#🆘︱support

1 messages · Page 9 of 1

latent snow
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nvm fixed

idle elk
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2x duo sever down?

harsh harbor
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Daily restart most likely

steady laurel
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@harsh harbor i need to explain my problem. can u join any voice?

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@crystal pebble

neat totem
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I'm sorry but we do not offer voice support, and please stop pinging admins

half helm
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are admins aware that 2x thursday can't really handle 400 players and that its lagging quite significantly?

neat totem
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@steady laurel why exactly are you calling me?

steady laurel
neat totem
steady laurel
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i create a ticket

neat totem
#

Sure

steady laurel
# neat totem Sure

This issue cannot be resolved with a ticket, I need to speak with the administrator to resolve the issue

neat totem
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I'm sorry but something like that is not possible

steady laurel
neat totem
#

yes yes, if you have a ticket open why do you need to talk in here/dm?

steady laurel
steady laurel
idle elk
neat totem
steady laurel
brave auroraBOT
steady laurel
#

Maybe Killa is adequate and will be able to talk or resolve this issue? I hope so.

neat totem
steady laurel
neat totem
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Sure dumb

steady laurel
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I wonder why you don't show them? What is the problem?

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Secret materials?

neat totem
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Because it might help people evade in the future

steady laurel
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or on the screen recording call to eat?

neat totem
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It's 4pm, I'm not hungry

steady laurel
#

Maybe you just got very tired all day and decided not to consider the problem, but just close it? After all, you don’t care, ban a person for you to spit, but showing evidence is oh what a problem

neat totem
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Let me repeat for the 4th or 5th time: we do not share any time of evidence

modern talon
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Can I solve our problem with Killa? We need to speak with owner, not with admin.

#

@neat totem

unkempt ermine
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Speaking with the owner will not fix the issue. Simple.

modern talon
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It's really important to us. We had big plans on this wipe, but because of useless admins, had unfair ban for cheating and didn't see any proofs. Maybe Killa can solve this situation?

brave auroraBOT
neat totem
unkempt ermine
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Simply you do not understand that when we say that the answer won't change and that we do not share any type of evidence, the owners will say the same thing too.

modern talon
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Do you think that a player is cheater because he had less than 20 hours?

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Is that right?

wintry basalt
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no?

unkempt ermine
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No?

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We have sufficient proof that the user was indeed cheating

wintry basalt
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mate we always ban with evidence and we can not share them, sounds unfair but if we do cheaters would be able to improve their cheats

modern talon
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So can you send screenshot of it?

wintry basalt
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read my last message

neat totem
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of what?

modern talon
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of evidence

unkempt ermine
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As we said we do not share any type of evidence but you can't get that inside your head.

modern talon
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Can we go to voice chat room and talk about it? I don't want to flood there.

wintry basalt
unkempt ermine
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We do not offer VC support, as we said.

wintry basalt
#

you may make a ticket, you could also go around to any official rust servers, no one provides evidence for bans in public for the same reason we do

rough gust
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i need to talk to an admin i just got falsely banned

harsh harbor
molten obsidian
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@harsh harbor can you hop vs for 1 minute?

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or accept dm please

true quiver
jolly sand
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Yall should just stop cheating then you won't need to beg in support for people to vc or dm ya 😅

brave auroraBOT
hallow lantern
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rip eken

gaunt gale
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@neat totem i think he did somthn

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cant get back on to the server

coarse whale
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i dont have the permission to make a ticket

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i have evidence

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Please

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Hes doorcamping

neat totem
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Press the link in that channel

sharp orchid
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US | 2x Vanilla just crashed.

native spire
#

how long does it take for admins to review ban appeals?

brave auroraBOT
neat totem
native spire
#

hopefully because if not my wipe is over

neat totem
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Actually you already got a response in your ticket

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2 min ago

native spire
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sheesh fast asf

fierce condor
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#🎫︱create-a-ticket theres a 4 man on the thursday wipe vanilla names are meat sam miguel and otto they are shooting not missing a shot from 300+ meters

neat totem
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You to press the link in that channel and create a ticket there

cerulean topaz
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Yesterday, I complained about how unplayable the game is because I could not make edits/carve my "Carvable pumpkin" It was utterly gamebreaking and quite dissapointing. While I am able to now carve a smiley face, I cannot insert low grade into my smiley friend to brighten up my very dark base.

Quite frankly this is unacceptable and I am debating legal action. Please amend this soon.

Thank you

harsh harbor
chilly crow
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my game is lagging without any reason

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not sure if it's just at us trio Thursday

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or any server

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but I normally play at 160ms

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today I'm playing with 280

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and there is no reason

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I can play other games with ease

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I have uninstalled and installed the game and nothing has changed.

harsh harbor
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average ping is 65 currently not seeing any issues

chilly crow
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any ideas to help?

harsh harbor
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Its possibly your hitting a different route then normal

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but not really anything we can control

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u can try a VPN

chilly crow
chilly crow
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oh, for the vpn?

brave auroraBOT
harsh harbor
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yes

chilly crow
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oh ok

harsh harbor
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VPN's kick u not ban u

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but u can apply for a whitelist by making a ticket

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as long as your account meets our requirements

chilly crow
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ok

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ye

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600 hours

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thx

harsh harbor
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np

coarse beacon
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what happened to us main

livid linden
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Seems to have crashed

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Looking into it

coarse beacon
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ty

livid linden
#

It's up

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

errant burrow
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i can send a ticket in it says every 60 min
plzzz help
just lot my whole raid
you guys banned the cheater but the people playing with him nothing?
so ggs to rusticated awesome
banned the cheater but just leave his 2 other players1
any admin please help?

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im so glad that reporting people is something there no way u guys just ban the cheater and dont ever look into iut?

keen pasture
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I'm already looking in to tickets about it, your word that he's with people isn't enough to instantly ban someone. The cheater you're talking about wasn't with anyone when he was banned. Whether they just weren't with him at the time and they were trying to hide it is being looked in to.

fallow granite
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you can't put coffins on walls/roof (bottom side of floors). Try doing it on vanilla/sanc. it should work

rigid citrus
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admins here?

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

covert herald
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@rigid citrus hi

chrome merlin
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If my guns despawned and i have video of it, can u give it back? its ridiculous that things like this happen i know its not your fault but omg..

covert herald
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Sorry we don’t for despawning

chrome merlin
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And do you know why that happens? I just droped 2 aks and kits to the floor, and 1 ak dispawned

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i have clip

covert herald
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Did it fall thru floor or despawn

still river
#

How do I cancel a VIP subscription from renewing?

brave auroraBOT
wintry basalt
lunar comet
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how to auth in tool cupboard

ionic walrus
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It says my steam login is incorrect

ripe nest
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my friend is having trouble with vip. it says it went through on his card and paypal but still has not recieved vip perks

brave auroraBOT
upbeat delta
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How do u link the yt

brave auroraBOT
wintry basalt
wintry basalt
errant trench
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need admin

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pls

crystal pebble
errant trench
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fix cargo please

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its stuck

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its not moving

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and crates are spawning

livid linden
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Sometimes it gets stuck for the cycle

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The next one should be normal

errant trench
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okay

sudden bramble
dusty elk
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Ticket
#31095

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bruh please it's so blatant

upbeat delta
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why cant i link yt?

brave auroraBOT
dusty elk
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There is NO WAY you're telling me a 10 day old chinese account isn't cheating Ticket
#31095

brave auroraBOT
errant burrow
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how do i submit a application for admin?

lost dragon
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Here ya go!

ionic walrus
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yo

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how do iredeem my booster kit

keen pasture
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/claim nitro

rough quail
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rusticated bedwars report

brave auroraBOT
fluid lance
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Ticket #31130

haughty plover
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do you guys allow gfn vpns?

brave auroraBOT
harsh harbor
haughty plover
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I didnt get whitelisted.\

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i waited in a 17 player q

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and it kicked me for vpn ussage

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Dissallowed vpn proxy service

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@harsh harbor

harsh harbor
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Our vpns kick before a queue

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Sounds like you got the wrong server

haughty plover
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i dont man

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oh.

harsh harbor
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You sure

haughty plover
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man y u and rustified got the same damn shit

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fuck

harsh harbor
honest trail
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how do i connect my account

open condor
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@harsh harbor do you know why i can t connect on server ?

wintry basalt
bitter frigate
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coffins are not installed on the creative server, an error is written "Cant place: Invalid angle", fix pls

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more precisely, the coffins are affected, but as before, that is, they cannot be placed on the walls

harsh harbor
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Its because the creative servers arent on the latest update

bitter frigate
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when will these servers be updated?

tame basalt
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@harsh harbor if for some reason I got lucky and won the giveaway, I’m not allowed to use “rust clash” cuz I’m from Washington and it’s not allowed here, would I still be able to get the glory skin? Thank you!

harsh harbor
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u dont need to use the site

sudden bramble
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my discord is linked but my kit wont work in game

brave auroraBOT
crystal pebble
fast tangle
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@covert herald

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i need help i need to unlink my discord from the website because its my old one

brave auroraBOT
ionic sandal
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fireworks not working?

hazy sand
narrow trellis
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also cannot claim discord kit in 2x

brave auroraBOT
narrow trellis
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been linked

wind oak
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how often does cargo spawn?

true quiver
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In-game event timers are on the website.

stoic goblet
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i have a cheater

brave auroraBOT
# stoic goblet i have a cheater

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

stoic goblet
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ik hes cheating i have proof and i already did

hoary crane
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#whitelist

neat totem
queen sierra
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Excuse me, i'm playing on one of the build servers, i've built my base and now i want to test raid it, but i can't disable god mode. I want to be able to die and test the efficiency of traps.

ruby osprey
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monday wipe ?

north trench
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monday wipe increase slot?

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only 150

rough iris
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What's a problem with a mondey EU?

ruby osprey
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admin ?

snow gale
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open the slot for the eu monday 2x , only 150 !

fast stump
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Why are there only 150 slots on the eu monday trio?

neat totem
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The owners are aware of the problem and looking for a fix right now!

snow gale
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thank you

lucid badge
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hello

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I bought a VIP but I can't get in

brave auroraBOT
neat totem
open condor
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i was on server , and they kick me out , nice job , keep it like that

wintry basalt
bright bloom
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does anyone know the ipfor us 2x

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???

neat totem
hasty grailBOT
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@bright bloom
Next 10 Wipes:
▸ Trio Monday - <t:1666627200> (<t:1666627200:R>)
▸ 2x Vanilla Monday - <t:1666638000> (<t:1666638000:R>)
▸ US 2x Trio - <t:1666724400> (<t:1666724400:R>)
▸ 2x Duo - <t:1666810800> (<t:1666810800:R>)
▸ EU Main - <t:1666875600> (<t:1666875600:R>)
▸ EU Trio Thursday - <t:1666875600> (<t:1666875600:R>)
▸ EU 2x Vanilla Thursday - <t:1666875600> (<t:1666875600:R>)
▸ Main - <t:1666897200> (<t:1666897200:R>)
▸ Medium - <t:1666897200> (<t:1666897200:R>)
▸ Trio Thursday - <t:1666897200> (<t:1666897200:R>)

wintry basalt
bright bloom
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need 2x vanilla monday ip asap

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someone send admin ???

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????

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am beggin

ocean spoke
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hi

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i'm bugged like flying and ican't move

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need admin

harsh harbor
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typically u just gotta relog and keep trying

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Sometimes i found its caused by having a controller plugged in also

wintry basalt
glass sigil
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I waited 2 hours in monday trio queue and timed me out while i was loading in why am I now at the back of queue?

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Ill buy the skip but thats fucked

wintry basalt
lunar python
#

Can I switch vip if I bought it for the wrong server

brave auroraBOT
wintry basalt
azure goblet
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Having issues with rust crashing on server connection. Any solutions from anybody? I've uninstalled. Verified game files. Launched as Admin.

rich glade
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aye do you know why i just got kicked for ban evading?

final saddle
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hey

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how do i remove my credit card from the website

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i just got charged twice automatically for 2 kits i didnt even wanna pay for

spark vapor
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hello

simple yew
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Hey

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(BedWars) anybody knows how to switch team or play with a teamate. My friend and I are always in seperate team

livid linden
lone girder
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Hi

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Disconnected: Banned: Hacking #65292. (Блудной Сын)???

brave auroraBOT
lone girder
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admin

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admin

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@admin

prisma cradle
dim junco
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any one know what's up with the candy event at US 2x Vanilla been 3 hrs

keen pasture
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Not sure, we haven't touched it though

cosmic harbor
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Is it possible that admins delete a wall for me? i misspalced smth

true quiver
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We are not able to do that. You can demolish it within 10 minutes of placing it if that helps.

cosmic harbor
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Its an metal shop front :c

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I sneezed while placing and now weak site is outside that sucks

true quiver
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They dont have weak sides though

cosmic harbor
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ah not i thoug thats nice ty

lunar cypress
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can yall fix the npc on trio monday please shit so dumb

harsh harbor
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Tell rust to fix AI stalls PES2_CreepySmile

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I'll turn them back online for next restart

tulip kernel
#

Where do you go to see how long before heli respawns?

harsh harbor
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Site shows when the last one respawned

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You gotta learn the times and then you know

valid stump
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I try to create a ticket but the player's name does not appear in the server list

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Can it only be reported while the player is online?

brave auroraBOT
harsh harbor
graceful topaz
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pls, we found a team on eu trio monday, with 3 accounts, all of those created on marth-april 2021, and all have 8k hours, so its obviously impossible this could be. they are giving all headshots, i have so much videos and pictures of the evidence, can someone help, because yesterday one admin said to me there is not sufficient, so i want to know what more do you need pls

wintry basalt
grizzled tartan
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hello today is 2x solo duo trio wiping and i would like to know the ip bcs i cant find it

wintry basalt
grizzled tartan
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thank u

wintry basalt
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np

hallow arch
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hello, i want to report someone for cheating and i only know his ID through the console

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how can i do that

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i have evidence of him cheating

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i tried creating a ticket through the website but it wont let me as i dont know his profile ID

harsh harbor
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Tickets are working fine

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Send ticket then upload evidence after

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Or your evidence is to big etc

hallow arch
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the evidence is not big

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when i click on "submit ticket" nothing happens

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can i send the explanation and evidence to you

harsh harbor
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Send the ticket without the evidence

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Then you can upload the evidence after

upbeat vault
#

hello, i just logged on before server restart and my teammates had put up some turrets last night - didn't realize, they killed me, and before i was able to get stuff unhooked and authorize on the turrets, the server restarted. my bag with AK set is no longer there outside my base, idk if this is something that is even provable and worth opening a ticket for?

brave auroraBOT
upbeat vault
#

linked my account now too lol

neat totem
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I'm sorry but there's nothing we can do about it

upbeat vault
#

ok thanks just wondered

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figured as much tbh

ionic walrus
#

How can I whitelist myself on rusticated server to use a VPN???

brave auroraBOT
wintry basalt
ionic walrus
#

Hey how can I apply as a support member?

crystal pebble
#

Dont think the chances are high for you though considering you are banned for hacking on our servers

naive quail
#

can someone look mat my ticket pls

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its been like an hr now

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and i am so bored of waiting

crystal pebble
#

You will have to wait for the responsible admins response

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They also have lives and cant be there 24/7

broken badge
#

hey I was just given a 7 day ban is there an admin I can speak too?

mossy depot
broken badge
#

Absolutely. Noted.

naive quail
#

i made a ticket about 4 hrs ago about a ban apeal and i havent had a reply for about 3 hrs

crystal pebble
#

For some servers ban appeals take 5 business days

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We are fast

bold oak
#

if i recorded one guy cheating

brave auroraBOT
bold oak
#

oh k

bold oak
harsh harbor
#

just post the medal link in the ticket

queen wyvern
#

cant join because of vpn, but i dont have a vpn even installed

brave auroraBOT
queen wyvern
#

bruh

neat totem
queen wyvern
#

just did

past mist
soft anvil
#

hwlp

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we got insided

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we made a ticket

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admin help

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.thrill poyo

willow cloud
true quiver
willow cloud
#

i did

astral otter
#

too lazy for ticket but some guy named eddy on bedwars is cheating his dick off

brave auroraBOT
astral otter
#

yall can deal w/ it

ionic walrus
#

How many days past a gameban do you have to have to play the Minigame server?

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i have 55

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Rn

astral otter
#

pretty sure its 180 days or sum

ionic walrus
#

For the minigame server?

astral otter
#

for all

ionic walrus
#

Oh

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Ill wait for admin

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Is there an admin?

astral otter
#

they will say make a ticket LOL

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thats they fav line

neat totem
wraith knot
#

Hi ,

Is tomorrow force wipe (bp) or just a normal wipe.

Is there like a list with all force wipes every month

neat totem
#

Tomorrow it's normal wipe

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Force wipes happens in the first Thursday of each month

real kindle
#

hallo ich brauche hilfe von einem admin da ich in einer eurer server unter der map gebugt bin!! Hilfe bitte

#

Hello, I need help from an admin because I'm bugged in one of your servers under the map! help please

#

I have already created a ticket

crystal pebble
lean perch
#

Hello, I would like to ask, I have a bask built on your server, it will take some time, but one day it happened to me that it fell and I don't want to load it anymore, while it shows me how much it costs, etc. Is it possible to fix it somehow or spawn it for me to save it again?

ionic walrus
#

yo

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there is a guy playing on an alt account after getting game banned on his primary

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how do i report this to admins

brave auroraBOT
unreal mason
#

yo admins

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@hazy sand yo

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did yall just give up on your duo server? its been dead for months now.

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@clever vapor there needs to be change, a new solo server or something man. just so rusticated doesnt die out D:

wintry basalt
#

please don't ping staff

keen jolt
#

the Trio servers are perfect for that, and def not dying down.

lean perch
#

Is there an admin from minigames, I have a base game on your build server that I don't want to load, is there any way to fix it or load it for me?

crystal pebble
#

You have a base you dont want to load but you are asking how to load it?

lean perch
ionic walrus
#

@harsh harbor you busy rn?

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building bulletin private is not working rn

marsh locust
#

hey i just got banned on one of the servers

neat totem
marsh locust
#

i made one

raw vapor
#

same

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typa bs

marsh locust
#

#xaninha

neat totem
marsh locust
#

yo could you hop in call with us xaninha?

neat totem
#

Hammm, no

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I'm sorry but we do not offer voice support

raw vapor
#

please look at the tickets as soon possiblke

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and if you can dont delete our whole base

neat totem
#

We do not remove bases

raw vapor
#

THANK YOU

marsh locust
#

we didnt know who he was

neat totem
#

Please keep it in the ticket, someone will look into it as soon as possible

hollow cosmos
#

I have a clip of someone in your server who is switching weapons extremly fast now i dont know if this is legit a bug or something else but it is weird so the possibility is there that something scummy is going on. Now i dont know where i can post said link to the clip

brave auroraBOT
hollow cosmos
#

ah aight got it

hoary hare
#

theres a hacker

brave auroraBOT
# hoary hare theres a hacker

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

wicked roost
#

why cant we spawn horses on the build server anymore?

tight bobcat
#

hello is there any way we can use demo recording on the vanilla servers?

hasty grailBOT
#

@placid jackal
Next 10 Wipes:
▸ EU Main - <t:1666875600> (<t:1666875600:R>)
▸ EU Trio Thursday - <t:1666875600> (<t:1666875600:R>)
▸ EU 2x Vanilla Thursday - <t:1666875600> (<t:1666875600:R>)
▸ Main - <t:1666897200> (<t:1666897200:R>)
▸ Medium - <t:1666897200> (<t:1666897200:R>)
▸ Trio Thursday - <t:1666897200> (<t:1666897200:R>)
▸ 2x Vanilla Thursday - <t:1666897200> (<t:1666897200:R>)
▸ US 2x Trio - <t:1667062800> (<t:1667062800:R>)
▸ EU Trio Monday - <t:1667221200> (<t:1667221200:R>)
▸ EU 2x Vanilla Monday - <t:1667221200> (<t:1667221200:R>)

atomic timber
#

I need to manage

neat totem
#

Yeah?

atomic timber
#

How to add a whitelist

#

My network nodes are not stable enough bro

neat totem
graceful topaz
queen sierra
#

@neat totem... Is it not possible to take damage from traps and turrets? I've been trying so long to take damage from traps and turrets, (like i like to raid my own creations), but even if i disable the god mode it's still not damaging me

#

i also made a ticked, but maybe there's a quick answer...

harsh harbor
#

Currently not possible

queen sierra
#

damn

#

is it temporary?

neat totem
harsh harbor
graceful topaz
#

yes it was

neat totem
#

no he was not

graceful topaz
#

#31305

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thats the ticket id

neat totem
#

It's not the same account

harsh harbor
#

How about you come in here and thank us for the hundreds of accounts we ban daily 🙂

#

Sorry we missed one and arent perfect

#

but we have to collect evidence

graceful topaz
#

dude its not one

harsh harbor
#

no evidence was provided and we did not have enough evidence

#

so due to this the user wasnt banned

graceful topaz
#

there were three with similar stage

harsh harbor
#

He also has barely any F7 reports

graceful topaz
#

autoheadshoting

harsh harbor
#

So please feel free to come thank us next time ❤️

#

For taking the time to do our best and keep the servers clean

#

Ill start sending u the hundreds of accounts I get EACed everyday

queen sierra
#

what happen lol

graceful topaz
#

so, those three guys were autoheadshoting my team, i insta send the ticket, the guys have the same accounts made on marth-april 2021, and 8k hours per account

#

its imposssible

harsh harbor
#

If he was instant headshotting he would be autobanned by our anticheat

#

Clearly he wasnt just headshotting everyone constantly

#

or it would be a easy ban

#

the user was spectated and looked into

#

We did not have evidence nor did you provide any of these "autoheadshots" combatlogs

graceful topaz
#

im not gonna discuss with you that, so obvious stuff

queen sierra
#

bro was just good at the game QueueSkipRestocked?

graceful topaz
#

was banned yesterday

queen sierra
#

so you got false banned from the game because someone else was cheating?

brave auroraBOT
queen sierra
#

huh

#

a cool bot :3

neat totem
queen sierra
ionic walrus
#

I need help with my addiction to buying vip+ for my entire team

harsh harbor
lucid monolith
#

Hello it is me your teammate

spark kestrel
#

/report

brave auroraBOT
# spark kestrel /report

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

ionic walrus
floral tide
#

Hi, some guys on eu 2x making the server mega lagg by firing thousands of fireworks

#

Im dropping from 120-10fps

#

tthey live like x16 not sure they're back at it again

keen jolt
#

fireworks are very expensive.

#

raid him he has a lot of gunpowder

ionic walrus
limpid swan
#

Why can't I submit a ticket on the site please help

#

I click submit ticket and nothing happens

#

@harsh harbor help me pls

azure goblet
#

Hey guys, was banned on Rustoria for playing with a hacker. I filed a ticket on Tuesday with your team, because the hacker was on the SDT Rusticated 2x server. I randomly met him in game and suspected him of hacking so I reported him. Not sure if you can work with them to iron it out. Thank you 🙂

brave auroraBOT
crystal pebble
azure goblet
crystal pebble
#

You will have to appeal with them. We do not work together like that and are two complete separate communities

azure goblet
true quiver
crystal pebble
#

So whatever you have to say would be to the other community aPES2_Hehe

keen jolt
#

how would one record in game for proof when reporting racism?

brave auroraBOT
wintry basalt
small shadow
#

Ayo I need to talk to an admin pronto its kinda an emergency

ionic walrus
#

is there something wrong with cated trio thurs vanilla? super laggy for my whole team

true quiver
small shadow
#

Theres a cheater again.

brave auroraBOT
small shadow
#

I cant create a ticket within 60 minutes of another ticket

signal saddle
#

Where Eu trio Thurs vanilla? I can't find it

marble blade
#

server is gone

#

been 30 minutes already

#

admins doesnt even respond

potent wagon
#

eu trio thursdays is gone guyss. same one is check it ? @covert herald @abstract vale thanks.

covert herald
#

i dm'd killa

#

up soon

potent wagon
#

thank u jacob -.-

fast prairie
#

uh

cobalt quail
#

/wh

ionic walrus
#

My friend got banned from Rusticated servers, but it wasn't for cheating

brave auroraBOT
wintry basalt
fiery iris
#

need help, cant create ticket on a guy i cant even find.

#

tried his name and id64 cant find him

covert herald
#

Wrong servers?

fiery iris
#

no

covert herald
#

Or selected wrong server while creating ticket

#

One of the two

fiery iris
#

nothing is wrong

covert herald
#

What’s his 64 id

#

What’s his 64 id @fiery iris

fiery iris
#

76561199019417740

#

can only find him on F7 report ingame

brave auroraBOT
covert herald
#

@fiery iris I can see him

#

Eu trio thursday

fiery iris
#

i couldnt

#

i checked eu trio thursday too

covert herald
#

You’re prolly selecting normal trio Thursday

fiery iris
#

no

#

im auto selected on eu trio thursday

#

on the website

covert herald
#

Just include the name in the message and select urself or something

fiery iris
#

ill try

covert herald
#

👍

fiery iris
#

ill do my friends name cant find myself

covert herald
#

Ok

harsh harbor
#

Even if u are on the wrong server

#

u can select search everyone

fiery iris
#

i did

#

didnt find him anywhere

#

thats what im trying to say

#

ticket has been made

trim patrol
#

is the Rusticated website down

#

keeps saying An unknown error occurred.

harsh harbor
#

No its up

trim patrol
#

can you see even timers

#

like on home page when was last cargo etc

#

for all the servers

harsh harbor
#

yea

fiery iris
#

need some help on my ticket

crystal pebble
brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

timid lantern
#

i need help on me ticket pls

zenith sentinel
#

EU Long Hardcore: I assume that since animal movement is turned off you cant do anything with the Franksteins? Dont seem to have any options to interact with it other than wake and sleep from the table

fierce nova
#

whitelist

harsh harbor
#

So we cant turn it back on until force

true quiver
tribal palm
#

Do i create a ticket for a cheater?

brave auroraBOT
ionic walrus
#

can people get banned for racism on your servers?

true quiver
#

If its excessive and depending on the situation

ionic walrus
#

My ticket wasn't answered and closed...???

upper sundial
#

AU creative antihacking everyone

brave auroraBOT
upper sundial
#

think it needs restarting

neat totem
#

I'm not sure if a Restart fixes that

#

As it is a Rust bug

upper sundial
#

it's unusable. no one can build

#

just rubberbanding

harsh harbor
#

seeing multiple servers owners complain about the same thing in that location

upper sundial
#

ah ok ty

ornate perch
#

i need an admin come x24 fishing village in rusticated trio thursday

#

barrels spawned in the zone where u buy boat

#

pls?

#

heklllllllo

wintry basalt
silent jungle
#

weve just been insided on us 2x trio

#

is there an admin

neat totem
#

We have no rules against insiding

wintry dust
#

yo I need an admin

#

on us 2x trios

#

this is lame as shit

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

wintry dust
#

I cant get an admin to break one camp fire for me because that would change gameplay???

harsh harbor
#

Why would u need a admin to break a campfire for u

#

Just use /refund or hit it

obtuse sentinel
#

how the heck do I cancel my vip subscription

brave auroraBOT
dreamy basin
#

can an admin see my ticket ? pls

ionic walrus
#

i bought vip+ and it renewed but it still says i dont have it

brave auroraBOT
velvet dawn
#

yo any admin i just need help in game theres 2 floating things blocking where u buy the boat on thurday trio and you can get out

quaint wraith
#

how do i report teaming in bedwars?

brave auroraBOT
edgy totem
#

my support ticket keeps "timing out"

#

its a 46 second clip how hard can it be to upload it

crystal pebble
#

Try to upload it after the ticket has been created

edgy totem
#

like on youtube or?

#

then provide the link in the report?

brave auroraBOT
crystal pebble
turbid hull
#

the cords is x14 in this map

harsh harbor
brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

whole cargo
#

fix outpost

#

i need admin help

#

on rusticated 2x solo duo trio

#

people are abusing outpost

prisma cradle
lunar depot
#

hey does anyone know how i claim the discord kit

brave auroraBOT
whole cargo
#

admin say to report them again if they are doing the glitch, but we cant because we can only report every 60 minutes

brave auroraBOT
keen gate
#

Yo admins my ticket says i need to re report somone if they keep abusing a glitch but i cant re report beofre i wait 60 mins. So could one of u help me

brave auroraBOT
keen gate
keen pasture
# keen gate very helpful bot -_-

apologies for the delay, I'm not in game atm but it looks like you should be able to make another ticket now, if not i can reopen your other one just let me know. I believe there are some people doing tickets so it shouldnt be too long before it gets a response

keen gate
#

alright

keen jolt
#

there has not been a single trick or treat since wipe

crystal pebble
keen jolt
#

thank you!

edgy quail
#

can yall help with a glitched item?

rancid dagger
#

how do i get someone off my plot

#

i click private plot and this idiot still comes in

#

spawning helis in my base

#

pissing me off.

harsh harbor
#

As long as u have private on should work

rancid dagger
#

nope dosent work

harsh harbor
#

No idea, havent heard it was broke from anyone

rancid dagger
#

i have it set to pricate and this monke kid is still in my plot

#

spawning shit inside my base

edgy quail
harsh harbor
#

Not at a PC atm, best to make a ticket and a available admin might be around to help

edgy quail
#

i did i just dont want it to despawn

#

thanks anyway!

echo wagon
#

Eu trio thursday down?

noble kernel
#

yes

wary trout
#

Why server down?

#

What happend to the server?

#

IM betting at outpost and I'm not loosing my fkn scrap

celest nimbus
#

yes

wary trout
#

like 2k

edgy quail
#

thanks @hazy sand ! your a legend

celest nimbus
#

why?

wary trout
#

What do you mean Why??

#

So is it gona be up or what?

proven pine
#

he i get vpn ban

brave auroraBOT
woven estuary
#

How do I get in touch with @ parkourman

unkempt ermine
#

i am parkourman

#

whats up?

woven estuary
#

So you banned L.A Noire

#

They raided and griefed our base... any chance we can get it back?

#

Also, did you ban their friends? Cuz they're still roaming around our base screaming the N word

#

Might be another group.. not sure

unkempt ermine
#

We did ban L.A Noire and his friends. Unfortunately we cannot give you back your base. You will have to raid it back or make another one.

woven estuary
#

That's nice, especially since they noclipped to get external TC access without blowing them....

#

Well, nice wipe I guess

unkempt ermine
woven estuary
#

Well, it can because I still had access on the externals

#

and they sealed main

unkempt ermine
#

maybe you didnt lock TC?

#

main one

woven estuary
#

Peerhaps, it's whatever

rare oriole
keen jolt
#

we got our external griefed 3 times in a row by the same guy yesterday, it sucks, but its only 2 c4 to get back into it. you can def get it back if you wanted to .

tiny ivy
#

How to find out if wipe with blue print?

crystal pebble
#

You can fly up them, but not through

tiny ivy
crystal pebble
worthy anchor
#

i joined a solo server people say its a duo

wintry basalt
worthy anchor
wintry basalt
#

My dms are also closed

worthy anchor
wintry basalt
worthy anchor
wintry basalt
#

We don’t run solo servers

wintry basalt
worthy anchor
#

weird

#

ok]

static sandal
#

Just a question, is it possible to get falsely banned if someone thinks your cheating?

crystal pebble
#

We require evidence for bans here, we do not just ban because someone else thinks youre cheating

ionic walrus
#

if someones blatantly aimbotting what can i do

brave auroraBOT
static sandal
crystal pebble
desert lantern
#

What happened to the Rusticated EU Creative server?

harsh harbor
desert lantern
#

Oh 😦 - Makes sense, pop was always low but it was best build server icl

harsh harbor
#

Currently our server is very expensive to run so we are cutting back

desert lantern
#

Makes sense, you dont really need a whole extra server for 50 people when they can play it on ~100 ping

cursive zephyr
#

cheater on sdt i have ovbiuos clips of him cheating

brave auroraBOT
tribal loom
#

hi ive been waiting for a hwile and i havent gotten anymore refund tokens i have vip plus and all that jazz just confused on why they havent regened as im stuck in my base

harsh harbor
tribal loom
#

do you have to be online for thetimer to work

#

so basically im fucked since ive already used two

#

and they dont regen

#

that sucks

#

you think buying all the packs at least one would allow for multiple removes

harsh harbor
#

no

crystal pebble
indigo quartz
#

howw can i report someone

brave auroraBOT
dense halo
#

any admins

#

i need admin

#

quick

#

i got raided theres an ak stuck in my floor

#

i have proof its on this server

#

the trio thursday

#

and please someone help me

#

admin

harsh harbor
dense halo
#

dude

#

i dont have time for ticket

#

its going to despawn

harsh harbor
#

It's your fastest way to a admin

#

Aks take like hours to despawn

dense halo
#

what?

#

I thought it was like 5 minutes

#

alright

#

ty

iron timber
#

where i see new map in wipe today in eu monday?

keen pasture
ionic walrus
#

theres a cheater on us 2x trio

brave auroraBOT
ionic walrus
#

i submitted a ticket but lost so much shit to this kid can yall fucking do something this is mad fucking annoying

ionic walrus
#

im done with yalls shitty servers

#

yall cant do shit about hackers

#

im reported this kid multiple times and have clips and just got another clip

brave auroraBOT
ionic walrus
#

he is clealy cheating

brave auroraBOT
ionic walrus
#

@admins

#

@covert herald @hazy sand @harsh harbor liek can yall fucking do soemthing

covert herald
#

?

ionic walrus
#

this kid is clearly cheating and

covert herald
#

did u make a ticket

ionic walrus
#

yes i did and now ive losy like half my fucking loot to him

covert herald
#

i see it nvm

ionic walrus
#

i have to add antoher clip

ember stratus
#

Are you currently looking for staff?

neat totem
#

We keep our applications open, you can apply here: https://forms.gle/cHAjTb3iZVzigysdA

Google Docs
Administrator Application Form

— Admins can not play on any of our servers (this excludes our minigames server).

— Applications with minimal effort will be denied - answer all questions with much detail.

— We will rarely accept people who are already in other rust communities as staff.

— We requ...

short crane
#

On Eu Trio Thus there I got problem with mobile app. I got message "There was a problem connecting to the companion app" maybe its something with serv port or just I have this problem ?

stark hare
#

yo is there any active admin who can respond on my ticket?

#

its pretty important

neat totem
#

All the tickets are currently beeing looked at

west sable
#

i have a questin my friend and 2 of us just got banned

#

he got banned for old ban or something like that

#

and i got banned for association along with a different friend

neat totem
west sable
#

with some vpn my dad has setup[ this site is blocked

brave auroraBOT
west sable
#

can u make me a ticket

#

that i can type in

neat totem
#

You need to be the one creating the ticket

west sable
#

then i cant because its blocked for me

#

imma dm u a pc

#

pic

rotund pewter
#

wipe in an hour?

ionic walrus
#

@neat totem Hello, someone will explain to me what I was banned for

neat totem
#

Please keep it in your ticket

ionic walrus
#

I have it open, but no one replies to me

neat totem
#

It has passed 7 minutes since the last reply...

ionic walrus
#

ok

#

@neat totem because the ss that I got from people who run after me on the servers I see that you take care of my affairs

ionic walrus
#

@neat totem Could you knock on the voice channel?

west sable
#

joni the vc @neat totem

olive summit
#

how fast is tickets responded to

ionic walrus
#

@neat totem ???

neat totem
#

Thanks for the 3 pings

west sable
#

so can we go in a call?

neat totem
#

We do not offer voice support

ionic walrus
#

what about my application

west sable
#

ive been in a call with killa

#

stop the cap

olive summit
#

are tickets responded to quickly or i gotta wait a absolute year

neat totem
#

Usually it's pretty quick

neat totem
harsh harbor
#

We dont offer voice chat support

west sable
#

so how are we supposed to show u all our evidence we have stream clips of them streamsniping saying threatening things and we have proof whenver they streamsnipe us they have cheaters

brave auroraBOT
neat totem
harsh harbor
#

Upload them to the website

west sable
#

fine

ionic walrus
#

and you will deal with my application

west sable
#

killa dryjanoss said he can send u the link to his twitch and to rewatch it beacuse i he shows u proof of the stream with like clips he said something will happen abt the stream snip[ers

brave auroraBOT
west sable
#

they even pulled up to his crib

harsh harbor
#

We dont handle stream snipers

#

Not a rule on our servers anymore

west sable
#

so how ca nhe get unbanned

harsh harbor
#

If they are cheating sure, upload the clip

#

Make a ticket and it will be reviewed

west sable
#

because its his brother who cheated

#

and he doesnt live with him

#

not even his acc

neat totem
west sable
#

buit was under same ip till he moved away

#

imma be honest

#

im the onyl one with good english

#

im in clas rn

#

and hes polish not too much english he knows

#

im at university

#

im trying to gert us unbanned

neat totem
#

If he prefers he can speak in Polish on the ticket, I'll use the translator

ionic walrus
#

writes to you

west sable
#

hes trying his best but translator is updated to polsih too good

#

and ur getting the wrong translations

ionic walrus
#

@harsh harbor can any other admin take care of my affairs ??

neat totem
ionic walrus
#

well, because I see that you do not fulfill your duty

harsh harbor
#

no

ionic walrus
#

why

harsh harbor
#

The situation was handled correctly

#

My answer would not change

ionic walrus
#

so now for some sick children I have to wait 90 days, yes ??

#

but I am innocent

#

I'm not doing anything and I got a ban on my own servo that's funny

#

I will write it in 90 days and what I will get the same answer

#

because for now it follows that I got a ban for nothing

#

@harsh harbor @neat totem so now I have to wait 90 days and if my account is not banned by rust I will get unban so ??

harsh harbor
#

Dude

#

you got your answer

#

this is over

neat totem
#

ty for the 6th ping

ionic walrus
#

see you in 90 days dude

neat totem
ionic walrus
#

and generally a very nice server banning anything I would normally recommend

west sable
#

can i see proof of him cheating?

brave auroraBOT
neat totem
#

We do not share any type of evidence

west sable
#

wow what a w server

ionic walrus
#

you won't see anything like that because there is nothing like it

west sable
#

what if u wants to see it?

#

he

neat totem
#

The answer will be the same

west sable
#

how abt this what type of cheats

ionic walrus
#

@west sable you won't see anything like that because there is nothing like it

neat totem
west sable
#

ok

#

sry

neat totem
ionic walrus
#

@neat totem I'll be back in 90 days, we'll see what you write then, papa

neat totem
#

Sure thing

spring lake
#

yo guys 2x vanilla euw crashed?

dusky flame
#

eu trio monday server down ?

spring lake
#

yeah i guess

summer kraken
#

eu trio monday server down(

harsh harbor
pale salmon
#

Serve 2x mondays is error ip?

left glacier
#

Help-me 😄

unknown.png
harsh harbor
#

you are missing the :

#

between the port and iP?

#

168.100.162.200:28015

left glacier
#

ah okay brothers, thanks ❤️ Nice day man !

pale salmon
#

Ah, nice, thanks!

#

❤️

harsh harbor
#

np

trim lintel
#

Killa you need to add in your website that queue skips are auto renewing. Or can you please point me to somewhere that says so. I purchased a 30 day queue skip a month ago and I was never shown anything about auto renewal. I assumed 30 day queue skip is one a one time buy. Was just charged again and it was just annoying because I do not play your servers and was completely unaware about a renewal.

#

you need to add a box to check if someone wants a renewal upon purchase.

#

btw the "last few remaining" is the dumbest bait because obsvly youre gonna sell queue skips to anyone. there is no limit

harsh harbor
#

There is a limit

#

We have to be careful we dont overfill our servers so stock is limited

trim lintel
#

okay what about auto renewal

harsh harbor
#

You have 4 options

trim lintel
#

thank you

lost dragon
#

What's going on?

#

What do you need assistance with

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

lost dragon
#

Go ahead and create a ticket like the bot posted and we can take a look

#

It looks like your ticket went through and someone is replying to it.

#

It looks like someone replied 6 minutes ago

unkempt ermine
#

what is your ticket #?

#

ticket # not ban

#

did you create a ticket on our website?

#

please tell me the ticket number on our website

#

you have been already replied to

#

go ahead and respond in your ticket.

#

click on the ticket

#

and respond

#

reload the page

#

we are trying to help you

#

??

#

do you have Snipping Tool?

wintry basalt
#

note the user has been banned, siked is not going insane

unkempt ermine
keen pasture
#

mf out here talking to himself

crystal pebble
finite burrow
#

@abstract vale@hazy sand check my report pls

brave auroraBOT
finite burrow
#

as fast as you can

hazy sand
#

An admin will review it when they are available, no need to @ people

finite burrow
#

Sry

#

However cheaters still killing people

hazy tapir
#

is there anyone who can help me fix my rust?

#

anytime I load into a server when it gets to loading world it crashes

keen pasture
#

try validating files, that may fix it

hazy tapir
#

ive tried it doesnt work

keen pasture
#

hmm, I'm not aware of an issue causing crashes when it gets to loading map. You may want to google it. If nothing comes up I'd probably try reinstalling rust if you can download relatively quickly. There's a map folder too so you could try clearing that out before resorting to reinstalling but that's all the ideas I've got off the top of my head

hazy tapir
#

okay i tried watching youtube videos, googling it, and unistall/ reinstall and non of that has worked but i can try the map thing

keen pasture
#

yeah if none of that worked I have no idea. If a file is fucked in the map folder then that MAY help to get rid of it and let the server redownload it. It makes sense anyway.

hazy tapir
#

i just delete whats in the maps folder?

keen pasture
#

Yeah just clear it out I guess. Pretty sure that's all just cached maps from servers. but I can double check one sek

#

yeah clearing that should be fine.

#

itll just take a bit longer to load in to a server to redownload the map

hazy tapir
#

unfortunately it did not work

keen pasture
#

Rip, yeah I have no idea why it'd be crashing on map loading and not be fixed by reinstalling or clearing that folder. I guess you could try completely wiping it off your computer instead of just uninstalling since I'm sure SOMETHING is left behind. It must either be a problem with whatever is left behind and not changed or your computer itself. Hope you're able to figure it out and get it fixed either way

vapid cloud
#

any admin here?

#

????????

crystal pebble
split sluice
#

Adm?

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

half bobcat
#

how can my support ticket online be looked at

prime ledge
#

I need an admin

midnight tulip
#

i need a admin for trio thursday

rancid dagger
#

why cant i find the rusticated build server for au?

silk maple
#

yo what is argument 0 is messed up bro we cant join a group on bedwars it keeps ssaying that over and over

wintry basalt
brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

open plover
#

adm are you online

night jackal
#

Im getting the message "Disconnected: Banned: Hacking #64294", but i havent ever hacked. Can i get this looked into?

brave auroraBOT
unkempt oyster
#

What time is the rusticated us trio vanilla going to wipe next Thursday November 10th, is it gonna change because daylight savings time ends?

wintry basalt
#

that's when force wipe happens

#

https://twitter.com/playrust/status/1587121306473857025

Rust (@playrust)

Greetings time changers! ⏰

Rust's monthly wipe & content update will be released this Thursday at 19:00 GMT / 15:00 EST

Includes:
-New weapon: Prototype 17
-New attachment: Burst Module
-New train cart: Caboose (Poker/Blackjack)
-Updated effects
-Fixes & improvements

Likes

968

Twitter ·
keen jolt
brave auroraBOT
keen jolt
#

thanks rusticated Helper you tha real mvp

crystal pebble
solemn herald
pearl nymph
#

hello are any admins on so i can talk to

#

@neat totem can u help me?

hazy sand
glad sierra
#

i just bought vip and its not working

brave auroraBOT
pearl nymph
hazy sand
pearl nymph
#

i have trust issues can i just talk to one of u guys ?

hazy sand
#

We do not offer support through DM or Voice, sorry

open condor
#

can we do something if someone on our team change our base ?

jaunty osprey
#

why do i keep getting kicked from the game on bedwars

open condor
#

@wheat pivot you stupid player , we help you to have a house and you steal our house for 2 days

harsh harbor
#

it kicks u

#

but ive never had it before

open condor
#

@harsh harbor if we help a player and he change our codes we can do something ?

jaunty osprey
#

no

jaunty osprey
harsh harbor
open condor
#

we play 6 people , can you ban us ?

#

6 people in same house

harsh harbor
open condor
brave auroraBOT
quartz kite
#

how do i cancel vip

brave auroraBOT
neat totem
fast lion
#

why do i keep getting an error when i link my discord account?

brave auroraBOT
twin pendant
#

/login

#

/login

young coral
#

do i have to leave server and join back in if i bought the vip kit?

brave auroraBOT
twin pendant
#

@young coral are u on the 2x solo duo trio

half bobcat
#

whats the respwan timer on elite crates on us trio?

safe socket
#

how old does my game banned alt have to be before I can make an appeal ??

brave auroraBOT
warm ginkgo
#

where creative eu?

neat totem
warm ginkgo
#

@harsh harbor @crystal pebble why was eu disabled? I have a huge ping on us

wintry basalt
#

you could also ask questions here if you want too, wdym by eu was disabled? Which eu server

tight sage
#

When ticket will be checked? I reported cheater and he lives near us, we cant do amything.. @wintry basalt

brave auroraBOT
wintry basalt
golden pelican
#

i have a cheater hes got 40 hours on rust and just going mayhem with aimbot

brave auroraBOT
wintry basalt
#

you could also upload clips into the tickets if you record them

golden pelican
#

not that easy to get a proof dont want to lose more kits lmao but sure ill try

tight sage
#

My friend just created another ticket with video, and we found 2 more new acc cheaters.

brave auroraBOT
harsh harbor
#

and 95% of the players play Creative

#

which doesnt require lower ping

warm ginkgo
harsh harbor
warm ginkgo
brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.