my actions and words that led to my ban. I hope that you can find it in your hearts to forgive me and allow me back into the community. Thank you for taking the time to read this message, and I hope to hear back from you soon.

Sincerely,

-Mango

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I am banned from making tickets and would like to put this here if anyone would give me a chance on the forum

brave auroraBOT
fluid thicket
floral summit
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/whitelist

fast pewter
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hey ppl

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how would I go about buying /skinbox on the trio?

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which thingy do I buy?

fast pewter
rugged tide
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They are ticket blocked

tired sage
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yo the trio thursday map is wrong. map 4 won not 5

rugged tide
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Trio Thursday map vote is still ongoing

tired sage
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oh is that the one for next week?

rugged tide
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That's for the wipe in 6 hours

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Map votes always release 24 hours before wipe, so for next week you will have to wait until Wednesday

ionic walrus
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@rugged tide

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i literally f1 connected as soon as eu trio thursday wiped and it kicked me out 5 times

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i want vip for this now im in queue!

brave auroraBOT
rugged tide
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We don't give out free VIP or skip players through queue if they get kicked

wheat skiff
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Could I possibly be unbanned from making one last ticket. To plead my case?

rugged tide
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If you are ticket blocked your ban is unappealable

lament silo
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@rugged tide I will send a ticket but it does not find the player

rugged tide
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Provide as much information as you can in the ticket, you can press next without selecting a player

lament silo
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@rugged tide I said forward, you can't send a ticket without choosing a player, she said, I already have a video recording

rugged tide
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You can create a ticket without selecting a player

lament silo
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@rugged tide I am trying but I can not

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@rugged tide can't click send ticket

rugged tide
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If you have an attachment, make the ticket then upload it after

lament silo
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Come vc2 room

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live

rugged tide
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We don't offer voice support

lament silo
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don't talk just look I can't click

rugged tide
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We aren't having any issues with our ticket system, you should be able to create one

lament silo
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@rugged tide it means your system didn't like us 🙂

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i can't click

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@rugged tide It doesn't work, I give up, don't ban me guys, thank you for your support

high night
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@lament silo hello

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@lament silo do you like pinging people

fleet cape
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Hi, I just got timed out from a server and now i have queue, is that right?

topaz silo
fleet cape
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Not for me i guess, i just insta reconnected

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I just could read a big error where it usually says "Timed out from server"

topaz silo
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not sure to be honest, if by big error you mean the red text, then maybe client disconnects like that dont count? ¯_(ツ)_/¯

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(they didnt)

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bogos

fleet cape
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Sad for me then, i had the same screen as if i were timed out, but with another text

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And then it didnt save my position

topaz silo
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👽

fleet cape
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Its ok, just wanted to know

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Thanks anyways

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🙂

misty sleet
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I sent a ticket (cheater on eu main). why we ban only one person? ban all team please. i mean DKMN team

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@thorny oriole

high night
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@thorny oriole I need help

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I wanna be epic like you, @rugged tide and @livid lindenbut I don't posess the skill for that

rugged tide
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🦈

high night
#

blizzard wizsard

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@rugged tide is the blizzard rizzard

sacred kraken
#

cani have someone look at my ticket ont he website please

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#62190

night coral
#

Hello anyone help I don't now what happened

#

I'm trying to join the server rusticated.com us 2x vanilla, but it keeps getting disconnected on a world file mismatch

brave auroraBOT
#
Fix Map Downloading Errors
  1. Stop your rust
  2. Navigate to your Rust folder
  3. Remove the "maps" folder
  4. Start Rust and try connecting again.

If that doesn't work then verify integrity of your game files by following these steps:

  1. Close your Rust
  2. Navigate to your Steam's Library section
  3. Right click on Rust
  4. Click "Properties"
  5. Navigate to "Local Files"
  6. Click "Verify integrity of game files"
  7. Wait until the process is done
  8. Restart your PC as doing this helps to fix a lot of other Rust issues you may be experiencing

You can find this and many more frequently asked questions in the #906746902723305472 channel

sacred kraken
#

cani get admin to look at ticket

rugged tide
#

Please be patient and you will be updated in your ticket, asking here will not speed up that process

sacred kraken
#

#62190

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my ticket was closed with no comment

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does this mean accepted

spice ferry
#

no i closed it before it send my reply, you still have multiple banned alts so you are still not welcome to play here.

sacred kraken
#

no but i just got this pc from my brother does that still apply?

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like can you please just give me a chance

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i dont know what those accounts are and i keep getting banned for them

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there not mine i only have mine @ce

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@spice ferry

high night
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lol ur banned for hacking on multiple accounts

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get outta here bro

agile kernel
#

hey, so theres a guy glitched INSIDE cargo, like inside the metal walls of the captains and he killed us out of there, we couldnt shoot back. i read exploiting is not allowed on the rules, so can he be banned? i have clip as evidence if needed. server is EU TRIO THURSDAY

agile kernel
cunning plaza
#

hello i was banned?

cloud seal
cunning plaza
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could you help me in dms

cloud seal
cunning plaza
#

cant

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we were banned for no reason

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we were two players

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no exceeding no team limit

cloud seal
#

ask one of your friends to make a ticket then

cunning plaza
#

why cant you jus look into it now

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makes no sense

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you are here typing everything, but you cant help, i already sent you the screen shots

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and i aint even being rude about it, just need some clarification

cloud seal
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This is not where we deal with appeals we deal with them on our site

cunning plaza
#

okay

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and i just told you

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the website does not work because its blocked

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i sent you the stuff you needed

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theres a number there for a reason i assume

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@livid linden could you help me please?

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@thorny oriole

cloud seal
#

ok

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like i said this is not a ban appeal channel please have your of your friends make a ticket

cunning plaza
#

u right

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its support

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im looking for support

cloud seal
#

and im telling you to make a ticket.

cunning plaza
#

idk if you can read, but for the third time sir, i cannot.

wintry basalt
#

As said before, if you can not create a ticket get one of your friends who was banned alongside you to create one

agile kernel
#

hey, in my ticket #62203 the admin said the "problem has been handled". does that mean the exploiting player has been banned? i have not seen a ban msg yet

wintry basalt
agile kernel
#

ok fair, but is there a reason you would write that vague answer instead of "hes been banned"?

wintry basalt
#

The reported user has been warned, they will be permanently removed if the action is repeated again

agile kernel
#

oh ok, that sucks :/ alright thanks for the clarification

wintry basalt
south isle
grave dome
#

can i get my builds from old account into my new account?

zinc meadow
#

is their a way to make it so that the material dose not change when i right click?

harsh harbor
#

Middle mouse and turn off "f rotate"

zinc meadow
#

ohh ok thank u

grave dome
#

can i get my builds from old account into my new account?

green spear
#

A

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HELLO

hollow path
#

2x thursdays down

#

@covert herald

lime spoke
#

I need to Speak to A Manager

hollow path
#

I pay taxes goddamnit

unreal viper
#

#62235 ticket check plz big cheater

brave auroraBOT
valid pagoda
#

Any admin online?

tribal beacon
#

can someone help me rq

#

0 support shitty ass server

true quiver
tribal beacon
#

u prob cant help but I lost my t2 when the reroll happened

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I only have my t1

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and my scrap hqm and frags are missing

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from when I crafted it

true quiver
#

Unfortunately there isn't anything we can do

tribal beacon
#

even if I have video proof

hollow path
#

yo i just legit lost all my scrap on 1, and it clearly landed on 1

#

it wasnt on the line, it was very clearly on 1

harsh harbor
#

visual bug

hollow path
#

😢

grave dome
#

can i get my builds from my old account into my new account?

rugged tide
#

If you have the code for them you could reload them on another account

grave dome
#

So there is no way to get my builds back?

rugged tide
#

Unless you have a code for them no

snow kernel
#

hacker on trio thursday

brave auroraBOT
snow kernel
#

support

#

@livid linden

true quiver
#

What do you need?

true quiver
snow kernel
#

So i got someone banned on thursday is there anyway to get the stuff back he took from us

true quiver
#

We do not refund cheater loot or remove cheater bases

snow kernel
#

So his base will just decay

true quiver
#

Either that or you can raid it

snow kernel
#

gotcha he just flew away with stuff so we dojnt know where his base is lmao

true quiver
#

like just now?

snow kernel
#

before he got banned

true quiver
#

ah

night knoll
#

i cant join bedwars or creative, they are all unavailable

rocky cape
#

Is there a export to fortify on the creative / sandbox?

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Or like some way to get the base into fortify from it

harsh harbor
signal fossil
#

Hi kicked isp blocked attempting to use a isp as a VPN is not allowed RUST

brave auroraBOT
signal fossil
#

Не могу зайти

#

Из за того что типо использую впн

#

Хотя у меня его нету

#

Вот такая ошибка kicked isp blocked attempting to use a isp as a VPN is not allowed

true quiver
signal fossil
#

I love you)

rocky cape
normal lark
#

Servers lagging bad, anyone able to fix it w a restart or anything?

#

@ the Rusticated EU Vanilla x2

fluid thicket
hoary creek
#

2x Thursdays ?

olive ice
#

Can anyone help there is blatant teamers on trio thursday vanilla

#

Have a clip i just cant send it cause its to big

true quiver
#

Try making the ticket then uploading the clip

#

Or upload the clip to youtube

olive ice
#

clip was too big for the site

true quiver
#

Try making the ticket first

#

without the clip

olive ice
#

it doesnt allow you too

#

nvm

#

made the ticket

#

Still cant put the clip but someone responded

true quiver
#

Upload the clip to youtube and send the link

olive ice
#

ok

#

i did that

#

and sent another name

tawny yarrow
#

i cant join bedwars or creative, they are all unavailable

fluid thicket
quartz helm
#

Same

#

Searching for lobby

rigid pasture
#

I just got a week ban for teaming on your official US Trio server along with my tm8s . The only agreement us and the other people had were to not shoot eachother so we didnt get killed as son as we left front door, anywhere else we pvped if we wernt at base, the people that reported us said were reporting cause we wernt shooting at our neighbors when they were on their roof. I dont know what he said to come to a conclusion that were "teaming" this is my first time getting banned for anything,

brave auroraBOT
quartz helm
#

Protocol do you know why the mini games server is saying searching for lobby ?

cold edge
#

How do I get streamer rank?

fluid thicket
supple socket
#

how long for staff to look at cheater tickets

brave auroraBOT
neat totem
#

We have no eta, we look at tickets as fast as possible

supple socket
#

this kid has fucking wall hacks, idk how the fuck he hasnt been banned

#

he will literally run to where ever i spawn and kill me

#

please fucking help me man

#

bro this is fucking stupid

#

@neat totemcan you get someone to help me

primal delta
#

i need to talk to an admin

#

about a hacker i have a clip of him shooting through a wall

brave auroraBOT
primal delta
#

the website isnt working

#

his name is KDZ. Дима со стандо

#

i have proof

#

i have a clip

vocal temple
#

ADMIN LR
12/25/2022, 2:18 AM
Heya! As the users combined do not exceed the 3 man group limit they are able to team!

#

What are the rules for the trio servers??

#

get told because they dont exeecthe limit they cant be enforced we know they didnt exeed the limit they breaking the teaming rule that states on server when you join? can you team cant you im confused as as i just posted an adminm told me aslong as not exeeding team limit nothing can be done?

rugged tide
rugged tide
vocal temple
#

No no no you don't understand

#

The rules say one thing but why do admins tell me otherwise in tickets?

rugged tide
rugged tide
vocal temple
#

Teaming up

primal delta
#

hacking

brave auroraBOT
# primal delta hacking

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

vocal temple
#

No making deals to not kill an work together

#

N allies

rugged tide
vocal temple
#

So dosnt matter of you don't exceed the 3 limit as you can still have 2 trios work together we have it all the time but when I report just get told they don't exceed the limit so their fine

brave auroraBOT
rugged tide
vocal temple
#

So why dose it no get looked into past the point of the numbers in the team

#

Just getting the rules clear here not being a dick

#

Well trying not to be 🤣

rugged tide
#

We look at more than just the number of players

primal delta
#

i search the user and says cannot read propreties

vocal temple
#

Well the main time this has happened we all had in game global chat confirming they were teaming they were legit walking round as a 5 man yet admin closes ticket they don't exceed the limit so their fine 🤣🤣

#

So get why I'm confused on the rules abit 😐

rugged tide
primal delta
#

admin can i call u and show proof by clip of hacking or send the clip to you

brave auroraBOT
vocal temple
#

No admission as suck legit coordinating shit all bloody day together and physically roaming as a group how and mp5 this is what I mean we submitted proof yet gets closed haha

rugged tide
primal delta
#

the website wont work

#

i used a different browser

vocal temple
#

Well thanks for your time namai appreciate it an hope more people actually get caught an banned

rugged tide
#

If you believe they are still teaming youre welcome to open another ticket

#

And we can take a second look

rugged tide
primal delta
#

i fixed it ill send the report through

#

i sent it through

rugged tide
#

You will be updated in your ticket

primal delta
#

ok

dreamy rock
#

whitelist

rugged tide
wicked gull
#

What is the criteria for a vpn whitelist? i cant find it anywere

brave auroraBOT
sharp charm
#

Does anyone have time to help me I have some issues?

rugged tide
#

What's up

sharp charm
#

Am I suppost to add the chicken flavoured powder on my instant noodles before I add the water or after I drain the water?

rugged tide
#

Before

sharp charm
#

ah ok thanks

#

dont usually cook

rugged tide
#

I believe there are instructions on the packet 👍

sharp charm
#

yeah there is but it is some weird asian language

#

my ex used to cook but she said i have to pick between her and rust soo.. :/

rugged tide
#

Glad to hear you made the right choice

sharp charm
#

yeah deff no ragrets

azure goblet
#

Not sure why, but when I type /trade or /online on 2xSDT I don't see the message. Any help?

#

Anybody know?

polar spruce
#

How do you cancel your vip subscription

#

nvm im good

mental apex
#

how long does it take for an admin to respond to a ticket?

topaz silo
rugged tide
#

They are replied to ASAP

proud current
#

i joined the steam group and its saying i didnt

west cape
#

bro wyd is wrong w this server i boosted and linked twitch yet i can’t claim either

brave auroraBOT
rugged tide
dawn sleet
#

Why do I keep getting timed out for no fucking reason

west cape
#

n i boosted

woven estuary
#

Keep getting Timed out

#

Rusticated US 2x TRIO

analog jetty
#

Is shop abuse allowed in this server? Continuously buying lowest amount from shop so no one else can use it? Been half hour now..

dawn sleet
#

Why do I keep getting timed out on US 2x trio @rugged tide

woven estuary
#

Yea same

#

me and my friend keeps getting dropped

river slate
#

getting timed out over and over again on US 2x trio

dawn sleet
#

getting timed out over and over again on US 2x trio

#

@covert herald

woven estuary
#

Same, just Timed out all the time

#

Bruh, 30+ minutes of getting timed out no answer in this channel

west cape
#

i can’t claim /nitro

dawn sleet
#

bro these admins are doing nothing

woven estuary
#

@livid linden

#

@rugged tide

dawn sleet
#

@livid linden

woven estuary
#

@thorny oriole

dawn sleet
#

finally

west cape
#

why can’t i claim nitro kit

#

i boosted

river slate
#

US 2X trio

west cape
#

2x trio

#

i’ve had one up

#

no

river slate
#

i made one. response: "Your ticket has been forwarded to the administrator for this case. Please allow them some time to respond."

woven estuary
#

Yea we've been trying to chill for 45min

west cape
#

fr

#

never had to wait this long for a staff to answer a ticket

woven estuary
#

Have we been patient now?

azure goblet
#

please look at my report 🙂

brave auroraBOT
woven estuary
#

Could atleast give us some info on whether or not someone is looking into it

brazen ember
#

Hey, does anyone know why i cant see or hear as far as other players in rust?
For example my friend hears people further away and see them further away without them even loading in for me anyone know a fix
i already have draw distance on max

open notch
#

Hello there are cheaters in solo duoo trio

brave auroraBOT
sharp peak
woven estuary
#

It's been over an hour now with the timeouts

#

Pretty frustrating

harsh harbor
#

Its being looked into

raven ridge
#

What does banned for ban evading mean? i did not do anything

#

can support explain?

true quiver
woven estuary
#

@harsh harbor still being timed out 24/7

tall dew
#

Is there anyway I can get into touch with one of the owners?

#

( @crystal pebble @harsh harbor )

crystal pebble
#

What's up

tall dew
crystal pebble
tall dew
#

A ban from a long time ago

crystal pebble
tall dew
tall dew
brave auroraBOT
crystal pebble
tall dew
#

(Please check dms) trust me it’s all explained

solid widget
#

can i talk to a admin or mod

crystal pebble
solid widget
brave auroraBOT
crystal pebble
timber citrus
#

is there any way to appeal for unban for forgetting to remove a bed of a 4th (only 3 on at the time) / changing codes ?

brave auroraBOT
timber citrus
#

thanks for the answers nugget.

#

so on a 7 day ban you have to appeal to get back in after the 7 days as well?

brave auroraBOT
timber citrus
#

Is there any way of speaking to an admin aside from the ticket that was closed? Don't really understand what's going on.

wintry basalt
timber citrus
#

I understand that but you had quite some conflicting statements and I'd rather speak to someone else to have another perspective on this

#

Feels very odd and wrong tbh.

limpid pelican
#

any admins on?

wintry basalt
wintry basalt
timber citrus
#

I don't want to spam the tickets that seems rather rude :/

wintry basalt
#

I’ll reopen your ticket please head there

true quiver
timber citrus
#

So on Thursday I what, reappeal to not be banned anymore ?

brave auroraBOT
timber citrus
#

Still overall really confused.

true quiver
true quiver
timber citrus
#

I was told why but those reasons aren't true whatsoever

#

which is why I said should I have evidence of not doing anything wrong next time as well by recording everything I do on the server?

true quiver
timber citrus
#

except I am here having to worry about it because I was banned as well as multiple others for apparently something only I did wrong.

#

I accept everything but there's a few things that are completely wrong and EASILY can be verified if you look through the server logs unless you just don't have that much evidence.

#

overall makes everyone involved feel uneasy when a supposed oversight on MY part causes a ban for EVERYONE with ZERO warning and that's IF we did anything wrong at all

true quiver
timber citrus
#

I didn't know this was an argument, I thought I was seeking support from staff to be quite honest :/ so Thursday all of us just appeal and say what? None of us genuinely know.

brave auroraBOT
true quiver
timber citrus
signal mantle
#

does anyone know how to disable the resource plot cost?

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

glass kestrel
#

when do the maps for map voting come out

crystal pebble
glass kestrel
#

okay thankyou

royal slate
#

need help

#

i have 2 people teaming on a solo bedwars

#

and i have proof

crystal pebble
royal slate
#

i am trying but there name is not popping up on it

#

@crystal pebble

crystal pebble
royal slate
#

ok

#

@crystal pebble i made the ticket and i even put the screenshots and had the one screenshot where they admit they wanted to only fight againts them selves

#

ticket is this Ticket
#62594

glass frost
#

Help i am banned from making tickets why??

brave auroraBOT
glass frost
rugged tide
glass frost
tall dew
glass frost
rugged tide
glass frost
glass frost
#

Why?

glass frost
brave auroraBOT
glass frost
#

sorry i didnt know how to send my url i know now how to

#

can i call you?

#

am in VC#1

#

i really wanna explain my things

#

i wanna play in the server cuz my friends are playing in it and am banned for no reason

brave auroraBOT
glass frost
#

i dont get why you guys won't help me aren't you guys support to help can i atleast know why am banned from rust i get this Disconnected: Banned: Association #76432

#

i dont think i played with cheater before i didn't even know that

brave auroraBOT
nimble pivot
#

I need help

topaz silo
flat lion
#

Cant make a ticket because the player that is blatantly cheating name isnt on the websites "create a ticket" and this guy has the best gaming chair in the server

brave auroraBOT
flat lion
#

12.5 kda with 1.6hrs and is only a head beamer

rare cobalt
#

could any admin help me with my ticket?

frank fern
#

@livid linden the admin i am talking to is not responding could you help me

chilly socket
#

any server wiping today?

frank fern
#

it has been 25 min sense this goofball replied

#

@neat totem wya cuh

rotund saddle
#

Hey! so they people I reported got banned, how come the server didnt announce it? Just out of curioisty

brave auroraBOT
neat totem
frank fern
#

send us to another one than

fluid thicket
manic tusk
#

Where do we get the helicopter in the eu trio?
there is no bandit camp

glass frost
#

i have a question i have an ticket and the men is telling me (Please send me all your stream profile URLs., besides that account that you already sent) how do i send him that?

true quiver
#

You can copy a profile url by going to the profile, right clicking on it, and click copy profile url

compact heart
#

Admin

glass frost
compact heart
#

yo admin these kids are teaming

true quiver
glass frost
true quiver
glass frost
glass frost
true quiver
#

We have some of the fastest ticket response times out there

glass frost
true quiver
glass frost
true quiver
#

Do you have a ticket open right now

rotund saddle
#

Are we able to gives bases away on us 2x trio?

spice ferry
grand siren
#

i need help

whole needle
#

i have submitted a ticket for an appeal, please look at it when you have the time anyone. Thank you, ticket #235672

brave auroraBOT
rugged tide
livid linden
#

We do not have any ticket under that ID

glass frost
#

i realy dont get this server i was banned because i was playing with a hacker and i didn't know that and when i opened a ticket and explained everything they just sayed Your ban will remain right now. Do you guys ever unban people its like talking to a wall not to real people L support

brave auroraBOT
wintry basalt
#

It also depends on the server that you were on and the situation

slow cloak
#

guys

#

why cant I send a photo?

#

i have a problem with rusticated

#

is support here?

wintry basalt
glass frost
brisk shadow
prisma ridge
#

I have reported 3 dudes on the on the eu ttrio monday they closed my ticket and asked me to make another ticket but now i cant see any of them on the ticket option

brave auroraBOT
glass frost
#

omg this support is trash i have been trying to get unbaned and nothing work i tell them what the problem is and then they just say the ban will still remain without telling me why its so bad😩

#

i also got banned from making ticket for no freaking reason

#

for the second time on a second account

wintry basalt
outer pasture
#

You made a new account to make tickets on which is why you were blocked. I will unblock your main account so you can appeal. Give me 2 secs.

pure walrus
#

BRO

wintry basalt
#

How could we assist

pure walrus
#

bro

#

hacker in monday

wintry basalt
pure walrus
#

bilal 777

glass frost
wintry basalt
#

Happy to help!

lament nebula
#

Hello i was just wondering how to go about a little issue here, a friend of ours joined the server and one of our teammates decided to play with him since no one else was online so he left the team and rejoined now and i just told him we cannot ally with anyone etc and he didnt know he couldnt leave the team etc. He didnt auth on any other tc but the ones with me and my mates in our original trio. BUT the friend he played with did auth once on OUR tc and never got any codes or sleep bags and will not be playing together in the future since he didnt read rules stupid him ^^ warning please?

brave auroraBOT
near pond
#

yoooo
i got banned for using an ISP as a VPN??

#

i had to google what that even meant...

#

i dont use a VPN

#

i dont cheat at all, just want to rejoin the server i play almost every thurs

brave auroraBOT
urban mica
#

is there a command i can type to get a car in the modded server because my mmb doesnt work

glass frost
#

guys i made a ticket and the man asked me for config.vfd file is it save to send him?

lost dragon
glass frost
narrow veldt
#

any mods on that can hop into vc

wild scaffold
#

Is there a grace period if you get dc'ed?

narrow veldt
#

@uneven pier do you mind hopping into a vc quick

uneven pier
narrow veldt
#

i did but im trying to get a teammate that is hacking banned lol

brave auroraBOT
fierce sierra
#

I have been banned for group limit but I was not playing it would have been the other teammate it is more I bought the vip to play this wipe

brave auroraBOT
teal violet
#

Can anyone please tell me how to unbind right mouse click changing my building material

kind pendant
#

Anyone has an ideea when eu log wipe will be?

lament nebula
#

where to report cheaters in this discord

brave auroraBOT
iron thunder
#

AU sandbox keeps crashing I personally lost 4hrs of building today and now my footprint just despawned everyone in global is saying the same thing

sweet viper
#

I don't see lfg

wintry basalt
shy heath
#

Is map voting available for Us Main. If so how long before wipe does it open and close

mental apex
#

litterly just said 75 scrap for python at outpost and now im muted for saying it 1 time??

brave auroraBOT
fallen charm
#

When is wipe on Eu Lonh?

brave auroraBOT
shy heath
rugged tide
#

@shy heath

shy heath
#

thank you

next summit
#

ive been wrongfuly banned

rugged tide
next summit
#

is there a vc for support

rugged tide
next summit
#

ok thx is there a estimated time for a ticket response>

rugged tide
#

As you have to wait for the admin responsible for banning you the wait time can vary compared to a regular ticket, for that reason I cant give you an estimate

inland bone
#

I keep getting dced and getting a "Disconnected: Steam Auth Timeout"

brave auroraBOT
inland bone
river tartan
#

can you loot glitch?

#

where you put sutf on a body to get it out of a base

agile thistle
#

how can i get perm to creat a ticket ?

frank fern
#

@neat totem can you help a homie out rq

#

@livid linden can you help With my ticket rq

#

it had been 2 hours

#

@lost dragon

lost dragon
#

Whats going on?

frank fern
#

my friend has waited 2 hours for a response

#

and was told he could be unbanned today

#

his name is BallTicklinBandit69

lost dragon
#

We have to wait for the banning admin. They are probably busy right now to please be patient

cerulean comet
#

When are these Koreans at T10 on 2x monday going to finally be banned

frank fractal
#

I been waitin so long for him to do something and I don’t want to wait another 2 hours for him to response and maybe get me unbanned

#

Pls

#

I wasn’t online for wutever happened

lost dragon
frank fractal
#

Is there any way u can get ahold of him?

lost dragon
#

We have notified them and they will look at your appeal as soon as they can.

frank fractal
#

Ok thank u

cerulean comet
#

@lost dragon Can someone please look into my ticket about the T10 Korean group

#

sorry to ping

#

but they are actually ruining the server

frank fern
#

couldnt you just unban him tho @lost dragon

broken badge
#

i boguth vip and its not showing up in the minigames server

brave auroraBOT
frank fractal
#

It’s been 4 hours now

#

Someone just do it

#

Please un ban me

#

Pls unban me

#

I’ve been waitin since 4:00

livid linden
#

You will need to be patient and once the banning administrator is available they will assist you

frank fractal
#

Bruh

stray grotto
#

admin muting people on solo duo trio for no reason

#

get em

#

strip him

#

L admin

#

hes a chat mod actually not even a admin

livid linden
#

We do not have chat mods

stray grotto
#

it says muted by moderator

brave auroraBOT
# stray grotto it says muted by moderator

Are you requesting an unmute? If so, please note that we do not unmute unless the mute was in error. Not knowing the rules is not an excuse. If you believe it was an error, make ticket using #🎫︱create-a-ticket and let us know what you said that got you muted. If it wasn't an error, please do not try to argue as you may get banned.

stray grotto
#

i didnt get muted everyones getting muted

livid linden
#

Every user which was muted has violated our chat rules

stray grotto
#

he muted like 12 people in a row for no reason

livid linden
#

If a user feels their punishment is unfair they are able to appeal it by creating a ticket as stated above

stray grotto
#

hes only typed in chat for a bag lmao meat head

cloud rampart
#

@livid linden can u look at my ticket pls

#

#62972

livid linden
#

If you've submitted a ticket it will be reviewed shortly!

cloud rampart
#

sounds good these kids are just blatantly cheating

brave auroraBOT
median rose
#

how do i verify?

brave auroraBOT
dire storm
#

Hey! @livid linden so for how long has rusticated had their nazi style recording plug in for voice chat?

livid linden
#

We've had the same chat rules for several years

#

Our chat rules apply to both text and voice chat

harsh harbor
#

He can't be racist in his mic so he isnt happy

dire storm
#

I could really care less, I got a 2 day mute for saying queer so

brave auroraBOT
harsh harbor
#

lol

dire storm
#

Oh what did I say?

harsh harbor
#

You know what you said

#

and you don't even get muted without 3+ warnings

#

which means you did it 3+ times

#

so gg

dire storm
#

Like I said

#

I dont really care about the mute

#

Im just curious about the legality of it

harsh harbor
#

they will have a conversation with you if you wish

#

By playing our servers you are giving consent as notified in chat

#

If you wish to not give consent you have all the right to leave

dire storm
#

You see thats the issue "consent" In the US its 13 under coppa but in the EU its 16 under the gdpr

harsh harbor
#

Rust is a 18+ game

#

Which if you read facepunches TOS you also agree to as well

dire storm
#

So, do you guys have restrictions in place to ensure that people from the EU cannot join?

#

Facepunch Tos is 13

#

Not 18

harsh harbor
#

Again feel free to discuss legal with our legal team

dire storm
#

you and I both know that email just gets cloud flaired to your email lmao

harsh harbor
#

Lol okay

crystal pebble
#

He's sad that he cant scream hard r's without being punished for it ):

keen shoal
#

Hello Noellerp how are u 🙂

crystal pebble
#

Hello Officer I am great how about you

keen shoal
#

Im doing well, i got a new puppy 2 days ago

harsh harbor
#

what kind of puppy

keen shoal
#

hes 9 months old and hes SOOOOO cute

harsh harbor
#

older then our puppy 😛

keen shoal
dire storm
#

I made sure to cc your "legal team" in the email I sent to facepunch legal

keen shoal
#

what kinda puppy do u have?

harsh harbor
keen shoal
dire storm
#

ah damn

#

cant send the fact or cap guy

#

sad days

keen shoal
quartz knoll
#

where do i report some one

brave auroraBOT
crystal pebble
fluid oracle
#

Chinese traveler is cheatinmg been cheating since start of wie

brave auroraBOT
compact rain
#

hey there is there any admins that can help me right away i made a ticket but we arew being cheated on and might lose the base

brave auroraBOT
crude relic
#

hey got a cheater on rusticated mondays rn

brave auroraBOT
zealous kite
#

is using f7 in game to report a player for cheating the most efficient way to resolve the issue, or is it helpful to report in discord too?

brave auroraBOT
zealous kite
#

that answers my question nvm

primal bloom
#

Can u vote maps on monthly’s

rugged tide
wintry dove
#

yo can you guys come get this spinbotter off bedwars us?

#

76561199181110854

#

@rugged tide

rugged tide
#

Make sure to clip any evidence

wintry dove
#

dude is in here rn flying around the map lol

lucid fjord
wintry dove
#

same

lucid fjord
#

bro killed a 2+ hour game for us :/

wintry dove
#

ridiculous fr

lucid fjord
#

where these admins at?

wintry dove
#

been like half an hour no response to the ticket

rugged tide
#

Due to the complicated systems implemented in our minigames server only Killa and Noelle can handle Minigames tickets, meaning a regular admin cannot assist you

wintry dove
#

waited a half an hour dude finally got kicked. just for the server to crash lol

fringe plover
#

1 russian cheate i report him but he kill me 3 times

brave auroraBOT
frosty turret
#

Some admin banned me from the rusticated servers for hacking and I haven't hacked. I would love it if some admin could unban me.Thx

brave auroraBOT
keen shoal
#

any reason why my rustlink commands dont work but says im dead in team chat? or is that a rustlink question

brave auroraBOT
crystal verge
#

deluxe Christmas lights are broken on the au build server, they wont attach to the walls, they just disappear into oblivion when you try to place them

#

@rugged tide

pulsar oak
#

is the wipe a bp wipe

granite widget
#

map voting when?

still siren
#

is there anyway to get ore on sandbox to test my industrial build?

reef geode
#

Do the severs rewipe after force at the time there suppose to or nah?

blissful fractal
#

Hi!! how can i get verified on discord?

bronze sandal
#

yo can someone help with the vip stuff cus i bought it and it says now it will renew but i aint want another vip

brave auroraBOT
#

@bronze sandal

You can cancel your subscription by following the instructions you received in the email right after the purchase was made. You can also visit recurring payments page on Tebex and login with your email to view your previous payments and cancel your current subscriptions. If you have further questions please #create-a-ticket or ask directly in the #support channel

You can find this and many more frequently asked questions in the #906746902723305472 channel

kindred kayak
#

whats max team limit for rusticated eu main/ how much can the team limit hold

spice ferry
kindred kayak
shell haven
#

hewllo

#

how do i get banned

#

for playing with some random dude

#

i didnt know had multiple bans

#

and only i get banned

#

that is so dumb

lost dragon
frank fractal
#

@neat totem can u pls look at my ticket

#

I’m at school so I talk to later on it

neat totem
#

All Rusticated tickets are already being looked into

frank fractal
#

I created my ticket yesterday but u weren’t there so I make a new one

neat totem
#

All my tickets were closed a few hours ago

frank fractal
#

oh no u responded i just didnt get it

#

thx for unbanning me

#

i was at school so i couldnt see it

neat totem
#

No worries, have a good day!

shell haven
#

The dude told me

#

To open a ticket when wipe is tmr

brave auroraBOT
shell haven
#

He said I can get unbanned tmr cuz I got banned for 7 days

bronze sandal
#

So i still dont understand how i can cancel my subscription about the skip queue because i clicked on the make a ticket but it wants me to click on a player but i dont need that. Also the other link with the Tebex thingy says I don't have any subscription so im kinda lost about how I can cancel the renewment of it

brave auroraBOT
untold surge
#

how many people can you have in a team group on medium

hazy sand
#

The UI is 12 but you can have more than that on your team

untold surge
buoyant lava
#

killa could u plz add me a friend i need to talk to u about donating servers

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

bronze sandal
#

So i still dont understand how i can cancel my subscription about the skip queue because i clicked on the make a ticket but it wants me to click on a player but i dont need that. Also the other link with the Tebex thingy says I don't have any subscription so im kinda lost about how I can cancel the renewment of it

brave auroraBOT
livid linden
bronze sandal
#

thx man

#

I got it now

reef aurora
#

Be aware of scammers posting links to team up!! They will try and steal your steam information do not use any google forum to fill out any information.

latent snow
#

Ay, i bought a queue skip last night before going to bed and today i realized i bought it for Thursday instead of monday trio. Is there any chance an admin could do me a solid and swap them?

wintry basalt
daring kite
#

eu thursday trio full wipe and map wipe ?

wintry basalt
daring kite
#

ı sory bad translation

#

offical wipe ?

#

map wipe ?

wintry basalt
daring kite
#

thx man

worthy maple
#

@wintry basalt hi, is it uk 7pm for full wipe for the eu trio server?

wintry basalt
#

All servers will wipe it's blueprints and map at force wipe which is at <t:1683223200:t> auto set to the timezone on your device

worthy maple
#

okay thanks alot

gaunt basalt
#

What time will the EU Trio Thursday server have a wipe?

lost dragon
ionic walrus
#

can it be so that eu long havent got big quarry

hollow badge
#

i need help

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im banned for no reason

wintry basalt
hollow badge
#

i did

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no i didnt

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it says im blocked from creating tickets

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wtf

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aint no way i allready planned to play with my friends and now it says im banned when i didnt even cheat

brave auroraBOT
molten saffron
#

how do I get white list

wintry basalt
hollow badge
#

i cant on the website

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it says im blocked

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can somone pls help me

dusty coral
#

@wintry basalt whats the process for getting geforce now whitelisted? or does it not need a whitelist

brave auroraBOT
wintry basalt
hollow badge
#

can somone help me im banned and a stupid admin doesnt understand my situation and instantly closed my ticket and blocked me from making another one

wintry basalt
wintry basalt
crystal pebble
#

stupid admin understands the situation and your ban will still remain

hollow badge
#

bro i talked to another admin and he said wait a month and create another ticket

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and i waited 2 months

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i have ALLL the proof im innocent

crystal pebble
#

You were told to wait 150 days

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However, your ban is now permanent.

dusty coral
#

@wintry basalt that helps a bunch thanks ❤️

kindred mantle
#

how do i join server i cant find it on rust

crystal pebble
wintry basalt
kindred mantle
#

im on pc

wintry basalt
kindred mantle
#

yes its up to date

wintry basalt
kindred mantle
#

us main

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finally was able to locate it

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thanks for the help

wintry basalt
hushed viper
#

how long does queue skip take to activate ?

echo hound
#

^

hushed viper
wintry basalt
hushed viper
echo hound
#

^

ionic walrus
#

how do i get unmuted from rusticated us trio

brave auroraBOT
stone cradle
#

/trade on the US 2x Trio isnt working for me and/or my teammate but seems to be working for others.. any reason why?

novel patio
#

i was 3 in q and my game chrased this game is a joke

errant roost
#

admin why is there bradley at water

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on us main\

cloud rampart
#

bradley is at every monument on 2x thursday

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how is this even a thing

harsh harbor
#

Rust added something that broke it

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we are working on a fix

echo hound
#

why is it taking so long for some to read my ticket

wintry basalt
#

All tickets has been answered

echo hound
#

mine hasnt

cloud rampart
#

are u gonna re wipe ?

wintry basalt
cloud rampart
#

i hear ak and this early

wintry basalt
#

Please read your ticket and do what you are asked

cloud rampart
#

l9

echo hound
#

can u get refund on queue skip

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i got it for wrong server

cloud rampart
#

is server gonna re wipe ??

worn python
#

It did

harsh harbor
#

Issue should be fixed

worn python
#

How do I claim the discord kit

brave auroraBOT
echo hound
#

@wintry basalt can i get a refund for the queue skip i brought it for the wrong server

wintry basalt
#

That is not up to me to decide please head back to your ticket and wait for a response

echo hound
#

ok thank u

bleak sequoia
#

Hello guys

#

I have a problem

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when I go to the rusticated server, it gives the following error blocked isp as a vpn is not allowed

brave auroraBOT
kind helm
#

is the creative server RMG US broken i cant join the server it just hold me in warming prefabs?

harsh harbor
kind helm
#

ok thought it was me:)

stiff leaf
#

What's going on with the eu long server

west torrent
#

I usually dont play with randoms. On Rusticated, If I play with a random and they turn out to be cheating do I get banned for association?

brave auroraBOT
left carbon
#

Eu long is crashed boys

gaunt falcon
#

server dad eu long

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ded

untold hill
#

whats going on with the minigame server

harsh harbor
#

We are working on it

untold hill
#

thanks

worn python
#

How do I get the free rewards for discord

coarse pelican
#

hey, i just tried to join rusticated with my friend so we can play on force wipe and im banned for hacking?? i dont even know why. i tried to appeal on rust legends because im banned for the same thing, but i dont understand why. ive never cheated, every cheater says that but seriously i have never been banned from any game ever, never had a vac ban or anything, and my steam acc is over 5 years old. if i was hacking id have a vac ban, correct? i really dont understand, help please. i cant even create a ticket because it wont let me login on rusticated

brave auroraBOT
serene saffron
#

create servers r down

hexed jewel
#

Can anyone help with a problem?
I can’t connect any server
Because I can’t download the map
I don’t know what can I do because I reinstalled the game
& Everything
And nothing changed
Still cannot enter in any server
I can take a screenshot of the problem name
If someone need it
Disconnected: Couldn't Download Level:
RedditMaps_4000_267284494_05-03-2023 (Cannot resolve destination host)

marsh bane
#

Kids cheating

brave auroraBOT
# marsh bane Kids cheating

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.