#🆘︱support

1 messages · Page 25 of 1

fiery dune
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pls pls pls

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ill do something weird if you answer ticket pls

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@livid linden

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@rugged tide

fallen mist
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ticket #55044 please

ionic walrus
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how to u get verified

brave bay
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i found a hard cheater in us 2x trio just now watch out for him his name is Sesspassu

brave auroraBOT
ionic walrus
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@brave bay how to get verified

brave bay
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idk just joined to report a player

ionic walrus
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oh

outer pasture
brave bay
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W ban thx guys that was quick

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i did

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it didnt load in bc ur create a ticket thing has a error go fix it

celest plank
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how to auth

brave auroraBOT
abstract reef
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Hello, I was told i was unbanned by Killa but im clearly not 😦 my ticket was #55022

tired crypt
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i just got like disconnected from rusticated us medium

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but i cant join when i retry

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it just says negotiating connection and then disconnects me

agile mantle
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server crashed maboy

tired crypt
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how long til up

agile mantle
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idk

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10 mins roll back

tired crypt
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ok

ashen cobalt
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@outer pasture

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can you help my friend creeprecon

ashen cobalt
frail bloom
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he typed abow us

outer pasture
robust sigil
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hi, can i have an update on ticket 54952 and 54901 since i provided a lot of info that a cheater was playing with a group for A WEEK and they haven't gotten banned + offlined us

brave auroraBOT
rugged tide
robust sigil
# rugged tide Updates are provided in your ticket

the last update was "I will forward your concerns to the banning admin of that user.". so you guys are basically telling me i can play with a cheater for a week straight and after you ban him and i've profited a ton off of that, you let me play on rusticated? dope, imma think about that 🙂 i've given so much evidence these guys are doing shady stuff and you don't really seem to care. guess everything for pop huh

brave auroraBOT
rugged tide
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But nothing will be done about it here, so I would suggest creating another ticket if you are still having issues

robust sigil
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well, a cheater was playing with a 10 man or whatever but wasn't in their team and an admin said it wasn't clear enough to ban them so i gave evidence that he was indeed playing with them, and they're still playing on the server

rugged tide
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All I can suggest is that you make another ticket so it can be forwarded to the appropriate admin

tall island
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yo can any admin call w me and my friend this is the problems hes try having

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HELP!! i cant connect to some servers.
Hello guys i have an issue, maybe you can help, its been for a week now that some servers dont show up on the server list, my friends are playing them, when i try to join via steam (friendlist) it appear "the server is not responding" and when i try to use the client.connect command it says connection attempt failed. the servers i'm trying to join are rusticatedUS solo/duo/trio. Please help

I tried:

  • uninstalling and installing it again

  • uninstall and reinstall the anticheat

  • puting in dmz mode the router

  • reseting the router

  • verifying the integrity of the files

brave auroraBOT
tall island
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@hazy sand

hasty abyss
tall island
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ok 1 sec

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we went to oilrig with mini he dced out of thin air joined couple times back but instantly disconected now the server is just gone

hasty abyss
tall island
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i seen a post on reddit before w the same thing

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like 4 yrs ago

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alr well see man

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u think disabling firewall or what?

sullen flame
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I boosted 2x and still dont have my kit

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on the 2x trio

tall island
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its working now

quick urchin
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any admins on

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blatant cheater on rustoria saturday 2x trio

brave auroraBOT
hazy sand
livid linden
stark lion
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blatant cheater on mini games

brave auroraBOT
agile hollow
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2x solo duo trio just crashed

woeful mist
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can i plz get somone to look at my ticket

main lynx
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can someone look at my ticket

cold zenith
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if yall need any other information with my ticket, please lmk.

neat night
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A

neon snow
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i need an admin

mystic mason
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how do i remove thiing on rusticated trio

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what command

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solo dou trio

torn tiger
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why I can't join any rusticated server

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I got kicked while being on top of scrap heli and now can't join back

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?

outer pasture
outer pasture
rigid sage
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Why do I keep DCing from 2x servers :/

torn tiger
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nope just got kicked out again

rigid sage
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Started happening last wipe

torn tiger
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same just DCed twice in 10 min

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once just normally using night vision

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previous probably flyhack but just can't join back

brave auroraBOT
rigid sage
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Yeah, I'm getting Timed out and then can't join for like a minute or two

torn tiger
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now it seems like I need to verify my files to fix the problem

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it's weird cuz they disappear from like history , friends , officials

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u can't even find the server

rigid sage
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Yeah, having same issue with not being able to find the server after I dc

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Happens to me on 2x Monday

torn tiger
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I have issue on eu main

rigid sage
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But I can still find 2x Thursday on the serverlist

torn tiger
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I can't join any of rusticated

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but I can join anyother

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idk what to do it's first time that it happened

torn tiger
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the problem ?

rigid sage
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nah, been playing for 10 minutes without DC

torn tiger
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I can't join now around 10 min already

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server doesn't come up lmao

torn tiger
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got any solution ?

harsh harbor
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The hosting is currently looking into the issue seems many servers are facing the same issue

torn tiger
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u guys share hosting with any other servers ?

harsh harbor
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A lot of rust server owners use this same hosting

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They are one of the best

torn tiger
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ah okay

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but it doesn't affect everyone

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so weird

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my teammates same country playing the game rn

harsh harbor
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Its because a hosting is made up of many different PoP's

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Meaning you are connected through on PoP that is having issues

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while others are connected through a different PoP

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or it could be not a PoP issue at all, it could be your ISP or a upstream to your ISP

rigid sage
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But I only listen to rock myswamp

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now it happened again

torn tiger
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u were at least playing

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I be dcing last 30 mins

rough gust
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is it possible to talk to an admin? i cant make a ticket on the website

rough gust
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guess thats a no then

outer pasture
rough gust
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Oh Hello. I'm trying to make a ban appeal on the website but it just keeps telling me network issue. Was thinking i might be able to talk to an admin on Discord instead

brave auroraBOT
outer pasture
rough gust
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il try that

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Still not working :/

outer pasture
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What is your steam ID

rough gust
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Can i send it to you in DMs ?

outer pasture
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I found it, You seem to be the only one having issues as of now, Are you trying to upload files?

rough gust
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yea im trying to send a clip with the ticket

outer pasture
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Send the ticket without the clip then upload it once it is made.

ancient belfry
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i just got a vip kit how long qwill it take to get?

brave auroraBOT
foggy perch
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how do I link my discord

brave auroraBOT
bright matrix
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im just curious why are the minis weird on these servers at least on the us medium

crystal pebble
bright matrix
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they feel really touchy

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its like they multiple the sensitivity

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i already fly at 3 sens but it feels more cracked out like its set to 5 or 6 even though you cant set it that high

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all my teammates fly it too so i know its not just me

bright matrix
harsh harbor
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Well we change nothing with Minicopters the server is 100% vanilla other then the custom map we use

bright matrix
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Alright interesting

bright matrix
final turret
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Hi there! Everytime when i want to connect to the Server i get instant a disconnect. I just got this problem on rusticated. can someone help me or got this problem too? i want to play with my dudes here 😄

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Ill never played on this server btw

rugged tide
final turret
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@rugged tide

rugged tide
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You will need to create a ticket to get this resolved

final turret
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thanks 🙂

hybrid tiger
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which country in europe is the EU servers hosted?

crystal pebble
hybrid tiger
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ok thanks, i'm brazilian and i have to use vpn to be able to play with less than 200 ping

brave auroraBOT
crystal pebble
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Let me know if we can help you with anything there

hybrid tiger
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ok thanks

thin sage
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If i buy the $5 VIP KIT, will I have access to the skinbox?

brave auroraBOT
crystal pebble
tawdry ingot
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I’ve been insided anything can do?

true quiver
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We do not have rules against insiding

tawdry ingot
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Weird

true quiver
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Very few servers have rules against insiding

graceful fjord
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Are no mods online?

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Eu 2x has been down for the last hour

graceful fjord
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3 hours now, any idea when it's coming back up?

tight sage
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Wipe

graceful fjord
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what?

naive whale
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How should I join the white list

steady flint
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Hello guys

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I need help

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Jamel is cheating on EU MONDAY TRIO server, he knows where I am, he moves and shoots accordingly, please check.

brave auroraBOT
vernal kestrel
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hey! im stuck in 9930/9930 asset warmup if i reconnect would i lose my Queue ?

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Been like that for already a whole minute

alpine creek
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i CANT JOIN eu 2x mondays, it only says disconnect?

vernal kestrel
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@harsh harbor sry for the ping but idk what to do =/

rugged tide
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Please do not ping staff besides myself or @livid linden

iron crag
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help

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there is an hacker in rustcated eu mondays

brave auroraBOT
iron crag
shrewd crane
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upgrade queue on eu trio

brave auroraBOT
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The amount of maximum players that can join a server depends on the server performance. The biggest influence on the server performance is the amount of player placed entities; this includes bases, walls, etc. The more player placed entities there are on the map the less performant the server is. This means the longer into the wipe, the less people can join the server. If we were to ignore the server performance and increase slots, it means everyone will start lagging.

wraith fable
rugged tide
wraith fable
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the other admin said I can ask here

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and also tickets take a long time

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its not that hard to answer I guess

uneven pier
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You have an active ticket, you will need to address concerns there. Please allow time for the admins to respond

wraith fable
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ok

junior salmon
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Hi, I've been banned from EU trio monday, what do I have to do to appeal the ban?

brave auroraBOT
rugged tide
strong heath
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How to talk to admin? im having problem with my base on EU monday trio

rugged tide
junior salmon
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One question when I send the ticket I don't get anything, does that mean that it has been sent

rugged tide
north trench
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Im trying to report a player but not players showing up in results any fix or can i just name the player here?

brave auroraBOT
lost dragon
dusty lark
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Opened ticket #55450, I don't know if there is a admin on

wintry basalt
young stag
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admin

livid linden
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?

safe briar
harsh harbor
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Yea will be fixed in a min

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Admin is loading in 3 mins ago

safe briar
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Cheers, we get our shit back right? otherwise thats so bs

harsh harbor
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We can't return everyone's loot, 4 different people reported it to us in the last 5 mins

safe briar
gloomy summit
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any admin's online?

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men play with ESP

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and dooo all time head

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help pls baned him

loud sandal
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I just got banned from US 2x mondays for no reason

harsh harbor
safe briar
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@dapper yew

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or do server rules not matter

outer pasture
safe briar
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mb tho ig

cold copper
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Please unmute me on US 2x duo I said something to get an ak in chat

brave auroraBOT
cold copper
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rip

solar magnet
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hei admin

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hey

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can i check my ticket

past steppe
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hi, I keep getting disconnected from the server, not ban. If I join with the game booster (vpn) it just disconnect itself, without vpn it works. Thank you for any advices. Any solutions? ( just because without vpn it is too laggy to play)

brave auroraBOT
keen grail
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hello

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raknet kick on EU trio monday

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do you have another ip to connect on it?

surreal crag
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why is my ticket keep going back to 0% when i try to upload it?

neat totem
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Are you attaching a file on the ticket?

surreal crag
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yeah

neat totem
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Try to create it without the video

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And upload the clip after

surreal crag
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i gave up trying to submit it, some guy kept screaming the n word at me and just didnt feel like playing the server

craggy roost
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Removed me after the last message

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Its just a scammer like the usual in discord

lofty shore
outer pasture
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Banned.

lofty shore
sonic dome
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I would like to know the reason I was banned. I just got the game from steam two days ago and didn't do anything wrong. What did I do that is considered cheating?

brave auroraBOT
outer pasture
sonic dome
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Thank you

paper lion
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can i get some help

neat totem
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Sup?

paper lion
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hey you just helped me

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the teamers that took my loot is there any way i can get it back?

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or do yall delete the base?

neat totem
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We do not delete their bases

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We leave the bases there, you can either raid it or wait for it to decay

dapper yew
velvet ledge
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@crystal pebble primo maps tomorrow I believe in you

brazen phoenix
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i made a ticket about a clan of cheaters can some admin please ban them holy

brave auroraBOT
rugged tide
brazen phoenix
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i made it yesterday not a few seconds ago

rugged tide
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Then read the reply in your ticket

brazen phoenix
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the admin said he lagged out since i made the ticket, but we called them out for cheating in chat

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the clip shows him cheating im kinda confused why him lagging out has to do with anything

rugged tide
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Feel free to open another

brazen phoenix
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the admin didnt say anything about it being sufficient

rugged tide
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Well that is how our process works, as they were not online we could not look into further

brazen phoenix
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even if theres proof that hes cheating

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he shot me 3 times with a db while reloading it

rugged tide
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If the proof you provided was sufficient he would have been banned

brazen phoenix
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i made another ticket and hes online now

rugged tide
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Ok then please refer to your ticket for updates

brazen phoenix
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okay thanks for getting back to me and being respectful bout it, not many staff on some servers do that

short charm
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i have a question to why my buddy got ticket blocked and remained banned his discord name was Dari#1358 and he tried joining on his vpn which with his household circumstances needs it on when hes using his pc i myself dont wanna be ticket blocked but i just want to figure this out cause it sucks making him play alone on other servers when our group plays here, id like to figure this out if possible thank you

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not what i need help with

rugged tide
short charm
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sure

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give me a few minutes i apologize

leaden sapphire
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i accidently binded middle mouse button, and now when im in rusticated sandbox, i cant open menu, Anyone wanna help?

rugged tide
leaden sapphire
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thx

short charm
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dude changed his name is it okay to come back when i get a reply

rugged tide
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Feel free to ping me any time

short charm
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alright i appreciate it <3

brazen phoenix
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yo nooblet if you watched the clip for 30 minutes then you’d notice he’s still reloading when he killed me but whatever

night crest
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Neat

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Please understand we require ONCLUSIVE evidence to take action, I investigated as well as looked at the clip and your issue was handled.

short charm
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@rugged tide 76561199278667061

rugged tide
short charm
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alrighty and thank you for taking the time to help as much as you can

rugged tide
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Have a good day

short charm
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you as well

brazen phoenix
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bruh onclusive isn’t even a word fam

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neat 😂

hasty abyss
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You understood what he was trying to say. He tried to type Conclusive.

brazen phoenix
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no i didn’t know what he meant dead ass

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i looked up onclusive xD

grizzled needle
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if i got raided by a cheater and u guys ban him do u demolish his base?

brave auroraBOT
rugged tide
grizzled needle
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why??

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the cheaters are intefering

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that sucks

livid linden
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We as administrators do not interfere with the gameplay as it would be unfair to other users if we were to remove the base

grizzled needle
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what so if a cheater raids me and takes everything and there is nothinh i can do to stop him it is what it is??

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how would it be unfair?

livid linden
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The base is left so any user can fight for it, if we remove it the users around the base at the point in time it is removed has an advantage compared to other users

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This is not something we will not interfere with

grizzled needle
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i see

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would you be able to check out my ticket and spectate the guy?

livid linden
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If you've submitted a ticket an administrator will investigate the user as soon as one is available

shut grove
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yo @livid linden

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can i ask a question?

rugged tide
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Ask away

shut grove
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so my friend was playing with someone who had a gameban for his other account. the person who had the gameban on his other account got banned for cheating, and my friend got banned for association, is there any way i would be able to play with him again? the guy had his gameban like 3 years ago, and it was on oxidation.

brave auroraBOT
rugged tide
#

6: We have a strict gameban policy. One gamebanned account is allowed if you have appealed your ban in create-a-ticket. Appealing does not guarantee an unban. If you are caught on our servers with one or more gamebanned alts without appealing it first you will be instantly removed from our servers. This also includes teammates of any rulebreakers.

shut grove
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alright what about my friend, would he ever be able to play again?

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he was banned for association

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on oxidation

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@rugged tide

rugged tide
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Oxidation bans have nothing to do with us

shut grove
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he wasnt banned from rusticated until he got banned from oxidation

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rustinity, oxidation and rusticated

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all 3

rugged tide
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We are not associated with oxidation

shut grove
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alright ill tell him

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he is not home rn but ill let you know when he makes a ticket, is it possible if i can make one for him?

rugged tide
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No your friend has to make one for himself

shut grove
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ok

tawdry jewel
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yooo

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i need an admin

cloud seal
shut grove
compact escarp
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there is someone making the game lag at outpost on Rusticated-US TRIO Monday

hasty abyss
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It'll dissipate when people take off in them

shut grove
#

@hasty abyss how long does a ticket take to respond?

wintry basalt
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Please do not ping staff

shut grove
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i got u

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mb

shut grove
#

can i talk to a admin?

marsh lion
#

why is the punishment for racism in voice only a one hour chat ban lol

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and not perm ban

rugged tide
shut grove
#

namai

rugged tide
#

Hi

sage geode
#

NAMI can we tlak

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talk?

rugged tide
sage geode
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if i make a ticket can i talk to u

rugged tide
#

I'm about to get off my PC but all admins will reply to tickets asap

shut grove
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because his ticket said violated rules

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i dont understand what rules he has violated

rugged tide
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I'm not familiar with your situation, all appeals are handled via ticket. If the appeal is denied it means the ban will remain, we are not required to share evidence

shut grove
#

not even what rules he violated?

rugged tide
#

I don't know who you're talking about

shut grove
#

og2tone

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i used to always play with him no problem

rugged tide
shut grove
#

can i send you ss?

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in dm?

sage geode
#

yeah i was banned for association and they said im perma banned

shut grove
#

on oxidation

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but you guys said your not linked with oxidation

brave auroraBOT
rugged tide
#

We have zero connection with oxidation, our org covers Rusticated, Rustinity and Limitless only.

shut grove
#

it was like a chain ban on oxidation, rustinity and rusticated all 3 at the same time

#

and then he makes a ticket and nat just say he violated rules

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but im trying to understand what rules he violated

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thats what im confused about

rugged tide
#

If you keep discussing your bans in this discord you will be timed out or removed permanently, your ban is remaining. You have been told in your ticket from 22 days ago why you are banned.

shut grove
#

ok

shut grove
rugged tide
shut grove
#

there is 2 one 10 months and the recent one today

rugged tide
#

Your ban is unappealable, please stop discussing it here.

shut grove
#

i cant send a screenshot here but he only sees 2

#

im not trying to bother you.

rugged tide
#

Doesn't matter if he can't see it, it's unappealable anyway.

#

I already told you this

shut grove
#

how is he supposed to know the reason of violating the rules if he cant see the one 22 days ago

#

can you just send him an ss of the chat 22 days ago

rugged tide
#

I suggest you read up on our rules and think back on what you might have done

lavish remnant
#

HI

neat totem
worldly birch
#

I have a cheto with me called thunderdweller

honest temple
#

@neat totem can you ask the owners to add a repair bench in bedwars rusticated got so many skins can't even use them..

neat totem
honest temple
#

yes i know

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but they won't listen to me

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i'm a rust goober...

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and i know you will listen to me

honest temple
harsh harbor
honest temple
#

if u guys just put a workbench in it

#

then

#

it's perfect Rusticated_Orange_Heart

quick summit
#

Is there a way to remove the mini toolbox bottom right on the build servers for cinematics ?

rugged tide
lyric lava
#

@rugged tide

#

yo

rugged tide
#

Sup

sonic vigil
#

How do you access the hud that is on scree on the Build Server?

lyric lava
#

there is guy cheating using aimbot and fast shots i made ticket about him

brave auroraBOT
lyric lava
#

already made ticket

rugged tide
#

Then please be patient and an admin will reply asap, refer to that for updates

lyric lava
#

k

sonic vigil
#

@rugged tide How do you access the hud that is on screen on the Build Server?

rugged tide
#

Open chat if not there is a bind for switching the bgrade I just cant remeber it off the top of my head

ripe wasp
#

Hi i need help

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There is helper in here ?

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There is members in this server that trying to scam people i have proof

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I need staff member fast

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They almost scammed me

#

@rugged tide

rugged tide
ripe wasp
quiet marten
#

now when i try to submit another ticket it's stuck at 0%.

outer pasture
#

Tickets are working, If you are trying to upload a clip in the ticket please make it without then upload after.

quiet marten
#

it wont let me attach my clip even after i made it

livid linden
#

You can upload the clip to youtube/streamable/etc and then provide a link in the ticket

teal rock
#

hey i just came back from a roam and my base codes are changed im sure i got insided by a guy we were playing with he invited his friend to the call and im sure he changed the codes if not can an admin check for the name of the guy inside

lyric sand
neat totem
#

I'm sorry but there's nothing we can do about it, we do not interfere in the gameplay

astral orchid
#

#freemyboymulkey8798

#

@admins

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@true quiver

outer pasture
astral orchid
#

he did

atomic marsh
#

how to get the whitelist

astral orchid
#

and they said they wouldnt unban him

#

even though he didnt cheat or nun

brave auroraBOT
astral orchid
#

he just said sum racist things

outer pasture
#

Well that is the final outcome, We do not discuss bans here.

astral orchid
#

unban him

outer pasture
brave auroraBOT
astral orchid
#

hes french and didnt know what the nword meant

lyric sand
stuck moat
#

I want to report a player

brave auroraBOT
cloud hazel
#

hey i have an issue to do with the discord server. does it matter what server i put in the ticket?

cloud seal
brazen wasp
#

made a ticket for excessive toxicity

sick tiger
#

I went to play with a friend today on a 2x server and besides all the bots being stopped, the cards don't work. Is this normal?

livid linden
#

Hey, could you explain your issue in a little bit more detail

sick tiger
#

I cant use keycards in the monuments

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My friend neither

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I put the fuse, and keycards dont work

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the other problem is that neither the animals nor the bots move from the site, they shoot, but they don't move

#

I don't know if it is a feature of this server or an error

livid linden
#

Are you flipping all of the switches required for the puzzle?

sick tiger
#

yes

livid linden
#

If you could record a clip of the issue and then attach it to a ticket we would be more than happy to look into the issue

brazen wasp
#

allready made a ticket for this guy

#

still being toxic in chat

junior oriole
#

I need to add a whitelist Thank you

#

76561198803453890

#

admin

rugged tide
junior oriole
#

Can you send me a link? Thank you

brave auroraBOT
rugged tide
junior oriole
#

OK

formal plover
#

i have problem with Rust crushing with no reason, i dont see any error mark, Also before crush my mouse is slow af and then boom closed game :). Can u tell me its beacosue of server or what? cuz on training servers or others i didnt have such problem

lost dragon
#

Id verify your files, try closing everything and just launch rust.

formal plover
#

did both, without any results . Crashed 4 times in 2 hours

rugged tide
#

I haven't crashed on any of our servers for months and that was when I had a bad pc

formal plover
#

noo , i have very good pc man , it start crashed like 2-3 weeks ago

#

we , i ll try to reinstall game , maybe it ll help

rugged tide
#

I had the exact same issue as you on my old pc where my game would freeze and my mouse response was super slow until it closed on its own, I haven't had an issue like this since I got my new pc, are you sure it's not hardware related? I would suggest closing other applications while you play as this might help

formal plover
#

i ll try playing after reinstall , if it doesnt help i ll try it

hasty abyss
#

I had same issue til a few days ago.

I did this:
https://i.imgur.com/sgw8pb2.png

But instead of setting an amount I just selected "Use System Allocated" or whatever the option is. No problem since.

Imgur
#

I also have a 3080ti, NVMe SSD, and a 7950X3D with 32GB DDR5 cl30 RAM so def top of the line.

formal plover
#

thanks , i ll try it

formal plover
#

i have problem with VIP , i have it and have still queue

brave auroraBOT
hexed nexus
#

Can't upload clips to the online ticket system...

#

Any other way to report

brave auroraBOT
hexed nexus
#

Any admins or mods?

rugged tide
hexed nexus
#

Tickets working now just took 20 tries

ancient mural
#

wipe times?

quiet marten
#

hey, @harsh harbor, i put in a couple tickets and the resolution wasn't clear - could you elaborate? you said "removed" in one of them, and "ok thanks" in the other and closed both... does that mean the cheater was taken care of?

brave auroraBOT
proper moon
#

why is it auto disconnecting me from the servers

#

trying to connect to 2x vanilla and it auto dcs me but I can connect to other servers

true quiver
mossy raft
#

can i please fucking speak to an admin

#

without creating a ticket

#

like actually speak to a human being

#

im tired of dying to this cheating duo right outside of my base sucking away all my progress

brave auroraBOT
livid linden
#

You would need to create a ticket if you wish to report a player

#

We do not accept DM reports

mossy raft
#

we have made 2 tickets

#

they built right next to us and are constanly ruining our progress

livid linden
#

If you have made a ticket the situation will be investigated and you will be informed of the result of the investigation

mossy raft
#

Im sure I will but it needs to be fucking soon because this has been happening for about 2 hours now

#

and me and my teammate have put in multiple tickets

mossy raft
#

they still arent banned and nobody has reached out to me

#

call yall do your jobs

#

i cant get anything done

#

literally nothing

livid linden
#

If you've created a ticket you will need to be patient and as soon as an administrator is available they will look into your issue. If you suspect a user is cheating we suggest creating a report once you believe they are cheating as the sooner you create the ticket the faster you will receive a response

mossy raft
#

i have

#

multiple times

#

as well as my teammate

livid linden
#

When did you submit your first ticket?

mossy raft
#

like an hour ago

livid linden
#

You should receive a response shortly

mossy raft
#

my teammate submitted his before i diid

livid linden
#

Your ticket is currently being investigated

arctic zodiac
#

Heyoo

#

Could I get help from an admin?

#

I submited a ticket!

livid linden
#

An administrator will look into your situation shortly!

arctic zodiac
#

Thanks!

wooden wing
#

ive been waiting in q for about 2 hours now and my game crashed multiple times and i just finally was loading in and it crashed. can i get que skip?

livid linden
#

There is a 5 minute grace period if you fully were in the server, if you missed that you'd have to wait in queue

wooden wing
#

i wasnt fully in server because i waited over 200 q in all so far

#

but my gam crashed

livid linden
#

Unfortunately if you missed the grace period you'll have to either wait in queue or purchase vip

wooden wing
#

bru

#

wth

fervent island
#

If possible, could I DM you so I can dive further into the issue?

rugged tide
#

We allow a maximum of 1 game banned alt account, there are no exceptions

#

#📃︱rules We have a strict gameban policy. One gamebanned account is allowed if you have appealed your ban in create-a-ticket. Appealing does not guarantee an unban. If you are caught on our servers with one or more gamebanned alts without appealing it first you will be instantly removed from our servers. This also includes teammates of any rulebreakers.

fervent island
#

Okay, thank you. So if I have two or more game banned accounts, I need to create a ticket for an appeal, correct? Where as if I had one, I could just play instead of appealing.

brave auroraBOT
rugged tide
#

If you have more than one gamebanned account you are not welcome to play here

fervent island
#

Ah gotcha, unfortunate for me than. Appreciate it.

arctic zodiac
#

Yoo any admins?

#

I have a blatant aimbotter

brave auroraBOT
arctic zodiac
#

I already did 5 hours ago

true quiver
#

What is your ticket number

arctic zodiac
#

which one lmao?

#

I made 3

#

56029

#

last one

magic pasture
#

there are sofas stuck on my plot, cleared my plot they are still here cant pick them up

rugged tide
toxic badge
#

i was playing earlier today/ around 3 hours ago

#

when i join up

#

i cant join anymore

#

is this an issue with me or the server?

#

NVM

#

i think its because i had a vpn on

brave auroraBOT
alpine yacht
#

@rugged tide not sure if you know anything about this but some kid i found in the rust discord got banned for cheating and i just want to make sure im not gonna get banned for associtation

brave auroraBOT
alpine yacht
livid linden
#

Please provide all evidence you have in regards to it as well

granite needle
#

can u trade items on us trio or no?

#

@spice ferry questin can u trade items on us trio vanilla or no is that teaming

#

new to the game was checking before i do anything

spice ferry
granite needle
#

thank you

hazy zinc
#

every time I try to join a rusticated 2x vinilla server I get a disconnected disconnected error anyone know how to fix it? I can join other servers this is only happening on rusticated 2x servers

glass comet
#

how do i verify my discord

brave auroraBOT
spice ferry
ionic walrus
#

when will animals be fixed on US main?

versed vortex
#

Can you ban me please

#

DO IT

#

BAN ME

#

I’m not joking

indigo escarp
#

is there any way to change teammates on the trio server?

bitter trench
#

when trying to connec to server it just says disconnected

fiery raft
#

can an admin help me realquik

rugged tide
fiery raft
#

why

rugged tide
#

To get help from an admin

fiery raft
#

what is this then?

#

this channel, support

rugged tide
#

If you have any game related issues you need to create a ticket

fiery raft
#

i can only report cheaters but thats not what i wanna ask

brave auroraBOT
rugged tide
#

If you have a question that you don't mind discussing publicly I can answer them here

#

There are a range of ticket options

image.png
fiery raft
#

yea well everytime i hopp on main i get fps drops, like i get 100 and then it drops to 20 every 5 seconds

#

i thought mabye its my pc but nah

#

is it a rust setting?

rugged tide
#

Have you played on main before? I'm not seeing any other reports of lag from players

fiery raft
#

yea every wipe i play on main

#

and never happend before

rugged tide
#

As it's main there are bound to be a large amount of entities and more lag especially more center map, along with the introduction of the industrial update server performance has gone down but it shouldn't be affecting player fps as you mention

#

Have you tried turning your rust settings down

fiery raft
#

u mean graphics

fiery raft
rugged tide
# fiery raft u mean graphics

Yeah, I don't think it would be on our end otherwise we would have reports from it, maybe try verifying your game files

brave auroraBOT
#
Verifying Integrity of Game Files to Fix the Issue

Common issues such as getting "Authentication timeout", EAC errors or game constantly crashing can usually be solved by verifying integrity of your Rust game files and then restarting your computer.

Follow these steps: (also shown in a gif below)

  1. Close your Rust
  2. Navigate to your Steam's Library section
  3. Right click on Rust
  4. Click "Properties"
  5. Navigate to "Local Files"
  6. Click "Verify integrity of game files"
  7. Wait until the process is done
  8. Restart your PC as doing this helps to fix a lot of other Rust issues you may be experiencing

You can find this and many more frequently asked questions in the #906746902723305472 channel

rugged tide
#

EU Main or US Main, I will load in and see if I'm getting any similar lag issues

fiery raft
#

US main

fiery raft
rugged tide
#

I'm center map getting an average of about 140fps without drops so I'm not too sure what is causing it on your end as it's not the server

fiery raft
#

so weird

#

i did the steam thing, lemme logg in and see if it worked

#

i think it worked, im not getting any fps drops rn, but mabye later t will

rugged tide
#

If they continue the only thing I can think of to suggest is periodically typing gc.collect in the F1 console

ruby bane
#

EU trio down

stuck moat
#

Hello admins,
EU Trio Mondays server down
What happend?

proven pine
#

Eu trio monday down

modest iris
#

is medium going to roll back?

livid linden
#

Servers only roll back in the event of a crash and it rolls back to the most recent save

normal niche
#

why cant I get tokens in minigames from just playing?

ionic walrus
#

server crashed?

echo cosmos
#

EU THURSDAY 2x crashed

neat totem
normal niche
indigo hull
#

bro i cant move

#

on rusticated thurs server

#

bro

#

is sm1 gonna help

rugged tide
#

What's stopping you from moving?

indigo hull
#

idk

#

im just stuck

#

i can type in chat

#

but i cant walk run or access my inventory

#

i disconnected and rejoined also

brave auroraBOT
#
Verifying Integrity of Game Files to Fix the Issue

Common issues such as getting "Authentication timeout", EAC errors or game constantly crashing can usually be solved by verifying integrity of your Rust game files and then restarting your computer.

Follow these steps: (also shown in a gif below)

  1. Close your Rust
  2. Navigate to your Steam's Library section
  3. Right click on Rust
  4. Click "Properties"
  5. Navigate to "Local Files"
  6. Click "Verify integrity of game files"
  7. Wait until the process is done
  8. Restart your PC as doing this helps to fix a lot of other Rust issues you may be experiencing

You can find this and many more frequently asked questions in the #906746902723305472 channel

rugged tide
#

Try this

indigo hull
#

ok thx

haughty musk
#

@rugged tide How long are association bans for?

rugged tide
#

Usually 7 days

dreamy cypress
#

@livid linden i could use some help on US trio Thursday wipe gotta dude blatantly hacking

brave auroraBOT
livid linden
dreamy cypress
#

Ty much

rare quartz
#

30 sniper towers spawned outside my base

#

@livid linden

ionic walrus
#

i try to connect and it says Disconnect: Disconnect

#

i literally played last wipe

#

@livid linden

#

@rugged tide

rugged tide
ionic walrus
#

how i get

rugged tide
ionic walrus
rare quartz
#

@rugged tide 20 sniper towers spawned outside my base

rugged tide
rugged tide
ionic walrus
#

YES

#

yes *

wintry basalt
ionic walrus
#

for me it does

wintry basalt
wintry basalt
wintry basalt
ionic walrus
#

Steve Harvey

wintry basalt
ionic walrus
#

sure

#

does this work?

wintry basalt
ionic walrus
#

i havre

#

i literally playd last wipe

wintry basalt
#

Please restart your steam and rust and try to connect again

ionic walrus
#

i have

#

ok ill try again

#

yep same mesag

#

this is only on your servers

#

idk why

#

my whole group playing but for some reason i cant connect

wintry basalt
#

Could I get one of your group member's steam id if possible?

ionic walrus
#

why?

wintry basalt
ionic walrus
#

k

#

@wintry basalt what do i create a ticket for

wintry basalt
ionic walrus
#

k

#

my name does not pop up

wintry basalt
ionic walrus
#

i made it

#

hello

fluid thicket
ionic walrus
#

your support is bs

#

banning me for nothing

#

fucking shit ass support

neat totem
vivid plover
#

Why am I being timed out and disconnected only on rusticated

neat totem
#

Are you getting any error when you get timed out?

vivid plover
#

No sir

#

It’s just saying Disconnected: Timed out while I’m logging into the server

neat totem
balmy jungle
#

yo can we use two plots in the creative build server.

harsh harbor
#

no

slender kettle
#

is the thursdays down??

silver flint
#

rusticated trio server is lagging for over 1 hour now

harsh harbor
silver flint
#

rusticated eu trio

#

rubbering banding

#
  • lagg
#

its like you are playing with 1 sec delay

topaz silo
#

might be your end if nobody else is mentioning it

harsh harbor
#

Yea no issues on our end

#

that I see

silver flint
#

lol

#

people are saying it the whole time in chat

harsh harbor
#

Looking at chat and im not seeing it?

#

1 lag post today

#

by a single user

#

3 hours ago

lone cave
#

i keep geting disconnected when i try to load in

#

it says disconnected:disconnected

#

please help

jaunty orbit
#

HOW THE FUCK I suppose to get fucking steam kid

#

this system is fucking dogshit

harsh harbor
#

?

jaunty orbit
#

how do I get steam kid

#

bro

#

I fucking tired with this dogshit kit

#

bro this system is trash

harsh harbor
#

what are u talking about

jaunty orbit
#

BROI

harsh harbor
#

u trying to report someone and u dont know there name

jaunty orbit
#

steam kid

#

steam kit

#

steam kit

#

bro

harsh harbor
#

Relax first off

jaunty orbit
#

steam group

harsh harbor
#

Its automatic, steam is slow and can take time

#

As long as you are in the group it will come

jaunty orbit
#

i am wating for like 20m wtf

sharp pond
#

i still dont have my steam kit too and i am already in the group

trail thistle
#

How can i get the discord kit

rugged tide
wheat relic
#

does the entire team not get banned when a cheater gets banned?

true quiver
#

We look at it on a case by case basis

lyric bone
#

guys im new ihjhave vip to the trio2xserver but i cant join everytime i connect it dc me

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

opal tangle
#

his made

#

they sneked up on us in night and killed us

rugged tide
#

Provide any information in your ticket

lyric bone
#

@rugged tide I cant connect to server it keeps disconnecting me help

rugged tide
opal tangle
#

do i need to do a ticket for cheater report?

lyric bone
opal tangle
#

namai there 2 cheaters rusticated eu monday with 2 acc both have 1 gmae ban and only 300 hours

rugged tide
lyric bone
#

whats happening tho

rugged tide
rugged tide
lyric bone
#

how fast is ticket response time

rugged tide
#

If you don't make a ticket you will not have the opportunity to join our servers again, tickets are replied to asap but to get this resolved you will have to make a ticket

opal tangle
#

how long does it take for u to ban them

timid obsidian
#

how to get the kits in game for discord and team group

opal tangle
#

i made ticekt admins please see it

#

they are playing right now and cheating hard

karmic inlet
#

why did server just go down?

#

2x vanilla thursday in specific^

harsh harbor
#

It crashed, its loading back up

karmic inlet
#

okay ty

lyric bone
#

@harsh harbor check tickets

pallid venture
#

I am on the us creative server and I cannot do anything on my plot. "Plot is currently busy" I have left the id tried reloading new plots, claiming new plots, removing plots and nothing is working

loud moss
#

i keep getting kicked for "disallowed VPN / proxy service but i have nothing open else open the rust

brave auroraBOT
rugged tide
rugged tide
rugged tide
loud moss
#

namai i have done that before i am pretty sure but it took multiple days to reply and i really need to join my friends

rugged tide
#

What is your steam ID

#

@loud moss

loud moss
#

yes

#

76561198315238892

#

i allready whitelisted it

rugged tide
#

You haven't played on this account for 3 months on our servers

#

You haven't been vpn whitelisted on this account neither have you made any tickets on this account

ember sluice
#

its not letting me connect to the trio server

#

i think i acidentally had my vpn on but i just turned it off and it still doesnt let me, it loads for a sec then kicks me out and said Disconnected: Disconnected

brave auroraBOT
rugged tide
versed vortex
#

How do I craft stuff

charred sail
#

hi id like admin help rusticated us trio

frosty wyvern
#

guys traing to team raid us on us monday trio, have clips of chat

#

trying*

#

dont know how to reach an admin

rugged tide
balmy jungle
#

how do I save difrent base builds with out loosing the first base build

#

and if I clear plot and save a new build will it erase the first saved build

charred sail
rugged tide
#

All evidence has to go via tickets, you can upload it on any third party site and link it in the ticket

charred sail
#

ok we will try to get it uploaded. Please investigate. We've worked hard all week and dont want to lose everything to cheaters.

brave auroraBOT
edgy coral
#

Can I get some help please. It is not allowing me to create a ticket

charred sail
balmy jungle
#

how do I save difrent base builds with out loosing the first base build
[8:58 PM]
and if I clear plot and save a new build will it erase the first saved build

harsh harbor
#

You have to create a new slot

#

before u start building your new base

blazing plaza
#

this guy is cheating

brave auroraBOT
balmy jungle
blazing plaza
#

HELP PLZ

true quiver
balmy jungle
#

nevermind I figured it out

velvet ledge
#

yello

#

nonyadayada?

rugged tide
#

@uneven pier

uneven pier
velvet ledge
#

@uneven pier Can u check ticket for me brother

#

says ur on it

#

im pretty sure our whole team has a diffrent ticket for diffrent players on there team

#

45min ago

#

#56397

uneven pier
#

Responses will be done within the tickets.

velvet ledge
#

no worries just hoping we can get some resolution to the issue

eager flax
#

do cheater bases get removed when banned?

brave auroraBOT
neat totem
dawn rampart
#

I need to report a trio violation on trio server

brave auroraBOT
amber sapphire
#

How long since your last VAC ban until you can be on Rusticated servers? Got someone sus based near me with a VAC ban.

crystal pebble
amber sapphire
#

Gotcha, I appreciate the info! Ill just report in game if I notice anything else sus from him. Is F7 the best way to report?

brave auroraBOT
safe kernel
#

by what time zone wipe on EU 2x Vanilla - Monday ?

opal tangle
#

There is Chester Trio Monday du

#

Eu

frigid hemlock
#

Some guy is blocking me in against a wall at outpost so I can't move.

#

on EU Long

fiery raft
#

main is down

wary finch
#

Can someone tell me when BP wipes on Medium us officiall

ionic walrus
#

on force

wanton plover
#

my tickets not working wont upload need admin

spice ferry
#

please try creating a ticket without evidence and upload it once the ticket is created

wanton plover
#

ok

#

is there any way i can get my loot back or my base if a cheater raided it?

brave auroraBOT
balmy jungle
#

why can't I find sam sites in the list on the build server I seen a base with them but can't find them.

harsh harbor
#

Press F1 hit items

#

then u can spawn anything

wanton plover
#

killa you should do that for me on this 2x

#

jkjk

balmy jungle
rugged tide
balmy jungle
#

if it is the ingame console no words in the top left corner

#

why dont you guys just add everything too the crafting menu

rugged tide
balmy jungle
#

another question are you guys able to move my build to the center of the square I put it too far to the left

rugged tide
#

No

balmy jungle
#

aww lol

spice ferry
balmy jungle
#

thanks found it

spice ferry
#

🎉

green terrace
#

is there recyclers at large fishing village on the solo duo trio 2x?

scenic scaffold
#

admins can you fuckin spectate people that get mass tickets i mean for the love of god

#

how obvious do people need to be before they get banned you need 45minutes of video footage for the archives or what?

fleet bluff
#

Just been banned for ban evading

#

Just played 2 full wipes on the eu 2x thursday server

#

Just killed an M2 kid and he must've reported me

brave auroraBOT
fleet bluff
#

I never even played the server before the 2 wipes

#

@harsh harbor

#

@crystal pebble

#

@spice ferry

#

@true quiver

#

@covert herald

true quiver
#

Chill dude

rugged tide
#

Stop pinging admins, all appeals are handled via tickets

floral inlet
#

I just got banned lmao

fleet bluff
#

I've made a ticket on the website

floral inlet
#

meow

rugged tide
rugged tide
floral inlet
#

am i banned lmao

brave auroraBOT
scenic scaffold
#

bro its the same people and group as last night

rugged tide
scenic scaffold
#

its so SO SO OBVVIOUS

fleet bluff
floral inlet
#

it just carries on saying disconnected

fleet bluff
#

I get unbanned

floral inlet
#

lmao

#

I had 0.8 KD

scenic scaffold
#

? who the fuck are you child

#

shush

fleet bluff
#

free TripTrap, TrapTrio and $$ banditcamp.com, best 3 man on the server

floral inlet
rugged tide
astral sail
floral inlet
fleet bluff
floral inlet
#

same ples

rugged tide
#

We do not discuss bans in discord

rugged tide
floral inlet
#

we were just fucking kids up man and we get banned lol

fleet bluff
#

you should

floral inlet
#

GG lol

fleet bluff
#

online tickets take months

floral inlet
#

Can we get unbanned pwetty pwease dumb

astral sail
brave auroraBOT
astral sail
#

Since I made the ticket online do I have to make a ticket on the discord as well?

rugged tide
astral sail
#

If my ticket gets read, where do I check for a response

rugged tide
upper stump
#

namai whats an average time it takes for someone to read my ticket and give me a response

ashen hatch
#

just give them a few

rugged tide
upper stump
#

namai how long till banning admin

#

@rugged tide

rugged tide
#

There is no time estimate, it depends whenever they are available

upper stump
#

how many of them are there

rugged tide
#

You have to wait for that specific admin, please stop asking and refer to your tickets for updates

upper stump
#

ok

worldly junco
#

I bought something for 30 days via the homepage in the store. Now I got an email that it will be automatically renewed. How can I unsubscribe ? I can't find anything on the homepage

brave auroraBOT
rugged tide
worldly junco
opal tangle
#

bro there is wallhack cheater on eu trio monday

brave auroraBOT
tight nacelle
#

How can I cancel my subscription

#

?

outer pasture
#
  1. Sign into the Rusticated store.
  2. Click on the account tab.
  3. Scroll down to subscriptions.
  4. Click cancel.
gray palm
#

What is wipe time for @next iron ??

outer pasture
gray palm
#

Is the time in there set to mine or?

hasty abyss
gray palm
#

K thx

frigid hemlock
#

so, any rules against bots at the vendin machines that buy fertilizer

#

they are blocking them up for hours, it impossible to use them

viral shadow
#

Hey I want to play with someone on Rusticated, but my old 6,200 hour rust account got a gameban around 300 sum days ago would I be able to play on your servers?

lyric sand
#

there is a rule about 150 days or something

viral shadow
#

Well I need to know from an admin not a member I made a support ticket online

#

I do not want to get my friends banned

lyric sand
viral shadow
#

I know but i have an actual rust gameban they said it depends on the ban

lyric sand
viral shadow
#

Okay thanks im still gonna wait and see for the admins to say something just to triple check

lyric sand
true quiver
lyric sand
true quiver
#

Oh lol. Didn’t read all of it

velvet ledge
#

Noelle where you at

outer pasture
sand rose
#

After map voting concludes, is the map file shared by any chance?

gray palm
#

is there usually a que on @next iron

#

Like on wipe

swift slate
#

When we get vip, does it end when the global wipe comes or does it end after 1 month?

brave auroraBOT
spice ferry
gray palm
#

Is there normally a que on @next iron on wipe??

unique lodge
#

i just brought the vip perk for the 2x vailla monday EU but im still in queue

brave auroraBOT
slim wolf
#

how do i get verified here ?

gray palm
#

is it possible to get skipque for free somehow

livid linden
#

no

gray palm
livid linden
#

You can view the price by checking our store

gaunt scroll
#

Can i refund vip i just bought?

brave auroraBOT
rugged tide
gaunt scroll
gray palm
#

Why dose @next iron wipe so early??

thorn ginkgo
#

Hi I just got recharged for my skip queue, but I'm queued.

brave auroraBOT
wintry basalt
#

We'll be able to assist you from there

gray palm
#

If my game crashes or I get times out do I still have to be in queue or dose it skip?

rugged tide
#

You have a 5 minute grace period to reconnect without queue assuming you were fully loaded in

gaunt scroll
rugged tide
gaunt scroll
#

can you name those benefits i used on vanilla x2 server?