#🆘︱support

1 messages · Page 8 of 1

harsh harbor
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We graph everything, the recently lag spikes were due to the hosting on EU

tulip belfry
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We will check out and hope theres a fix soon 🙏

lament knot
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yeah i see the red spikes top right. its about every 10 min indeed

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consistant

harsh harbor
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The red in top right is pretty normal across any server, we call it lag spikes but without zoomed in you cant see what it means really

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Green is typically unfelt by the user

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If it hits the red its typically felt

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Saves happen every 10 mins so they can sometimes go over the line

lament knot
#

thanks for info!. seems like we feel every spike in the chart in a 10 min interval.

harsh harbor
#

Well Unforntantly saves arent something that are really fixable

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Saves have to happen, what we can do is possibly add a warning to chat when they will happen

tulip belfry
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Tbh this doesnt feel like saves. its not a little lagg. I spawned in my bagg and i see 3 guys running. For 3 seconds they stood all still doing nothing and than i got pushed back. And they were back aswell

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And i cant say its for everybody cuz if i ask in chat they only trash talk about me being bad or having bad computer 😄

harsh harbor
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Yea not really sure we def have had a uproar in some complaints

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but its been small amount of users

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typically if the whole server is lagging we have 100 people complaining

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to us

lament knot
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yeah strange..

harsh harbor
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Do you guys possibly share the same ISP?

tulip belfry
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yeah thats what i tought, cuz i told my mate i cant imagine people wanna play this on this way

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Can u explain ISP?

harsh harbor
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Internet service provider

tulip belfry
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No we have a diffrent 1

harsh harbor
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Hmm same area?

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Like location?

tulip belfry
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I validate my game and was all good but gonna check it out now

lament knot
#

4 hours apart

tulip belfry
#

uhm were from the netherlands

harsh harbor
#

I'm currently in the netherlands also

tulip belfry
#

i live north he lives south

harsh harbor
tulip belfry
#

Haha Amsterdam?

crystal pebble
#

Gelderland

tulip belfry
#

Ah okay ^^

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got a massive spike again. i have picture of the chat more people are saying it at that time but cant paste it somehow here

crystal pebble
#

Wat is je provider

tulip belfry
#

ziggo

harsh harbor
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Probably the hosting again

crystal pebble
#

Je vriend ook?

tulip belfry
#

nee die heeft kpn

crystal pebble
#

bruh

harsh harbor
#

Can you send me your steam account

tulip belfry
#

sure

harsh harbor
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Hmm yea not sure

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Believe its just the hosting atm

tulip belfry
#

Okay just believe me its from the beginning of forced wipe that this issue is there and its the same on the monday server. U can maybe check text logs of the server and u will see there some people writing about it 😉 i can understand u cant find the solution right now for me to continue on the rusticated server its fine that u know about it 😉

lament knot
#

we really love to play on the servers and hope we can continue playing here ❤️

harsh harbor
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I appreciate the kinds words, we will do everything in our power to find the issue. We don't like lag more then anyone else Sadge

lament knot
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thanks for the fast support !:)

quiet lantern
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need support now pls

crystal pebble
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Yes?

quiet lantern
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i can contact u in private?

crystal pebble
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You can ask in here or create a ticket

quiet lantern
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ok

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i don't know why we can't build multi ts around base

crystal pebble
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If you are using a video make sure its not outdated

quiet lantern
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other team while we was building base builded around us multi ts, now we destroyed it

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and we can't place our ts

crystal pebble
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Well they cant overlap with your current base tc

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They have to be at a certain distance or certain building method to build an actual multi tc base

quiet lantern
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yes infact they build around our base

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builded*

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but now my team destroyed it

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and it says cannot stack building privilege

crystal pebble
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Then its too close to your main tc

quiet lantern
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in the same position of old tc?

crystal pebble
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We dont change anything about how tc's work

quiet lantern
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i can send u a photo?

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it is really strange

crystal pebble
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that is not possible

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Because you already have a tc

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Look up on youtube how to build external tc's

quiet lantern
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but i am far away from my main tc

crystal pebble
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It doesnt matter how far away you are when the building is literally attached to your main base

quiet lantern
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so i can't build a big because stacks are 1k?

crystal pebble
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??

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Look op on youtube how to build external tc's

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You can not do what you are attempting to do now

pale salmon
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When will the server wipe us 2x Thursday?

harsh harbor
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3 hours

pale salmon
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Thanks

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Wipe! 16:00h connect 199.231.233.72:28015

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Rustacated

queen jewel
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The thursday server is lagging so bad

harsh harbor
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What's your isp and country

queen jewel
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the servers always have little rubberbands maybe every 30 minutes, but this is every 1-2 mins and worse than just small rubber bands

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im irish, connected to EU

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the whole server is complaining about it

harsh harbor
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I don't see the whole server complaining, I only see a few users on and off we are trying to diagnose the cause

queen jewel
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well i dont mean whole , but the whole server is experiencing it

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my entire team does at once, and then we do other ppl on server also complain, and my teams all from different regions

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im not trying to complain btw, just tryna let you know if u didnt already

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@harsh harbor is there anywhere to make tickets

harsh harbor
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Ticket for what

queen jewel
brave auroraBOT
queen jewel
#

ah, that works :)

harsh harbor
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Bot told you

queen jewel
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yo @harsh harbor

cerulean tusk
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How can i get verified ?

sacred saffron
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fix the servers its lagging like hell

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its unplayable

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horses go flying in the air and u cant control the

harsh harbor
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Location and isp?

sacred saffron
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rusticated eu 2x vanilla

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everyone in chat agrees

queen jewel
sacred saffron
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yea

harsh harbor
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Idc what chat says 😛 what's your location and isp

queen jewel
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yeah if i could post ss in here i have a ss of everyone agreeing with it

sacred saffron
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wdym location country

harsh harbor
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I can see chat it doesn't help

sacred saffron
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isp whats that

queen jewel
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he means country and internet service provider

harsh harbor
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Your country and internet provider

sacred saffron
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norway and agder energi or telenor

harsh harbor
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Okay thanks

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We are trying to track the issue down with the hosting to see if it's a issue on there end

sacred saffron
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many ppl form different countries are complainging

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ok

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caus i cant ride my horse cus randomly stops and flyes in the air

queen jewel
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for me its ireland and vodafone, friend is ireland sky, other friend is sweden telenor, other friend is canada shaw

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@harsh harbor

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this is not an issue from our ends, its a server issue

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we all lag at the same time

sacred saffron
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yea its the server providers

queen jewel
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while still being on 15 ping

harsh harbor
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I understand, we ask for providers and locations for a reason

harsh harbor
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Currently not home so I'm providing all the information I get to them

queen jewel
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appreciate it

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servers usually lag a small bit but i have never seen it this bad

sacred saffron
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it took 4 minutes to go 2 squares

harsh harbor
harsh harbor
queen jewel
queen jewel
sacred saffron
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why does the composters glitch

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i ill them upp 100% with poop and they give me nothing

ionic walrus
#

Can i ask for permission to play on a server with a game banned alt I have no idea why i was banned i am willing to do a pc check or anything to help my case

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I was banned 139 days ago

sacred saffron
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nio

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no

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u can create a ticket

frank vigil
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main map isnt right

frosty gate
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main map is wrong

harsh harbor
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bot selected the wrong map

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I fixed it manually

crystal pebble
keen pasture
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the map bot today smh

unkempt ermine
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where do u find these gifs 😄

keen pasture
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i click gif to the right and type words until i get what i want

unkempt ermine
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nice

jaunty lily
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hello good afternoon, how can I buy the vip?

brave auroraBOT
jaunty lily
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I want to buy the vip of this server 199.231.233.244:28015.

crystal pebble
jaunty lily
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oh thx ❤️

barren flame
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Admin ?

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Can admin/mod help out if someone is stock in a spot and cant get out?

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@harsh harbor come be a chicken legend and help us

harsh harbor
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Not at a pc atm

barren flame
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Are you even allowed to get people out of glitch spots?

harsh harbor
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As long as its a actual bug most likely

barren flame
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yeah its a bug...

harsh harbor
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Make a ticket a admin can help most likely

barren flame
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Have done thank you

sly carbon
#

autoclicker in town is legit?

wintry basalt
cerulean zealot
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there are 4 people playing on the server, where can I complain?

hazy sand
stone wing
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I keep on getting the Disconnected notification. It says that i am using a ISP as VPN buit i have no idea what this is. Can I disable this?

brave auroraBOT
zealous sable
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admin, help, the copter is stuck in the texture

shadow cliff
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cheater in trio thursday

brave auroraBOT
viral copper
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I don't use a VPN. But I'm still banned
Please reconsider

brave auroraBOT
sonic steeple
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Whats the command to send it to fortify?

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It's not /fortify

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Also, what is pastebin

harsh harbor
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You can only import from fortify atm

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which command is /import im guessing

sonic steeple
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Vice has been lacking on his updates it seems

frank vigil
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well main sucked today. why does the bot have wrong maps? it kind of ruined the whole wipe cause we voted to have that map then load in just for it to be different than what the bot had. whats the point of voting if it isnt gone be right

harsh harbor
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No one voted for the map that won

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Then a bunch of players told us the correct map

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and we set it

frank vigil
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the picture of the map that won with the right amount of votes isnt the map we played on today for main tho

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it was no where near close the picture of the map we had

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it won with what 9 or 10 votes. i think it was map 2 on the vote list and it wasnt the right one everyone voted for

frank vigil
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yes that map had 6 votes. thought map with the most votes wins

harsh harbor
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Well the users told me that map won that provided the screenshot, I had no logs of which actual map won as the bot decided to die

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I ran home to try to fix the issue

frank vigil
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oh ok. well thanks for that anyway unless the reaction thumbs wouldnt update. the one we saw when it said the map that won was a way different one and the one we voted for and we got on and it was just totally different lol

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mistakes happen tho, we understand just wanted to knwo what was going on cause it hurt us bad that we had to just rush something random

harsh harbor
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We added logs so even if it breaks again we should be able to manually fix the correct vote

brave auroraBOT
#

You can verify your account to get access to perks by heading over to https://rusticated.com/link and following the instructions. View the perks you will gain directly on the website. If you're having issues please open a ticket #🎫︱create-a-ticket channel.

short crane
#

eu trio thus down : (

cloud seal
stable frost
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great ..just as i opened my base totaly and went out server crash

short crane
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so where do u live ? 😄

stable frost
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just near u

deft yacht
stable frost
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i just hope it wont have full wipe after this long downtime

short crane
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i hope I can close bunker and go sleep 😄

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it could be great server but always something crash, lag ...

oak saffron
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i need a admin

harsh harbor
short crane
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EU Trio Thursday will be Today avalaible ?

jovial sigil
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maybe

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depends on the dude

short crane
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with screens

winged hedge
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how to verified my account ?

ionic walrus
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does anyone know what happens with the eu trio server thursday?

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It's been closed for more than 30 min

mighty inlet
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i think server s dead

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I'm waiting too

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Is anyone talking to an admin?

ionic walrus
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I don't see anywhere that any admin says anything...

brave auroraBOT
wintry basalt
ionic walrus
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so the server lags will continue?

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are those lags on other rusticated server aswell?

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or is it just the thursday trio wipe

livid linden
cedar bough
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@livid linden

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@outer pasture

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pls

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@supple shoal

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@harsh harbor

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he is flyhacking and shit esp aimbot with eoka he took almost all my stuff he has a base near me plss guys do somting i worked so hard

harsh harbor
cedar bough
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I DID MAN

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PLSS

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he is killing everybodyy

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on the server eu trio thurdays

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i can shhow u clip of aimbot eoka and saying n word and flying

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@harsh harbor

harsh harbor
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Bro relax your report is just as important as everyone else's

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Be patient

cedar bough
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ok ok sorry

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yes thank you very much but does his base get to remove bc he took my stuff

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@harsh harbor

harsh harbor
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Sir I'm eating grilled cheese at a table

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I didn't do anything

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Bases are typically left to be raided

cedar bough
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oh ok ye he got banned thats why i was asking if they remove the bases but ye thanks anyway Bon Appetit

red comet
harsh harbor
full yarrow
#

Hello again! We spoke a short while ago through the rusticated website messenger. I looked around and I think I found the session in question. It was on 10/10/22 on the Rusticated EU Trio | Monday wipes and it was a total session play time of 1 hour, give or take a few minutes. Hope this help bring a little more context. Thanks.

crystal pebble
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You are banned for association, that ban will last 7 days

full yarrow
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Correct, given the situation I could have easily met the person in game, created a random team, logged off an hour later and came back to an association ban. I was adding a little more context, directed at the person I had spoke with earlier, assuming it would be not kosher to DM or reopen a ticket on the website for a little added insight to my unfortunate situation.

crystal pebble
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Yes, well as they explained it doesnt really matter where you met them or how long you played with them, the ban will stay due to safety reasons

full yarrow
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Thanks. No one is asking for the ban to be uplifted. If you were the person I spoke to earlier regarding the ticket as well as the message directed to said user, you would know this already.

crystal pebble
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I am sitting next to the person who you spoke to, I am aware of the situation but it is unclear what you are trying to accomplish here. Any 'notes' will not change anything for you in this case, or any future cases

full yarrow
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In other words, context means nothing to how you handle yourselves in regards to support.

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Say less.

crystal pebble
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It very much does, any 'notes' will not change anything for you in this case, or any future cases

sonic gorge
#

Guys, where is US trio Monday???

sonic gorge
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Nothing about it there, but i can't find it on server list in y game

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not even my history

wintry basalt
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if it doesn't appear just go into console and type
"connect (insert server id)"

wintry basalt
sonic gorge
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thanks, i did it, that was so annoying

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bye

wintry basalt
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ok lol

crystal pebble
frosty gate
#

hey can someone please check the ticket thats with bed wars so the pop doesnt die on the map

frosty gate
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it got taken care of sir

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thank you

toxic void
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i tried making ticket but my name dosent pop up

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I'm trying to play the 2x vanilla thursdays while using vpn because i live in low income housing and we cannot afford to move out and get our own wifi so we use the unsecured wifi and i have to use vpn is there any way i can play?

brave auroraBOT
toxic void
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it wont let me make ticket

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can i admin help me make ticket please

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my names just not showing up

toxic void
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hello?

neat totem
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Just select a random person

toxic void
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okay

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submitted wiht my steam 64 id

signal breach
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I get "Disconnected: Connection Attempt Failed" on Rusticated EU 2x Vanilla 😭

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Ah servers restarting I think

harsh harbor
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Most likely daily restart

austere dust
#

I have a question today is gonna wipe the 2x trio , the wipe hour is 19:00 but in eu?

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19 hours eu?

hasty grailBOT
#

@austere dust
Next 10 Wipes:
▸ US 2x Trio - <t:1665853200> (<t:1665853200:R>)
▸ EU Trio Monday - <t:1666011600> (<t:1666011600:R>)
▸ EU 2x Vanilla Monday - <t:1666011600> (<t:1666011600:R>)
▸ Trio Monday - <t:1666022400> (<t:1666022400:R>)
▸ 2x Vanilla Monday - <t:1666033200> (<t:1666033200:R>)
▸ 2x Duo - <t:1666206000> (<t:1666206000:R>)
▸ EU Main - <t:1666270800> (<t:1666270800:R>)
▸ EU Trio Thursday - <t:1666270800> (<t:1666270800:R>)
▸ EU 2x Vanilla Thursday - <t:1666270800> (<t:1666270800:R>)
▸ Main - <t:1666292400> (<t:1666292400:R>)

toxic void
#

what is the requirements for whitelist?

keen pasture
#

use #🎫︱create-a-ticket to apply for that. not all requirements are public but you can speak to an admin there to be checked for whitelisting

floral condor
#

Yo im on build server and I have f binded to something else. I want to be able to switch between building mats so if anyone has the bind that would be great

harsh harbor
floral condor
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Thx

wintry void
#

Just curious, one of my buddies got a game ban on his main account (we think it was a false ban some how because after the ban I got him to screenshare and go through all his files and I didnt see anything out of the ordinary) a while ago and he made a second account to continue to play, and I think he got banned from rusticated servers, I cant remember the exact reason, I want to say it was because he didnt wait a certain amount of time before playing after his game ban, but is it possible for him to appeal or is it pointless?

brave auroraBOT
wintry void
#

:O

wintry basalt
wintry void
brave auroraBOT
wintry basalt
tight sage
#

hello what is wrong with my Ping?

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i have 700 ping

upper cobalt
#

yo i found a hole in ur map where u can just like climb under the ground if an admin wants to look

harsh harbor
#

server and grid?

upper cobalt
#

us medium u15

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its something to do with the sewer branch generation

harsh harbor
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Yea common one we can take a look, thanks

upper cobalt
#

i totally just climbed under the map and killed two dudes so u might wanna hop on that

harsh harbor
upper cobalt
#

lol

wintry void
tight sage
#

my internet is fine

wintry void
#

Clearly not if you have 700 ping

tight sage
#

discord 17 ping

wintry void
#

One of them is lying to you

harsh harbor
#

Discord is hosting on a different provider etc

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Not really how the internet works

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Just cause u get fine ping to something else

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😛

pearl canyon
#

Disconnected; Kicked ISP Blocked Attemping to use a ISP a VPN is not allowed (help me pliz)

brave auroraBOT
wintry basalt
#

what the bot said

wind pivot
#

can someone help me get unbanned from the rusticated US solo duo trio? it says im banned for toxicity and idk wwhy

wind pivot
#

how long does this process usually take?

wintry basalt
crisp light
#

more than 3 playing otguether on trio thursdays, were can i report?

brave auroraBOT
crisp light
#

ty

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it wont let me send viceo on ticket

harsh harbor
#

Try making the ticket first

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then sending the video after its created

crisp light
#

i did

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wont let me for some reasonm

harsh harbor
#

video to large then?

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should give a error

neat totem
#

What?

brave auroraBOT
#

You can verify your account to get access to perks by heading over to https://rusticated.com/link and following the instructions. View the perks you will gain directly on the website. If you're having issues please open a ticket #🎫︱create-a-ticket channel.

ionic walrus
#

hi

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i linked all my stuff on the rust

brave auroraBOT
ionic walrus
#

and i cant claim any stuff

wintry basalt
#

make a ticket

halcyon leaf
#

help pls my freind is litterly stuck in a door bro pls help us

halcyon leaf
#

too late we were gettign radied and had to all f1 😦

brazen hill
#

none of my linked account kits can be claimed

brave auroraBOT
brazen hill
#

i already verified and linked stuff

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when i type claim "___" it just says i havent linked that account

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even when i did

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and ive tried using the resend rewards

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still doesnt work

wintry basalt
tawny barn
#

where can i find event timers?

brazen hill
#

where the event timers are

tawny barn
#

ya where tf are they

brazen hill
#

not sure

tawny barn
#

?

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where can i find event timers?

glad sierra
#

is it bannable to inside

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@here

cloud seal
pearl canyon
#

Disconnected; Kicked ISP Blocked Attemping to use a ISP a VPN is not allowed (although I'm sitting on my IP)

brave auroraBOT
lean rock
#

Howdy 🙂 is there anyway to go about doing a ban appeal 👉 👈 🥺

brave auroraBOT
thin palm
#

Hey! Anyone can tell me what is max pop on server: EU 2x Vanilla Thursday ?

Thanks!

jagged ledge
#

Banned: suspicious account #63443?

placid jackal
#

can i have a chat with in game moders?

crystal pebble
forest spear
#

where do i type !login to for the reward

wintry basalt
storm iron
#

whitelist

wintry basalt
small shadow
#

Would you guys be accepting staff? and if so would I be able to apply.

ionic walrus
#

im annoyed with this server now lol i told u guys a guy was cheating i f7 him

brave auroraBOT
ionic walrus
#

and he doesnt get banned til recently

ionic walrus
#

jesusssss

wintry basalt
#
small shadow
#

Sweet.

ionic walrus
#

how active are yalll to not catch a cheater u have been told about and not ban him till a whole forcewipe after

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its a joke

wintry basalt
ionic walrus
#

it was a month prior to the ban

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whats the excuse

wintry basalt
#

I wasn't here

ionic walrus
#

not even to be a dickhead

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its just annoying

crystal pebble
#

We prioritize tickets over anything. We get f7's but they don't get prioritized

ionic walrus
#

like u have the best trio server on official but its gets ruind

crystal pebble
#

If you report someone in a ticket we will always look into them

ionic walrus
#

uno who i mean right

#

vacb

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i think i sent a message in support like a month ago about him

#

is the support section just for discord ?

crystal pebble
#

Alright, well we can't always catch them all. People toggle, they log off, go afk etc. Some people are really good at hiding their cheats

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We are very glad that EAC caught them when we couldn't.

ionic walrus
#

eac caught him ?

crystal pebble
#

Correct.

ionic walrus
#

i mean

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took long enough

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told u the kid followed me across the map

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for 3 wipes

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it was obvious lol

crystal pebble
#

It wasn't for us, as we never caught him in the act

ionic walrus
#

did you watch him

crystal pebble
#

I have and multiple other admins have

ionic walrus
#

i know you can never stop cheats

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but cmonnnn

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its so obvious lol

small shadow
#

You can always make a ticket and it might be caught sooner

wintry basalt
ionic walrus
#

do i really need to clip everytime he kills me

wintry basalt
#

medal exist

crystal pebble
#

If it was obvious whilst we were spectating we would have banned the user.

ionic walrus
#

it does

crystal pebble
#

But again, we are glad the user was caught eventually

ionic walrus
#

yh he fucked up ya server lol

wintry basalt
#

it clips the last 10-1 minute, medal is very good in my opinion for cliping

ionic walrus
#

i got dms with him on steam saying he not cheating tooo

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lol

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can i know what eac banned him for ?

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was it esp ?

crystal pebble
#

EAC doesn't share what they banned someone for with anyone

ionic walrus
#

ayt bet

#

u need cammomo on ya server lol

crystal pebble
#

Camomo doesn't catch any more than we do

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Doesn't have access to more than we do

ionic walrus
#

he hellla active tho

#

and checks f7s

crystal pebble
#

You just see him banning people on streams and video's so it seems like they do a lot

#

But we have banned over like 750 players since force

ionic walrus
#

i see his streams

#

750 since force

#

is stocky also banned ?

crystal pebble
#

No clue who that is. We get thousands of players per month

ionic walrus
#

i guesss vacb just got some god cheats

wintry basalt
#

trust me if you make a ticket it will get answered within 1-5 minutes

ionic walrus
#

so basically what ur saying

#

is fuck f7 reports

#

lol

crystal pebble
#

No, I said we prioritize tickets over anything

ionic walrus
#

fairsssss

crystal pebble
#

We gather f7's and have lots of useful stuff with them

ionic walrus
#

he must have had 100 of f7s

#

kid was on there for 3 wipes straight

crystal pebble
#

Lots of players have hundreds of f7's and aren't cheating. F7's are spammed and hard to keep up with sometimes. But we do not ignore them.

ionic walrus
#

fairs

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

wintry basalt
#

an admin looked through the case, it wasn't the same user

#

can't disclose what ways we checked them but we did them all, found nothing

dull hazel
#

I entered the rusticated code on rustclash and it didnt give me nothing not a case not any moeny nothing

harsh harbor
dull hazel
#

ok

wintry basalt
#

I didn't handle the ban

#

But I could assure you that it wasn't the same guy

keen jolt
#

a scientist spawned in my base

#

can we ummm, remove him

#

never mind I found a way to get him

#

he was in the wall so I couldnt hit him from inside.

frail atlas
#

why is rust+/rustlink bot not working again?

brave auroraBOT
prisma cradle
violet shadow
#

I am having a problem linking my twitch

brave auroraBOT
hasty basin
#

I linked my twitch and steam acc on the website an hour ago but its still not letting me claim in game

brave auroraBOT
wintry basalt
shut fiber
#

trio thursday last wipe UTC TIME ?

wintry basalt
#

it should be displayed in your timezone

shut fiber
#

oh really?

#

thx

wintry basalt
#

np

coral crest
#

false bann #30500

buoyant shard
#

?

#

What

coral crest
#

yea we got 3k hours and 4k

buoyant shard
#

Please create a ticket and it will be looked at shortly 🙂

coral crest
#

and they banned dont show evidance

covert herald
#

make a ticket

coral crest
#

i did i cant play till the 24

true quiver
coral crest
#

they said my teammate was cheating but he has 3k hours ?

brave auroraBOT
buoyant shard
#

If you were told that you cant play until the 24th, then we will see you on the 24th 🙂

wintry basalt
shut fiber
#

Trio Thursday FULL WIPE next wipe ?

wintry basalt
#

all wipes are the same

coral crest
#

i wanna see the evidance i was playing like 6 hours and now im off

#

thats not cool

buoyant shard
#

We do not disclose the evidence.

coral crest
#

we where dying left and right

buoyant shard
brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

buoyant shard
#

From here on out please restrain from speaking about your ticket in here any further. If you need anything else #🎫︱create-a-ticket

true quiver
wintry basalt
#

stop arguing and make a ticket if you want to complain

buoyant shard
#

Whats immature is you crying about getting banned on a video game. They already gave you your answer.

#

If you keep going you will be banned from the discord aswell

#

Goodbye 🙂

sharp turtle
#

Hi, i have a problem in server x2 Solo/Duo/Tri, i am in my own house trap because a friend put a wall in the nucleus and he hasn´t been conected

#

Can some admin help us to get out pls:(

buoyant shard
#

You will either have to destroy the wall yourselfs or kill yourself in game

hushed flame
#

may i get help i created a ticked my name is tater tots

cerulean lichen
#

hi, there is a wooden platfromed spawned in fising village and we cant get out there with the boat

#

and my boat is also stuck in it now

livid linden
cerulean lichen
#

there is nothing on it xd, its just a wooden platform in the spawn where the boat is, and now my boat is also stuck in the fisish village and i cant get in anymore

#

its at b4

#

i can send screen

livid linden
#

If you have a clip of it please create a ticket

trim patrol
#

Both Rusticated Servers crashed.

short crane
#

eu trio Thurs crashed

harsh harbor
tender trout
#

any admin on?

#

i died in outpost after the crash i cant find where i died or my loot

#

#admins

harsh harbor
#

Not much we can do about that

#

We can't just spawn in loot, should show the death spot on the map?

tender trout
#

the death is not show on the map

#

i just wanna see where i died

#

before the crash

#

i was sitting on a heli, and the game just crashed

harsh harbor
#

Not sure then sorry

open condor
#

can someone know why i can t talk on voice ? i already have 2 days ...

tender trout
#

bruuh

vast dune
#

eu trio monday unplayable, constant freezes

#

:/

harsh harbor
#

?

#

Not seeing any issues or anyone complaining

vast dune
#

constant freezes u can ask in chat yourself

harsh harbor
#

I'm reading chat don't really see any complaints

#

And nothing on our graphs of issues

#

You sure your ping isn't spiking?

vast dune
#

my ping is fine

#

30-40 avg

harsh harbor
#

Well if it was a us issue I think lots of players would be complaining

#

Currently just had issues fixed in EU

#

And not seeing any issues atm

vast dune
#

alright

#

i will record and upload a clip if it keeps happening

#

seems fine indeed right now

harsh harbor
#

Well I don't doubt you are having lag

#

I just don't currently think the issue is on our end

vast dune
#

lot of people just complained a moment ago

#

same lag spike

harsh harbor
#

I see 2 other people say something

#

When I'm at a pc I'll check everyone's isp and see if it's a common issue between you all

vast dune
#

sounds good

jovial totem
#

Yo admin my freind just got banned for "Playing with a cheater" when he was on his own, can he can an unban, u can look at his logs he was just with me and im still here and im not cheating

brave auroraBOT
harsh harbor
#

@vast dune Everyone complaining seems to be from the same internet provider or around the same area

#

The Ping is spiking

tired birch
#

@harsh harbor@nova thornserver 600 member pls

hybrid tiger
#

hello good morning, I have a streamer vip, but my duo is not a streamer and queues because he works, is there a way to pass him in the queue or give a vip please?
76561197990678573

brave auroraBOT
vast dune
hybrid tiger
#

yes i create tiket

vital raven
#

how do you talk to an admin about shenanigans you think are happening

red comet
wintry basalt
#

^

brave auroraBOT
#

If you would like a VPN whitelist please make a ticket at #🎫︱create-a-ticket.Please note that you need to have at least 500 hours on Rust.

cerulean zealot
#

How to complain about players who have logged out of the server?

prisma cradle
#

If you are trying to report a player who is not on the server you can #🎫︱create-a-ticket but you will need to know their in game name/steamID

cerulean zealot
#

I can't send until I select the players

prisma cradle
#

When you are selecting type the name in and then on the top right it will say "search all players" they should show up there

floral ibex
#

@harsh harbor Hello! Do you have API from ur servers for creating bots?

#

check farm and kills without site

#

@crystal pebble

harsh harbor
#

No

#

Not a public API

floral ibex
#

only parse?

#

from leaderboard

harsh harbor
#

I mean u could just get the public routes from the website

#

that the leaderboard uses

#

just F12 that bitch

floral ibex
#

hahah

#

thank you, i know

#

just rustoria have api

#

)

harsh harbor
#

I mean we have a api

#

example u can search with it and all

#

but you could have gotten the API route just by checking the website 😛

#

We have a huge leaderboard update coming tho 😄

uncut hemlock
#

Hey how do I cancel my subscription??

#

nvm got it

rose wind
#

Can we get an admin in bedwars

#

this dudes fucking cheating his dick off

brave auroraBOT
wintry basalt
tiny fiber
#

how do i get in contact with an admin for a problem

worldly grove
#

in trio servers are we allowed to be like "farm sulfur for me or youll be wiped"

unreal mason
#

Yo

#

Monday server large oil rig is bugged

remote wedge
#

can someone go on monday trio and fix large

#

wait

#

Ivid im taking large bruh

#

Killa FIx Rig

true quiver
remote wedge
#

no

unreal mason
#

I submitted one @true quiver

worldly grove
remote wedge
#

yea its allowed

#

its not teaminmg

worldly grove
remote wedge
#

how is that not allowed

#

ur not teaming he cud kill u if he wants

keen pasture
# worldly grove are you sure cuz i dont wanna get banned if itake sulfur from this guy lol

No it's not allowed, that'd be considered allying, or close enough at least, it's a slippery slope. Even if it really is under the condition of getting wiped out if they don't you're still getting help directly from people outside of your team. And it's easy to just SAY that's whats happening when the intention the whole time is to have more people gathering materials for you as allies rather than by force.

worldly grove
keen pasture
#

np 👍

vast garnet
#

Got banned for association but none of my teamates are using hacks...

brave auroraBOT
brave auroraBOT
rotund sun
#

is there any way I could have an admin check out a few players? Suspecting ESP

keen pasture
#

Admins in game checking stuff prioritize tickets, you can make one at the link in #🎫︱create-a-ticket and it'll be checked as soon as someones available

worldly inlet
#

hello admins there is a hacker in rust eu server

brave auroraBOT
ionic walrus
#

TACOMAN do you have time for a 2 mine conversation sir.

wintry basalt
blissful lake
#

how do I file a complaint against the administration?
Your Ticket
#30665

wintry basalt
#

make a ticket?

neat totem
#

You need to create a ticket for something like that, I but I don't see what do you want to complain about.

blissful lake
#

was banned for 3+, I didn't play 3+.
the admin, in response to my appeal, threw off the rules and wrote - I'm sure you are here which of these you broke.
Ban without any proceedings just because our enemies threw a complaint

crystal pebble
#

Keep it in your ticket

ionic walrus
#

if i got ban in another game less then 50 days, i can play on rusticated?

neat totem
#

Yes

floral ibex
#

@harsh harbor hello, Killa.
It's me again, I have a question about your requests, why limit only 50 ppl, how can i get all leaderboard for my mini personal discord bot?

#

?limit=100 it's over

harsh harbor
#

but im pretty sure u can page the data

light ermine
#

I am an admin from another server. I made a ticket on the website about a hacker on the trio

north bear
#

hacker ban him

brave auroraBOT
# north bear hacker ban him

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

eager kernel
#

if i boost the server, will i have the /claim Nitro forever?

crystal pebble
open condor
#

when it s the wipe on EU Trio Thursday ? how manny hours ?

prisma cradle
deep bear
#

@hazy sand are people allowed to use homophobic slurs in voip? I have a recording if that helps

light coral
#

@prisma cradle Hey Sir Super, Just put in a ban review request - are you by chance able to see those? My fault on what happened!

hazy sand
light coral
#

I created a ticket

#

Sorry not sure if I needed to ping here too

#

or just there

#

Oops I put the ticket in the wrong spot (report vs appeal). Does that matter, @prisma cradle @hazy sand ?

brave auroraBOT
unkempt ermine
unkempt ermine
light coral
#

Got it. Typical ETA? We kinda left one of our doors open LOL

#

Were just walking into base when it happened

hazy sand
light coral
#

Got it

#

ty

#

sorry i'm new at this

unkempt ermine
#

No worries at all. We are here to help 🙂

prisma cradle
#

@light coral Incase you didn't see it I did reply for you, sorry it took me a moment

light coral
#

replied sorry

digital scaffold
#

why cant i get my kit?

unkempt ermine
digital scaffold
#

discord kit

brave auroraBOT
unkempt ermine
#

Have you tried disconnecting and reconnecting to the server?

neat parcel
#

um i made ticket thinking problem fixed but then i closed then it stopped working

#

and it says wait a whole hr

#

but its says client interrity violation

keen pasture
night loom
#

does this server do refunds?

#

for vip

brave auroraBOT
wintry basalt
#

we do not offer refunds for any reason, which is stated in our TOS which each person agrees to upon purchase of their item

night loom
#

all good lil jitt

brave auroraBOT
#

If you think that someone is cheating please use #🎫︱create-a-ticket or F7 report in game (F7 reports are not prioritized as much as making a ticket). If you have clear video evidence of someone cheating please create a ticket using #🎫︱create-a-ticket and include name of the suspected user, steam ID (if possible), what happened and all the evidence you have.

naive bobcat
#

he openly admitted to cheating and said what am i gonna do about it

wintry basalt
naive bobcat
#

he just got banned thank you!

harsh harbor
#

You shall see this week most likely

vast dune
#

hey

#

eu trio monday server crashed

languid portal
#

yea

unkempt ermine
thick elk
#

Weher can I found the EU main map vote

wintry basalt
thick elk
#

OK thank you

gleaming night
#

Did you change the host ? before i was at 50 ms in your server and now i'm 300+ ?

crystal pebble
#

Maybe thats why your latency has changed, but we are not seeing any issues from our end nor changed hosts

gleaming night
#

yeah because i'm lagging rn but like this night i was on my house connection and it chnge from 50 > 300 ms

#

and rn i can't rly play without being on my phone internet

crystal pebble
#

Not quite sure, we are not seeing any issues from our end on that server. You can try restarting your router, but I'm not sure if that would fix much

gleaming night
#

just wanted to know if you change anything if you don't then it might be a problem from me, thx

red comet
#

or perhaps....heres a thought...call your ISP

gleaming night
#

after looking i don't understand on almost every eu i've high ping and on some eu i don't, even some us i've better ping then eu

crystal pebble
neon current
#

how do i apply for admin

gleaming night
#

no i connect to the server showing low ping i wait some times and i was still at like 30 ping

#

and for high ping server i just connect rc and look i was high on ping aswell

wintry basalt
neon current
#

i did

#

thanks for the help

hollow jackal
#

is there a way to refund queue skips?

wooden pine
#

How is it possible that a person who is not authorized has closed my house with walls?

brave auroraBOT
neat totem
wooden pine
#

I know how it works, I have more than 5000 hours, but they told me that they tapped my house without being authorized in the closet

#

i need help

wintry basalt
#

make a ticket if you need help

wooden pine
#

ok

wooden pine
#

hahaha in 5000 hours of play this never happened to me, you are telling me that a cheto has tapped my house and you can't do anything to remove the grift ...... the only thing left for me is to throw away all my loot of hours of ground game

ionic walrus
#

can a admin create a ticket for me please got sum teamers i would like to report

brave auroraBOT
wooden pine
#

yes 2 tickeck create

#

0 helop

#

help

cloud seal
ionic walrus
#

any easier way to create ticket dont wanna change my steam pw nd i forgot it

cloud seal
keen jolt
timid venture
#

me and my friend were j banned for cheating. we have clips of game play and shit that clearly show were not cheating. can an admin join vc?

brave auroraBOT
timid venture
#

pwease 😝

#

will killas fucking e girl get up in this call and look at my clips

harsh harbor
#

This is not the place

keen jolt
#

monday trio crasheded

carmine dome
#

@keen jolt yes

cinder cosmos
#

Im aware to make a ticket about cheating

brave auroraBOT
cinder cosmos
#

but

#

there is a guy blatantly currently cheating on the us minigames serverf

craggy magnet
#

hi i want to know eu main when wipe in korea ty

brave auroraBOT
jolly elm
#

@covert herald yo theres a dude on us trio 2x

#

hes cheating so obv hes shooting a sar at crashing game speed

brave auroraBOT
covert herald
#

@jolly elm create a ticket pls

#

and ill look into it

jolly elm
#

i cant get his name

#

and you need a name to put in a ticket

covert herald
#

just put a random name

#

and say in the message

stray forum
#

can i apply for permission to use vpn?

brave auroraBOT
quasi patrol
#

How do i get admin to ban a cheater

brave auroraBOT
quasi patrol
#

Some guy cheating on rusticated monday trio “EVERYTHINGISAGAINSTME” is his name

desert gulch
#

when is wglobal wipe on thurs

eager estuary
#

Do queue skip passes automatically renew themselves

keen pasture
#

depends on what you bought, if you bought a subscription then yes

wintry basalt
wintry basalt
#

Spooky scary skeletons

keen jolt
#

I got a pumpkin head the other day

#

I have never seen that happen

#

what caused it

wintry basalt
#

You were wearing a pumpkin

keen jolt
#

but how

neat totem
#

In Rust it's possible to put pumpkins in the head :D

wintry basalt
#

Just like how you have metal face masks lol

neat totem
#

it doesn't give you any protection but it's cool

keen jolt
#

oh, well maybe I just clicked it wrong when tryin gto eat it

#

I never knew.

#

doing that more often

wintry basalt
#

It makes you a bigger target tho

keen jolt
#

thats okay.

#

I suck anyway lol

#

I am going to die, might as well have a pumpkin head

desert gulch
#

so its not global wipoe

#

right?

neat totem
#

nope

desert gulch
#

nope it mean not global or its mean "not its a global"

#

XD

neat totem
#

It's not a global wipe :D

desert gulch
#

XD

#

so next quest

#

When is the next global wipe?

#

😄

neat totem
#

First thursday of each month

#

So it should be in 2 weeks

#

3/11

desert gulch
#

fuck

#

@neat totem

neat totem
#

ye?

desert gulch
#

What do u call a Mexican that lost his car?

neat totem
#

hamm idk

desert gulch
#

CARLOS

neat totem
#

lol, why does it have to be a mexican :D

desert gulch
#

hamm idk

#

XD

neat totem
desert gulch
neat totem
#

No worries, have a nice day!

placid jackal
#

Hey

keen jolt
placid jackal
#

Can u help me

neat totem
#

Hey! What's up?

placid jackal
#

Im from Ukraine and idk what time is wipe coming on my time.Can u help?

hasty grailBOT
#

@neat totem
Next 10 Wipes:
▸ EU Main - <t:1666270800> (<t:1666270800:R>)
▸ EU Trio Thursday - <t:1666270800> (<t:1666270800:R>)
▸ EU 2x Vanilla Thursday - <t:1666270800> (<t:1666270800:R>)
▸ Main - <t:1666292400> (<t:1666292400:R>)
▸ Medium - <t:1666292400> (<t:1666292400:R>)
▸ Trio Thursday - <t:1666292400> (<t:1666292400:R>)
▸ 2x Vanilla Thursday - <t:1666292400> (<t:1666292400:R>)
▸ US 2x Trio - <t:1666458000> (<t:1666458000:R>)
▸ EU Trio Monday - <t:1666616400> (<t:1666616400:R>)
▸ EU 2x Vanilla Monday - <t:1666616400> (<t:1666616400:R>)

neat totem
#

This is synced to your timezone

placid jackal
#

Oh thanks

hasty grailBOT
#

@distant flicker
Next 10 Wipes:
▸ EU Main - <t:1666270800> (<t:1666270800:R>)
▸ EU Trio Thursday - <t:1666270800> (<t:1666270800:R>)
▸ EU 2x Vanilla Thursday - <t:1666270800> (<t:1666270800:R>)
▸ Main - <t:1666292400> (<t:1666292400:R>)
▸ Medium - <t:1666292400> (<t:1666292400:R>)
▸ Trio Thursday - <t:1666292400> (<t:1666292400:R>)
▸ 2x Vanilla Thursday - <t:1666292400> (<t:1666292400:R>)
▸ US 2x Trio - <t:1666458000> (<t:1666458000:R>)
▸ EU Trio Monday - <t:1666616400> (<t:1666616400:R>)
▸ EU 2x Vanilla Monday - <t:1666616400> (<t:1666616400:R>)

grizzled tartan
#

why does thursday trio eu doesnt work ?

distant flicker
#

on the feed thingy

crystal pebble
distant flicker
sour jewel
#

Hello I got banned for playing on a trio server in two for breacking the group limit. In my point of view it is strange as I mentioned above we were 2. Can you give at least a explanation?

little grove
#

Are wipe times in EST? Im not sure when us medium wipes. I am on the west coast. Thanks!

hasty grailBOT
#

@wintry basalt
Next 10 Wipes:
▸ Main - <t:1666292400> (<t:1666292400:R>)
▸ Medium - <t:1666292400> (<t:1666292400:R>)
▸ Trio Thursday - <t:1666292400> (<t:1666292400:R>)
▸ 2x Vanilla Thursday - <t:1666292400> (<t:1666292400:R>)
▸ US 2x Trio - <t:1666458000> (<t:1666458000:R>)
▸ EU Trio Monday - <t:1666616400> (<t:1666616400:R>)
▸ EU 2x Vanilla Monday - <t:1666616400> (<t:1666616400:R>)
▸ Trio Monday - <t:1666627200> (<t:1666627200:R>)
▸ 2x Vanilla Monday - <t:1666638000> (<t:1666638000:R>)
▸ 2x Duo - <t:1666810800> (<t:1666810800:R>)

little grove
#

Thanks a lot

wintry basalt
#

np

idle elk
#

Meat will always burn.please help me.

harsh harbor
idle elk
#

@harsh harbor 2x Solo/Duo

harsh harbor
#

Ok I'll look into it soon

idle elk
#

Thank you!!!

steady laurel
#

@harsh harbor My teammate have suspicious acc #65009 , he just buy rust, he plaing on another acc, never been banned , no have EAC or VAC

harsh harbor
harsh harbor
steady laurel
idle elk
steady laurel
#

@harsh harbor Thanks for help my friend ❤️

#

i see his stream

#

👍🏽

fiery iris
#

@abstract vale

#

@neat totem

#

@mossy depot

neat totem
#

ye?

wintry basalt
#

please don't ping staff

fiery iris
#

sorry my bad

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can u please drag me into a channel need to speak with you for 2min

#

im in vc1

neat totem
#

I'm sorry but we do not offer voice support

fiery iris
#

ok

neat totem
#

Neither dm support

fiery iris
#

@neat totem sent you private msg

#

or do u want me to talk here?

neat totem
#

Is your friend NEW-P?

fiery iris
#

yes

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but i was completely inside safezone

neat totem
#

He already created a ticket about it, please keep it in the ticket

fiery iris
#

can u invite me to the ticket then

#

to his

#

?

neat totem
#

That's not really possible

fiery iris
#

it is, but you need bot for it

#

but no worries

#

nothing you guys can help us out with?

#

i mean i was fully inside safezone

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and got killed

neat totem
fiery iris
#

oh ok i see no worries my bad :p

#

but is there anything you can help with?

neat totem
#

Not really

sand coral
#

2

grizzled tartan
#

why is every server down

serene dagger
#

Halloween event

#

They are adding it

limber whale
#

need to update the client

winged bolt
#

Is it possible to import the bases on the creative servers into rustify??

lost dragon
#

Make sure to close rust and run the update!

keen jolt
chilly jasper
#

disconnected kicked:isp blocked:attempting to use an isp as a vpn is not allowed rust what to do?

brave auroraBOT
final olive
#

dude what the. my game wont even play now ...\

crystal pebble
#

Yeah.. Facepunch is actively trying to fix it but no fix yet

final olive
#

i see

#

well that blows

final olive
#

are we still down?

harsh harbor
#

None of our servers are down

final olive
#

oh mine keeps freezing when i try to play

sly kettle
#

same cats

ionic walrus
#

Are we gonna roll the server back until the issues are fixed?

harsh harbor
#

no

ionic walrus
#

Alright, it’s clearing up hopefully?

noble sparrow
#

Hello, im stuck in one place, cant open inventories, cant move, cant jump or crouch. Tryed to kill myself, as soon as i woke up still cant do anything. Like im freezed

brave yarrow
#

Yo can someone help me im games freezing ?every 10m moved

harsh harbor
#

Rust issue

#

atm

brave yarrow
#

so what its just un play able ?

#

are they working on a hot fix ?

harsh harbor
#

:))

brave yarrow
#

a hour ago ?

#

so hopefully soon right ?

harsh harbor
#

Try staging client

brave yarrow
#

lol kicks me out 10 times then now the que be 85 people

silent mulch
#

This crashing stinks!! frikin wipe day ugggh!

noble stone
#

i keep crashing like 4 steps in

harsh harbor
#

Try staging client

brave yarrow
#

ikr i could load in when there was 120 people to be crashing 10 times now i b setting in the fat que now xd

silent mulch
#

Wonder why it isn't affecting everyone?

mellow hamlet
#

probably affect people with no pass LOL

#

its the only server that crash like that actually

crystal pebble
#

Its a Rust issue, we are certainly not crashing peoples clients because they dont have vip.

graceful mantle
#

yO

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I just dced with akl

#

alr

#

on medium did server crash or smth with game

mellow hamlet
#

is not there anymore so yeah he crash i think

coarse whale
#

@covert herald @supple shoal @cloud seal I have a cheater problem

brave auroraBOT
ionic walrus
#

hey last time i asked you guys said it was fine if i had a gamebanned acc from over 800 days ago is that still the case or no?

crystal pebble
#

If its just one and its over 800 days

ionic walrus
#

global.asyncloadingpreset 2

#

Is this a troll or does this fox the crashing?

#

Fix*

brave yarrow
#

im only having problems crashing on ur server ?
any other server i can play

#

any fixes ?

loud pawn
#

i accidently bought vip for monday instead of thursday like a dumbass

brave auroraBOT
graceful mantle
#

Wait

#

new gameban limit is 800 days?

cloud seal
unkempt ermine
graceful mantle
#

I mean ive gotten over 2 maybe 3k hours on rusticated so fuck it if i get banned at this point i had it coming

cerulean topaz
#

The "Carvable Pumpkin" doesn't let you carve it at all. Quite frankly I am sickened and cannot play this game anymore, get it fixed asap. This is game breaking

wind yew
#

are you guys working on the server lag on US Medium?

harsh harbor
#

Something we are exploring but we currently aren't seeing any issues on our end

wind yew
#

everyone is complaining about it in chat

#

can you at least restart the server?

harsh harbor
#

The issue is across multiple rust servers, it's being investigated

#

I can see all of server performance

wind yew
#

could we do a server poll for restart?

#

it cant hurt to try lmao

latent kestrel
#

I cant create a ticket because I bad mouthed admins. Can I be unbanned yet?

#

Its been awhile.. you can just mute me in chat or something

brave auroraBOT
soft stone
#

@harsh harbor why is my ticket not going through?

wind yew
#

i cant load in

#

it just says discconnected

heavy gyro
#

can I have an admin do something personal for me if possible because ever since the patch, I havent been able to get back on and this just sucks for no reason 😉

wind yew
#

any admins want to fix it?

heavy gyro
#

its not a server bug its a game bug

hazy sand
#

There is an issue with players not being able to connect to the server once disconnected. We are aware of the issue and the owners have been notified.

rugged glen
hazy sand
serene juniper
#

Thank you very much for answering

civic zealot
#

is there a way to duplicate my build on the build server so i can make large changes to it without risking messing everything up and having to remove and rebuild it to the way it was?

harsh harbor
#

Publish a build, then find the build on the public publish page, then from that build on the page we have a save to build slot button

latent snow
#

Hey i cant connect to thursday trio, it keeps saying EAC: Client Integrity Violation

#

i was playing on it yesterday