How do you know the slot might be damaged?

[cunning tundra]

did it not get display while plugged in the top slot but it works in the bottom slot?

[sick plinth]

no the top slot works but sometimes the motherboard would just lose signal

i reseated the gpu like 7 times at this point, it happens more often if i tap on my pc case

monitor loses signal not mobo

[cunning tundra]

then the monitor is the source of the issue and the slot placement didn't affect display?

[sick plinth]

monitor isnt the issue, tested with my old monitor

i havent got into detail so

[cunning tundra]

did you use the same cable with the old monitor? a faulty cable can be a source of display issues

[sick plinth]

there was once i tried to pull the gpu out hard without pushing down the pcie retention, i eventually realised that and removed my gpu without ripping the retention. right now the pcie retention is loose af and i think it may be the fault

[sick plinth]

used the provided cable and a third party cable

[sick plinth]

this is important

[cunning tundra]

that makes sense

[cunning tundra]

the graphics card itself can't be securely seated in that slot, but using a riser cable should be a viable work around given no pressure is put on the slot with a cable

[sick plinth]

if i use a riser calbe, dont i need to use a verticle mount?

[cunning tundra]

the clip itself isn't physically snapped. you could perhaps try to reset the clip into the end of the slot

[sick plinth]

you mean take it out and put it back?

[cunning tundra]

yes, but your case looks like it could support it

[cunning tundra]

yes, if you can figure out how. it's loosened for sure but maybe you didn't actually break anything on the inside

[sick plinth]

it does, but i would need to buy something to do that

yeah i thought about removing the pcie retention, never tried to take it out so i will attempt it later on

[cunning tundra]

there are riser cable kits that mount into the bracket of the case that the graphics card uses

[cunning tundra]

try this first

[sick plinth]

will do

[cunning tundra]

the riser cable is a work around if it turns out the clip can't be fixed

[sick plinth]

can i update you later on in a dm, doing this alone can be hard lol

[sick plinth]

wont it suffer the same thing as not being secure to the mobo pcie

[cunning tundra]

to a lesser degree since the riser cable is lighter. but then again there is the weight of the graphics card at the other end of it...

[cunning tundra]

just ask pc assembly help for detailed help with how to do the fix for the retention clip

that's your main problem

[sick plinth]

yea i will focus on the retention problem

i booked a rma appointment for my gpu and its on wednesday, the gpu is used and may be alright now shouldi still go so they can inspect it

its a service center

[cunning tundra]

if you've already gotten an RMA for it just follow through with that to ensure you have a working graphics card

but faulty physical connection is a separate problem that will always affect functional products too

[sick plinth]

alright thanks alot

i thought it was the gpu so i panicked and made an appointment

forums were like you dont need the retention clip and i removed it and stuff

[cunning tundra]

if you're going to some sort of service center already, you should call ahead and ask if they can offer help with the PCIe slot too. IF it turns out doing yourself isn't feasible

[cunning tundra]

it's a means of securing the graphics card so it doesn't affect how well the grapphics card runs. but if the GPU isn't fully seated that will cause the display to disconnect of course as you've already seen

you didn't have display issues in terms of the signal being cut off with the bottom slot right?

[sick plinth]

i connected the bottom slot like last night so i need more time to observe

cus i suspected the pcie retention was the problem very late

[cunning tundra]

don't use games to test it of course

but try tapping the case again

if nothing happens, then you're correct about the PCIe retention clip being the source of the issue

[sick plinth]

oh yeah i did that, the monitor went blank for a few seconds and then came back a few seconds later, didnt happen with the first slot

and then i tapped it again, nothing much, i hit the table with my fist, tap the case tilt it

i didnt shake it i tapped it mb

nobody shakes their build

[cunning tundra]

so the bottom slot didn't experience display cutting out with the case being touched?

[sick plinth]

but thething is with the first slot, it loses signal even if theres no movement on the pc

sometimes it just loses signal randomly during a game while having a discord call

happened 3 times

[sick plinth]

only once, i only used the bottom slot since last night

thats less than 24 hours ago

i need some time till i can determine if its ok

[cunning tundra]

I see

hopefully it is just a matter of replacing the GPU

[sick plinth]

yea

thats what i was hoping for

[cunning tundra]

still ask the service center about the retention clip though

[sick plinth]

because i cant rma my mobo

[sick plinth]

yeah ill call them now

[cunning tundra]

good luck

[sick plinth]

rma department told me their technicians are having lunch

theyll call me back they say

[sick plinth]

@cunning tundra Ok so uh I took a picture of the retention clip

You think it’s removable?